LIST OF CALL CENTER PROJECTS TILL DATE

Call Center - Mother & Child Health related projects

1. 24/7 Call Center on Mother & Child with Initiative for Mother & Child ( PAIMAN-USAID & JSI Initiative), this project manned by 10 Licensed Doctors and was to handle 24/7 calls from 13 PAIMAN districts, it was pilot for 10 months, and was closed due to lack of coordination from field staff – Ref: Dr Nasir Idreese- Ex Project Director-PAIMAN-( Currently at TRF – [email protected] Cell: 0300 5551248)

2 During 2009, did a pilot project on using TV transmission and Mobile Phones to educate Mothers for Maternal and Child care issues through a 24/7 Call Center with a leading private sector TV channel ATV & National Committee for Maternal and Neonatal Health ( NCMNH), Ref: Dr Saddiqah Jaffery-President- National Committee for Maternal and Neonatal Health –email: ncnnh@cyber..pk Cell: 0300 2248712 – 0314 2001588 – Ph 021-35341598 / 021 35341597)

1. Established a 24/7 Medical Call center during 2010 floods ( with special focus on Mother & Child Health) , along with Pakistan Television Corporation and Zaiuddin Hospital and Medical University ; Ref: PTV: Mr Fakhar Hameed –Director-Information Technology-Pakistan Television Corporation- email: [email protected] :Cell: 0300 8550123.

2. Radio Pakistan Medical Call Center on Mother & Child Healthcare, in technical collaboration with Efroz Chemicals, this was a 24/7 medical call center backed up by Automated Voice information system for health related issues.

3. Call Center for Telehealth by National Disaster Management Authority ( NDMA), at Prime Minister Secretariat-Islamabad and Telecare(pvt)Ltd in 2011 Rains and floods, this call center supported calls from patients in three affected locations ( Mirpurkhas, Tando Muhammad Khan and Badin), where Telecare & NDMA were running their telemedicine centers, focusing on Mother and Child Health related diseases and issues during Rain devastations. Ref: Dr Zafar Iqbal Qadir- Chairman NDMA, [email protected], [email protected] – Ph: 0519222373, cell: 03366663377. Ms Zaib u Nisa Gandapur-DRM Officer-NDMA- Ph:051 9209845 – email: [email protected]

4. Call Center to support Mother and Child Related issues in rural Punjab using telehealth – Telecare –Chenab Development Foundation ( CDF-A partner NGO with Pakistan Poverty Alleviation Fund) – Abdul Munim- Director CDF, [email protected] –Cell: 03018500626 – Ph 051 4477734.

5. Call Center for Mother and Child health - Working on to establish Mother and Child helpline center for nine locations in Baluchistan with Taleem Foundation all these locations are the schools in tribal areas of Balochistan, where a total of 6500 students are studying- www.taaleem.pk Ref: Ms Sobia Asad – Chief Executive, Taleem Foundation- cell: 03335551321- [email protected] Mr Abdul Basit Khawaja, General Manager, Taaleem Foundation, Islamabad, Pakistan Cell: + 92 331 5248814 - [email protected]

6. Call Center for advising Overseas Pakistani’s on their family health issues – Pakistan American Chamber of Commerce and Industry – CA, California. USA. Ref: Mr Mian Shahbaz-President, [email protected] –Cell:+141- 5740630.

7. Did Medical Call Center with Pakistan Medical Association, this was operated for 3 months only as pilot: Ref: Dr Sher Shah Syed- Cell: 0333 2156735- Dr Najam Mehmoodi – Cell: 0300 9229448 – Ph: 021 34548718.

Mother & Child Health related Call Center Project Approved – but not executed:

8. In 2011Mother & Child Health Call Center with Support through Mobile Phones was among 16 selected projects from worldwide 72 project by mHealth Alliance and United Nation Foundation, but in final round, it could not make it to 6 winners – Ref: Patricia Mechael, PhD MHS, Executive Director, mHealth Alliance, United Nations Foundation , D 202.419.6414 -M: 202.250.4158 -1800 Massachusetts Avenue, NW, Suite 400 -Washington, DC 20036 - [email protected]

9. A Mother and Child Call Center project with field support program got approval by RAF – DIFID (Research & Advocacy Fund ) in the initial round in 2009, but was not approved in the final round because of submission of non proper project written document by Phonecast, however case was taken up by DIFID during a personnel presentation. The project was asked to be re submitted. Ref: Ms Helen Appletion- Senior Social Development Advisor- DIFID Pakistan- British High Commission, Diplomatic Enclave, Ramna 5, Pakistan- email: H- [email protected] – Ph: 051-2012546- Cell: 0300 500 5933.

10. In September 11, 2009 Project on E-HEALTH SERVICE CENTER FOR MOTHER-CHILD CARE”COMMUNITY DEVELOPMENT THROUGH CSO & CORPORATE SECTOR Got approved on – But due to Phonecast (pvt)Ltd being private limited company- project was not awarded: Ref: The Incharge, Public – Private Partnership Unit, Planning & Development Department, Sindh Secretariat No 2, Tughlaq House, 2nd Floor, Karachi. Govt of Sind

Phonecast Call Center projects– Non Medical related:

11. 2008 National Election Call Center - with Pakistan Television Corporation, through this call center all election results from sensitive locations were received by call center and later disseminated to the PTV News control room. Ref: Mr Mirza Yousuf Baig – Managing Director-PTV, [email protected]: Cell: 0300 5559222. Mr Fakhar Hameed –Director-Information Technology- email: [email protected] : Cell: 0300 8550123.

12. Call Center for issues and complains of retired employees, registered with Employees Old age Benevolent Fund ( EOBI), this was a 8 Hour Live call center, later backed up by Voice messaging service, this project operated for one full year. Ref: Mr Javed Iqbal - Asst Director General, B&C Dept- EOBI- email: [email protected], [email protected] – cell: 0300 8238036.

13. Call Center for Tele Brand – India’s Largest TeleMarketing Company, this call center was established in August 2006 at Karachi, this project has agents taking inbound calls from all over Pakistan through a central toll number to sell consumer and healthcare products.

14. PUKKAR Call Center, Fund raising in 2011 Floods by Imran Khan – With Imran Khan Foundation and Jang Group of Newspapers – raise Rs 340 million, through inbound pledging.- Ref: Mr Ali Qadir –Coordinator –Imran Khan [email protected], Cell: 0333 5180909

15. Call Center for HAJ operations 2011, handling calls from 90,000 pilgrims on Govt quota, who would called a local Saudi Arabia’s toll free number and calls were picked up by Phonecast agents in Karachi. Ref: Mr Abu Ahmed Akif - Director General, Haj Operation. Pakistan Haj Mission – Jeddah- Saudi Arabia.( [email protected] ) Ph: +966 26626670980- Cell: +966 504517632)

16. Jehan Pakistan Call Center -A project of University of Lahore ( UOL)– a 24/7 call center for Newspaper readers and their feed back- Ref: Mr Awais Rauf- Editor In Chief – Ph: 03334122223 - [email protected] – Shezad Bashir – Director Corporate Communication & Product Development, Jehan Publication- Ph: 021 35319901-8 :Cell: 03459449814 – email: [email protected] ;

17. PTCL EVO TV Call Center: To support the Subscribers to PTCL EVO TV, a service by Phonecast, the callers use this call center to seek information or register complains on the TV service offered by PTCL on their Tablets and USB internet dongles. Ref: Syed Ammar Haider Kazmi/SM IPTV & VAS provisioning/PTCL - [email protected] Ph: 0512283149 – cell: 03009559305.

18. Established Ensign ( Shaheen Foundation) Call Center, a state of the art 140 seats call center in technical collaboration with Eveready Group and Astranet India.This was a project funded and operated by Shaheen Foundation ( a subsidiary of Pakistan Airforce) Ref: Air Commodore () Ajmal Shah – Ex Director Ensign & Ex Director IT Shaheen Foundation- email: [email protected] ;Cell: 0321 5006991.

19. Established a 96 seat call center for Crestel(A project of Crescent Group) – Ref: Mr Shahid Mir – Ph: 03008550900 [email protected]

20. Call Center ( Helpline) Non Interest based Banking – In collaboration with Meezan Bank Ltd in support to a 18 TV shows on ATV Channel for nationwide viewers. Ref: Dr Imran Usmani, Head of Advisory Board-Meezan Bank- 0300 8220661.

21. Playing major part in ACCO – Association of Call Center Operators- I am the President of this Association, www.callcenter.net.pk

22. Call Center- For outbound survey on seeking opinion about Telehealth service by AMAN Foundation. Ref: Ms Nadia Ghafoor – Project Coordinator-Healthcare services-Cell: 0302 829 2465 Ph: 021-111 11 8324- [email protected].

23. Call Center for International IPTV Technical Support for PBX Telecom- Romania Ref: Mr Orlando Razvan Matei , Founder & Chief Technical Officer- PBX Telecom, Romania, [email protected] – Ph: +407 26103208.

24. Call Center for ZONG Pocket TV- Mobile TV service by PBE (pvt)Ltd- Islamabad, this call center was to provide technical support to subscribers of Mobile TV on ZONG Network- www.pbe.com.pk Ref: Mr Ali Gillani – Vice Chairman –PBE- [email protected] Cell: 0333 5180909 – Ph ; 051 8439993.

Phonecast Automated Call Center Projects:

Beside above Live Call Center projects, there have been dozens of automated call Center projects done by Phonecast for Media Channels, please see the list of projects explained on the power point sheet.

Call Center Projects( based on 0900- PRS) Client 25. PTV Popular Awards- 2006 till 2010 Pakistan Television - PTV 26. Mughal Azam Movie Infoline Quiz PTV 27. Lakson Tobacco's world Cup cricket Quiz-PTV PTV 28. PTV’s “Private Drama” Quiz PTV 29. Roshan Pakistan –PTV Daily Morning Transmission PTV 30. “PAK-BANGLADESH” Cricket Quiz-PTV PTV 31. ATV Channel Annual Awards – 2006 ATV Channel 32. Morning with Farah ( Morning Show Call Center) ATV 33. Khawaja On Line -Show ATV 34. Boom On Live-Show ATV 35. Cricket Quiz – HUM TV-2006 HUM 36. Taj Mahal Quiz– Indian Movie GEO 37. Radio Pakistan Corporation (Quizline) RADIO 38. FM – 100 ONLINE FM-100 39. Golden Ideal Awards- FM-103 – Dubai Media City. FM 103 40. Cooking Helpline MASALA TV 41. Sun TV Line SUN TV 42. Sanam Small Room (KTN- Sindhi) KTN Sindhi TV 43. Cookery (KTN- Sindhi) KTN 44. Social Issues helpline APNA TV 45. Music On Demand Kashish TV 46. Reckitt’s “Dettol Quiz” RECKIT 47. Walls Ice Cream Show UNILEVER 48. -PTV UNILEVER 10. Mobile Phone Quiz Mobile Zone