FAIR LABOR ASSOCIATION 2 0 0 9 a N N U a L R E P O R T January 1, 2009–December 31, 2009

Total Page:16

File Type:pdf, Size:1020Kb

FAIR LABOR ASSOCIATION 2 0 0 9 a N N U a L R E P O R T January 1, 2009–December 31, 2009 FAIR LABOR ASSOCIATION 2009 ANNUAL REPORT January 1, 2009–December 31, 2009 G W I N O T R C K E E T R S O ’ R R P I G • H 9 T 0 S 0 2 1 – 9 9 109 www.FairLabor.org June 2010 Board of Directors 2009 Our board of directors includes six representatives of universities, six representatives of NGOs, six company representatives and an independent chair. Independent Chair Carol Bellamy, World Learning, served from August 2007 until February 2009 Bob Durkee, Princeton University, Acting Chair from March 2009 Business Caucus NGO Caucus University Caucus Corinne Adam Marsha Dickson Karen Daubert Gildan Inc. Educators for Socially Responsible Apparel Washington University in St. Louis Business Daryl Brown Bob Durkee Liz Claiborne Inc. Linda Golodner Princeton University National Consumers League Nicole Bassett (until June 2009) Joe Ebaugh Patagonia Pharis Harvey (until February 2009) University of Maryland Formerly of International Labor Rights Marcela Manubens Fund Carol Kaesebier (until May 2009) Phillips-Van Heusen Corp. Michael Low (beginning June 2009) Mike Posner (until October 2009) University of Notre Dame Caitlin Morris Elisa Massimino (beginning October 2009) Nike, Inc. Human Rights First Maureen Riedel Penn State University Gregg Nebel James Silk adidas Group Orville H. Schell, Jr. Center for International Craig Westemeier Human Rights, Yale Law School University of Texas Vivienne Riggio (beginning August 2009) Asics Karen Tramontano Global Fairness Initiative Lynda Yanz (beginning October 2009) Maquila Solidarity Network The FLA thanks its Board members for their dedicated service to the organization and its mission. The FLA owes a special debt of gratitude to two distinguished and long-standing members who retired from the Board in 2009, Pharis Harvey and Michael Posner, who have been with the FLA from the beginning. FRONT COVER AND BELOW PHOTOGRAPHY: © 2007 UNIVERSITY OF DELAWARE SOCIAL RESPONSIBILITY PROJECT FAIR LABOR ASSOCIATION n 2009 ANNUAL REPORT 2 Contents President’s Message 4 Celebrating a Decade of Achievement 6 2009 In Review 12 Monitoring and Verifications 19 FAIR LABOR ASSOCIATION n 2009 ANNUAL REPORT 3 MESSAGE FROM THE PRESIDENT hen President Clinton commitment by companies to internally convened a meeting monitor their global supply chains and of multinational to allow the FLA staff to arrange for companies and unannounced audits of randomly selected WNGOs at the White House in 1996 facilities with transparent results. No and challenged them to work together multi-stakeholder initiative in any sector to improve working conditions in of industry has agreed to performance the apparel and footwear industry—a standards anywhere near those of the process that led to the formation of the FLA. Why? What was so special about Fair Labor Association in 1999—the the negotiating process that it allowed dialogue was highly adversarial. The the FLA constituents to achieve these parties had to hammer out a system for agreements and then to implement respecting labor rights with meaningful them (since agreement is one thing and performance obligations for companies implementation entirely another)? and sufficient safeguards to ensure Looking back on the last ten years, I that the companies lived up to those believe that one of the key factors is obligations. Securing those safeguards the concept of safe space. The FLA in a context in which there was no trust, constituents were able to create a safe precedent or template took a lot of hard space in which adversaries could discuss bargaining. The result, however, was an Looking back and negotiate highly sensitive issues unprecedented level of commitment without fear of being judged, betrayed or by all to respect human rights in global on the last ten ridiculed. Participants did not question supply chains. In the space of three years, the motives, good faith or values of those the negotiations went from a point at years, I believe at the table and were willing to give each which companies contested whether other the benefit of the doubt. Whatever they were responsible for labor standards that one of the private thoughts or feelings participants at contract facilities to one in which they may have had about each other were hung agreed to adopt a code of conduct and on the coat rack outside the door and once key factors is apply it throughout their supply chains. they sat down to work, the issues were Once the FLA was formed and the treated in their technical and practical the concept negotiations moved from questions of context without emotion or ideology. principle and ideology to questions of of safe space. That does not mean for an instant technical detail, the character of the that the participants were uncritically process changed noticeably and the accepting of each other. The ground- focus shifted to how companies should rules of company participation are take responsibility for conditions in substantial and involve a formal, legal their supply chains. The commitments engagement to implement the Obligations made by the companies won a degree of Companies set out in the FLA Charter. of trust and respect from the NGOs and The independent external monitoring universities at the table, and everyone that follows is pursued with absolute started to trust the process. By mid- rigor by the staff. Companies that stick 2002, the negotiations had produced a with the program enjoy the support and methodology with unheard-of levels of trust of all concerned. Companies that FAIR LABOR ASSOCIATION n 2009 ANNUAL REPORT 4 do not may find themselves subjected to continuous scrutiny by the Board and may Finding new and novel ways to even be placed on special review if they are not upholding their commitments. All educate and inform consumers companies may be the object of a Third Party Complaint that could be investigated has to be one of our priorities for by the FLA. This robust system is one of the reasons that the safe space created the next decade. within the FLA works so well—it is based on real performance and accountability. The space the FLA creates is safe for educate consumers. We publish a lot but we will have to find creative ways of other constituents as well. NGOs, for of information about labor conditions getting at them. Those creative options example, can engage with companies in in factories around the world as part will include alliances with the ILO a highly regulated process that protects of our commitment to transparency, and other international organizations, their independence but gives them but it is highly technical and requires government-to-government relations significant leverage. The fact that the considerable engagement with the and even multi-stakeholder alliances to FLA system is based on performance material to understand it and research try to get systemic changes made. The obligations means that many of skills to analyze. Finding new and novel plight of migrant workers in many parts the demands NGOs often make of ways to educate and inform consumers of the world is an example of an area companies outside the FLA are actually so that they can distinguish a monitored requiring the intervention of international built into the FLA system and thus are product from an unmonitored product organizations, national governments not contested. Companies affiliated at the point of sale has to be one of our (sending and receiving countries), with the FLA are bound to performance priorities for the next decade. multinational and national companies and standards, and the debate among civil society. constituents is about the most effective What are the other challenges we need ways of getting the job done. to confront? One of them is the issue To systemic flaws we can add structural of sustainable compliance. Many of issues. These relate to the structure of Many of the key NGOs dealing with the remedial measures FLA-affiliated certain supply chains and industrial human, labor or environmental issues companies implement fail to make a sectors. Some involve raw materials or are skeptical of multi-stakeholder lasting change. This may be due to a lack of production processes that are considered initiatives because of a perceived capacity at the factory level to maintain the high risk, and others are produced in lack of commitment by companies standards required for code compliance. high-risk countries. Product categories to monitoring, remediation or The need for capacity building is well that are driven by price competition are accountability (or all three). At the known, but attempts to develop it have particularly likely to put pressure on same time companies soon realize that bumped up against the shortage of local wages and working conditions. there is no value to be had in a toothless resources. The FLA has developed an exercise, in terms of risk management, Tackling these risks will once again online training portal and organizes social responsibility or credibility. In require broad, multi-stakeholder alliances. courses to help build local capacity, but this respect, it is interesting to note These complicated and sensitive issues this remains a real constraint. that the companies active in the FLA will most certainly test the limits of the demand high standards of performance Systemic flaws in the local labor market FLA’s safe space, but it has served us well from their peers, partly to avoid free are equally hard to address. Many in difficult conversations before, and I am riders and partly to ensure that the countries have reasonable labor laws confident
Recommended publications
  • Monitoring & Compliance
    I N S I G H T 4 Monitoring & Compliance: MSIs employ inadequate methods to detect human rights abuses and uphold standards The Institute for Multi-Stakeholder Initiative Integrity (MSI Integrity) aims to reduce the harms and human rights abuses caused or exacerbated by the private sector. For the past decade, MSI Integrity has investigated whether, when and how multi-stakeholder initiatives protect and promote human rights. The culmination of this research is now available in our report, Not Fit-for-Purpose: The Grand Experiment of Multi-Stakeholder Initiatives in Corporate Accountability, Human Rights and Global Governance. The full report contains six insights from experience with, and research into, international standard-setting multi-stakeholder initiatives. It also contains key conclusions from these insights, and perspectives on a way forward for improving the protection of human rights against corporate-related abuses. This is an excerpt of the full report, focusing on Insight 4. The six insights are: Insight 1: Influence — MSIs have been influential as human rights tools, but that influence, along with their credibility, is waning. Insight 2: Stakeholder Participation — MSIs entrench corporate power by failing to include rights holders and by preventing civil society from acting as an agent of change. Insight 3: Standards & Scope — Many MSIs adopt narrow or weak standards that overlook the root causes of abuses or risk creating a misperception that they are being effectively addressed. Insight 4: Monitoring & Compliance — MSIs employ inadequate methods to detect human rights abuses and uphold standards. Insight 5: Remedy — MSIs are not designed to provide rights holders with access to effective remedy.
    [Show full text]
  • Assessment of Nestlé's Standard Cocoa Supply Chain (Not Covered by the “Nestlé Cocoa Plan”) in Côte D'ivoire
    Improving Workers’ Lives Worldwide Pod opening at one of the assessed farms ASSESSMENT OF NESTLÉ’S STANDARD COCOA SUPPLY CHAIN (NOT COVERED BY THE “NESTLÉ COCOA PLAN”) IN CÔTE D’IVOIRE Prepared by the Fair Labor Association August 2016 ASSESSMENT OF NESTLÉ’S STANDARD COCOA SUPPLY CHAIN IN CÔTE D’IVOIRE TABLE OF CONTENTS I. EXECUTIVE SUMMARY ...............................................................................................................................................3 II. INTRODUCTION ............................................................................................................................................................5 III. BACKGROUND ..............................................................................................................................................................6 a. About Nestlé Standard Supply Chain Assessment .....................................................................................................6 b. Supply Chain Management System at Tier 1 Supplier viz à viz Assessed Traitant ..............................................8 IV. METHODOLOGY ...........................................................................................................................................................9 a. Assessment Team ................................................................................................................................................................9 b. Sample Selection .................................................................................................................................................................9
    [Show full text]
  • 2017 Annual Report 2016 Board of Directors
    2017 ANNUAL REPORT 2016 BOARD OF DIRECTORS The following representatives from each of the Fair Labor Association’s three constituent groups — companies, universities, and civil society organizations (CSOs) — served on the FLA’s Board of Directors in 2016, along with an independent chair. CHAIR Kathryn “Kitty” Higgins Former U.S. Deputy Secretary of Labor Company Representatives University Representatives CSO Representatives Karen Daubert Marsha Dickson Cara Chacon Washington University in Educators for Socially Patagonia St. Louis Responsible Apparel Business Monica Gorman Bob Durkee Linda Golodner New Balance Princeton University National Consumers League ABOVE: A worker in Ivory Coast dries cocoa beans destined for products made by FLA Participating Company Nestlé. ON THE COVER: A worker operates a manual fabric cutting machine at a garment factory in El Salvador owned and operated by FLA Participating Company League Collegiate. The 2017 Annual Public Report for the Fair Labor Association Brad Grider Richard Fairchild Meg Roggensack Hanesbrands Georgetown Law School covers program and financial activity for 2016. University of Utah TABLE OF CONTENTS Gregg Nebel Kathy Hoggan Jim Silk adidas Group University of Washington Yale Law School 2016 Board of Directors ...............................................................3 Foreword ............................................................................4 Maureen Riedel Letter from the President ..............................................................5 Marissa Pagnani Nina Smith
    [Show full text]
  • FORCED LABOR in SUPPLY CHAINS: Addressing Risks and Safeguarding Workers’ Freedoms FORCED LABOR in SUPPLY CHAINS
    FORCED LABOR IN SUPPLY CHAINS: Addressing Risks and Safeguarding Workers’ Freedoms FORCED LABOR IN SUPPLY CHAINS orced labor, trafficking, and modern slavery (referred to collectively herein as forced labor) are human rights abuses persistent in global supply chains. FThe International Labour Organization (ILO) estimates that, in 2016, 16 million people were in situations of forced labor in the private sector. Companies must be vigilant in their commitment to safeguard workers’ rights, in particular with regard to the risk of forced labor. Global efforts to tackle the problem of forced labor include new laws and regulations as well as new benchmarking initiatives aimed at highlighting the best and worst practices amongst companies. Companies face serious legal and reputational risks if they do not take effective action to prevent forced labor in their global supply chains. The Fair Labor Association’s (FLA) stand against forced labor has been evident since the organization’s foundation in 1999. FLA standards on forced labor detail more than a dozen indicators for companies evaluating whether their suppliers or producers are upholding their human rights commitments and can be used at any supply chain level. The FLA Workplace Code of Conduct (the FLA Code) clearly states that there “shall be no use of forced labor, including prison labor, indentured labor, bonded labor or other forms of forced labor.” This brief focuses on international standards, frameworks and best practices for identifying and eradicating forced labor in supply chains. It explains the indicators of forced labor as set out in the FLA Code, provides examples of risks and violations reported by the FLA’s on-the-ground assessors, and offers recommendations of proactive and cooperative steps that companies can take to ensure suppliers do not engage in, contribute to, or tolerate forced labor.
    [Show full text]
  • Fair Labor Association (FLA) Profile Completed by Daniel Eyal Last Edited June 26, 2014 History of the Organ
    Fair Labor Association (FLA) Profile completed by Daniel Eyal Last edited June 26, 2014 History of the Organization The Fair Labor Association (FLA), headquartered in Washington, D.C., was founded in 1996 when then­President Bill Clinton convened the Apparel Industry Partnership (AIP), a meeting of apparel brands, NGOs and labor unions with the aim of ameliorating terrible working conditions in apparel and footwear factories around the world, especially in developing nations.1 Out of this, the FLA was created as a 501 c(3) non­profit organization tasked with auditing factories and protecting labor rights around the world. Purpose of the Organization and Services Offered The Fair Labor Association (FLA) purports to “combine the efforts of business, civil society organizations, and colleges and universities to promote and protect workers’ rights and to improve working conditions globally through adherence to international standards.”2 The FLA works towards this goal through three particular means.3 First, the FLA seeks to “[hold] affiliated companies accountable for implementing FLA’s Code of Conduct across their supply chains.” Second, the FLA “conduct[s] external assessments so that consumers can be assured of the integrity of the products they buy.” Finally, the FLA “seek[s] to create a space where CSOs [Civil Society Organizations] can engage with companies and other stakeholders to find viable solutions to labor concerns.”4 Essential to achieving the FLA’s mission is providing training and resources (online and in­person) for both affiliated and nonaffiliated companies and factories so that they are capable of implementing FLA’s Code of Conduct.
    [Show full text]
  • Fair Labor Association Year Two Annual Public Report Part 1 of 4
    Fair Labor Association Year Two Annual Public Report Part 1 of 4 Published August 18, 2004 This is the first of four parts of a printer-friendly version of the Fair Labor Association’s Year Two report, which was designed for website use. Therefore, some of the website features (including links and layering) have been modified or removed from this print version. Please access the FLA’s website, accessible at www.fairlabor.org/2004report, to utilize these features. Please note also that the FLA publicly reports on all of its independent external monitoring visits on a factory-by-factory basis. Those reports, which are called FLA tracking charts, complement the FLA’s annual public report by providing very detailed information about selected factories. The tracking charts can be found at http://www.fairlabor.org/all/transparency/reports.html Please direct questions about the report to [email protected]. 1 This report is organized as follows: In Part One: I. About this Report II. Companies Up Close – an Introduction A. Participating Companies 1) adidas-Salomon 2) Eddie Bauer 3) GEAR for Sports 4) Liz Claiborne 5) Nike 6) Nordstrom 7) Patagonia 8) Phillips-VanHeusen 9) Reebok (including Reebok footwear, an FLA-accredited compliance program) 10) Zephyr-Graf-X In Part Two: B. Category B Licensees 1) American Pad and Paper, LLC 2) Commemorative Brands, Inc. 3) Cutter & Buck, Inc. 4) Drew Pearson Marketing 5) Global Accessories, Inc. 6) Herff Jones, Inc. 7)Jostens,Inc. 8)Lands’End,Inc. 9) MBI, Inc. 10) New Era Cap Company, Inc. 11) Outdoor Cap Company 12) Oxford Industries, Inc.
    [Show full text]
  • Meaningful Change: Raising the Bar in Supply Chain Workplace Standards.” Corporate Social Responsibility Initiative, Working Paper No
    Meaningful Change Raising the Bar in Supply Chain Workplace Standards Roseann Casey Prepared for John Ruggie Faculty Chair, Corporate Social Responsibility Initiative Kirkpatrick Professor of International Affairs Weil Director, Mossavar-Rahmani Center for Business and Government John F. Kennedy School of Government, Harvard University, and UN Secretary-General’s Special Representative for Business & Human Rights November 2006 ⎪ Working Paper No. 29 A Working Paper of the: Corporate Social Responsibility Initiative A Cooperative Project among: The Mossavar-Rahmani Center for Business and Government The Center for Public Leadership The Hauser Center for Nonprofit Organizations The Joan Shorenstein Center on the Press, Politics and Public Policy Citation This paper may be cited as: Casey, Roseann. 2006. “Meaningful Change: Raising the Bar in Supply Chain Workplace Standards.” Corporate Social Responsibility Initiative, Working Paper No. 29. Cambridge, MA: John F. Kennedy School of Government, Harvard University. Comments may be directed to the author or to John Ruggie. We acknowledge with gratitude the financial support of the Friedrich Ebert Stiftung for the consultations and the preparation of this report. Corporate Social Responsibility Initiative The Corporate Social Responsibility Initiative at the Harvard Kennedy School of Government is a multi-disciplinary and multi-stakeholder program that seeks to study and enhance the public contributions of private enterprise. It explores the intersection of corporate responsibility, corporate governance and strategy, public policy, and the media. It bridges theory and practice, builds leadership skills, and supports constructive dialogue and collaboration among different sectors. It was founded in 2004 with the support of Walter H. Shorenstein, Chevron Corporation, The Coca-Cola Company, and General Motors.
    [Show full text]
  • Is Nestlé's Clmrs Contributing to the Reduction of Child Labor in Its Cocoa Supply Chain in Côte D'ivoire?
    Is Nestlé’s CLMRS CONTRIBUTING TO THE REDUCTION OF CHILD LABOR IN ITS COCOA SUPPLY CHAIN IN Côte d’IvoIRE? OCTOBER 2020 TABLE OF CONTENTS Executive Summary .............................................................. 2 Background ..................................................................... 5 Child Labor in the Cocoa Sector in Cote d’Ivoire — a Complex and Persistent Issue ......... 5 Nestlé’s Child Labor Monitoring and Remediation System ............................... 9 Measuring the Impact of the Child Labor Monitoring and Remediation System ............ 10 Child Labor Monitoring ............................................................. 12 Data from the Child Labor Monitoring and Remediation System (CLMRS) ................ 12 Child Labor Awareness and Sensitization ............................................. 17 Enabling Education ................................................................. 19 Labor Force Initiatives: Community Service Groups .................................... 25 Income-Generating Activities ........................................................ 27 Overall Perception About CLMRS .................................................... 30 Conclusions .................................................................... 31 Annex 1: Methodology, Sampling & Limitations ...................................... 33 Annex 2: Nestlé’s CLMRS Data — 2017 and 2019 ..................................... 36 ABOUT THE FAIR LABOR AssOCIATION The Fair Labor Association promotes and protects workers’ rights and improves
    [Show full text]
  • Piloting the United States Department of Agriculture Guidelines for Eliminating Child Labor and Forced Labor in Turkey's Hazel
    Piloting the United States Department of Agriculture Guidelines for Eliminating Child Labor and Forced Labor in Turkey’s Hazelnut Supply Chain PROJECT HIGHLIGHTS This report tells the story of Nestlé, the world’s largest food and beverage company, and its two hazelnut suppliers in Turkey, Olam and Balsu, as they pilot-tested the United States Department of Agriculture Guidelines for Eliminating Child Labor and Forced Labor in Agricultural Supply Chains (USDA Guidelines) in Turkey’s hazelnut supply chain. This project was a partnership between the three companies and the Fair Labor Association (FLA), funded by the United States Department of Labor (USDOL). Hazelnuts are grown in the Black Sea region of Turkey. In the summer, tens of thousands of ABOUT THE USDA GUIDELINES seasonal migrant workers, mostly from the Southeast region bordering Syria, travel across the country to harvest hazelnuts for 30-45 days. Children often work alongside their parents in the • Developed by a multi-stakeholder STANDARDS hazelnut gardens. consultative group appointed by the U.S. Secretary of Agriculture, the USDA Guidelines were officially adopted in 2011. They are organized around seven elements. SUPPLY CHAIN MAPPING • The USDA Guidelines embody a practical AND RISK MANAGEMENT approach for companies developing internal management systems to address child and COLLABORATION STRONG PROGRAMS UNDERSTANDING PROCESSES forced labor-related issues. MAXIMIZES IMPACT DEPEND ON WORKERS’ NEEDS AND PROGRAMS COMMUNICATION SOLID DATA IS CRUCIAL REQUIRE FLEXIBILITY • The USDA Guidelines provide a robust Addressing systemic framework to engage stakeholders across issues like child labor In addition to commodity Not every workforce faces Risk assessment and agricultural supply chains.
    [Show full text]
  • Pvh Corp Assessment for Reaccreditation
    PVH CORP. ASSESSMENT FOR REACCREDITATION October 2016 PVH: ASSESSMENT FOR REACCREDITATION OF THE COMPANY’S SOCIAL COMPLIANCE PROGRAM TABLE OF CONTENTS Introduction ................................................................................................................................ 3 Section 1: PVH Company Affiliate Overview ........................................................................... 4 Section 2: PVH'S Supply Chain & FLA Due Diligence Activities from 2008-2016 ................. 5 Section 3: Analysis of PVH's Labor Compliance Program for Reaccreditation .................... 6 Reaccreditation ............................................................................................................................ Principle 1: Workplace Standards ................................................................................. 6 Principle 2: Responsibility & Head Office Training ........................................................ 6 Principle 3: Supplier Training ......................................................................................... 8 Principle 4: Functioning Grievance Mechanisms .......................................................... 9 Principle 5: Monitoring ................................................................................................. 10 Principle 6: Collection & Management of Compliance Information ........................... 12 Principle 7: Timely & Preventative Remediation ......................................................... 13 Principle 8: Responsible Purchasing
    [Show full text]
  • Corporate Social Responsibility and Freedom of Association Rights: The
    PAS40410.1177/00323 46098329212460983Politics & SocietyAnner Politics & Society 40(4) 609 –644 Corporate Social © 2012 SAGE Publications Reprints and permission: Responsibility and Freedom sagepub.com/journalsPermissions.nav DOI: 10.1177/0032329212460983 of Association Rights: http://pas.sagepub.com The Precarious Quest for Legitimacy and Control in Global Supply Chains Mark Anner1 Abstract Corporations have increasingly turned to voluntary, multi-stakeholder governance programs to monitor workers’ rights and standards in global supply chains. This article argues that the emphasis of these programs varies significantly depending on stakeholder involvement and issue areas under examination. Corporate-influenced programs are more likely to emphasize detection of violations of minimal standards in the areas of wages, hours, and occupational safety and health because focusing on these issues provides corporations with legitimacy and reduces the risks of uncertainty created by activist campaigns. In contrast, these programs are less likely to emphasize workers’ rights to form democratic and independent unions, bargain, and strike because these rights are perceived as lessening managerial control without providing firms with significant reputational value. This argument is explored by coding 805 factory audits of the Fair Labor Association between 2002 and 2010, followed by case studies of Russell Athletic in Honduras, Apple in China, and worker rights monitoring in Vietnam. Keywords apparel industry, corporate social responsibility, workers’
    [Show full text]
  • Enable Toolkit Module03
    ENABLE Training Toolkit Implementing Responsible Sourcing and Production in Agricultural Supply Chains MODULE 3: Communication and Worker Engagement Facilitators Manual I. MODULE AT GLANCE ................................................................................................................................... 2 1.1. INTERNAL COMMUNICATION ................................................................................................................. 3 1. WHO MUST A COMPANY COMMUNICATE WITH INTERNALLY WHEN SETTING UP A DUE DILIGENCE PROGRAM? ......... 3 2. HOW IMPORTANT IS INTERNAL COMMUNICATION? ............................................................................................. 4 1.2. STAKEHOLDER ENGAGEMENT .................................................................................................................. 6 3. WHAT STAKEHOLDERS SHOULD I ENGAGE WITH AS PART OF MY HUMAN RIGHTS DUE DILIGENCE PROGRAM? ........... 6 4. WHAT ARE THE BENEFITS OF STAKEHOLDER ENGAGEMENT? ................................................................................ 8 5. WHAT ELEMENTS SHOULD BE INCLUDED IN STAKEHOLDER ENGAGEMENT STRATEGY? ........................................... 9 6. WHAT IS STAKEHOLDER MAPPING? .................................................................................................................. 12 7. HOW CAN I IDENTIFY STAKEHOLDERS? ............................................................................................................. 13 8. HOW CAN I PROFILE MY STAKEHOLDERS? ........................................................................................................
    [Show full text]