Unitedhealth Group + Degreed

UnitedHealth Group + Degreed

2019 Pilot Make learning a daily habit

• Discuss the business case for Degreed

• About Degreed

• About the pilot

• Our ask of you

2 Business Case 2025

NPS Members Employees Leaders Revenue (32+ and equivalent)

75 350 M 600 K 3000 $550 B

Dave Wichmann 2017 Leadership Forum Globalization Flatter and Leaner Digital Transformation/ Artificial Intelligence

Innovation and M&A, Restructuring, Marketplace Changing Strategies Spin-off’s Disruptions “In today’s business environment, learning is an essential tool for engaging employees, attracting and retaining top talent, and developing long-term leadership for the company.”

Deloitte Insights, Learning Employees Take Charge “The learning curve is the earning curve.”

Josh Bersin 8 Degreed Degreed provides a full range of mobile-friendly, digital content (over 3 million courses/videos from 1300+ sources), that leverages social collaboration between employees and allows for targeted career paths that can be shared with their manager.

Degreed delivers the analytics needed to properly measure learner progress, business outcomes, and direction for developing learning content.

9 Now, we learn a variety of skills over the entirety of our careers

Every Every week Every Every Every year Every decade

day month quarter Executive education e-learning HiPo courses programs Coaching & Instructor- Performance Manager

mentoring led classes reviews training Organizational

Goal

Online courses setting Live networking Certifications Webinars External classes Podcasts Professional networks Articles Conferences Apps Books Certificates & blogs

Individual Bootcamps Videos Peer/team Web search interaction

10 How to insert an icon

1. Click on the icon in the middle of the placeholder and choose the icon needed from your computer. We need a new way to build, measure and communicate our skills 2. Click on the Format Picture tab in the ribbon and use the tools to edit the image. 3. Choose Crop to resize and move the image within the placeholder, using the white circles in the corners of the image. Click on the drop down arrow and choose Fit to fit the image to the placeholder.

Continuous Targeted Guided Quantified Connect everyone Focus people’s Provide Measure and to everything learning on insights and feedback benchmark — every day business priorities on goals skill-sets

11 Degreed connects our people to everything they use to learn

Your systems Your content Open resources

Microsoft Other YouTube TED Virtual people Academy Harvard Cross Skillsoft Manage HCM SharePoint Knowledge Mentor

Coursera edX Udacity NovoEd

LMS MindTools Safari getAbstract

l Firewal The General The BigThink Wall Street Assembly Economist Journal Video Slack CMS Udemy Lynda Pluralsight

Stack and many Pocket Feedly Overflow more…

12 Degreed personalizes learning through industry-leading data science

Our systems Our workforce Our network

Demographics Requirements Interests Interactions Algorithms What’s my role? What does my job, Which skills Who do I follow? What’s trending in my When did I start? my boss or regulations should I learn next? What do I like? What organization? What do Where do I work? require me to learn? What careers can I explore? do others recommend? other people like me use?

13 Degreed quantifies our employee’s skills, and visualizes their progress

Skill Certification

Skill Review

Skill Ratings Data Science Accuracy

Rigor

14 How to insert an image with a filter

1. Click on the icon in the middle of the placeholder and choose the image from your computer. A smarter way to make people better 2. Click on the Format Picture tab in the ribbon and use the tools to edit the image. 3. Choose Crop to resize and move the image within the placeholder, using the white circles in the corners of the image. 4. Choose Picture Colour to adjust the For your and your Saturation, Tone, and Colour. people… organization… 5. Choose Picture Correction to adjust the Sharpness, Brightness, and Contrast. +50% 9/10 6. Once you are happy with your image, right click on it and select ‘Send to back’. Active users are 50% more 9-in-10 clients agree they're likely than non-users to building more productive say they're more learning cultures, adapting to productive, more effective shifting needs faster, and in their jobs, and growing delivering L&D more their careers. efficiently.

15 Degreed client impact study, 2017; Degreed client NPS survey, 2017 About The Pilot UnitedHealth Group Pilot

UHC Optum Human Optum OGS UHN Benefit Ops Health Capital Tech

C&S Claims, Robotic Process BEH & Clinical Phase 2 Operations, All Automation & Advocates Call Audience: TBD Training Analytics

Phase 1 & 2 Phase 2 Users: OGS Managers Phase 2 Users: Users: 1500 Users: 200 Users: 1500 200 Phase 2 TBD

Phase 1 Users: 1600

Phase 2 Users: TBD

17 Timeline

July 2019 August 2019 Sept 2019 Oct 2019

Pre-Launch Phase 1: Launch In Progress Phase 2: Launch

• Communications • Launch August 6 • In Progress Survey • Technology Launch Integrations (TBD) • Post Launch • Focus Groups • Technologies: Lessons Learned • Test for Additional User • Learner Groups • LearnSource • Manager • Not Yet Integrated • Sharepoints • Brazil • eVOD • Hub Connect • getAbstract • Testing Window • Pre-Survey • Pilot Support Defined • Domo Executive Dashboard Defined

Nov 2019 Dec 2019 Q1 2020

In Progress Pilot Complete Implementation

• Post Pilot Survey • Post Pilot Lessons • Begin rollout to the Learned larger organization • Focus Groups • Long Term Support • Learner Model Defined • Manager • Strategy for 2020 Rollout Defined • Educational/Process Model Defined for Bringing on New Users • Pilot Data Readout with Ellen Wilson’s Team • Determine where MPP Data belongs

UHN Digital Learning EVOD Catalog (SharePoint)

Hub getAbstract Connect

Degreed will aggregate the content from the various systems within UHG and provide a federated search for that content. Note that Degreed does not host content. Our Ask of You Learn More! – Meet Degreed (Video) – Skill Certification (Video) – Learning: Employees Take Charge (Article)

Log On! – Degreed.uhg.com

Questions?

Contact [email protected]