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Customer Services General Information Hotel Facilities Customer Services Customer Services Guide Event Venues Promotional Support Essential Services Map Essential Services Customer Services Off Clock the Customer Services Guide 1 Whether yours is a group of 10 or 1,000, the Irving Convention and Visitors Bureau makes your event a priority with our award-winning customer services. While we may brag about our first-class meeting facilities and our great location, our favorite boast is the number of consecutive years we’ve been cited for first-class service by you, our customers. The following offers some of the services most frequently used by our customers. Whatever your unique needs, we’re happy to customize a program that best suits you. Site Inspections Language Services We’ll be happy to arrange personal site The DFW area offers a wide range of Irving CVB Honored inspections of hotels, restaurants, off-site linguistic and translation services; we will With consecutive Gold Service venues and attractions to suit your needs. provide you with a list of resources to meet Awards from Meetings & Conventions, your needs. consecutive Awards of Excellence from Guest Itineraries Corporate & Incentive Travel, and multiple Whether you’re looking for activities for Transportation Pinnacle Awards from Successful spouses, families or VIP guests, we’ll Whether your group needs a fleet of Meetings, the Irving CVB is poised to customize an itinerary that best suits your limousines, a convoy of buses or a source make your next meeting a success. interests, whether it’s for an afternoon, a for antique convertibles, we’re happy to day or a week. The Dallas/Fort Worth area assist in providing customized resources offers a wide variety of activities, with many to suit your transportation needs. opportunities to satisfy everyone. Other Meeting Needs Registration Assistance Multimedia, photographers, florists, For groups of 10 or more, our seasoned entertainers, trophies, medical assistance, personnel will make your group’s registration or whatever else your event needs to make seamless and painless, including up to four it a success – just ask and we’ll help you hours of complimentary assistance. Our make it all come together. Convention Services staff also provides great local information for your attendees. Please Media Assistance contact us at least two weeks prior to your Our staff of public relations professionals event to coordinate your staffing needs. will help get the word out about your event, whether your goal is to increase awareness Unique Meeting Venues or attendance. If your group wants a break from the hotel, we’ll help you coordinate meetings in a wide Speakers Associations variety of unique venues. AT&T Stadium, the The DFW area is home to a wide range Irving Arts Center, Texas Motor Speedway, of accessible subject-matter experts. National Scouting Museum and Trinity River The National Speakers Association of Audubon Center are just the beginning of North Texas is an incredible resource lots of great event ideas. for DFW-based speakers and you can search extensive listings on their website at speaker.org. The Irving CVB also can assist you in working with the organization, as well as with many other local speakers bureaus. Destination Guide for Meeting and Event Professionals | Irving | Texas Customer Services 2 Customer Services Guide Promotional Services Looking for ideas or images to help promote attendance? Could you use welcome bags, visitor brochures or name badges? Perhaps you’d like to create your own customized literature? With an array of promotional items readily available,* you can easily stretch your budget. Photography Pens We’ll be happy to provide you with Complimentary, imprinted with Irving logo. complimentary photography for your promotional use. View our selection of Lapel Pins images on our website at irvingtexas.com, Complimentary. or we can provide you a flash drive filled with an array of files/formats. Registration Bags Complimentary 15" x 22" white plastic bags Digital Art imprinted with Irving logo. Digital versions of the Irving, Texas logo, the Irving Convention Center logo and Welcome Banner the magnificent Mustangs of Las Colinas 8' x 3' welcome banner customized for sculpture are available upon request. Images your event and including the Irving logo, and graphics are available in high-resolution provided at cost. A minimum of 10 working JPEG, TIFF and EPS formats. days is needed to accommodate this request; cost estimates will be provided to Video you in advance for your authorization. This complimentary video is ideal for promoting event attendance, showcasing * Fulfillment of all materials may be handled not only Irving’s excellent meeting facilities via first class mail or courier delivery to but all the excitement the Dallas/Fort Worth your headquarters hotel, unless you prefer area offers. to pick up materials in person at the ICVB offices. Please allow at least 10 Complimentary Brochures working days for mail delivery, or two n Traveler’s Guide [includes area attractions, working days for courier service. dining, shopping, sports, etc.] n Dallas/Fort Worth Area Visitors Guide n Mustangs of Las Colinas Sculpture and Exhibit Name Badges/Badge Holders/ Lanyards Complimentary 3" x 4" inserts, imprinted with the Irving logo, as well as complimentary plastic clip-on badge holders and lanyards are available. Customer Services Irving | Texas | Destination Guide for Meeting and Event Professionals 3 Off-site Activities The Dallas/Fort Worth Metroplex offers a wide array of unique activities, whether you’re looking for ideas for spouse tours, off-site venues or a weekend getaway to tag on to the end of your event. The Irving Convention and Visitors Bureau’s complimentary customer services include assistance in helping you develop the off-site activities customized for and best suited to your group. The selection below represents a starting point of the many options available. The Palace of Wax/Ripley’s Believe It Or Not! The Arts n National Cowgirl Museum and Hall of Fame Nightlife n Amon Carter Museum n National Scouting Museum n Bishop Arts District n Bass Performance Hall n Perot Museum of Nature and Science n Fort Worth Stockyards n Casa Mañana n Sixth Floor Museum at Dealey Plaza n Gexa Energy Pavilion n n Dallas Museum of Art n Texas Civil War Museum Lower Greenville Avenue n Sundance Square n Dee and Charles Wyly Theater n Victory Park n Irving Arts Center Tours n West Village n Jaycee Park Center for the Arts n American Airlines C.R. Smith Museum n Kimbell Art Museum n American Airlines Flight Academy Professional Sports n Margot and Bill Winspear Opera House n Gondola Adventures n Dallas Cowboys football and n n Modern Art Museum of Fort Worth Grapevine & Dallas Wine Tours AT&T Stadium tours n n Morton H. Meyerson Symphony Center National Scouting Museum n Dallas Mavericks basketball n n Music Hall at Fair Park Ruth Paine House Museum n Dallas Stars hockey n Nasher Sculpture Center n FC Dallas soccer (outdoors) n Norman Rockwell Collection Sightseeing n AT&T Byron Nelson Championship at the National Scouting Museum n Fort Worth Stockyards Cattle Drive n Lone Star Park at Grand Prairie n Verizon Theatre at Grand Prairie n Founders Plaza DFW Airport horse racing n Mesquite ProRodeo at Mesquite Arena n Mustangs of Las Colinas Sculpture n Texas Motor Speedway History/Science n Pioneer Plaza n Texas Rangers baseball and n African American Museum n Sixth Floor Museum at Dealey Plaza Globe Life Park in Arlington tours n American Airlines C.R. Smith Museum n Crowne Plaza Invitational at Colonial n Cavanaugh Flight Museum Shopping n Commemorative Air Force, n Bass Pro Shops Outdoor World Ranches Dallas/Fort Worth Wing n Cabela’s n Austin Ranch n Dallas Heritage Village n Galleria n Circle R Ranch n Dallas Holocaust Museum/Center for n Grapevine Mills n Double D Ranch Education and Tolerance n Highland Park Village n The Ranch of Lonesome Dove n Fair Park n IKEA n River Ranch – Fort Worth Stockyards n Fort Worth Museum of Science Historical District n Irving Mall and History n Southfork Ranch n Neiman Marcus Flagship Store n Fort Worth Stockyards Historic District n North East Mall n Frontiers of Flight Museum Recreation/Theme Parks n NorthPark Center n George W. Bush Presidential Library n NRH2O Family Water Park n Sam Moon Trading and Museum n The Palace of Wax/Ripley’s Believe n n Irving Heritage District Southlake Town Square It Or Not! n n Jackie Townsell Bear Creek Stockyards Station n Six Flags Hurricane Harbor Heritage Center n Stonebriar Centre n Six Flags Over Texas n Latino Cultural Center n Sundance Square n SpeedZone Dallas Destination Guide for Meeting and Event Professionals | Irving | Texas Customer Services 4 Promotional Support The Irving Convention and Visitors Bureau supplies a wide variety of promotional materials to assist in building excitement for your upcoming event. These images are available to be shipped to you on a flash drive upon request, or downloaded from our website at irvingtexas.com. ICVB Logo – PMS 5395 ICVB Logo – PMS 5395 & 410 ICVB Logo – 1 Color CMYK ICVB Logo – 2 Color CMYK ICVB Logo – Black ICVB Logo – Reversed ICVB Helio Mustangs Black ICVB Helio Mustangs Reversed ICVB Solid Mustangs Black ICC Logo Horizontal – PMS WG10 & Black ICC Logo Vertical – PMS WG10 & Black ICC Logo Horizontal – 2 Color CMYK ICC Logo Vertical – 2 Color CMYK ICC Logo Horizontal – Grayscale ICC Logo Vertical – Grayscale Customer Services Irving | Texas | Destination Guide for Meeting and Event Professionals 5 Additional images are available to assist with the production of brochures, slideshows and other promotional needs. Contact the communications department at (972) 252-7476 for assistance or check out our website at irvingtexas.com. Note: The vertical images (v) are the same 1 2 3 actual size as the horizontal images.
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