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201 One-on-One Tutoring

To register for computer training at Kitsap Regional Library please call your local branch:

Bainbridge: 206-842-4162 Downtown Bremerton: 360-377-3955 Kingston Library: 360-297-3330 Little Boston: 360-297-2670 Manchester: 360-871-3921 Port Orchard: 360-876-2224 Poulsbo: 360-779-2915 Silverdale Library: 360-692-2779 Sylvan Way: 360-405-9100 or Toll-Free 1-877-883-9900

Visit the KRL www.krl.org to view class dates and times

1 Internet 201 One-on-One Tutoring

Lesson Plan Topic

This lesson plan provides a more comprehensive look at the Internet and the . It jumps beyond the basics and explores searching strategies, browser shortcuts, and the use of web searching history.

To register for this lesson, a library user must have a basic understanding of how to access the Internet and search the World Wide Web. Some understanding and experience with the following items is a requirement before taking this class:

1. basic knowledge of the Internet Browser 2. basic understanding of a website address 3. website navigation – menus & links 4. familiarity with search engines and web directories

If a library user is not yet at this comfort level with the Internet and World Wide Web, we suggest they first enroll in Internet 101 which is also offered at KRL.

Lesson Plan Objectives

The objectives of this lesson plan are: 1. to offer a more comprehensive look at the structure of the Internet and World Wide Web 2. to enhance Internet and web searching skills through hands-on instruction

Students enrolled in Internet 201 will learn:

• Internet Browser: Keyboard Shortcuts & Search History • & Searching Strategies • Resource Credibility: Choosing the right source • Printing: Print selection & Print-friendly pages • E-commerce: safety tips for

Materials needed:

• KRL public computer terminal • Internet 201 handouts • KRL Internet Guest Pass • Internet 201 Evaluation Form

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INTRODUCTION (5 minutes)

Introduce yourself and Class Objectives: explain your role as a volunteer computer • to offer a more comprehensive look at the structure of trainer for the Kitsap the Internet and World Wide Web Regional Library system. • to enhance Internet and web searching skills through hands-on instruction Review the objectives and skills to be addressed. Students enrolled in Internet 201 will learn: Ask your student to share what they hope to • Internet Browser accomplish by taking this ¾ Keyboard shortcuts class. This discussion ¾ Search History will help you gain a better ¾ Strategies understanding of the • Resource credibility student’s particular ¾ Comparing resources Internet needs and help • Guidelines for printing you focus on those needs ¾ Print-friendly pages during the class. ¾ Print Selection • E-commerce and online shopping ¾ Safety tips for shopping online

Skill One - INTERNET BROWSER: KEYBOARD SHORTCUTS (5 minutes)

Function Keys The Alt and Control keys are modifier keys. When pressed at the same time as another key, they give that key a new meaning depending upon the specific program running. Introduce these common Shortcut keys will not work in all applications, for instance keyboard shortcuts. Point when a user is entering data in an active these out that the key to using shortcuts will not work. them can be found in the Menu bar of the browser. In the Menu Bar of the Browser you will find these shortcuts listed next to their textual commands. Here are some popular browser shortcuts:

• Ctrl n opens a new browser window Have your student • Ctrl w closes a browser window practice using a few of • Alt + left arrow same as the back these shortcuts. Begin on • Alt + right arrow same as the forward button the KRL home page, click

3 on Local Information • Ctrl f used to search for a specific word or phrase 1. Ctrl F – find Kitsap on a page Sun • Ctrl p opens the print dialog box 2. Alt + left arrow – go • F5 refreshes the page back to KRL Home page • Alt + Home key takes you to the first page you see 3. Alt + right arrow – go when you access the Internet forward Local Information 4. Alt + home key to return to KRL home page.

Skill Two - INTERNET: FREE WEB versus HIDDEN WEB (5 minutes)

Review the definition of The Internet: A worldwide network of educational, the Internet and the government, business, and personal computers. World Wide Web. World Wide Web: A component of the Internet that Introduce the concept of presents information using a standardized Graphical User the Free Web versus the Interface or GUI Hidden Web. • Allows information to be structured in the form of pages which can be linked together. • Includes text, images, sound and video. • Uses “browser” software Have student use www.google.com to find Free Web: that portion of the World Wide Web that is Consumer Reports. Have indexed by conventional search engines, such as Google or them search on Digital Yahoo, and made up of pages that can be linked to one Cameras > then click on another. These pages can be accessed without logging into Ratings. Point out how a a site or paying a fee. visitor is blocked from this information unless they Hidden Web: that portion of the World Wide Web that is have a paid subscription. invisible to conventional search engines. The content of This is one example of the most of these sites comes from specialized . Hidden Web. Use alt + These sites block conventional search engines from home key to return to browsing or indexing their content. Access to the KRL home page. information within these sites usually requires registration or a subscription. The hidden web is thought to be much Explain that later in the larger than the web. lesson you will demonstrate how to retrieve information from the hidden web using your KRL library card.

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Skill Three - INTERNET BROWSER – SEARCH HISTORY (10 minutes)

Capturing Web Searches in History

Saving your Favorites Favorite web pages can be saved in a browser tool called You will not be able to Favorites. Once saved, these web pages can be accessed demonstrate Search again and again without having to re-type their web History at the public addresses in the . These pages are stored in terminals as each time a Favorites until deleted. It is possible to organize favorite patron logs off history is into specific folders. cleared. Session History You can explain about The address bar in the browser captures recent web Favorites and History if history. This is a handy feature in that a saved address you feel your student will list will pop up as soon as the user begins to type it into find it useful. the address bar. If a recently visited site shows up in this list, just click on the address in this list to access it rather than retyping it into the address bar.

Another way to view this list is to click on the small arrow located at the right end of the address bar.

Extended History The Internet browser keeps an Extended History of the web sites you have visited. This history will go back several weeks. This history can be useful for finding the web address of a specific website you visited in the past.

To view History: In Internet Explorer - choose VIEW > EXPLORER BAR then click on History.

To erase History: In Internet Explorer - choose TOOLS from the menu bar then INTERNET OPTIONS. Click on the Clear History button in the History section.

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Skill Four – WEB NAVIGATION & SEARCHING STRATEGIES (20 minutes)

Review the different ways Four ways to access information on the Web: an individual can find information on the World • Use a Web Address Wide Web • Use a Search Engine • Use a Remind student to • Use a Subscription scrutinize the web address to find clues as to who is responsible for Web Addresses this website. • Notice extensions • Erasing a web address back to its root takes you to its home page. Example: http://access.wa.gov/siteinfo/resources/HowDoI.aspx Root: http://access.wa.gov/ • Tilde (~) usually designates a personal website Choosing keywords: http://www.tc.umn.edu/~pmg/genealogy.html Using Google have student enter the term Search Engines zoo, note the number of returns. Now have them • Choose your keywords carefully. A searcher has insert washington in the the ability to broaden or limit the number of results search – again point out returned in a search depending upon which key results. Finally have words are entered. Adding additional terms to a them add seattle - note search is the simplest way of getting more accurate the difference in results. results.

Advanced Search: Using • Quotation Marks: Surrounding an important Google’s advanced search phrase with quotation marks ensures that the have student do a search results will contain that exact phrase and not the on peanut butter (exact total of each of its separate words. phrase) in the past 3 months with only .gov • Use the Advanced Search feature on search domains. engine. Allows a searcher to search by exact phrase, date range, specific language, document type, and/or domain extension.

• Search multiple search engines at once.

Metacrawler, www.metacrawler.com, developed at

the University of Washington employs a search

technology that searches many of the Internet's top

search engines at once. “A metasearch means more

and better coverage of the Internet.”

6 Introduce your student to Web Directories the Web Directory Librarians to the Using a web directory is not the same as using a search Internet. www.lii.org engine; it lists web pages in categories and subcategories. This is another great These web pages are usually compiled, evaluated, and example of a credible web organized by human beings as opposed to computer directory. Have them indexing. search on a subject area of interest to them. Electronic Resources (KRL’s Subscription Databases)

These databases are filled with millions of full text articles found in authoritative sources such as , From the library’s home professional journals, and . The information page have the student found in these databases is not available on the free web, choose Electronic KRL subscribes to these valuable resources and a library Resources. Explain the card provides access to the information. layout of this page. Organization of KRL’s Electronic Resources page: Choose Telephone Directories then • Databases are organized into categories and Reference USA. Have categories are listed on the left menu. them do a search on a • Descriptions of databases are listed within friend or family member. categories in the center of the page Use alt + left arrow to • Databases are listed alphabetically on the right go back, then ctrl+W to menu close database. Examples: Choose Magazines, Newspapers, and • Reference USA – telephone directory of United Journal Articles then States & Canada – business & residential choose Proquest. Have them do a keyword • Proquest – millions of full-text articles from search on Pluto. Note the magazines, newspapers, and journals number of results and variety of resources. Use • Novelist – Reading recommendations ctrl + W to close database. * Note: The librarians at the Information desks are always available to help you learn how to use these valuable Choose Reading databases. Recommendations then choose Novelist. Choose the Browse Lists tab then Explore Fiction>Adults. Have them explore a genre. Use ctrl + W to close database then alt + left arrow to go back.

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Skill Five – RESOURCE CREDIBILITY: CHECKING A VARIETY OF SOURCES (5 minutes)

Information can be found in a variety of different places. How does an individual know which information is the most reliable or accurate? One strategy for verifying credibility is to look in more Finding Genealogy than one place and compare resources. Resources: Think about the different resources available and Use Google to search on choose the source that makes the most sense when Genealogy, look for link beginning your search. The following options (not to Cyndi’s List listed in any particular order) are commonly turned www.cyndislist.com to when an individual is seeking information on a particular topic. Each provide a different Go to the KRL Research perspective and none should be discounted. Corner click on the link to Genealogy – view links • Search Engine - Free Web • Web Directory - Free From KRL KitCat • Print resources - Library Catalog – Hidden Web Catalog do a words & • Subscription Databases - Hidden Web phrase search on Genealogy find title:

929.1072 HULL “Tracing your family history: the complete guide to locating your ancestors and finding out where you came from” by Lise Hull

Use KRL Subscription Database choose Heritage Quest Online

Skill Six – PRINTING TIPS (Highlighting Text, Print Selection, & Printer Friendly pages)

Printing specific text within a document

To print specific text in a document the user must first highlight the text in the document using the mouse. Place From the KRL home page the cursor at the beginning of the text to be highlighted, have your student click when the arrow changes to an I beam, left click and hold on the link to instructions the button down. Drag the cursor over the text -- do not

8 about Wireless Internet unclick until all the text is highlighted in blue. Access in the library (bottom of the page). Click When all the text is highlighted, unclick the left on the link for Technical mouse button. Go to File in the menu bar (or use Information. Have them ctrl+P) to open the print dialog box. In the print highlight the text for dialog box under Page Range, click on the radio Technical Information button next to Selection then click the Print then open the print dialog button. This tells the printer to only print the text box using ctrl+ p. that has been highlighted. Explain how to choose and print selected text. Printing using a website’s print icon or link Use the ctrl + left arrow to go back to KRL Home Often web site design programs such as CSS, Page. JavaScript, and frames can create problems for a user trying to print a . Because of this, Have student click on some sites offer alternative versions that optimize Research Corner then viewing and printing. To access a more useable Legal Information then print-out look for the links provided on a website Revised Code of pointing toward a more optimal print-out. These Washington. Look for links can be called Print-Friendly, Print Version, the link that says Print or there will be a Print Icon – always use these Version. Click on this options for printing when offered. link to see the different print view. Use alt + left arrow to return main page.

Skill Seven - E-COMMERCE AND ONLINE SHOPPING SECURITY

Provide your student with The American Bar Association has created a website that a basic overview of provides useful information for the online shopper. information and issues Entering the following address www.safeshopping.org/ will concerning shopping take the user to information about: online. A good resource is • Security the American Bar • Privacy Association’s web site on • Payment safe shopping. • Seller • Product • Terms • Delivery • Records Have your student type in • Complaints the web address www.safeshopping.org The following webpage was also created by the American Take them to a few links Bar association. It’s a one-page list of Security Tips to to introduce the content. keep in mind while shopping online. Point out that the Security www.safeshopping.org/security/index.html Tips are in the handout.

9 PRACTICE TIME – 30 MINUTES USE THE FINAL ½ HOUR TO PROVIDE YOUR STUDENT WITH FREE TIME TO SEARCH THE WEB. BE AVAILABLE TO ANSWER QUESTIONS AND HELP YOUR STUDENT WORK THROUGH PROBLEMS.

CONCLUSION (10 minutes)

Address any questions • Remind your students to practice! The sooner they or comments. practice the more they will retain. • Encourage them to bring their handouts to the library when they practice. • Reiterate that you are one in a team of many at KRL

willing and able to help them with their computer Thank your student for questions. coming, and ask them to • fill out an evaluation Emphasize the importance of the Information desk and the Reference librarians. These librarians are form. Explain how always happy to answers any questions library users important their feedback is to the success of the might have. program.

Other Websites that can be used for examples:

• Public Broadcasting Station www.pbs.org • AT&T Worldnet www.att.net • CBC News – Canada www.cbc.ca • British Broadcasting Corporation www.bbc.co.uk • American Association of Retired Persons (AARP) www.aarp.org

Resources: Tips and Tutorials

American Association of Retired Persons (AARP) Computers and Technology http://www.aarp.org/learntech/computers/

Better Business Bureau - BBBonline Programs Reliability & Privacy Seals http://www.bbbonline.org/business/

Bill and Melinda Gates Foundation http://www.gatesfoundation.org/default.htm

GCF Global Learning – Free tutorials http://www.gcflearnfree.org/Tutorials/

10 Internet Assigned Numbers Authority (IANA) http://www.iana.org

Internet Corporation for Assigned Names and Numbers (ICANN) http://www.icann.org/general/

National Cyber Security Alliance http://www.staysafeonline.info/

Pew Internet & American Life Project Latest Trends http://www.pewinternet.org/trends.asp

Safe Shopping - American Bar Association Home http://safeshopping.org/ Security Tips http://safeshopping.org/security/index.html

University at Albany Internet Tutorials http://library.albany.edu/internet/

University at Albany, State University of New York Internet Reference Center http://library.albany.edu/internet/reference/

Washington State Library Library Smart http://www.librarysmart.com/working/home.asp

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