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ACI World Report WORLD ACI REPORT News and events from the voice of the world’s airports ACI EUROPE/World General Assembly Congress & Exhibition highlights p8 JULY 2018 www.aci.aero Contents 36 Airline Leaders’ Symposium 38 The future of travel and airports (Sky- scanner) AIRPORTS COUNCIL 40 Creating fertile grounds for invest- INTERNATIONAL ment 04 ACI Regional Offices 42 Sustainability and CSR values MESSAGE FROM THE DIRECTOR GENERAL 44 Airport brand and digital transforma- 06 Reporting to ACI Members tion WAGA 46 Special briefing: Chinese aviation 10 Safety and Operations Forum market developments 12 Cargo Forum 48 Closing Interview: Industry Insights – Angela Gittens, Director General, 14 Human Resources Forum ACI World 18 Security and Facilitation Forum GLOBAL TRAINING 52 Munich Airport collaborates with ACI 20 Welcome Addresses ASQ INTERVIEW 24 State of the Industry Address 54 Airport Service Quality (ASQ) inter- view feature: Brussels Airport 26 Keynote Address – Carsten Spohr, CEO, WORLD BUSINESS PARTNER Lufthansa 60 Benefits of planning the food and beverage experience by segmenta- 28 Keynote Interview tion – Bjorn Kjos, CEO, Norwegian Air Shuffle ASA ENVIRONMENT 32 64 Disrupting illegal Wildlife Trafficking Airport Leaders’ Symposium through the air transport sector Q&A 34 EUROCONTROL Brief: The Challenge of Growth 52 70 TIACA updates brand identity with fresh logo and website redesigns supporting new vision 64 GLOBAL TRAINING 72 Photo Gallery 78 TRAINING CALENDAR Editors 80 EVENTS CALENDAR Angelika Joachimowicz Manager, Digital Projects 82 ACI EVENTS AND GLOBAL [email protected] TRAINING MAP Hicham Ayoun 84 NEW WORLD BUSINESS Manager, Communications PARTNERS [email protected] Airports Council International ACI’s Regional Offices ACI North America ACI Africa ACI Europe Washington, DC Casablanca Brussels USA ACI Latin America Morocco Belgium and Caribbean ACI Asia-Pacific Panama City Hong Kong Republic of Panama China 4 Message from the Director General Message from Angela Gittens all treated to world-class hospitality and superb organisation from the excellent professionals from the Brussels Airport Company, ably led by Mr. Arnaud Feist. The selection of Brussels as the venue of the conference was stellar. It is not just a popular destination for tourism but is also an international policy centre, a place where big decisions that can affect the airport industry in the European Union are taken. And the decisions made there can affect aviation all around the world. We conducted the popular pre-conference forums, featuring in-depth coverage of four disciplines vital to our industry: safety and technical operations, cargo, human resources, security and facilitation. Particularly focused on the challenges facing the airport industry, and this included safety and operational issues, cargo handling, human resources and facilitation. For the conference, we heard provocative insights from a legacy airline CEO, essentially calling for the historical airline-airport business environment, upstart airline executives demonstrating a desire In June for the 28th consecutive time, the global for an evolved business environment and from community of airports convened, this year in airport CEO’s heralding the emerging business Brussels, Belgium to discuss how airports should environment. We launched the new ACI Policy enhance their brands as businesses and face the Brief on Creating fertile grounds for private emerging challenges of our industry. It was another investment in airports which provided objective successful event and a well-attended annual data on the subject of private sector participation meeting, attracting more than 800 delegates, in the airport market. including government officials, aviation regulators, airlines and suppliers from 70 nations. We were 6 The second day of the conference treated the To this end, I was delighted to announce that Hong delegates to insights on sustainability and Kong International Airport (HKIA) will be the host corporate social responsibility activities of airports airport for the 2019 ACI Asia-Pacific/World Annual from around the world as well as exciting solutions General Assembly, Conference & Exhibition, 2-4 for airports to confront the digital transformation April, the world’s largest airport meeting tailored and airport branding and to understand the for senior and C-level aviation executives. The burgeoning Chinese travel market. It ended event will address the latest issues and the future with a reflection by yours truly and IATA Director development of the global airport industry. Save General Alexandre de Juniac, on the sometimes the date! divisive issues of slot allocation and private sector participation in airports. The ACI World annual general assembly adopted four business resolutions to express airport objectives on cyber security, safety data, adaptation to climate change and infrastructure investment. Angela Gittens As well, the general assembly paid homage to the Director General dedication and generosity of the original founders of the ACI Fund, the original manifestation of the commitment to: “leave no airport behind.” During the event, we couldn’t help but reflect on the fact that, over the years, the pace of change has continued to accelerate. Airports are a component of an essential and dynamic industry. Today, we remain a pillar of the global aviation ecosystem. We both effect change and adapt to change, whether from: technological developments, generational, regional and local demographic shifts; geopolitical trends and shocks; climate and weather events, and a myriad of other forces. As the preeminent voice of the world’s airports, we remain committed to bringing together our members, to advance the development of sound public policy and to engage with governments and aviation stakeholders worldwide. Because together, airports are stronger and aviation is stronger. 7 ACI EUROPE WORLD General Assembly Congress & Exhibition 18-20 June 2018, Square, Brussels, Belgium Hosted by: 6 8 WAGA 2018 Highlights 9 WAGA: Safety and Operations Forum Safety and Operations Forum PP Singh, Chair of the ACI WSTSC and Head Safety, Compliance & Enforcement, Indira Gandhi International Airport, New Delhi TIACA Board Member speaking at the Safety and Operations Forum The first part of the Forum showcased three order to mitigate “hotspots” (periods when presentations which addressed the challenge of demand exceeds capacity). increasing traffic for airport operators. 2) Airport collaborative decision making 1) Alison Bates of Heathrow Airport (A-CDM) for smaller regional airports was presented a data-driven case study aimed at the focus of the presentation by Francisco unlocking reserves of capacity, performance Salguero Alvarez of Aena which involves and efficiency in the system by including a reduced form of A-CDM that can bring airspace constraints. She stressed that benefits to smaller airports and increase the arrival punctuality is extremely important connectivity of flight information across the especially at the beginning of the day in network. 10 Francisco Salguero Alvarez, Chief Dept. Operations Management, Aeropuerto de Alicante-Elche (AENA) speaking at the Safety and Operations Forum 3) Thomas Romig of Geneva Airport illustrated 3) U-space, the European Unmanned Aerial the Total Airport Management concept that Systems Traffic Management solution integrates all aspects of airport operations for drone integration, and the need for a and new-generation airport operational seamless framework for drones outside the control centres. conventional ATC system was discussed by Ludovic Legros of SESAR. The second part of the Forum on drones focussed on mitigating risks while facilitating The final presentation given by Dirk Geukens of new technologies that may be useful to airport Brussels Airport focussed on the value for an operators: airport of being an Airport Excellence (APEX) in Safety Partner. 1) David Gamper of ACI World described ACI’s recently approved policy recommendations for airport operators on drones. 2) Benefits and use cases for using drones for aerodrome operations and maintenance was presented by Ronald Liebsch, Berlin Airports. 11 WAGA: Cargo Forum Cargo Forum Guillaume Drucy, Consultant, Blockchain, IoT, Paperless Cargo during the second panel of the Cargo Forum Significant growth in air passenger traffic in business-to-consumers (B2C), has boosted air recent years has attracted considerable attention. cargo traffic. The key players of the supply chain Air cargo has also experienced a surge in demand are shipper, forwarder, integrator, airline operator with an increase in load factors putting pressure and, of course, the consignee. To efficiently on available belly capacity. The rapid growth of manage air cargo operations, challenges such e-commerce, which has shifted commerce to as congested airports, slot restrictions, capacity 12 Vladimir Zubkov, Secretary General, TIACA moderating the first panel of the Cargo Forum constraints, complex regulations and ever more bring added value. Airport infrastructure needs to demanding customer expectations must be improve with more dedicated cargo terminals to addressed. In order to sustain further growth handle the future demand. of the air cargo sector, these issues need to be tackled. Implementation of an electronic air Last, it was noted that airport infrastructure waybill (e-AWB) for freight would simplify the coupled with technology can play an important process by no longer needing to print, handle role in air cargo. Disruptive
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