Lincolnshire Care Services Directory 2014/15

Lincoln Cathedral

Comprehensive information and advice on choosing and paying for your care and support • Home support • Specialist care • Useful contacts • Care homes www.lincolnshire.gov.uk/mychoicemycare

In partnership with HALCYON CARE A TEAM THAT REALLY CARES

Halcyon Care has been established since 1989. It is a family owned company providing residential, nursing and dementia care. We pride ourselves in delivering care which focuses on the resident as an individual and recognises their unique characteristics, lifestyle preferences and care needs.

THE FOUNTAINS HOMER LODGE NIGHTINGALES HOUSE CARE CENTRE CARE CENTRE CARE CENTRE Church Lane, Tetney, 23 – 28 Monson Street, Main Road, Bucknall, Near Grimsby DN36 5JX Lincoln LN5 7RZ Woodhall Spa LN10 5DT 45 nursing and personal care beds, 45 nursing and personal care beds & people with dementia & physical 47 nursing and personal care beds physical disability disability Tel: 01472 210 456 TETNEY Tel: 01522 530 108 LINCOLN Tel: 01526 388261 BUCKNALL E: [email protected] E: [email protected] E: [email protected]

MANOR CLARENCE HOUSE EASTWOOD HOUSE CARE CENTRE CARE CENTRE CARE CENTRE East Kirkby, Near Spilsby Albert Street, Brigg, Lincolnshire Doncaster Road, Rotherham, PE23 4DB DN20 8HS S65 2BL 41 personal beds including people with 33 personal care beds including people 37 personal care beds including people mental health problems with dementia with dementia Tel: 01790 763 381 EAST KIRKBY Tel: 01652 650 950 BRIGG Tel: 01709 363 093 ROTHERHAM E: [email protected] E: [email protected] E: [email protected]

A team that really cares choosing a care home Services delivered in homely environments for yourself, a close relative or a friend is one of the with up to date facilities most difﬁcult decisions you have to make... • GP visits to our homes We understand this, so why not visit for a few hours, • Visiting Chiropodist and Hairdresser the day or spend a week with us? Visitors are welcome • Respite and day care at any time and residents are able to personalise • Home cooked meals and a wide range of social activities their room. • Special care for mental health-related problems Self funding and local authority funded clients welcome. • En-suite rooms www.halcyon-care.co.uk Contents Publications

Welcome from Lincolnshire County Council 4 Keeping people safe 47 Areas covered by this Directory 6 Make your voice count 48 Introduction 8 The new Care Act and what it You’re in charge 10 means for you 50 Supporting you to remain independent Information, legal and fi nancial issues 51 at home 12 Useful contacts 56 Living at home 14 Lists of providers Do you look after someone? 28 Care and support providers 25 Getting out and about 30 Day care and Day Centres 30 Care homes and housing options 34 Care homes / care homes with nursing 61 Living with dementia 41 Index 82 Disabilities and sensory loss 45

As with the listings on www.lincolnshire.gov.uk/mychoicemycare, all the listings in this publication are supplied by the Care Quality Commission (CQC) in association with Lincolnshire County Council and neither Lincolnshire County Council (LCC) nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by Lincolnshire County Council.

For further copies of this Directory, call the Customer Service Helpline on 01522 782155.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud Alternative formats option for those requiring the information in the spoken word.

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 3 Welcome from Lincolnshire County Council

A warm welcome to the 2014/15 edition of your So, despite us being in times of financial pressures Lincolnshire Care Services Directory. I hope you will find coupled with Lincolnshire’s growing elderly population, it this to be a useful publication, telling you about the care remains our highest priority to help the most vulnerable and support choices available across the county, either for members of our communities. They say prevention is yourself, a member of your family or friend, or someone better than cure and we’re helping more people than you care for. before receive support to keep them independent at We know it can be a stressful and daunting time when home for longer, avoid unnecessary hospital admissions you have to make decisions on what kind of help you need, and bounce back more quickly from setbacks, thanks who will provide it and where. Be assured – we are here to initiatives such as our new Wellbeing Service. More to assist you every step of the way. This Directory also runs information about the Wellbeing Service can be found on alongside www.lincolnshire.gov.uk/mychoicemycare page 14 of this Directory. and our Customer Service Helpline 01522 782155, giving Whether you pay for your own care or not, you can you clear, easy-to-understand information and advice. contact Lincolnshire County Council for advice. We’ll Choice, personalisation and control are words you will work closely with you, and your family or carer too as we hear a lot during your care journey, because we believe recognise the importance of their role in ensuring the right strongly in not simply shoe-horning you into the easiest, support to make the biggest difference to you. Whether generic, off-the-shelf option, but rather helping ensure that you can pay for your own care or not, you can contact the care you receive is tailored to your individual needs and Lincolnshire County Council for advice, look for information circumstances. in this Directory, give us a call on 01522 782155 or visit We also believe in helping you make informed decisions, www.lincolnshire.gov.uk/mychoicemycare ones that you’re confident in because we’ve worked The County Council is responsible for the development closely with you – and continue to do so as situations of a wide range of support and we are passionate about change over time. We know that you want, and deserve, making a real difference to the wellbeing of everyone who high-quality and safe care and to be treated with dignity needs it. Wherever possible, we will give you the ability and respect. to choose to stay in your own home and maintain your So these are our priorities. That is our commitment to independence for as long as you can. We will work closely you. with you and your family or carer, as we recognise the The new Care Act is something you’ll start to hear more value of their understanding on what support will make a about and brings in further assurances for you. Much of difference to you. it is turning existing policy which we already follow into In this publication you’ll find details of what care is formal legislation and it also introduces new duties to local available, living at home, support to carers, getting out authorities to ensure that wellbeing, dignity and choice are and about and your options for housing and care homes. at the heart of health and social care across the country. Information on financial issues and support for people with As well as even greater rights and support for carers and a dementia, disabilities and sensory loss are also included cap on care costs in the future, at the heart of the Care Act along with, of course, the list of providers in our county. is ensuring a wider range of good quality services, giving I hope you find this Directory useful in helping you people more control to make more personalised choices make informed decisions on the choices available to you in over care, meaning even better care that works for you. Lincolnshire. Further information is on page 50. You also deserve care which is not piecemeal and uncoordinated between a multitude of care providers. A radical health and care review, known as Lincolnshire Health and Care, is looking to achieve just that, improving joint working by integrating health and social care services. Community neighbourhood teams could include nurses, Councillor Patricia Bradwell, GPs, social workers, mental health staff and therapists, Executive Member providing round-the-clock joined up services, reducing for Adult Care pressure on emergency units at hospitals.

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care

Areas covered by this Directory

This Directory is divided into the geographical areas indicated on this map. Care providers by areas start on the following pages:

Boston page 61 Lincoln page 68 Skegness page 75 Gainsborough page 63 Louth page 71 Sleaford page 77 Grantham page 66 Market Rasen page 72 Spalding page 78 Horncastle page 67 North Kesteven page 74 Stamford page 81

Care and support providers page 25 Day care and day centres page 30

Caistor A1031

Gainsborough Gainsborough Market A631 Rasen Louth A15 Louth Ellis Mill A157 A46

A153 A16 A57A A158

A52 Lincoln Lincoln A158 North Horncastle Kesteven Skegness

A16 Coningsby A15 A17 A52

A153 Horncastle A17 Sleaford Boston A5A52 Grantham A16 A52

A15 A17 Spalding

A16 Market Skegness Pier Deeping Stamford

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Professional care in a homely environment

· We are specially trained and wholly committed · As a charity, our focus is on people to helping people to live with dementia with not profits dignity and compassion · Homes in Boston, Bourne, Gainsborough, · We will listen to your life story and base your care Grantham, Holbeach, Lincoln, Market around your individual needs and preferences Rasen, North Hykeham, Spalding, Spilsby and Stamford · Our compassionate approach is underpinned by the Christian values of our sponsoring orders

See for yourself by calling 0800 988 8133 to book an appointment or visit our website for more information www.osjct.co.uk Introduction

How to use this Care Services Directory

The articles in this Care Services Directory have been interested in the sections on: compiled with contributions from Adult Care of • ‘Living at Home’, starting on page 14; Lincolnshire. When the words ‘we’ and ‘us’ are used in the • ‘Care and support providers’ starting on page 25; Directory it means Adult Care. • ‘Information, legal and financial issues’ for information on Many people will use this Care Services Directory paying for non-residential care and support starting on looking for advice and information about adult social care. page 51. The Directory aims to give an overview of all aspects of If you care for a relative or friend and need some extra adult care to everyone who is looking for support. guidance and support, you might be interested in the Thinking about the care or support either you or sections on: someone else in your life will need can be daunting • ‘Direct Payments’ and other self-directed support and making any change in your life will require making information which starts on page 10; decisions. We try and provide the basic information and • ‘Help after leaving hospital’ in the ‘What care is available?’ guidance you will need about adult care in this Directory, section on page 12; and give you the details of other organisations that can • ‘Assessment’ information on page 13; help. In the first instance you can always go online to • ‘Do you look after someone’, on page 28, even if you Lincolnshire County Council’s online information service may not identify yourself as one, there is plenty of www.lincolnshire.gov.uk/mychoicemycare or call us information on the support available if you care for on 01522 782155. someone in your life. There is a lot of information in this Directory, and, depending on your circumstances, some parts will be of If you are thinking it may be time for residential care interest to you and others won’t. We have tried to think for yourself or for someone you care for, you may be about who will use this Directory and have set out below interested in the sections below. You may also find it the parts that we think will be of most interest to you useful to contact Adult Care to talk through your options, following the same major themes on our website as it is not an easy decision, via our Customer Service www.lincolnshire.gov.uk/mychoicemycare Helpline on 01522 782155. Throughout this Directory, you will find the information • ‘Care homes and housing options’ on page 34; you need listed under helpful sections detailed in the • ‘Information, financial and legal advice’ on page 51 if you contents page. Here, we have set out the parts that we are wondering about how to fund your care or about the think will be of most interest to you. inspection process for care homes; If you want to remain independent in your own home • ‘Care homes and care homes with nursing’ listings but need a little help in order to do so, you might be starting on page 61.

www.lincolnshire.gov.uk/mychoicemycare

www.lincolnshire.gov.uk/mychoicemycare is contact them directly. Lincolnshire County Council’s online information and There is a section where you can find out about advice service which enables you, your family, carers and financial costs involved in paying for your care needs, friends, however distant, to research the options available and how much we will fund towards this. Using the new to you in the place where you live in Lincolnshire. financial calculator you will easily and quickly be able to There is a wide range of information on My Choice find the information you need to help you make your My Care which will help you or the person you care for own decisions about where to go next. find the support and services you require to help you The site is designed to be simple and easy to use, lead a better quality of life. If you need help and reflecting the information in this Directory. Hopefully you don’t know where to start; you can complete a short will find support, equipment and services that you didn’t assessment (sometimes called a ‘Community Care realise were available to support you and enrich your Assessment’) and someone will contact you. If you are quality of life. a carer looking for support, or you have received a We hope My Choice My Care will be a valuable tool for personal budget and want some help with the next you in your journey in making the best choices for your steps; there are providers that can help. You can consider care needs. Don’t forget you can also call our Customer a range of options that may be able to help and you Service Helpline on 01522 782155 for assistance to find can find out about providers of different services and the information you need.

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Introduction continued

Further assistance in your search for care

This Directory’s free helpline provides an independent search by postcode or region for care homes, care homes information and help service encompassing care and with nursing and home care providers that meet your accommodation. A personalised report can be generated requirements across the country. Your search can then for you providing details of all home care providers, care be saved and emailed to others. You can also view an homes or care homes with nursing that meet your criteria. electronic version of this Directory on the site and have it One call to the freephone number 0800 389 2077 will read to you by using the ‘Browsealoud’ function. enable the service to build a profile of exactly what type Whatever your care needs, this Directory, the Care of care you’re looking for, while taking into account your Choices helpline and website will be able to point personal needs and interests. you in the best direction, however you would like care The website: www.carechoices.co.uk allows you to information presented.

Making sure services are good quality

Care and support for adults in Lincolnshire is delivered organisations and we want them to be good quality. We by a variety of public, private and voluntary sector work with other agencies to make sure they do this.

Lincolnshire County Council - Adult Care • You are protected from avoidable harm, however your Adult Care delivers and commissions care and support, choices are respected and you are allowed the freedom and works in partnership with others to deliver services. to take risks Adult Care offers an assessment of your needs and if • You are supported to manage informed risks you meet eligibility criteria, can offer a range of care and • Your human rights are respected support services to help you stay safe and well. Adult Care is committed to assuring the quality of its services. Our • The service meets regulatory standards. ‘Our expectations’, describes what contributes to a good We expect our services to be effective. You should feel quality services. A good quality service needs to include able to say ‘the service makes me feel better and allows elements of all three sections shown in the quality circle, me to be more independent’ because: for example a service is not considered good quality if it is • You are supported to achieve personal outcomes safe but your experience is poor. • You are supported to remain or become as independent We expect our services to provide a positive as possible experience meeting your personal aspirations. • The service offers good value for You should feel able to say ‘the service treats me well’ money. because: Our web page provides • You are treated with compassion, dignity and respect more detailed information • You are involved in decisions about your care on how we assure the • You are offered a person-centred service that lets you quality of care and keep control over your own life support. • You are supported to feel like part of a community. www.mychoicemycare. org.uk/assuring-the- We expect our services to be safe. You should feel able qualityof-services to say ‘the service helps keep me safe’ because: Tel: 01522 782155

The Care Quality Commission action to make sure it improves. www.cqc.org.uk The Care Quality Commission make sure that the care Tel: 03000 616161 provided by hospitals, dentists, ambulances, care homes Further information can be found on page 55. and homecare agencies meets government standards of quality and safety. They register health and adult Clinical Commissioning Groups social care services across England and inspect them to Clinical Commissioning Groups replaced the NHS check whether standards are being met. If they find that Lincolnshire Partnership Trust on the 31 March 2013. a service isn’t meeting the national standards, they take The Clinical Commissioning Groups work together to >>

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 9 Introduction continued

Making sure services are good quality continued

>> improve the quality and delivery of services for Lincolnshire County Council - Trading Standards patients and to reduce health inequalities for people in It is the job of Trading Standards to ensure a fair, safe the area. www.lincolnshire.nhs.uk and equitable trading environment for residents and Lincolnshire Police businesses in Lincolnshire. Appropriate action in line Lincolnshire Police investigate criminal offences in relation with their enforcement policy will be considered for any to care and support services. Their Public Protection breaches of criminal legislation or trading malpractice. Officers work closely with Adult Care’s safeguarding team www.lincolnshire.gov.uk/residents/community- to protect adults at risk of abuse. andliving/trading-standards www.lincs.police.uk Tel: 01522 782341 You’re in charge

There are a number of services available to support you Extra Care and support after you have been discharged. if you need some extra support to manage day to day. Your needs and wishes will be paramount throughout They can prevent you from going to hospital, or offer the process.

Eligibility for care services

We use guidance from the Government to decide and advice about how their needs can be met through which people are eligible to receive help funded by services available to all in the community such as us. From April 2014, these criteria will be set nationally those available through voluntary agencies or private through the Care Act. Everyone who comes to us to organisations. For example if you have short term needs, request help will have an assessment to determine the Wellbeing Service may be able to assist you. See their eligible needs. Sometimes these assessments will page 14 for more information about the Wellbeing be over the phone where people have less significant Service or contact the Customer Service Helpline on difficulties and sometimes they are carried out face-to- 01522 782155. face. To check our current eligibility level go to At the time of printing, we provide services to people www.mychoicemycare.org.uk/more-information- with ‘substantial’ and ‘critical’ levels of need. People who about-assessments.aspx or contact the Customer do not meet the eligibility criteria will receive information Service Helpline on 01522 782155.

Personal Budgets

If your needs are eligible, you may be entitled to receive How do I get a Personal Budget? a Personal Budget. This gives you full flexibility and You can only have a Personal Budget, or Direct Payment, if transparency about how best to meet your own needs. you have been assessed by us as needing support to help you to live independently and have eligible needs. An What are Personal Budgets? assessment is simply a discussion with you that will help A Personal Budget is made up of the amount it would us understand what help and support you might need. cost to meet your agreed support needs. The assessment will determine how much money you This money can either be paid direct to you so that you can get for your Personal Budget. Once the amount is can arrange your own care and support or we can arrange agreed you can start planning how to spend it. We’ll help this for you, or a combination of the two. you to do this by using our experience to agree a plan A Personal Budget gives you the independence to: which meets your support needs. • Choose and control the support that is best for you. Will I manage my Personal Budget? • Be fully involved in decisions about the help you need to Once that’s established we can organise how you will live independently. receive the money. It can be paid directly to you, to • Support yourself in ways that suit you. someone else if you aren’t happy dealing with the money

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care You’re in charge continued

Personal Budgets continued yourself, or we can arrange for a service provider to spent on solutions and services of your choice to meet manage it for you. your eligible social care needs, and you are in control of Finally, you spend the money in ways that you feel best this money. meets your needs. You are in control as long as you spend • If someone is not able to consent to a Direct Payment, the money in accordance with your plan. We’ll check with but where a Direct Payment is deemed to be in their you from time to time to make sure everything is going best interest it can be paid to a person who is suitable OK and that you are living your life in a way that suits you. through a third party agreement. You can choose to receive parts of your Personal Budget, • A Managed Budget - you know how much money is or your entire Personal Budget, in various ways: available to you and you still have choice and control to • A Direct Payment (DP) – Lincolnshire County Council choose but Lincolnshire County Council will arrange and pays you an amount of money. The money can then be pay for your support on your behalf.

Direct Payments

Direct Payments are financial payments made to people to employ someone directly, to buy services from an who have been assessed as eligible to receive support independent or voluntary sector provider or purchase from Lincolnshire County Council. We can make a Direct equipment to help live more independently. With Direct Payment to most people who need our support, Payments, people or agencies employed are accountable including: to you and not to Lincolnshire County Council. Therefore, • people who have been assessed as needing community Direct Payments enable more control, choice and care services (including those with Mental Health needs) flexibility over how you plan your support to fit with your aged 16 and over, incorporating short as well as longer life. term needs; It is important that your plans meet your assessed needs. Therefore, the money is used lawfully, and eligible • carers over 16 for carers’ services; and needs are met. However, there are certain items on which • parents of disabled children, for children’s services. these payments cannot be spent, for instance: Penderels Lincolnshire • on services that should be provided by Health; and Aims to assist people with all aspects of • on routine living expenditures: utility and household bills independent living. for instance. Haverholme Priory Offices, Haverholme Park, Most Direct Payments are made to meet regular Haverholme Ewerby, Sleaford NG34 9PF ongoing support needs, however they can also be made Tel: 0845 606 0331 as a single payment, for example, to purchase equipment Fax: 01526 834552 or a short respite break. Email: [email protected] What do I do next? Web: www.penderelstrust.org.uk If you are interested in Direct Payments and are currently Why would I want Direct Payments? receiving social care support from Lincolnshire County Direct Payments allow more control over the decisions Council, please contact our Customer Service Helpline on that affect your life. They provide more flexibility and 01522 782155 or Penderels Trust on 0845 606 0331 for choice, as you can buy appropriate support tailored to more information. your individual needs. Another option is for us to source a portion of the care/support needs through services commissioned directly by Lincolnshire County Council and also provide a Direct Payment to arrange those remaining services that you wish to have more control over. What can Direct Payments be used for? If you receive a Direct Payment, the money is used to arrange support to meet eligible needs. You may choose

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 11 Supporting you to remain independent at home

This section is about the guidance, support and care that to go into hospital, this section tells you about the help we can offer to help you stay safe at home. The following available to get home safely, or if you are worried about services are designed to prevent your needs from how you are going to cope at home. escalating, reduce the impact of your problems and delay Some services may carry a charge, please check with your need for ongoing care and support. If you need the Customer Service Helpline on 01522 782155 first.

Help after leaving hospital – ‘Home Safe’

If you need help to make sure everything is ready and safe help you settle back in. As well as informing lifeline for you to return home after hospital, our new Home Safe services and your nominated family member or friend service can be arranged by the hospital ward staff to take of your return, responders will also check your heating you home. You can ask your health team more about the and switch it on if necessary, check dates on food in the service as you plan for admission. fridge, fetch any additional shopping you might need Home Safe is a transport and resettling service for and offer any refreshments. It is aimed at people who individuals returning home from a hospital stay. Our do not have family or friends who are able to help, and drivers and support staff will take you home where remains a point of contact if ongoing assistance you will be met by a response team member, who will is required.

Rapid Response

What is the Rapid Response Team? you have a short-term health crisis which can be safely Lincolnshire Community Health Services NHS Trust managed in the comfort of your home, with additional and Lincolnshire Partnership Foundation Trust have short term support (up to 72 hours). The Rapid Response come together to provide a new Rapid Response Team is a multidisciplinary health team led by community Team for people who experience a serious exacerbation nurses and community psychiatric nurses, specialising in of a health need which requires urgent clinical both physical and mental health needs. They will assess attention, but not hospital admission. This team is an your situation, stabilise your condition, and get you important part of helping people stay safely in their comfortable so you can recover in your own home. They own home, and provides peace of mind for many will ensure you have the necessary support and treatment families. in place, and make any further referrals as necessary. This You are usually referred to the Rapid Response Team means that you don’t have to have an unnecessary trip to by your GP or the East Midlands Ambulance Service when hospital.

Independent Living Team – reabling you and enabling you to live at home

What is the Independent Living Team and Reablement? is tailored to your individual needs. It focuses as much Lincolnshire has a new integrated health and social care on your emotional and social needs as on your medical reablement service, called the Independent Living Team needs. (ILT). This is provided by health and care professionals The integrated Independent Living Team now also from Lincolnshire Community Health Services (LCHS) and includes physiotherapists and occupational therapists, Lincolnshire Partnership Foundation Trust (LPFT). enabling the team to provide a wide range of support Reablement is about giving you the opportunity for a short time to help you become as independent as and confidence to relearn and regain some of the skills possible. You may need support with aspects of day to you may have lost because of poor health, disability, day living such as: following a spell in hospital or problems at home. After • Personal care; events like this you can lose your confidence or worry about your ability to cope at home again. Reablement is • Preparing meals; a very personalised approach – the kind of support given • Shopping;

12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care How we can support you to remain independent at home continued

Independent Living Team – reabling you and enabling you to live at home continued

• Teaching and practicing exercises; reablement team will visit you to discuss your needs. A • Ensuring a safe home environment; member of the team will be your ‘Key Worker’ who will be your contact throughout your reablement journey. • Finding practical solutions to support your Together we will agree what goals we are working to independence; achieve. Your goals are written down in a reablement • Physiotherapy; care plan. Reablement support will take place in your own • Occupational therapy; home. Your key worker will arrange for your care to be • Promoting community activity and social integration; delivered by the reablement support workers. They will • Supporting you in your own home; review your progress towards your goals, oversee your • Keeping and improving your independence and safety care and agree the right time for discharge from the in areas of daily life; service. • Improve your quality of life; and What happens when your reablement ends? At the end of reablement your key worker will assess your • Reduce the need for ongoing care and support. ongoing needs. If you still need continued support we will How does the reablement service work? discuss this with you and if appropriate, refer you for an Following a referral to the service, a member of the assessment.

Assessment

Assessment 24 hours. If your carer is finding it very difficult to cope, If you have been through a period of reablement, and we will try to see you within seven days. In any other require ongoing support, we will work with you to circumstances it will be within 28 days of you asking for assess your needs. Even if you haven’t been through the assessment. the reablement process we can provide you with an What about confidentiality? assessment. We respect your privacy at all times. Any information you An assessment is simply a discussion with you that will give us will be treated as confidential and will only be help us understand what help and support you might shared with anybody else involved in your care with your need coping with life on a day to day basis and living permission - other than in exceptional circumstances independently in your own home. where the law says we must show it to someone else. Where does it take place? Will I be able to get help? It usually involves a chat over the phone, or in your own After the assessment we will identify and agree your home and we’re very happy if you have a friend, relative or needs with you and discuss the help and support carer with you. If you are in hospital, we’ll come and talk to available to meet them, according to the seriousness of you before you are discharged to see about any help you your situation. There may be a charge for services; the might need in the home whilst you are recovering. The amount will depend on your capital and income. We assessment is a two way conversation. We’ll ask you to tell will always give you full information before a service is us information about yourself and you can tell us how you provided. think we can help and support you. We might also ask the If you are eligible for help from Adult Care we will aim opinion of other professionals who know and work with to arrange this within seven days of the assessment being you, like your doctor, but we will only do this with your carried out. If you are not eligible for help, we will still give permission. We will also take account of the needs of your you information and advice on other services that are family or carer and assess them separately if they ask us to. available to help you to continue to live independently Remember we are only coming to see you to and to maintain your quality of life. understand how you are coping day to day and how we If you are not happy with the outcome of the might help to improve your quality of life. assessment you can ask us to look at your situation How quickly will this happen? again with you and if you are still not happy you can If your situation is very urgent and you are in a crisis or get in touch with us to make a comment, suggestion or at serious risk of harm, we will aim to see you within complaint. Further information about this is on page 49.

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 13 Living at home

There are many different forms of support that can enable Service below, there are many ways in which you can you to remain in your home for as long as possible ranging help yourself if you are living at home. Be it accessing the from equipment to people who can come in to support support you need directly yourself on www.lincolnshire. you in your own home. Starting with the Wellbeing gov.uk/mychoicemycare or the contacts below.

Lincolnshire Wellbeing Service

How can the Wellbeing Service help me to live at home? range of sensors that can be worn (for example, a The Wellbeing Service is available to anyone over 18 who pendant round your neck), or placed in your home. needs some assistance following certain triggers - such as The sensors can alert the monitoring centre 24 hours a recent hospitalisation, bereavement or a fall in the home. day. The system works through a base unit connecting It aims to help you live independently at home with the you to the monitoring centre via your phone line. help of personalised support and assistive technology, so you can enjoy and achieve a safe and healthy lifestyle. 5. Wellbeing Response - Stay Safe Many parts of the service will be available to you free of - The Wellbeing Response service is called ‘Stay Safe’. charge, and some of the service is chargeable. Even if you It is delivered alongside the Telecare services and don’t meet the eligibility criteria you will still be able to available 24 hours a day, seven days a week. If you have a free assessment of your needs. activate your alarm, the service will either contact your nominated person or one of our trained responders, The service includes: based throughout the county, who will attend to you 1. Personal Support involving: in your home. - A holistic assessment of your needs and support networks. 6. Home from Hospital - Home Safe - The development of an individual support plan, - Home Safe is a transport and resettling service for tailored precisely to meet your needs. individuals returning home from hospital. Our drivers - Up to six weeks of targeted support to find solutions and support staff will take you home where you to the needs identified on your support plan. would be met by a member of the response team - A single point of contact to access relevant advice and member who would help settle you back in. As well support. as informing lifeline services and your nominated - Co-ordination of a variety of organisations to ensure family member or friend of your return, responders you have the help you need to live independently at will check your heating, check dates on food in the home. fridge, fetch any shopping you might need and offer refreshments. Further information is on page 12. 2. Access to Simple Aids for Daily Living - Supply and installation of low cost equipment such How can I access the Wellbeing Service in my area? as key safes, raised toilet seats, bath and shower seats The Wellbeing Service can be accessed via a dedicated and chair raisers. team at Lincolnshire County Council’s Customer Service Helpline on 01522 782140, Monday - Friday between 3. Minor Adaptations 9am and 5pm. - Undertake minor adaptations including supply Lincolnshire Independent Living Partnership provides and fitting of grab rails, hand rails, banister rails and the Wellbeing Service in West Lindsey, Lincoln, South alterations to steps. Kesteven, South Holland and Boston. 4. Telecare Services East Lindsey District Council provides the Wellbeing - Installation of Telecare equipment linked to a 24 hour Service in East Lindsey. See www.e-lindsey.gov.uk/ monitoring centre, helping you to live independently wellbeingservice and contact the same telephone at home but safe in the knowledge that help can be number above. summoned quickly when needed. This may be from North Kesteven District Council provides the Wellbeing a family member, friend, the Wellbeing Response Service in North Kesteven. See www.n-kesteven.gov. service (if you have subscribed to it, see adjacent) or if uk/residents/housing/support-and-independence/ necessary, the emergency services. wellbeing-service and contact the same telephone - Monitoring of the Telecare equipment through a number as above.

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Living at home continued

Living life well with a long term condition - a guide to Telecare and Telehealth

Telecare and Telehealth services use technology to help you and your relatives peace of mind that you’re safe in you live more independently at home. They include your own home and that your health is stable, without personal alarms and health-monitoring devices. you having to make regular visits to your doctor’s surgery. Telecare and Telehealth services are especially helpful They can also help you live independently in your own for people with long-term conditions, as they can give home for longer, so you can avoid a hospital stay.

What kind of services are available?

Telecare To find out more about Telecare and see if it Telecare is a system of wireless sensors placed around would help, please contact the dedicated Wellbeing the home, or that can be worn (such as a pendent or team at the Customer Service Helpline on 01522 wristwatch), which immediately detect risks such as 781400. Alternatively, if you have a health or social fires, floods or falls, and more. The moment a risk is care practitioner, you can discuss using Telecare and detected, an alert is sent to a Telecare monitoring centre, Telehealth with them. summoning instant help 24 hours a day, 365 days a year. You can also explore more about what Telecare and It can help you remain independent and feel safer in Telehealth can offer you and your family on our website your own home, safe in the knowledge that help can be www.lincstelecare.co.uk or via www.nhs.uk and search summoned quickly. This may be from a family member, for ‘Telecare’ or ‘Telehealth’. friend, or if necessary, a member of the emergency Telehealth services. Telehealth equipment monitors your health in your own Telecare in Lincolnshire can now be accessed through home. It can be particularly useful in the management of the new Wellbeing Service. In the event of an urgent need long term health conditions such as Chronic Obstructive for help, a response can also be provided by our new Pulmonary Disease (COPD), Chronic Heart Failure (CHF), Wellbeing Response Team, part of the Wellbeing Service. Diabetes and Epilepsy. Rapid Responders can visit a person after an alarm has Telehealth can be equipment to measure your blood been raised to the monitoring centre. Sometimes people pressure, blood glucose levels or your weight. This can do not have family or friends nearby or able to respond reduce the number of visits you make to your GP and when a visit is needed. The Rapid Responder teams visit unplanned visits to the hospital. You’re taught how as a family responder would visit, to check everything is to do the tests on yourself and the measurements are all right, provide reassurance and get any further help automatically transmitted to your doctor or nurse, who needed. There is a charge for this optional service. can then see the information without you having to leave Who can Telecare help? home. They can let you know if they have any concerns. Telecare can help people who: Telehealth can support your independence and • are at risk of falls; wellbeing, letting you manage your long-term condition • are vulnerable due to reduced mobility or a disability; better. • have a carer who may need support; Who can use Telehealth? • have memory problems including dementia; Being diagnosed with a long-term health condition can • have long term health conditions such as epilepsy, have a huge impact on your life. Often the symptoms dementia and multiple sclerosis; are just one of the things that affect your health - many • have a learning disability and want to be more people also lose their self-confidence and grow anxious independent; when they think their condition is growing worse. • are starting to leave their home at inappropriate times; or If you are living with a long-term condition, or caring • have recently been discharged from hospital. for someone who is, Telehealth may be able to assist. Telehealth is proven to assist with people living with a Are there any charges for Telecare? long-term illness, such as heart and lung conditions, to There is a charge for using Telecare services. You can take control and regain their independence. rent or buy equipment. Some people may be entitled to financial assistance if they are assessed as having eligible How does Telehealth work? needs. You do not have to be eligible for Adult Care to In Lincolnshire, we use a simple Telehealth monitoring benefit from Telecare services. system called ‘Flo’. Flo can send reminders to your >>

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 15 Living at home continued

What kind of services are available? continued

>> mobile phone of any actions you need to take. For How does Flo help health specialists? example you may need to provide blood sugar or blood Your health specialist - usually a nurse or doctor, wants to pressure readings, and send the information directly back know you are getting better and that in between seeing to ‘Flo’. them you are following their advice and it’s helping you. Sometimes it’s hard for patients to get into a surgery, so What are the benefits of Telehealth? if your nurse or doctor can see reports from Flo regularly, It saves you having to make arrangements to visit the it helps them know you are taking care of yourself. nurse/doctor’s surgery just for readings to be taken. Cost: Using Simple TeleHealth is free, even the text • It allows you to take readings when you are ready and messages to help you keep in control of your health. comfortable. • It doesn’t matter if you are at home. Staying with family, How to get in touch working or on holiday - you can still get a reminder and Contact your own health or social care professional send a text to Flo. to see if Telehealth can help you. Or contact the Telecare team for general information. • Flo will remind you of actions you need to take. Tel: 01522 554040 • Flo will record all the details so when you next see Web: www.lincstelecare.co.uk your health adviser they can see how you have been Or visit: www.nhs.uk and search for ‘Telehealth’ managing your health.

Integrated Community Equipment Service (ICES)

The Integrated Community Equipment Service (ICES) every effort is made to collect items within 10 full working provides short and long term loans of equipment, ranging days after the request is logged, priority is given to from simple walking aids, through to larger and more deliveries. complex items such as pressure relieving mattresses and Lincolnshire’s ICES service is a partnership between the hoists. Equipment may also be designed to help you or County Council, NHS Lincolnshire (Primary Care Trust), to assist carers with the safer delivery of care. The service Lincolnshire Partnership NHS Foundation Trust and the can also include installation, servicing and maintenance United Lincolnshire Hospital Trust. depending on the type of equipment specified. Assessments of your equipment needs and the ordering of items are carried out by practitioners such as occupational therapists, social workers, physiotherapists, nurses or other health/social care professionals. Common items of equipment are held within a central warehouse. We have a targeted delivery timescale to deliver the equipment to the service user within five working days after the order is placed. Technicians are trained to unpack and remove any transit packaging to enable the item to be used. Occasionally, complex equipment may require setting up and the health or social care professional will provide some training and demonstrate to the service user and carer how to use the equipment. As the service is a loan service there are facilities in place to return ‘no longer’ required items. To arrange return of items please call 0845 121 2031 to speak to someone who can help you. Every effort is made to refurbish equipment to allow it to be recycled for re-issue to someone else. This reduces our costs and helps preserve our environment. Whilst

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Living at home continued

Occupational therapy

Occupational therapists can help you lead a more friendly equipment assessment and advice service. For productive, active, and independent life using a variety of more information please contact the Customer Service methods, including the use of adaptive equipment. They Helpline on 01522 782155. can assess your home for hazards and point out things Major alterations such as fitting a downstairs bathroom that contribute to falls. or widening doorways could be paid for with a Disabled Visiting you at home, an occupational therapist will Facilities Grant (DFG). be able to suggest adaptations that will improve your An occupational therapist will talk you through any mobility. Perhaps handrails up stairs would be useful? new equipment you may be given, as well as help you Would a ramp up to your front door help if you are in a apply for funding for major adaptations, if you need wheelchair? them. To start the ball rolling, contact us and explain Alternatively, we can help you find equipment and your circumstances. An assessment of your needs will advice to stay independent at home. You can use our determine whether an occupational therapist will be the supported self-assessment tool at www.lincolnshire. best person to help and what charges (if any) you can gov.uk/mychoicemycare expect. We also have Smart Care clinics which can offer you a

Getting help in your home

You may need some more help to live at home provides hot, healthy and nutritious food to your door independently. Care and support providers can offer a every day. They already provide meals for Age UK and can range of different services which may include: provide them for people who need them in the Spalding • Home care - help with personal care such as washing and South Holland area. The Lincolnshire Kitchen is a and dressing; meals on wheels service that also provides locally sourced • Ready-made meals - usually supplied frozen to reheat hot food and even a sandwich supper to your door in the yourself; North Kesteven area. • Day services - available in care homes or community centres; Useful contact A Country Kitchen (Sleaford, Spalding, Holbeach, • Respite care - residential care or care provided in your Boston, Long Sutton, Sutton Bridge, Kings Lynn and own home to give you or your carer a break; surrounding villages) Minerva House, University of • Housing adaptations - we can provide information about Lincoln - Holbeach Campus, Holbeach Technology equipment and adaptations to make it easier for you to Park, Park Road, Holbeach PE12 7PT continue to live in your own home; Tel: 01406 425242 6.30am – 11.00am • Direct Payments - this scheme allows you to buy in the or Mobile: 07979 500162 anytime care you need for daily independent living; Email: [email protected] • Supported housing or Extra Care housing – provided by your district or borough council and the independent If you or the person you care for find it difficult to get to sector. the supermarket, Wiltshire Farm Foods offer a range of Preparing meals 250 frozen meals and desserts, developed by their team Community Meals, often known as ‘meals on wheels’, can to give you a well-balanced, nutritious daily diet. Their help ensure that people receive proper nutrition on a meals can be cooked in a few minutes from the freezer in daily basis, whatever their circumstances. your microwave or oven making it easier for you to enjoy If you are aged 18 and over and unable to prepare and meals. cook one hot meal a day, having your meals delivered could help make life easier. You made need this service Wiltshire Farm Foods due to a permanent situation such as sight loss, a physical Lincoln House, Gibson Road, Caenby Corner Estate, or learning disability, illness or a temporary situation such Hemswell Cliff, Lincs DN21 9QT as recovering after a stay in hospital, to help you maintain Phone: 01427 666130 your independence and quality of life. www.wiltshirefarmfoods.com >> A Country Kitchen is a meals on wheels service that

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 17 Independent Living in Lincolnshire

More residents in Lincolnshire are assessment of needs and up to six The Wellbeing Service can be being given the opportunity to live weeks of tailored support; simple accessed via a dedicated team at safely in their own homes for longer aids for daily living such as key LCC’s Customer Service Centre thanks to a pioneering new service safes, raised toilet seats, bath/ open Monday to Friday between designed to promote wellbeing and shower seats and chair raisers 9am and 5pm. Individuals can make independence. The Lincolnshire and minor adaptations such as a referral for themselves by calling Wellbeing Service, established on grab, hand and banister rails and 01522 782140 or this can be done 1st April 2014, is being delivered alterations to steps. on their behalf. Trained advisers will by Lincs Independent Living complete a short eligibility check Partnership (LILP) on behalf of The service also delivers TeleCare over the phone and send a referral Lincolnshire County Council (LCC). installations with equipment linked to the Wellbeing Service, who will to a 24 hour monitoring service and arrange a face-to-face assessment. Four local charities involved in Rapid Response including Home the partnership; Age UK Lincoln, Safe, a transport and resettling The Lincolnshire Wellbeing Service Boston Mayﬂower Housing, service for patients returning covers ﬁve of the seven districts in Lincolnshire Home Improvement home from a stay in hospital or the county, although the Home Safe Agency and LACE Housing are residential care. element covers all seven districts. In working together to ensure ease East Lindsey and North Kesteven of access to preventative care and The Wellbeing Service is available districts, similar Wellbeing services support services. With the help to any resident in Lincolnshire, are available and can be accessed of community based support and aged over 18 and those meeting via the same telephone number. assistive technology, the Lincolnshire certain triggers such as recent Wellbeing Service aims to provide hospitalisation, bereavement, or a fall more integrated, high quality support in the home will be able to access through a joined up approach. many parts of the service free of charge. However, even if an individual Residents can access a range of does not meet the eligibility criteria services including personalised they will still be entitled to a free support involving a holistic assessment of their needs. DELIVERING THE WELLBEING SERVICE

Supporting you to keep living independently at home

Delivered by:

STRONGER TOGETHER Living at home continued

Getting help in your home continued

>> Home care are not asked to contribute more than you can afford, Home care is practical help with your personal care and some people pay nothing. However if you have more which can be provided in your own home, to enable than £23,250 in savings you will be asked to pay the full you to remain independent for as long as possible and or maximum cost of your home care services. Further improve your quality of life. This is usually help with day information on paying for care can be found on page 51. to day personal tasks, which could include getting up, Figures mentioned here may change over the life of this dressing, and washing, going to bed or help with eating. Directory. The service may also be able to help you to contact other For further help and information, call this Directory’s agencies who can assist you with other special needs independent helpline: 0800 389 2077. You can see a list which have been identified in your support plan. This may of Lincolnshire’s care and support providers on page 25. include laundry, shopping, household chores, preparing meals or collecting a pension. If you are an older person who is in need of assistance with everyday tasks, or have a physical or sensory disability, learning disability or a mental illness, then Adult Care can arrange for help at home. The amount and type of support you receive each week depends upon what you and the carer decide following an assessment of your needs. Regardless of whether you are paying for your own care or not, you have freedom of choice of who you choose. Please note that home care services are chargeable. You will be offered a financial assessment to ensure you

PersonalPersonal CareCare ServiceService

Care Services Our Personal Care Services provides people with care and support to enable them to maintain independent lives at home with dignity and respect.

Our services includes: • Dressing and undressing • Washing, bathing, shaving and oral hygiene • Toileting and continence care • Getting in or out of bed • Eating and drinking • Assisting with medication • Sitting Services including overnight stays

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Other Services include: Sitting Service • Hospital Discharge • Lifestyle Service • Help in the Home Domestic Support • Gardening Handyman Service • Lifestyle & Key Safes • Volunteering • Park Street Activity Centre • Information & Advice Insurance • Eccleshare & Ruckland Court Social Outreach Centres • Wellbeing Service • Carers Support Services

For more information about the services we provide contact us on 01522 696000 or visit www.ageuk.org/lincoln

20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Living at home continued

Adapting your home

Lincolnshire Home Improvement Agency is an award- to improve security, ease of access and undertake repairs winning local charity which helps older people and and improvements. people with disabilities to live independently and safely in If you have a permanent disability and need an their own homes. The service helps to ensure your home adaptation to your home to help you stay independent, is accessible, secure and comfortable. You may find your you may qualify for a grant from your district council. Our mobility decreasing or be having trouble maintaining occupational therapy service will be able to provide you your property and the Agency may be able to help you with more information - Tel: 01522 782155.

Help in your home with maintenance and gardening

If you can’t afford the cost of repairs and improvements, Housing Options Advice Scheme – Sometimes homes the Lincolnshire Home Improvement Agency (LHIA) can be adapted to improve access and security, but other will help you to look at other options. They may be able times it simply isn’t possible due to either the changing to help you source the funding for the work, which circumstances of the resident or the property itself. In may include a grant from a charitable foundation or this case, the LHIA can advise on finding alternative local authority, an insurance claim, a loan or a lifetime accommodation with superior accessibility and security mortgage (often known as ‘equity release’). and will help you make a reasoned decision about whether moving home may be the best option to retain Gardening and Handyman Scheme (Lincoln area) – If your independence. you are aged 50 and over and need help with gardening and maintenance of your property then contact Age Trusted Tradesman Scheme – It’s important to have UK Lincoln’s Handy Help Service. They can give you trustworthy and reputable people working on your information about local tradesmen who may be able to home. LHIA runs a trusted tradesman scheme where help you. They also provide a minor repair service, for every member is vetted to ensure they operate in a legal, example help with fitting door bells, locks and safety decent, honest and fair way. They share their information devices, replace light bulbs, smoke alarm batteries etc. with the Police and Lincolnshire Trading Standards. There is an hourly charge for this service. Handy Person Scheme – LHIA offers a handy person scheme to tackle small jobs in the home for older people For more information about Lincolnshire Home and those with a disability, across the county. This could Improvement Agency, home adaptations and be anything as small as minor plumbing jobs or fitting a improvements, or choosing a tradesman, call their grab rail or banister to offer extra support for the mobility friendly team on 01522 516300 or email impaired. They may be able to offer assistance with costs [email protected]. depending on individual circumstances.

Sutton-on-Sea

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 21 KINGS COURT NURSING HOME Church Street, Grantham NG31 6RR

Kings Court Nursing Home is a family run purpose built Nursing home and Residential home which has built up a strong reputation across the county for providing high standards of client satisfaction.

We specialise in delivering top quality care to the people living in our comfortable, secure and happy home environment. We believe in treating everyone as individuals, listening to their feedback, and ensuring every day is thoroughly enjoyable.

Local shops nearby Close to public transport Minibus or other transport is available Lift and Wheelchair access Television point in own room ings In house chef catering for all diets

THE ourt +LJKO\TXDOLÀHGDQGDWWHQWLYHVWDII C Full activities and outgoings programme NURSING HOME

Tel: 01476 576928 Fax: 01476 576927 Email: [email protected] www.kingscourtnursinghome.com

10 Swinegate Grantham NG31 6RJ

Our services include: Live In Care Personal Care Domestic care Companionship Escorting to appointments/ social activities Short breaks and Respite care Holiday care Home from hospital

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home. People arranging and funding their own care either privately or through a Direct Payment or Personal Budget are able to choose their own care worker or care agency.

Agency 1 £ p/h

Agency 2 £ p/h

Agency 3 £ p/h

Agencies

What experience does the agency have in your particular How can you contact the agency in an emergency or fi eld of need? Can they supply references for you to check? outside offi ce hours? 1 1 2 2 3 3

Home care agencies providing personal care, must be How hard or easy would it be to make a complaint and registered and inspected by the Care Quality how are things then put right? Commission. Ask to see a copy of their registration 1 certifi cate. 2 1 3 2 3 If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone How long has the agency been operating? you trust. Get as much help as you can going over it 1 and ask any questions you may have before signing 2 anything. The Citizens Advice Bureau or Age UK 3 (sometimes called Age Concern in some areas) can help with this. What training or support does the agency How many care workers would the agency assign to care give to its workers? for you and would you see the same one every day? If 1 not, how does the staff rota operate and what happens if 2 your carer goes on holiday or is sick? Will you be notifi ed 3 in advance that a diff erent care worker will be attending? Can you choose the care worker looking after you? Notes: 1 2 3

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 23 “Your Local care provider on DD PP AA duty 24 hours a Direct Personnel Agency Ltd. provide day, Every Day!” nurses and healthcare assistants across Lincolnshire and North Cambridgeshire. Specialist trained staff work within the differing areas of our care provision. Telephone: 01775 630411 Temporary cover to Nursing and Residential Homes. Community Domiciliary Care Supported Living Working with physical and learning disabilities Palliative Care Respite Cover Live in Care Dementia Care

Our Person Centered service ensures our S clients are in charge of their care and are up ns por atio involved with the planning and the way ting the gener their care is delivered.

We strive to maintain a high level of DPA Ltd is registered with service through training and the companies house and the dedication of our staff. Care Quality Commission. Care and support providers

1-2-1 COMMUNITY CARE BEECHES, THE Skegness Tel: 01754 763037 OP D PD MH YA Louth Tel: 01507 603862 OP

ABBEYGATE COMMUNITY CARE BLUEBIRD CARE (PETERBOROUGH & RUTLAND) Crowland Tel: 01733 211429 OP Stamford Tel: 01780 480881 OP D PD YA

ACTION FOR CHILDREN DISABILITY LINCOLNSHIRE BLUEBIRD CARE LINCOLN Lincoln Tel: 01522 546516 PD LDA SI Lincoln Tel: 01522 538656 OP D PD SI YA

ACTION HOMECARE BOULTHAM PARK Long Sutton Tel: 01406 365793 OP D MH Lincoln Tel: 01507 478482 PD LDA SI YA

AD VOYAGE (DCA) (LINCS) BOURNE (MENCAP HOUSING AND SUPPORT) Sleaford Tel: 01529 488996 OP D PD LDA SI YA Bourne Tel: 01778 423726 LDA

AGE UK LINCOLN Advert page 20 BSPOKE SOCIAL CARE Lincoln Tel: 01522 696000 OP D PD MH SI YA Lincoln Tel: 07818 044922 OP LDA MH YA

ALLIED HEALTHCARE BUTTERFLIES CARE & SUPPORT LTD Gainsborough Tel: 01427 679664 OP D PD LDA MH SI YA AD Lincoln Tel: 07538 742693 OP PD LDA MH Grantham Tel: 01707 254503 OP D PD LDA MH SI Lincoln Tel: 01522 753290 OP D PD LDA MH SI YA AD CARE 4 U SERVICES LTD Spalding Tel: 01775 723210 OP D PD LDA MH SI YA AD Lincoln Tel: 01522 704504 OP D PD SI YA

ALLWAYS CARE COMMUNITY SUPPORT AGENCY CARE FIRST Skegness Tel: 01754 612720 OP D PD LDA MH SI Horncastle Tel: 01507 524379 OP D PD LDA MH SI YA AD

AMBASSADOR HOMECARE LIMITED CAREWATCH (LINCOLN) Lincoln Tel: 01522 528455 OP D PD YA Lincoln Tel: 01522 544580 OP D PD LDA MH SI YA AD

AMBER CARE CHARISMA SERVICES Market Rasen Tel: 0759 000 363 OP D PD LDA MH SI YA Grantham Tel: 07791 238742 OP D PD LDA MH SI YA

AMBITIONS PERSONNEL CARE CLARRIOTS HOME CARE LTD Lincoln Tel: 01522 546643 OP D PD MH SI YA Manby Tel: 01507 328390 OP D PD SI

AN DARACH CARE COMMUNITY OPTIONS Swinderby Tel: 01522 869008 LDA YA North Hykeham Tel: 0845 004 2323 LDA

ANGLIA COMMUNITY SUPPORT LTD COMMUNITY SUPPORT SERVICES Spalding Tel: 01406 362529 OP D PD SI YA Mablethorpe Tel: 01507 478482 LDA

AUTISM CARE COMMUNITY SERVICES COUNTRY COURT HOMECARE SERVICES Lincoln Tel: 01526 322444 LDA Market Deeping Tel: 01778 380654 OP D PD LDA MH SI YA

Service User OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Lincolnshire Care Association member - see page 55 Advertisers are highlighted

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 25 Care and support providers continued

CRAEGMOOR SUPPORTING YOU IN LINCOLNSHIRE HOME INSTEAD SENIOR CARE Market Rasen Tel: 01472 852282 OP PD LDA MH YA Bourne Tel: 01778 243100 OP D PD MH SI

DIRECT PERSONNEL AGENCY LTD Advert page 24 HOMECARE HELPLINE Spalding Tel: 01775 630411 OP D PD LDA MH SI YA Sleaford Tel: 01529 497001 OP D PD

EMETEL CARE HOUSING & CARE 21 Skegness Tel: 07530 203026 OP D PD LDA SI YA Louth Tel: 0303 123 1252 OP YA

FIRSTPOINT HOMECARE HOUSING AND SUPPORT SOLUTIONS – LINCOLN Boston Tel: 01205 330500 OP D PD LDA MH SI YA Lincoln Tel: 01522 683857 LDA

FOCUSABILITY SUPPORT AND CARE SERVICES HOWARDS COURT Lincoln Tel: 01673 866703 OP D PD LDA MH SI YA Boston Tel: 01993 772885 LDA MH YA

GILDER CARE LTD Advert below LIBERTAS Grantham Tel: 01476 978077 OP D PD Louth Tel: 01507 206666 OP MH YA

GROSVENOR HOUSE CARE HOME Advert page 36 LINCOLN (MEGACARE LIMITED) Gainsborough Tel: 01427 616950 OP D PD YA HOMECARE DCA Lincoln Tel: 01522 705607 OP D PD LDA MH SI YA H2H CARE SERVICE Lincoln Tel: 07528 114545 OP D PD LDA MH YA LINCOLNSHIRE DOMICILIARY CARE BRANCH Bourne Tel: 01778 424241 OP PD LDA MH SI YA HALES GROUP LTD Bourne Tel: 01778 393723 OP D PD LDA MH SI YA LITTLE BROCKLESBY HOME CARE Lincoln Tel: 01522 305338 OP D PD SI Grimsby Tel: 01469 569959 OP D PD MH SI YA

HELPING HAND MEADOWS HOMECARE SERVICE Advert page 22 Grantham Tel: 01476 577781 OP D PD LDA SI YA Grantham Tel: 01476 574353 OP D PD SI YA

HOME FROM HOME CARE SERVICES LTD MEARS CARE Spalding Tel: 01406 363686 OP D PD SI YA Lincoln Tel: 01522 569779 OP D PD LDA MH SI YA AD

Gilder Care Limited COUNTRY SUPPORT LTD Gilder Care is the multiple award winning agency of choice for those who need support to live in their own homes in Grantham and the surrounding We are a bespoke company providing OUR SERVICES INCLUDE: villages. We offer support with: a professional service to cater for people’s • Shopping • Medication needs within the community. At Gilder Care, we believe that individuality is • Cleaning • Cooking > PERSONAL CARE All our staff are fully trained to a high standard. • Theatre • Outings • Church everything. This is why, when you contact us, we • Hobbies • Companionship All of our staff are DBS approved will listen to your needs and tailor a package of care > NUTRITIONAL CARE • All social activities and medication trained. accordingly. > PRACTICAL CARE ...and many more We specialize in supporting all age groups GILDER CARE - YOUR PEACE OF MIND IS OUR PRIORITY > SOCIAL CARE with varying abilities for example people Sarah Smalley: Gilder Care Limited that use wheelchairs, stroke victims, the elderly and learning disabilities etc 01507 523926 / 07538 930409 8-9 Withambrook Park, Londonthorpe Road, Grantham, Lincs. NG31 9ST We work in different areas of Lincolnshire Debbie Pollard: which are Horncastle, Sutton-on-Sea, Spilsby, 01507 440941 / 07704 212851 E mail: [email protected] Mablethorpe and surrounding areas. or telephone: 01476 978077 www.gildercare.co.uk

Lincolnshire Care Association member - see page 55 Advertisers are highlighted 26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care and support providers continued

MIHOMECARE BOSTON THERA EAST MIDLANDS Boston Tel: 01205 311504 OP D PD MH SI YA Grantham Tel: 0300 303 1282 LDA

MIHOMECARE GRANTHAM THERA NORTH Grantham Tel: 01476 512375 OP D PD MH SI YA Grantham Tel: 0300 303 1283 LDA

MIHOMECARE LOUTH THERA SOUTH WEST Louth Tel: 01934 643888 OP D PD MH SI YA Grantham Tel: 0300 303 1254 LDA

NAMRON CARE PROVIDER LTD THERA WEST Lincoln Tel: 01522 802603 OP D LDA YA AD Grantham Tel: 0300 303 1284 LDA

NAVIGATION SUPPORT & CARE SERVICES LTD TOTAL HOME CARE SOLUTIONS LIMITED LINCOLN Lincoln Tel: 01522 539626 OP D PD LDA MH SI YA Spalding Tel: 01775 718661 OP PD LDA MH SI YA

OAK HOUSE BUSINESS CENTRE TOWN AND COUNTRY CARE Lincoln Tel: 01522 839512 OP D PD LDA MH SI YA AD Boston Tel: 01206 368449 OP YA

ONE TO ONE HOMECARE (UK) LIMITED TRUST HEADQUARTERS Gainsborough Tel: 01427 668885 OP D PD LDA SI YA Sleaford Tel: 01529 222220 OP D PD MH YA

PRESTIGE NURSING (SLEAFORD) VOYAGE 1 LIMITED Sleaford Tel: 01529 414818 OP D PD LDA MH SI YA AD Market Deeping Tel: 01778 342091 OP D PD LDA MH SI YA

RUSSELL GREEN CARE HOME WALNUT CARE AT HOME Woodhall Spa Tel: 01526 352879 OP D PD SI Boston Tel: 01205 280101 OP D PD LDA SI

SERVICE AND CARE UK LTD WITHAM VALLEY CARE GROUP DCA Boston Tel: 01205 393160 OP D PD SI YA Norton Disney Tel: 01522 789776 LDA

SEVACARE Lincoln Tel: 01522 525000 OP D PD LDA MH SI YA

SOUTHERNWOOD HOUSE Advert page 78 Spalding Tel: 01775 760563 OP D PD YA

SUNNY VIEW HOME CARE Skegness Tel: 01754 762795 OP D PD LDA MH SI YA

SUTTON LODGE HOME SUPPORT Mablethorpe Tel: 01507 441800 OP D PD

THERA EAST Grantham Tel: 0300 303 1253 LDA

THERA EAST ANGLIA Grantham Tel: 0300 303 1281 LDA

Lincolnshire Care Association member - see page 55 Advertisers are highlighted

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 27 Do you look after someone? We’re here to support you

The Lincolnshire Carers, Young Carers’ Partnership, Carers’ carers’ issues and be linked into the Carers’ Partnership. Team and a range of Carers’ Support Services are here to You can send in your stories and experiences too. help unpaid carers across Lincolnshire in their caring role. Carers’ Support Groups and Carers’ Partnership If you are an unpaid carer living in Lincolnshire there Many support groups, carer organisations and charities are seven important things you should know about: are working to support carers in Lincolnshire. The A cuppa and a chat, a Carer’s Assessment Lincolnshire Carers and Young Carers’ Partnership work It can be difficult to recognise yourself as a carer; you together with organisations and carers to improve might think you’re just being a good friend, neighbour services and support in the County. or spouse and are ‘just doing your job’. But in reality, Carers’ Champions, Ambassadors and being a carer can be difficult and lonely at times, and so a Supporters Scheme good place to start is with a Carer’s Assessment. This is an The scheme is always looking for Carer Champions and opportunity to share your feelings/experience as a carer Ambassadors to help guide carers to the right support, with a dedicated person who can help you to guide you and raise awareness of carers. Together, the scheme is towards the help and support you are entitled to. shaping services, information and training for family carers Carers’ Emergency Plan - giving you and the person and professionals. Ambassadors help shape and influence you care for, peace of mind carers’ services. What would happen to your loved one if you were unable Be part of a ‘Community That Cares’ to care? Your free Emergency Plan is created by you and Anyone can join the Lincolnshire Carers and Young provides detailed instruction for others to follow in an Carers’ Partnership and be involved as little or as much emergency situation, giving you peace of mind. as you wish. If you would like to find out more about the Carer’s Information Pack Partnership, please contact: This is an excellent information source on many subjects relevant to carers, and includes a Carer’s Journal to record Lincolnshire Carers and Young Carers’ your dealings with professionals, and allows you to log Partnership Ltd your issues and emotions. Commerce House, Outer Circle Road, Lincoln LN2 4HY How can the Carers’ Team help me? Tel: 01522 846911 We recognise that caring can have a major impact on Email: [email protected] your life and having help and support throughout can Web: www.lincolnshire.gov.uk/lcycp make your caring role easier. The Team is made up of a range of dedicated support workers who will endeavour to help and support you through the challenges you face as a carer. Tel: 01522 782224 (8am – 6pm, Monday – Friday) Tel: 01522 782333 (6pm – 8am including weekends) Email: [email protected] Customer Service Helpline, Waterside South, Lincoln LN5 7JN

Carers’ newsletter This bi-monthly newsletter is full of carers’ experiences, stories, news and events. Including advice and fun content, it aims to inform and entertain carers across Lincolnshire. Created and edited by a group of carers who meet monthly, it is a great way to keep in touch with

Find more information to support you on the carers’ pages on: www.lincolnshire.gov.uk/carers

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Do you look after someone? We’re here to support you continued

Carers Connect - a Virtual Carers Centre Young Carers Count The Virtual Carers Centre means it can support you, A young carer is anyone under the age of 18 whose life wherever you are in the county. The Centre is funded by is in some way restricted because of the need to take Lincolnshire County Council to give you the emotional responsibility for the care of someone who is ill, has a and practical support you may need to sustain the caring disability, is experiencing mental distress, or is affected by role in a way that is right for you. Staff understand the substance misuse. demands of caring and will make sure you know about all Young carers are not always recognised, but may in the help that is available. Face-to-face carers’ assessments fact be helping care for an adult who is using this Care and follow-on support are available. Services Directory. Regular courses for carers including Dementia That help may be shopping, making meals, doing the Awareness, First Aid, Moving and Handling and much laundry or nursing care such as giving medication or more are offered. The Centre can help you get back into lifting someone up and down stairs or in and out of bed. employment, and find ways for you to take a break. Many Support for young carers and young adult carers carers find the support groups valuable, meeting others Lincolnshire County Council commissions Spurgeons to in similar circumstances, providing mutual support and provide a support service for young carers and young social contact. adult carers aged up to 25 years. Services include: The Centre supports unpaid carers across the county • Free, confidential one-to-one support; by supporting carer groups across the county to promote • Information and advice, including about the condition of mutual support, social contact and access to services the person cared for; and provide a specialist Carers’ Benefits Advice service to carers across Lincolnshire ensuring you and the person • Access to counselling and other services; you care for are getting the right amount of benefits. • Getting help for the person being cared for; The Centre also offers a dedicated Macmillan Palliative • Someone to speak to professionals (such as schools and Carers service, providing emotional and practical support health workers) on your behalf; for carers who are looking after someone at the end of • Breaks and activities; their life. • Support groups; Carers Connect • Getting involved in the Young Carers Partnership; Age UK, 36 Park Street, Lincoln LN1 1UQ • Working with schools and colleges to improve Tel: 01522 696000 awareness and support; and Email: [email protected] • Healthy Schools Young Carers Award. Web: www.carersconnect.me For more information and referrals: Rethink - specialist mental health support for carers Lincolnshire Young Carers Count Rethink offer a range of specialist support to families Spurgeons caring for someone with mental ill health and dementia. Unit 4, 1-2 North End, Swineshead, Boston, They offer face to face carers assessments, carers support Lincs PE20 3LR groups and a range of events. Rethink also offer a range Tel: 01205 331322 of courses for carers that increase knowledge and Email: [email protected] understanding about mental health conditions, as well as Web: www.spurgeonsyc.org promoting strategies for carer coping and resilience. You can contact Rethink by contacting the Carers’ Team above. Trusted Assessors The Centre also has a network of Trusted Assessors from a range of third sector organisations that are experts in their field. These are trusted organisations that are commissioned to offer some additional support to carers. They include the South Lincolnshire Blind Society, St. Barnabas, Sensory Impairment Services (SILC), Stroke Association and Positive Health. You can request a Carer’s Assessment from one of them by contacting the Carers’ Team above.

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 29 Getting out and about

We know that life is not easy when you are stuck at home Getting out, taking part in leisure activities and all day, particularly if you need a little extra support. socialising with friends can make all the difference.

Day opportunities and day care

Day opportunities community. These services aim to help you retain By ‘day opportunities’ we mean the things or activities independence in your own home, live healthily and people may want to do during the day. This covers all sometimes give a break to a carer or family member who opportunities for people whether it be in the day, evening is helping to support you. or at the weekend. We used to call this day services and/ Some services may be specialised, catering for or day care. example for people with dementia, or other high We want you to have more choice and control about dependency needs. In all cases, good day services what you do during the day. Personalisation will enable should provide a stimulating environment able to you to make such choices and control the services you address individual needs, including physical or mental choose to receive. frailty and still be met through a Personal Budget. To Whilst the list below focuses on traditional buildings- find out more about whether a Direct Payment could based day centres, you may prefer support to do things help you access these services there is more information in your community. You are able to use your Personal on page 11. Budget to buy support directly from a care and support Access to day opportunities may be arranged privately provider to help you to do the things you most enjoy. in many cases by approaching the service provider We may be able to help you to develop such directly. Some providers will tailor the support to meet opportunities and tell you what alternatives may be your needs if you want to do something more suited to available in your area. you as an individual. Day care is a popular service offered to people who You may also contact us to request an assessment of need some help with personal or practical care and are your needs by phone on 01522 782155 or by email to unable to get out and about by themselves. [email protected]. Day care is usually available in a resource centre, The kind of day services we might arrange will community building or a residential home and offers depend on your needs. Priority is given to those whose more support than an ordinary day centre can provide. independence is most at risk. Professional caring staff can support you with personal We are currently working with service providers, micro care, such as going to the toilet, reminding you to take providers and personal assistants to develop day activities. medication or help with washing or bathing. You may Please note that day opportunities services are also be able to have a hot meal and drinks during the day chargeable. You will be offered a financial assessment to and a chance to socialise and to take part in a number of ensure you are not asked to contribute more than you activities. can afford, and some people pay nothing. However if you Day opportunities often provide valuable help in have more than £23,250 in savings you will be asked to sustaining independence for people. They are provided pay the full or maximum cost of your day services. in a variety of locations including care homes, specially Figures mentioned here may change over the life of adapted premises and purpose built centres or in the this Directory.

Day care and Day Centres

ABBEYGATE REST HOME ADULTS SUPPORTING ADULTS Crowland Tel: 01733 211429 OP Sleaford Tel: 01529 416270 OP D PD LDA MH SI YA ADDERLEY HOUSE LTD AGE UK BOSTON & SOUTH HOLLAND Spalding Tel: 01406 364918 OP Boston Tel: 01205 364161 OP

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Day care and Day Centres continued

AGE UK KESTEVEN ELIOT HOUSE Sleaford Tel: 01529 302843 OP Gainsborough Tel: 01427 617545 OP D PD MH AGE UK LINCOLN Advert page 20 ERESBY HALL (OSJCT) Advert page 7 Lincoln Tel: 01522 696000 OP D PD MH SI YA Spilsby Tel: 0800 988 8133 OP D AGE UK SPALDING DISTRICT Advert page 32 ERMINE HOUSE (OSJCT) Advert page 7 Spalding Tel: 01775 720305 OP Lincoln Tel: 0800 988 8133 OP ASHRIDGE FIELD HOUSE Boston Tel: 01205 366922 OP LDA YA Spalding Tel: 01406 423257 OP D BALDERTON RESOURCE CENTRE FIVE BELLS RESIDENTIAL CARE HOME Newark Tel: 01636 687444 PD Folkingham Tel: 01529 497412 OP D PD BECKFIELD HOUSE RESIDENTIAL HOME FORGET ME NOT DAY CENTRE Heighington Tel: 01522 790314 OP D Grantham Tel: 01476 594533 OP D MH BERNADETTE HOUSE Advert page 68 FOTHERBY HOUSE Lincoln Tel: 01522 521926 OP D Louth Tel: 01507 607237 OP BERT BOYDEN CENTRE FOXBY COURT (OSJCT) Advert page 7 Immingham Tel: 01469 520000 OP Gainsborough Tel: 0800 988 8133 OP BLAIR HOUSE FOXBY HILL CARE HOME Sleaford Tel: 01526 860432 OP LDA YA Gainsborough Tel: 01427 611231 OP D PD MH SI YA BLENHEIM CARE CENTRE GLENTWORTH HOUSE Gainsborough Tel: 01427 668175 OP PD YA Gainsborough Tel: 01427 668678 LDA MH BRAMHALL RESIDENTIAL HOME GRANTHAM AND DISTRICT MENCAP Tattershall Tel: 01526 342632 OP Grantham Tel: 01476 567485 LDA BRANTLEY MANOR CARE HOME Advert page 68 GREENACRES CARE HOME Lincoln Tel: 01522 543866 OP D Caistor Tel: 01472 851989 OP CAMPHILL COMMUNITIES GREENACRES CARE HOME Sleaford Tel: 01263 860305 OP LDA YA Heckington Tel: 01529 460935 OP D PD MH CANWICK COURT CARE CENTRE GROSVENOR HOUSE CARE HOME Advert page 36 Lincoln Tel: 01522 544595 OP D Gainsborough Tel: 01427 616950 OP D PD YA CAPRICORN COTTAGE GROVE, THE Holbeach Tel: 01406 425067 OP D LDA Horncastle Tel: 01522 500710 OP CAYTHORPE RESIDENTIAL HOME Advert page 66 HADLEIGH CARE Caythorpe Tel: 01400 272552 OP D Immingham Tel: 01469 572 OP D COTTAGE RESIDENTIAL HOME, THE HARTSHOLME HOUSE (OSJCT) Advert page 7 Nocton Tel: 01526 320887 OP D Lincoln Tel: 0800 988 8133 OP D CREE CENTRE (GRANTHAM & DISTRICT MENCAP) HEATH FARM Grantham Tel: 01476 566050 LDA Scopwick Tel: 01526 322444 LDA DIGBY COURT (OSJCT) Advert page 7 HOLLAND HOUSE NURSING HOME Bourne Tel: 0800 988 8133 OP PD Market Deeping Tel: 01778 345677 OP DROVERS CALL CARE HOME Advert page 64 HOLMLEIGH CARE HOME Gainsborough Tel: 01427 678300 OP D PD Navenby Tel: 01522 810298 OP

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Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 31 Day care and Day Centres continued

HOVENDEN RESOURCE CENTRE MANOR GATE CARE HOME Spalding Tel: 01406 426779 OP PD YA Boston Tel: 01205 366260 OP D KEB HOUSE MEADOWS SANDS CARE HOME Appleby Tel: 01724 733956 OP D Skegness Tel: 01754 762712 OP D

KIRK HOUSE HOME FROM HOME CARE NAVIGATION SUPPORT AND CARE SERVICES LTD Dorrington Tel: 01790 763380 LDA Lincoln Tel: 01522 539626 OP D PD LDA MH SI YA

LACE HOUSING ASSOCIATION Advert page 5 NEWHAVEN RESIDENTIAL HOME Lincoln Tel: 01522 514444 OP D Huttoft Tel: 01507 490294 OP LDA

LAURELS NURSING HOME, THE NORTH HYKEHAM DAY CENTRE Holton Cum Beckering Tel: 01673 858680 OP D North Hykeham Tel: 01522 689534 OP

LINKAGE COMMUNITY TRUST Advert below NORTH LINCS COUNCIL Grimsby Tel: 01790 752499 LDA Scunthorpe Tel: 01724 297979

LITTLE BROCKLESBY HOUSE NORTH WARREN HOUSE Grimsby Tel: 01469 561353 OP D Gainsborough Tel: 01427 612171 OP

MABLETHORPE DAY CENTRE NORWOOD Mablethorpe Tel: 01507 472055 OP YA Stanwood Tel: 0208 809 8809

MANOR CARE CENTRE Advert inside front cover OLD HALL RESIDENTIAL CARE HOME, THE East Kirkby Tel: 01790 763381 OP D MH Halton Holgate Tel: 01790 753503 OP D Age UK Spalding District OLD RECTORY, THE Advert on page 63 Saxilby Tel: 01522 702346 OP D +H`*HYLPUHW\YWVZLI\PS[TVKLYUI\PSKPUNWYV]PKPUN MYPLUKS`WYVMLZZPVUHSJHYL[VSVJHSLSKLYS`WLVWSL OLD RECTORY, THE Services are :WH)H[O 6\[PUNZ Price of Day Care: Stickney Tel: 01205 480885 OP D PD £22.40 (a day) /HPYKYLZZLY)LH\[PJPHU +HPS`(J[P]P[PLZ Price of Dementia *OPYVWVKPZ[ ;YHUZWVY[ ORCHARD HOUSE CARE HOME Care (£8.00 per hour) ,U[LY[HPUTLU[ -YLZOS`JVVRLKMVVK Mablethorpe Tel: 01507 472203 OP D PD YA +LTLU[PH+H`*HYLPZHSZVWYV]PKLK[VTLL[PUKP]PK\HSULLKZ^P[O [YHPULKZ[HMMPUHX\PL[LU]PYVUTLU[^P[OHZLJ\YLNHYKLUHYLH PHOENIX CARE CENTRE Age UK Spalding District Chapel St Leonards Tel: 01754 872645 OP D ;OL4LHKV^Z:WHSKPUN3PUJZ7,?9 ;LS01775 720305LTHPS[email protected] POLSEWORTH VY]PZP[www.ageuk.org.uk/spaldingdistrict Lanceston Tel: 01827 896124 OP YA

Enjoy the Linkage Experience Enabling people with learning disabilities to build a bright future

~ Linkage Short Breaks and Respite service is based in the Lincolnshire Wolds and is designed to meet guests’ individual needs. ~ We also offer a range of residential support including 24-hour care and extra help in the home. ~ Adult Skills is Linkage’s day opportunity service available across the county,

helping with independence and employability skills. Ref: LCD2014 Registered Charity no. 504913 To find out more: www.linkage.org.uk | [email protected] | 01790 752499 Company Limited by Guarantee no. 01240377

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32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Day care and Day Centres continued

POPLARS, THE (OSJCT) Advert page 7 THORPE HALL (SUE RYDER) Market Rasen Tel: 0800 988 8133 OP D Peterborough Tel: 01733 330060 OP YA QU’APPELLE RESIDENTIAL CARE HOME WHITE GABLES CARE HOME Bourne Tel: 01778 422932 OP D PD SI Boston Tel: 01205 723874 D ROSECROFT WHITEFRIARS (OSJCT) Advert page 7 Grimsby Tel: 01652 652213 Stamford Tel: 0800 988 8133 OP D SANDPIPER CARE HOME Advert inside back cover WILLAN HOUSE Alford Tel: 01507 462112 OP D PD Stainfield Nr Wragby Tel: 01526 398785 OP D SENSE EAST - THE HAMMOND CENTRE WILLOW COURT Nettleham Tel: 01522 595777 PD LDA SI YA Cherry Willingham Tel: 01522 595391 OP D SKEGNESS DAY CENTRE WILLOWS, THE Skegness Tel: 01754 766763 OP Rippingale Tel: 01778 440773 OP D SKIRBECK COURT (OSJCT) Advert page 7 WISPINGTON HOUSE Boston Tel: 0800 988 8133 OP Saxilby Tel: 01522 703012 OP D PD SI SUMMERFIELD REST HOME WOOD GRANGE Advert page 80 Sutton-on-Sea Tel: 01507 441969 OP D Bourne Tel: 01778 752570 OP D PD MH YA SUNNY VIEW HOME CARE WYNGATE RESIDENTIAL CARE HOME Skegness Tel: 01754 762795 OP D PD LDA MH SI YA Mablethorpe Tel: 01507 477531 OP D PD TALLINGTON CARE HOME Stamford Tel: 01780 740314 OP D

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What if day care or a Day Centre isn’t for you?

Practical support is available to help you if you have a Support can include trained staff helping you learn learning or physical disability, or a sight and hearing loss how to use public transport by yourself and build your problem, to become more involved and use the amenities independent living skills and to enable you to remain as in your local community. An assessment to work out just an active part of your community as much as you should what type of practical support is needed to help you get wish. out and about.

Transport services

There are a number of different bus companies running or are registered blind. It allows you to park legally, close throughout the county which can help you get out and to places you need to visit such as shops and public about. If you are finding it difficult to use public transport buildings. due to a disability or mobility problem, community transport offers a number of different ways to get out and Contact: about to the shops and other local amenities. Lincoln Dial-a-Ride Tel: 01522 544983 The Blue Badge scheme is a national scheme you can Blue Badge Tel: 01522 782232 access if you have severe walking difficulties, regularly Email: [email protected] drive but are unable to turn the steering wheel by hand,

www.lincolnshire.gov.uk/mychoicemycare

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 33 Care homes and housing options

You may feel that you have exhausted all the options support. In this section we also describe the different to remain living at home, and that it is time to look at levels of care you, or the person you care for may require, moving into more purpose-built accommodation with if you decide to move to a residential environment.

Extra Care

Extra Care housing supports you to live independently to contribute more than you can afford, and some people in your own home for as long as possible. Extra Care pay nothing. However if you have more than £23,250 in provides a secure environment with care services savings you will be asked to pay the full or maximum cost available 24 hours a day in your own home. Each of your day services. For more information, see page 51. apartment has a kitchen, bathroom, up to two bedrooms Figures mentioned here may change over the life of and a living room. The developments provide communal this Directory. facilities, such as a restaurant and a hair salon, as well as areas to hold regular social activities. Extra Care contacts Although it varies from scheme to scheme there is the opportunity to rent, part purchase or fully own an Barratt Court apartment. Whichever of these options you choose, Skegness Tel: 01754 899500 your apartment will be your home. Should you currently Email: [email protected] benefit from financial help paying your rent or receiving or [email protected] support, this will still be available subject to your Brick Kiln Place (Lace Housing) circumstances. Grantham Tel: 01522 514444 In Lincolnshire there are currently Extra Care schemes Elizabeth Court (new Linx) in Louth, Lincoln, Bourne, Sleaford, Grantham, Boston Louth Tel: 01507 355022 and Sutton-on-Sea. We are working closely with the developers to increase the number of schemes, which are Eslaford Gardens (nKDC) managed by registered social landlords. Sleaford Tel: 01529 414155 Extra Care housing enhances the offer to older Mayfields (Boston Mayflower) people when they feel they require a little more support. Boston Tel: 01205 318500 Providing peace of mind that someone is always on hand to help if required is at the core of the vision and is Olsen Court (Lace Housing) something we are seeking to increase the availability of Lincoln Tel: 01522 514444 throughout Lincolnshire. Worth Court (Lace Housing) Please note that Extra Care is chargeable. You will be Bourne Tel: 01522 514444 offered a financial assessment to ensure you are not asked

Sheltered housing

Sheltered or retirement housing is suitable if you communal facilities such as a lounge, laundry, guest flat like living independently but want the reassurance and garden. Meals are not normally provided but a few of knowing that assistance is on hand if there is an schemes include a restaurant and some can arrange hot emergency, or if you expect to be away from home for meals. long periods and need to know your home is safe. Often called retirement housing, there are many different types of sheltered schemes, available both to rent and to buy. Schemes usually consist of between 15 and 40 dwellings. These may be bedsitting rooms, self-contained flats, bungalows or luxury apartments. Some schemes are simply housing designed to meet the needs of older people and linked to a community alarm. The majority of schemes have a scheme manager/ warden and community alarm service. There are often Brant Broughton

34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care homes and housing options continued

Care homes

All care providers in the country must be registered with need. This visit might be in your own home or in hospital the Care Quality Commission. All services are inspected if you have been ill. You will be fully involved in planning by the Commission, who report on their findings. These your care needs. inspection reports are available from the care home or the If a care home providing nursing care is the best Care Quality Commission website at www.cqc.org.uk solution for you, we will give you information to help you find a home that meets your requirements. The cost of the Care homes offering personal care only nursing care part of your fees is paid by the NHS to the These are commonly referred to as residential care homes. home directly. Currently this is a flat rate of £110.89 per If you are reasonably active but would like greater security week. It is important that you get your nursing assessment and care, subject to a needs assessment, a care home only done before you go into the home. You can contact offering personal care may be the option you choose. the nurse case management teams for your area at the Personal care includes bathing, feeding, dressing, help Primary Care Trusts (PCT). with moving but it must be paid for if your capital/savings Personal care is not paid for by the NHS and must be exceed £23,250. For more information about fees and paid for by you if your capital/savings exceed £23,250. See charges for care homes please see page 53. page 53 for further information about paying for care and Listings of care homes in Lincolnshire begin on page 61. page 13 for an explanation about being assessed for care Care homes with nursing services. These are homes previously called ‘nursing homes’. If you Listings of care homes with nursing begin on page 61. think you may need nursing care in a home, you will need Figures mentioned here may change over the life of to be visited by Adult Care to access the care you may this Directory.

Choosing a care home

Our priority is to enable you to stay in your own home, Tips for choosing the right home with the right care and support you may need. Moving to • You might find it helpful to visit the home more than a care home is a major step, and before considering this, once, perhaps at different times of the day. it is very important to make sure that you have explored all the support options available to enable you to remain • You can often get an idea of how well a home is run just at home as support options are developing all the time. through your first impressions. A social worker can help you find out more. Contact the • Read the Care Quality Commission reports. Copies of the Customer Service Helpline on 01522 782155 or explore inspection reports are available on its website at www.lincolnshire.gov.uk/mychoicemycare www.cqc.org.uk or by telephoning 03000 616161. Once you are sure that a care home really is the right option for you or your relative, then you might find these • You may want to obtain a copy of the most recent questions helpful as you consider which one is right for you. reports for the homes that you are considering. >>

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 35

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

Atmosphere 1 2 3 The building (continued) 1 2 3

• Does the home have a friendly and welcoming • Are toilets clearly indicated? atmosphere? • Will the home meet your security needs? • Does the home appear well decorated and well kept, and feel homely? Bedrooms

• Does the home smell clean and fresh? • What is the range of choice of rooms available? • Does the home seem a comfortable temperature for • Do the rooms have a view that you can see from you and other residents? your bed or chair? Staff • Are rooms available for couples?

• Do staff treat the residents in a friendly manner, and respect • How often will your room be cleaned? their wishes on how they would like to be addressed (e.g. as • Will you be able to decide for yourself what time you Mr or Mrs or by fi rst name)? get up at and go to bed? • Do staff appear caring and attentive towards residents? • How often would your bedroom be decorated, and can Friendly and helpful? Are they rushing around or do they you infl uence how it is done? spend time talking to individual residents? • Are you able to bring some of your own furniture, soft • Does there appear to be adequate members of staff on furnishings and belongings to personalise your room? duty to give enough individual attention? • Are you able to lock the door to your room? Fellow residents • Are you able to have a telephone (laptop or email access) in your room? • Are there people of a similar age to you, with similar interests who you will be able to get to know further? • Are you able to have a TV in your room? With access to what channels? • Do the other residents seem active and content, or are they dozing in chairs with the TV on in the background? • Are there adequate power points to be able to plug in all your electrical items, such as lamps, radio, stereo, mini- Location fridge? • Are there local facilities near the home, such as shops, Bathrooms places of religious worship or pubs that you will be able to access, and to which staff will take you when you want? • Do the rooms have their own bathroom and toilet • Does the home have its own transport to enable you to get en suite, and are they adapted to your needs? around, and how does it use it? • Is there a toilet within easy reach of your bedroom? • Is public transport easily accessible? • Are toilets within easy reach of all communal facilities, • Does the home help you to keep in touch with your friends easy to fi nd and clearly indicated? and family? Will staff help you read letters and write them, help you make phone calls? Are there private phones, Communal rooms is there email and internet access that is accessible to individual need? • Is there a choice of lounges?

The building • Is there a quiet room with no TV? • Is there more than one TV room, so there can be • Is there a garden or outdoor area that residents can safely a choice of viewing? access? • Are there smoke detectors or fi re extinguishers • Are there small sofas so couples can sit together? visible throughout the home? Are fi re exits and escape • Are there any musical instruments available? routes clearly marked? • What is the home’s approach to smoking? Are there places • What arrangements are there in place for making sure for smokers to smoke that do not impact on non-smokers? that people are safe in the event of a fi re? • Are there call bells in the bedrooms and communal areas? • Are you able to access a wide range of drinks at any time? • Is it easy to fi nd your way around? This may be particularly • What is the home’s approach to allowing pets? Can you important with regard to dementia. bring yours? >> Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 37 Communal rooms (continued) 1 2 3 Visitors 1 2 3

• Would there be an individual member of staff whose job is • Are there specifi c visiting times or are family and friends to take a special interest in your welfare? welcome at any time?

• Can you help around the home if you want to? • Will you be able to spend time with your friends and family • Is it possible to buy items in the home such as stamps, in private? sweets and newspapers? • How can you off er hospitality to your visitors such as Personal possessions making them a drink or snack, or having them stay for a meal? • Is there a secure place where valuables can be kept? • Is there anywhere for visitors to stay the night? Are children • Does the home take responsibility for insuring residents’ welcome? possessions? Personal care Meals • How can you have a say in the way you are looked after • Are you off ered a choice of meals, and can you choose or helped on a regular basis? when and where you eat breakfast, dinner and tea, • How often will you be assisted to have a shower or a bath? including in your own room? • Can you have the choice of a bath or shower, with • Can menus include food that you particularly like? assistance, when you wish, without being hurried? • Are you able to have or make a snack whenever you want? • Can relatives or friends help you with personal care if you • Does the food look tasty, well-balanced and nutritious, wish? and are the servings generous? • Can you go out with assistance to a hairdresser or barber • Are you able to access a wide range of hot and cold drinks regularly? at any time? Health care • When can you have an alcoholic drink, such as a glass of wine with an evening meal, and what choice is available? • Will you be allowed to manage your own medication?

• What time is the last meal of the day served? • What are the arrangements for accessing your own GP? • Do today’s menus give a choice of dishes? • Are you able to keep the same doctor as you have now, or • Can special diets be catered for? is there a local doctor that accepts patients from the home? • What are the utensils and crockery like and will they be • Can you access chiropody and dentistry? suitable for your needs? • What assistance is available for accessing external appointments? Leisure activities • If your health gets worse can you continue to live at the • Do the staff ask about you and your interests? home, with increased support from staff ?

• Would you be able to carry on your existing hobbies or • Is it a dual registered home, that can provide qualifi ed activities? nursing care should your needs require this? • Are there new activities that you could get involved in, • What aids does the home provide? are regular classes held (e.g. exercise, games, music or IT classes), and if so, what? Can you infl uence what activities Running of the home are run? Are people encouraged to do what they can for • What is the registration of the home and will it meet your themselves or do staff take over? needs on an ongoing basis? • What access is there to activities organised in the • Who runs the home and is there a photo of them? community? • Are they the owner or the manager? • Are there regular social events and activities, and if so what? • What outings do you arrange and how often? • How long have they been running the home? • Can you join in the gardening? • How and when can they be contacted and what happens if you need to contact them outside of their normal working • Does a mobile library visit the home? hours? • Can you go for a walk alone or with a carer? • How many residents are there at the home? Religion & culture • Can the home meet with your spiritual needs? • Who is responsible and how many staff are there on duty: • Is the home aware of, and interested in your cultural needs, and can it meet them? - In the morning? - In the afternoon? • Will the food served refl ect your cultural needs? - In the evening? - At night?

Running of the home (continued) 1 2 3 Terms and conditions (continued) 1 2 3

• Are night staff awake or on call? • What happens to your room if you have to go into hospital?

• What training do staff receive and are residents involved in it? • In what circumstances might you be asked to leave the home?

• How does the home stay abreast of best practice and can they give an example of any recent changes? • Does the home accept the fee rates paid by Lincolnshire County Council, if not will a third – party top-up be • What organisations does the home use to advise it on payable? matters of best practice? • What happens if you run out of funds? Having a say

• How does the home get feedback from residents Hearing impairments – now and in the future or families? • What arrangements are made for people who are hearing impaired? • Is there a residents’ committee or group that you can be part of you if you wish? Are you able to infl uence what happens in the home? • If you want to make a suggestion for improvement, how can you do this? • Where are there loop facilities so that people who are hard of hearing can hear the television? • What examples can they give of a change made in • Do you get advice and visits from Hearing Impairment/ response to residents or families? Deaf services?

Mobility issues – now and in the future

• What arrangements are made for people who use a wheelchair or have other mobile impairments? • Would your family/friends be invited to a review of your • Can wheelchair users move around the home easily? care needs? If there is more than one fl oor, are there lifts?

Terms and conditions • Will the home provide you with your own sling/hoist/ wheelchair if you need it? • Is there a written contract or agreement, and are you able • Does the garden have raised beds? to see a copy before moving into the home?

• If you decide that you no longer want to stay at the home Visual impairment – now and in the future how much notice would you need to give? • What arrangements are made for people who are sight impaired?

• What is the weekly charge for the care you need? • Are there talking newspapers, audio-books and help with loading media into audio-equipment? • What does this charge cover? • Is there good lighting? • Does the environment meet the needs of people with sight impairment, such as colour contrasting rails along • Are there any additional charges payable, and if so what corridors, carpets with diff erent textures, rooms that are does this cover? distinctly decorated?

• Do you get advice and regular visits from the Low Vision

Society?

• Are activities adapted and supported to make them • Are fees payable in advance or arrears, and are they payable accessible for people with sight impairments? weekly or monthly?

Home care checklist – Page 23 Care homes and Care homes with nursing • How often do the fees increase, and how is this increase listing start on page 61 decided?

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 39 Dementia care homes checklist

Things to look for in care homes specialising in dementia. Please ACTIVITIES use in conjunction with the care homes checklist on page 37. In any home there should be a dedicated activities programme that has been designed with all residents’ capabilities in mind, The points below give you a good starting point of things to and generally a dedicated activities coordinator is employed look for in care homes specialising in dementia care. You can to help deliver this with the other care staff in the home. It is use this checklist with the one for residential care on page 37 to important to ask which of these activities have been planned help you feel more confident in the choices you are making for specifically for those who suffer from dementia or who have your loved one or the person you are caring for. other memory problems. • Are reminiscence activities available? RESIDENTS • Ask about memory boxes. The best indication of a good home is that the residents appear • Will staff compile life story books with you and the person you are happy and responsive. Ask for more information on dementia looking for to give them a better understanding of their life? specific activities, i.e. reminiscence or features throughout the home such as specialised signage that makes it easier for STAFF people with dementia or memory problems to identify where It is important to note whether the staff seem friendly and they are. caring towards residents and whether they treat them with ACCESS dignity and respect. • Ask if staff have specific training and experience in caring for If the person with dementia or memory problems is likely to people with dementia. need equipment or adaptations you may want to check: • Who will their key worker be? This should be someone you • There is adequate signage as described earlier throughout the and they can go to who will have detailed knowledge and home, to act as prompts and cues. particular responsibility of their care. • What is the home’s security policy about locking external doors or being supervised and supported in outside areas? MANAGER/HEAD OF HOME BEDROOMS A manager who is caring as well as efficient can make all the difference to the atmosphere of a home. It is important for What room will the person with dementia or memory problems you and the person to have a good relationship so you feel have? confident in the general running of the home. It is worth talking • It can be worthwhile considering how easy it would be for to the manager and any deputies they may have on how long someone to find their way back to their room, if there is one they have worked in the home, and their general experience. available on the ground floor to avoid the risk of falls. Points to ask about: • Ask if you can bring any personal items of furniture or • Do they have detailed knowledge and training of dementia? personal possessions such as photographs that are particularly Can they deal with any difficulties that may arise in an important to the person you are looking for. This can increase understanding way? familiarity with their surroundings, trigger memories and help • Will they be conducting the initial assessment of the person them settle in better. requiring care in their own home or current place of residence?

Care homes and housing options continued

>> The following sections have been included to help support. If a care home or care home with nursing is you understand the different terms you may come the right option, this will be chosen following an across when arranging care for you or someone assessment and discussion with you and your family else, depending on your level of need for care and or carer.

Intermediate care

Intermediate care differs from respite care. While respite Based around a programme of therapy and treatment, care provides care on a temporary basis, intermediate care intermediate care is designed to make you as independent is designed to rehabilitate you and enable you to manage as possible. The structured programme of support may by yourself. Intermediate care, including care home fees, mean that you do not have to go into hospital at all, or provided by the NHS, is free. It can be provided in your may enable you to get home faster after you finish hospital own home or in a care home and is usually limited to a treatment, but cannot manage independently at home. maximum of six weeks. Ask your care manager for further details.

40 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care homes and housing options continued

Continuing Care

Continuing care is the name given to the care needed by professionals to identify and prioritise your needs. The an adult who because of disability, accidents, illness or assessment will be used to determine who is responsible the effects of getting older, requires help over a period of for providing and funding the services to meet your time to manage their daily life. It is a package of care that assessed needs. Decisions on how and where services will involves services and funding from both the NHS be provided will be made with your involvement. and social services and is available in a range of settings. If you have been assessed as requiring care in a All NHS healthcare is provided free of charge. Social registered care home with nursing and you are not services care provision is means tested and you pay eligible for NHS continuing healthcare the NHS will pay a either a contribution or the full cost depending on your contribution towards the cost of your nursing care. This is financial situation and the setting in which your care known as NHS-funded nursing care and is paid directly to is provided. the nursing home. The current amount is £110.89 per An assessment is done by health and/or social care week.

NHS continuing healthcare

NHS continuing healthcare is a package of continuing a multi-professional assessment of your needs the Primary care that is arranged and funded solely by the NHS. If Health Care Trust that your GP is registered with will your assessed needs identify that you have a ‘prime decide whether or not you are eligible for NHS continuing health need’ you may be eligible for NHS continuing healthcare. healthcare. This means that care services to meet If you are eligible your care will be provided free of your assessed needs may be provided and funded by charge to you in any setting where your assessed needs the NHS. can be met. In your own home this means that the NHS The National Framework for Continuing Healthcare will fund all the care required to meet your assessed and NHS-funded Nursing Care 2009 (revised) sets out needs. In a care home the NHS makes a contract with the eligibility criteria and the assessment process for the home and pays the full fees for both your care and accessing NHS continuing healthcare funding. Following accommodation.

Reviews

As your needs can change, regular reviews will be and funding of your care. You can also request a review of undertaken which may result in changes to the provision your care needs if you feel they have changed. Living with dementia

In the UK, as a whole, there are estimated to be over Dementia affects everyone differently and can cause a 750,000 people with dementia and the challenge of living wide range of symptoms. These can include with dementia continues to confront increasing numbers problems with memory, thinking, concentration and of people as our population ages. language. People may become confused or struggle This is especially so in Lincolnshire, where in the last with how they perceive things. Dementia can also cause 10 years the increase in our population aged 65 plus has changes in mood or emotions and affect how someone been three times that of the national average increase, behaves. accounting for approximately 22% of the county’s As GPs are usually the first point of contact for people population compared to a 17% national average. Due with memory problems they will be working to increase to this our county continues to show a proportionately the number of people getting a formal diagnosis. The GP higher incidence of dementia than both the regional or may refer you to a Memory Assessment Service to help national average; In Lincolnshire, the number of people make a diagnosis of dementia. over 65 with dementia has been estimated at 10,460 for Following a diagnosis of dementia, your GP may refer 2012, rising to 11,843 by 2016 and 13,589 by 2020. you to a specialist like a Consultant in Old Age Psychiatry, Most people with dementia are over 65 years of age, a Community Psychiatric Nurse or an occupational but dementia does affect younger people too. therapist with a special interest in dementia care. >>

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 41 Living with dementia continued

>> A Memory Assessment Service: Diagnosis and Stimulation Therapy, aimed at those in the early stages of Early Intervention dementia. This also offers a parallel course for family carers. A Memory Assessment Service comprises specialist staff Rethink also offer dedicated face-to-face carer’s skilled in the assessment, early support, intervention and assessments for carers of people with dementia. See page treatment of people experiencing dementia, including 58 for contact details. consultant psychiatrists, mental health nurses, occupational For more information go to Lincolnshire County therapists, psychology, social workers and dedicated Council’s online information and advice service at www. support workers. lincolnshire.gov.uk/mychoicemycare. You can find the The Memory team work together to provide specialist Dementia and Memory problems pages under the ‘Health, assessments to determine whether dementia is present in Recovery and Wellbeing’ lozenge. cases where other common causes have been excluded by The Alzheimer’s Society Lincolnshire provides the GP. information and advice and support to people with If dementia is diagnosed, then appropriate early dementia, their families and family carers. They run a intervention and advice, as part of an individualised care number of Dementia Cafés across the county, more plan, are provided and onward sign-posting undertaken as details of which are on page 43. These provide a relaxed required. and welcoming opportunity to meet other people, share The assessments provided build upon the tests and experiences and obtain information and advice. history started by the GP. Where required, additional The Alzheimer’s Society also runs a number of Singing investigations are requested such as head scans or further for the Brain groups (details on page 43) which as well as blood tests to further support the process of diagnosis and being beneficial for the person with dementia, are highly inform the type of care and information required. enjoyable as something for family members caring for Following assessment, if dementia is not confirmed, a person with dementia and friends to do together. The the Memory team will then either signpost on to other Dementia Cafés and Singing for the Brain groups offer appropriate services or discharge back to the GP. The GP valuable opportunities for social contact and to build new will be informed of the findings to ensure continuity of networks of support and friendship. care and signposting to appropriate support networks and The Alzheimer’s Society offers a telephone befriending organisations for post-diagnosis support. service. The Society has also developed a pioneering new service at Pilgrim Hospital in Boston, where dedicated staff Support for dementia carers based in the hospital offer information, advice, advocacy Don’t forget to make sure that if you are caring for and support for people with dementia and their families, someone with dementia, that you look after yourself. A carers and friends. This helps improve the experience of good first point of contact is the Carers’ Team - see page admission and the stay in hospital, and also assists with 28 for more information about having a Carer’s Assessment discharge from hospital. and a Carer’s Emergency Plan. A new Dementia Carers’ Handbook has been produced which you can ask for. In You can contact the Alzheimer’s Society at: 2014, Better Care funding has been obtained to provide Lincoln House targeted short breaks for Dementia Carers. The Carers’ 15 Sixfield Close (Off Skellingthorpe Road) Team can help you with all this and more. Lincoln, Lincolnshire LN6 0EJ The Virtual Carers’ Centre at Carers Connect provides a Tel: 01522 692681 range of courses for dementia carers, such as Dementia Email: [email protected] Awareness, Communication, Challenging Situations Website: www.alzhemiers.org.uk and Strange Behaviour. Contact details are on page 29. Email: [email protected] Lincolnshire Partnership Foundation Trust offers Cognitive

Dedicated support for families living with dementia

Dementia South Lincolnshire for dementia. It holds social events that brings families This is a very active local support group for individuals together, as well as practical support, such as visiting care and families living with dementia in Bourne, Stamford providers together. Details of their main groups are on and Market Deeping area of the county. It provides page 43. For more information contact Kate Marshall on emotional and practical support, through a wide range 07867 635611 or email: [email protected]. of support groups and activities, including Square Peg, Age Care Advice - Dementia Companion Service for younger adults diagnosed with dementia, and T’ai Chi This is a small independent company run by a qualified

42 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Living with dementia continued

Dedicated support for families living with dementia continued social worker that can provide a Care Co-ordinator or attentive and personalised care, based on a sound Companion to support individuals and families with understanding of the person’s needs, communication, dementia during the dementia journey. This can help likes and dislikes. ensure that care is appropriate, safe and adapted as care needs change. It can help family carers who need to The document covers: take a break or a holiday by monitoring the care of the • any medication the person is taking or they are allergic person with dementia, providing peace of mind. The to; service offers much more besides, including assistance • any support they may need with eating and drinking; with attending health appointments, help with stays in • any mobility aids they require or issues that may affect hospital, and being a contact for the Carers’ Emergency their movement; Response Plan and Lifeline Alarm Service. Charges apply. • their normal sleeping routine; For more information contact agecareadvice@gmail. • anything that might make them nervous, angry or sad or com or 07772 992732. things that calm them down; and • any interests, hobbies or things that are important to All About Me – planning ahead for going into that person. hospital or care United Lincolnshire Hospitals NHS Trust (ULHT) has The All About Me document will be made available in launched an innovative new project to support health hospital wards and departments, local health centres, GP and social care staff when caring for people with surgeries, libraries and health shops across Lincolnshire. dementia. All About Me is an easy to use planning tool, An online version can also be completed by visiting the designed to be used by families and friends to plan ahead dedicated website at www.allaboutme-lincolnshire. for hospital admissions or going into a care setting. org.uk which has a feature to allow relatives’ input. It All About Me is a detailed document containing key is also available on the Lincolnshire County Council My information about a person’s routine, interests and Choice, My Care website www.lincolnshire.gov.uk/ preferences. It helps health and social care staff provide mychoicemycare

Local dementia support groups that can help

Joining in new activities and sharing experiences with ‘Me Time - Our Time’ Support Group other people can be a positive and rewarding experience Wishing Well Pub, Dyke, Bourne for those with dementia. Run by Dementia Support South Lincs Boston Alzheimer’s Carers’ Group Contact: Kate Marshall on 07867 635611 Black Sluice Cottages, London Road, Boston PE21 7RA Email: [email protected] Contact: Hugh MacKay on 01205 351254 Gainsborough Memory Support Café Email: [email protected] Foxby Court, Middlefield Lane, Gainsborough Bourne Support Group Run by Order of St John’s Trust Corn Exchange, Bourne Tel: 01427 613376. Supported by an Admiral nurse Run by Dementia Support South Lincs Gainsborough Singing for the Brain Group Contact: Kate Marshall on 07867 635611 Foxby Hill Care Centre, Foxby Hill, Email: [email protected] Gainsborough KN21 1PN Crowland and District 55+ Carers’ Group Contact: Belinda or Chris on 01427 611231 The Methodist Church, Reform Street, Crowland PE6 0AN Gainsborough Dementia Café Contact: Margaret Taylor on 01733 210326 Gainsborough House, Parnell Street, Lunch group 11.00 - 3.00 Gainsborough DN21 2NB Deepings Support Group Run by Alzheimer’s Society Deepings Community Centre Contact: Alzheimer’s Society Lincoln on Run by Dementia Support South Lincs 01522 692681 Contact: Kate Marshall on 07867 635611 Email: [email protected] Email: [email protected] www.alzheimers.org.uk

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 43 Living with dementia continued

Local dementia support groups that can help continued

Grantham Dementia Café Skegness Peer Support Group Greyfriars Community Centre, Union Street, Methodist Church, Algitha Road, Skegness PE25 2AJ Grantham NG32 6LH. Run by Alzheimer’s Society Run by Alzheimer’s Society Tel: 01522 692681 Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: [email protected] Grantham Drop-in Information Stand www.alzheimers.org.uk George Shopping Centre, High Street, Grantham NG31 6LH Spilsby Memory Support Café Run by Alzheimer’s Society Eresby Hall, Spilsby. Run by Order of St John’s Trust Contact: Alzheimer’s Society Lincoln on 01522 692681 Contact: Helena Shelton on 01790 752495

Grantham Peer Support Group Stamford Support Group Greyfriars Community Centre, Union Street, Stamford Health Clinic, Ryhall Road, Stamford Grantham NG32 6LH. Run by Alzheimer’s Society Run by Dementia Support South Lincs Contact: Alzheimer’s Society Lincoln on 01522 692681 Contact: Kate Marshall on 07867 635611 Email: [email protected] Email: [email protected]

Holbeach Support Group Support Service in Pilgrim Hospital, Boston Youth Centre, Boston Road, Holbeach Alzheimer’s Society have dedicated staff in Pilgrim Tel: 07925 597589 Hospital, Boston to offer help, support, information and advice to people with dementia and their carers, families Lincoln Singing for the Brain Group and friends. The Volunteer Centre, 16-26 Tentercroft Street, Lincoln LN5 7DB Contact: Alzheimer’s Society Lincoln on 01522 692681 Email: [email protected] ^ƉĞĐŝĂůŝƐƚ>ĞĂƌŶŝŶŐŝƐĂďŝůŝƚǇͬƵƟƐŵ^ĞƌǀŝĐĞ www.alzheimers.org.uk in Lincolnshire Lincoln Dementia Café ,ĞĂůƚŚůŝŶĐ,ŽƵƐĞ͕ůŝīZŽĂĚ͕tĞůƚŽŶ͕>ŝŶĐŽůŶ>EϮϯ:E Bracebridge Community Centre, Maple Street, Healthlinc House provides a ĐŽŵƉůĞƚĞƉĂƚŚǁĂǇŽĨƐƉĞĐŝĂůŝƐƚĐĂƌĞ Lincoln LN5 8QT. Run by Alzheimer’s Society ĨŽƌƉĞŽƉůĞǁŝƚŚůĞĂƌŶŝŶŐĚŝƐĂďŝůŝƟĞƐ͕ĂƵƟƐŵ͕^͕ŵĞŶƚĂůŚĞĂůƚŚ Contact: Alzheimer’s Society Lincoln on 01522 692681 ƉƌŽďůĞŵƐ͕ĐŚĂůůĞŶŐŝŶŐďĞŚĂǀŝŽƵƌĂŶĚƉĞƌƐŽŶĂůŝƚǇĚŝƐŽƌĚĞƌƐ͘ Email: [email protected] dŚĞŝŶŶŽǀĂƟǀĞ,ĞĂůƚŚůŝŶĐ,ŽƵƐĞ ƉĂƚŚǁĂǇĞŶĂďůĞƐŝŶĚŝǀŝĚƵĂůƐƚŽprogress www.alzheimers.org.uk ĨƌŽŵŚŽƐƉŝƚĂůďĂƐĞĚĐĂƌĞƚŽĂĐŽŵŵƵŶŝƚǇ ďĂƐĞĚƐĞƩůĞĚƐĞƌǀŝĐĞĂŶĚŽīĞƌƐĂǁĂǇ Mablethorpe Singing for the Brain to ĐůĞĂƌůǇƉůĂŶĂŶĚŝŵƉůĞŵĞŶƚƉĞŽƉůĞ͛Ɛ Orchard House Care Centre, Grosvenor Road, ĚŝƐĐŚĂƌŐĞ through; Mablethorpe LN12 1EL • specialist hospital delivering ƚƌĞĂƚŵĞŶƚƐĞƌǀŝĐĞƐĨŽƌƉĂƟĞŶƚƐǁŝƚŚĂůĞĂƌŶŝŶŐĚŝƐĂďŝůŝƚǇĂŶĚ Contact: Linda West on 01507 472203 ĐĂƚĞƌŝŶŐĨŽƌƚŚŽƐĞǁŚŽƌĞƋƵŝƌĞůŽĐŬĞĚƌĞŚĂďŝůŝƚĂƟŽŶ • ŶĞƐƐĞŶƟĂůƐƚĞƉĚŽǁŶƌĞŐŝƐƚĞƌĞĚĐĂƌĞƐĞƌǀŝĐĞĐŽŵƉƌŝƐŝŶŐ͖ Market Rasen Dementia Café ,ĞĂůƚŚůŝŶĐƉĂƌƚŵĞŶƚƐĂƌĂŶŐĞŽĨ Methodist Church, Chapel Street, ƐŵĂůůŐĞŶĚĞƌƐƉĞĐŝĮĐĂƉĂƌƚŵĞŶƚƐ ǁŝƚŚŶƵƌƐŝŶŐΘdŚĞŽƩĂŐĞŽīĞƌŝŶŐ Market Rasen, Lincoln LN8 3AQ ďƵŶŐĂůŽǁĂĐĐŽŵŵŽĚĂƟŽŶ Run by Alzheimer’s Society • ZĞŚĂďŝůŝƚĂƟŽŶƉƌŽŐƌĂŵŵĞĚĞůŝǀĞƌĞĚ Contact: Alzheimer’s Society Lincoln on 01522 692681 ŝŶĂĚŽŵĞƐƟĐĞŶǀŝƌŽŶŵĞŶƚƌĞƉůŝĐĂƚĞƐ Email: [email protected] ĐŽŵŵƵŶŝƚǇůŝǀŝŶŐ www.alzheimers.org.uk dŽƚĂůŬƚŽƵƐĨƵƌƚŚĞƌĂďŽƵƚŽƵƌĐŽŵƉůĞƚĞĐĂƌĞƉĂƚŚǁĂǇ at Healthlinc House: Market Rasen Singing for the Brain Group Church Hall, Church Street, Middle Rasen LN8 3TS ϬϴϬϬϵϱϰϮϰϵϳ Contact: Alzheimer’s Society Lincoln on 01522 692681 ǁǁǁ͘ůŝŐŚƚŚŽƵƐĞͲŚĞĂůƚŚĐĂƌĞ͘ĐŽ͘ƵŬ Email: [email protected]

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Disabilities and sensory loss

Sensory Impairment Lincolnshire County Service (SILCS)

Sensory Impairment Service carers, volunteers, companies and Sighted Guiding. If you have poor sight or hearing and are having • Specialist radio, CD, tape machines for those eligible to difficulties with everyday living tasks such as preparing be registered blind. meals, using a telephone or getting out and about then • Talking books and talking newspapers. we may be able to provide a number of services to help • 13 social groups who meet regularly and enjoy guest you. We will carry out an assessment of your needs and speakers, outings and attend events and just enjoy social we will let you know if you are eligible for help such as companionship. information or advice, or pieces of minor equipment to • Seven book groups who meet monthly for those who help you to manage in your home. love to read. You may contact us to request an assessment of • Volunteer home visitors. your needs by calling 01522 782155 (Minicom • Support for carers. 01522 552055 9am - 6pm Mon – Fri) or by email to [email protected]. • Emotional Support Officer. The SILCS Sensory Impairment Service aims to create • Help with welfare benefits and concessions. opportunities if you have sensory impairment needs, to • Help with applying for grants for specialist equipment. help build your confidence and self-esteem, develop • Community Support Workers for one to one specialist communication skills, promote independent living and support and advice in the home or out and about. help you or the person you care for develop mobility • Referrals to Sensory Impairment Lincolnshire County skills. services, Adult Social Care, Wellbeing Service, Telecare, Carers’ Team, Guide Dogs for the Blind Association, Sensory Impairment Lincolnshire County Service Adults Supporting Adults, Fire service and many more. BID Services, 7 Checkpoint Court, • Special events and activities such as quiz nights, pamper Sadler Road, Lincoln LN6 3PW days, specialist technology and information events Tel: 01522 848295 throughout the year. Text: 07702 939165 • Quarterly Newsletter packed full of useful information. Email: [email protected] Web: www.silcs.org.uk For more information please contact South Lincolnshire Blind Society Elmer House, Finkin Street, Grantham South Lincolnshire Blind Society Lincolnshire NG31 5QZ South Lincolnshire Blind Society is a registered charity Open Tuesdays, Wednesdays and Thursdays which provides a wide range of person-centred services 10am – 4pm. to help people with sight loss. We help people to make Helpline: 01476 592775 or leave a message their lives easier and to remain independent whatever after hours. their age or personal circumstances. Email: [email protected] We offer well-equipped resource centres in Boston Web: www.blind-society.org.uk and in Grantham, providing a range of equipment for purchase from talking watches and clocks to daily Lincoln and Lindsey Blind Society living aids, games and specialist IT software. We can Lincoln and Lindsey Blind Society’s aim is to enhance demonstrate equipment in the resource centre or in your the quality of life for blind, partially sighted and visually own home. impaired people whatever their age or personal Our services include: circumstances in life. • A full range of information about eye conditions and We give practical help and assistance to people who local services that will help you remain independent. are blind, partially sighted or visually impaired, which • Information and advice about living with sight loss, or includes a home visiting service, a befriending service and caring for someone with sight loss. a children’s activity service. • Training for living independently to the person with You do not have to be registered with a visual sight loss and their carers. impairment, or even have a referral from your doctor or • Visual Impairment awareness training for partners and optometrist. You, a family member or a friend, can >>

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 45 Disabilities and sensory loss continued

Sensory Impairment Lincolnshire County Service (SILCS) continued

>> telephone, call in to see us in person or write to us. Lincoln and Lindsey Blind Society We serve North and North East Lincolnshire, East and Bradbury House, Ramsgate, Louth LN11 0NB West Lindsey and Lincoln City. Tel: 01507 605604 Fax: 01507 608802 Lincoln and Lindsey Blind Society is an independent Email: [email protected] voluntary organisation; if you are experiencing sight loss, Charity Registration Number: 1132353 we are here to support you. Company No. 6972185

Specialist help for people with learning disabilities

Adult Care run or pay other people to run lots of different Shared Lives services for people with learning disabilities and their A Shared Lives placement can be somewhere to live, to families. stay for a short break or to go for daytime support. You Any services or support you may be eligible for will will be supported by someone called a Shared Lives carer depend on the outcome of your assessment, described who will share their home with you and include you as on page 13. part of their family. Services could include: Supported living • assessment and care management services, described We support people with a learning disability to live on page 13; independently within their community, either on an • help to live at home - this is called personal care and individual basis in self-contained flats or in shared support or supported living; accommodation. • day services - this includes day centres and help to find Residential care homes jobs; We provide a residential respite and short break service • short breaks services, which are sometimes called respite for eligible adults with a learning disability aged 18-65 care; years. Accommodation can be provided for six weeks to • adult placements; six months depending on the needs of the individual and • residential care homes; support and assistance is provided to develop self-help • advocacy, information and advice; and skills and to plan for future needs. • transport. Short breaks services Sometimes called respite care, these services offer short For further information, please contact the Customer breaks and support staff are there to help you 24 hours a Service Helpline team on 01522 782155 or email day. They help you to be as independent as possible and [email protected] to provide quality care and support when it is required.

Occupational therapy

Occupational therapists can help you lead a more We also have Smart Care clinics which can offer you a productive, active, and independent life using a variety of friendly equipment assessment and advice service. For methods, including the use of adaptive equipment. They more information please contact the Customer Service can assess your home for hazards and point out things Helpline on 01522 782155. that contribute to falls. Major alterations such as fitting a downstairs bathroom Visiting you at home, an occupational therapist will or widening doorways could be paid for with a Disabled be able to suggest adaptations that will improve your Facilities Grant (DFG). mobility. Perhaps handrails up stairs would be useful? An occupational therapist will talk you through any new Would a ramp up to your front door help if you are in a equipment you may be given, as well as help you apply for wheelchair? funding for major adaptations, if you need them. To start Alternatively, we can help you find equipment the ball rolling, contact us and explain your circumstances. and advice to stay independent at home. You can An assessment of your needs will determine whether an use our supported self-assessment tool at www.my- occupational therapist will be the best person to help and choicelincolnshire. com/smartassist/lincolnshire. what charges (if any) you can expect.

http://www.mychoicemycare.org.uk/i-need-help-with/disabilities-and-sensory-loss.aspx

46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Keeping people safe

Safeguarding adults at risk of harm

Safeguarding and protecting adults at risk of harm from Who might be causing the abuse? abuse or neglect has traditionally been seen as a major Anyone may be an abuser. It may be somebody you role of those working in the social care sector. Now, know well or it may be a stranger. It may be more than more than ever given recent cases that have made one person. It might be a family member, a friend, a national news, it is becoming an issue for everyone in neighbour, a paid or voluntary carer, a nurse, a social society, not just for those people who have a professional worker, a GP, a visitor to your home, or somebody who responsibility to safeguard. you don’t know. If you live in a residential setting or visit a Far too many adults at risk of harm suffer abuse, neglect day centre, it may be another user of that service, a visitor, and worse, often at the hands of relatives and carers, or a carer. those who you would least expect to treat them in that What is adult safeguarding? way. An adult at risk of harm is a person aged 18 years or Adult safeguarding refers to work aimed at preventing over who may be unable to take care of themselves, or or stopping abuse and neglect of adults who need care protect themselves from harm or from being exploited. and support, and who are more at risk of harm because of Some people are more vulnerable than others because those needs. they are old and frail, or have a sensory impairment, a Safeguarding adults takes place in communities disability, a mental health problem, a learning disability, through a number of different factors: dementia or have some form of illness. This means they • awareness raising and an absence of tolerance of abuse; may have difficulty in making their wishes and feelings • health and social care services and police responses that known and this may make them vulnerable to abuse. It are of decent quality effective responses to allegations of may also mean that they are not able to make their own harm; decisions or choices. A person may also be vulnerable because of a long-term condition or illness or difficulty. A • providing access to services needed, advocacy, justice family carer who provides care to another may also be at and support; and risk of abuse or harm. • using learning from safeguarding reviews to improve services. What is adult abuse? Abuse is when somebody or some people do or say Who is responsible for adult safeguarding? things to you or somebody else that makes you or them Adult safeguarding is everybody’s business. Any person feel threatened or frightened. It is mistreatment by may recognise and report abuse or neglect, and everyone somebody or some people that violates a person’s human can play a part in building communities where abuse and civil rights. does not happen. It may be neglecting a person’s needs, treating All of the bodies responsible for adult safeguarding somebody disrespectfully or causing physical harm. It may need to work effectively with each other, and with local be an isolated incident or it may be repeated incidents. Health and Wellbeing Boards, Children’s Safeguarding It may be that the abuse is deliberate or it may be Boards, Community Safety Partnerships (set up by the unintentional and due to ignorance or lack of training or Home Office to create links between the police, the local understanding. It may be that a person is at risk of abuse council, and the fire, health and probation services), and or being abused in several ways. Healthwatch, which represents the views of the public, It can happen anywhere – at home, in a care home or including service users and family carers. See page 50 for a care home with nursing, a hospital, in the workplace, at further details. a day centre or educational establishment, in supported What should you do if you suspect abuse or are housing or in the street. worried about abuse? Forms of abuse could be physical, sexual, psychological, Doing nothing is not an option. Lincolnshire County emotional or financial. It could also cover the issues of Council operates a zero tolerance of all forms of abuse. neglect and institutional abuse – where the abuse affects All adults should be able to live their lives free from fear more than one person within an organisation or a service and harm. and is not addressed by the service’s management. This Your course of action will depend on the situation. If can be repeated incidents of neglect or poor standards you or the person you are concerned about is in danger of care that are being ignored. It may be that you are not and immediate action is required you should ring the treated with the dignity and respect that you deserve. emergency services on 999. >>

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Safeguarding adults at risk of harm continued

>> If you or the person you are concerned about is not independence, choice and control. in immediate danger, you should ring our Customer If the abuse is also a crime such as assault, racial Service Helpline on 01522 782155. You will be able to harassment, rape or theft the police should be involved speak to an adviser who will listen to your concerns and to prevent someone else from being abused. If the police take them seriously. They will offer support and may direct are involved we will work with them and with you to your concerns to a specialist worker who may arrange to support you. meet with you. If you are worried about contacting the police you can Our main aim is to help you to live safely whilst contact us to talk things over first. maintaining the maximum possible level of When you suspect abuse in a residential care or independence, choice and control. nursing home You may have a relative, friend or independent If your concern is about someone who is in a residential advocate present if you wish. Together you will discuss or nursing home, please refer them to us, via the the issues and together you will agree a plan to keep Customer Service Helpline, tel: 01522 782155. you or the person you are concerned about as safe and If you have concerns about the standards or application independent as possible. of regulations in a care home you should contact: You will be able to have a copy of this plan. We will agree further contact as is needed. We may involve other The Care Quality Commission agencies to help support you safely, but we will agree this Citygate, Gallowgate, together. Newcastle upon Tyne NE1 4PA We will treat you with dignity and respect at all Telephone: 03000 616161 times. Our main aim will be to help you to live safely Email: [email protected] whilst maintaining the maximum possible level of

http://www.mychoicemycare.org.uk/i-need-help-with/keeping-people-safe.aspx Make your voice count

There are many ways to make your voice count if you further support and advice. feel something is not right or you are unhappy and need

Advocacy for people who use Adult Care Services

Having someone to speak on your behalf and help you the person to make a different choice. Advocacy services secure your rights and represent your interests is often in Lincolnshire are provided by Total Voice Advocacy, an known as advocacy. Advocacy can help to safeguard organisation which is independent of the Council. people who are vulnerable by speaking up for them. Total Voice Advocacy services in Lincolnshire It enables people with physical or learning disabilities, Advocacy can help raise the voices of people living in older people and those with mental health needs and Lincolnshire by helping them express what it is they carers to make informed choices and decisions about want and aspire to as members of their community, both their own health and social care. Advocacy is completely locally and wider. We currently provide: independent from the organisations that provide social care services. • user involvement and participation; and Advocacy helps you to access information and • group advocacy and one to one advocacy to people services and to explore choices and options. Advocacy who have complex needs, learning disabilities, physical is completely independent from the organisations that disabilities, sensory impairments, mental health, older provide social care services. Advocates act only according people and carers of people using services of health and to the wishes of the person they are speaking for. They do social care. not take their own view of what is best, or try to influence Total Voice Advocacy also provides statutory advocacy

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Make your voice count continued

Advocacy for people who use Adult Care Services continued roles in Independent Mental Capacity Advocacy (IMCA), Independent Mental Health Advocacy (IMHA) and the Total Voice Deprivation of Liberty Safeguards (DoLS). Tel: 01522 706597 or 01522 706580 The advocacy team is well skilled in ensuring that the Email: [email protected] advocacy process is meaningful for individuals who use Web: www.totalvoicelincolnshire.org the service. It uses different techniques to ensure that our service meets the needs of each individual we meet. It NHS Complaints Advocacy Service knows that ‘one size fits all’ does not work for everybody Advocacy is also available for anyone who wishes and advocates spend time with people developing to complain about the care or treatment they have methods that suit them best. The team also signposts received from the NHS and needs help to express people to other organisations that are better placed to their concerns. This type of advocacy is provided help individuals with their enquiries if required. in Lincolnshire by POhWER; an organisation which If you or someone who cares for you feel you might provides a free, independent and confidential need the support of an advocate, the first step is to advocacy service to support people with their NHS contact Total Voice for an informal chat. If the service can complaint. help, an advocate will talk to you about your concerns, POhWER help you explore your options and choices and assist you Tel: 0300 456 2370 (local rate) to find the right information and advice. If you wish, they Email: [email protected] will express your views and opinions on your behalf at Web: http://www.pohwer.net care meetings, during an assessment and at other times Minicom: 0300 456 2364 when you need to have your say. They will do so only Text: Send the word ‘pohwer’ with your name and with your agreement, and will not put across their own number to 81025 views about what is best, or try to influence you to make a different choice.

Lincolnshire NHS Patient Advice and Liaison Service (PALS)

PALS provides a confidential on-the-spot advice and information service for patients, their families, carers PALS can also be contacted via your local hospital: and members of the public who use NHS services in Email: [email protected] Lincolnshire. PALS listens to peoples’ concerns, suggestions or Lincoln County Hospital queries, and helps to sort out concerns or problems Located near Main Reception quickly. It provides information about local services, and Telephone 01522 707071 aims to use the patient experience to help shape and Pilgrim Hospital improve local health services. Located in Main Reception PALS can be contacted on: Telephone 01205 446243 Tel. 0845 602 4384 Email: [email protected].

Making a complaint about care services

We want people to receive a positive experience from All services should have a clear complaints policy and their care service. If you feel that you do need to raise process, which you can ask for so you know what to do, a concern then you should be able to do so easily and and it should not be difficult for you to follow. without fear of repercussions to your care and support. Initially it is best to raise your concerns, or concerns Organisations need to know how they are performing about a friend or family member directly with the and use the feedback they receive from their customers, manager of the service you are using this way issues can both positive and negative, together with other be resolved at an early stage. If you or a family member is suggestions, to make improvements in their services. receiving care which is regulated e.g. in a care home >>

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Making a complaint about care services continued

>> or personal care at home, then that service will be company, you can speak to your social worker or regulated by the Care Quality Commission and you can you can raise your concern with us via the Customer raise your concerns with the Public Ombudsman. Service Helpline www.lincolnshire.gov.uk/ If your care is arranged or funded through Adult feedbackform or by telephone 01522 782060 Care and you are not satisfied with the response from the Monday to Friday 8am - 6pm.

HealthWatch Lincolnshire

Healthwatch gives people a powerful voice locally and on locally and resolve issues in meetings where there is nationally. At a local level, Healthwatch Lincolnshire a health and social care presence. Healthwatch carry out works to help local people get the best out of their local visits in local services, ‘entering and viewing’ and they health and social care services. Whether it’s improving can feed back their views to the County Council, local them today or helping to shape them for tomorrow. commissioners and Healthwatch England. Healthwatch Lincolnshire is all about local voices being For more information and for information about able to influence the delivery and design of local services. volunteering for Healthwatch Lincolnshire please Not just people who use them, but anyone who might contact them on 01205 820892 or via need to in the future. [email protected] As the consumer champion for health and social care Healthwatch Lincolnshire services in Lincolnshire, get in touch with Healthwatch Unit 12, 1-2 North End, Swineshead PE20 3LR and find out when the locality meetings are held, there is Tel: 01205 820892 sure to be one close by. You can hear about what is going The new Care Act and what it means for you If you haven’t already heard of the new Care Act, you may support, introducing a number of significant changes well do so soon. It’s a new piece of law which will come to how care is charged for, who has to contribute, and a into effect during April 2015, making positive changes cap on how much people will have to pay towards their to the way care and support is provided for adults and care. This comes into effect from April 2016. carers. The reforms also include council duties on prevention Many of the things the Care Act now makes and wellbeing, information and advice, the national statutory for councils are things we are already doing or minimum threshold for eligibility; Personal Budgets, working towards here in Lincolnshire, such as having a Safeguarding Board and outcome-based assessments. care and support plans and universal deferred payment It also introduces new duties to all councils, designed to agreements. ensure that wellbeing, dignity and choice are at the heart The Care Act will mean that a wider range of good of health and social care. quality services give you more control and help them to The changes include: make more personalised choices over your care, resulting • Carers: For the first time, carers will be recognised in law in even better care that works for you. in the same way as those they care for, and more will It is designed to ensure that people receive services able to have an assessment of their own support needs. that prevent their care needs from becoming more • Self-funders: Will also be entitled to an assessment. serious, or delay the impact of their needs; can get the • Safeguarding: Anyone at risk of abuse will be even better information and advice they need to make good decisions protected as the Act puts Adult Safeguarding Boards on about care and support; have a range of high-quality care a statutory footing. providers to choose from. • Care costs: The Care Act also takes into account the See www.lincolnshire.gov.uk/careact and search findings of the Dilnot Report into the funding of care and ‘Care Act’ at www.gov.uk for useful fact-sheets.

50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Information, legal and financial issues

Self-funding advice

If you have capital or savings of more than £23,250 you local council might contribute to the costs. If you don’t will have to pay for any care services you require but you you may make poor decisions about either the care you are still entitled to an assessment of your needs by us. organise or how you pay for it or both. Assessments are explained on page 13. www.lincolnshire.gov.uk/mychoicemycare features If you have assets of less than £14,250 you may be a financial calculator under the ‘Information, Legal and entitled to assistance with your funding from us. Between Financial Issues’ lozenge. This function will allow you these two figures, a sliding scale operates whereby you to determine how much you may have to contribute must pay £1 per week for each £250 you have above the towards your care fees in the privacy of your own home. If lower figure. you are a friend, relative or carer this facility will also give Before you think about the likely costs of any care and you the opportunity to help someone calculate support, it is important that you get information and their liability towards paying for care before an advice about the options open to you, both regarding assessment is conducted. You can find this link here: the type of services that might suit you, and whether your www.lincolnshire.gov.uk/mychoicemycare

What is a self-funder?

There are many options for help with funding your care. • you have been assessed as eligible for support but are If you are aware that you will need to fund your own moving to a care home and will not qualify for help care, there are a number of organisations which can offer with the fees because your income, savings or capital advice. These include independent or specialised financial assets exceed £23,250 (please note this capital limit advisers who can explain the options available to you. usually changes every April), or you are eligible for care If you are paying for the full cost of your support needs, and support at home but due to your level of capital/ you are known as a ‘self-funder’ which means: savings or income you have been assessed to pay the • you have chosen not to ask us for support; or full chargeable cost or the maximum charge, and you • you have been assessed but do not meet our eligibility have therefore decided to fund your care and support criteria; or yourself.

Why do I need financial advice?

Whatever option you choose, you need to make sure You may decide to apply to your local authority for you will have enough resources to cover the cost of your an assessment of your needs, which will determine the care going forward. If you do not have enough to cover level of funding you may receive from your local authority the cost there is a risk that you will be unable to fund and what you will have to contribute towards your care your own care needs for your lifetime or that you will costs. The local authority will consider your previous have to move to a different care provider. This is not a investments to make sure you haven’t invested as a way situation anyone would wish to find themselves in, but to deprive yourself of capital assets or income, this will can be avoided by careful planning and the obtaining of include previous investments you’ve made towards your professional advice. care costs.

What options are available to me as a self-funder?

• You can still contact us and ask for an assessment of your that we will not make a contribution to your support needs; we can help you to identify your support and needs. outcomes to help you plan for your support needs. • You may find that you are entitled to support with the • You can have a financial assessment even if you think costs or be entitled to benefits you are currently not >>

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What options are available to me as a self-funder? continued

>> receiving. rate of £54.45 per week for those needing care by day or • If you have to pay the full cost of your support, we can night, and at the higher rate of £81.30 per week for those offer information, advice and guidance on support and needing care both during the day and night. Everyone opportunities available to you. can, and should, claim this benefit. Please note that entitlement to this benefit does change upon admission • We can offer information, advice and support to some to care so it is important that you contact the Attendance people to help to try to regain your independent living skills through the use of equipment and technology. Allowance unit with any change in circumstance to avoid any overpayments in benefit being made. • We can advise you on the cost of your support needs and how much your support needs are likely to cost; our NHS community healthcare advice could help you save money. You can receive community healthcare services in any • If you have a carer, your carer is entitled to a carer’s setting, including your own home or in a care home. This assessment. care is usually provided by a community nurse and is free of charge. Healthcare services may also be provided by • We can offer information, advice and guidance on therapists and specialist nurses or through organisations preventative services; we have a number of services such as Marie Curie or your local hospice. within the community that can support your health and wellbeing – see page 14. NHS-Funded Nursing Care Contribution • Reablement – you could be eligible to time limited Whether you are a temporary or permanent resident, if support especially after being in hospital, having a fall you live in a care home that provides nursing care you etc. will be entitled to a non-means-tested NHS Nursing Care It is important to make sure that you find out as much as Contribution (currently £110.89 per week for the standard possible before making care funding decisions. rate) towards the cost of your nursing care. This is paid Assuming you will be moving into care and you meet directly to the home. the eligibility criteria, you may be entitled to some of the Access to NHS continuing healthcare funding is following financial assistance and support: through an assessment process to determine if you have a prime health need as set out in the National Framework Twelve-week property disregard for NHS Continuing Healthcare and NHS-funded Nursing If your former home is included in your financial Care 2009 (revised). If you are eligible for this funding the assessment but your other capital is less than £23,250, and NHS will fund the cost of your care in any setting where your income is not enough to meet your care home fees, your assessed needs can be met. This funding will cover we will help with the cost during the first twelve weeks of the cost of your board and accommodation if you live in a permanent care provided we agree that care is needed. care home. It is not means-tested. However your eligibility Deferred Payment Agreements to receive this funding will be reviewed by NHS staff on a After the twelve-week property disregard period, any regular basis and may be withdrawn following a review financial help from us will be charged against the value of and a period of notice. your home and recovered once your house has been sold. Running out of money A legal charge will be placed on your home, and there will If your capital is likely to reduce to £23,250, you must let be some legal and administrative costs incurred in the set- us know well in advance as we will step in and help with up of the agreement, it is important to seek independent your care fees. We must conduct an assessment of your legal and financial advice in these circumstances. Please situation and will make a contribution - described below. see the ‘Deferred Payment’ leaflet available from us for If the home you have chosen charges more than this, more information. you must find someone to help pay the difference – a However, we may limit how much we will pay and ‘top-up’ payment. Whoever does this, whether family or it may affect your entitlement to Pension Credit if your a benevolent charity, they should realise that they may property is not seen to be on the market and becomes have to pay this for some time. Alternatively, you would treated as capital by the Department of Work and have to find a cheaper home. Pensions. Understanding your rights before moving into care Attendance Allowance is essential. There are a number of financial products This is a non-means tested, non-taxable benefit from and specialist companies who may be able to help. It is the Department of Work and Pensions paid at the lower important to seek advice before committing yourself.

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Information, legal and fi nancial issues continued

What will I have to pay for my care?

Do you have more than £23,250 in capital and savings? • A nursing home will generally be more expensive than What is ‘capital’? a residential home which only offers a personal care The value of your home is included when assessing service. capital unless: Consider claiming: • Your partner or: • Income Support • A relative who is over 60 or disabled or: • Pension Credit • A child under 16 who you or a former partner maintain Definitely claim: still lives there. • Attendance Allowance, worth either £54.45 or £81.30 per NO week depending on your care needs. We will contribute financially towards your care costs. Moving into a care home with nursing? How much? • You will be eligible for the NHS Nursing Care To work out how much we will pay, you must arrange Contribution – currently £110.89 per week. an assessment (explained on page 13). This will define your care needs and how they will be best met and your Always seek advice: financial situation. Whichever homes you consider must • Independent help is available to guide you through your be able to meet these needs. financial options. There may be a number of solutions to Your choice of care home will be limited to those retaining your capital whilst paying for care. that accept our funding level. More expensive homes The figures mentioned here may change over the life of will expect you to arrange a third party to ‘top-up’ the this Directory. For current information, please contact us difference (explained on page 54). You are not allowed to on 01522 782155. do this yourself if your capital is below £23,250. If your capital is less than £14,250 and the home you Respite and short stays choose charges fees that are within our funding rate, your If your stay is not expected to last for more than 56 days contribution will be assessed only on your income. then there is a fixed flat weekly charge depending on your With capital between £14,250 and £23,250 you will be age and financial situation. See www.lincolnshire.gov. expected to contribute £1 per week for every £250 you uk/mychoicemycare for more details. have above £14,250. Lincolnshire County Council’s contribution to care costs YES We will pay the following rates if they are supporting Arrange for an assessment with us to define your care you in a care home or care home with nursing. The needs. Whichever homes you consider must be able to rates shown will be reviewed in April 2015 and include meet your assessed care needs. an individual’s assessed contribution as well as our If, apart from your property, your savings are less than contribution. £23,250, we can help with your care costs for the first twelve weeks. After this time, any money from us will be THE NEW EXPECTED RATES ARE AS FOLLOWS: regarded as a loan under the Deferred Payment scheme and will need to be repaid once the scheme is terminated New Placements Category of care usually by way of the property being sold or the resident’s (£) – per week demise within the scheme’s payment terms to avoid interest charges. (Please see the Deferred Payments Older People Residential 404 leaflet available from us for more information and the Older People High Dependency 447 explanation on page 52.) Older People Nursing 435 Whatever your circumstances Remember: Mental Health Residential 421 • If your partner still lives at home, they will not be means- Mental Health Nursing 435 tested. If you both have a private pension you can opt for only half to be considered when you are assessed. Learning Disability Residential/Nursing 473 • Your assessment will be made up of two elements, a Physical Disability Residential/Nursing 521 ‘care’ part and a ‘financial’ one.

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Third party payments

If the care home you eventually choose costs more than confirmed, they must sign an agreement formalising the the rate we usually pay for a person with your needs, arrangement. someone will have to make up the difference. This extra It is important that whoever agrees to do this for you is payment is often referred to as a ‘top-up’ or ‘third party made aware that the amount could increase in the future top-up’. and they must be confident any increases will be met. Except in limited circumstances, the law states that Should payments stop for any reason, you should seek you are not allowed to make this additional payment help and advice from us immediately. yourself. The responsibility for this often falls to a As the financing of care is a complex area, you are member of your family or a benevolent sponsor such advised to contact us to ask for specific advice and as a charity. Once this person or organisation has been individual guidance.

How solicitors can help

A solicitor can give you impartial advice about wills, consideration of the benefits, risks and implications, making gifts, estate planning and Powers of Attorney. particularly on any future liability for care costs or tax Some can also offer guidance on immediate and long- liability. term care plans, ensuring (if applicable) the NHS has Long-term care: whether you remain in your own made the correct contribution to your fees. home or move into sheltered or residential care, you may Lasting Powers of Attorney (LPA) allow you to appoint qualify for financial assistance in the form of social care someone you trust to make decisions about your personal and NHS-funded care and welfare benefits. welfare, including healthcare and consent to medical If you don’t have your own solicitor, ask family or treatment, and/or your property and financial affairs. A friends for their recommendations. Contact several LPA is only valid once registered with the Office of the firms, explain your situation and ask for an estimate of Public Guardian. It allows for a person of your choice to cost and an idea of time scales involved. Many firms make decisions on your behalf at a time when you may will make home visits if necessary and will adapt their be unable. communications to meet your needs. It’s important to The Court of Protection can issue Orders directing the find a solicitor who specialises in this area of the law. management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have a LPA. The Court procedure is presently Solicitors for the Elderly (SFE) are a national very slow and the fees are quite expensive so preparing association committed to providing and promoting a LPA is always advisable, providing you have somebody high-quality legal services for older people. sufficiently trustworthy to appoint as your attorney. Tel: 0844 567 6173 An ‘advance directive’ allows you to communicate your NB: Please be aware this is the SFE administration wishes in respect of future medical treatment but it is not team who are not qualified to give legal advice, but legally binding. You may instead wish to make a living who can help you to locate a solicitor who may be will, properly known as an ‘advance decision’ setting out able to help you. treatment that you do not want to receive in specified Email: [email protected] circumstances, which would legally have to be followed, Web: www.solicitorsfortheelderly.com even if you die as a result. Any proposed gift out of your estate needs careful

Care home contracts for self-funding residents

If you are self-funding your care and have a contract with obligations of the care provider under the contract; the your care provider, it is important to speak to solicitors procedure for cancelling a contract and the administering with experience in this field. Any contract should explain: of medication. the cost of care, what services are included in the If you have any further queries with regard to care price and how often this is reviewed; what complaints homes in Lincolnshire, please contact the Customer procedure is in place; what your rights are and the Service Helpline on 01522 782155.

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Information, legal and fi nancial issues continued

Inspection and registration of care services

The Care Quality Commission registers, inspects and Each service’s report can be seen on the Care Quality reviews all adult social care and healthcare services in Commission website: www.cqc.org.uk England in the public, private and voluntary sectors. This The focus of an inspection is on the standards of care includes care homes, care homes with nursing, home care that people who use the service receive and whether agencies and NHS services, amongst others. they are happy with their care. Virtually all inspections are Since October 2010, all care providers have been unannounced. registered under a new system, introduced by the Health When considering a care service, it’s always a good and Social Care Act 2008, which will bring adult social care, idea to check their report on the Care Quality Commission independent healthcare and the NHS under a single set of website: www.cqc.org.uk essential standards of quality and safety for the first time. The Care Quality Commission holds and publishes up to For any enquiries or to register a concern or a complaint, date information about the compliance of health and social contact the Care Quality Commission by telephone: care providers with essential standards of quality and safety. 03000 616161 or by email: [email protected] Following an inspection, each care home and home care The Care Quality Commission agency is given a report of how it rates against national Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA essential standards of quality and safety.

Lincolnshire Care Association (LinCA)

A Quality of Life and a Standard of Living health, adult care and housing sectors to consider issues Lincolnshire has one of the fastest growing populations of such as commissioning, which includes service design, older people in the country. Some 25% of its population is development and evaluation. In addition, LinCA is involved in older people and this figure is rising. The rolling hills of the workforce planning and development, emergency planning, Wolds and the popular market towns both inland and along safeguarding, contracting and fee level negotiations, the coast are one of the reasons, alongside cheaper housing, compliance standards and quality assessments. why people retire to the county. Benefits of membership include: representation with This explains why there are a large number of care National and Regional Care Associations and with local providers who respond to a wide range of care and support authorities and the NHS locally and regionally. It also brings needs. Currently, there are over 300 residential and nursing access to information through a new website; access to legal, care homes, home care and extra-care housing providers in HR and financial services advice; cost efficiencies through the county. group purchasing; business development and marketing; Lincolnshire Care Association (LinCA) is a company limited training and skills development; communications and by guarantee representing the interests of care providers networking; and the opportunity to share good practice so from within the independent and voluntary sectors. It is that together we can strive towards ensuring that the most independently funded by an annual membership fee, which vulnerable within our society have access to a good quality is reviewed yearly. There are also specific contributions of life and standard of living. for particular initiatives and services that have required enhanced legal and financial advice – for example advice on new forms of contracts and contracting. For further information regarding Lincolnshire The Association is managed by a voluntary Board Care Association, its members and the benefits of of Directors appointed by its members. Each Director membership visit www.lincolnshirecare.org.uk represents a specific area of care and support across or contact the Administrator, Sarah Burgess on the county. Together they represent the Association’s Lincoln 01522 514444. members at meetings with colleagues from within the

Lincolnshire County Council free guide

The Good Life Guide is designed to help you stay secure ranging from information about healthy eating and suitable and healthy throughout your retirement and covers a wide exercises to hints and tips for avoiding falls. The document range of topics, including how to make your home safer is available on the Council’s website www.lincolnshire. and crime prevention. There is also general health advice, gov.uk. Just type in ‘Good Life Guide’ in the search box.

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 55 Useful contacts

Action for Blind People Age UK Boston & South Holland 020 7255 4480 Action for Blind People is a national The Community Room, 32 Strait Email: [email protected] charity with local reach, providing Bargate Web: www.aco.uk.net practical help and support to blind Boston PE21 6LJ and partially sighted people of all Tel: 01205 364161 British Institute of Learning ages. We listen, we understand, we Email: [email protected] Difficulties (BILD) Committed to improving the quality act. Web: www.ageuk.org.uk/ of life for people with a learning 53 Sandgate Street, London SE15 1LE bostonandsouthholland disability. Tel: 0303 123 9999 Age UK Kesteven Birmingham Research Park Email: [email protected] Council Offices, Eastgate, Sleaford - 97 Vincent Drive, Edgbaston Web: www.actionforblindpeople. East Lodge, Partnership House, East Birmingham B15 2SQ. org.uk Road, Sleaford, NG34 7EQ Tel: 0121 415 6960 Action on Elder Abuse (AEA) Tel: 01529 302843 Email: [email protected] Works to protect and prevent the Email: enquiries@ageukkesteven. Web: www.bild.org.uk abuse of vulnerable older adults. org.uk British Red Cross Helpline: 0808 808 8141 Web: www.ageuk.org.uk/kesteven The British Red Cross provides a Email: [email protected] Age UK Lincoln wide range of services throughout Web: www.elderabuse.org.uk 36 Park Street, Lincoln, LN1 1UQ Lincolnshire including: Age Care Advice Tel: 01522 696000 • First aid courses An independent social worker-led Email: [email protected] • Dial a wheelchair company specialising in the care and Web: www.ageuk.org.uk/lincoln • Mobility Aids • Support at Home support of individuals and families Age UK Lindsey • Hand, arm and shoulder massage. living with dementia. The Old School House, Manor House Tel: 07772 992732 and Street, Horncastle LN9 5HF Unity House, 22 Tollemache Road 01476 552137 Tel: 01507 524242 South, Spittlegate Level, Grantham, Email: [email protected] Email: [email protected] Lincs NG31 7UH Web: www.agecareadvice.co.uk Web: www.ageuk.org.uk/lindsey Tel: 0845 054 7171 Email: [email protected] Adult Social Care Age UK Spalding District Web: www.redcross.org.uk Customer Service Helpline John van Geest Day Centre, Tel: 01522 782155 1 The Meadows, Park Road, Spalding Carers Connect PE11 1XR Provide face to face carers Adults Supporting Adults Tel: 01775 720305 assessments along with emotional Charitable organisation offering a Email: alisonthorold@ and practical support. We also range of community based services, ageukspalding.co.uk (for general support carers groups across the including day time provision, respite enquiries) county to promote mutual support, and extended stay visits to learn new Web: www.ageuk.org.uk/ social contact and access to services. skills. For more information please spaldingdistrict The range and type of support we contact: can offer will be unique to each carer. Railton House, Sleaford Road Business Alzheimer’s Society Lincolnshire Carers Connect, Age UK Park, Sleaford NG34 7EG 15 Sixfield Close, Lincoln, Park Street, Lincoln LN1 1UQ Tel: 01529 416270 Lincolnshire LN6 0EJ Tel: 01522 696000 Email: [email protected] Tel: 01522 692681 Tel: 01522 696000, 01522 696000 Web: www.asaorg.co.uk Email: [email protected] ext 1109 or 1102 Web: www.alzheimers.org.uk Web: www.carersconnect.me Age UK (the combined Age Concern and Association of Charity Officers Carers Team at the CSC Help the Aged) A national umbrella body for The Carers Team is made up of a National helpline: 0800 169 8787 benevolent charities. range of dedicated support workers Web: www.ageuk.org.uk Tel: 01707 651777 replace with who will endeavour to help and

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts continued support you through the challenges Lincoln LN5 8NJ to live their lives to the full. you face as a carer. Tel: 01522 870602 Boundary Street, Lincoln Lincolnshire Witham Park House, Waterside South Email: enquiries@disabilitylincs. LN5 8PF Lincoln LN5 7JN org.uk Tel: 01522 530301 Tel: 01522 782224 Web: www.disabilitylincs.org.uk Email: [email protected] Email: Carers_Team@lincolnshire. Web: www.lapd.uk.com gov.uk Elderly Accommodation Counsel Help older people make informed Boston Office Carers Trust choices about meeting their housing Tel: 01205 351189 Carers Support Centre (North and care needs. Email: [email protected] Lincolnshire) 89 Albert Embankment, London SE1 7TP 11 Redcombe Lane Tel: 020 7820 1343 LHIA (Lincolnshire Home Brigg, North Lincolnshire DN20 8AU Web: www.housingcare.org Improvement Agency) Tel: 01652 650585 Customer Relations, Mercury Fax: 01652 653637 Friends of the Elderly House, Willoughton Drive, Foxby Lane Business Park, Gainsborough, Email: [email protected] A charity that supports older people Lincolnshire DN21 1DY Web: www.carerssupportcentre.com who have a range of practical needs. 40-42 Ebury Street, London SW1W 0LZ Tel: 0845 450 9115 Carers UK Tel: 0207 730 8263 Email: [email protected] The voice of carers. Web: www.fote.org.uk Web: http://lincshia.org Helpline Number: 0808 8087777 Lincolnshire Independent Living (Open Wednesday and Thursday from Headway Lincolnshire Home of the Lincolnshire Disability 10-12 and 2-4) Headway is the UK’s leading brain User Led Network. Information and Web: www.carersuk.org injury charity. Helpline: 07702 602386 advice about PIP assessments, Direct Counsel and Care Information helpline: 0808 8002244 Payments and peer support. Advice and help for older people. Mon-Fri 9.00am - 5.00pm C/O VoiceAbililty, 5 Saxilby Enterprise 6 Avonmore Road London W14 8RL Lincolnshire tel: 0754 659 2526 Park, Skellingthorpe Road, Saxilby, Tel: 020 7605 4200 Email: headwaylincolnshire@ Lincoln LN1 2LR Email: www.independentage.org headway.org.uk Email: admin@lincolnshire Web: www.counselandcare.org.uk independentliving.co.uk IndependentAge Follow on Twitter @lincsindliving Crossroads - Caring For Carers - Pledges to tackle social isolation Web: Lincolnshireindependent South Humber Ltd by getting older people online and living.org.uk 18 Hainton Avenue, Grimsby DN32 9BB supporting them in their homes. Tel: 01472 345842 Tel: 0207 605 4200 Lincolnshire Integrated Email: crossroads@southhumber. Advice Line: 0800 319 6789 Community Equipment Service fsnet.co.uk Email: [email protected] (ICES) Web: www.independentage.org.uk Orchard House, Orchard Street, Dementia UK Lincoln LN1 1ES Dementia UK is a national charity, Lincoln and Lindsay Blind Society Tel: 01522 553959 / 01522 554175 committed to improving quality of life Bradbury House, Ramsgate Louth Email: wendy.ramsey@lincolnshire. for all people affected by dementia. LN11 0NB gov.uk We provide mental health nurses Tel: 01507 605604 specialising in dementia care, called Email: [email protected] Macmillan Admiral Nurses. We provide practical, medical and 6 Camden High Street, (LAPD) Lincolnshire Association of financial support and push for better London NW1 0JH People with Disabilities cancer care. We are Macmillan Cancer Tel: 020 7697 4160 LAPD was formed in 1994, by a Support. Email: [email protected] group of disabled people in order 89 Albert Embankment, Web: www.dementiauk.org to encourage, support and assist London SE1 7UQ disabled people to make changes, Tel: 020 7840 7840 (Head Office) Disability Lincs both in their personal lives and in Tel: 0808 8080000 (Advice Line) Ancaster Day Centre, Boundary Street, their communities that enable them Web: www.macmillan.org.uk >>

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 57 Useful contacts continued

>> Macmillan improves the lives of 372 Edgware Road, London NW2 6ND Lincoln County Hospital people affected by cancer locally. We Tel: 0208 438 0700 Located near Main Reception provide practical, medical, emotional Email: [email protected] Telephone: 01522 707071 and financial support and push for Web: www.mssociety.org.uk Pilgrim Hospital better cancer care. Cancer affects us Located in Main Reception Freephone helpline for the National all. We can all help. Telephone: 01205 446243 Macmillan Cancer Information & MS Society. They can provide details Support for Lincolnshire MS Societies. Parkinsons Society Lincoln County Hospital Tel: 0808 800 8000 Parkinson’s UK Greetwell Road LN2 5QY 215 Vauxhall Bridge Road, London Boston & South Holland Branch Tel: 01522 573799 SW1V 1EJ Tel: 01205 724550 Tel: 0844 225 3620 Email: [email protected] Macmillan Palliative Carers Email: [email protected] Support North Hykeham c/o Carers Connect, Age UK, Park Penderels Lincolnshire Tel: 01522 838220 Street, Lincoln, LN1 1UQ. Aims to assist people with all aspects Email: [email protected] Tel: 01522 696000 of independent living. Email: [email protected] National Association for Providers Haverholme Priory Offices, Web: www.carersconnect.me of Activities for Older People Haverholme Park, Haverholme (NAPA) Ewerby, Sleaford NG34 9PF Mencap Promotes the importance of activities Tel: 0845 6060331 Grantham based day services for for older persons. Fax: 01522 529 888 people with profound intellectual and Tel: 0207 078 9375 Email: lincolnshire@penderelstrust. multiple disabilities; residential care Email: [email protected] org.uk and residential short breaks for adults Web: www.napa-activities.co.uk Web: www.penderelstrust.org.uk with learning disabilities. Mencap National Helpline National Deaf Children’s Society Registered Nursing Home 123 Golden Lane, London EC1Y 0RT (Lincoln) Association (RNHA) Tel: 020 7454 0454 The National Deaf Children’s Society Campaigns for high standards in Email: [email protected] (NDCS) is the leading charity nursing home care. dedicated to creating a world without Tel: 0121 451 1088 Grantham Office barriers for deaf children and young Web: www.rnha.co.uk The Cree Centre, Aire Road, Grantham people. NDCS is an organization of Lincs NG31 7QP Relatives and Residents families, parents and carers, providing Tel: 01467 566050 Association, The emotional and practical support Email: annette.tweedie@ Exists for older people needing, or through our Freephone Helpline, our granthammencap.co.uk living in, residential care and the network of trained support workers. families and friends left behind. Head Office Lincoln Office Tel: 020 7359 8148 Supported living for adults with 15 Dufferin Street, London EC1Y 8UR learning disabilities in the Lincoln and Email: [email protected] Rethink Boston areas. Tel: 07784 223412 / 07908984768 Support for families living with mental Community Centre, Croft Street Web: www.ndcs.org.uk ill health. Carers support services. Lincoln LN2 5AX Supported living for people with PALS (Lincolnshire Patient & Tel: 01522 536765 mental ill health. Advice Liaison Service) Email: [email protected] Greetwell Place, 2 Limekiln Way Oak House, Witham Park, Waterside Greetwell Road, Lincoln LN2 4US South, Lincoln LN5 7FB MS Society Tel: 01522 536029 Tel: 0845 602 4384 or The MS Society is the UK’s leading Web: www.rethink.org MS charity. Since 1953, we’ve been Email: [email protected] providing information and support, and: [email protected] Samaritans funding research and fighting for Grantham & District Hospital Available 24 hours a day to provide change. Located adjacent to Ward 6 confidential emotional support MS National Centre (MSNC) Telephone: 01476 464861 for people who are experiencing

58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Useful contacts continued feelings of distress, despair or suicidal build confidence and self-esteem, stbarnabashospice.co.uk thoughts. You don’t have to be develop communication skills, suicidal to get in contact. promote independent living and Stroke Association 17 Hungate, Lincoln LN1 1ES develop mobility skills. Life After Stroke Services Tel: 0845 790 9090 BID Services, 7 Checkpoint Court Information, advice and support Email: [email protected] Sadler Road, Lincoln LN6 3PW about stroke. Communication Web: www.samaritans.org Tel: 01522 848295 support service. Stroke Prevention Minicom: 0121 246 6101 Services. Getting Back to Life Services. Shine Network Text: 07702 939165 Carer Support Services. Award winning network of people Email: [email protected] National helpline 0303 303 3100 and organisations involved in mental Web: www.silcs.org.uk Stroke Information Service, Stroke health. We think we can do a lot to Association, Life After Stroke put people in touch with each other South Lincolnshire Blind Society Centre, Church Lane, Bromsgrove, and to help them work together more Elmer House, Finkin Street, Grantham, Worcestershire B61 8RA closely and effectively. Information Lincolnshire NG31 5QZ Textphone: 18001 0303 3033 100 and advice. Tel: 01476 592775 Email: [email protected] Involve@Lincoln Email: [email protected] Web: www.stroke.org.uk 12 Mint Lane, Lincoln LN1 1UD Tel: 07969 872804 St. Barnabas Hospices Lincoln and District Stroke Club Email: [email protected] St Barnabas provides specialist Ancaster Day Centre, Lincoln LN5 8PF Follow on Twitter @lincsSHINE palliative and end of life care so that Tel: 01522 537301 Web: www.lincsshine.org.uk everyone can access and receive the support they need to live well Total Voice Advocacy (SILCS) Sensory Impairment and ease the process of dying. Voiceability, 5 Saxilby Enterprise Lincolnshire County Service For enquiries about supporting St Skellingthorpe Road, Saxilby Lincoln The service aims to create Barnabas Hospice, or for information LN1 2LR opportunities for adults and children on our care services, please call tel: Tel: 01522 706580 with sensory impairment needs, to 01522 511566 or email enquiries@ Email: [email protected]

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 59 established over 30 years

Large single en-suite rooms which can be decorated and customised to suit you Respite, Nursing and Residential care 24 hour nursing, residential, dementia Stroke Rehabilitation care and respite care Stoma care www.meadowsedge.co.uk Specialist Palliative care services including syringe drivers, e: [email protected] nasal gastric tubes & peg feeding Wyberton West Road, Boston, Lincolnshire PE21 7JU Providing a family-like environment where residents can feel safe, t: 01205 353271 comfortable and cared about.

developed by the publisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Lincolnshire Landscape

60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Service category information is obtained from CQC and historic information recorded by the Council. These Boston categories change regularly and you should contact the provider for current information on care they provide. Boston care homes

ASHRIDGE RALPHLAND CARE HOME 14 Tower Road, Boston PE21 9AD Ralphs Lane, Frampton West, Tel: 01205 366922 OP LDA YA Nr Boston PE20 1QU Tel: 01205 722332 OP D PD MH YA FRAMPTON HOUSE RESIDENTIAL CARE HOME West End Road, Frampton, Boston PE20 1BT SKIRBECK COURT (OSJCT) Tel: 01205 724216 OP D 55a Spilsby Road, Boston PE21 9NU GARDENS RESIDENTIAL HOME, THE OP 88 Sleaford Road, Boston PE21 8EY Tel: 0800 988 8133 Advert page 7 Tel: 01205 359797 OP D VAUXHALL COURT CARE HOME MANOR GATE CARE HOME Vauxhall House, Frieston Road, 190 Causeway, Wyberton, Boston PE21 7BS Boston PE21 0JW Tel: 01205 366260 OP D Tel: 01205 354911 OP D MH

MINSTRELS RESIDENTIAL HOME, THE WILLOUGHBY GRANGE CARE HOME Main Road, Wrangle, Boston PE22 9AJ Willoughby Road, Boston PE21 9EG Tel: 01205 870910 OP D Tel: 01205 357836 OP D

OLD RECTORY, THE WOODLANDS COURT CARE HOME Main Road, Stickney, Nr. Boston PE22 8AY Boston Road, Kirton, Boston PE20 1DS Tel: 01205 480885 OP D PD Tel: 01205 723355 OP D

Boston care homes with nursing

ELMWOOD HOUSE NURSING HOME WESTFIELD NURSING HOME 88 Sleaford Road, Boston PE21 8EY 34 Sleaford Road, Tel: 01205 369235 OP PD Boston PE21 8EU Tel: 01205 365835 OP D LDA GEORGIANS (BOSTON) LTD, THE 50 Wide Bargate, Boston PE21 6RY WHITE GABLES CARE HOME Tel: 01205 364111 OP D PD MH SI 21 Willington Road, Kirton, Boston PE20 1EP HUNTERS CREEK CARE HOME Tel: 01205 723874 D 130 London Road, Boston PE21 7HB Tel: 01205 358034 Advert inside back cover OP D PD YA WILLOUGHBY GRANGE CARE HOME Willoughby Road, MEADOWS EDGE Boston PE21 9EG Wyberton West Road, Wyberton, Boston PE21 7JU Tel: 01205 357836 OP D Tel: 01205 353271 Advert page 60 OP D WOODLANDS COURT CARE HOME ST JOHN’S NURSING HOME Boston Road, Kirton, White House Lane, Boston PE21 0BE Boston PE20 1DS Tel: 01205 366059 OP D Tel: 01205 723355 OP D

Lincolnshire Care Association member - see page 55 Advertisers are highlighted

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 61 HOLLY TREE LODGE CARE HOME 3 EASTGATE, SCOTTON, GAINSBOROUGH, LINCOLNSHIRE DN21 3QR Telephone: 01724-762537 E-Mail: [email protected] Registered Manager: Anne Atkinson E-Mail: [email protected]

Please see our website www.hollytreecare.co.uk and our recommendations on www.carehomes.co.uk

Holly Tree Lodge is situated within the heart of the picturesque village of Scotton which is within easy reach of both Scunthorpe and Gainsborough. It is a two storey detached property that stands within its own gardens and has views of the countryside. The Home is able to offer packages ranging from one day respite to long term care and continuing care. At Holly Tree Lodge, we care for people with nursing needs and also for people with social care needs especially those related to memory loss and dementia.

The Home is well furnished to create a comfortable and homely atmosphere that offers a safe and secure environment. The accommodation is spacious and appropriate. The living area has been adapted to reduce the risks associated with the needs of the residents.

There are four lounge areas and two dining rooms. Both dining rooms lead onto patio areas with a garden which enables alfresco dining for those who wish to enjoy it.

There are large garden areas which have within it a number of smaller areas offering some privacy for individuals. The gardens are safe and accessible, to our residents.

The approach of the staff within the Home ensures that the person is cared for in an individualised way, promoting freedom of choice.

All people within the Home have comprehensive support plans that are person-centered to meet their individual needs and include individual choices and social inclusion. The support plans are regularly reviewed by the management team and staff. This ensures that the person’s requirements and wishes are taken into account within daily activities.

We welcome telephone enquiries at any time and also invite you to call in at the Home to have a look around. 1RDSSRLQWPHQWLVQHFHVVDU\WKRXJKLI\RXVSHFLÀFDOO\ZLVKWR speak to our Manager Anne, please call beforehand to ensure she is on duty when you intend to visit. Gainsborough Gainsborough care homes

CHESTNUT HOUSE OWLS BARN 62 High Street, Marton DN21 5AW 47-49 High Street, Marton, Tel: 01427 718272 MH YA AD Gainsborough DN21 5AL Tel: 01427 718842 OP D LDA MH FOXBY COURT (OSJCT) Middlefield Lane, REDCOTE RESIDENTIAL HOME Gainsborough DN21 1QR 23 Gainsborough Road, Lea, Tel: 0800 988 8133 Advert page 7 OP Gainsborough DN21 5HR Tel: 01427 615700 OP GROSVENOR HOUSE CARE HOME 19 Back Street, East Stockwith, ST OGGS Gainsborough DN21 3DL 14 Front Street, Morton, Tel: 01427 616950 Advert page 36 OP D PD YA Gainsborough DN21 3AA Tel: 01427 617173 MH YA AD KINGSWAY CLAYTON HOUSE RESIDENTIAL CARE HOME TIGH BRUADAIR 9-11 Lea Road, Gainsborough DN21 1LW Summer Hill, Gainsborough DN21 1HQ Tel: 01427 613730 OP LDA Tel: 01427 611541 LDA YA

MANOR, THE WISPINGTON HOUSE The Green, Scotter, 41 Mill Lane, Saxilby, Gainsborough DN21 3UD Lincoln LN1 2QD Tel: 01724 764884 OP D MH Tel: 01522 703012 OP D PD SI

NORTH WARREN HOUSE North Warren Road, Gainsborough DN21 2TU Tel: 01427 612171 OP

OLD RECTORY, THE Sturton Road, Saxilby, Lincoln LN1 2PG Tel: 01522 702346 Advert below OP D

THE • Warm, friendly environment OLD RECTORY • Independence and dignity maintained RESIDENTIAL CARE HOME • Freshly prepared meals with dietary needs catered for • Entertainment and activities provided • Visitors welcome at any time • Short breaks, day care and respite care offered • Committed staff team providing a high quality of care Sturton Road, Saxilby, Lincoln LN1 2PG Tel: 01522 702346 Fax: 01522 702346 Email: [email protected] www.oldrectorycare.co.uk Gainsborough Old Hall

Lincolnshire Care Association member - see page 55 Advertisers are highlighted

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 63

Gainsborough care homes with nursing

BLENHEIM CARE CENTRE HOLLY TREE LODGE CARE HOME Hemswell Cliff, Gainsborough DN21 5TJ 3 Eastgate, Scotton, Gainsborough DN21 3QR Tel: 01427 668175 OP PD YA Tel: 01724 762537 Advert page 62 OP D PD LDA

BLYTON COURT HOWSON CARE CENTRE 3 Laughton Road, Blyton, Gainsborough DN21 3LG Marton Road, Willingham-by-Stow, Tel: 01427 628791 PD MH YA Gainsborough DN21 5JU Tel: 01427 788283 OP D LDA MH YA CHEYNE HOUSE CARE HOME Main Street, North Carlton, Lincoln LN1 2RR LAUGHTON CROFT CARE HOME WITH NURSING Tel: 01522 730078 Advert below and page 69 OP D Gainsborough Road, Scotter Common, Gainsborough DN21 3JF DROVERS CALL CARE HOME Tel: 01724 762678 OP D PD MH SI YA AD 186 Lea Road, Gainsborough DN21 1AN Tel: 01427 678300 Advert page 64 OP D PD MANOR NURSING HOME, THE Dog & Duck Lane, Morton, ELIOT HOUSE Gainsborough DN21 3BB Crooked Billet Street, Morton, Tel: 01427 612796 OP D MH Gainsborough DN21 3AH Tel: 01427 617545 OP D PD MH MIDDLEFIELD HOUSE NURSING HOME Middlefield Lane, Gainsborough DN21 1TY FERNDENE CARE HOME Tel: 01427 615577 LDA YA Parksprings Road, Gainsborough DN21 1NR Tel: 01427 810700 OP D

FOXBY HILL CARE HOME Foxby Hill, Gainsborough DN21 1PN Tel: 01427 611231 OP D PD MH SI YA

GABLES MANOR Ingleby, Saxilby, Lincoln LN1 2PQ Tel: 01522 704250 LDA

GROSVENOR HOUSE CARE HOME 19 Back Street, East Stockwith, Gainsborough DN21 3DL Tel: 01427 616950 Advert page 36 OP D PD YA

Cheyne House Care Home is one of the best care homes in Lincolnshire and is registered for residential, nursing residents, specialising with those living with the effects of dementia. In our last audit NHS Lincolnshire awarded the home a score of 94% for deprivation of liberty and safeguarding. With our Registered and Mental Health Nurses we offer 24 hour nursing care along with care staff and ancillary staff whose knowledge in dementia supports our residents and their families Cheyne House Care Home: Main Street, North Carlton, Lincoln, Lincolnshire, LN1 2RR rated as 94% for the Deprivation of Telephone/Fax: 01522 730078 • Mobile: 07780 685075 • Email: [email protected] Liberty and Safeguarding It is in your best interest to visit Cheyne House prior to making any decisions for yourself or your loved ones.

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APPLE TREES CARE & REABLEMENT CENTRE (OSJCT) CAYTHORPE RESIDENTIAL HOME Arlington Gardens, Grantham NG31 7GQ 77 High Street, Caythorpe, Tel: 01476 542700 Advert page 7 OP D PD MH SI Grantham NG32 3DP Tel: 01400 272552 Advert below OP D AVERY LODGE 37 Beacon Lane, Grantham NG31 9DN FAIRVIEW FARM Tel: 01476 590674 OP D PD Gloucester Road, Grantham NG31 8RJ AYRSHIRE HOUSE Tel: 01476 570507 LDA 24-26 Main Road, Long Bennington, Newark, Nottinghamshire NG23 5EH GREGORY HOUSE (OSJCT) Tel: 01400 281971 LDA Welby Gardens, BELVOIR HOME CARE HOME Grantham NG31 8BN Brownlow Street, Grantham NG31 8BE Tel: 0800 988 8133 Advert page 7 OP Tel: 01476 565454 OP D HARROW STREET, 18 BIRCHWOOD RETIREMENT HOME Grantham NG31 6HF 6-8 Dudley Road, Grantham NG31 9AA Tel: 01476 574429 OP PD LDA SI YA Tel: 01476 562042 OP D MILLFIELD HOUSE CASTLEGATE HOUSE RESIDENTIAL HOME 13 Back Lane, Colsterworth, 49 Castlegate, Grantham NG31 6SN Grantham NG33 5NJ Tel: 01476 560800 OP D Tel: 01476 860270 LDA SI YA

Grantham care homes with nursing

BELTON LODGE NURSING HOME HARROWBY LODGE NURSING HOME 213 Belton Lane, 4 Harrowby Lane, Grantham NG31 9HX Grantham NG31 9PW Tel: 01476 568505 OP D PD YA Tel: 01476 579798 OP KINGS COURT NURSING HOME Church Street, Quality Rating ‘excellent’ Grantham NG31 6RR Caythorpe provides for older people and Tel: 01476 576928 Advert page 22 OP D PD MH SI YA people with dementia. The Home provides a full range of services and facilities: • Home cooking is provided and all diets are catered for NEWTON HOUSE • Trained staff • Regular relative/resident meetings 148 Barrowby Road, • Dental, clergy, hairdressing & chiropody Residential Home • Own furniture/pets welcome by prior arrangement Grantham NG31 8AF • Access to wireless internet and DVD equipment • Enclosed Garden • Activities/outings organized Tel: 01476 452380 Advert page 80 OP D PD MH YA Ҋ,ҋYHEHHQKHUHIRUD • Day care service also provided \HDUQRZ,UHJXODUO\ • Registered for 14 residents ODXJK MRNHZLWK Members of National Association for WKHVWDII.’ ST EDMUND’S NURSING HOME Providers of Activities for older people Len (Resident) Worcester Road, Grantham NG31 8SF Tel: 01400 272552. 77 High Street, Caythorpe, Grantham, Lincolnshire NG32 3DP Caythorpe Tel: 01476 576811 OP PD YA

Lincolnshire Care Association member - see page 55 Advertisers are highlighted 66 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Horncastle Horncastle care homes

BRAMHALL RESIDENTIAL HOME HEATHERLEA HOUSE RESIDENTIAL CARE HOME 1 Butt Lane, Tattershall LN4 4NL 109 Tor-o-Moor Road, Woodhall Spa LN10 6SD Tel: 01526 342632 OP Tel: 01526 353394 OP D

CLARENCE HOUSE AND THE GRANARY NETHERLANDS 53 West Street, Horncastle LN9 5JE Spilsby Road, Horncastle LN9 6AL Tel: 01507 524466 LDA YA Tel: 01507 522009 LDA YA

EASTWOOD LODGE RUSSELL GREEN CARE HOME Stanhope Avenue, Woodhall Spa LN10 6SP 11 Stanhope Avenue, Woodhall Spa LN10 6SP Tel: 01526 352188 OP D Tel: 01526 352879 OP D PD SI

GROVE RESIDENTIAL CARE HOME, THE WESTERLEY RESIDENTIAL HOME FOR THE ELDERLY Main Street, West Ashby, Horncastle LN9 5PT The Broadway, Woodhall Spa LN10 6SQ Tel: 01507 522507 OP D SI Tel: 01526 352231 OP

Horncastle care homes with nursing

NIGHTINGALES HOUSE CARE CENTRE TANGLEWOOD CARE HOME Main Road, Bucknall, Lincoln LN10 5DT 36 Louth Road, Horncastle LN9 5EN Tel: 01526 388261 Advert inside front cover OP PD Tel: 01507 527265 Advert inside back cover OP D PD YA

SOUTH WOLD NURSING HOME TORAY PINES CARE HOME Advert inside back cover South Road, Tetford, Horncastle LN9 6QB School Lane, Coningsby, Lincolnshire LN4 4SJ Tel: 01507 533393 OP D Tel: 01526 344361/2 OP D PD YA

Kinema In The Woods

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AN CALADH HOUSE BOULTHAM PARK HOUSE (OSJCT) 4 Church Hill, Washingborough, Lincoln LN4 1EH Rookery Lane, Lincoln LN6 7PH Tel: 01522 790110 LDA YA Tel: 0800 988 8133 Advert page 7 OP D

ASHLEY COURT, 1 BRANTLEY MANOR CARE HOME Boundary Street, Lincoln LN5 8PQ Brant Road, Lincoln LN5 8RX Tel: 01522 539247 PD YA Tel: 01522 543866 Advert page 68 OP D

BERNADETTE HOUSE CANWICK COURT CARE CENTRE The Old Vicarage, South Park, Lincoln LN5 8EW 78 South Park, Lincoln LN5 8ES Tel: 01522 521926 Advert below OP D Tel: 01522 544595 OP D

122 SCORER STREET ERMINE HOUSE (OSJCT) Lincoln LN5 7SX Laughton Way, Ermine Estate, Lincoln LN2 2EX Tel: 0800 988 8133 Advert page 7 OP Holistic Residential and Day Care for adults with learning disabilities / high functioning Autistic Spectrum Disorders FOSSE HOUSE (OSJCT) Excellent Services *** (CQC) Hykeham Road, Lincoln LN6 8AA • Small homely environment • Person centred service Tel: 0800 988 8133 Advert page 7 OP • Active community participation • Enhancing life skills • Individual structured programmes • Live-in management team • Highly trained mature staff GROVE CARE CENTRE, THE 14 Church Road, Skellingthorpe, Lincoln LN6 5UW Tel: 01522 804 167 Email: [email protected] www.scorerstreet.co.uk Tel: 01522 500710 OP D PD Bernadette House monson retirement home The Old Vicarage, South Park, Lincoln LN5 8EW

Bernadette House is one of the outstanding More than just a place to live, Monson Retirement residentialSpecialising care inhomes dementia in Lincoln, care, specialising day care, in Home is truly ‘home’ to only thirty five residents dementiarespite and care. end We ofalso life offer for respite the elderly and day with care all and has been specifically designed for comfortable withdietary newly and refurbished care needs en-suite catered rooms. for. and entertaining senior living for individuals and couples. Within a modern, tranquil setting our ItOur is set homely in one acreaccommodation of picturesque gardensfor private within and close proximity of the shops and amenities. caring staff deliver 24 hour personalised care that funded residents includes newly refurbished helps to achieve a high level quality of life with a Ween-suite offer excellent rooms standards all set of incare one and acre of range of facilities rarely found in other care homes. accommodationpicturesque gardens for the elderly within (from close age proximity55 years Tel: 01522 521926 andof the up) shops and work and within amenities. the guidelines of the T: 01522 520643 national minimum standards. 9-11 Monson Street, Lincoln LN5 7RZ Email: [email protected] • Web: www.bernadettehouseltd.co.uk www.monsonrh.co.uk

• Daycare Brantley Manor • Respite Care • Older person needs met Brantley Manor lies just two • Staff qualiﬁed and experienced in miles south of one of England’s Alzheimer’s/Dementia most historic cathedral cities, • Attractively decorated rooms Lincoln. The property is close • 24 hour call systems to local amenities and is • Wheelchair access surrounded by mature trees • Fresh, vaired menu for all diets and hedges. • Group activities • Highly qualiﬁed & friendly staff

Address: Brantley Manor Care Home, Brant Road, Lincoln, Lincolnshire, LN5 8RX Telephone: 01522 543866 Web: www.pearlcare.co.uk Email: [email protected]

Lincolnshire Care Association member - see page 55 Advertisers are highlighted 68 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Lincoln care homes continued

HARTSHOLME HOUSE (OSJCT) SCORER STREET, 122 Ashby Avenue, Hartsholme, Lincoln LN6 0ED Lincoln LN5 7SX Tel: 0800 988 8133 Advert page 7 OP D Tel: 01522 804167 Advert page 68 LDA

LINDUM PARK HOUSE CARE HOME STONES PLACE 1-2 Lindum Road, Lincoln LN2 1NN Skellingthorpe Road, Lincoln LN6 0PA Tel: 01522 545099 OP LDA MH YA Tel: 01522 684325 OP

MONSON RETIREMENT HOME SWALLOW LODGE 9-11 Monson Street, Lincoln LN5 7RZ Fen Lane, North Hykeham, Lincoln LN6 8UZ Tel: 01522 520643 Advert page 68 OP D Tel: 01522 555501 LDA

REDCOTE HOUSE RESIDENTIAL CARE HOME TAMAR HOUSE Redcote Drive, Lincoln LN6 7HQ 5 Riseholme Road, Lincoln LN1 3SN Tel: 01522 500796 OP D Tel: 01522 524093 LDA YA

RIDGEWAY CARE CENTRE TIGH ALLENE 2-6 The Avenue, Lincoln LN1 1PB 2A Church Hill, Washingborough, Lincoln LN4 1EH Tel: 01522 530552 OP D Tel: 01522 797947 LDA

RUCKLAND COURT CARE HOME (LACE) WEST DEAN CARE HOME Ruckland Avenue, Lincoln LN1 3TP 77-79 Yarborough Road, Lincoln LN1 1HS Tel: 01522 530217 Advert page 5 OP D Tel: 01522 568248 OP LDA MH YA

Lincoln care homes with nursing

ALTHAM COURT RESIDENTIAL AND NURSING HOME CHERRY TREE LODGE NURSING HOME Altham Terrace, Lincoln LN6 7SP 133 Macaulay Drive, Lincoln LN2 4ET Tel: 01522 716314 Advert page 70 OP PD Tel: 01522 545580 LDA YA

BUNKERS HILL CARE HOME EASTHOLME CARE HOME 1 Ross Close, off Carlton Boulevard, Lincoln LN2 4WQ 74-75 South Park, Lincoln LN5 8ES Tel: 01522 575139 OP D PD MH YA Tel: 01522 521956 OP D PD YA

CATHEDRAL NURSING HOME ECCLESHARE COURT CARE HOME 1 - 39 (LACE) 23 Nettleham Road, Lincoln LN2 1RQ Ashby Avenue, Lincoln LN6 0ED Tel: 01522 526715 OP D Tel: 01522 695458 Advert page 5 OP D

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ECCLESHARE COURT CARE HOME 40 - 64 (LACE) HOMER LODGE CARE CENTRE Ashby Avenue, Lincoln LN6 0ED 23-28 Monson Street, Tel: 01522 689400 Advert page 5 OP D Lincoln LN5 7RZ GREETWELL HOUSE NURSING HOME Tel: 01522 530108 Advert inside front cover OP 70 Greetwell Close, Lincoln LN2 4BA ST CLAIRE’S NURSING HOME Tel: 01522 521830 OP Birchwood Avenue, Doddington Park, GROSVENOR HALL CARE HOME Lincoln LN6 0QT Newark Road, Lincoln LN5 8QT Tel: 01522 684945 OP PD Tel: 01522 528870 OP D WILLOW COURT HARVEST HOUSE NURSING HOME Croft Lane, Cherry Willingham, 126 Carholme Road, Lincoln LN1 1SP Lincoln LN3 4JW Tel: 01522 513202 OP D Tel: 01522 595391 OP D A choice of elderly care options, here for you in Lincolnshire

We know that personalised care in a warm and welcoming care home, that’s close to your family and friends is really important. That’s why we offer long and short stay aged care options in Lincoln. What’s more, you don’t need our health insurance to stay with us.

To discuss your elderly care options at your nearest Bupa care home, talk to us today: Looko for Altham Court in theh Call 0333 220 4756 † liiststiinggs secectit on.

† Calls from any line to 03 numbers are charged at no more than UK national rates and count towards any inclusive minutes from mobiles. Calls may be monitored and may be recorded for training purposes.

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%PPWXEJJEVIXVEMRIHXSHIPMZIV½VWXGPEWWMRHMZMHYEPM^IHGEVIQIIXMRKXLIGLERKMRK Ashtree House RIIHWSJSYVVIWMHIRXW;ISJJIVTIVQERIRXVIWTMXIERHHE]GEVI[MXLMR Church Lane, Withern ELSQIP]JEQMP]SVMIRXEXIHIRZMVSRQIRX[LIVIXLIUYEPMX]SJ Alford, Lincs GEVIMWVI¾IGXIHMRXLILETTMRIWWSJSYVVIWMHIRXW LN13 0NG Phone: 01507 450 373 'SRXEGXYWWLSYPH]SYVIUYMVIER] E-Mail: [email protected] JYVXLIVMRJSVQEXMSR Website: www.ashtree-house.co.uk

Lincolnshire Care Association member - see page 55 Advertisers are highlighted 70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Louth Louth care homes

ALDERSON HOUSE MONKS DYKE ROAD, 54 Saltfleet Road, Theddlethorpe, Mablethorpe LN12 1PH Louth LN11 9AN Tel: 01507 338584 MH YA Tel: 01507 609331 PD LDA SI

ASHTREE HOUSE MONKS DYKE ROAD, 56 Church Lane, Withern, Alford LN13 0NG Louth LN11 9AN Tel: 01507 450373 Advert page 70 OP D Tel: 01507 610877 LDA SI

BEECHES, THE NEWHAVEN RESIDENTIAL HOME 28 South Street, Louth LN11 9JT Mumby Road, Huttoft, Tel: 01507 603862 OP Alford LN13 9RF Tel: 01507 490294 OP LDA BOULEVARD HOUSE 1 The Boulevard, Mablethorpe, LN12 2AD OAK LODGE (LINKAGE) Tel: 01507 473228 LDA YA Stanley Avenue, Mablethorpe LN12 1DP CHIMNEYS CARE HOME, THE Tel: 01507 479782 Advert page 32 LDA 1 Station Road, Alford LN13 9HY Tel: 01507 462789 OP OLD MILL PARK, 25 25 Old Mill Park, Louth LN11 0NY DOULTON COURT CARE HOME Tel: 01507 608052 LDA SI Alford Road, Sutton-on-Sea LN12 2HF Tel: 01507 441026 OP D PD RIVERSIDE (LINKAGE) Ramsgate Road, Louth LN11 0NJ ELMS CARE HOME, THE Tel: 01507 608311 Advert page 32 LDA Elm Drive, Louth LN11 0DE Tel: 01507 350100 OP D SEATON HOUSE (LINKAGE) 153 Eastgate, Louth LN11 9AJ FIR CLOSE Tel: 01507 611071 Advert page 32 LDA 2 Westgate, Louth LN11 9YH Tel: 01507 603882 OP D SOUTH FARM RESIDENTIAL HOME Huttoft Road, Sutton-on-Sea, FOTHERBY HOUSE Mablethorpe LN12 2RU Louth Road, Fotherby, Louth LN11 0UG Tel: 01507 443746 OP LDA Tel: 01507 607237 OP SUMMERFIELD REST HOME GABLES, THE 10-12 Park Road East, Sutton-on-Sea, Willoughby Road, Cumberworth, Alford LN13 9LF Mablethorpe LN12 2NL Tel: 01507 490661 OP D LDA SI YA Tel: 01507 441969 OP D

LINK HOUSE SWALLOWDALE (LINKAGE) Main Road, Withern LN13 0NB 5 Bilsby Road, Alford LN13 9EW Tel: 01507 450403 LDA YA Tel: 01507 463833 Advert page 32 LDA

LIVINGSTONE COURT (LINKAGE) SYCAMORES, THE (LINKAGE) Stanley Avenue, Mablethorpe LN12 1DP 45 South Street, Alford LN13 9AN Tel: 01507 479333 Advert page 32 LDA Tel: 01507 463225 Advert page 32 LDA

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VICTORIA HOUSE RESIDENTIAL HOME WILLOUGHBY HOUSE 31 Station Road, Alford LN13 9JB Willoughby Road, Sutton-on-Sea LN12 2NF Tel: 01507 463292 OP D PD Tel: 01507 442555 LDA YA

WAVERLEY WYNGATE RESIDENTIAL CARE HOME 164 High Street, Mablethorpe LN12 1EJ Alford Road, Mablethorpe LN12 1PX Tel: 01507 473071 OP LDA Tel: 01507 477531 OP D PD

Louth care homes with nursing

DOULTON COURT CARE HOME ORCHARD HOUSE CARE HOME Alford Road, Sutton-on-Sea LN12 2HF Grosvenor Road, Mablethorpe LN12 1EL Tel: 01507 441026 OP D PD Tel: 01507 472203 OP D PD YA

ELMS CARE HOME, THE SANDPIPER CARE HOME Elm Drive, Louth LN11 0DE South Street, Alford LN13 9AQ Tel: 01507 350100 OP D Tel: 01507 462112 Advert inside back cover OP D PD

FOUNTAINS CARE CENTRE, THE STEWTON HOUSE Church Lane, Tetney, Grimsby DN36 5JX 28 Stewton Lane, Louth LN11 8RZ Tel: 01472 210456 Advert inside front cover OP D PD Tel: 01507 602961 OP

MADEIRA HOUSE SUTTON LODGE NURSING 129 - 131 High Holme Road, Louth LN11 0HD & RESIDENTIAL CARE HOME Tel: 01507 607452 OP D PD SI Station Road, Sutton-on-Sea, Mablethorpe LN12 2HR Tel: 01507 441905 OP PD YA MIRAMAR NURSING HOME 20 Trusthorpe Road, Sutton-on-Sea, WOLDS CARE CENTRE, THE Mablethorpe LN12 2LT North Holme Road, Louth LN11 0JF Tel: 01507 442484 MH Tel: 01507 603869 OP D PD MH SI YA Market Rasen Market Rasen care homes

BLYTHE HOUSE GLEBE HOUSE Lincoln Road, Faldingworth LN8 3SF 7 South Dale, Caistor LN7 6LS Tel: 01522 868279 LDA YA Tel: 01472 852282 MH YA

BRAMBLES GREENACRES CARE HOME 53 Station Road, Bardney, Lincoln LN3 5UD 17-19 Grimsby Road, Caistor LN7 6QY Tel: 01526 399868 LDA YA Tel: 01472 851989 OP

COTTAGE SPECIALIST RESIDENTIAL SERVICE, THE HAWTHORNS, THE 31 Norbeck Lane, Welton, Lincoln LN2 3JP 53 Station Road, Bardney LN3 5UD Tel: 01673 862000 Advert page 44 LDA YA Tel: 01526 399868 LDA

Lincolnshire Care Association member - see page 55 Advertisers are highlighted 72 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Market Rasen care homes

HOLLIES THE WATERLOO HOUSE The Hawthorns, 53 Station Road, Bardney, Walesby Road, Market Rasen LN8 3EX Lincoln LN3 5UD Tel: 01673 842343 OP D MH Tel: 07817 946026 LDA YA WILLAN HOUSE LITTLE BROCKLESBY HOUSE Stainfield, Wragby, Market Rasen LN8 5JL 51 High Street, Limber, Grimsby DN37 8JL Tel: 01526 398785 OP D Tel: 01469 561353 OP D

OLD HALL, THE Chapel Road, Fiskerton, Lincoln LN3 4HD Tel: 01522 595395 LDA

POPLARS, THE (OSJCT) Chapman Street, Market Rasen LN8 3DS Tel: 0800 988 8133 Advert page 7 OP D

SAXILBY HOUSE 9-15 Highfield Road, Saxilby LN1 2QP Tel: 01522 704025 D PD MH Market Rasen Racecourse

Market Rasen care homes with nursing

GLENGARRIFF HOUSE NURSING HOME NETTLETON MANOR CARE HOME 8 King Street, Market Rasen LN8 3BB Moortown Road, Nettleton, Tel: 01673 844091 LDA YA Market Rasen LN7 6HX Tel: 01472 851230 Advert below OP D PD HILL HOUSE CARE HOME Sand Lane, Osgodby, Market Rasen LN8 3TE ST LUKE’S NURSING HOME Tel: 01673 843407 OP PD LDA MH YA 35 Main Street, Scothern, Lincoln LN2 2UJ LAURELS NURSING HOME, THE Tel: 01673 862264 OP Lincoln Road, Holton-cum-Beckering, Market Rasen LN8 5NG Tel: 01673 858680 OP D

Nettleton Manor Care Home is one of the best care homes in Lincolnshire and is registered for residential and nursing clients, and dementia sufferers. NHS Lincolnshire Care Home Assessment Awarded the home an excellent score of 91%. We offer 24 hour nursing care provided by highly qualified Registered Nurses, Care Staff & Support Team. We have regular visits from a variety of professionals. We also offer hairdressing, holistic therapy and Pastoral Care. With our own dedicated Activity Co-ordinator we can ensure your stay is as active or as quiet as you would like it to be. Nettleton Manor Care Home: Moortown Road, Nettleton, Market Rasen LN7 6HX Telephone: 01472 851 230 • Fax: 01472 852 015 • Mobile: 07780 685075 rated as 91% Email: [email protected] excellent

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North Kesteven care homes

AN DARACH HOUSE HAVEN CARE HOME, THE 22 School Lane, North Scarle, 19 Lincoln Road, Metheringham LN4 3EF Lincoln LN6 9EY Tel: 01526 322051 OP D Tel: 01522 778851 LDA YA HOLMLEIGH CARE HOME BECKFIELD HOUSE RESIDENTIAL HOME Lincoln Road, Navenby, Station Road, Heighington, Lincoln LN5 0LA Lincoln LN4 1QJ Tel: 01522 810298 OP Tel: 01522 790314 OP D NEALE COURT CARE HOME (LACE) BROUGHTON HOUSE AND COLLEGE Neale Road, North Hykeham LN6 9UA 12 High Street, Brant Broughton, Tel: 01522 682201 Advert page 5 OP D Lincoln LN5 0SL Tel: 01400 272929 / 279085 LDA ST MICHAEL’S CANWICK HOUSE CARE HOME High Street, Waddington LN5 9RF Hall Drive, Canwick LN4 2RG Tel: 01522 723292 OP D Tel: 01522 522275 OP WELBOURN MANOR CARE CENTRE COTTAGE RESIDENTIAL HOME, THE High Street, Welbourn, Nocton Hall, Nocton, Lincoln LN4 2BA Lincoln LN5 0NH Tel: 01526 320887 OP D Tel: 01400 272221 OP D LDA

North Kesteven care homes with nursing

BASSINGHAM CARE CENTRE CHESTERFIELD HOUSE 2 Lincoln Road, 411 Newark Road, North Hykeham LN6 9SP Bassingham LN5 9HE Tel: 01522 692607 Advert page 44 LDA YA Tel: 01522 788215 Advert below OP D PD MH YA COURTLANDS LODGE 25 Langley Road, North Hykeham LN6 9RX BECKSIDE (OSJCT) Tel: 01522 693800 MH Middle Street, EAGLE NURSING HOME North Hykeham LN6 9QX The Old Rectory, High Street, Eagle, Lincoln LN6 9DL Tel: 0800 988 8133 Advert page 7 OP Tel: 01522 868403 OP D MH

WELCOME TO BASSINGHAM CARE CENTRE... Now owned by My Care, we provide long and short-term support for a wide range of physical and mental health needs. Situated Bassingham Care Centre in a well-serviced village within beautiful grounds is a choice of homely 2 Lincoln Road, Bassingham, Lincolnshire LN5 9HE but welcoming accommodation in our bungalows, community hall and victorian rectory. Registered Nurses are on site constantly. T: 01522 788215 • E: [email protected] Family and friends are welcomed as an essential part of the the care home’s life. We know that the decision to seek help for yourself or your loved ones is not easy. Sometimes the paperwork and the funding systems seem complex. We can provide professional support and advice to make this process easier for you.

Lincolnshire Care Association member - see page 55 Advertisers are highlighted 74 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care North Kesteven care homes with nursing continued

ST PAUL’S CARE HOME WHITE GABLES High Street, Waddington LN5 9RF Lincoln Road, Skellingthorpe LN6 5SA Tel: 01522 721764 OP Tel: 01522 693790 OP D WELBOURN HALL NURSING HOME WOODVIEW CARE HOME Hall Lane, Welbourn LN5 0NN 127 Lincoln Road, Branston, Lincoln LN4 1NT Tel: 01400 272771 OP D Tel: 01522 790604 OP D YA Skegness

Skegness care homes

ASHBY COURT MANOR CARE CENTRE 1–6 Asnby Road, Spilsby, Lincolnshire PE23 5DR Fen Road, East Kirkby, Spilsby PE23 4DB Tel: 01790 753432 LDA YA Tel: 01790 763381 Advert inside front cover OP D MH

ASPEN LODGE CARE HOME MEADOWS COURT CARE HOME Yarborough Road, Skegness PE25 2NX West End, Hogsthorpe PE24 5PA Tel: 01754 610320 OP D PD MH YA Tel: 01754 872302 OP D MH

BEECH LODGE - MABLETHORPE (LINKAGE) MEADOWS SANDS CARE HOME Stanley Avenue, Mablethorpe LN12 1DP 98 South Parade, Skegness PE25 3HR Tel: 01507 479781 Advert page 32 LDA Tel: 01754 762712 OP D

BYRON HOUSE MELODY LODGE 104 Drummond Road, Seacroft, West Keal Hall, Hall Lane, West Keal, Spilsby PE23 4BJ Skegness, Lincolnshire PE25 3EH Tel: 01790 752700 LDA Tel: 01754 768909 MH YA AD NOSS MAYO RESIDENTIAL HOME CHARLOTTE ROSE HOUSE 2 High Street, Burgh Le Marsh, Skegness PE24 5DY 1 Norwood Road, Skegness PE25 3AD Tel: 01754 810729 OP D Tel: 01754 762119 OP PD OLD HALL RESIDENTIAL CARE HOME, THE DESBORO HOUSE (LINKAGE) Northorpe Road, Halton Holegate, Spilsby PE23 5NZ Toynton All Saints, Near Spilsby PE23 5AE Tel: 01790 753503 OP D Tel: 01790 753049 Advert page 32 LDA ORBY HOUSE DUNSFORD (LINKAGE) Gunby Road, Orby PE23 5SW 24a Partney Road, Spilsby PE23 5EH Tel: 01754 811002 LDA YA Tel: 01790 753106 Advert page 32 LDA PALMS, THE (LINKAGE) ERESBY HALL (OSJCT) 147 Drummond Road, Skegness PE25 3BT Ancaster Avenue, Spilsby PE23 5HT Tel: 01754 768067 Advert page 32 LDA Tel: 0800 988 8133 Advert page 7 OP D PHOENIX CARE CENTRE KEAL VIEW (LINKAGE) Ancaster Avenue, Chapel St Leonards, Toynton All Saints, Near Spilsby PE23 5AE Skegness PE24 5SN Tel: 01790 754926 Advert page 32 PD LDA YA Tel: 01754 872645 OP D

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PROSPECT HOUSE (LINKAGE) WAINFLEET 14 Boston Road, Spilsby PE23 5HD Rombold Lane, Wainfleet, Skegness PE24 4DS Tel: 01790 752531 Advert page 32 LDA Tel: 01754 881155 OP D YA

RAYLEIGH HOUSE WELHAM HOUSE 17 Derby Avenue, Skegness PE25 3DH Hundleby Road, Spilsby PE23 5LP Tel: 01754 764382 OP D Tel: 01790 752989 LDA YA

ROSSLYN WESTCOTES RESIDENTIAL CARE HOME 41 Algitha Road, Skegness PE25 2AJ 70 South Parade, Skegness PE25 3HP Tel: 01754 767106 LDA YA Tel: 01754 610616 OP

SANDBECK HOUSE RESIDENTIAL HOME WOODSIDE CARE HOME 77-81 Sandbeck Avenue, Skegness, Lincolnshire PE25 3JX Lincoln Road, Skegness PE25 2EA Tel: 01754 766585 OP Tel: 01754 768109 OP D PD SCREMBY GRANGE (LINKAGE) Scremby, Near Spilsby, Lincolnshire PE23 5RW Tel: 01754 890521 Advert page 32 LDA

SEATHORNE COURT RESIDENTIAL HOME Winthorpe Avenue, Skegness PE25 1RW Tel: 01754 765225 OP

SYNE HILLS CARE HOME LTD Syne Avenue, Skegness PE25 3DJ Tel: 01754 764329 OP D LDA

VALE VIEW Toynton All Saints, Near Spilsby PE23 5AE Alford Windmill Tel: 01790 755504 LDA YA

Skegness care homes with nursing

ASPEN LODGE CARE HOME SEACROFT COURT NURSING HOME Yarborough Road, Skegness PE25 2NX Seacroft Esplanade, Skegness PE25 3BE Tel: 01754 610320 OP D PD MH YA Tel: 01754 610372 OP D

The Old Hall “a comfortable and homely atmosphere”

Short term residential care Long term residential care Respite Care Dementia Day Care provision Low to high dependency care needs met

The Old Hall in Billingborough is a beautiful Grade 2 Listed Manor House; built in 1632 and set in an acre of landscaped, walled gardens. The village of Billingborough offers a variety of shops including small convenience stores, a post ofﬁce, hairdressers, village hall, two public houses, playing ﬁeld, bowling green and a cricket/football ground. To the rear of our gardens is Spring Wells; a natural spring, surrounded by ornamental trees and inhabited by ducks and other waterfowl.

Email: [email protected] Visit: www.theoldhallcarehome.co.uk Tel: 01529 240 335 Billingborough, Sleaford, Lincolnshire NG34 0QA

Lincolnshire Care Association member - see page 55 Advertisers are highlighted 76 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Sleaford

Sleaford care homes

ASHDENE CARE HOME HOLT, THE 89 Eastgate, Sleaford NG34 7EE Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01529 304872 OP D PD LDA MH SI YA AD Tel: 01526 322444 LDA BARN, THE KIRK HOUSE Heath Farm, Heath Road, Lincoln LN4 3JD 2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 01526 322444 LDA Tel: 01526 833569 LDA BYARDS KEEP LIMES CARE HOME, THE Graylees, Sleaford NG34 8XT Main Street, Scopwick, Lincoln LN4 3NW Tel: 01529 488931 LDA YA Tel: 01526 321748 OP D PD CHERRY TREE LODGE OLD HALL, THE 34 Station Road, Ruskington, Sleaford NG34 9DA 1 High Street, Billingborough, Sleaford NG34 0QA Tel: 01526 830803 LDA Tel: 01529 240335 Advert page 76 OP CHESTNUTS RETIREMENT HOME ORCHARD LODGE Station Road, Ruskington NG34 9DE Kirk House, 2 Lincoln Road, Dorrington, Lincoln LN4 3PT Tel: 01526 832174 OP Tel: 07792738804 LDA YA COTTAGE, THE PADDOCKS, THE Heath Farm, Heath Road, Lincoln LN4 3JD Heath Farm, Heath Road, Lincoln LN4 3JD Tel: 01526 322444 LDA Tel: 01526 322444 LDA CROFT, THE ROXHOLM HALL CARE CENTRE Heath Farm, Heath Road, Lincoln LN4 3JD Roxholm, Sleaford NG34 8ND Tel: 01526 322444 LDA Tel: 01526 832128 OP D MH FARMHOUSE, THE SUILLEAN HOUSE Heath Farm, Heath Road, Lincoln LN4 3JD 77 Sleaford Road, Heckington, Sleaford NG34 9QP Tel: 01526 322444 LDA Tel: 01529 461066 LDA YA FIVE BELLS RESIDENTIAL CARE HOME VILLAGE FARM 28 Market Place, Folkingham, Sleaford NG34 0SF Newark Road, Norton Disney LN6 9JS Tel: 01529 497412 OP D PD Tel: 01522 789354 LDA YA GREENACRES CARE HOME YORK HOUSE 71 Cameron Street, Heckington, Sleaford NG34 9RP 15 Waterside, Billinghay LN4 4BU Tel: 01529 460935 OP D PD MH Tel: 01526 860378 OP D

Sleaford care homes with nursing

ASHFIELD LODGE OAKDENE CARE HOME Ashfield Road, Sleaford NG34 7DZ 4 Eastgate, Sleaford, Tel: 01529 307330 OP D MH Lincolnshire NG34 7DJ BLAIR HOUSE Tel: 01529 415253 OP Skirth Road, Billinghay LN4 4AY ST ANDREW’S NURSING Tel: 01526 860432 OP LDA YA AND CARE HOME MARTIN HALL NURSING HOME Main Street, Ewerby, High Street, Martin-by-Timberland LN4 3QY Sleaford NG34 9PL Tel: 01526 378251 OP D MH Tel: 01529 460286 OP D

Lincolnshire Care Association member - see page 55 Advertisers are highlighted

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 77 Spalding

Spalding care homes

ABBEYGATE REST HOME ANTON HOUSE North Street, Crowland PE6 0EG 11 Windmill Lane, Holbeach, Spalding PE12 7NX Tel: 01733 211429 OP Tel: 01406 426809 PD YA

ABBEYGATE RETIREMENT HOME BANCROFT RESIDENTIAL HOME LTD, THE High Street, Moulton, Spalding PE12 6QB 50 Market Street, Long Sutton PE12 9DF Tel: 01406 373343 OP Tel: 01406 362734 OP D

ADDERLEY HOUSE RESIDENTIAL BANK HOUSE CARE HOME 23 London Road, Long Sutton PE12 9EA Gosberton Bank, Gosberton PE11 4PB Tel: 01406 364918 OP Tel: 01775 840297 OP D Are you looking for a special BAY LODGE care home for your loved one? 36 Fen Road, Holbeach PE12 8QA Give them the gift of a happy and secure life at Mayfield Tel: 01406 424197 LDA YA • Registered for Elderly and Dementia Care • Award Winning High Specification Building BELISANA ROAD, 14 • Convenient Central Location 14 Belisana Road, Spalding PE11 3FU Mayfield Residential Home Tel: 01775 720551 LDA YA Fleet Street, Holbeach Centre, Spalding, Lincs. PE12 7AG BRUN LEA CARE Please call our Manager, Stella 21 Surfleet Road, Pinchbeck PE11 3XY on: 01406 - 426063 www.mayfield-residential.co.uk Tel: 01775 680576 Advert below OP D

osberton House Care Home Brun Lea Care G NURSING AND RESIDENTIAL HOME Residential, Convalescent, Palliative Dementia Specialist Long Term & Respite Care and Terminal Care 01775 840581 www.brunleacare.co.uk Daycare - come and join us for the day. We can collect and return you home. Enjoy a 9 Special diets catered for 9 Daily newspapers home cooked 2 course hot lunch. Participate in our daily activities, from crafts to quizzes, 9 24 hour care by well trained staff 9 Lincolnshire County Council registered something for everyone. 9 Visitors always welcome 9 Compliant with CQC Inspections Daycare from Monday to Friday, 10 am to 3 pm. Bathing facilities also available. 9 Nurse call system in every room 9 5 star LCC Kitchen Inspection Award Pre-bookable Respite Room - Our spacious respite room can be booked in advance 9 Hairdresser and chiropodist from 1 night to 2 weeks or more. For further information on any of the above please call and ask for Sandra. Telephone: 01775 680576 Email: [email protected] Westhorpe Road, Gosberton, Spalding, Lincolnshire PE11 4EW [email protected] • www.gosbertonhouse.co.uk 21 Surﬂeet Road, Spalding, Lincolnshire PE11 3XY

Wellbeing Residential Care Homes have provided award-winning care allowing the elderly to enjoy the very best. Those who felt isolated in their own home gain companionship; those who were struggling to cope alone receive 24-hour help; and others who may have felt like they were a burden can find themselves much more independent.

We operate 2 homes in the Lincolnshire area, Southernwood House in Spalding and Chevington House in Bourne. Both homes www.wellbeingcaregroup.com www.wellbeinghomecare.co.uk support the elderly with a range of physical needs, sensory impairment, cognitive difficulties and dementia.

Head Office: 0844 824 7788 We also now offer Care at Home services supporting independent 01778 421821 01775 760563 Home Care: 0800 048 4172 living in the community. In addition Day Care is also available at Manager: Karen Dale Manager: Toni Barwell both our sites. (BOURNE) (SPALDING)

Lincolnshire Care Association member - see page 55 Advertisers are highlighted 78 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Spalding care homes continued

BUNGALOW RETIREMENT HOME, THE NENE LODGE RETIREMENT HOME 156 Park Road, Spalding PE11 1QZ 224 Bridge Road, Sutton Bridge, Tel: 01775 724995 OP D Spalding PE12 9SG Tel: 01406 351000 OP CAPRICORN COTTAGE 88 Eastgate, Fleet, Holbeach, Spalding PE12 8ND NUTTEN STOVEN RESIDENTIAL HOME Tel: 01406 425067 OP D LDA 81 Boston Road, Holbeach PE12 8AA Tel: 01406 424941 OP CEDAR HOUSE Off Pincheck Road, Spalding PE11 1QF SOUTHERNWOOD HOUSE Tel: 01775 711375 OP PD LDA SI YA 20 Matmore Gate, Spalding PE11 2PN CHURCH STREET, 38 Tel: 01775 760563 Advert page 78 OP D PD YA Pinchbeck, Spalding PE11 3UB Tel: 01775 711103 LDA SI SOUTHFIELD HOUSE (OSJCT) Woolram Wygate, FIELD HOUSE Spalding PE11 1PS Fleet Hargate, Holbeach, Spalding PE12 8LL Tel: 0800 988 8133 Advert page 7 OP D Tel: 01406 423257 OP D ST JOHN’S CARE HOME GENESIS RESIDENTIAL HOME 66 Hawthorn Bank, 2 Station Street, Donington, Spalding PE11 4UQ Spalding PE11 1JQ Tel: 01775 820431 MH Tel: 01775 710567 OP D

JOHNSON AVENUE, 21A & 21B STONEHAVEN Spalding PE11 2QE 117 Main Road, Quadring PE11 4PJ Tel: 01775 767472 LDA SI Tel: 01775 820885 OP D

MAYFIELD RESIDENTIAL HOME WATER GATE, 18 Fleet Street, Holbeach PE12 7AG Quadring, Spalding PE11 4PY Tel: 01406 426063 Advert page 78 OP D Tel: 01775 821957 PD LDA SI

Spalding care homes with nursing

ASHWOOD NURSING HOME HOLBEACH AND EAST ELLOE HOSPITAL TRUST 43 Spalding Common, Spalding PE11 3AU Boston Road North, Holbeach, Spalding, Tel: 01775 723223 OP PD Lincolnshire PE12 8AQ Tel: 01406 422283 OP PD BEECH LODGE NURSING HOME Frogs Abbey Gate, Holbeach St Johns, HOVENDEN Holbeach, Spalding PE12 8QJ Lowgate, Fleet, Spalding PE12 8LP Tel: 01406 423396 OP D Tel: 01406 423037 PD YA

CEDAR FALLS CARE HOME KIMBERLEY NURSING HOME Little London Road, Spalding PE11 2UA 23 London Road, Long Sutton, Tel: 01775 713233 Advert inside back cover OP D PD YA Spalding PE12 9EA Tel: 01406364309 OP D GOSBERTON HOUSE CARE HOME 11 Westhorpe Road, Gosberton, Spalding PE11 4EW Tel: 01775 840581 Advert page 78 OP PD YA

Lincolnshire Care Association member - see page 55 Advertisers are highlighted

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 79 Feel right at home with Barchester care homes

Call to book your Respite Break with us now

At Barchester, we pride ourselves on independence, dignity and choice for the individuals we support. We look after people with a wide variety of needs. Our compassionate and caring staff make sure that everyone is treated as an individual and they have comfort, security and the best quality of life. We have a range of services to suit all care needs, including: Nursing care • Residential care • Dementia care • Respite care

If you'd like to take a look around – or just need a bit of friendly advice – your local Barchester care home will be happy to help. www.barchester.com

Chater Lodge Lancaster Grange Newton House Ketton, Stamford, PE9 3TJ Fernwood, Newark, NG24 3NH Grantham, NG31 8AF Tel: 01780 778 825 Tel: 01636 880 758 Tel: 01476 452 380

Opening autumn 2014 Opening February 2015 Wood Grange Braeburn Lodge Tennyson Wharf West Road, Bourne, PE10 9TU Deeping St James, PE6 8GL Burton Waters, Lincoln, LN1 2ZD Tel: 01778 752 570 Tel: 01778 752 507 Tel: 01522 849 201 Stamford Stamford care homes

BLACK PRINCE AVENUE, 92 MANOR COURT Market Deeping PE6 8LU 72 Church Street, Market Deeping PE6 8AL Tel: 01778 344215 LDA SI Tel: 01778 343617 LDA SI

BRACEBOROUGH HALL RETIREMENT HOME MANOR HOUSE, THE Church Lane, Braceborough, Stamford PE9 4NT 72 Church Street, Market Deeping PE6 8AL Tel: 01778 560649 OP Tel: 01778 343768 LDA SI

BRAMLEY ROAD, 36 QU’APPELLE RESIDENTIAL CARE HOME Market Deeping PE6 8JG Harrington Street, Bourne PE10 9HA Tel: 01778 348125 LDA SI Tel: 01778 422932 OP D PD SI

BROADGATE LANE, 32A TALLINGTON CARE HOME Deeping St James PE6 8NW Main Road, Tallington, Stamford PE9 4RP Tel: 01778 380522 LDA SI Tel: 01780 740314 OP D

CHEVINGTON HOUSE TOWNGATE EAST, 20 36 North Road, Bourne PE10 9AS Market Deeping PE6 8DR Tel: 01778 421821 Advert page 78 OP Tel: 01778 342091 OP D PD LDA MH SI YA

DIGBY COURT (OSJCT) WHITEFRIARS (OSJCT) Christopher’s Lane, Bourne PE10 9AZ St. George’s Avenue, Stamford PE9 1UF Tel: 0800 988 8133 Advert page 7 OP PD Tel: 0800 988 8133 Advert page 7 OP D

HORSEGATE, 25 WILLOWS, THE Deeping St James, Peterborough PE6 8EN 74 Station Street, Rippingale, Bourne PE10 0SX Tel: 01778 347037 LDA SI Tel: 01778 440773 OP D

LAURELS, THE YEW TREE RESIDENTIAL CARE HOME 45 High Street, Market Deeping PE6 8ED 60 Main Road, Dowsby, Bourne PE10 0TL Tel: 01778 344414 OP D PD Tel: 01778 440247 OP D

Stamford care homes with nursing

ABBEY COURT CARE HOME PRIORY COURT NURSING HOME Falcon Way, Bourne, Peterborough PE10 0GT Priory Road, Stamford PE9 2EU Tel: 01778 391390 OP Tel: 01780 766130 OP PD YA

CEDARS, THE RED HOUSE NURSING HOME, THE Church Walk, South Street, Bourne PE10 9UQ 11 Emlyns Street, Stamford PE9 1QP Tel: 01778 421555 OP D PD Tel: 01778 380756 OP D

HOLLAND HOUSE NURSING HOME WOOD GRANGE 35 Church Street, Market Deeping, Peterborough PE6 8AN Westminster Lane, West Road, Bourne PE10 9TU Tel: 01778 345677 OP Tel: 01778 752570 Advert page 80 OP D PD MH YA

Lincolnshire Care Association member - see page 55 Advertisers are highlighted

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 81 Index Advertisers are in bold 1-2-1 Community Care 25 Ashdene Care Home 77 Bluebird Care (Peterborough & Rutland) 25 Ashfield Lodge 77 Bluebird Care Lincoln 25 Ashley Court, 1 68 A Blythe House 72 Ashridge 31, 61 Abbey Court Care Home 81 Blyton Court 65 Ashtree House 71 Abbeygate Community Care 25 Boulevard House 71 Ashwood Nursing Home 79 Abbeygate Rest Home 30, 78 Boultham Park 25 Aspen Lodge Care Home 75, 76 Abbeygate Retirement Home 78 Boultham Park House (OSJCT) 68 Autism Care Community Services 25 Action for Children Bourne (Mencap Housing Disability Lincolnshire 25 Avery Lodge 66 and Support) 25 Action HomeCare 25 Ayrshire House 66 Braceborough Hall Retirement Home 81 AD Voyage (DCA) (Lincs) 25 Braeburn Lodge 80 Adderley House Ltd 30 B Brambles 72 Adderley House Residential 78 Bramhall Residential Home 31, 67 Adults Supporting Adults 30 Balderton Resource Centre 31 Bramley Road, 36 81 Age UK Boston & South Holland 30 Bancroft Residential Home Ltd, The 78 Brantley Manor Care Home 31, 68 Age UK Kesteven 31 Bank House Care Home 78 Broadgate Lane, 32a 81 Age UK Lincoln 25, 31 Barchester 80 Broughton House and College 74 Age UK Spalding District 31 Barn, The 77 Brun Lea Care 78 Alderson House 71 Bassingham Care Centre 74 BSpoke Social Care 25 Allied Healthcare - Gainsborough 25 Bay Lodge 78 Bungalow Retirement Home, The 79 - Grantham 25 Bunkers Hill Care Home 69 - Lincoln 25 Beckfield House - Spalding 25 Residential Home 31, 74 Bupa 70 Allways Care Community Beckside (OSJCT) 74 Butterflies Care & Support Ltd 25 Support Agency 25 Beech Lodge - Byards Keep 77 Altham Court Residential and Mablethorpe (Linkage) 75 Byron House 75 Nursing Home 69 Beech Lodge Nursing Home 79 Ambassador Homecare Limited 25 Beeches, The 25, 71 Amber Care 25 Belisana Road, 14 78 C Ambitions Personnel Care 25 Belton Lodge Nursing Home 66 CampHill Communities 31 An Caladh House 68 Belvoir Home Care Home 66 Canwick Court Care Centre 31, 68 An Darach Care 25 Bernadette House 31, 68 Canwick House Care Home 74 An Darach House 74 Bert Boyden Centre 31 Capricorn Cottage 31, 79 Anglia Community Support Ltd 25 Birchwood Retirement Home 66 Care 4 U Services Ltd 25 Anton House 78 Black Prince Avenue, 92 81 Care Choices Helpline 59 Apple Trees Care & Reablement Centre (OSJCT) 66 Blair House 31, 77 Care Choices Website 60 Ashby Court 75 Blenheim Care Centre 31, 65 Care First 25

82 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Carewatch (Lincoln) 25 Cree Centre (Grantham & Five Bells Residential District Mencap) 31 Care Home 31, 77 Castlegate House Residential Home 66 Croft, The 77 FocusAbility Support and Care Services 26 Cathedral Nursing Home 69 Forget Me Not Day Centre 31 Caythorpe Residential Home 31, 66 D Fosse House (OSJCT) 68 Cedar Falls Care Home 79 Desboro House (Linkage) 75 Fotherby House 31, 71 Cedar House 79 Digby Court (OSJCT) 31, 81 Fountains Care Centre, The 72 Cedars, The 81 Direct Personnel Agency Ltd 26 Foxby Court (OSJCT) 31, 63 Doulton Court Care Home 71, 72 Charisma Services 25 Foxby Hill Care Home 31, 65 Drovers Call Care Home 31, 65 Charlotte Rose House 75 Frampton House Residential Dunsford (Linkage) 75 Care Home 61 Chater Lodge 80 Cherry Tree Lodge 77 Cherry Tree Lodge Nursing Home 69 E G Chesterfield House 74 Eagle Nursing Home 74 Gables Manor 65 Chestnut House 63 Eastholme Care Home 69 Gables, The 71 Chestnuts Retirement Home 77 Eastwood House Gardens Residential Home, The 61 Care Centre Inside front cover Chevington House 81 Genesis Residential Home 79 Eastwood Lodge 67 Cheyne House Care Home 65 Georgians (Boston) Ltd, The 61 Eccleshare Court Care Chimneys Care Home, The 71 Home 1 - 39 (Lace) 69 Gilder Care Ltd 26 Church Street, 38 79 Eccleshare Court Care Glebe House 72 Home 40 - 64 (Lace) 70 Clarence House and The Granary 67 Glengarriff House Nursing Home 73 Eliot House 31, 65 Clarence House Glentworth House 31 Elms Care Home, The 71, 72 Care Centre Inside front cover Gosberton House Care Home 79 Elmwood House Nursing Home 61 Clarriots Home Care Ltd 25 Grantham and District Mencap 31 Emetel Care 26 Community Options 25 Greenacres Care Eresby Hall (OSJCT) 31, 75 Community Support Services 25 Home (Caistor) 31, 72 Ermine House (OSJCT) 31, 68 Cottage Residential Greenacres Care Home, The 31, 74 Home (Heckington) 31, 77 Cottage Specialist Residential Greetwell House Nursing Home 70 Service, The 72 F Gregory House (OSJCT) 66 Cottage, The 77 Fairview Farm 66 Grosvenor Hall Care Home 70 Country Court Homecare Services 25 Farmhouse, The 77 Grosvenor House Country Support Ltd 26 Ferndene Care Home 65 Care Home 26, 31, 63, 65 Grove, The 31 Courtlands Lodge 74 Field House 31, 79 Fir Close 71 Grove Care Centre, The 68 Craegmoor Supporting You in Lincolnshire 26 Firstpoint Homecare 26 Grove Residential Care Home, The 67

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 83 Index continued Advertisers are in bold

Hunters Creek Care Home 61 Link House 71 H Linkage Community Trust 32 H2H Care Service 26 Little Brocklesby Home Care 26 Hadleigh Care 31 J Little Brocklesby House 32, 73 Halcyon Care Inside front cover Johnson Avenue, 21a & 21b 79 Livingstone Court (Linkage) 71 Hales Group Ltd 26 Harrow Street, 18 66 K M Harrowby Lodge Nursing Home 66 Keal View 75 Mablethorpe Day Centre 32 Hartsholme House (OSJCT) 31, 69 Keb House 32 Madeira House 72 Harvest House Nursing Home 70 Kimberley Nursing Home 79 Manor Care Centre 32, 75 Haven Care Home, The 74 Kings Court Nursing Home 66 Manor Court 81 Hawthorns, The 72 Manor Gate Care Home 32, 61 Kingsway Clayton House Healthlinc House 44 Residential Care Home 63 Manor House, The 81 Heath Farm 31 Kirk House 77 Manor Nursing Home, The 65 Heatherlea House Residential Kirk House Home from Manor, The 63 Care Home 67 Home Care 32 Martin Hall Nursing Home 77 Helping Hand 26 Knights Care 64 Mayfield Residential Home 79 Hill House Care Home 73 Meadows Court Care Home 75 Holbeach and East Elloe Meadows Edge 61 Hospital Trust 79 L Meadows Homecare Service 26 Holland House Nursing Home 31, 81 Lace Housing Association 32 Meadows Sands Care Home 32, 75 Hollies, The 73 Lancaster Grange 80 Mears Care 26 Holly Tree Lodge Care Home 65 Laughton Croft Care Home Melody Lodge 75 Holmleigh Care Home 31, 74 with Nursing 65 Middlefield House Nursing Home 65 Holt, The 77 Laurels Nursing Home, The 32, 73 MiHomecare Boston 27 Home From Home Care Laurels, The 32, 81 MiHomecare Grantham 27 Services Ltd 26 Libertas 26 MiHomecare Louth 27 Home Instead Senior Care 26 Lighthouse Healthcare 44 Millfield House 66 Homecare Helpline 26 Limes Care Home, The 77 Minstrels Residential Home, The 61 Homer Lodge Care Centre 70 LinCA 55 Miramar Nursing Home 72 Horsegate, 25 81 Lincoln (Megacare Limited) Monks Dyke Road, 54 71 Housing & Care 21 26 Homecare DCA 26 Monks Dyke Road, 56 71 Housing and Support Lincolnshire County Monson Retirement Home 69 Council Outside back cover Solutions – Lincoln 26 My Care 74 Lincolnshire Domiciliary Hovenden 79 Care Branch 26 Hovenden Resource Centre 32 Lincolnshire Independent Howards Court 26 Living Partnership 18 N Howson Care Centre 65 Lindum Park House Care Home 69 Namron Care Provider Ltd 27

84 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Navigation Support and Palms, The (Linkage) 75 Seacroft Court Nursing Home 76 Care Services Ltd 27, 32 Pearlcare 68 Seathorne Court Neale Court Care Home (Lace) 74 Residential Home 76 Phoenix Care Centre 32, 75 Nene Lodge Retirement Home 79 Polseworth 32 Seaton House (Linkage) 71 Netherlands 67 Poplars, The (OSJCT) 33, 73 Sense East - The Nettleton Manor Care Home 73 Hammond Centre 33 Prestige Nursing (Sleaford) 27 Newhaven Residential Home 32, 71 Service and Care UK Ltd 27 Priory Court Nursing Home 81 Newton House 66 Sevacare 27 Prospect House (Linkage) 76 Nightingales House Skegness Day Centre 33 Care Centre 67 Skirbeck Court (OSJCT) 33, 61 North Hykeham Day Centre 32 North Lincs Council 32 Q South Farm Residential Home 71 North Warren House 32, 63 Qu’Appelle Residential South Wold Nursing Home 67 Care Home 33, 81 Norwood 32 Southernwood House 27, 79 Noss Mayo Residential Home 75 Southfield House (OSJCT) 79 Nutten Stoven Residential Home 79 St Andrew’s Nursing R and Care Home 77 Ralphland Care Home 61 St Claire’s Nursing Home 70 Rayleigh House 76 O St Edmund’s Nursing Home 66 Red House Nursing Home, The 81 Oak House Business Centre 27 St John’s Care Home 79 Redcote House Residential Oak Lodge (Linkage) 71 Care Home 69 St John’s Nursing Home 61 Oakdene Care Home 77 Redcote Residential Home 63 St Luke’s Nursing Home 73 Old Hall Residential Care St Michael’s 74 Home, The 32, 75 Ridgeway Care Centre 69 St Oggs 63 Old Hall, The 73 Riverside (Linkage) 71 Old Hall, The (Billingborough) 77 Rosecroft 33 St Paul’s Care Home 75 Old Mill Park, 25 71 Rosslyn 76 Stewton House 72 Old Rectory, The (Saxilby) 32, 63 Roxholm Hall Care Centre 77 Stonehaven 79 Old Rectory The (Stickney) 32, 61 Ruckland Court Care Stones Place 69 Home (Lace) 69 One to One Homecare Suillean House 77 (UK) Limited 27 Russell Green Care Home 27, 67 Summerfield Rest Home 33, 71 Orby House 75 Sunny View Home Care 27, 33 Orchard House Care Home 32, 72 Sutton Lodge Home Support 27 Orchard Lodge 77 S Orders of St John Care Trust, The 7 Sandbeck House Sutton Lodge Nursing Residential Home 76 & Residential Care Home 72 Owls Barn 63 Sandpiper Care Home 33, 72 Swallow Lodge 69 Saxilby House 73 Swallowdale (Linkage) 71 P Scorer Street, 122 69 Sycamores, The (Linkage) 71 Paddocks, The 77 Scremby Grange (Linkage) 76 Syne Hills Care Home Ltd 76

Visit www.lincolnshire.gov.uk/mychoicemycare for help and information 85 Index continued Advertisers are in bold

Trust Headquarters 27 Westerley Residential Home T for the Elderly 67 Westfield Nursing Home 61 Tallington Care Home 33, 81 White Gables 75 Tamar House 69 V White Gables Care Home 33, 61 Tanglewood Care Home 67 Vale View 76 Whitefriars (OSJCT) 33, 81 Tanglewood Care Vauxhall Court Care Home 61 Willan House 33, 73 Homes Inside back cover Victoria House Residential Home 72 Willoughby Grange Care Home 61 Tanglewood Village at Village Farm 77 Cedar Falls Inside back cover Willoughby House 72 Voyage 1 Limited 27 Tennyson Wharf 80 Willow Court 33, 70 Thera East 27 Willows, The 33, 81 Thera East Anglia 27 W Wispington House 33, 63 Witham Valley Care Group DCA 27 Thera East Midlands 27 Wainfleet 76 Wolds Care Centre, The 72 Thera North 27 Walnut Care at Home 27 Wood Grange 33, 81 Thera South West 27 Water Gate, 18 79 Woodlands Court Care Home 61 Thera West 27 Waterloo House 73 Woodside Care Home 76 Thorpe Hall (Sue Ryder) 33 Waverley 72 Woodview Care Home 75 Tigh Allene 69 Welbourn Hall Nursing Home 75 Wyngate Residential Tigh Bruadair 63 Care Home 33, 72 Welbourn Manor Care Centre 74 Toray Pines Care Home 67 Welham House 76 Total Home Care Solutions Limited Lincoln 27 Wellbeing Care Group 78 Y Town and Country Care 27 West Dean Care Home 69 Yew Tree Residential Care Home 81 Towngate East, 20 81 Westcotes Residential Care Home 76 York House 77

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate. The company cannot accept responsibility for any errors or omissions or if a home varies from the facilities listed either in an advertisement or the indices. Care Choices Limited does not endorse or support any particular institution included in the Directory. © 2014 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. Care Choices™ is a trademark of Care Choices Limited. ISBN978-1-910362-20-4 Ref. No: 4001/Lincolnshire6/1014. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Lincolnshire County Council. Published by: Care Choices Limited, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Alistair Robertson. Editorial Assistant: Rebecca Northfield. Regional Team Manager: Russell Marsh. National Sales Manager: Paul Leahy. Senior Sales Executives: Debbie Feetham, Elaine Green. Sales Executives: Rebecca Edmonds, Rachel Joseph, Vanessa Ryder. Director of Creative Operations: Lisa Werthmann. Assistant Production Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworkers: Gemma Cook, Kathryn Regan.

86 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Care & Accommodation Without Compromise

Tanglewood Care Homes is a family company with Care Homes throughout Lincolnshire, we have over 25 years experience of providing quality health care in our purpose built Care Homes.

We take pride in ensuring a consistently high level of service to our residents and a friendly and professional service from our dedicated employees.

Sandpiper Care Home Alford, Lincs. Tel: 01507 462112 O Residential Care Residential Care, Nursing Care, PD Care & Dementia Care

O Hunters Creek Care Home Nursing Care Boston, Lincs. Tel: 01205 358034 ODementia Care Residential Care, Nursing Care, PD Care & Dementia Care

Cedar Falls Care Home O Physical Disability Care Spalding, Lincs. Tel: 01775 713233 Residential Care, Nursing Care, O Single bedrooms PD Care & Dementia Care

Tanglewood Care Home O Suites Horncastle, Lincs. Tel: 01507 527265 Residential Care, Nursing Care, O Toray Pines Care Home Self contained bungalows PD Care & Dementia Care Coningsby, Lincs. Tel: 01526 344361/2 Residential Care, Nursing Care, All of our Care Homes offer: PD Care & Dementia Care O Choice of menu Tanglewood Village at Cedar Falls O Chambermaid service Spalding, Lincs. O Activities programme Tel: 01775 713233 O Respite care available Residential Care & PD Care O Self funding and Local Authority Tanglewood Care Homes funded clients welcome. Head Office: 2 Endeavour Park, Boston, Lincolnshire, PE21 7TQ. Tel: 01205 358888 | Email: [email protected] www.TanglewoodCareHomes.co.uk Visit Lincolnshire County Council’s online information service www.lincolnshire.gov.uk/mychoicemycare

Ways we can help... How to get in touch

You don’t have to be online at home to Choices for you beneﬁt – you can also access our website free of charge from your local library. If you would like more advice, contact the Adult Care Choices for someone else Team on 01522 782155 from 8am to 6pm, Monday to Friday (except on public holidays). In an emergency (out of these hours) phone the Emergency Duty Team on General information 01522 782333.