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Computer Weekly’s 13-19XX-XX DECEMBER MONTH 20152016 2016 list of the 50 most influential people in IT

UKtech50’s most influential person in UK IT 2016, , on security in the IoT

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Buyer’s guide to client UKtech50: What is the true environmental footprint of datacentres? The most influential

Mapping the evolution of systems people in UK IT

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Computer Weekly recognises the people who are shaping the role of technology in the UK economy computerweekly.com computerweekly.com 13-19 December 2016 1 NEWS IN BRIEF

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News reveals duct and pole London mayor launches £7m sharing ideas for fibre broadband Digital Talent Programme Computer Weekly’s Telecoms regulator Ofcom has Mayor of London Sadiq Khan 2016 list of the 50 most influential people in IT suggested tweaks to its proposals has launched a £7m Digital to enable communications services Talent Programme to help young COLDSNOWSTORM/ISTOCK COLDSNOWSTORM/ISTOCK UKtech50’s most providers (CSPs) to leverage duct Londoners get into digital, technol- influential person in UK and pole infrastructure belonging ogy and creative industry careers. IT 2016, Simon Segars, on security in the IoT to BT to build their own The scheme will focus on getting ultrafast broadband networks. The women, minorities and people

Editor’s comment regulator wants to make it quicker from disadvantaged communities and easier for rival CSPs to build into the industry. Some £5m of the Buyer’s guide their own fibre networks direct to funding will come from the London to client access homes and businesses using exist- Enterprise Partnership, with £2m ing poles and ducts owned by BT. from the European Social Fund. DfT to invest £2.5m in What is the true environmental footprint transport tech advances of datacentres? EC proposes simpler VAT rules to Mirai botnet hits Post Office help e-commerce businesses Broadband and Kcom customers The Department for Transport (DfT) has Mapping the The European Commission is pro- Customers of broadband inter- launched three grants totalling £2.5m to evolution of systems posing to simplify and improve VAT net service providers Post Office help “future proof” the transport industry rules, removing barriers to online Broadband and Kcom have been hit by harnessing innovation. The funding is Downtime trading. It has set out a series of by a cyber attack from the Mirai available to companies, individuals and proposals, include putting in place internet of things botnet. It tar- academics, and is intended to reduce simpler procedures for startups geted consumer broadband routers, barriers to innovation. Transport minister and SMEs to sell their goods across leaving many unable to access the John Hayes said the government was EU countries. The plan includes internet. The exploit targeted a vul- committed to improving the UK’s an EU-wide portal for online VAT nerability in Zyxel’s AMG1302-T10B transport system and that “innovation is payments and taking action against wireless routers that caused them a vital part of that”. fraud from outside the EU. to crash.

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News Samsung wins Supreme Court Europol hosts simulated cyber case in patent battle with Apple attack on the retail sector to hit 100% Computer Weekly’s The US Supreme Court has granted Europol’s European Cybercrime 2016 list of the 50 most renewable energy target influential people in IT Samsung the opportunity to win Centre has hosted a simulated back up to $399m of the $548m cyber attack on the retail sector in for datacentres in 2017

UKtech50’s most the South Korean company paid co-operation with MasterCard to Google says it is on course to have its influential person in UK Apple for infringing patents related raise awareness among financial global datacentre footprint powered by IT 2016, Simon Segars, on security in the IoT to the iPhone. institutions around cyber attacks. renewable energy sources by 2017, having pledged to purchase enough

Editor’s comment Equinix to acquire 29 datacentres Dailymotion breach prompts wind and solar power to support from Verizon in $3.6bn deal calls for password alternatives its global operations. Buyer’s guide Equinix is to acquire 24 datacentre A breach at French video sharing to client access sites from telecoms giant Verizon website Dailymotion that exposed for $3.6bn, as the colocation firm more than 87.5 million user What is the true moves to expand its footprint in the accounts, including user names, environmental footprint of datacentres? US and Latin America. Equinix will email addresses and passwords, pick up 29 facilities across 24 data- has prompted fresh calls for an Mapping the centre campuses in 15 metro areas. alternative to passwords. evolution of systems

UK falls below global cyber Aberdeenshire delivers wireless THOMAS/ISTOCK RON Downtime security confidence level across schools and libraries The UK has fallen below average Aberdeenshire Council has global confidence in the ability to deployed 4,000 Aerohive wireless ❯ PowerShell security threats greater than ever. accurately assess cyber risk, which access points at 170 schools and ❯ Cognizant acquires IT team at steel giant Klöckner. has dropped 12 percentage points 50 other sites to support a digital ❯ Networking tech key to unlocking business productivity. over 2016, according to Tenable learning programme that sits within ❯ Apac CIOs expect IT budgets to rise. Network Security’s Global cyber its Innovation Aberdeenshire security assurance report card. digitisation strategy. n

❯Catch up with the latest IT news online computerweekly.com 13-19 December 2016 3 UKTECH50 2016

Home News The UKtech50 2016 list of IT influencers Computer Weekly’s 2016 list of the 50 most influential people in IT In our seventh annual UKtech50 list, Computer Weekly recognises the 50 most influential people in the UK IT sector

UKtech50’s most influential person in UK omputer Weekly has announced the seventh annual Jacqueline de Rojas, president, TechUK; IT 2016, Simon Segars, on security in the IoT UKtech50, our definitive list of the movers and shakers in 2executive vice-president, Sage CUK IT - the CIOs, industry executives, public servants and Jacqueline de Rojas has 25 years’ experience in leading tech- Editor’s comment business leaders driving the role of technology in the UK economy. nology businesses. She is the executive vice-president at tech- Our aim was to identify the 50 most influential leaders in UK nology company Sage, a role she took on earlier this year. In Buyer’s guide IT. An expert judging panel representing every aspect of the IT 2015, she took over as president of IT industry trade associa- to client access profession helped decide the results, along with a reader vote, to tion TechUK, where she is also board champion for women. Last determine who holds the most influence over the future of the UK year, she was also voted the most influential woman in UK IT What is the true tech sector in the next 12 months – and the future of IT profes- in Computer Weekly’s annual poll, and in 2016 she entered the environmental footprint of datacentres? sionals across the country. Here is the list of the 50 most influen- Most influential women in UK IT Hall of Fame. tial people in UK IT for the next 12 months: Mapping the Sarah Wilkinson, chief digital, data evolution of systems Simon Segars, CEO, ARM Holdings 3and technology officer, Home Office Simon Segars took over as chief executive of chip designer The Home Office appointed Credit Suisse’s head of corporate Downtime 1 ARM in July 2013, succeeding Warren East, a former UKtech50 systems technology, Sarah Wilkinson, initially as its chief tech- winner. Segars has worked for ARM since 1991 and led the devel- nology officer (CTO) in February 2015, before her role expanded opment of a number of the firm’s processor designs. ARM has in 2016 through a merger of digital and tech teams. At the Home become central to the mobile revolution, with its chip architec- Office she is responsible for many of the most critical IT sys- tures powering most of the smartphones and tablets worldwide, tems supporting UK borders and policing. This includes design- while the firm is vying to make a similar impact on the emerging ing, developing and delivering a technology strategy aligned with market for internet of things (IoT) devices. Earlier this year, ARM the department’s overall strategy. Wilkinson also held the role was acquired by Japanese technology firm Softbank Group. as managing director and head of corporate systems technology

computerweekly.com 13-19 December 2016 4 UKTECH50 2016

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News at Credit Suisse for over two years, having previously worked at HSBC, UBS and Deutsche Bank in various senior IT roles. She also Computer Weekly’s sits on Telefonica’s startup accelerator Wayra as a board adviser. 2016 list of the 50 most influential people in IT Liam Maxwell, UK national technology adviser UKtech50’s most 4Liam Maxwell is the national technology adviser for HM influential person in UK Government, responsible for promoting and supporting the digital 2 3 4 IT 2016, Simon Segars, and technology industry in the UK and internationally. Maxwell’s on security in the IoT 1. Simon Segars role links the cross-government drive to improve government 2. Jacqueline de Rojas 3. Sarah Wilkinson Editor’s comment technology with the Department for Culture, Media and Sport’s 4. Liam Maxwell 5. Gavin Patterson work to grow the digital sector, to support emerging technolo- 6. Mayank Prakash Buyer’s guide gies and create the environment for digital enterprises to flourish. 7. Eileen Burbidge 8. Ciaran Martin to client access Previously, Maxwell was CTO for the government, from 2012-16, 9. Gerard Grech working in the Government Digital Service. The changes to tech- 10. Jane Moran 5 What is the true nology that his team introduced across the government helped to environmental footprint of datacentres? save £3.5bn in the last four years of the 2010 Parliament.

Mapping the Gavin Patterson, CEO, BT BISHOPTOM/WIKIMEDIA evolution of systems 5Gavin Patterson was appointed CEO of British telecoms giant BT in September 2013, having led BT’s retail arm since Downtime 2008. He oversees BT’s often controversial roll-out of superfast 10 1 6 broadband, and the firm’s billion-pound investment to become a major player in sports broadcasting. In 2015, he led the £12.5bn acquisition of EE, which completed this year. In 2016, he faced the outcome of the Ofcom communications market review and is leading the fight to stop BT being broken up. Prior to BT, Patterson worked at Telewest (now ). Last year, he topped Computer Weekly’s UKtech50 list. 9 8 7

❯Computer Weekly’s list of the 50 most influential women in UK IT in 2016 computerweekly.com 13-19 December 2016 5 UKTECH50 2016

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News Mayank Prakash, chief digital Robert Dighero. Over the past couple of years, she has become 6and information officer, DWP one of the most prominent people in the UK tech startup scene, Computer Weekly’s Mayank Prakash joined the Department for Work and Pensions working in her role as Tech City chair. In 2015, she was also 2016 list of the 50 most influential people in IT (DWP) in November 2014 from investment bank Morgan appointed as the government’s special envoy for the finance Stanley, where he had worked since 2011, most recently as man- technology (fintech) sector. She previously worked at Yahoo,

UKtech50’s most aging director of wealth and asset management technology. Skype, PalmSource, Openwave, Sun and Apple. influential person in UK He is responsible for technology delivery to support the DWP’s IT 2016, Simon Segars, on security in the IoT digital services and is leading the digital transformation of key Ciaran Martin, CEO, National benefits such as Universal Credit and Personal Independence 8Cyber Security Centre Editor’s comment Payments. Prakash has a background in the IT industry, includ- Ciaran Martin was the director general for government and indus- ing CIO roles at Sage, iSoft, Avaya and Alcatel-Lucent. try cyber security at GCHQ, before becoming head of the newly Buyer’s guide opened National Cyber Security Centre. The centre, which offi- to client access Eileen Burbidge, government special cially launched in October this year, aims to bring together the 7envoy, fintech; chair, Tech City; UK’s cyber expertise to transform how the country tackles cyber What is the true security issues. Martin is also a member of the GCHQ board. He environmental footprint partner, Passion Capital of datacentres? Eileen Burbidge is a partner at Passion Capital, the London-based joined GCHQ in 2014, following roles at the Cabinet Office. venture capital firm she established with Stefan Glaenzer and Mapping the Gerard Grech, CEO, TechCity UK evolution of systems 9Gerard Grech succeeded Joanna Shields as CEO of Tech City in February 2014, having previously held a global marketing Downtime Top five women in UKtech50 2016 role at BlackBerry. In his current job, he leads the promotion and support of UK startups now that Tech City’s remit has expanded 1 Jacqueline de Rojas, TechUK/Sage (2nd) beyond its original east London base. He has supported technol- 2 Sarah Wilkinson, Home Office (3rd) ogy entrepreneurs for several years. 3 Eileen Burbidge, Tech City/Passion Capital (7th) 4 Jane Moran, Unilever (10th) Jane Moran, CIO, Unilever 5 Beverley Bryant, NHS Digital (11th) 10Jane Moran was the 2014 winner of the UKtech50 poll, having taken over as CIO of consumer goods giant Unilever in

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News June 2014, after four years as global CIO at Thomson Reuters. At after three years at the Department for Work and Pensions Unilever, she is involved with some of the most innovative tech- (DWP) where he led the business transformation function. At Computer Weekly’s nology developments in industry – the internet of things (IoT), GDS, Cunnington is responsible for delivering a new govern- 2016 list of the 50 most influential people in IT 3D printing and a programme to fund and work with technology ment digital transformation strategy. Prior to joining the gov- startups. She is also a major supporter of efforts to encourage ernment, Cunnington held leadership positions at

UKtech50’s most more women into IT. In 2012, Computer Weekly readers voted Group and . influential person in UK her the Most influential woman in UK IT. At Unilever, Moran is IT 2016, Simon Segars, on security in the IoT helping to reshape one of the UK’s most important companies Mike Stone, CIO, Ministry of Defence for the digital world. 13Mike Stone was named as CIO for the Ministry of Defence Editor’s comment (MOD) in May 2014, having previously been CEO of Defence Beverley Bryant, director of digital Business Services, an outsourced contract from Serco providing Buyer’s guide 11transformation, NHS Digital corporate services to the Ministry of Defence. He introduced a to client access After more than three years as NHS England’s director of digi- “defence as a platform” strategy to improve and cut the costs tal technology, Beverly Bryant took on the role as NHS Digital’s of MOD IT, as well as renegotiating the ministry’s main IT out- What is the true director of digital transformation in spring 2016. In her new sourcing deals, the Defence Information Infrastructure (DII) and environmental footprint of datacentres? role, Bryant aims to support the internal transformation of the Defence Fixed Telecommunications Service (DFTS) contracts. organisation to better support the NHS and local authorities in Stone will be leaving his role at the MOD in March 2017. Mapping the their adoption of technology. She continues to play a key role in evolution of systems shaping the debate around using better technology and infor- mation in the NHS. Bryant is also a founding ambassador for Downtime HealthTech Women UK. Before joining the NHS, Bryant was Top five public sector figures managing director at Capita Health and CIO of the Department of Health for three years. 1 Sarah Wilkinson, Home Office (3rd) 2 Liam Maxwell, UK national technology adviser (4th) Kevin Cunnington, director general, 3 Mayank Prakash, Department for Work and Pensions (6th) 12Government Digital Service 4 Ciaran Martin, National Cyber Security Centre (8th) Kevin Cunnington was appointed director general of the 5 Beverley Bryant, NHS Digital (11th) Government Digital Service (GDS) in the summer of 2016

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News Andy Williams, CEO, NHS Digital (WACL). She was executive chairman and partner at the 14Andy Williams has been CEO of NHS Digital since April Karmarama advertising agency for five years. She is chair of the Computer Weekly’s 2014 where has worked to improve the quality of health and corporate board of Women’s Aid. Mendelsohn is also director 2016 list of the 50 most influential people in IT social care through the use of data and technology. Before join- of the Women’s Prize for Fiction, industry chair of the Creative ing NHS Digital, Williams worked for CSC, where he was presi- Industries Council, non-executive director of consumer goods

UKtech50’s most dent of managed services for Europe, the Middle East and Africa firm Diageo, and co-president of charity Norwood. influential person in UK until 2012. He has also led teams at IBM, Alcatel-Lucent and IT 2016, Simon Segars, on security in the IoT CSC over the past three decades. Williams is due to retire from Maggie Philbin, CEO, TeenTech the organisation in March next year. 17Maggie Philbin has worked in radio and television for Editor’s comment more than 30 years on a range of science, medical and technol- Matt Hancock, minister of state for ogy programmes. She is co-founder and CEO of TeenTech, an Buyer’s guide 15 culture and the digital economy, organisation that helps young people, their parents and teachers to client access Department for Culture, Media and Sport understand more about opportunities in science and technology. Matt Hancock was appointed as the minister for digital and cul- Reporting on science and technology for the BBC’s Bang Goes What is the true ture during the cabinet reshuffle in July 2016, taking over from Ed The Theory, providing analysis and comment on technology for environmental footprint of datacentres? Vaizey. In his new role, Hancock’s responsibilities include broad- BBC WebWise and a regular reporter on BBC1’s Inside Out, she band, cyber security, digital strategy for enterprise and technol- has a unique resonance with audiences, having grown up with Mapping the ogy, and data protection. Prior to his appointment, Hancock was evolution of systems Cabinet Office minister and paymaster general.

Downtime Nicola Mendelsohn, managing Top five figures from the IT industry 16director, Facebook Europe Nicola Mendelsohn has been vice-president of Europe, Middle 1 Simon Segars, ARM (1st) East and Africa operations at Facebook since 2013. She is 2 Gavin Patterson, BT (5th) responsible for growing Facebook’s advertising revenue and 3 Nicola Mendelsohn, Facebook Europe (16th) improving relationships with brands across the region. She has 4 Phil Smith, Cisco UK/Innovate UK/Tech Partnership (21st) served as president of the Institute of Practitioners in Advertising 5 Matt Brittin, Google (33rd) (IPA) and Women in Advertising and Communications London

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News them on shows such as Swap Shop and Tomorrow’s of customer-focused enabling technology and World. She was the winner of Computer Weekly’s ❯Read all our coverage of last back-office IT, as well as being part of the route Computer Weekly’s Most influential women in IT 2016. year’s search for the most services senior management team, providing 2016 list of the 50 most influential people in UK IT in this influential people in IT essential guide to the Computer services to each of Network Rail’s eight routes. Matthew Postgate, chief Weekly UKtech50 2015. Prior to joining Network Rail, he spent eight years UKtech50’s most 18technology and product as CIO at Jaguar Landrover. influential person in UK officer, BBC IT 2016, Simon Segars, on security in the IoT In his role as chief technology and product officer, Phil Smith, UK chairman, Matthew Postgate is in charge of the BBC’s technology and sys- 21Cisco; chair of Innovate UK; Editor’s comment tems. He is also leading the BBC’s project to consolidate the chair of Tech Partnership technology teams for BBC Digital, BBC Engineering and BBC Phil Smith is a respected industry figure who combines several Buyer’s guide Worldwide. Prior to becoming the BBC’s CTO, Postgate was part high-profile roles. He is chairman of Innovate UK (formerly the to client access of the management team that launched iPlayer and worked with Technology Strategy Board), the government-backed innova- BBC Mobile to build the firm’s mobile services for customers. tion agency charged with dispersing millions of pounds of public What is the true sector funds to boost science and technology. He also chairs the environmental footprint of datacentres? John Manzoni, CEO, HM Civil Service; industry-led skills group The Tech Partnership. For his day job, 19permanent secretary, Cabinet Office Smith runs Cisco in the UK. Mapping the John Manzoni, previously head of the Major Projects Authority evolution of systems (MPA) in the Cabinet Office, became the first CEO for the Civil Ian Levy, technical director, National Service in October 2014. His responsibilities include executive Cyber Security Centre Downtime 22 control of the Government Digital Service (GDS) and the wider Ian Levy is the technical director for the newly opened National digital transformation of Whitehall, in addition to the Crown Cyber Security Centre. The centre, which opened in October this Commercial Service, and cross-government shared services year, has five areas of focus, including engagement, strategy and and civil service reform. communications, incident management, operations, and tech- nical research and innovation. Previously, he held the position Jeremy Vincent, CIO, Network Rail as GCHQ technical director for cyber security and resilience, 20Jeremy Vincent replaced Susan Cooklin as CIO in where he was responsible for the technical strategy of GCHQ’s October 2016. As part of his role, Vincent leads the delivery security mission.

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News Joanna Shields, minister for 23internet safety and security The UKtech50 2016: 26-50 Computer Weekly’s Joanna Shields was appointed minister for internet safety and 26. Ben Gummer, Cabinet Office minister 2016 list of the 50 most influential people in IT security at DCMS after the 2015 general election. She was for- 27. Martha Lane Fox, founder, Dot Everyone merly a digital economy advisor to the prime minister. She was 28. Darryl West, CIO, HSBC

UKtech50’s most CEO and chair of Tech City and the UK government’s business 29. Didier Lebrat, CTO, Sky influential person in UK ambassador for digital industries. Before that she was vice- 30. Jeni Tennison, CEO, Open Data Institute IT 2016, Simon Segars, 31. Christina Scott, CTO, News UK on security in the IoT president and general manager of Facebook in Europe. She is a former winner of Computer Weekly’s Most influential woman in 32. Tim Berners-Lee, director, Open Data Institute 33. Matt Brittin, Emea president, Google Editor’s comment UK IT award. 34. Robert Hannigan, director, GCHQ 35. Mark Carney, chairman, Bank of England Buyer’s guide Brent Hoberman, entrepreneur; chair of to client access 36. Helen Milner, CEO, Good Things Foundation 24Founders Factory and Founders Forum 37. Monique Shivanandan, CIO, Aviva Serial entrepreneur Brent Hoberman currently works as the 38. Paul Coby, CIO, John Lewis Partnership What is the true chairman and co-founder of Founders Factory, a London-based environmental footprint 39. Phil Jordan, group CIO, Telefónica of datacentres? accelerator and incubator. He is also a non-executive director 40. Jim Davies, CTO, Genomics England and co-founder of Made.com and has sat on the board of sev- 41. Julian David, CEO, TechUK Mapping the eral companies, including EasyCar and Shazam. In 1998, he co- 42. James Findlay, CIO, HS2 evolution of systems founded Lastminute.com together with Martha Lane Fox. 43. Mike Potter, interim CIO, HMRC 44. Ian Bromwich, digital director, Barclaycard Downtime Sharon White, CEO, Ofcom 45. Justine Greening, education secretary 25Sharon White became CEO of telecoms regulator 46. Eben Upton, founder, Foundation Ofcom in March 2015, joining from HM Treasury, where she 47. Robert Elsey, CIO, Bank of England was second permanent secretary, responsible for managing the 48. Robert Harding, CIO, Capital One Europe UK’s public finances. One of her first tasks was to take over the 49. Fumbi Chima, CIO, Burberry 50. Charles Ewen, CIO, Met Office Ofcom review of the UK communications market, analysing the state of telecoms, broadband, mobile and TV services to ensure ❯ Click here to read the full UKtech50 biographies online. they remain competitive. n

computerweekly.com 13-19 December 2016 10 UKTECH50: INTERVIEW

Home News Getting to grips with security in the IoT age Computer Weekly’s 2016 list of the 50 most influential people in IT Simon Segars was named the most influential person in UK IT 2016 in Computer Weekly’s UKtech50. He speaks UKtech50’s most to Lis Evenstad about Brexit, access to skills and the importance of security in a world full of connected devices influential person in UK IT 2016, Simon Segars, on security in the IoT imon Segars, UKtech50 winner 2016, has had a busy year. “There are endless ways IoT devices can be used,” says Segars.

Editor’s comment The CEO of chipmaker ARM Holdings has led the com- “With so many connected devices in areas of business and per- Spany through a series of changes, including an expansion sonal life, it’s even more important to manage them properly.” Buyer’s guide of its internet of things (IoT) security team, dealing with Brexit to client access and, perhaps most notably, Japanese tech firmSoftBank Group’s acquisition of the company. “With so many connected What is the true When Segars took over as CEO of ARM Holdings in 2013, fol- environmental footprint of datacentres? lowing Warren East’s departure, the company had seen tremen- devices in business and personal dous growth driven by the age of smartphones. In the past three life, it s even more important Mapping the years, it has experienced another growth spurt, this time led by ’ evolution of systems the ever-growing field of IoT. to manage them properly” Downtime True management Simon Segars, ARM Holdings But dealing with the mass of connected devices calls for true management. In October, ARM partnered with Advantech to The distributed denial of service (DDoS) attack on DNS firm accelerate the deployment of IoT systems. Dyn in October highlights that need, Segars adds. The attack was ARM’s mbed IoT Device Platform is intended to serve as an one of the largest ever to use the Mirai IoT malware code, which end-to-end management solution, encompassing operating sys- was released on an underground forum and takes advantage of tem, cloud and a developer ecosystem, making it as easy as pos- the generally lax security of IoT devices to compromise those that sible to safely manage the development of IoT at scale. still use factory default or static usernames and passwords.

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News The hackers used the collective connectivity of devices such as routers, security cameras and DVRs – something that has played Simon Segars, ARM: Computer Weekly’s on Segars’ mind. “It’s a potentially 2016 list of the 50 most scary world. All of influential people in IT “It’s a potentially scary world,” he says. “All of these connected devices in homes and businesses could be exploited by hackers these connected and that is something we want to avoid. Look at the [Dyn] attack devices in homes and UKtech50’s most businesses could be influential person in UK – the security on those devices was pretty horrendous.” IT 2016, Simon Segars, exploited by hackers” on security in the IoT IT leaders should worry Editor’s comment Segars says business leaders, CIOs and chief digital officers should put cyber security at the top of their agenda and “worry Buyer’s guide about it”. “It’s not perfect, but the industry has got pretty mature to client access in terms of conventional security, such as firewalls,” he says. “But in a world of connected security cameras, there is a new attack What is the true space for hackers and a lot of people and companies have not environmental footprint of datacentres? taken that into account.” Segars believes all connected devices should be managed and Mapping the updated throughout their lifetime. “We are trying to develop the evolution of systems underlying technology to make that come to life,” he says. Earlier this year, ARM said it was expanding its IoT engineering Downtime team at the Kfar Netter design centre in Israel. The centre aims to develop technologies that will influence advancedsystem-on-a- chip intellectual property for IoT and mobile computing. “We have been working on some of the underlying security features that are needed in chips and products, so an IoT device becomes a managed device that can be updated during its life- time, like a web browser,” says Segars. “All connected devices should do that.”

computerweekly.com 13-19 December 2016 12 UKTECH50: INTERVIEW

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News But the IoT isn’t just about security, it’s about access to people important. “We are a long way from knowing what Brexit looks with the right skills, he says. like,” he says. “It is important to make sure the interests of the Computer Weekly’s “Innovative technology isn’t just about an object – it’s got to sit industry are heard and that we get an outcome that works in 2016 list of the 50 most influential people in IT within a broader environment and we only get the benefit of it favour of the technology industry.” when it’s working with something else – which requires a whole On the other hand, the industry has a responsibility to encour-

UKtech50’s most set of new skills in our industry,” says Segars. age people to get into technology at an early age, says Segars. influential person in UK “The topic everyone is concerned about is access to people with IT 2016, Simon Segars, on security in the IoT the right skills.” Segars has taken a stance on Brexit since before the referen- “Tech companies need to make Editor’s comment dum, and is not shy about saying the UK would have been better off staying in the EU. “One of the benefits of being in Europe is investments in the education Buyer’s guide access to labour,” he says. to client access sector to make sure there is an Great place to work indigenous supply of skills” What is the true Cambridge, where ARM Holdings is headquartered, has grown environmental footprint Simon Segars, ARM Holdings of datacentres? an exceptional amount, he says, “Because it’s been a great place to come and work if you’re in technology – not just from the UK, Mapping the but in Europe.” “Tech companies also need to make investments in the educa- evolution of systems It would be disastrous if tech companies suddenly lost easy tion sector to make sure there is an indigenous supply of skills access to the European talent pool, he says. “It’s a real concern. anyway,” he adds. “It’s not just about tech for the sake of tech. Downtime We want to encourage easy access to people from across Europe.” Yes, the world needs more computer science graduates and Chancellor of the Exchequer Philip Hammond and prime min- mathematicians, but most, if not all, jobs can benefit from tech- ister Theresa May both keep reiterating that “Britain is open for nology, so I would like to see technology embedded in the educa- business” and that Brexit will be an opportunity for UK industry, tion process.” but that doesn’t alleviate the fear held by many people in the Segars is not necessarily talking about teaching kids how to technology world. code, but to show how technology can be used to benefit every Segars concedes that it isn’t very helpful “bemoaning” the area. He gives PE as an example. Children could use activity sen- decision to leave the EU, but he stresses that lobbying is very sors during their PE sessions and then analyse the data.

❯In 2014, Unilever CIO Jane Moran became the first woman to top the UKtech50 list computerweekly.com 13-19 December 2016 13 UKTECH50: INTERVIEW

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News “Bringing technology into the classroom will lead When the company was acquired by SoftBank to people comprehending its benefits,” he says. ❯Each year, the UKtech50 earlier this year, some saw it as the UK losing one Computer Weekly’s IT leaders have a responsibility to be part of driv- recognises the top achievers of its biggest tech businesses to Japan, but ARM 2016 list of the 50 most the UK’s tech sector. Click here influential people in IT ing the education agenda, says Segars, but it should to read an interview with last and its new owners will continue to be based in be a collaboration. year’s winner, Gavin Patterson. Cambridge. In fact, SoftBank has announced plans

UKtech50’s most “The government is there to create the right envi- to more than double the company’s UK workforce, influential person in UK ronment, but we can’t expect the government to as well as increasing its headcount outside the UK. IT 2016, Simon Segars, on security in the IoT know what every industry sector is going to need, “We really are a global business,” says Segars. so companies need to set up opportunities and be involved in it,” Although headquartered in the UK, most of the company’s busi-

Editor’s comment he says. ness takes place outside the country. The firm is constantly thinking about what is happening around Buyer’s guide the world – where is the technology that will dictate the future? to client access “Bringing technology into the “Running a company on a 24/7 basis means there’s always some- thing going on,” says Segars. What is the true classroom will lead to people environmental footprint of datacentres? comprehending its benefits” Ahead of the game One of the reasons SoftBank acquired ARM was its strong capa- imon egars oldings Mapping the S S , ARM H bilities in global semiconductor intellectual property and IoT, as evolution of systems well as its proven track record of innovation. ARM is playing its part. It has teamed up with several organisa- So how does its CEO make sure that the company stays ahead Downtime tions, including the BBC, to create the BBC micro:bit, a microcom- of the game? puter the size of a credit card. The computer, together with an “We’re all about pushing and expanding our ecosystem and online platform and tools, is aimed at getting kids interested in building relationships with as many as we can up and down the technology. So far, one million computers have been given away supply chain,” he says. to year 7 schoolchildren in the UK and a separate foundation has “It’s also about making sure we’re not just cooking up things in a been set up to drive ongoing skills development. darkened back room, but doing things hand in hand with our key If there is one thing Segars is clear about, it is that despite the partners. Building partnerships and building relationships is how challenges ahead, ARM is committed to staying in the UK. to keep on top.” n

computerweekly.com 13-19 December 2016 14 Computer Weekly, 2nd Floor, 3-4a Little Portland Street, London W1W 7JB EDITOR’S COMMENT HOME General enquiries 020 7186 1400 Home Editor in chief: Bryan Glick 020 7186 1424 | [email protected] News Managing editor (technology): Cliff Saran 020 7186 1421 | [email protected] Onwards and upwards for UK IT industry ComputerHead of premium Weekly’s content: Bill Goodwin 0202016 7186 list 1418 of | the [email protected] 50 most influential people in IT Services editor: Karl Flinders omputer Weekly’s UKtech50 list of the most influential people in UK IT provides a fascinating insight into the big issues affecting 020 7186 1423 | [email protected] UKtech50’s most the tech community, as we watch how the leaders who make the list change year by year. influentialSecurity editor: person Warwick in UK Ashford Twenty of last year’s top 50 dropped out of the list in 2016 – the fact that 40% of influencers changed in just 12 months 020IT 2016,7186 1419 Simon | [email protected] Segars, reflects the pace of digital transformation, as organisations bring in new IT leaders with fresh ideas, and as startups play a growing on Networkingsecurity in editor: the IoT Alex Scroxton 020 7186 1413 | [email protected] role in the UK economy.

Editor’sManagement comment editor: Lis Evenstad Twenty of this year’s top 50 also work in the public sector, where – despite many false starts – momentum around digital transforma- 020 7186 1425 | [email protected] tion is gathering pace and political profile. And the list features 16 women – approximately a third of the top 50 – the highest representa- Buyer’sDatacentre guide editor: Caroline Donnelly tion ever and a very welcome sign that female leaders are breaking the glass ceiling, establishing themselves as role models for what we 020to client7186 1411 access | [email protected] all must hope will become a new generation of young women entering the IT profession. Storage editor: Antony Adshead These trends offer optimism for the UK tech community in 2017. With all the uncertainty around Brexit, it’s been a tough year for a lot 07779 038528 | [email protected] What is the true of people in UK IT. environmental footprint Business applications editor: Brian McKenna of datacentres? 020 7186 1414 | [email protected] The UK has long been one of the strongest IT markets outside North America – over the past year giants such as Google, Apple, Amazon, Microsoft and Facebook have all announced significant investments in their UK businesses. This is helping to counter any Business editor: Clare McDonald 020Mapping 7186 1426 the | [email protected] negativity around Brexit, as tech firms recognise that whatever the UK’s future relationship with the EU, it remains a country where busi- evolution of systems Production editor: Claire Cormack nesses and government bodies invest heavily in IT. 020 7186 1417 | [email protected] Into 2017 and beyond, we will see a growing shift to the cloud among UK organisations – all the big cloud providers are setting up UK Downtime Senior sub-editor: Bob Wells datacentres now to target that demand. The government is starting to put investment and support into rolling out full-fibre broadband 020 7186 1420 | [email protected] which will only stimulate the UK’s digital economy further. Overall, while there remains a lot of economic uncertainty, IT professionals Sub-editor: Jaime Lee Daniels are leading the transformation of their businesses to better cope with the future. 020 7186 1417 | [email protected] Corporate IT infrastructure will go through a generational shift over the next five to 10 years, and that’s a huge opportunity for IT man- Sub-editor: Ryan Priest 020 7186 1420 | [email protected] agers and their technology suppliers. We wish all the very best to the UK’s influential IT leaders – those on the UKtech50 this year, and those who may join it in the future. n Sales director: Brent Boswell 07584 311889 | [email protected]

Group events manager: Tom Walker Bryan Glick, editor in chief 0207 186 1430 | [email protected]

❯Read the latest Computer Weekly blogs computerweekly.com 13-19 December 2016 15 BUYER’S GUIDE TO CLIENT ACCESS | PART 2 OF 3 Navigate to unified

workspace success nified workspaces are the convergence of two winding roads. This journey began decades ago, with the intro- duction of PCs in the enterprise, and, for many years, the way forward seemed clear. Work was performed at Uwork locations, using work machines and applications, constitut- ing a person’s “workspace”. Categories of enterprise technology were born and matured. IT teams settled into a known cadence, and, perhaps in some instances, grew complacent. Then the smartphone arrived, mobility exploded and a new path was discovered. As mobility gained enterprise traction, many new questions surfaced: Are personal devices also work devices? Are these new form factors here to stay? Is work somewhere we go, or is it something we do? Categories of technology that were thought to be entrenched were quickly rendered obsolete. With shocking speed, established suppliers withered and new ones rose to take their place. Users no longer see mobile as unique – it is simply expected that the present device is the device on which they work. IT has To remove barriers to workforce mobility, a responsibility to remove the barriers to mobility by providing applications and data irrespective of form factor and operating CIOs need to deliver the right applications system. In addition, data security measures must incorporate and information to the right user, on the right intelligent protection that restricts access to information to only devices, at the right time and location. those users, locations, devices and timeframes that adhere to business and IT policy. DRAFTER123/ISTOCK Andrew Garver reports HOME

computerweekly.com 13-19 December 2016 16 BUYER’S GUIDE

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News Unified workspaces are exactly this: the right A single application may even map differently applications and information delivered to the right ❯Devices are just the tip of the depending on form factor or other contextual Computer Weekly’s user, on the right devices, at the right time and iceberg. Constant connectivity attributes. For instance, a productivity suite may 2016 list of the 50 most and cloud computing make it influential people in IT location. Unified workspaces are not all applica- easier than ever to bring your use an on-premise identity for corporate devices, tions to all devices all the time. Contextual provi- own IT wherever you go. yet use a cloud identity for bring-your-own-device

UKtech50’s most sioning forms the backbone of unified workspaces options. A web app may be the user interface for influential person in UK and spans devices, management layers, applica- unmanaged desktops, whereas a native app is pro- IT 2016, Simon Segars, on security in the IoT tions, identity services and back-end systems. vided for managed endpoints. IT has flexibility to mould the strategy to fit the organisation’s

Editor’s comment Mapping out the options infrastructure and application landscape. This will be a wide For their part, CIOs should strive to understand how unified range of technologies at first, but as the landscape changes, the Buyer’s guide workspaces expand IT’s original mobility efforts and influence organisation’s map will also change, favouring more consolidated to client access roadmap planning. The technologies that enable unified work- platforms over time. spaces build on many platforms employed in businesses today. What is the true This includes familiar terms such as client management tools, environmental footprint The role of the aggregator of datacentres? enterprise mobile management tools, identity and access man- Workspace aggregators sit on top of endpoint management tools agement platforms, application presentation via server-based – and, in some cases, absorb them. They unify the presentation, Mapping the computing and server-based remote desktops. delivery, monitoring, configuration and portability of access to evolution of systems The key lies in understanding what is appropriate for each apps and content. Often, they provide a portal-like experience business capability in each scenario. One possibility uses pub- for accessing, installing and launching apps and content. Downtime lic cloud app hosting, cloud identity, mobile apps and enterprise Strictly speaking, workspace aggregators are not necessary mobile management tools for a to achieve unified workspaces. mobile device capability. Yet the path Context, personalisation and auto- of a back-end server, on-premise nified workspaces are mation can be unified through con- identity, web app and a client man- U sistent configuration across man- agement tool is equally valid for map- not all applications to all agement and application layers. ping a similar capability on a different However, many organisations will device, such as a corporate laptop. devices all the time find an accelerated time to value in

computerweekly.com 13-19 December 2016 17 BUYER’S GUIDE

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News the employment of these tools. Gartner anticipates that by 2017, still be a choice between a fixed number of options. User-centric 25% of organisations that need to deliver Windows applications elements should be applied to unified workspace design, with Computer Weekly’s to multiple devices will use a workspace aggregator. productivity packages that mix and match form factors, owner- 2016 list of the 50 most influential people in IT ship models and connectivity options to enable users to choose Focus on user requirements a package that matches their work style while adhering to an

UKtech50’s most User centricity is a delicate art whose aim is to maximise pro- acceptable per-user cost model. influential person in UK ductivity through the benefits of user choice while balancing risk IT teams must ensure an acceptable user experience (UX) for IT 2016, Simon Segars, on security in the IoT mitigation requirements. The disciplines of user centricity will both short-term and long-term approaches. This may result in lead to the correct identification of the numerous variables in multiple user interfaces, each respectful of a form factor, for a

Editor’s comment workspaces. The exercises necessary to intimately understand single application. user needs will comprise the majority of these efforts. Contextual provisioning is the secret ingredient of unified work- Buyer’s guide Though user centricity places central focus on the user, it does spaces. As each user is presented with an increasing number of to client access not imply that users will receive everything they want. This may endpoints, it becomes necessary to thoughtfully provide only the

What is the true environmental footprint of datacentres? The disciplines of user centricity allow CIOs to Mapping the identify the numerous evolution of systems variables in workspaces

Downtime RAMCREATIV/ISTOCK

computerweekly.com 13-19 December 2016 18 BUYER’S GUIDE

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News applications and data that are appropriate for their current con- text. Failure to do so increases the risk of user confusion, dissatis- Computer Weekly’s faction, policy circumvention and platform abandonment. 2016 list of the 50 most influential people in IT Organisations that have invested heavily in mobility will be able to leverage the groundwork already laid. IT should assem-

UKtech50’s most ble and prioritise conversions and migrations to build the short- influential person in UK term and long-term roadmap towards unified workspaces. This IT 2016, Simon Segars, on security in the IoT especting links between form Editor’s comment R factors, user interface and user Buyer’s guide to client access experience will avoid wasting

What is the true valuable time and resources environmental footprint of datacentres? dual approach ensures user benefits are realised early in the jour- Mapping the ney, while minimising the risk of stagnation. At the same time, evolution of systems respecting the links between form factors, the user interface and user experience will ensure the IT department avoids wasting Downtime valuable time and resources, creating a poor UX that will quickly be abandoned. Consumer-grade apps and services are not somehow “differ- ent” to the user. They are IT’s competition, and to ignore them is to lose to them. n

CIOs need to understand how unified workspaces expand This is an edited excerpt from Gartner’s “Unified workspaces: The convergence of the mobile

on IT’s mobility efforts and influence roadmap planning DRAFTER123/ISTOCK and end-user computing journey” report. Andrew Garver is a research director at Gartner.

computerweekly.com 13-19 December 2016 19 DATACENTRE SUSTAINABILITY

What is the true he datacentre market is in the midst of an unprece- dented period of growth, driven by enterprise and con- sumer demand for cloud, internet-based services and environmental footprint connected devices. TThe problem is, our propensity for living our lives increasingly online has conspired to make digital hoarders out of us all, says of datacentres? Simon Brady, chairman of The Green Grid’s Europe, Middle East and Africa (Emea) liaison committee. “We don’t delete anything and we have massive amounts of data duplication occurring online,” he says. “All of that informa- tion needs to be stored, and is consuming energy. “As a business, once our records get over a certain age, we put them into paper archives and move them offline, and – from a legal point of view – they are deleted and then recycled. We don’t have that with the internet, and I’m not saying we should or shouldn’t, but that’s definitely a discussion we should be having.” Hyperscale datacentres This trend is one of the reasons why Cisco predicts that the number of hyperscale datacentres – the huge, highly automated server farms favoured by the likes of Amazon, Google and Facebook – will rise from 259 to 485 between now and 2020. Demand for colocation capacity is also on the up, as enterprises look to downsize their own involvement (and investment) in run- ning datacentres. Sustainability experts want datacentre operators to look Most of this activity is occurring in the developed world, but beyond the accepted metrics to assess the effect the industry’s the demand for datacentre capacity is steadily creeping up in growth is having on the environment, writes Caroline Donnelly emerging markets too, says Roel Castelein, membership services TRAHKO/FOTOLIA HOME

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News director at The Green Grid. “Emerging markets are The more datacentres we build and the more serv- growing,” he says. “They are working on 5G and the ❯With datacentre operators ers and electrical equipment we install and utilise, Computer Weekly’s moment it gets there and everyone starts using it, under increased competitive the more significant hardware of every descrip- 2016 list of the 50 most pressure to cut their PUE influential people in IT the amount of data growth will be staggering.” scores, are their ratings really tion is going to become, and we need to develop Current industry estimates put global datacentre all they seem? some new metrics that really take that and other

UKtech50’s most energy consumption rates at anywhere between resource use into account.” influential person in UK 2% and 5% of total energy consumption, and this Brady agrees that this topic needs to be given IT 2016, Simon Segars, on security in the IoT will rise as more users come online in the emerging more attention, in view of the ever-shortening markets, says Castelein. hardware refresh cycles to which some datacentre operators

Editor’s comment “You cannot put your head in the sand about this any more, seem to be working. because you can see the size of the growth and you know how “When I started out in the industry 20 years ago at IBM, if some- Buyer’s guide much energy that will consume,” he adds. one bought a server or system from IBM, it would last you three to client access With this in mind, sustainability experts are calling for inves- to five years,” he says. “The refresh rates we’re talking about now tigations into the datacentre indus- across the entire industry are around What is the true try’s power consumption habits to be eight to 12 months. environmental footprint of datacentres? expanded to include details of how “You cannot put your head in “This is unsustainable, and we should much energy goes into creating the address it as an industry because Mapping the hardware that sits within them. the sand about this any more, of the huge amounts of energy con- evolution of systems This is an idea that Deborah Andrews, because you can see the sumed during the creation, recycling associate professor of design at and destruction of this hardware.” Downtime London South Bank University’s School size of the growth” Andrews’s way of thinking feeds into of Engineering, is keen to see the indus- a wider discussion that has been play- oel astelein he reen rid try get behind, as few seem to realise R C , T G G ing out in the industry for a while now, just how much energy is used to create around the practicalities of using life computing equipment. cycle assessment (LCA) tools to gauge how big an environmental “To manufacture one gram of computer chips, for example, you footprint datacentres leave. have to use 136 grams of fossil fuels,” she says. “The energy inputs The Green Grid published a whitepaper on this topic in 2012 are incredibly high, even though chips weigh fractions of grams. outlining details of the elements that operators should consider

computerweekly.com 13-19 December 2016 21 DATACENTRE SUSTAINABILITY

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News tracking to gain a full 360-degree view of how sustainable their site operations are. Computer Weekly’s The paper suggests keeping tabs on the environmental impacts 2016 list of the 50 most influential people in IT of datacentre kit, including both mechanical and engineering (M&E) systems and IT equipment, from the point of purchase

UKtech50’s most until it reaches end of life. influential person in UK So, instead of relying solely on single-issue metrics – such as IT 2016, Simon Segars, on security in the IoT power usage effectiveness (PUE) or carbon emissions data – to assess the operational efficiency of a datacentre when it is in use,

Editor’s comment a wider range of factors is tracked over its entire lifetime. “The benefit of LCA is that it allows you to take a more holistic Buyer’s guide view of datacentre sustainability by tracking multiple impacts,” to client access says Andrews. “If your datacentre has excellent, low-level energy consumption but the building is using other resources in a bad What is the true way to achieve that, those things cancel each other out. LCA environmental footprint of datacentres? allows you to weigh everything up in relation to each other.”

Mapping the Non-renewable materials evolution of systems This is a notion Andrews would like to see the industry pay closer attention to, along with how the global growth of Downtime the datacentre market is affecting the Earth’s supply of non- renewable materials. Discussions of this nature tend to focus on what Amazon, Facebook, Microsoft and others are doing to downsize their reli- ance on fossil fuels to power their datacentres. But Andrews says such discussions should be expanded to include how best to conserve the finite supply of raw materials

required to build datacentre hardware and other IT equipment. CHAKAWUT/FOTOLIA

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News “We, as a society, are very wasteful in that we take, make, use and do what they can to prolong the life of their hardware assets, and dispose of resources without much consideration for the con- says Askar Sheibani, CEO of IT repairs firm Comtek. Computer Weekly’s sequences,” she says. “Where some materials are concerned, we Unfortunately, the datacentre industry’s understandable pre- 2016 list of the 50 most influential people in IT will run out of them eventually, some more quickly than others. occupation with uptime and service availability means opera- “We do really need to look for- tors often feel pressure to invest in

UKtech50’s most ward and – even if we are relatively the latest and greatest technology, influential person in UK OK from a supply perspective at the “It’s a big challenge for us whether they need it or not, he tells IT 2016, Simon Segars, on security in the IoT moment – plan for growth in data- Computer Weekly. centres, electronics and the commu- to change the throwaway In many cases, operators end up Editor’s comment nications markets.” culture of IT equipment” committing to hardware refreshes For example, Andrews cites the they may not really need, under Askar Sheibani, Comtek Buyer’s guide uncertainty over the supplies of rare pressure from manufacturers, says to client access earth elements, which are in high Sheibani. “We have contracts with demand by manufacturers in the IT, mobile, automotive and clean major service providers that have moved away from manufactur- What is the true energy markets. ers because they have threatened to pull support for infrastruc- environmental footprint of datacentres? The need to safeguard supplies is particularly acute, given that ture-critical products,” he says. China produces about 97% of the world’s rare metals and has, “It’s a big challenge for us to change the throwaway culture Mapping the in the past, moved to safeguard the supply of these materials for of IT equipment and encourage people to resist the pressure to evolution of systems local manufacturers through export quotas, says Andrews. upgrade when they do not need to.” “Rare earth elements are required for a lot of things, and are Downtime commonly used in emerging and renewable technologies,” she Push to upgrade says. “They have been ring-fenced by China because it wants to As an example of such pressure, Sheibani points to the push for hang on to them for its own markets. Not only does this create operators to upgrade their 10Gb Ethernet and fibre channel net- security – from a supply point of view – but could also lead to the working kit, despite the fact that these products are more than price of them going up.” capable of supporting the vast majority of services. When it comes to minimising the potential impact the data- “Very few places will require 100Gb or 400Gb speeds, but centre industry’s projected growth could have on the Earth’s the problem operators have is that manufacturers will tell them resources, it is essential to encourage operators to recycle, re-use they are pulling support for the 10Gb products, or they feel under

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News

Computer Weekly’s 2016 list of the 50 most influential people in IT

UKtech50’s most influential person in UK IT 2016, Simon Segars, on security in the IoT

Editor’s comment

Buyer’s guide to client access

What is the true MACROVECTOR/FOTOLIA environmental footprint of datacentres?

Mapping the pressure to upgrade out of fear that something might go wrong if says this piecemeal approach to infrastructure upgrades does evolution of systems they do not,” he says. seem to be gaining ground in some parts of the industry. There is also a tendency among operators to upgrade their “There is a movement at the moment towards trying to disag- Downtime entire datacentre infrastructure when only part of it needs replac- gregate hardware and the rack, in general, which is an excellent ing, but it is possible to integrate legacy technologies with more idea,” he says. “If you have a database and want to increase your modern kit. “There is no doubt that legacy and modern products storage capacity, having disaggregated hardware means you don’t can be integrated and work together, but unfortunately that’s not have to replace all of it if you want to change your hard drive.” happening on the ground,” says Sheibani. “That’s due to a lack of McEntegart made his remarks during a sustainability-focused knowledge on the customer side.” panel debate at the Datacentre Dynamics Zettastructure event in That said, Niall McEntegart, datacentre operations director for London in November 2016. He added that wider adoption of the Europe, the Middle East and Africa and Asia-Pacific at Facebook, approach would dramatically reduce the overall energy that goes

computerweekly.com 13-19 December 2016 24 DATACENTRE SUSTAINABILITY

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News into building datacentres. “Instead of having to wheel out racks eco-friendly way, or will pay to remove the old hardware, service and completely recycle them before manufacturing new equip- it, and sell on the used equipment to give it a second life.” Computer Weekly’s ment from scratch, this approach dramatically reduces that over- Even with all this in mind, London South Bank University’s 2016 list of the 50 most influential people in IT all energy need from a sustainability point of view,” he said. Andrews and others admit there is still some work to do to impress The Green Grid’s Brady says it on operators the importance of

UKtech50’s most is wrong to think of all infrastruc- ensuring that the growth of the influential person in UK ture upgrades as bad for the envi- ustainability is something that datacentre market proceeds in a IT 2016, Simon Segars, “S on security in the IoT ronment, given that the deploy- sustainable way. ment of newer technologies in should be embedded into all business “My impression is that a lot of Editor’s comment datacentres can help reduce practices because it often makes people in the industry are terribly power consumption. , concerned that their systems are Buyer’s guide “Developments in technol- good business sense” robust and don’t fail, and eve- to client access ogy mean we can actually save rything else pales into insignifi- energy by replacing what would Deborah Andrews, London South Bank University cance,” she says. What is the true seem like a fully working device That said, the market’s bigger environmental footprint of datacentres? or parts with new ones,” he says. “New facilities, such as what players seem to be more aware than others of the need to ensure Facebook is doing with Open Compute in its hyperscale datacen- that the industry’s growth and activities are not at the expense of Mapping the tres in Sweden, are a great example of this.” the Earth’s resources, Andrews adds, but there are many more for evolution of systems whom sustainability is simply not on the corporate agenda. “I don’t think it’s unwillingness, but I think sustainability might Downtime Recycling core components And, by ensuring the products being replaced are disposed of be more of a luxury for some people because they are trying to responsibly and in a way that promotes the recycling of core keep their businesses up and running, and that’s really sad,” she components, operators can lower their power consumption says. “As a champion for sustainability, I think it’s something that while helping to conserve the supply of other raw materials. should be embedded into all business practices, because it often “Tens of thousands of circuit boards are recycled by dedicated makes good business sense. global datacentre specialists,” says Brady. “In more traditional “If you are reducing your energy consumption because you are datacentres, replacing the servers after three years will still save making things more efficient, then you are going to pay less for energy. Specialist companies help dispose of these devices in an your energy.” n

computerweekly.com 13-19 December 2016 25 MANAGING CHANGE

usiness competition can also be viewed as a landscape, Mapping the and so the value chain of customers, suppliers, activi- ties and processes can be broadly mapped. Climatic patterns are those things that can change this evolution Bvalue chain map regardless of your actions – for example, com- mon economic patterns and competitor actions. Understanding of systems climatic patterns is important when anticipating change. You can- not stop climatic patterns from happening, but you can influence, use and exploit them. Products and systems need different Every large system, whether a line of business or a specificIT management methods depending on whether project, contains multiple components that have relationships with each other but are also evolving – and as they evolve, their they are new, industrialised or commoditised. Simon characteristics are changing from the uncharted to the industrial- Wardley explains how understanding the evolution ised domain. You need to manage both extremes to survive and of systems determines the best approach compete against others. You cannot afford to be hand-carving nut-and-bolt pairs when a commodity form exists. Innovation paradox When dealing with the industrialised domain, you need to encourage coherence, coordination, efficiency and stability. However, the exploration and discovery of new capabilities in the uncharted domain requires a different approach. Any struc- ture, whether a company or a team, needs to manage both of these polar opposites. This is known as the innovation paradox. The story is even more complex because there will also be com- ponents on the journey between the extremes. These transitional components have a different set of characteristics and require a third mechanism of management.

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News For example, in the uncharted (genesis) space, transition and then more unit-based approaches no one knows what is wanted and exploration and ❯Wireless networking in the industrialised stage. Therefore any large Computer Weekly’s experimentation are required. Change is the norm technology is heading out of system, whether a company or even a govern- 2016 list of the 50 most the office and the living room, influential people in IT and the management method must enable and and on to the factory floor. ment, needs to use multiple purchasing methods. reduce the cost of change. We explore the trend. Equally, genesis is more suited to in-house

UKtech50’s most I tend to use an agile approach that has been cut development, whereas the industrialised can influential person in UK right back to core principles – a very lightweight be safely outsourced. Even the best approaches IT 2016, Simon Segars, on security in the IoT version of extreme programming (XP) or Scrum. to budgeting are vastly different, moving from investment accounting to product profit-and-loss

Editor’s comment Creating a product to activity-based cost control. As a component evolves and we start to understand it more, Any significant system will have components at different Buyer’s guide our focus changes. Some time during the custom-built stage, we stages of evolution. There is no single method that will fit all. to client access start to think about creating a product. In finance, IT or marketing, there is no single magic method. While we may continue to use underlying techniques such as XP Unfortunately, most companies have no map of their environ- What is the true or Scrum, our focus is now on reducing waste, improving meas- ment to understand the differing needs and plump for a one- environmental footprint of datacentres? urements, learning and creating that first minimal viable product. size-fits-all solution – but it does not fit all. Today, lean is a popular approach for this stage. The component The story of evolution is further complicated because com- Mapping the continues to evolve, becoming more widespread and defined as it ponents not only evolve but also enable new higher-order sys- evolution of systems approaches the domain of industrialised volume operations. tems to appear. A standard electricity supply paved the way Our focus switches again, this time to mass production of for all manner of things from television to computing. Genesis Downtime “good enough” products, which means reducing deviation. At begets evolution begets genesis. this point, Six Sigma and formalised In his theory of hierarchy, Herbert frameworks such as ITIL are appro- Simon showed how the creation of a priate. This also applies in other hange is the norm and the system is dependent on the organi- fields. Purchasing requires a ven- C sation of its subsystems. As an ture capital-based approach in gen- management method must enable activity becomes industrialised and esis, switching to outcome- and off- provided as ever-more standardised the-shelf-based approaches during and reduce the cost of change and commodity components, it not

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News BAKHTIARZEIN/FOTOLIA

Computer Weekly’s 2016 list of the 50 most influential people in IT

UKtech50’s most influential person in UK IT 2016, Simon Segars, on security in the IoT

Editor’s comment

Buyer’s guide to client access

What is the true environmental footprint of datacentres?

Mapping the evolution of systems

Downtime

only enables faster implementation, but also rapid change, diver- standardised. Significant improvements continue, but the stand- sity and agility of the systems that are built on it. ard acts as an abstraction layer. In other words, it is quicker to build a house with commodity When an electricity supplier introduces sources of power gen- components such as bricks, wooden planks and plastic pipes eration, such as renewables, we don’t have to rewire our houses. than it is to start from a clay pit, a clump of trees and an oil well. But if the constant operational improvement in electricity gen- This does not mean that change stops when components are eration were not hidden behind the interface, all the consumer

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News electronics built on it would also need to change continuously. never have had the ability or the capital to write these words on a Instead, as a component evolves to a standard commodity and Microsoft Word processor on a digital computer. Computer Weekly’s then to a consumer product, improvements are increasingly Modern-day cloud computing represents the evolution of many 2016 list of the 50 most influential people in IT hidden. Changes are reflected as IT activities, from product to utility greater efficiency or a better price services, and the provision of stand- or quality of service, but the activity ard components is fuelling the rapid UKtech50’s most Computing evolved through influential person in UK itself effectively remains as it is. rate of development of higher-order IT 2016, Simon Segars, on security in the IoT Exceptions to this create signifi- competition, enabling the systems and activities. Many ser- cant upheaval because of all the vices we consume, from Netflix to

Editor’s comment higher-order systems that need to creation of novel higher-order Dropbox, are unlikely to have been change, and government involve- systems such as databases, which practical without commodity and Buyer’s guide ment is often required – for example, utility computing infrastructure. to client access when changing the electricity stand- again enabled new industries An idea has social value; the ard or the currency. The increase in implementation of that idea as a What is the true efficiency that results from the pro- new activity can create economic environmental footprint of datacentres? vision of more industrialised components enables innovation. For value when that activity is useful. This process of transformation example, electricity generation evolved through competition to from social to economic value is known as commodification. Mapping the become more industrialised, which, in turn, through componenti- evolution of systems sation effects, enabled higher-order systems such as computing, Differential benefit which enabled new industries serving new user needs. As a new activity evolves, various iterations of it will spread Downtime throughout society until the activity becomes commonplace and Higher-order systems its differential benefit reduces close to zero. What started with Computing, in its turn, evolved through competition, enabling a high differential benefit due to its scarcity ultimately evolves the creation of novel higher-order systems such as databases, to have little or none because it is commonplace – a commodity. which again enabled new industries. And so the process contin- This is the process of commoditisation. ued, until we have today’s intelligent machine agents. At the same time that the differential benefit of a component Without a long history of more industrialised forms offering declines, it also becomes more of a necessity and a cost of doing highly efficient components for once-magical wonders, I would business, such as the telephone.

computerweekly.com 13-19 December 2016 29 MANAGING CHANGE

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News This creates a situation where the unit value of something may differential effect. They are not associated with high future oppor- be declining while the total revenue generated is increasing due tunity, except in early-stage replacement of any existing product Computer Weekly’s to volume. Alongside this, the cost of production of each unit industry. Their future is one of stable and increasingly low-margin 2016 list of the 50 most influential people in IT changes as it evolves. For example, the unit cost of production of revenues that may nevertheless be significant because of volume. a landline phone is vastly less today than when telephones were However, the more industrialised components enable new

UKtech50’s most first invented. As a result, the transitional domain between the higher-order systems that are future sources of worth and wealth influential person in UK extremes of the uncharted and the industrialised tends to be the generation, such as electricity-enabled radio, TV and computing. IT 2016, Simon Segars, on security in the IoT most profitable in an industry. The downside is that higher-order systems are uncertain and This wealth generation is due to a combination of high unit value, you do not know which will be successful – electricity also ena-

Editor’s comment increasing volume and declining production costs. The uncharted bled Edison’s electric pen and Gaugler’s refrigerating blanket. n domain is associated with high production costs and high levels Buyer’s guide of uncertainty but potentially very high future opportunity. Being Simon Wardley is a researcher at The Leading Edge Forum and the lead practitioner for to client access first is not always the best course due to the burden and risks of the Wardley Maps advisory service, helping clients to anticipate market and ecosystem research and development. developments. This is an extract of his book on value chain mapping. What is the true environmental footprint of datacentres? Future less rosy The transitional domain is associated with reducing uncertainty, Mapping the declining production costs, increasing volumes and highest prof- Climatic patterns evolution of systems itability. However, although the environment has become more predictable, the future opportunity is also in decline because n  Everything evolves Downtime the act is becoming more widespread, understood and defined. n Characteristics change So, as we reach the zenith of wealth creation, the future of the n No one size fits all industry is looking decidedly less rosy. n Efficiency enables innovation The industrialised domain is associated with high certainty, n  Higher order systems create sources of worth high levels of predictability, high volumes, low production costs n  There is no choice on evolution and low unit margin. The activity is not seen as differential but n  Past success breeds inertia an expected norm – it has become commonplace. Activities that Source: Simon Wardley have evolved to this state – such as nuts and bolts – have a minimal

computerweekly.com 13-19 December 2016 30 DOWNTIME

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Computer Weekly’s 2016 list of the 50 most influential people in IT

UKtech50’s most influential person in UK IT 2016, Simon Segars, on security in the IoT

Editor’s comment

Buyer’s guide to client access

What is the true environmental footprint of datacentres?

Mapping the A thoroughly indecent interview proposal some hotshot marketing bod. With some coverage in Computer evolution of systems Contrary to popular belief, the Computer Weekly team are a dis- Weekly hanging in the balance, the PR asked our journalist to sug- cerning bunch when deciding who to interview, with relatively gest an alternative job title for their “marketeer” that might be Downtime few of the IT industry’s waifs and strays making the cut. a better fit for our readership. “Obviously we can’t promote him One way to ensure one of our award-winning (or losing) jour- to CEO or anything, but for your purposes, he can be whoever nalists won’t swap conference call deets with a potential inter- you need him to be and do whatever you want.” Now, this Pretty viewee is if the words “sales” or “marketing” appear anywhere in Woman-esque proposition is not one we often encounter, cer- their job title. Our battle-worn colleagues in the PR industry know tainly not outside of Soho’s less salubrious drinking dens. this well, but that doesn’t stop some from trying. Our writer made their excuses and exited the conversation at One of our journalists discovered recently just how far they are this point, without waiting to hear what further lengths the PR’s prepared to go, after turning down a PR’s offer to conflab with client would be willing to go to. n

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