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Warranty & Care Guide

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Warranty & Care Guide WARRANTY & CARE GUIDE WHAT IS COVERED? This warranty ONLY covers the following items during normal wear and proper use: Mattress Foundation CONGRATULATIONS • Coils or wires that are loose or broken • Splits in the wood frame, except those caused by abuse or that occur during improper use • Coils or wires that protrude or rip through the fabric Congratulations on the purchase of your new King Koil mattress set. It’s our job at King Koil to provide the durable, high-quality product you expect. This • Squeaks, rattles or other noise mattress set is backed by King Koil’s outstanding warranty to assure you the long-lasting comfort and support you deserve. • Body indentations (see Limited Warranty Schedule) • Bent, loose or defective beam and/or center support rail • Sagging, BUT ONLY IF mattress has been continuously In order to activate your warranty and make processing any future warranty claims easier, Please register your King Koil Mattress at www.kingkoil.com. supported by a matching foundation, or equivalent, and • Loose or broken module wire appropriate bed frame (for full, full XL, king, and queen sets, • Compression of modules WHAT HAPPENS TO YOUR MATTRESS OVER TIME? an appropriate bed frame includes at least five legs and a rigid center support that extends from the frame to the ground) • Un-stapling of modules Just as you do, your mattress changes as it ages. That’s why it is important to purchase a new mattress every 8 to 10 years. Changes that affect your • Sagging, BUT ONLY IF foundation has been continuously mattress performance and your quality of sleep include: supported by an appropriate bed frame (for full, full XL, king, and queen sets, an appropriate bed frame includes at least five legs and a rigid center support that extends from the • Stains and Body Oils - Over time, these rise to the surface and can cause skin irritations. A mattress cover or protector will help minimize the frame to the ground) risk, but if not properly washed can still cause skin problems. • Mattress Wear - Sags or body impressions in your mattress can leave you sore and tired in the morning. WHAT IS NOT COVERED? • Dust Mites and Bacteria - After several years, a mattress can contain millions of dust mites. Body heat and dead skin cells create a living environment that is ideal for these organisms — and terrible for allergy sufferers and insomniacs! Items and damages not specifically listed above under ‘WHAT IS COVERED?” are not covered under this Warranty, including (but not limited to) the following: You spend over a third of your life in bed. The quality of your sleep directly affects the quality of your life. You should not prolong the use of a mattress beyond 8 to 10 years. • Stains, rips or other damage to mattress fabric that occurs after delivery (except where such damage occurs as a result of a covered protrusion of wires or coils through the fabric) • Bent border wire(s) running along the perimeter of the mattress and foundation, if it is determined that such bends occurred after delivery WHAT SHOULD YOU DO IF A WARRANTY ISSUES ARISES? • Any structural damage from using an improper bed frame or supporting structure, regardless of the size of the product • Any damage to or failure of used mattresses, mattresses sold “as is,” or floor-model mattresses If you observe a defect during the warranty period, King Koil will repair or replace (at our option) the defective mattress and/or foundation within a • Dissatisfaction or damage resulting from bed height or weight reasonable period of time. In order for this limited mattress warranty to be valid, and to obtain performance under this Limited Warranty, you must: • Changes in (or failure of a mattress to satisfy) personal comfort preferences • Body indentations (see Limited Warranty Schedule) 1) be the original purchaser; • Replacement of any non-defective pieces in the sleep set 2) provide a copy of the original receipt, or other proof of date, place of purchase and purchase price (This is required to submit a warranty claim); and • Mattress damage resulting from use without an appropriate foundation (the mattress is designed to be used in conjunction with a foundation as part 3) provide the law label from the defective product (This is required to submit a warranty claim). of a total sleep set) • Damage to a mattress or foundation resulting from abuse In the event you have to make a warranty claim start by contacting the retailer from whom you purchased your King Koil sleep set. If your retailer is • Costs for transporting, inspecting or removing a damaged product unavailable visit www.kingkoil.com to fill out our express warranty claim submission form or call (800) 525-8331. • Failure of sheets to fit a properly sized mattress • Torn handles, stitches pulled out of the handle where sewn to the mattress, or tears in the mattress fabric where the handles are attached, if it is If identical materials are not available at the time of product service, King Koil reserves the right to substitute material equal or higher value, or, at our determined that handles were used for moving or carrying the mattress after delivery option, provide a refund. You will be responsible for transportation costs of the product to and from the store or factory, as applicable. • Products found to be in an unsanitary condition, or product failure found to be due to causes other than defective workmanship or materials 1 2 MATTRESS SET CARE & LIMITED WARRANTY INSTRUCTIONS WARRANTY DISCLAIMER AND LIMITATION OF REMEDIES The quality and craftsmanship that are built into every King Koil mattress and foundation allow King Koil to offer a Limited Warranty against defects in THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, AND THE MANUFACTURER MAKES NO ADDITIONAL WARRANTIES OR workmanship and materials (except in fabric, handles, or tufting rosettes, if featured on this product). This warranty extends only to the original purchaser. CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY OF ITS PRODUCTS, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY EXPRESSLY EXCLUDED AND DISCLAIMED. If service is required to address any such defect during the non-prorated year(s) following your purchase, your King Koil mattress and/or foundation will be repaired without charge for labor and materials OR, at the manufacturer’s option, replaced. You will be responsible for transportation costs. The remedies provided herein are exclusive remedies provided under any warranty for this product, express or implied. The manufacturer shall not be liable If service is required to address any such defect during the remaining prorated years of the applicable Limited Warranty, as indicated on the Limited for any indirect, incidental or consequential damages arising out of the use of this product, and in no event shall the manufacturer’s liability exceed the Warranty Schedule in this brochure, your King Koil mattress or foundation will be repaired OR replaced at the manufacturer’s option. Purchaser shall be purchase price of the product. Although this warranty gives you specific legal rights, you may also have other rights, which may vary from state to state. responsible for labor and material charges, or for the replacement price as calculated in the schedule for the warranty code of the model you purchased, THIS LIMITED WARRANTY COVERS THE KING KOIL MATTRESS and/or foundation anywhere in the United States. This Limited Warranty is given by the whichever is cheaper, plus all transportation costs. If identical materials are not available at the time of service, the manufacturer may substitute materials above listed independent manufacturer producing King Koil products under license. King Koil Licensing, Inc., Licensor of King Koil® Sleep products, makes of comparable quality. no warranty to the original Purchaser at retail and assumes no responsibility or liability under this Limited Warranty, other than providing the information If the mattress is tufted, the tufting process (though not the tufting rosettes) is covered through the Limited Warranty period length assigned to each mattress. as stated above. Proof of purchase that includes the date, place of purchase and purchase price is required to obtain service under this warranty. The model name label and The warranty for a replacement product you may receive will carry a warranty only for the remainder of the term of the original warranty period which law label must be available to identify the mattress and validate this warranty. If your retailer is no longer available, telephone or contact the manufacturer came with the original purchase (calculated from the date of delivery of the new product to you). For example, if your original purchase has a 10 year of your sleep set. If you have moved, contact the closest King Koil dealer/manufacturer in your area. If you cannot locate a King Koil dealer/manufacturer, warranty and you receive a new mattress under the warranty when it is 8 years old, the remaining warranty is for 2 years. The warranty period does not contact the King Koil Consumer Relations Office. start over with the replacement. RETAIN YOUR PROOF OF PURCHASE AND THIS WARRANTY: This Limited Warranty shall NOT apply to damages resulting from normal wear and tear, and the existence of any of the following circumstances shall make the foregoing warranty null and void: EASY STEPS FOR ROTATING YOUR MATTRESS We recommend that you rotate your mattress occasionally, which will help to increase its 1. To insure the safety of any person required to inspect or transport a King Koil product, Any product found to have any stain, burn, or is infested is Rotation #1 Rotation #2 not covered by this warranty.
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