THE MAGAZINE OF THE WORLDWIDE HOTEL INDUSTRY AUGUST 2009

HOTELS® Holding Up Under Pressure

IN THIS ISSUE U.S. Real Estate Under Distress Great Hotel Restaurant Awards Design: Suite Views

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htl0908coverID 1 7/23/2009 11:36:56 AM htl0908_FullAds.indd CB2 7/20/2009 1:26:48 PM THE MAGAZINE OF THE WORLDWIDE HOTEL INDUSTRY

® HOTELSAUGUST 2009 VOL. 43, NO.8 (I) features

SPECIAL REPORT Europe’s Gateways To Stability p24 Europe’s gateway cities are showing relative resilience through the downturn, but second- ary cities—especially in Eastern Europe— are being truly pummeled. Meanwhile, lack of credit hampers new development opportu- about the cover nities, but international brands are seeing a rush to conversions and re-flaggings. Mardan Palace in ’s resort region of Antalya opened in June as Europe’s most expensive hotel. The 560-key property cost DESIGN US$1.4 billion and features a 5-acre (2-ha) swimming pool, an Suite View p29 on-site river with gondoliers and The expectations of 21st century a Jack Nicklaus-designed golf suite-goers have designers considering course. With its impressive opu- disparate possibilities, ranging from lence, Mardan Palace is the most classic interpretations of elegance and prominent example of Turkey’s timelessness to over-the-top colorful rise as an international luxury strokes of ultra-creativity. Nothing destination. seems to lie in the middle these days.

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FOOD AND BEVERAGE 5 What’s New At hotelsmag.com Great Hotel Restaurants p34 7 Editor’s Diary: Beautiful rooms, unparalleled views, the freshest ingredients and impeccable Payback Time service define the best hotel restaurants across the globe. See which ones were 9 Index To Companies named Great Hotel Restaurants in 2009 by our panel of distinguished judges. 11 Global Update: Real Estate Outlook HITEC Wrap-Up Abrahamson Home At IHG 38 Technology: Mobile POS 40 Supply Line 41 Products: Coffee/Tea; Kitchen 46 Lagniappe

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August 2009 . HOTELS . 3

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BdYZa/6aahe^XZq6c\Za^XV THE MAGAZINE OF THE WORLDWIDE HOTEL HOTELS INDUSTRY EDITORIAL Payback Time Jeff Weinstein, Editor In Chief 1.630.288.8260 E-mail: [email protected] Derek Gale, Senior Editor hile there are always some feel-good stories about the hotel 1.630.288.8263 E-mail: [email protected] industry and the hospitality lifers who are so dedicated to Adam Kirby, Associate Editor W 1.630.288.8222 E-mail: [email protected] their craft, today the news is not so rosy. I would be a Pollyanna to Mary Lenart, Senior Production Editor 1.630.288.8262 E-mail: [email protected] write feel-good prose about the around-the-corner next cycle that will Ala Ennes, Senior Art Director 1.630.288.8292 E-mail: [email protected] bring greater returns to owners, operators, designers, brokers and purveyors. The reality remains that no one seems to know when the CONTRIBUTING EDITOR Mary Gostelow (News) good times will return.

PUBLISHING Owners are losing generational is a silver lining—is that soon, maybe Dan Hogan, Publisher 1.630.288.8270 E-mail: [email protected] wealth on real estate, developers can’t as soon as early next year and maybe Vida Wojewski, Assistant to the Publisher find financing for even what seem to at late as 2011, the tide will turn. 1.630.288.8271 E-mail: [email protected] be the smartest deals, and operators Buyers will acquire assets at steep Nicole Hopman, Production Manager 1.630.288.8423 E-mail: [email protected] are out there searching for the bottom discounts and enjoy handsome returns Katharine Tucker, Director of Audience Marketing of the economic downturn. Everyone in another three to five years’ time, 1.303.265.6276 E-mail: [email protected] is looking for the signals that travel when values are expected to recover. INTERNATIONAL ADVISORY BOARD will start to pick up again and provide Pent-up demand always seems to be a CHEVY CHASE, MARYLAND opportunities to drive revenue. However, given, and the travel-deprived masses Simon Cooper, President and Chief Operating Officer, PKF Consulting predicts net operat- once again will hit the road in search The Ritz-Carlton Hotel Co. DUBAI ing income for hotels in the United of great experiences and the best in Joe Sita, Chief Executive Officer, Nakheel Hotels States will decline 37.8% this year hospitality. The only question that HONG KONG and another 9.2% in 2010. Elsewhere will remain is whether or not luxury Helmut Knipp, Senior Vice President of Development, Langham Hotels International in the world, RevPAR is expected to demand will return. The good news LAS VEGAS decline further in 2010, and the recovery is that the prognosticators believe we Randy Morton, President and Chief Operating Officer, Resort thereafter is expected to be slow. all have short memories and the desire MALTA To better the explain the situation for all things luxury will return— Tony Potter, Chief Executive Officer and Managing Director, at hand, this month’s lead story in maybe this time with a bit of a green CHI Hotels & Resorts NEW YORK CITY Global Update is about the crash cast to it. Ian Schrager, Chairman and Chief Executive Officer, in hotel real estate ignited by an The only thing I can tell you right Ian Schrager Co. Ted Teng, President and Chief Executive Officer, unprecedented decline in revenue, now is to remain forever vigilant. The Leading Hotels of the World the weight of financial leverage and While your rates may be slipping, try PALMA DE MALLORCA, the lack of liquidity in the debt and not to let go of your service Luis Riu, Chief Executive Officer, Riu Hotels & Resorts WHITE PLAINS, NEW YORK equity markets. As many as 20% of culture and treat everyone— Simon Turner, President, Global Development U.S. hotel loans may default through especially your own Starwood Hotels & Resorts Worldwide 2010, while foreclosures are gathering —with dignity. Get

EDITORIAL AND PRODUCTION OFFICES HOTELS pace in the UK and , with back to the basics of Reed Business Information, 2000 Clearwater Drive, several other European markets hotelkeeping because Oak Brook, Illinois 60523 USA; coming under pressure. It appears that when we do come out phone: 1.630.288.8000; fax: 1.630.288.8265. only Asia is somewhat insulated, as of this malaise, I think,

SUBSCRIPTIONS/CHANGE OF ADDRESS the owner-lender relationship differs and hope, everyone For address changes or subscription questions, and loans are adjusted to avoid will appreciate simple, please contact: Customer Service, Reed Business Information, 8878 S. Barrons Blvd., outright defaults or foreclosures. meaningful gestures a Highlands Ranch, Colorado 80129-2345 USA. Phone: 1.303.470.4445; fax: 1.303.470.4280; The silver lining here—and there lot more. e-mail: [email protected] Web site: www.getfreemag.com/hotels

REPRINTS For custom reprints, electronic usage or content licensing, please contact: The YGS Group. E-mail: [email protected]; phone: 1.800.290.5460, ext. 129 or 1.717.399.1900 Editor In Chief

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htl0908_FullAds.indd 8 7/20/2009 1:27:20 PM COMPANY INDEX

COMPANY ...... PAGE COMPANY ...... PAGE

Alekson Development Group ..20 Kempinski Hotels ...... 28 Alvear Palace, Buenos Aires ...37 Kempinski Hybernska Prague .28 Arabian Peninsula & Kimpton Hotels & Indian Ocean ...... 46 Restaurants ...... 13, 16 Aruba Ocean Club ...... 46 La Mamounia, Marrakech ...... 31 Aruba Surf Club ...... 46 Langham Hotels International .22 Atlas Hospitality Group ...... 11 Langham Yangtze Boutique Belgravia Properties Ltd...... 22 Hotel, Shanghai ...... 22 Blue Tree Hotels ...... 16 Legacy Hotels & Infraprojects .22 Centara Grand Mirage Beach Luxuriant World Resorts ...... 20 Resort Pattaya ...... 46 Makkah Hilton and Towers, Centara Hotels and Resorts ...46 ...... 46 Central Plaza Hotel Public Co. 46 Mandarin Oriental, Barcelona .26 Claridge’s, London ...... 16 Mandarin Oriental Hotel Connaught, The, London ...... 36 Group ...... 26 Cushman & Wakefield Mardan Palace, Antalya, Hospitality ...... 25 Turkey ...... 28 Dorchester, The, London ...... 25 Marriott International ...... 27, 39 Epic Hotel, Miami ...... 16 MKG Hospitality ...... 24 Extended Stay America ...... 11 Mövenpick Hotels & Resorts ...26 Fairmont Le Montreux Palace, Orient-Express Hotel Cipriani, ...... 31 Venice ...... 25 Fairmont Raffles Hotels Park Hotel Group ...... 22 International ...... 26 Park Hyatt Washington D.C. ....34 Four Seasons Hotel Peninsula Shanghai ...... 22 Hong Kong ...... 33 Phoenician, The, Scottsdale, Four Seasons Terre Blanche, Arizona ...... 38 Provence, ...... 36 Plaza Athenee, Paris ...... 29 Grand Hotel Europe, Radisson Blu Le Dokhan Hotel, St. Petersburg ...... 26 Paris Trocadero ...... 25 Hampshire Hotels and Resorts Radisson Blu Le Metropolitan Group ...... 22 Hotel, Paris Eiffel ...... 25 HEI Hotels & Resorts ...... 13 Raffles Hotels & Resorts ...... 9 Hilton Hotels Corp...... 25, 28, 46 Red Roof ...... 40 Hilton Hotels, Middle East & Renaissance Stanford Court ...11 Africa ...... 46 Residence Inn Seattle Bellevue/ Hilton Inn at Penn, Downtown ...... 21 Philadelphia ...... 46 Rezidor Hotel Group ...... 27 Hilton International ...... 26 Ritz-Carlton Chicago, Horizon Hotels Ltd...... 20 A Four Seasons Hotel ...... 31 Hotel , Zurich ...... 37 Ritz-Carlton Hotel Co...... 22 Hotel Cipriani, Venice ...... 27 Ritz-Carlton, Dallas ...... 34 Hotel Santa Teresa, Riu Hotels & Resorts ...... 25 Rio de Janeiro ...... 30 Sheraton Centre Toronto Hotel 39 Hotel Sax Chicago ...... 21 Sheraton New York Hotel Hotel Vier Jahreszeiten, & Towers ...... 39 Kempinski München, Munich 27 Sheraton on the Park, Sydney 39 HVS International ...... 11 Spotlight Hotels by Chieko Aoki 16 Hyatt Regency Lake Tahoe St. Regis Monarch Beach ...... 11 Resort, Spa & Casino ...... 9 Starwood Hotels & Resorts Iberostar’s Grand Punta Cana 40 Worldwide ...... 26, 28, 30, 39 IHG ...... 18, 25, 27, 28 Strategic Hotels & Resorts ...... 12 InterContinental Dubai Verdura Golf & Spa Resort, Festival City ...... 37 Sicily ...... 26 InterContinental Hotels & Vikram Chatwal Hotels...... 22 Resorts ...... 21 Villa San Michele, Florence ....34 InterContinental Stockholm .....36 W Barcelona ...... 25, 26 Interval International ...... 46 W Chicago-City Center ...... 39 Jones Lang LaSalle Hotels 12, 24 W Doha ...... 29, 30 Kalahari Resorts ...... 46 W San Diego...... 11 Kalahari Waterpark Resort W South Beach ...... 9 Convention Center, Westin Kuala Lumpur ...... 46 Wisconsin Dells ...... 46 Westin Los Angeles Airport ....39

htl0908coindexID.indd 9 7/22/2009 1:46:16 PM Hotelsmag.com

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Edited and written by the editors of HOTELS magazine GLOBAL UPDATE

WORLDWIDE The average hotel in the United States was valued at US$100,000 per key in 2006. By next year, that value will have sunk to US$50,000 per room, according to a forecast by HVS International. To make matters worse for sellers, for the next 18 months, any transaction will most likely be done at a liquidation value because no one who does not have to sell will sell at these fire-sale prices. As a result, HVS Chairman Steve Rushmore suggests that the typical US$100,000 per key hotel in 2006 could very Heavy leverage, overly well sell at US$25,000 per key in the months ahead. optimistic valuations and No doubt, this situation income shortfalls lead brought on by illiquidity and dramatically lower operating to global defaults, performance is going to foreclosures, bankruptcies. create a huge transfer of wealth around the world. Financially strapped owners and lenders will take huge losses and buyers should see great returns on invest- EXCESS ments—perhaps by 2014, when HVS predicts values should next eclipse those Takes Its Toll 2006 levels and if fi nancing becomes available. markets,” says Alan Reay with “This will turn out to be the and 48 Hyatts had US$1.6 The lack of available the brokerage fi rm Atlas worst downturn in business billion in outstanding debt. credit is causing defaults in Hospitality Group, Irvine, since the 1930s, and what This huge wave of CMBS all markets and among every California. “Right now (mid- happened in the early ’90s loans about to hit the shore property type. New York- July) in California there are 32 pales in comparison.” has no form of fi nancing to based real estate research hotels being foreclosed on, and Looking ahead, US$20 resolve the situation and will fi rm Real Capital Analytics 31 of those are independents. billion of hotel-related com- force further defaults, fore- reports that as of June 30, Only one is a franchise.” mercial mortgage-backed closures and bankruptcies. there were 1,060 distressed Reay says hotel deals in securities (CMBS) matures Just about any hotel built hotels in the United States default have increased 125% in 2010. RealPoint LLC, a or refi nanced since 2005 is valued at US$15.7 billion. in California, and everything credit-rating fi rm based in in trouble, according to the The biggest chunk of that from small independents Horsham, Pennsylvania, experts, as crashing industry distress comes from bankrupt to full-service resorts such reported in June that 753 fundamentals do not support Extended Stay America. as The St. Regis Monarch Marriotts had a combined the ability for any owner to “We started seeing Beach, the Renaissance outstanding securitized loan generate enough net income distressed hotels 18 months Stanford Court and W San balance of US$10.4 billion; to pay debt service. The ago and it started with smaller Diego are under pressure. “It 270 Hilton-branded hotels options going forward for independents in secondary is broad-based now,” he says. had US$5.6 billion in debt; these owners is to keep ` FAST FACTS: The global hotel and motel industry generated total revenues of US$484.3 billion in 2008. (Research and Markets)

www.hotelsmag.com . August 2009 . HOTELS . 11

htl0908guleadID 11 7/22/2009 11:30:57 PM GLOBAL UPDATE

feeding cash into the of time—say, a year to 18 rational lenders will realize In Spain, many banks property to keep it afl oat; for months—hoping to refi nance, “that if they don’t like the have effectively taken control lenders to offer relief in the sell or hold. But they will value of their hotel collateral assets and are trying to sell form of extended terms, as operate almost certainly in today, they will like it even them, but at prices that are they do not want to own the accordance with a plan agreed less in six to 12 months. In not fi nding buyers. “Spain is dwindling asset either; or for upon with the lender. “A bulk addition to lower values, storing up a lot of problems, the owner to turn over the of the troubled assets probably they may also risk having to and more foreclosures will keys to the lender in what is fi t into this category, and less ‘feed’ hotels’ negative cash happen, but not until late so aptly called “jingle mail.” than 10% will actually sell fl ows to meet payroll and 2009 or 2010,” de Haast says. Any way you slice it, this is because credit is so limited utility costs.” In Germany, pressure is the worst of times for hotel and neither the owner nor the developing on borrowers, owners, and the bottom for lenders in general want to Global Phenomenon? but de Haast says there have industry fundamentals and take an unnecessary write- While the economy is been no foreclosures on major real estate values has still not down if there is a limited struggling through this deep hotel assets so far, of which been established. market for properties at this recession, hotel defaults and he is aware. “Half the lenders (in the time,” he says. foreclosures are not expected In Central Europe, the United States) will force bor- The banks will take back to occur nearly as much picture is very grim, with rowers to give back keys and the asset from owners who outside of the United States. hotel performance particu- larly hard hit in the Baltics. It is prudent not to be too aggressive, as no one “Main lenders in this region have been Scandinavian, knows how far down this is going, and the number of German and Austrian banks ‘‘ who are beginning to talk foreclosures and pain-building on the asset side hasn’t about foreclosure, and we expect things to start shown itself yet. It is coming. happening in the coming — Michael Depatie months,” de Haast says. Reports out of the other half willwork it out have no money and ’’ The most claim the banks will to extend terms and provide drained the asset. impacted markets foreclose on and own 300 relief,” Rushmore predicts. “About 50% to in Europe are hotels by the end of 2009— “Lenders don’t want to take 70% will get sold the UK, Ireland again due to steep drops in the properties, as there is no rapidly, and some and Spain, with visitation to the country. fi nancing available for them will be exceptional markets like On the other hand, in to fi nd a buyer.” buys,” Geller adds. and France seeing Asia, there have been no Laurence Geller, CEO of Jim Butler, much less pressure defaults or foreclosures to Strategic Hotels & Resorts, chairman of the at the moment, speak of (other than a few in Chicago, agrees that most global hospital- according to and New Zealand), lenders do not want to take ity group at the Arthur de Haast, and there exists a fair amount control of these assets. “If law fi rm of Jeffer global CEO of of optimism about market loan maturity is the issue and Mangels Butler & Marmaro, Jones Lang LaSalle Hotels, conditions, according to interest is still being paid, it Los Angeles, believes the London. “Foreclosures have Robert Hecker, principal of will be likely extended,” he industry is close to the much started and are gathering Horwath HTL, Singapore. says. “Provided your hotel is needed “capitulation,” where pace in the UK and Ireland, “Despite many investors on in good shape; you haven’t there will be a complete but mostly of smaller assets the sidelines hoping for such drained the money out for “reset” of market values, owned by developers or opportunities to arise for your own purposes; you are leverage and expectations private investors who were them to buy distressed assets, operating at, or better than, for hotels and many other highly geared and do not most don’t really think many market share; your margins investment classes. “We have the fi nancial capacity such opportunities will arise,” are better than most in your won’t have the predicate for to meet short-term cash fl ow he says. “The owner-lender market; and you have been an recovery until this happens, problems,” he says, adding relationships and methods honest communicator; why so as painful as it will be, it that pressure is building on of doing business in Asia would the bank want to take it is a necessary and inevitable larger borrowers, but banks differ somewhat from North form you?” precondition for the turn- in all Europe markets are America such that work-outs Geller says owners around,” he says. generally adopting an “ex- of one kind or another are will stay in for a period Butler thinks many tend and pretend” strategy. more likely to occur than ` FAST FACTS: 44% of investors in Australia/New Zealand expect a drop in hotel investment conditions for one to two years. (HTL Capital Advisors)

12 . HOTELS . August 2009 . www.hotelsmag.com

htl0908guleadID 12 7/22/2009 11:31:00 PM GLOBAL UPDATE

After the excesses of the pig went through the python in the 1990s, it‘‘ didn’t take that long until we had it all back again. It is the old syndrome: ‘We will never do this again’—until the next time we do it. — Jim Butler ’’ outright defaults or pain-building much deterioration in value “The lessons learned foreclosures.” on the asset side on equity side that anyone (again) were being preached hasn’t shown leveraged does not have any by veterans of prior down- Buying Opportunities itself yet. It is equity to transact.” turns at least as far back as The consensus is coming,” says Thomas Smit, London- 2005: avoid high leverage, that real estate val- Michael Depatie, based CEO of Waldeck don’t underwrite on overly ues will hit bottom president and Capital, which has a fund optimistic valuations and around the mid- CEO of Kimp- preparing to buy non-per- income projections, keep 2010, which should ton Hotels & forming assets in the luxury recourse to align owner and finally bring cash Restaurants, San sector, says, “We don’t have borrower interests, and watch holders and newly Francisco, which baseball bat attitude of ‘sell it out for onerous management created funds off is sitting on a at our price.’ We are deal- agreements and subordination the sidelines to US$250 million oriented. At same time, we non-disturbance and buy. Experts forecast that war chest ready to buy assets. are sitting and waiting. The attornment agreements,” many hotels will suffer 50% “We are looking but see noth- pressure is mounting and we Butler says. to 80% price discounts from ing changing hands of interest are in for a dismal summer. But, he refl ects, if this had valuations made between to us. We would step up and Hoteliers are going to have to been the case, not many deals 2005 and 2008, which will buy at the right place, because face the music beginning in would have gotten done over be very attractive to those no one is smart enough to the fourth quarter and make the last three years. The ques- with the stomach to buy. call the bottom, but we see no calculated decision to write tion is whether the industry “We won’t see a lot of trades that we missed.” down losses on both the debt be better off today if it had activity this year, but next Clark Hanrattie, chief and equity side.” He believes not done those deals? year owners and lenders investment offi cer with HEI that by December, banks “Fortunately or not, we will see it is getting worse Hotels & Resorts, Norwalk, will realize their exposure is seem to have short institu- and will mark down these Connecticut, is looking to far greater than anticipated. tional memories,” Butler assets,” says Tom Morone, acquire via his fi rm’s existing “They will bite the bullet and continues. “People swear off principal with advisory US$550 million equity fund make massive allowances for high debt levels and aggres- fi rm Warnick & Co., Los and believes the timing is just next year and take the write- sive underwriting after every Angeles. He says a lot of about right. “Historically, downs,” he says. major downturn. After the private equity capital is we have been a very focused Rushmore says waiting excesses of the pig went being formed—some in the and diversifi ed investor with to buy could be a mistake. through the python in the form of vulture funds seek- 200- to 500-room hotels, not “Very good properties in 1990s, it didn’t take that long ing to pay 20 to 30 cents on highly leveraged, in markets great locations will be avail- until we had it all back again. the dollar and others formed with limited exposure. As a able in the short term for It is the old syndrome: ‘We with a combination of equity result, we have been manag- 30% of replacement cost,” will never do this again’— and debt offering high yields ing fairly well through this he says. “If you see some- until the next time we do it.” and no more than a three- downturn,” he says. “We will thing today, not as many are This time, however, year hold. “In 2010, we will continue to invest in assets chasing it and you might as Butler believes we are likely see a number of those funds where we have management well buy it if it fi ts into your to have major structural showing up,” Morone says. expertise and begin to make parameters. These types of changes, including govern- For now, however, most investment off our historical assets should be available by ment regulations, investment cash kings are biding their fairway because we have the end of this year.” proscriptions, lower leverage time, knowing values have the expertise to execute a on all assets and changed more room to drop. “It is business plan. We might re- Lesson Learned consumer attitudes in an prudent not to be too aggres- capitalize assets managed by When this mess is sorted out attempt to “codify” some of sive, as no one knows how third parties or acquire debt over the next five to seven these lessons. L far down this is going, and as opposed to straight asset years, what will be the Direct comments to: the number foreclosures and acquisition… There is so lessons learned? [email protected] FAST FACTS: UK-based Travelodge has launched a £100 million property fund to snap up struggling hotel assets.

www.hotelsmag.com . August 2009 . HOTELS . 13

htl0908guleadID 13 7/22/2009 11:31:03 PM the culinary institute of america and alto-shaam announce the jerry d. maahs scholarship fund.

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“Jerry came from modest beginnings when he started working

Pictured: Dominick Cerrone, Assistant Professor Culinary Arts - CIA; Bruce Mattel, C.H.E., Associate Dean Culinary Arts - CIA; in the 1950s toward what is now Alto-Shaam,” said Karen Michelle Stone, Scholarship Recipient - CIA; Andrew Mayeshiba, Chef - Alto-Shaam; William Rakow, Chef - Alto-Shaam Hansen, CEO of Alto-Shaam and Jerry’s daughter. “It’s only fitting now to give back to the culinary industry by helping top students who would otherwise not afford this high level of culinary education.”

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htl0908_FullAds.indd 14 7/20/2009 1:27:37 PM htl0908_FullAds.indd 15 7/20/2009 1:27:49 PM GLOBAL UPDATE

Epic Offers Guests Digital Library

impton Hotels & Restaurants’ Knew Epic Hotel in Miami has launched the Epic Page Turner guest reading program, which pro- vides select complimentary books for adults and children, access to Sony Reader Digital Books, and the online Epic Virtual Nightstand (available via the hotel’s Web site), where guests can access select book excerpts from their own in-room desktop computer. Author visits and signing events Spotlight Shines On Blue Tree’s New Brand held during the hotel’s complimentary ecognizing an opportunity in ’s stays. “Our focus is on our guests, and evening wine hour also are planned. Runderdeveloped budget sector, Blue that is the reason for the name Spotlight “Today’s travelers want to be Tree Hotels President Chieko Aoki is Hotels—guests are in the center of the able to enjoy their personal interests launching a contemporary economy brand spotlight and have the attention of the and passions without having to called Spotlight Hotels by Chieko Aoki. whole team,” Aoki says. “Our staff is pack more than they need,” says The fi rst hotel is set to open this month extensively trained to not only to do things Eric Jellson, area director of sales in São Paulo and Aoki says she plans to right, fast and perfectly, but also warmly and marketing, Kimpton Hotels. have fi ve hotels in operation by the end of and with a lively spirit so that guests can “Our guests enjoy keeping up with the year in primary markets of Brazil. She feel relaxed and taken care of.” a favorite author, literary genre, or wants an additional 10 hotels by the end of Aoki says the F&B concept is a the latest bestseller, and the Epic 2010 across Latin America. “typical American deli with tasteful and Although properties have a Western- healthy choices that guests can select and Page Turner program is our way to style design, Aoki is creating the brand prepare as they wish.” The lobby lounge provide our guests with epic experi- based on the Japanese ryokan—traditional is designed to be like a living area, where ences in every sense of the word.” inns where general managers personally guests can have drinks and watch televi- The Epic Page Turner program is welcome guests and make themselves sion. The “meeting point” offers informa- the result of a partnership between available to help the guests throughout their tion about the city and areas of interest. the hotel and Hachette Book Group, Sony Digital and the Early Learning Claridge’s Pampers With Dressing Tables Coalition of Miami-Dade/Monroe. laridge’s, London, has unveiled vintage, deco dressing tables inspired by design- Cer Christian Dior in its Linley and Claridge’s Suites. Available for an additional £300 to the quoted room rate, amenities at the dressing table include an elegant cream silk Claridge’s dressing gown personalized with guests’ initials, high-heeled marabou mule slippers and a rose pink cashmere eye mask. On the dressing table itself, Christian Dior has selected a range of classic Dior fragrances. In addition, a cocktail menu from Claridge’s Fumoir Bar sits on the dressing table featuring cocktails from the 1930s, including swizzles, daisies, sours, juleps and pick-me-ups, all from the original recipes and served in Lalique glasses. Little touches to enhance the ambience include a selection of classic works from era novelists like Evelyn Waugh and Nancy Mitford, and a music collection with notable songs from Josephine Baker and Fred Astaire completes the experience. As guests head out the door for the evening, Dior also has created a beauty kit of the essentials, including compacts, powders and ruby red lipstick and nail varnish. “We have identified from our guests a desire to experience some nostalgic escapism and sense a return to bygone glamour,” says General Manager Philippe Leboeuf.

16 . HOTELS . August 2009 . www.hotelsmag.com

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htl0908_FullAds B17 7/20/2009 2:10:14 PM GLOBAL UPDATE: PROFILE

ABRAHAMSON At Home With IHG “Product of the system” has his hands full with economy, replacing legendary Porter.

ATLANTA Jim Abrahamson has close to 800 hotels globally which we operate. Yes, we are seeing long seemed destined to be- (one-third of the system) with fi nancial default numbers going up, but in come president of the Americas the new identity package in real numbers it is not at an alarming rate.” for IHG, as he did in January. place. The goal is to complete To help keep IHG owners in busi- He spent several years as a GM the re-imaging program by ness, Abrahamson says the company in the Bass plc system during the end of January, with costs is highly focused on driving revenue. the ’80s, went to Holiday Inn estimated at US$150,000 per The company has completely realigned school and considers himself hotel. “The success we are the revenue delivery system, launched “a product of the system.” Over seeing in performance (5% to the largest free nights program through the past 10 years or so, he has 6% RevPAR premium) and the loyalty program, created a huge been growing his skill set with gain of market share has been “friends and family” discount program Hilton and Hyatt in franchis- Jim Abrahamson a great revelation for us all,” and added 30% to the national sales ing and development—the latest Abrahamson says. force. “This is hand-to-hand warfare,” feather in his cap being the creation and Abrahamson also is pleased with the Abrahamson says. “We added 22 people rollout of the Hyatt Place brand. Unfor- progress of the pipeline, which should to our national sales team.” tunately, it took last year’s tragic passing lead to 350 hotel openings this year. In The Americas team also has decided of Stevan Porter, a friend and colleague May alone, 40 hotels opened under the to forego its systemwide conference this of Abrahamson, to bring him back to various IHG fl ags, and 60 new contracts year in lieu of 85 town hall meetings. The his roots with the IHG family. Now, he were executed during the fi rst quarter— “Book Solid” tour teaches salespeople is charged with building on the legacy about 50% to 60% of the usual pace, how to present to potential customers. created by Porter and managing this with according to Abrahamson. “Pipeline The program helps general managers and aplomb at perhaps the most diffi cult growth is back to where it was eight or directors of sales better understand moment in the industry’s history. nine years ago,” he says. distribution strategies and make changes “Those early impressions are long- While hotel loan defaults and bank that will have a positive impact on lasting, and I learned the business around foreclosures are growing by the minute, demand, rooms sold and revenue per sale. Holiday Inn,” Abrahamson says. “To- Abrahamson says IHG owners appear to At the end of the day, Abrahamson day, the motivation of the team is high, have limited exposure, especially because says, “We are seeing a shift toward the the brands are well positioned and the the company operates mostly in the mid-scale, so our brands are well received. pipeline is strong. Knowing Steve and his mid-market and limited-service segments. Groups and meeting planners are looking legacy, I have an opportunity to pick up “We have franchisees dealing with this at us as a great spot for their travelers. It is where he left off. It is a natural evolution.” problem, but most have relationship loans no longer all about price negotiation—it is Abrahamson’s challenge is to refocus with local banks, so there is not as much position in the market.” L the energy of the organization and owners, of a rush to foreclose in the segments in Direct comments to: [email protected] who are under fi re during these diffi cult times. He is realigning the organization a bit to address areas needing the most IHG, The Americas, By The Numbers attention and re-slotting some team N 1,300 hotels in the pipeline—about 850 of them Holiday Inn or Holiday Inn members as he sees fi t. For example, Express (95% of those are new developments) Angela Brav has moved into the role of N 350 hotels scheduled to open in the Americas this year vice president of franchise services and N 71% of IHG’s global pipeline in the United States operations; Eric Pierson has taken over as N By the end of 2009, 40% to 50% of Crowne Plaza portfolio will be renovated vice president of brand performance; and N Crowne Plaza has 40 hotels in the Americas pipeline Jim Anhut is now senior vice president N The upscale InterContinental brand has seven hotels in the pipeline, with Times and chief development offi cer. Square in New York City coming online next in 2010 N Regional pipeline: United States/Canada, 1,200-plus hotels; Mexico, 62 hotels; Staying The Course Central, South and Latin America, 17 hotels Job number one remains the Holiday Inn relaunch, which through May hit FAST FACTS: In 2010 in the United States, occupancy will drop 0.3%, ADR will fall 3.4%, RevPAR will decline 3.7%. (Smith Travel Research)

18 . HOTELS . August 2009 . www.hotelsmag.com

htl0908guAbrahamsonID 18 7/22/2009 11:52:40 PM htl0908_FullAds.indd B19 7/20/2009 1:44:26 PM GLOBAL UPDATE: PROFILE

Seattle Developer Plans Chain Of Luxury Casinos—IN GUATEMALA Alekson’s Luxuriant brand a public-private partnership and a philanthropic endeavor.

SEATTLE Jim Alekson resorts and use them South America, with a goal of six understands why people for various govern- properties open within 10 years. shoot him a skeptical ment agencies to , and Brazil are look when he explains improve the lives of long-term targets, as is Cuba. his plans to start a chain the people of “One of the things that intrigues of luxury casino resorts Guatemala,” he me is being able to go back into the in the Central America says. Havana harbor and gathering the nation of Guatemala. The gaming gambling and hotel establishments After all, the former operations will be that were in the waterfront in the chief operating offi cer branded as Luxuri- heyday of the 1950s and bringing of Milliken Develop- ant World Resorts those back again,” Alekson says. ment Group once and operated by a “I think that would be an absolute Jim Alekson shared that skepticism. third-party gaming treat to be able to do that again. You “I was invited to Guatema- company—Alekson is could create such an opportunity, la a couple years ago, and I looked not sure which one yet, but he says from a tourist point of view, and use at the country at thought, ‘Oh, it will not be a Las Vegas-based op- those same profi ts to stimulate the do I really want to get involved erator. “It may be more culturally economy in Cuba.” in what I perceived to be a Third conducive to have someone come Alekson considers Guatemala World country?’” Alekson says. out of Europe—Spain or , a logical jumping-off point for “Of course, my perception of the perhaps,” he says. the Luxuriant brand due to its country has changed dramatically Adjoining hotels will feature close proximity to the United over the time I’ve been working one or more international fl ags, States and its geographic there.” and the resorts will be collectively diversity of mountain, beach and Alekson sees immense luxury marketed within a luxury consor- jungle locales. That the country tourism potential in this develop- tium called Luxuriant Masterpiece is largely unknown to tourists ing country of 13 million people Collection. Each Luxuriant resort gives it an added mystique, he immediately south of Mexico. will be between 300 and 500 acres says. Americans, Canadians and His Seattle-based Alekson De- (121 and 202 ha) and will cost in Western Europeans are expected velopment Group has signed an the range of US$200 million. New to make up the bulk of visitors. agreement with the Guatemala Jersey-based Horizon Hotels So what changed Alekson’s government for control of six Ltd. will act as asset manager for mind about Guatemala’s viability gaming licenses in exchange for Luxuriant properties. as a destination? He spent a week 20% of the net gaming win being Alekson has not yet settled on driving around the countryside donated to the Guatemala Pedi- sites for the resorts, but he says meeting with natives. atric Association. An additional destinations near the UNESCO “I went, ‘Whoa!’” he says. percentage of the profi ts will be World Heritage-protected city of “There are some parts of Guatemala donated to other charities, Alek- La , along with Flores El City where you fi nd clubs that are son promises. “Primarily, we’re Peten, near the ancient Mayan ru- comparable to New York—there being set up so we can take the ins of Tikal, are likely candidates are some very sophisticated people majority of the profi ts for some for investment. Alekson expects in Guatemala. Now, granted, there to start development on the fi rst are some parts of Guatemala that property this year, with the fi rst are impoverished, and that’s part of Luxuriant property slated to open what we’re doing with the philan- by 2012. thropy.” L Future Luxuriant resorts are Direct comments to: planned elsewhere in Central and [email protected] FAST FACTS: There were 247 million global tourist arrivals through April 2009, down from 269 million in 2008. (UNWTO)

20 . HOTELS . August 2009 . www.hotelsmag.com

htl0908guLuxuriantID 20 7/22/2009 11:27:40 PM GLOBAL UPDATE: TECHNOLOGY

HITEC 2009 HIGHLIGHTS: TheFutureOfGuestroomTV

ANAHEIM, CALIFORNIA At last going to recoup that revenue the number and extravagance turbine. It may be some time year’s Hospitality Industry stream? By selling the ad- of vendor-sponsored parties before it comes to market, Technology Exposition and ditional bandwidth required down even more, there were though, as the return on invest- Conference, better known to stream these videos. In many highlights, including ment is not there yet. as HITEC, future-looking the same way that hotels these: chatter centered around today offer free television MICROSOFT what the guestroom phone but charge for video-on-de- VINGCARD ELSAFE InterContinental Hotels & would eventually look like, mand content, hotels using Perhaps by the end of this Resorts has begun rolling if it exists at all. This year, iMedia could allow free basic year, VingCard Elsafe hopes to out Microsoft Surface at observers were beginning to Internet browsing but charge launch a locking system that select properties, beginning look at what will follow the a fee for bandwidth-intensive uses guest loyalty program in Atlanta and soon extending traditional fee-based video- applications, like streaming cards as keycards, according to Asia Pacific. The InterCon- on-demand model. media. to Rune Venas, North America tinental versions of Surface Declaring the old hotel iMedia will be field tested president of Assa Abloy Hos- will feature a customized revenue stream of fee-based in the third quarter and is slated pitality Inc., VingCard’s parent wedding planner application, video on demand “dead,” for a fourth quarter release. company. Few details have allowing salespeople and iBahn President Greg Hodges Computer-TV integration been released about how ex- brides-to-be to sit around the showed off what he believes is definitely coming, in one actly the system will work, but interactive tabletop computer is the future of guestroom TV. and digitally design the big iBahn’s iMedia technology day, right down to ballroom is true high-speed Internet layout. In limited market streamed over television. testing, the brand claims to This is not another ver- already have closed several sion of IPTV; this is a PC wedding bookings thanks in in the guestroom that just large part to the interactive happens to double as a high- planning program. definition television, with Microsoft’s Experience incredibly crisp streaming lounge that debuted last year at video—a picture so perfect Hotel Sax Chicago is now a that most guests would not branded concept, having been be able to tell the difference form or another. LodgeNet Venas says the technology will also installed at Residence from regular HDTV. For the Interactive Corp. at HITEC allow guests to bypass front Inn Seattle Bellevue/Down- first time in years, this will introduced its IPTV+ offer- desk check-in. Rival company town. Microsoft is offering to enable mainstream upscale ing, which integrates Apple’s Saflok has been working for customize future Experience and upper-upscale hotels to Mac Mini with HD IPTV, a couple years on a similar lounges via à la carte packages. offer guests a technological giving hoteliers the ability to product called Reggie, but experience better than what customize in-room interac- it has yet to achieve market TWITTER most have in their homes. tive experiences, including penetration. At a session featuring numer- Unlike traditional video on entertainment and sales and ous roundtable discussions demand, iMedia gives guests marketing information. KABA ILCO of industry issues, the table a virtually unlimited video The solution provides Speaking of Saflok, the devoted to Twitter had twice library from which to choose. access to on-demand company’s sister brand, Ilco, as many people—and a more Even better, it sidesteps the entertainment content and displayed one of the coolest captive audience—than any need for digital video record- programming, complete with innovations at HITEC 2009. other. In fact, the Twitter table ers, which are becoming interactive programming The Ilco Powerlever is an dwarfed even the green table. commonplace in many homes, guide and support for Web- electronic lock that eliminates Social media in general and since most TV shows can be based entertainment. the need for batteries by gen- Twitter in particular seem to be streamed for free online—or in While HITEC 2009 was erating its own electricity each the industry’s new hot topics. L this case, on TV. a more streamlined affair, time the door handle is turned. Direct comments to: So how are hoteliers with attendance off 28% and It is basically a miniature [email protected] FAST FACTS: 56% of leisure travelers make some aspect of their travel reservations online. (Ypartnership)

www.hotelsmag.com . August 2009 . HOTELS . 21

htl0908guHitecID 21 7/22/2009 11:41:10 PM GLOBAL UPDATE: NEWS

tralia, has a 2,400- for more in Europe and the United States. GOSTELOW acre (970-ha) island Singapore-based Park Hotel Group has off Bali that might similarly set a target of an additional 10 report attract developers. properties in by 2015. Hainan Island, Mark DeCocinis, Hong Kong-based which some call the regional vice president for The Ritz-Carl- any of the bigger projects already Hawaii of China, ton Hotel Co., Chevy Chase, Maryland, Mannounced for the sultanate of continues to be a is still remembered for taking visitors to have, at best, been put on hold, but magnet for many Shanghai around that city in the sidecar of among the developments still going ahead developers. Keith his vintage motorbike. Now he prepares for is Zeitgeist Projects’ tented camp, which Darby, chairman of the 2010 opening of the 300-key Ritz- will have 45 units. Belgravia Properties Ltd., Hong Kong, Carlton Hong Kong, which Sun Hung Kai Vikram Chatwal of New York-based has beachfront land on the island that Properties is building on the Kowloon Hampshire Hotels and Resorts Group would accommodate a 100-room hotel. But mainland (Sun Hung Kai Properties has has been schooled both by Morgan Stanley there are so many other areas of China a new chief executive, Ricco de Blank, and at the Wharton School of Business. On that are attracting interest. Historic proper- who joins from Ritz-Carlton, where he was behalf of his family, he is now giving prior- ties in Shanghai are being converted, and opening GM of Ritz-Carlton Tokyo). Mark ity to expansion in , where he wants at The Peninsula Shanghai opens in Octo- DeCocinis currently oversees a portfolio of least 10 hotels to be managed by Vikram ber on the end of a beautiful garden that at 14 hotels and a pipeline of 12. He wants Chatwal Hotels. His targets include Ban- one time belonged to the British Consul- to add to the resort component, not only in galore, Chennai, Goa, Hyderabad, Jaipur, ate, a few hundred yards from The Bund. China, where he sees potential in moun- Kochi, Kolkata, Mumbai and Noida. And is the rumor that Number One The tain resorts, but also in . On the Another company expanding in India is Bund will become a hotel true or false? city side, he wants a return both to Hong Legacy Hotels & Infraprojects, Delhi. It At the gala to celebrate the extensive Kong Island and to Australia (his company plans to have no fewer than 40 Sun Hotels renovations of The Langham, London, Lo formerly had two hotels in Sydney). In around the country, offering quality rooms Ka Shui, chairman of Hong Kong-based Asia, he says, Ritz-Carltons are increas- at affordable rates. Langham Hotels International, shared his ingly being used as social centers. As today’s new-luxury travel includes expansion plans. With one hotel in main- Mary Gostelow, escape and privacy, developers are realizing land China already open—the Langham Contributing Editor the need for more island resorts. The Liem Yangtze Boutique Hotel, Shanghai—he Send news via e-mail to: family, which own most of the Hyatts in Aus- wants four more there. He is also looking [email protected]

HOT TYPE Lodgian Inc. names Dan Ellis president and CEO... Vila Vita Portugal names The problem on our Luís Fernandes CEO... Waterford horizon is bigger than Hotel Group names Gregory Smith ‘‘ CFO and vice president of finance… anyone is talking Choice Hotels International appoints Kevin Lewis president of upscale and about. I find myself extended stay brands… Hilton Hotels Finamore Goessing Corp. promotes Andrew Flack to vice hoping the Obama president of global brand marketing for the Hilton brand… The Dow Hotel Co. promotes Randall King to vice president of marketing and revenue administration has development… Starwood Hotels & Resorts Canada names David Ogilvie vice president of sales and marketing… Aimbridge Hospitality plans to bail out CMBS appoints Richard Sprecher to vice president of business development… and related mortgages. Preferred Hotel Group names Jose Ventura regional director of Africa and regional director of Preferred Residences for Europe, Middle East We are still in deny and Africa… Rosewood Hotels & Resorts names Peter Finamore managing director of Al Faisaliah Hotel and Hotel Al Khozama... and defer mode. Mandarin Oriental Hotel Group names Jan Goessing general manager of Mandarin Oriental, Bangkok… Pan Pacific Hotels Group names Rudy - Tom Morone, Warnick & Co., Rodas general manager for Pan Pacific Xiamen. on the state of hotel’’ real estate HOTELIERS

FAST FACTS: China’s hotel pipeline, still the second largest, is down from its peak 22% for projects, 20% for rooms. (Lodging Econometrics)

22 . HOTELS . August 2009 . www.hotelsmag.com

htl0908guGostyID 22 7/22/2009 11:48:22 PM Hotelsmag.com

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htl0908_FracAds B23 7/20/2009 2:01:39 PM SPECIAL REPORT

Business is down across the continent, but primary destinations are holding their own. Europe’s Gateways To STABILITY

By Adam Kirby, Associate Editor

s elsewhere in LaSalle Hotels expects have not declined as badly Fiack says. the world, hotel Europe RevPar to fall by as the secondary markets,” France’s hotels, in Aperformance across 15% to 20% overall this year. Fiack says. “All European general, have shown more Europe is down, but some And while even Europe’s markets are likely to be resilience than most of those analysts say the industry has primary destinations are scarred. Nonetheless, throughout the rest of Europe actually held up better than having a tough time, it is markets in secondary due to the country’s diversifi ed expected, and some European the secondary cities that are cities with a high share of and mature tourism industry, markets are even showing being truly pummeled, with domestic demand might be says Vanguélis Panayotis, signs of rebounding. major cities benefi ting from impacted less, but they usu- the London-based director of Major gateways like intraregional short holidays, ally trade at a comparably development for consultancy London, Paris, Barcelona and says Christiane Fiack, a low, though stable, level.” MKG Hospitality. The Amsterdam are among the Frankfurt-based partner with The upper-upscale and country’s biggest player, cities showing relative resil- Ernst & Young. luxury segments, especially Paris-based Accor, is buoyed ience. Established markets “Some markets appear a in markets with a high share by its limited reliance on with strong corporate and bit more robust—the tradi- of international demand and franchise deals, giving it leisure markets, unsurpris- tional business, government which showed strong growth more control through subsid- ingly, are holding up better and tourist destinations such in supply and demand in iaries and via management than others. as London, Frankfurt, recent years, may be the contract properties, he says. On the whole, Jones Lang Brussels, Paris and Venice ones that really suffer worst, But resilience, of course,

ON THE WEB: 58% of respondents say free breakfast influences their choice of hotels, up from 51% last year. (Ypartnership/ Yankelovich)

24 . HOTELS . August 2009 . www.hotelsmag.com

htl0908specialID 24 7/22/2009 2:26:36 PM today’s consumer is spend- development opportunities. ing more time looking for Instead, major international bargains—and as a result, the brands are seeing a rush to performance of hotels who do conversions and flaggings by not address the ADR issue can owners of unbranded hotels. fall of a cliff, and it’s more But while new project diffi cult to bring the guest starts may be limited, projects back,” he says. well into development are Complicating revenue continuing to open, giving management is a dwindling hotel companies plenty to talk advance-booking window. In about. Some 38,879 guest- June, The Dorchester, London, rooms in 277 hotels are pro- booked about a quarter of its jected to open across Europe inventory within a week of this year, according to a June arrival, says Dorchester Col- forecast from Lodging Econo- Radisson Blu Le Metropolitan lection CEO Chris Cowdray. metrics, while a further 278 Hotel, Paris Eiffel (l.), and Some operators also report that hotels and 47,464 guestrooms Radisson Blu Le Dokhan’s Hotel, the duration of travel is getting are expected to open in 2010. Paris Trocadero (above), both much shorter, particularly The Europe pipeline for opened this year. among European travelers. Hilton Hotels Corp. will “The Europeans previ- few hoteliers admit to a strat- ously booked an average 10 egy of cutting rates, most have days stay, and Americans fi ve given in, to varying degrees. days,” says Luis Riu, CEO of is relative. IHG has taken to In London, for instance, Riu Hotels & Resorts. “Now, tracking RevPAR relative to occupancy actually grew the Europeans get closer to the rest of the market, rather 1.5% year over year in May, the Americans, if they travel than year-over-year, as a more but ADR dropped by 5.4%, to mid-haul and short-haul telling measure of success. according to TRI Hospitality destinations.” “We’re not immune, but like Consulting. in the [rest of the] world, IHG Although rate slashing Openings Still Happening continues to outperform gen- does not pay over the long A lack of available credit erally in Europe,” says Kirk haul, it can serve to make across Europe, as in most 14 Kinsell, IHG’s vice president things a little easier in the of the rest of the world, is of Europe, Middle East and short run, says Stewart severely hampering new Africa. “All of us will see our Coggans, the Czech-based numbers fall off considerably, head of Central and Eastern The 473-key W Barcelona (r.) is set but on a relative basis, we Europe for Cushman & to open in October as Europe’s think we’ll stay out ahead.” Wakefi eld Hospitality. “With second W. Orient-Express’ Hotel Maintaining rate integrity is no ADR adjustments, guests Cipriani, Venice (below), is the ideal scenario, but while will not magically appear— undergoing a major renovation.

www.hotelsmag.com . August 2009 . HOTELS . 25

htl0908specialID 25 7/22/2009 2:26:52 PM SPECIAL REPORT

The Rocco Forte Collection’s first in a redeveloped building. fi nancial sense, says Ola The Doubletree by Hilton resort, Verdura Golf & Spa Resort, Also notable in that city is Ivarsson, Mövenpick’s senior brand is generating especially is set to open this month in Sicily. the opening of W Barcelona, vice president for Europe. strong conversion interest, which is Europe’s second W, Mövenpick plans to explore having fl agged six hotels in deliver more slowly in the following last year’s Istanbul expansion in markets where the past year in the UK, with coming year, acknowledges debut. The opening of the it already has a presence, like at least four more expected in Patrick Fitzgibbon, senior stunning 473-key new-build Germany and Switzerland. the next 12 months. vice president of development is set for October; other W And while the luxury for Europe and Africa. Still, projects remain under devel- Conversions Appeal and upper-upscale segments the company expects a typical opment in Paris and London. Setting aside projects have been hardest hit by the attrition rate. Most develop- Fairmont Raffl es Hotels already in the ground or downturn, branded product ers are waiting out the storm, International continues to with committed financing, is holding up better than and even projects that would seek Raffl es-branded proper- Coggans estimates that only independent; Hilton thus otherwise be abandoned are ties in several major Europe about a quarter of Europe’s sees opportunity to continue being kept alive by other gateways—London, Milan announced pipeline actually growing its Waldorf Astoria developers looking to enter and Berlin at the forefront— will commence in the next 18 Collection portfolio across several of Europe’s notori- but those plans are on the months. the continent. ously high-barrier-to-entry back burner for now. The However, conversions— Starwood Hotels & markets, he says. Fairmont brand’s expansion either in the form of extensive Resorts holds similar Panayotis backs up in Europe likewise remains renovations or, more likely, optimism for its Luxury Fitzgibbon’s analysis a dream deferred, says Chris brand re-fl aggings—are Collection in Europe, says generally, saying many Cahill, chief operating offi cer increasingly common across Bart Carnahan, senior vice investors remain confi dent for Fairmont Raffl es. Europe. Owners of unbranded president of acquisitions and and are continuing to pursue “Because of the lack of hotels, which make up about development for Starwood’s development plans made liquidity, lack of equity, lack 75% of Europe’s inventory, Europe, Africa and Middle prior to the downturn—par- of debt and lack of demand, are feeling more pressure than Grand Hotel Europe, St. Petersburg, ticularly in Western Europe. there’s really not much ever to affi liate from lenders restored 10 historic suites this “Of course, many are playing impetus for new supply at wary of default. year, including the Lidval Suite. the waiting game now,” he this point,” he says. Raffl es As a result, Hilton has says, “but as soon as things Paris is slated to open early more growth opportunities become clearer, we will see next year, while the London today than at any time since investors out of the block. Savoy is in the midst of a the 2006 merger with Hilton It is the same situation with £100 million renovation. International, Fitzgibbon many of the refurbishment Kiev Fairmont should open says. “In any downturn or programs that have been late in 2010. crisis, there is always postponed for next year.” London and Paris are opportunity, and for us that Mandarin Oriental Hotel medium-term targets for has been one of the real Group is making its entry Mövenpick Hotels & Resorts, highlights. Whilst there have into Southern Europe at but land and development been some developments that the end of this year—the prices in those cities have not have slowed down, there are 98-key Mandarin Oriental, come down to a point where others that have really Barcelona, will be housed new construction makes accelerated,” he says.

26 . HOTELS . August 2009 . www.hotelsmag.com

htl0908specialID 26 7/22/2009 2:27:17 PM East division. “It is a major owners of independent hotels tourism organization projects Europe’s traditional gate- luxury hotel brand that is and properties with “weaker some 300 hotels there will be ways, taking advantage of ideal as a conversion proposi- brands” across Europe in foreclosure by the end of reduced development costs tion for owners that treasure looking to convert to Holiday the year. resulting from the downturn. individuality and fl exibility, Inn and, to a lesser extent, According to STR Global, Starwood continues to but that seek to enhance their the upstart Hotel Indigo no Europe market has been see activity in Central and positioning by linking to the brand. Indigo made its hit harder than Moscow, Eastern Europe, in markets well-established Starwood Europe debut in January with which posted a 40% RevPAR like and , engine,” he says. a 64-key property in London, drop in May year-over-year. Carnahan says. The same Starwood remains on with three more in the Nevertheless, Olga Arkhan- goes for IHG’s Kinsell, track to grow its EMEA pipeline for that city. gelskaya, a partner with Ernst who still views Russia as a portfolio by more than 25% IHG is keeping an eye on & Young’s Moscow offi ce, strong play, particularly in in the next fi ve years, and unfi nished residential and believes the recent rate of the upscale segments due to conversion will be a major offi ce projects in Europe industry expansion may, in undersupply; Moscow and component to that, Carnahan that have been stalled by the fact, be sustainable in the CIS. St. Petersburg remain targets says. Meanwhile, Starwood credit crunch as prospects to Telling indicators like for the InterContinental and reports a general slowdown be repurposed as hotels. “It’s occupancy and ADR are in new-build requests in certainly in the considered decreasing, but not substan- Western Europe. “We think set,” Kinsell says. “We’re tially. “Even during the this is to be expected, that it paying attention to deals period of rapid development is temporary and that it opens gone bad for other uses. To a the market experienced an up conversion opportunities, lot of real estate developers, undersupply of hotels, so which are a perfect match for hotels are starting to look currently the hotel sector Starwood and which previ- attractive because they’ve shows the least downturn in ously may not have been on got the notion that infl ation comparison to other real estate our radar,” Carnahan says. is coming back, especially if sectors,” Arkhangelskaya says. Marriott International they are able to buy the asset During the boom times, continues to seek opportunities below replacement cost.” emerging markets benefi ted for its upscale brands in from improving yields, rising major European cities, Emerging Markets Struggle performance and the avail- complemented by its Most new development is ability of debt for new proj- limited-service brands. being mothballed or deferred ects, Coggans says. Those What has changed with the in Europe’s emerging conditions are history. “Until downturn is a new emphasis markets, with the exception banking confi dence in the Hotel Vier Jahreszeiten, on conversion opportunities, of some budget and mid- sector returns, new projects Kempinski München, Munich says Carlton Ervin, Marriott’s scale projects. Lack of equity will be few and far between,” senior vice president for and debt funding, higher Coggans says. “More likely development. loan-to-value ratios, hesitant activity is the redevelopment Crowne Plaza brands. The New management investors and difficulties and upgrading of existing world’s largest Holiday Inn, contracts are off this year defining market values are product, and arguably that is with 1,000 guestrooms, is for IHG, Kinsell says, but conspiring to keep emerging what is needed in any case.” under construction in Moscow. activity on the conversion markets in their proverbial That said, The Rezidor Hilton sees potential in side is way up. He reports cocoons. Markets reliant on Hotel Group remains down- Russia for its upscale brands, heightened interest among inbound visitors, like many right bullish on Europe’s especially its Doubletree in Eastern Europe, are emerging markets. Rezidor, conversion brand, which struggling mightily. which already has signed 20 is opening in Novosibirsk While Panayotis believes contracts and opened later this year. And Shangri- the mature markets of another 20 properties this La Hotels and Resorts has Western Europe are already year, expects more than half signed a deal to manage a beginning to offer limited of its growth over the next 400-key hotel in Moscow opportunities for investment, few years to come from beginning in 2012. he is less optimistic about the Russia, the CIS and the Orient-Express Hotels, rest of the continent. Central Middle East, says Puneet which is in the midst of a and Eastern Europe markets Chhatwal, Rezidor’s senior major renovation of trophy are less active both in terms vice president and chief asset Hotel Cipriani, Venice, of development and perfor- development offi cer. At the is refocusing on the mance, he says. In Bulgaria, same time, Rezidor also is traditional core markets of for example, a national looking to expand in Western Europe after several

www.hotelsmag.com . August 2009 . HOTELS . 27

htl0908specialID 27 7/22/2009 2:54:54 PM SPECIAL REPORT

years exploring emerging anything, we are even more markets. “Opportunities in active than we would other- Eastern Europe, including wise be because we hope that Russia, have dried up in some assets that might be in the short term,” says Filip trouble will eventually trade, Boyen, vice president of and there could be some operations for Orient- management opportunities Kempinski Hybernska Prague opened last fall. Prague and other Eastern Express. “But, as real estate that arise from that.” European cities are struggling to maintain rates during the downturn. prices have not yet hit bot- Many investors con- tom, we might see great tinue to expect a fl ood of next 12 months, and this, earlier this year. The trans- opportunities going forward.” distressed assets to hit the combined with the inability action, the value of which market later this year. Until to refi nance loans, should was undisclosed, is on top of Opportunities Abound then, hotel transactions are drive an increase in disposal Starwood Capital’s previous For the rest of this year and few, especially above €50 activity. We do not believe, acquisition of Golden into 2010, there are deals to million. “Where we have generally, we will see hotels Tulip’s franchise business, its be had as hoteliers struggle seen deals done, these tend coming to market unless the development and representa- to stay afloat. either to be at the trophy end seller is, to some degree, tion businesses, its joint ven- Kempinski Hotels, for of the market by majority acting with compunction.” ture interests, and its brands, instance, is focusing on equity buyers or for the A good example: In one trademarks and intellectual adding inventory in high-bar- limited number of distress of the biggest hotel deals property. Starwood Capital rier-to-entry gateway cities sales we have seen to date,” this year, Starwood Capital plans to create a strategic in Western Europe during the says Derek Gammage, Group agreed in July to alliance between the Golden downturn, says Chief EMEA managing director purchase approximately 240 Tulip brand and its other Development Offi cer Leonard for CBRE Hotels. “It seems of the 260 hotels owned by major Europe hotel holding, Cohen. “The current environ- increasingly likely that -based Golden Groupe du Louvre. ࡗ ment has really not affected banks will look to accelerate Tulip Hospitality, which Direct comments to: [email protected] those plans,” he says. “If their impaired loans over the went into receivership

opportunity lies in the low penetration of Turkey Emerges As Luxury Destination international brands in regional cities, as well as limited brand diversity in the mid- he market generating the most buzz Europe. Covered by 100,000 sq. ft. (9,290 market sector. “Quality hotel supply is still Tlately is Turkey, and with good reason. sq. m) of gold trim and 250,000 sq. ft. incredibly low and not growing at sufficient The country, which famously straddles (23,226 sq. m) of marble, it is designed to levels to meet international and domestic both Europe and Asia, is fast establish- look like a gilded wedding cake. It features demand,” Collini says. ing itself as one of the most luxurious a 5-acre (2-ha) swimming pool and an IHG sees Istanbul as a major global resort locales on either continent. on-site river with gondoliers. gateway; the company has several Turkey is one of the few markets in the International hotel companies are Crowne Plaza and Express by Holiday Inn world that has seen inbound American targeting Turkey’s major cities for projects in the works there. tourism increase this year—up 2.4% in the expansion, namely Istanbul, Ankara, Izmir, Starwood Hotels & Resorts Worldwide first quarter year-over-year. Furthermore, Antalya, Bodrum and Cesme. selected Istanbul for its first European W travelers from the UK are choosing Turkey Hilton Hotels Corp. in particular has Hotels property. The 170-key W Istanbul in greater numbers since the recent slide big plans for Turkey. Hilton, which opened opened last year, as did another premier of the sterling against the euro. Hilton Dalaman Resort & Spa-Sarigerme luxury property, Four Seasons Hotel at the Turkey’s luxury emergence is led by in July, has signed 13 management Bosphorus-Istanbul. the opulent Mardan Palace, which opened contracts for properties slated to open Another major project in the Turkey in June in the Mediterranean resort city of over the next two years. It has nine pipeline is what is slated to be the first of Antalya. Costing US$1.4 billion, the 560- properties already open in the country. the highly anticipated Edition brand. The key resort is the most expensive hotel in The Hilton Garden Inn and Hampton by €100 million, 80-key property from Ian Hilton brands are expected to Schrager and Marriott International is tar- Mardan Palace opened in debut in Turkey over the next two geted for a December opening in Istanbul. June as the most years. Also watch for the 2010 opening of expensive hotel in Europe. Mike Collini, Hilton’s vice pres- Poseidon Underwater Hotel, a 7-story ident of development for North- project from Tanriverdi Holding to be ern Europe, says Turkey’s real submerged in the Bosphorus Strait. ࡗ

htl0908specialID 28 7/22/2009 2:55:13 PM DESIGN

PLAZA ATHÉNÉE, Paris

Decorated by Marie-José Pommereau, co-founder of Architectural Digest in France, this project transformed an old apart- ment into a new part of the hotel. Hotel Director Mrs. Laurence Bloch says the brief was to give the suites a revisited—clas- sical but with modern touches—luxurious and couture atmosphere. “I really wanted a suite in gray and pink colors,” Bloch says. “So I briefed Marie- José Pommereau on this idea, and she used high- quality rich fabrics with accent or cameo colors to magnify this suite. She put the emphasis on the acces- sories by choosing silver features and chandeliers.” Perhaps most intriguing of all, the Eiffel Suite’s view of the Eiffel Tower caused Pommereau to replace the curtains with an oversized frame. The new suite also features a grand piano and gaming table. Suite VIEW Suite designs By Jeff Weinstein, Editor In Chief run the gamut, Suites, by nature, must deliver on an elevated set of guest with exciting new expectations. Trying to interpret and anticipate the wants and creations ranging needs of 21st century suite-goers seemingly has designers considering disparate possibilities, ranging from classic interpretations from elegant to of elegance and timelessness to over-the-top colorful strokes of ultra- extreme. creativity. Nothing seems to lie in the middle these days. This month, HOTELS looks at the latest in suite design that is sometimes retro chic, but more often modern. In every case—from the glamorous Eiffel Suite designed by Marie-Jose Pommereau at the Plaza Athénée in Paris to the uber-hip Extreme Wow Suite at the new W Doha—the designer is trying to compose a space that is both luxurious and grand, and it doesn’t hurt to offer a sweet view. `

www.hotelsmag.com . August 2009 . HOTELS . 29

htl0908designID 29 7/23/2009 12:01:03 AM DESIGN

HOTEL SANTA TERESA, Rio de Janeiro The former colonial ranch located in the heart of the historic district of Rio de Janeiro takes on an ethnic, tropical design by François Delort. Inspiration came from the African indigenous roots of the north and east of Brazil, by the great coffee, sugarcane and cocoa plantations and by the Rio Baroque or Voodoo. Delort created a new look while using materials and styles of Brazilian design and architecture that were abandoned long ago. He gave them a contemporary interpretation by using golden slates, guestroom doors with the seven woods from Amazonia, the Bacaba fi bers and diesel-oil-burnt concrete.

W Doha Leave it to Starwood and W to invent the Extreme Wow Suite in Doha (290 sq. m/3,121 sq. ft.). The room, one of quiet defined extravagance, includes the signature W bed with 400-thread-count linens and goose- down duvet. There are panoramic sea views through the full-length windows, a living room with a pool table and a 46-in. (117-cm) IP LCD TV with a high-end audiovisual system. The spacious bathroom features a separate, unique hexagonal bathtub for soaking with “aquavision” TV. For more relaxation, there is a comfy armchair with poof, or a hanging swing chair in a uniquely designed area adorned with cool touches such as an “aqua-mazing” aquarium filled with exotic fish and an original Moooi standing lamp.

30 . HOTELS . August 2009 . www.hotelsmag.com

htl0908designID 30 7/23/2009 12:01:23 AM DESIGN

FAIRMONT LE MONTREUX PALACE, Switzerland Originally built in 1906, designer Fiona Thompson of Richmond International led a hotel renovation (below) that contrasts traditional and contemporary. Color palettes are light and airy set against a series of colorful photographic prints throughout the rooms, representing the refl ective qualities of water. Classical architectural details have been restored, and an emphasis has been placed on both space and light afforded by uninterrupted views of Lake Geneva. In the three personalized Panorama Suites (Quincy Jones, Freddie Mercury and Claude Nobs), the decoration has been adapted to their respective personalities.

LA MAMOUNIA, Marrakech Designer Jacques Garcia’s tranquil haven in the heart of the imperial city (above) has been recreated by accompanying the luxurious mood of the Oriental palaces with powerful Moorish architecture. Strong use of light and color, combined with beautiful and theatrical perspectives, adds a level of modernity, while marble columns, fi ne materials, vivid fabrics, soft furnishings and colorful wood add the fi nal touches. “Our desire is to create an ethereal aura for our guests: to experience sensory delights in a luxurious setting where emotion and enchantment go hand in hand,” General Manager Didier Picquot says.

THE RITZ-CARLTON CHICAGO, A FOUR SEASONS HOTEL Brayton Hughes Design Studios blended contemporary with traditional large graphic patterns on wall coverings and carpets. Lines are clean and designed to showcase the stun- ning views captured from guestrooms. “We installed contemporary MechoShades, rather than heavy drapery, to frame the panoramic views and celebrate the natural light that envelopes each suite,” says Managing Director Patrick Ghielmetti. “Even when pulled down over the windows, the shades let through a soft fi lter of light.” In addition, artwork offers a mix of abstracted Chicago architectural photos taken by celebrated Chicago photog- raphers, and every room is outfi tted with compact fl uorescent lighting, refl ective of the hotel’s green certifi cation. L Direct comments to: [email protected]

www.hotelsmag.com . Month 2009 . HOTELS . 31

htl0908designID 31 7/23/2009 12:01:45 AM www.villeroy-boch.com/hotel Villeroy & Boch Salutes The 10 Great Hotel Restaurant Award Winners 2009

THE LOGGIA RESTAURANT BLUE DUCK TAVERN Villa San Michele, Florence, Italy Park Hyatt, Washington, D.C., USA

RIVE GAUCHE LUNG KING HEEN Bar au Lac Hotel, Zurich, Switzerland Four Seasons Hotel, Hong Kong, China

FAVENTIA MATHIAS DAHLGREN Four Seasons Resort at Terre Blanche, Grand Hôtel, Stockholm, Provence, France REFLETS PAR PIERRE GAGNAIRE HÉLÈNE DARROZE InterContinental, Dubai Festival City, UAE The Connaught, London, LA BOURGOGNE FEARING‘S Alvear Palace, Buenos Aires, Argentina The Ritz-Carlton, Dallas, USA

Villeroy & Boch S.à.r.l. Hotel & Restaurant Tel.: +(352) 46 82 11 Fax: +(352) 46 90 22 E-mail: [email protected] HOTEL & RESTAURANT

htl0908_FullAds.indd B32 7/20/2009 1:45:01 PM FOOD & BEVERAGE

Great Hotel RESTAURANTS Lung King Heen dried chili and shallots Beautiful rooms, unparalleled Four Seasons Hotel Hong Kong Standout features: Décor incor- views, the freshest ingredients Meals served: Open seven days porates an Italian silver leaf ceil- a week for breakfast, lunch and ing and silver and glass features and impeccable service define dinner to replicate the glitter of the the best hotel restaurants Seats: 128; private dining for 14 dramatic skyline of Hong Kong; Average check: US$100 central design feature is a cus- across the globe. Chef/culinary team: Executive tom, hand-embroidered 7-foot Chef Chan Yan Tak and Lung (2.1-m) silk-and-glass screen by By Derek Gale, Senior Editor King Heen Chef Ma Kwai Ming a Hong Kong-based artist Menu: Authentic, traditional What makes it great: Lung King ach year, 10 great hotel Cantonese cuisine updated with Heen incorporates the freshest of a contemporary approach and local and seasonal produce into restaurants are selected by a local and seasonal ingredients its traditional Cantonese foods E distinguished panel of judges for a fresh and light twist on Other recognition: Recognized made up of well-traveled hospitality Chinese classics; emphasis on for the “Top Food in Hong Kong” dim sum and seafood; nine- in the 2008 Zagat guide; only res- professionals from all over the world. course chef’s menu available taurant in Hong Kong to receive Winners receive a porcelain brule parfum Sample menu items: Braised 3-star award in inaugural edition goose liver in abalone sauce and of the Michelin Guide to Hong from HOTELS magazine and sponsor fi sh maw; wok-fried prawns with Kong/Macau 2009 Villeroy & Boch. ࡗ

www.hotelsmag.com . August 2009 . HOTELS . 33

htl0908fnbID 33 7/22/2009 2:24:09 PM FOOD & BEVERAGE

Blue Duck Tavern black olive and licorice from Park Hyatt Washington D.C. Four Story Hill, Pennsylvania Meals served: Lunch and Standout features: Open dinner daily, weekend brunch kitchen and pastry pantry; Seats: 106 inside, 40 outside handmade Windsor benches, (seasonal), 10 for semi-private one measuring 29 ft. (9 m) and dining and 16 at the chef’s table incorporating more than 200 Average check: Unknown hand-tooled spindles Chef/culinary team: Executive What makes it great: Menu Chef Brian McBride, Chef de notes farm where every dish Cuisine Michael Santoro is raised before its journey to Menu: Showcases the best of the the table season and region through sim- Other recognition: Named one ple, traditional cooking methods of the “Best 95 New Restaurants Sample menu items: Roasted in the World” by Condé Nast tavern steak with cherry mus- Traveler in 2007 and one of the tard marmalade from Snake “Most Outstanding Restaurants River Farms, Idaho; Muscovy in 40 Cities Around the World” duck breast with braised leg, by Food & Wine in the same year

Fearing’s and pan-roasted BBQ-spiced The Ritz-Carlton, Dallas fi let and chicken-fried Maine Meals served: Breakfast, lobster lunch, dinner and Sunday Standout features: High ceil- brunch ings, detailed millwork, Jeru- Seats: 379: Dean’s Kitchen salem limestone, giant live oak (64), Gallery (52), Sendero (54) trees with outdoor fi replace, and Ocaso (50), plus private extensive waterworks and dining spaces and bars 6,000 bottles of boutique and Average check: Unknown rare-vintage wines in the wine Chef/culinary team: Chef/ cellar Partner Dean Fearing, Chef de What makes it great: “Last Cuisine Eric Dreyer meal-worthy” cuisine; seven Menu: Elevated American indoor/outdoor dining settings, cuisine—“Bold Flavors, No including Rattlesnake Bar Borders,” and a focus on (serving premium tequilas), Texas’ local ingredients Live Oak Bar (with outdoor Wine Cellar (private dining), Year” by Esquire magazine Sample menu items: Tortilla fi replace), The Gallery (formal), Dean’s Kitchen (dining room in 2007; Named No. 1 in hotel soup; barbecued shrimp taco; The Sendero (glass pavilion built around kitchen) dining by Zagat’s 2009 U.S. maple-black peppercorn- with removable walls), Ocaso Other recognition: Named Hotels, Resorts and Spas soaked buffalo tenderloin; patio (walled-in garden) the America’s “Restaurant of the Survey

The Loggia mozzarella, fresh tomato Villa San Michele, Florence and basil sauce; Tyrrhenian Meals served: Lunch and fresh catch of the day in dinner salt crust, perfumed with Seats: 80 wild fennel Average check: Unknown Standout features: The Chef/culinary team: views over Florence Chef Attilio di Fabrizio What makes it great: “A Menu: Typical Tuscan fabulous space with fabulous cuisine of the region views that preceded the Sample menu items: Potato restaurant,” says Michael and spinach gnocchi dump- Whiteman, a New York- lings served with buffalo based restaurant consultant

34 . HOTELS . August 2009 . www.hotelsmag.com

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htl0908_FullAds.indd 35 7/20/2009 1:45:09 PM FOOD & BEVERAGE

Hélène Darroze The Connaught, London Meals served: Lunch and dinner Monday to Friday Seats: 62 Average check: £115 Chef/culinary team: Hélène Darroze Menu: Regularly changing daily set lunch, seven-course tasting and à la carte lunch and dinner menus refl ect Darroze’s signature style of cuisine— a combination of traditional produce from her native Landes (in Southwest parmesan foam for the fi nest, simplest ingredients— France), coupled with some of the fi nest Standout features: Guests are greeted particularly produce; the Armagnac ingredients from the British Isles on arrival by large presentation cubes trolley, a signature feature from Sample menu items: Signature dishes displaying Darroze’s freshly made Darroze’s restaurant in Paris, with more such as Gillardeau oyster tartare with breads, cheese selected by master than 44 vintages from 1904 to 1994 caviar d’Aquitaine jelly or black and fromager Bernard Anthony, pots of wild Other recognition: Hélène Darroze has creamy Acquarello rice with squid, herbs and reels of freshly churned butter earned two Michelin stars at her Paris chorizo, confi t tomatoes and a Reggiano What makes it great: Darroze’s passion restaurant

Restaurant Mathias Dahlgren InterContinental Stockholm Meals served: The food bar (Matbaren) is open for lunch and dinner; the dining room (Mat- salen) is open for dinner only Seats: 50 in the food bar; 38 in the dining room Average check: SEK 1,000 (US$129) in the food bar; SEK 2,800 (US$363) in the dining room Chef/culinary team: Mathias Dahlgren Menu: Specializes in natural cuisine, based on fresh produce and natural taste, featuring local Swedish ingredients as well as global ingredients and influences; tasting menus available in both food bar and dining room Sample menu items: Tartar of beef & oyster; baked wild chocolate Standout features: Warm, intimate dining room Faventia Sample menu items: Roasted designed with a mix of classic Swedish and con- Four Seasons Terre Blanche, turbot fi llet glazed with golden jus, temporary international infl uences, featuring Provence, France capers and lemon; roasted veal fi l- original chairs rescued from the Grand Hotel Meals served: Open April to October let served with girolle mushrooms What makes it for breakfast daily and dinner Tues- and zucchini with fresh almonds great: Long sit- day through Saturday Standout features: Hilltop van- tings with time to Seats: 60 inside, 60 outside tage point with sweeping views savor cuisine, wine Average check: €165 over nearby villages of Callian and company are (including taxes) per person and Montauroux; modern art encouraged Chef/culinary team: Executive from French artists adorns local Other recogni- Chef Philippe Jourdin leads an stonework walls, balanced by dark tion: Named on eight-person culinary team wooden fl oor and high ceiling the 2009 list of San Menu: Contemporary Mediterra- What makes it great: Chef allows Pellegrino’s World’s nean cuisine with Provençal infl u- ingredients to speak for them- 100 Best Restau- ences and a focus on fresh, local selves; elegant yet unintrusive rants; Dining room ingredients; two tasting menus service and food bar both – Saveur Du Terroir and Balade Other recognition: Awarded two received Michelin Provencale stars this year by Michelin stars

36 . HOTELS . August 2009 . www.hotelsmag.com

htl0908fnbID 36 7/22/2009 2:24:57 PM Refl ets par Pierre for up to 10 guests duck aiguillette with sour cherries and Gagnaire Average check: AED750 (US$204) green cabbage fondue served with InterContinental Dubai Festival City Chef/culinary team: Head Chef Olivier duck confi t-stuffed red pepper and Meals served: Lunch and dinner Biles, Assistant Outlet Chef Anthony Iberico dressing; butter-poached John Seats: 50, plus a private dining room Garlando, Pastry Chef Sébastien Dory with espelette pepper, cockles, Vauxion, Head and virgin sauce, served with grilled Sommelier Julien shiitake mushrooms, foie gras puree Coron and veloute blanc, plus spinach tart Menu: A seasonal with niora chilies and abalone refl ection of the Standout features: Rich color and best ingredients sparkle of interior available in the What makes it great: Service is French markets, discreet and personable, with little with dishes surprises to delight guests; feedback is changing daily; taken very seriously three-course set Other recognition: The only Middle lunch menu East restaurant on the 2009 list of San Sample menu Pellegrino’s World’s 100 Best items: Roasted Restaurants

La Bourgogne for both services, with items Alvear Palace, Buenos Aires changing regularly Meals served: Lunch (Monday Sample menu items: Chateau- through Friday) and dinner briand béarnaise; lamb with (Monday through Saturday) parsley and garlic sauce Seats: 70 Standout features: Private Average check: US$70 dining in wine cellar for Chef/culinary team: Executive up to 40 Chef Jean Paul Bondoux plus a What makes it great: Table- team of 15 cooks side service showcases a range Menu: Traditional French of cutting, carving and fl ambé incorporating Argentine prod- of meat, poultry and fi sh ucts; featuring an executive Other recognition: The only lunch menu, an à la carte din- Relais & Gourmand establish- ner menu and tasting menus ment in Argentina

Rive Gauche What makes it great: The idea that an Selection Committee: Hotel Baur au Lac, Zurich exquisite culinary experience comes from Manos Angelakis, managing Meals served: Lunch and dinner passion not protocol; creative names for editor, LuxuryWeb, Hackensack, Monday through Saturday menu items New Jersey; Elizabeth Blau, Seats: 60 restaurant consultant, Las Average check: CHF122 (US$114) Vegas; Fred Ferreti, food writer/ Chef/culinary team: Chef restaurant consultant, Montclair, Olivier Rais New Jersey; Kurt Fischer, Menu: A modern Mediterra- president, International Food & nean-inspired grill with seasonal Beverage Forum, Mendocino, ingredients and international California; Mary Gostelow, edi- infl uences such as exotic spices tor in chief, WOWtravel, London; Sample menu items: Grilled steak Eileen Yin-Fei Lo, cookbook of tuna with herbal marinade; author/teacher/consultant, monkfi sh wrapped in Pata Negra Montclair, New Jersey; Ernesto with green asparagus; “gentle- Marino, founder and president, men’s” and “ladies’” cuts for BSH International, São Paulo; tenderloins David McMillan, president, Standout features: New terrace; Axis Hospitality International, martinis at Rive Gauche Bar Montreal

www.hotelsmag.com . August 2009 . HOTELS . 37

htl0908fnbID 37 7/22/2009 2:25:25 PM TECHNOLOGY

Popular consumer devices could put an end to costly hand-held POS terminals. The Future Of Mobile POS: APPLE’S iPod/iPhone?

By Derek Gale, Senior Editor

hile more and more people around the world continue says. “Looking at an iPod or to purchase Apple’s iPod Touch and iPhone products a permanent terminal, there is no difference. Virtually all (some 40 million of these devices are in use worldwide, other hand-helds have never according to Julie Ask, vice president and principal had this capability.” W Thanks to the Apple analyst at Cambridge, Massachusetts-based Forrester Research), consum- devices’ multi-touch inter- ers aren’t the only ones interested in what these mobile devices can do. face, users can zoom in on Scottsdale, Arizona-based voids and discounts, and also any area on the 3.5-inch (9- Hospitality Solutions Inter- works well as a minibar cm) screen and then touch national (HSI), a division of solution in properties with a selection, and any screen Micros Inc., is offering its wireless networks throughout. may be viewed in portrait or Profit Series Mobile POS The Phoenician, a Star- landscape orientation. “[It is] solution for use with Apple’s wood Luxury Collection very easy to manipulate and iPod Touch/iPhone, stressing property in Scottsdale, has maneuver,” Gregory notes. the affordability and light- been using the HSI system And because of server weight, low profile design with iPod Touch devices for and guest familiarity with of these touch-screen hand- poolside F&B operations for the devices and the fact that held devices. a few months. they expedite foodservice in According to HSI, the “It is phenomenal technol- the pool area, “the iPods pro- iPod Touch can be used with ogy, and the capabilities are duce great service scores and its mobile POS solution for endless,” says Mac Gregory, stronger revenues,” he adds. poolside or tableside ordering, director of food and beverage. The only challenges with manager functions such as “The cost is even low, at an the technology came around average iPod running around wireless connections, guest US$125 (a corporate account/ usage of Internet and secu- pilot program price).” rity with dedicated lines, HSI’s software is simply Gregory notes. But overall, downloaded onto the devices, he says, “Nothing compares “and the screens on the iPods to the iPod process. I person- are identical to the POS, ally implemented 15 or so which is the big breakthrough handheld POS operations and user advantage,” Gregory at large resorts and hotels,

FAST FACTS: Marriott has slowed the rollout of hand-held POS terminals in its hotel lobbies because of the economy. (Marriott International)

38 . HOTELS . August 2009 . www.hotelsmag.com

htl0908techID 38 7/22/2009 11:15:44 PM MARRIOTT, STARWOOD TO

and I have not implemented ADD TELECONFERENCE TECHNOLOGY anything remotely close to as tarwood Hotels & Resorts Worldwide and Marriott International made separate, almost good. The iPod Touch POS identical announcements recently, each rolling out video teleconferencing systems at solution is one of the best S practices I have seen in two select hotels worldwide. Both will leverage Cisco’s TelePresence technology, although Star- decades in the industry.” wood is hiring Tata Communications to do the installs while Marriott is using AT&T. Gregory says the system Starwood’s Telepresence Suites—videoconferencing boardrooms involving high-definition would work well for any video screens and high-end audio technology—are slated to open in 10 hotels by the end Starwood resort property or of the year, including Sheraton New York Hotel & Towers, Sheraton on the Park in Sydney, large hotel operation, and notes that he has now imple- Sheraton Centre Toronto Hotel, The Westin Los Angeles Airport and W Chicago-City Center. mented the iPod Touch Starwood also plans to expand the offering to business markets including Brussels, Paris, devices for minibar use. Hong Kong, Singapore and Tokyo. “Usually to charge for Marriott, meanwhile, is placing TelePresence into 25 hotels, with the first systems going minibar, you would have online sometime in the fall. New York, San Francisco, Hong Kong, Shanghai, Frankfurt, Lon- to fill out a log and then go don and Washington, D.C., are said to be among the cities Marriott is targeting for install. The find a computer and ring it all in and transfer it to the Marriott, J.W. Marriott and Renaissance brands will get the bulk of the installs. L folio so the guest can be charged. [That involves] lots of wasted time and may not Beverage Inventory System be accurate,” he says. “With Offers RAPID ROI For Bars the iPod, you can charge the guest folio right there while The F&B department at Inter- tional patterns monitored by the us by going into one of our checking the minibar stock.” Continental Miami has seen system. smaller-property bar operations So far, feedback on the serious savings after installing “We saw a drop in pouring and partnering with the local minibar application has been Capton’s Beverage Tracker averages of almost 37% in the management team to prove the positive, Gregory says. “The solution in late 2008. first 60 days, which we know solution,” says Donald Falgoust, program is a huge cost The system uses RFID- will correlate to a significant vice president of food and savings and revenue driver, enabled liquor pour spouts to savings in annualized liquor beverage for FelCor. “We fully as we can now capture in real provide a clear picture of how inventory costs,” says Spiro tested the Beverage Tracker time and charge before the each drink is prepared, how the Frangos, director of food and solution and found it produces guest even checks out.” guest is served and how the beverage for InterContinental compelling, measurable ROI Gregory says his next transaction is handled in the Miami. results. In the future, we will step will be implementation point-of-sale system. FelCor Lodging Trust also evaluate installing Capton in of iPods at the resort’s golf Variance events are high- recently announced plans to our new properties, and we will course and clubhouse. L lighted for follow up, and ROI install Capton’s Beverage Track- factor Capton into our long-

Direct comments to: derek. reviews ensure that manage- er solution in its hotels. range capital plans for our exist- [email protected] ment understands the opera- “Capton made it easy for ing full-service properties.” L VENDORS McLaren International provides Jazz Call Accounting and DuVoice Voice Mail to the new Hilton Garden Inn Riyadh TECH (This is not a complete list of Olaya… IDeaS Revenue Optimization announces point-of-sale system providers.) BRIEFS integration of IDeaS V5i revenue management solution with Bril- liant Hotel Software’s PM PRO front desk solution… Roomlinx Aldelo Systems aldelo.com Brilliant Hotel Software Inc. is named winner of the International Technium Challenge, a global business plan- myhotelsoftware.com ning competition... EZYield.com launches a custom-developed HSI web.hsi-solutions.com integration platform for SoftBrands’ global property management systems… The Hard MICROS micros.com Rock Hotel & Casino Las Vegas selects The Rainmaker Group’s revolution revenue Panasonic panasonic.com/pos management product suite… Superior Group’s Regal Palms Resort chooses IQware as ParTech Inc. partech.com its technology partner for property management… After a pilot, Gaylord Opryland will Profitek profitek.com proceed with a complete rollout of MTech’s REX Room Expeditor… Intelity installs its SoftTouch softtouchpos.com ICE and ICE Control System, ICS, at the Hacienda Tres Ríos resort. Squirrel Systems squirrelsystems.com Wavesoft wavesoft.com

www.hotelsmag.com . August 2009 . HOTELS . 39

htl0908techID 39 7/22/2009 11:15:46 PM suppVENDOR NEWS lyline Meyda Lighting Introduces Milan Hosts Coca-Cola Pendants Floating Chairs Installation YORKVILLE, NEW YORK Meyda Lighting unveils Coca-Cola- MILAN The know-how of the Italian Chair District was presented at licensed Bottle Mini Pendants, which feature recycled Salone Internazionale del Mobile in Milan via floating stage at the Coca-Cola glass bottles and the ever-popular Coca-Cola- Naviglio Grande Canal. A 40-m (131-ft.) walkway hosted an instal- licensed design. Meyda Lighting is a designer and lation of seating models representing the Friulian seating sector, a manufacturer of custom and decorative lighting. network of small and large companies displaying a combination of The Coca-Cola Bottle Mini Pendant integrates nostalgic craftsmanship, design research and technological innovation, design and craftsmanship supported by international designers. with authentic, recycled Some models were designed by 20th century designers like Coca-Cola bottles. The Magistretti and Zanuso, plus more modern and celebrated designs pendants are handcrafted from Jasper Morrison, Konstantin Grcic, Enrico Franzolini, Oscar of classic green tinted glass Tusquet and Patricia Urquiola. featuring the authentic Floating Chairs was conceived by Luca Fois and Design colors and contours of the Partners. The installation was the work of designer Fabio di original Coca-Cola bottle. Bartolomei. His symbolic creation mapped out the genetic code of The hardware features a the seating sector, revealing its expertise, experience, creativity, canopy that replicates a passion and dynamism. Di Bartolomei placed numerous wooden Coca-Cola red bottle cap. frames of well-known seating models from the District alongside The Coca-Cola Bottle equally striking models made of leather, plastic and metal. Colored Mini Pendant is 7.5 in. (19 and computerized LED lighting completed the installation, providing cm) tall and 2.5 in. (6.4 cm) beautiful and varied effects. A formula that spotlighted the wide wide and can be installed spectrum of District-made products and emphasized that quality, in 15 to 62 in. (15 to 157 cm) all the varieties of form, finish and design, is the common off the ceiling. The pendant denominator of the Friulian chair and recognized all over the world. uses T6.5 4o-watt lamping. Red Roof Partners With American Hotel Register Sheila Rietscher is named head of marketing for porcelain manufacturer COLUMBUS, OHIO Red Roof is entering into a long-term Kahla/Thüringen Porzellan GmbH, partnership with American Hotel Register. responsible for brand communication Under terms of the agreement, American Hotel Register will of Kahla’s hotel sales division. She be an integrated supplier for everything Red Roof orders, succeeds Jutta Burkhart… Stephan from housekeeping supplies and linens to beds and air Wendler is named managing director conditioners. It is Red Roof’s goal to have anything a for Eloma… Sealy Global property would order come through American’s Web site. Hospitality names Linda “Through this new partnership, American Hotel Register Bordner north regional sales Wendler will make significant contributions to the success of Red manager, responsible for the Roof’s procurement program,” says John VanDenBerge, growth of business in Canada and the northern tier senior vice president of design and construction for Red of the United States. She was previously national Roof. “We recognize American Hotel Register as a leader in accounts manager for MTS Seating… American the industry and look forward to working with them.” Hotel Furnishings has appointed Daniel Marone to regional sales manager for the state of Florida... Kettal To Outfi t Punta Cana Iberostar Leo A Daly, an architecture, planning, engineering, interior design and program management firm, PUNTA CANA, Kettal has been selected to names Mark R. Griffith vice president and furnish Iberostar’s Grand Punta Cana, the Spanish chain’s first managing principal of its Los Angeles office. Grand Collection hotel in the Dominican Republic. Griffith previously served as managing principal The Grand Collection, a new category of Iberostar hotels, of the firm’s Las Vegas office... Sabre Hospitality offers clients a luxurious holiday experience in elegant and Solutions names Felix Laboy president and relaxed surroundings. This new line of adults-only hotels general manager, while Stephen Fitzgerald is aims to provide an exclusive and unique product for the most named chief operating officer… iBahn names Matt exacting clients. Mitchell vice president of global accounts, based

The Kettal models selected for this project include Kettal THE ON MOVE in Hong Kong. Kore and Kettal Nova.

40 . HOTELS . August 2009 . www.hotelsmag.com

htl0908supplyID 40 7/22/2009 11:19:10 PM productsCOFFEE/TEA; KITCHEN PRODUCTS Edited by Mary Lenart, products editor The Perfect Welcome in any Guest Room

Blanco The high-performance, compact table-top units of the Blanco cook front cooking system ensure a true cooking experience every day. The mobile fume extraction module features a multi- stage filter system, which reliably removes grease, moisture and annoying odors from the cooking fumes, completely independently of stationary fume hoods. Blanco CS GmbH + Co KG, Oberderdingen, Germany Internet: www.blanco.de Email: [email protected]

Alessi The electric version of the “coffee.it” coffee maker has a timer in order to make a good cup of hot coffee at a preset time. A distinctive feature is the unit’s cylindrical design. Alessi S.p.A., Crusinallo di Omegna, Italy Internet: www.alessi.com Email: [email protected]

Villeroy & Boch Subtly woven, elegant lines that draw attention to the plate’s contents are a significant feature of the Sedona tableware line. It is an extremely contemporary Customers in over 100 Countries Worldwide yet classical interpreta- tion for the table. The World’s Leading Supplier Villeroy & Boch, Luxemburg Internet: www.villeroy-boch.com Email: [email protected] of Specialist Products for the International Hotelier Rist The new contact grill features

grooved plates for fast-food and Welcome Trays s Haircare s Ironing Centres s Kettles healthy cooking. Infrared preserves Coathangers s Bedroom Safes s Radio Alarm Clocks the natural values of the grilled Guest Mirrors s Retractable Clothes Line s Bins s Luggage Racks meat. The new lever system has a Irons s Bath / Shower Mat s Shower Curtains Tumblers s Hygiene Bag Holder s Tissue Box Holder solid handle for easy handling. The cooking area measures 330 x 280 mm (13 x 11 in.). Theodor R. Rist GmbH, Wien, ).385 Internet: www.rist.at Email: [email protected] [email protected]

www.northmace.com $

htl0908productsID.indd 41 7/22/2009 11:51:49 AM PRODUCTS

Rational The Self-Cooking Eloma Modular Solutions Center automatically detects the combi steamers and bake-off current level of soiling and gen- ovens can be combined as eral care status of the unit, and desired, whether the station then determines the optimum consists of 2 units of the cleaning process. The intelligent same type or one combi cleaning keeps the SelfCooking steamer and one bake-off Center, with CareControl clean, oven. A condensation hood shiny and hygienic. Rational AG, system makes the unit per- Landsberg, Germany fect for shop and front areas. Internet: www.rational-ag.com Eloma, Maisach, Germany Email: [email protected] Internet: www.eloma.com Email: [email protected]

Ambach Series GNKG is a range of gas kettles with built-in steam generators. Two round shaped kettles (100- and 150-lt capacity) and 3 rectangular ones are now part of the System 900 heavy duty range. This new technology increases efficiency up to 90% and reduces heat- up time. The electronic control is easy to RAK The Classic Gourmet collection will enhance use and can be provided with a RS485 breakfast set-ups. Stylishly simple, it adds to modern interface for HACCP control. gastronomy presentation—especially coffee and tea AMBACH ALI S.p.A, Caldaro, Italy services. RAK Porcelain Europe SA, Munzbach, Luxemburg Internet: www.ambach.com Email: [email protected] Internet: www.rakporcelain.eu Email: [email protected]

Egro With the iSteam fully automatic steam wand Egro Coffee Systems now offers an interesting option for companies with a low requirement for coffee/milk drinks. Just set the desired froth quality and temperature once and the iSteam steam wand will make cold milk frothy or heat the milk up at the touch of a button. The procedure is finished once a perfect result has been achieved. It is just as easy to clean the steam wand as it is to use it. Egro Coffee Systems AG, Niederrohrdorf, Switzerland Internet: www.egrocoffee.com Email: [email protected]

Bauscher Pleasure is a new collection for the table. Not only does Pleasure offer shapes such as squares and triangles, they are stretched and varied creatively to bring a completely different feel to the tabletop. Bauscher, Weiden, Germany Internet: www.bauscher.de Email: [email protected] Zwilling The Twin Choice frying pan is available in four sizes, both coated and uncoated. The 3-ply Sigma Clad material Walkuere The 699 070 coffee machine with its strong aluminum core distributes is made from porcelain. It works without heat evenly and quickly along the whole filter paper or metal sieve, allowing the surface, resulting in shorter heat-up authentic aroma of the coffee to come times. The pans have ergonomic stainless through. The glazed Karlsbad double steel handles and are dishwasher safe. filter also may be cleaned easily. Zwilling J.A. Henckels AG, Solingen, Germany Erste Bayreuther Porzellanfabrik Walkuere, Internet: www.zwilling.com Bayreuth, Germany Email: [email protected] Internet: www.walkuere.de Email: [email protected]

42 . HOTELS . August 2009 . www.hotelsmag.com

htl0908productsID 42 7/23/2009 12:12:48 AM PRODUCTS

Northmace & Hendon The Salvis The Pressure Steamer Regal Welcome Tray is offered Vitality Pro has been upgraded in either bright chrome or to include an additional integrated brushed stainless steel for heat exchanger to increase the kettle and comes with a performance and save energy. 5-year guarantee. The tray has The steam generator has been a melamine base, for excellent enlarged and a new boiler resistance against heat, stains system reduces water usage and scratches. There is a boil-dry safety feature. A lift-off tray and readies the unit faster. prevents spillage and protects furniture. Salvis AG, Oftringen, Switzerland Northmace & Hendon Ltd., London Internet: www.salvis.ch Internet: www.northmace.com Email: [email protected] Email: [email protected]

Bravilor Bonamat Advant, a thermos Convotherm The OES 6.10 mini container, features stainless steel housing unites the attributes of and is equipped with a double walled smallest space and great- stainless steel vacuum inner container est capacity. Due to the that optimizes beverage temperature and ACS (Advanced Closed quality for a longer period of time. Advanta System) by Convotherm can be placed underneath various filtering there won’t be any machines so coffee can be brewed directly flavor transfer of into the unit, thanks to its brew-through lid. different foods during the Because of its ergonomic shape the cooking process. The OES coffee dispenser is easy to use and can be 6.10 mini with its dimensions of 515 x 777 x 627 mm (20 x 31 x 25 cleaned efficiently. in.) is the perfect solution for small kitchens. Bravilor Bonamat B.V., Heerhugowaard, The Netherlands Convotherm, Eglfing, Germany Internet: www.bravilor.com Email: [email protected] Internet: www.convotherm.de Email: [email protected]

ITV Icemakers A patented Hepp The Aura, Profile and Flexible Spray Nozzle in the Royal Hepp knife ranges are icemaker reduces the mineral S-shaped providing not only build up and increases a visual attraction but a tactile reliability, while a strong experience for the user. The hinged door increases the knives are virtually molded solidity of the unit. In addition, into the hand. The models, ITV implemented the STIF made of Cromargan 18/10 and SILENT RAIN. stainless steel are available in ITV Icemakers, Riba-Roja the following finishes: mirror (Valencia), Spain polished, with sandblasted Internet: www.itv.es surface or silver-plated. Email: [email protected] Hepp, Birkenfeld, Germany Santos The Lever Juicer 70 Internet: www.hepp.de “Evolution” was designed to Email: [email protected] meet market expectations for fresh fruit juices pressed “on Irinox The CP Multi holding demand”. The juicer offers cabinet provides a range of greater juice extraction speed temperatures to preserve a and has a cone, which spins variety of products. The ven- the pulp by centrifugation and tilation control system, offers a clutch/brake system, which delicate ventilation and uni- provides an automatic start as form temperature in the cabi- soon as fruit is supplied. The net, without sudden changes unit may be cleaned quickly along with a humidity control and easily. system that has six settings. Santos, Vaulx-en-Velin (Lyon), France Irinox SpA, Corbanese, Italy Internet: www.santos.fr Internet: www.irinox.com Email: [email protected] Email: [email protected]

www.hotelsmag.com . August 2009 . HOTELS . 43

htl0908productsID 43 7/23/2009 12:13:21 AM Advertisers Index AUGUST 2009

Alto-Shaam Inc. Keurig Inc Post Integrations Inc HOTELS www.alto-shaam.com www.keurig.com/hotel www.postint.com Pages 14-15 Page 17(A) Page 19(A) sales staff EXPO cts LG Electronics RAK Porcelaine LLC www.host.fieramilanoexpocts.it www.Lgcommercial.com www.rakporcelain.eu / UNITED STATES/CANADA Page 23(I) Page 6(A) www.rakporcelain.com Dan Hogan, Publisher, Front Of The House The Lodging Conference Page 6(I) phone: 1.630.288.8270; www.frontofthehouse.com / www.lodgingconference.com Richfield Home Products Co [email protected] www.roomthreesixty.com Page 35 www.yeslite.com Vida Wojewski, Page 9 Ming Fai International Page 10(I) Asst. to the Publisher, Hoshizaki America Inc www.mingfaigroup.com Saflok phone: 1.630.288.8271; www.hoshizaki.com BC www.saflok.com [email protected] Page 10(A) Northmace & Hendon Limited IFC Brian Schilling, Sales Manager, Interval International www.northmace.com Villeroy & Boch S A R L phone: 1.630.288.8280; www.vacationownershipinvest- Page 41(I) www.villeroy-boch.com/hotel [email protected] ment.com Pacific Direct Ltd Page 32 David Wood, Regional Manager, Page 8 www.pacificdirect.co.uk phone: 1.630.288.8267; Joy Group Page 4 [email protected] www.joyhotels.com Amy Vaxman, Regional Manager, Page 19(I) phone: 1.609.714.2038; An (A) after the page number indicates advertisements that appear only in the Americas editions; [email protected] an (I) indicates advertisements that appear in international editions. Kris Duvall, Regional Manager, phone: 1.630.288.8470; [email protected] Erin English, Reed Business Information, A Division of Reed Elsevier Inc. ▫ Specialized Business Magazines for Inside/Classified Ad Sales, Building & Construction ▫ Computer and Communication ▫ Electronics ▫ Entertainment ▫ Hos- phone: 1.781.734.8316; pitality ▫ Furniture Manufacturing/Retail Furnishings ▫ Manufacturing ▫ Medical/Scientific and [email protected] ▫ ▫ Processing Publishing and Printing and Packaging. SCANDINAVIA/UK HOTELS (ISSN 1047-2975) Vol. 43, No. 8, (GST #123397457) is published monthly by Reed Stephen Waddell, Manager, Business Information, 8878 S. Barrons Blvd., Highlands Ranch, CO 80129-2345. Reed Business Brook House, 335 Brook Street, Belvedere, Kent, DA17 6NH England. Information, a division of Reed Elsevier Inc., is located at 360 Park Ave., South, New York, NY Phone: +44 (0) 1322 437091; 10010. Tad Smith, CEO. HOTELS © 2009 by Reed Elsevier Inc. All rights reserved. HOTELS® is a fax: +44 (0) 1322 409132; e-mail: [email protected] registered trademark of Reed Elsevier Properties Inc. used under license. Reed Elsevier Properties Inc., 1105 N. Market St., Suite 501, Wilmington, DE 19801. Circulation records are maintained at CENTRAL/SOUTHERN EUROPE Reed Business Information, 8878 S. Barrons Blvd., Highlands Ranch, CO 80129-2345. Telephone: Brigitte de Donnea, Manager, Hainbuchenweg 15, D-40880 1.303.470.4445. Periodicals postage paid at Littleton, CO 80126 and additional mailing offices. Ratingen, Germany. Postmaster: send address changes to Hotels, P.O. Box 7500, Highlands Ranch, CO 80163- Phone: 49 (2102) 47 46 64; 7500. Please address all subscription mail to HOTELS, 8878 S. Barrons Blvd., Highlands Ranch, fax: 49 (2102) 47 18 38; e-mail: [email protected] CO 80129-2345. 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ers the major trends and issues in hotel management, marketing, sales and operations. Editorial Reed Business Information, emphasis is on world events, new places for hotel development, profiles of growing hotel chains, a Division of Reed Elsevier Inc. hotel design, food & beverage operations, technology and new products. Complete details regard- Chief Executive Officer: Tad Smith Executive Vice President: John Poulin ing circulation, advertising rates, space and sizes are available to prospective advertisers from the Vice President/Foodservice & sales offices listed on this page. Advertising can be placed worldwide or in selected demographic Hospitality Group: Steven Rourke editions. HOTELS is not responsible for the return of unsolicited manuscripts.

44 . HOTELS . August 2009 . www.hotelsmag.com

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Ten Years Of Heaven The Westin Kuala Lumpur recently launched the 10th Heavenly Celebration with an “All White Associates’ Party” to kick-start the 10th anniversary of its Heavenly Bed product. The party focused on recognizing associates who have been there throughout the evolution of the Heavenly brand. “This is the perfect opportunity to acknowledge our room attendants who are consistently ensuring our guests enjoy a good night’s rest in a refreshed room,” said General Manager Kim Powley. Interval Lauds Marriott Great Cause Kalahari Interval International honored Resorts Owner Todd Nelson (2nd Marriott’s Aruba Ocean Club and from r.) is joined at Kalahari Water- Aruba Surf Club resorts as top sales park Resort Convention Center producers. (l. to r.): James Kraft, at Wisconsin Dells by ESPN golf Interval International; Scott Derrickson, commentator Andy North (l.); Marriott’s Aruba Surf Club; Bettina Green Bay Packers quarterback Gonzalez, Marriott’s Aruba Surf Club Aaron Rodgers (r.); and golf legend and Aruba Ocean Club; Corey Guest, Tom Watson for the Andy North & Marriott’s Aruba Ocean Club; and Neil Friends benefit for the University of Kolton, Interval International. Wisconsin Carbone Cancer Center.

Found In Pattaya Suthikiati Chirathivat, chairman of Central Plaza Hotel Public Co., recently hosted 50 members of the travel industry for a preview of Centara Grand Mirage Beach Resort Pattaya. (l. to r.): Kerry Towers, Stella Travel, UK; Kate Dicks, Audley Travel, UK; Suthikiati Chirathivat; Adrian Brown, general manager of Centara Grand Mirage Beach Resort Pattaya; Chris Bailey, senior vice president of sales and marketing for Centara Hotels and Resorts; and Joanna Cooke, Tourism Authority of , UK. Good Cause Best In Mideast Shuja Hilton Inn at Penn, Philadelphia, Zaidi (second l.), general manager recently raised US$13,000 during of Makkah Hilton and Towers, a benefit for the Michael J. Fox Saudi Arabia, received the General Foundation (MJFF) for Parkinson’s Manager of the Year Award at the Research. (l. to r.) Nick Christie, Kingdom Hotel Expansion & World MJFF; Karen Leies, MJFF; Todd Investment Summit. Also present, Sherer, MJFF; David Dorsey, Essam Abouda (l.), vice president director of banquet services; hotel of operations for Hilton Hotels, General Manager Greg Stafford; Arabian Peninsula & Indian Dr. Andrew Siderowf, University of Ocean, and Jean Paul-Herzog (r.), Pennsylvania; and Dr. John Duda, president of Hilton Hotels, Middle Philadelphia VA Medical Center. East & Africa.

Reality Hotel NYLO’s Sales Apprenticeship Contest took place in early June, with prizes of one sales job and one paid internship at its Providence/Warwick hotel in Rhode Island. Shown here are the competition’s finalists, who were thrown together to live, eat and sleep for six nights at the Warwick property. The winners were announced at a charity event. At the bottom right is NYLO CEO John Russell.

46 . HOTELS . August 2009 . www.hotelsmag.com

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