Introduction to Information Systems Chapter 7

1 Introduction to Information Systems Essentials for the Internetworked E-Business Enterprise

Eleventh Edition James A. O’Brien 7 C h a p t e r Electronic Business Systems

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James A. O’Brien Introduction to Information Systems Eleventh Edition 2 Chapter Objectives • Identify each of the following cross-functional e-business systems and give examples of how they can provide significant business value to a company and its customers and business partners. • Enterprise resource planning • Customer relationship management • Enterprise application integration • Supply chain management • Online transaction processing • Enterprise collaboration

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James A. O’Brien Introduction to Information Systems Eleventh Edition 3 Chapter Objectives • Give examples of how Internet and other information technologies support business processes within the business functions of accounting, finance, human resource management, marketing, and production and operations management.

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James A. O’Brien Introduction to Information Systems Eleventh Edition 4 The e-Business Application Architecture

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James A. O’Brien Introduction to Information Systems Eleventh Edition 5 Enterprise Resource Planning

Production Integrated Planning Logistics Sales Customer/ Distribution, Employee Accounting Order and Finance Management Human Resources

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James A. O’Brien Introduction to Information Systems Eleventh Edition 6 Customer Relationship Management

Retention Marketing and and Loyalty Fulfillment Programs Sales Store Front Cross-Sell Customer and Field Up-Sell Customer Service TeleSales Service and Support

Contact Management

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James A. O’Brien Introduction to Information Systems Eleventh Edition 7 Cross-Functional Integrated Systems

Enterprise Application Enterprise Enterprise Application Cluster Application Cluster Integration Front Office Back Office Applications Applications CRM Application ERP Application •Customer Service •Distribution •Field Service Customers •Manufacturing •Sales Order •Scheduling •Product Config •Finance

Suppliers

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James A. O’Brien Introduction to Information Systems Eleventh Edition 8 Supply Chain Management

Supply Chain Commit Schedule Make Deliver Life Cycle

Order Demand Manufacturing SCM Commitment Planning Planning Functional Processes Advance Transportation Distribution Scheduling Planning Planning SCM Integrated Solution Internetworked Supply Chain Management

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James A. O’Brien Introduction to Information Systems Eleventh Edition 9 Transaction Processing Systems

1 2 4

Document Data and Report Entry Transaction Processing Generation • Batch •Online/Realtime

5

Inquiry Processing 3 Database Maintenance

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James A. O’Brien Introduction to Information Systems Eleventh Edition 10 Tools for Enterprise Collaboration

Enterprise Collaboration System

Collaborative Electronic Electronic Work Communications Conferencing Management Tools Tools Tools •E-Mail •Data Conferencing •Calendaring •Voice Mail, I Phone •Voice Conferencing •Task and Project Mgt •Web Publishing •Videoconferencing •Workflow Systems •Faxing •Discussion Forums •Knowledge Mgt •Electronic Meetings •Document Sharing

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James A. O’Brien Introduction to Information Systems Eleventh Edition 11

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James A. O’Brien Introduction to Information Systems Eleventh Edition 13 Functional Business Information Systems

Marketing

Production Human Resource Operations Functional Management Business Systems

Accounting Finance

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James A. O’Brien Introduction to Information Systems Eleventh Edition 14 Marketing Information Systems

Marketing Information Systems

Customer Sales Force Sales Interactive Relationship Automation Management Marketing Management

Market Advertising Product Research and and Management Forecasting Promotions

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James A. O’Brien Introduction to Information Systems Eleventh Edition 15 Targeted Marketing

Context Content

Demographic/ Psychographic Online Behavior

Community

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James A. O’Brien Introduction to Information Systems Eleventh Edition 16 Manufacturing Information Systems

Intranet

Computer Integrated Manufacturing Manufacturing Manufacturing Engineering Resource Execution Systems Planning Systems Remote •CAD Worker •Production •Shop Floor •CAE Forecasting •Scheduling •Computer- Supplier •Production •Machine Control Aided Scheduling •Process Control Process •Quality Control •Robotic Control Planning

Extranet

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James A. O’Brien Introduction to Information Systems Eleventh Edition 17 Human Resource Management

Staffing Training & Compensation Development Administration •Manpower •Succession •Contract Strategic Planning planning costing Systems •Labor Force •Performance •Salary forecast Tracking appraisal plans

•Labor Cost •Training •Compensation Tactical Analysis effectiveness effectiveness Systems •Turnover •Career •Benefits Analysis matching Analysis

•Payroll •Recruitment •Skill assessment Operational control •Workforce •Performance Systems •Benefits Planning evaluation Administration

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James A. O’Brien Introduction to Information Systems Eleventh Edition 18 Accounting Information Systems

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James A. O’Brien Introduction to Information Systems Eleventh Edition 19 Financial Information Systems

Financial Information Systems

Cash Investment Capital Financial Management Management Budgeting Planning

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James A. O’Brien Introduction to Information Systems Eleventh Edition 20 Chapter Summary • The e-Business Application Architecture reflects the key e-business applications and their interrelationships. • Cross-functional enterprise applications cross the boundaries of traditional business functions. These systems focus on supporting integrated clusters of business processes. • Supply Chain Management relies on information technology and management practices to optimize information and product flows among the processes and business partners within the supply chain.

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James A. O’Brien Introduction to Information Systems Eleventh Edition 21 Chapter Summary (cont) • A transaction processing system is an information system that processes data resulting from the occurrence of business transactions. • Traditional functional business systems support specific business functions including marketing, accounting, finance, production/operations, and human resource management. • Marketing information systems support traditional and e-commerce processes and management of the marketing function.

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James A. O’Brien Introduction to Information Systems Eleventh Edition 22 Chapter Summary (cont) • Computer-based manufacturing systems help a company simplify, automate, and integrate many of the activities needed to quickly produce high-quality products to meet changing customer demands. • Human resource information systems support human resource management in organizations. • Several different types of electronic payment systems are used to support e-commerce transactions.

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James A. O’Brien Introduction to Information Systems Eleventh Edition 23 Chapter Summary (cont) • Because the Internet is not a secure network special security measures must be undertaken to protect sensitive customer information.

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