IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Chevrolet dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.

Owner’s Name:

Street Address:

City & State:

Vehicle Identification Number (VIN):

Date Vehicle First Delivered or Put In Use:

Odometer Reading on Date Vehicle First Delivered or Put In Use: Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM.

©2008 Chevrolet Motor Division, General Motors Corporation. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CHEVROLET, and the CHEVROLET emblem are registered trademarks of General Motors Corporation. Part No. 15891550 B Second Printing 2009 Chevrolet Limited Warranty and Owner Assistance Information

An Important Message to Chevrolet Owners...... 1 Things You Should Know About the New Chevrolet’s Commitment to You ...... 1 Vehicle Limited Warranty ...... 13 Owner Assistance ...... 1 Warranty Repairs – Component Exchanges ...... 13 GM Participation in an Alternative Dispute Warranty Repairs – Recycled Materials ...... 13 Resolution Program ...... 1 Tire Service ...... 13 Warranty Service – United States and Canada ...... 1 6.6L DURAMAX® Diesel Engine Components ...... 14 Warranty Coverage at a Glance ...... 2 Aftermarket Engine Performance Enhancement New Vehicle Limited Warranty ...... 2 Products and Modifications ...... 14 Emission Control System Warranty ...... 2 After-Manufacture “Rustproofing” ...... 15 Paint, Trim, and Appearance Items ...... 15 General Motors Corporation New Vehicle Vehicle Operation and Care ...... 15 Limited Warranty ...... 4 Maintenance and Warranty Service Records ...... 15 What Is Covered ...... 4 Chemical Paint Spotting ...... 15 What Is Not Covered ...... 7 Warranty Coverage – Extensions ...... 16 Hybrid Specific Warranty ...... 10 What is Covered ...... 11 Touring Owner Service – Foreign Countries ...... 16 Towing ...... 11 Warranty Service – Foreign Countries ...... 17 Malibu Hybrid Coverage ...... 11 Original Equipment Alterations ...... 17 Chevrolet Tahoe and Silverado Two-mode Recreation Vehicle and Special Body or Hybrid Coverage ...... 11 Equipment Alterations ...... 17 What is Not Covered ...... 12 Pre-Delivery Service ...... 18 Production Changes ...... 18 Noise Emissions Warranty for Light Duty Trucks Over 10,000 LBS Gross Vehicle Weight Rating (GVWR) Only ...... 18 2009 Chevrolet Limited Warranty and Owner Assistance Information

Emission Control Systems Warranty ...... 19 Owner Assistance ...... 31 What Is Covered ...... 19 Customer Satisfaction Procedure ...... 31 How to Determine the Applicable Emissions State Warranty Enforcement Laws ...... 32 Control System Warranty ...... 19 Assistance For Text Telephone (TTY) Users ...... 33 Federal Emission Control System Warranty ...... 19 Chevrolet Roadside Assistance ...... 33 California Emission Control System Warranty ...... 21 Chevrolet Courtesy Transportation ...... 33 Emission Warranty Parts List ...... 23 Warranty Information for California Only ...... 34 Replacement Parts ...... 28 Special Coverage Adjustment Programs Maintenance and Repairs ...... 29 Beyond the Warranty Period ...... 34 Claims Procedure ...... 30 Customer Assistance Offices ...... 35 Online Owner Center (U.S.) — www.gmownercenter.com/chevrolet ...... 36 My GM Canada (Canada) — www.gm.ca ...... 36 An Important Message to Chevrolet Owners...

Chevrolet’s Commitment to You GM Participation in an Alternative We are committed to assuring your satisfaction with Dispute Resolution Program your new Chevrolet. See the “Customer Satisfaction Procedure” under Your Chevrolet dealer also wants you to be completely Owner Assistance on page 31 for information on the satisfied and invites you to return for all your service voluntary, non-binding Alternative Dispute Resolution needs, both during and after the warranty period. Program in which GM participates. Owner Assistance Warranty Service – United States and Your Chevrolet dealer is best equipped to provide all your Canada service needs. Should you ever encounter a problem that Your selling dealership has made a large investment to is not resolved during or after the limited warranty period, ensure that they have the proper tools, training, and talk to a member of dealer management. Under certain parts inventory to make any necessary warranty repairs circumstances, GM and/or GM dealers may provide should they be required during the warranty period. assistance after the limited warranty period has expired We ask that you return to your selling dealer for warranty when the problem results from a defect in material or repairs. In the event of an emergency repair, you may workmanship. These instances will be reviewed on a take your vehicle to any authorized GM dealer for case-by-case basis. If your problem has not been warranty repairs. However, certain warranty repairs resolved to your satisfaction, follow the “Customer require special tools or training that only a dealer selling Satisfaction Procedure” as outlined under Owner your brand may have. Therefore, not all dealers are Assistance on page 31. able to perform every repair. If a particular dealership We thank you for choosing a Chevrolet. cannot assist you, then contact the Customer Assistance Center. If you have changed your residence, visit any Chevrolet dealer in the United States or Canada for warranty service.

1 Warranty Coverage at a Glance

The warranty coverages are summarized below. 6.6L DURAMAX® Diesel Engine New Vehicle Limited Warranty (If Equipped) • Coverage is for 5 years or 100,000 miles, Bumper-to-Bumper (Includes Tires) whichever comes first. • Coverage is for the first 3 years or 36,000 miles, Emission Control System Warranty whichever comes first. For light duty trucks, see “How to Determine the Powertrain Applicable Emissions Control System Warranty” under • Coverage is for the first 5 years or 100,000 miles, Emission Control Systems Warranty on page 19 for whichever comes first. more information. Sheet Metal Federal • Corrosion coverage is for the first 3 years or • Gasoline Engines 36,000 miles, whichever comes first. − Defects and performance for cars and light • Rust-through coverage is for the first 6 years or duty truck emission control systems are covered 100,000 miles, whichever comes first. for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 3 years or 36,000 miles defects in material or workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously. Specified major components are covered for the first 8 years or 80,000 miles, whichever comes first.

2 − Defects and performance for heavy duty truck • 6.6L DURAMAX® Diesel Engines emission control systems are covered for the − Defects and performance for the emission control first 5 years or 50,000 miles, whichever comes systems are covered for the first 5 years or first. 50,000 miles, whichever comes first. ® • 6.6L DURAMAX Diesel Engines are covered for − Specified components for the emission control the first 5 years or 50,000 miles, whichever system are covered for the first 7 years or comes first. 70,000 miles, whichever comes first. California Important: Some California emission vehicles may have special coverages longer than those listed Gasoline Engines • here. See “California Emission Control System − Defects and performance for cars and trucks with Warranty” under Emission Control Systems Warranty light duty or medium duty emission control on page 19. systems are covered for the first 3 years or 50,000 miles, whichever comes first. Noise Emissions − Specified components for cars or light duty • Coverage is for applicable vehicles weighing over trucks equipped with light duty or medium 10,000 lbs based on the Gross Vehicle Weight duty truck emission control systems are covered Rating (GVWR) only, for the entire life of the for the first 7 years or 70,000 miles, whichever vehicle. comes first.

3 General Motors Corporation New Vehicle Limited Warranty

GM will provide for repairs to the vehicle during the Obtaining Repairs warranty period in accordance with the following terms, conditions, and limitations. To obtain warranty repairs, take the vehicle to a Chevrolet dealer facility within the warranty period and What Is Covered request the needed repairs. A reasonable time must be allowed for the dealer to perform necessary repairs. Warranty Applies Warranty Period This warranty is for GM vehicles registered in the United States and normally operated in the United States or The warranty period for all coverages begins on the Canada, and is provided to the original and any date the vehicle is first delivered or put in use and ends subsequent owners of the vehicle during the warranty at the expiration of the coverage period. period. Bumper-to-Bumper Coverage Repairs Covered The complete vehicle is covered for 3 years or The warranty covers repairs to correct any vehicle 36,000 miles, whichever comes first, except for other defect related to materials or workmanship occurring coverages listed here under “What Is Covered” and during the warranty period. Needed repairs will be those items listed under “What Is Not Covered” later in performed using new or remanufactured parts. this section. No Charge Warranty repairs, including towing, parts, and labor, will be made at no charge.

4 Powertrain Coverage Transmission/Transaxle Coverage includes: All internally lubricated parts, case, torque converter, The powertrain is covered for 5 years or 100,000 miles, mounts, seals and gaskets as well as any electrical whichever comes first, except for other coverages components internal to the transmission/transaxle. Also listed here under “What is Covered” and those items covered are any actuators directly connected to the listed under “What is Not Covered” later in this section. transmission (slave cylinder, etc.) as well as any Engine Coverage includes: All internally lubricated Transmission Control Module and/or module parts, the entire pressurized fuel system (in-tank programming. fuel pump, pressure lines, fuel rail(s), regulator, injectors Exclusions: Excluded from the powertrain coverage are and return line). Also included are all actuators and transmission cooling lines, hoses, radiator, sensors, electrical components internal to the engine (i.e.: Active wiring and electrical connectors. Fuel Management Valve Lifter Oil Manifold, etc.) as well as the Engine/Powertrain Control Module, module Transfer Case Coverage includes: All internally programming, cylinder head, block, timing gears, lubricated parts, case, mounts, seals and gaskets as timing chain, timing cover, oil pump/oil pump housing, well as any electrical components internal to the transfer OHC carriers, valve covers, oil pan, seals, gaskets, case. Also covered are any actuators directly connected manifolds, flywheel, water pump, harmonic balancer, to the transfer case as well as encoder motor, transfer engine mount, starter motor, turbocharger and case control modules and/or module programming. supercharger. Timing belts are covered until the first Exclusions: Excluded from the powertrain coverage are scheduled maintenance interval. transfer case cooling lines, hoses, radiator, sensors, Exclusions: Excluded from the powertrain coverage are wiring and electrical connectors. sensors, wiring, connectors, engine radiator, coolant hoses, fans, coolant and heater core. Coverage on the engine cooling system begins at the inlet to the water pump and ends with the thermostat housing and/or outlet that attaches to the return hose. Also excluded are engine oil cooling hoses lines and radiators.

5 Drive Systems Coverage includes: All internally Accessory Coverages lubricated parts, final drive housings, axle shafts and bearings, constant velocity joints, propeller shafts, All GM parts and accessories sold and permanently universal joints, wheel bearings, front and rear hub installed on a GM vehicle by a GM Dealer or GM bearings, locking hubs, mounts, supports, seals, gaskets approved Accessory Distributor/Installer (ADI) prior to as well as any electrical components internal to the delivery will be covered under the applicable portion drive axle. Also covered are any actuators directly (Bumper-to-Bumper, Powertrain, etc.) of the New connected to the drive axle (i.e.: front differential Vehicle Limited Warranty. In the event GM accessories actuator, etc.) as well as any drive system control are installed after vehicle delivery, or are replaced module and/or module programming. under the New Vehicle Limited Warranty, they will be covered, parts and labor, for the balance of the Exclusions: Excluded from the powertrain coverage are applicable portion of the New Vehicle Limited Warranty, drive system cooling, lines, hoses, radiator, sensors, but in no event less than 12 months/12,000 miles. wiring and electrical connectors related to drive systems. GM accessories sold over-the-counter, or those not Tire Coverage requiring installation, will continue to receive the standard GM Dealer Parts Warranty of 12 months from The tires supplied with your vehicle are covered the date of purchase, parts only. against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will GM Licensed Accessories are covered under the continue to be warranted for the remaining portion of the accessory-specific manufacturer’s warranty and are not Bumper-to-Bumper coverage period. warranted by GM or its dealers. Following expiration of the Bumper-to-Bumper coverage, Notice: This warranty excludes: tires may continue to be covered under the tire Any communications device that becomes manufacturer’s warranty. Review the tire manufacturer’s unusable or unable to function as intended due to warranty booklet or consult the tire manufacturer unavailability of compatible wireless service or GPS distributor for specific details. satellite signals.

6 Sheet Metal Coverage What Is Not Covered Sheet metal panels are covered against corrosion and Tire Damage or Wear rust-through as follows: Corrosion: Body sheet metal panels are covered Normal tire wear or wear-out is not covered. Road against rust for 3 years or 36,000 miles, whichever hazard damage such as punctures, cuts, snags, and comes first. breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from Rust-Through: Any body sheet metal panel that rusts improper inflation, spinning, as when stuck in mud or through, an actual hole in the sheet metal, is covered for snow, tire chains, racing, improper mounting or up to 6 years or 100,000 miles, whichever comes first. dismounting, misuse, negligence, alteration, vandalism, Important: Cosmetic or surface corrosion, resulting or misapplication is not covered. from stone chips or scratches in the paint, for example, is not included in sheet metal coverage. Damage Due to Bedliners Owners of trucks with a bedliner, whether after-market Towing or factory installed, should expect that with normal Towing is covered to the nearest Chevrolet dealer if operation the bedliner will move. This movement may your vehicle cannot be driven because of a warranted cause finish damage and/or squeaks and rattles. defect. Therefore, any damage caused by the bedliner is not covered under the terms of the warranty. 6.6L DURAMAX® Diesel Engine Coverage For trucks equipped with a 6.6L DURAMAX® Diesel Engine, the diesel engine, except those items listed under “What Is Not Covered” later in this section, is covered for 5 years or 100,000 miles, whichever comes first. For additional information, refer to Things You Should Know About the New Vehicle Limited Warranty on page 13. Also refer to the appropriate emission control system warranty for possible additional coverages.

7 Damage Due to Accident, Misuse, or Damage or Corrosion Due to Environment, Alteration Chemical Treatments, or Aftermarket Damage caused as the result of any of the following is not Products covered: Damage caused by airborne fallout, salt from sea air, salt • Collision, fire, theft, freezing, vandalism, riot, or other materials used to control road conditions, explosion, or objects striking the vehicle chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals Misuse of the vehicle such as driving over curbs, • or sealants subsequent to manufacture, etc., is not overloading, racing, or other competition. Proper vehicle use is discussed in the owner manual. covered. See “Chemical Paint Spotting” under Things You Should Know About the New Vehicle Limited • Alteration or modification to the vehicle including Warranty on page 13. the body, chassis, or components after final assembly by GM. Damage Due to Insufficient or Improper • Coverages do not apply if the odometer has been Maintenance disconnected, its reading has been altered, or mileage cannot be determined. Damage caused by failure to follow the recommended Important: This warranty is void on vehicles currently maintenance schedule intervals and/or failure to or previously titled as salvaged, scrapped, junked, use or maintain fluids, fuel, lubricants, or refrigerants or totaled. recommended in the owner manual is not covered.

8 Damage Due to Contaminated or Poor Items such as: Quality Fuel • Audio System Cleaning Poor fuel quality or incorrect fuel may cause driveability • Brake Pads/Linings problems such as hesitation, lack of power, stall, or • Clutch Linings no start. It may also render gauges inoperable or degrade functionality for components such as spark • Coolants and Fluids plugs, oxygen sensors, and the catalytic converter. • Filters Damage from poor fuel quality, water contamination, incorrect diesel fuel or gasoline may not be covered. • Keyless Entry Batteries * Limited Slip Rear Axle Service It is recommended that gasoline meet • specifications which were developed by automobile • Tire Rotation manufacturers around the world and contained in • Wheel Alignment/Balance ** the World-Wide Fuel Charter which is available from the Alliance of Automobile Manufacturers at • Wiper Inserts www.autoalliance.org/fuel_charter.htm. Gasoline are covered only when replacement or repair is the meeting these specifications could provide improved result of a defect in material or workmanship. driveability and emission control system performance compared to other gasoline. * Consumable battery covered up to 12 months only. ** Maintenance items after 7,500 miles. Maintenance All vehicles require periodic maintenance. Maintenance Extra Expenses services, such as those detailed in the owner manual Economic loss or extra expense is not covered. are the owner’s expense. Vehicle lubrication, cleaning, Examples include: or polishing are not covered. Failure of or damage to components requiring replacement or repair due to • Inconvenience vehicle use, wear, exposure, or lack of maintenance • Lodging, meals, or other travel costs is not covered. • Loss of vehicle use

9 • Payment for loss of time or pay Hybrid Specific Warranty • State or local taxes required on warranty repairs For vehicles sold in the United States, in addition to the • Storage Bumper-to-Bumper Coverage described previously, General Motors will warrant certain Hybrid components Other Terms: This warranty gives you specific legal for each 2009 Chevrolet Tahoe Two-mode Hybrid, rights and you may also have other rights which Chevrolet Silverado Two-mode Hybrid, and Chevrolet vary from state to state. Malibu Hybrid (hereafter referred to as Hybrid) for 8 years GM does not authorize any person to create for it any or 100,000 miles (160 000 kilometers), whichever comes other obligation or liability in connection with these first, from the original in-service date of the vehicle, vehicles. Any implied warranty of merchantability or against warrantable repairs to the specific Hybrid fitness for a particular purpose applicable to this components of the vehicle. vehicle is limited in duration to the duration of this For vehicles sold in Canada, in addition to the Base written warranty. Performance of repairs and needed Warranty Coverage described in the GM Canadian adjustments is the exclusive remedy under this Limited Warranty, Maintenance and Owner Assistance written warranty or any implied warranty. GM shall booklet, General Motors of Canada Limited will warrant not be liable for incidental or consequential certain Hybrid components for each 2009 Chevrolet damages, such as, but not limited to, lost wages or Tahoe Two-mode Hybrid, Coverlet Silverado Two-mode vehicle rental expenses, resulting from breach of this Hybrid, and Chevrolet Malibu Hybrid (hereafter referred written warranty or any implied warranty.* to as Hybrid) for 8 years or 160,000 kilometers * Some states do not allow limitations on how long an (100,000 miles), whichever comes first, from the original implied warranty will last or the exclusion or limitation of in-service date of the vehicle, against warrantable repairs incidental or consequential damages, so the above to the specific Hybrid components of the vehicle. limitations or exclusions may not apply to you. This warranty is for Hybrid vehicles registered in the United States or Canada, and normally operated in the United States or Canada respectively.

10 In addition to the initial owner of the vehicle, the coverage Malibu Hybrid Coverage described in this Hybrid warranty is transferable at no cost to any subsequent person(s) who assumes Hybrid Components ownership of the vehicle within the above described 8 years or 100,000 miles (160 000 kilometers) term. No The energy storage control module and components deductibles are associated with this Hybrid warranty. including the Hybrid NiMH batteries, Hybrid battery disconnect, and Hybrid battery cooling fan. This Hybrid warranty is in addition to the express conditions and warranties described previously. The Starter Generator Unit coverage and benefits described under “New Vehicle Limited Warranty” are not extended or altered because of The starter generator unit, starter generator control this special Hybrid Component Warranty. module, starter generator control module coolant pump, 3-phase cable assembly, starter generator drive belt, For 2009 Hybrid owners requiring more comprehensive belt tensioner and brackets, belt pulley and brackets. coverage than that provided under this Hybrid warranty, a GM Protection Plan may be available. See your Chevrolet Other Hybrid Components dealer for more details. The 42-volt cable assembly, auxiliary transmission What is Covered pump, hill start valve, and cabin heater coolant pump. This Hybrid warranty covers repairs to correct any vehicle Chevrolet Tahoe and Silverado defect related to materials or workmanship occurring during the 8 year or 100,000 mile (160 000 kilometers) Two-mode Hybrid Coverage term for the following: Transmission Towing Hybrid transmission assembly and internal components, During the 8 year or 100,000 mile (160 000 km) Hybrid including the transmission auxiliary fluid pump, warranty period, towing is covered to the nearest transmission auxiliary pump controller, and 3-phase Chevrolet servicing dealer if your vehicle cannot be transmission cables. driven because of a warranted Hybrid specific defect. Contact the Chevrolet Roadside Assistance Center Brakes for towing. Refer to the owner manual for details. Brake Modulator Assembly

11 Other Hybrid Components Maintenance Hybrid Battery As the vehicle owner, you are responsible for the The 300-volt electrical system includes: performance of the scheduled maintenance listed in your owner manual. Maintenance intervals, checks, • Hybrid High Voltage Wiring inspections, and recommended fluids and lubricants as • Hybrid Control Modules prescribed in the owner manual are necessary to keep your vehicle in good working condition. Any • Transmission Power Inverter Module (TPIM) damage caused by owner/lessee failure to follow • Accessory Power Module (APM) scheduled maintenance may not be covered by warranty. Scheduled maintenance includes such What is Not Covered items as: In addition to the ”What is Not Covered“ section • Brake Pads/Linings previously, this Hybrid warranty does not cover the • Coolants and Fluids following items: • Filters Wear Items Wear items, such as brake linings, are not covered in this Hybrid warranty

12 Things You Should Know About the New Vehicle Limited Warranty

Warranty Repairs – Component Warranty Repairs – Recycled Materials Exchanges Environmental Protection Agency (EPA) guidelines In the interest of customer satisfaction, GM may offer and GM support the capture, purification, and reuse of exchange service on some vehicle components. automotive air conditioning refrigerant gases and This service is intended to reduce the amount of time engine coolant. As a result, any repairs GM may make your vehicle is not available for use due to repairs. to your vehicle may involve the installation of purified Components used in exchange are service replacement reclaimed refrigerant and coolant. parts which may be new, remanufactured, reconditioned, Tire Service or repaired, depending on the component involved. All exchange components used meet GM standards and Any authorized Chevrolet or tire dealer for your brand of are warranted the same as new components. Examples tires can assist you with tire service. If, after contacting of the types of components that might be serviced in one of these dealers, you need further assistance this fashion include: engine and transmission or you have questions, contact Chevrolet Customer assemblies, instrument cluster assemblies, radios, Assistance Center. The toll-free telephone numbers are compact disc players, tape players, batteries, and listed under Owner Assistance on page 31. powertrain control modules.

13 6.6L DURAMAX® Diesel Engine Aftermarket Engine Performance Components Enhancement Products and For trucks equipped with a 6.6L Duramax® Diesel Modifications Engine, the complete engine assembly, including Some aftermarket engine performance products and turbocharger components, is covered for defects in modifications promise a way to increase the horsepower material or workmanship for 5 years or 100,000 miles, and torque levels of your vehicle’s powertrain. You whichever comes first. should be aware that these products may have • Cylinder block and heads and all internal parts, detrimental effects on the performance and life of the intake and exhaust manifolds, timing gears, engine, exhaust emission system, transmission, timing gear chain or belt and cover, flywheel, and drivetrain. The Duramax® Diesel Engine, Allison harmonic balancer, valve covers, oil pan, oil pump, Automatic Transmission®, and drivetrain have been water pump, fuel pump, engine mounts, seals, designed and built to offer industry leading durability and and gaskets performance in the most demanding applications. • Diesel Fuel Metering System: injection pump, Engine power enhancement products may enable the nozzles, high pressure lines, and high pressure engine to operate at horsepower and torque levels sealing devices that could damage, create failure, or reduce the life of • Glow Plug Control System: control/glow plug the engine, engine emission system, transmission, assembly, glow plugs, cold advance relay, and drivetrain. Damage, failure, or reduced life of the and Engine Control Module (ECM) engine, transmission, emission system, drivetrain • Fuel injection control module, integral oil cooler, or other vehicle components caused by aftermarket transmission adapter plate, left and right common engine performance enhancement products or fuel rails, fuel filter assembly, fuel temperature modifications may not be covered under your vehicle sensor, and function block warranty. Important: Some of these components may also be covered by the Emission Warranty. See the “Emission Warranty Parts List” under Emission Control Systems Warranty on page 19 for details.

14 After-Manufacture “Rustproofing” If you have questions on how to keep your vehicle in good working condition, see your Chevrolet dealer, the Your vehicle was designed and built to resist corrosion. place many customers choose to have their maintenance Application of additional rust-inhibiting materials is work done. You can rely on your Chevrolet dealer to use neither necessary nor required under the Sheet Metal the proper parts and repair practices. Coverage. GM makes no recommendations concerning the usefulness or value of such products. Maintenance and Warranty Service Application of after-manufacture rustproofing products Records may create an environment which reduces the corrosion resistance built into your vehicle. Repairs to correct Retain receipts covering performance of regular damage caused by such applications are not covered maintenance. Receipts can be very important if a under your New Vehicle Limited Warranty. question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or Paint, Trim, and Appearance Items workmanship. A “Maintenance Record” is provided in the maintenance Defects in paint, trim, upholstery, or other appearance schedule section of the owner manual for recording items are normally corrected during new vehicle services performed. preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your The servicing dealer can provide a copy of any warranty owner manual has instructions regarding the care of repairs for your records. these items. Chemical Paint Spotting Vehicle Operation and Care Some weather and atmospheric conditions can create a Considering the investment you have made in your chemical fallout. Airborne pollutants can fall upon and Chevrolet, we know you will want to operate and adhere to painted surfaces on your vehicle. This maintain it properly. We urge you to follow the damage can take two forms: blotchy, ring-shaped maintenance instructions in your owner manual. discolorations, and/or small irregular dark spots etched into the paint surface.

15 Although no defect in the factory applied paint causes • Does not apply to vehicles with more than this, Chevrolet will repair, at no charge to the owner, the 1,000 miles on the odometer even though painted surfaces of new vehicles damaged by this the vehicle may not have been registered for fallout condition within 12 months or 12,000 miles of license plates. purchase, whichever comes first. Touring Owner Service – Foreign Warranty Coverage – Extensions Countries Time Extensions: The New Vehicle Limited Warranty If you are touring in a foreign country and repairs are will be extended one day for each day beyond the needed, take your vehicle to a GM dealer facility, first 24 hour period in which your vehicle is at an preferably one which sells and services Chevrolet authorized dealer facility for warranty service. You may vehicles. Once you return to the United States, provide be asked to show the repair orders to verify the your dealer with a statement of circumstances, the period of time the warranty is to be extended. Your original repair order, proof of ownership, and any paid extension rights may vary depending on state law. receipt indicating the work performed and parts replaced for reimbursement consideration. Mileage Extensions: Prior to delivery, some mileage is Important: Repairs made necessary by the use of put on your vehicle during testing at the assembly improper or dirty fuels and lubricants are not covered plant, during shipping, and while at the dealer facility. under the warranty. See your owner manual for The dealer records this mileage on the first page of this additional information on fuel requirements when warranty booklet at delivery. For eligible vehicles, operating in foreign countries. this mileage will be added to the mileage limits of the warranty ensuring that you receive full benefit of the coverage. Mileage extension eligibility: • Applies only to new vehicles held exclusively in new vehicle inventory. • Does not apply to used vehicles, GM-owned vehicles, dealer owned used vehicles, or dealer demonstrator vehicles.

16 Warranty Service – Foreign Countries Additionally, General Motors does not warranty non-GM parts and/or calibrations. The use of parts This warranty applies to GM vehicles registered in and/or control module calibrations not issued through the United States and normally operated in the United General Motors will void the warranty coverage for those States or Canada. If you have permanently relocated components that are damaged or otherwise affected and established household residency in another country, by the installation of the non-GM part and/or control GM may authorize the performance of repairs under module calibration. the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer The only exception is that non-GM parts labeled in your country for assistance. “Certified to EPA Standards” are covered by the Federal Emissions Performance Warranty. Important: GM warranty coverages may be void on GM vehicles that have been imported/exported for Recreation Vehicle and Special Body resale. or Equipment Alterations Original Equipment Alterations Installations or alterations to the original equipment This warranty does not cover any damage or failure vehicle, or chassis, as manufactured and assembled by resulting from modification or alteration to the vehicle’s GM, are not covered by this warranty. The special original equipment as manufactured or assembled body company, assembler, or equipment installer is by General Motors. Examples of the types of alterations solely responsible for warranties on the body or that would not be covered include cutting, welding, or equipment and any alterations to any of the parts, disconnecting of the vehicle’s original equipment components, systems, or assemblies installed by GM. parts and components. Examples include, but are not limited to, special body installations, such as recreational vehicles, the installation of any non-GM part, cutting, welding, or the disconnecting of original equipment vehicle or chassis parts and components, extension of wheelbase, suspension and driveline modifications, and axle additions.

17 Pre-Delivery Service Noise Emissions Warranty for Defects in the mechanical, electrical, sheet metal, paint, Light Duty Trucks Over trim, and other components of your vehicle may 10,000 LBS Gross Vehicle Weight occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during Rating (GVWR) Only assembly are identified and corrected at the factory GM warrants to the first person who purchases this during the inspection process. In addition, dealers vehicle for purposes other than resale and to each inspect each vehicle before delivery. They repair any subsequent purchaser of this vehicle, as manufactured uncorrected factory defects and any transit damage by GM, that this vehicle was designed, built, and detected before the vehicle is delivered to you. equipped to conform at the time it left GM’s control with Any defects still present at the time the vehicle is all applicable United States EPA Noise Control delivered to you are covered by the warranty. If you find Regulations. any defects, advise your dealer without delay. For This warranty covers this vehicle as designed, built, and further details concerning any repairs which the dealer equipped by GM, and is not limited to any particular may have made prior to you taking delivery of your part, component, or system of the vehicle manufactured vehicle, ask your dealer. by GM. Defects in design, assembly, or in any part, component, or vehicle system as manufactured by GM, Production Changes which, at the time it left GM’s control, caused noise GM and GM dealers reserve the right to make changes emissions to exceed Federal Standards, are covered by in vehicles built and/or sold by them at any time this warranty for the life of the vehicle. without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold by them.

18 Emission Control Systems Warranty

The emission warranty on your vehicle is issued in All vehicles are eligible for Federal Emissions Control accordance with the U.S. Federal Clean Air Act. Defects System Warranty Coverage. If the emissions control label in material or workmanship in GM emission parts may contains language stating the vehicle conforms to also be covered under the New Vehicle Limited Warranty California regulations, the vehicle is also eligible for Bumper-to-Bumper coverage. There may be additional California Emissions Control System Warranty Coverage. coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies. Federal Emission Control System What Is Covered Warranty The parts covered under the emission warranty are Federal Warranty Coverage listed under the “Emission Warranty Parts List” later in • Car or Light Duty Truck with a Gross Vehicle this section. Weight Rating (GVWR) of 8,500 lbs. or less How to Determine the Applicable − 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter, Emissions Control System Warranty vehicle/powertrain control module, transmission control module or other onboard emissions State and Federal agencies may require different diagnostic device, including emission-related emission control system warranty depending on: software, whichever comes first. • Whether the vehicle conforms to regulations Light Duty Truck equipped with Heavy Duty applicable to light duty or heavy duty emission • control systems. Gasoline Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs. • Whether the vehicle conforms to or is certified for − 5 years or 50,000 miles, whichever comes first. California regulations in addition to U.S. EPA Federal regulations.

19 • Light Duty Truck equipped with Heavy Duty Diesel Federal Emission Performance Warranty Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs. Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) − 5 years or 50,000 miles, whichever comes first. programs to encourage proper maintenance of your Federal Emission Defect Warranty vehicle. If an EPA-approved I/M program is enforced in your area, you may also be eligible for Emission GM warrants to the owner the following: Performance Warranty coverage when all of the • The vehicle was designed, equipped, and built so following three conditions are met: as to conform at the time of sale with applicable • The vehicle has been maintained and operated in regulations of the Federal Environmental accordance with the instructions for proper Protection Agency (EPA). maintenance and use set forth in the owner • The vehicle is free from defects in materials and manual supplied with your vehicle. workmanship which cause the vehicle to fail to • The vehicle fails an EPA-approved I/M test during conform with those regulations during the emission the emission warranty period. warranty period. • The failure results, or will result, in the owner of Emission related defects in the genuine GM parts listed the vehicle having to bear a penalty or other under the Emission Warranty Parts List, including related sanctions, including the denial of the right to use diagnostic costs, parts, and labor are covered by this the vehicle, under local, state, or federal law. warranty. GM warrants that your dealer will replace, repair, or adjust to GM specifications, at no charge to you, any of the parts listed under the “Emission Warranty Parts List” later in this section which may be necessary to conform to the applicable emission standards. Non-GM parts labeled “Certified to EPA Standards” are covered by the Federal Emission Performance Warranty.

20 California Emission Control System Important: California, Connecticut, Maine, Massachusetts, New Jersey, New York, Rhode Island, Warranty and Vermont have PZEV Emission Warranty This section outlines the emission warranty that Coverage. GM provides for your vehicle in accordance with the Your Rights and Obligations (For Vehicles California Air Resources Board. Defects in material or workmanship in GM emission parts may also Subject to California Exhaust Emission be covered under the New Vehicle Limited Warranty Standards) Bumper-to-Bumper coverage. There may be additional The California Air Resources Board and General Motors coverage on GM diesel engine vehicles. In any case, are pleased to explain the emission control system the warranty with the broadest coverage applies. warranty on your vehicle. In California, new motor This warranty applies if your vehicle meets both of the vehicles must be designed, built, and equipped to meet following requirements: the State’s stringent anti-smog standards. GM must warrant the emission control system on your vehicle for • Your vehicle is registered in California or other the periods of time and mileage listed provided there states adopting California emission and warranty regulations.* has been no abuse, neglect, or improper maintenance of your vehicle. Your vehicle’s emission control system • Your vehicle is certified for sale in California as may include parts such as the fuel injection system, indicated on the vehicle’s emission control ignition system, catalytic converter, and engine information label. computer. Also included are hoses, belts, connectors, * Important: Connecticut, Maine, Massachusetts, New and other emission related assemblies. Jersey, Oregon, Pennsylvania, Rhode Island, Vermont, and Washington have California Emissions Warranty Where a warrantable condition exists, GM will repair coverage. (New York adopted California emission your vehicle at no cost to you including diagnosis, parts, standards, but not the California Emissions Warranty. and labor. The Federal Emissions Control Warranty applies to all non-PZEV vehicles in New York.) California Partial Zero Emission Vehicles (PZEV) have extended coverage on all emission related parts.

21 California Emission Defect and Emission • For 8 years or 100,000 miles, whichever comes first Performance Warranty Coverage for California Low Emission Vehicle 2 (LEV2) vehicles equipped with option code NUA: For cars and trucks with light duty or medium duty − If an emission related part listed in this booklet emissions: specially noted with 7 years/70,000 miles or • For 3 years or 50,000 miles (5 years or 50,000 8 years/80,000 miles is defective, GM will repair or miles for Duramax Diesel), whichever comes first: replace it. This is your Long-term Emission Control − If your vehicle fails a smog check inspection, GM System Defect Warranty. will make all necessary repairs and adjustments to • For 15 years or 150,000 miles, whichever comes ensure that your vehicle passes the inspection. first for a Partial Zero Emission Vehicle (PZEV): This is your Emission Control System − If any emission related part* listed in this booklet is Performance Warranty. defective, GM will repair or replace it. This is your − If any emission related part on your vehicle is (PZEV) Emission Control System Defects defective, GM will repair or replace it. This is your Warranty. Short-term Emission Defects Warranty. * PZEV Hybrid Batteries are covered for 10 years or • For 7 years or 70,000 miles, whichever comes first: 150,000 miles, whichever comes first. − If an emission related part listed in this booklet Any authorized Chevrolet dealer will, as necessary specially noted with coverage for 7 years or under these warranties, replace, repair, or adjust to GM 70,000 miles is defective, GM will repair or replace specifications any genuine GM parts that affect it. This is your Long-term Emission Control emissions. System Defects Warranty. The applicable warranty period shall begin on the date • For 8 years or 80,000 miles, whichever comes first: the vehicle is delivered to the first retail purchaser − If the catalytic converter, vehicle powertrain or, if the vehicle is first placed in service as a control module,transmission control module or demonstrator or company vehicle prior to sale at retail, other onboard emissions diagnostic device, on the date the vehicle is placed in such service. including emission related software, is found to be defective, GM will repair or replace it under the Federal Emission Control System Warranty.

22 Owner’s Warranty Responsibilities Emission Warranty Parts List As the vehicle owner, you are responsible for the The emission parts listed here are covered under the performance of the scheduled maintenance listed in Emission Control System Warranty. The terms are your owner manual. GM recommends that you retain all explained previously in this section under the “Federal maintenance receipts for your vehicle, but GM cannot Emission Control System Warranty” and the “California deny warranty coverage solely for the lack of receipts or Emission Control System Warranty”. for your failure to ensure the performance of all Important: Certain parts may be covered beyond these scheduled maintenance. warranties if shown with asterisk(s) as follows: You are responsible for presenting your vehicle to a • (*) 7 years/70,000 miles, whichever comes first, GM dealer selling your vehicle line as soon as a problem California Emission Control System Warranty exists. The warranted repairs should be completed in coverage. a reasonable amount of time, not to exceed 30 days. • (**) 8 years/80,000 miles, whichever comes first, Federal Emission Control System Warranty As the vehicle owner, you should also be aware that coverage. (Also applies to California certified light GM may deny warranty coverage if your vehicle or a part duty and medium duty vehicles.) has failed due to abuse, neglect, improper or insufficient • (*) and (**) are 8 years/100,000 miles, whichever maintenance, or modifications not approved by GM. comes first, for California LEV2 vehicles equipped If you have any questions regarding your rights with option code NUA. and responsibilities under these warranties, you should All listed parts 15 years/150,000 miles, whichever comes contact the Customer Assistance Center at first, on California PZEV (NU6) vehicles registered in a 1-800-222-1020 or, in California, write to: PZEV state. State of California Air Resources Board The Emission Control System Warranty obligations do Mobile Source Operations Division not apply to conditions resulting from tampering, abuse, P.O. Box 8001 neglect, or improper maintenance; or any other item listed El Monte, CA 91731-2990 under “What Is Not Covered” under General Motors Corporation New Vehicle Limited Warranty on page 4. The “Other Terms” presented under General Motors Corporation New Vehicle Limited Warranty on page 4 also apply to the emission related warranties.

23 Powertrain Control System Transmission Controls and Torque Management ABS Control Module ** GMLAN (CAN) Communications Circuit Camshaft Position Actuator * Manual Transmission Clutch Switch Camshaft Position Actuator Valve Park/Neutral Switch Coolant Level Sensor Torque Converter Clutch Solenoids Data Link Connector Torque Converter Clutch Switch Engine Control Module (ECM) ** Transmission Control Module ** Engine Coolant Temperature Sensor Transmission Fluid Temperature Sensor Fuel Control Module ** Transmission Gear Selection Switch (Diesel) Intake Air Temperature Sensor Transmission Internal Mode Switch Malfunction Indicator Lamp Transmission Pressure Control Solenoids Manifold Absolute Pressure Sensor Transmission Pressure Switches Mass Air Flow Sensor Transmission Shift Solenoids (7/70 Only Cobalt, G5, HHR *) Oil Pressure Sensor Active Fuel Management™ (AFM) only Transmission Speed Sensor (Input) * Oxygen Sensor(s) Transmission Speed Sensor (Output) Powertrain Control Module (PCM) ** Fuel Management System Throttle Position Sensor Common Rail Assembly (6.6L DURAMAX® Diesel) * Vehicle Control Module (VCM) ** Diesel Fuel Injection Pump * Vehicle Speed Sensor Diesel Fuel Injector Control Module – EDU ® Wheel Speed Sensor (6.6L DURAMAX Diesel) *

24 Direct Fuel Injector Assembly Intake Manifold Gasket (7/70 Only 6.6L DURAMAX® (6.6L DURAMAX® Diesel) * Diesel and Impala with 3.5L or 3.9L *) Fuel Injector Intake Manifold Heater Fuel Pressure Regulator Intake Manifold Tuning Valve Fuel Pressure Sensor Supercharger Assembly * Fuel Rail Assembly * Throttle Body * (Replacement Only) Fuel Temperature Sensor Throttle Body Heater Function Block (6.6L DURAMAX® Diesel) Turbocharger Assembly * High Pressure Fuel Pump (SIDI) * Turbocharger Boost Sensor Air Management System Turbocharger Oil Separator Air Cleaner Vacuum Pump (6.6L DURAMAX® Diesel) Air Cleaner Resonator Ignition System Air Intake Ducts Camshaft Position Sensor(s) Charge Air Control Actuator Crankshaft Position Sensor(s) Charge Air Control Solenoid Valve Glow Plug(s) (Diesel) Charge Air Control Valve Glow Plug Controller (Diesel) Charge Air Cooler * Ignition Coil(s) Charge Air Cooler Fan Ignition Control Module Idle Air Control Valve Knock Sensor Idle Speed Control Motor Spark Plug Wires Intake Air Heater Spark Plugs Intake Manifold *

25 Catalytic Converter System EGR Valve Cooler (6.6L DURAMAX® Diesel) * Catalytic Converter(s) and Muffler if attached as EGR Vacuum Pump Assembly assembly * ** (6.6L DURAMAX® Diesel) Diesel Exhaust Temperature and Pressure Sensors Secondary Air Injection System Diesel Particulate Filter (DPF) * Air Pump Exhaust Manifold (7/70 Only Corvette 7.0L, Equinox Check Valves and Torrent with 3.4L, DTS, STS, and Lucerne Evaporative Emission Control System with 4.6L, XLR, Impala and Lacrosse with (Gasoline Engines) 5.3L right bank *) Canister Exhaust Manifold with Catalytic Converter attached as assembly * ** Canister Purge Solenoid Valve Exhaust Manifold Gasket Canister Vent Solenoid Exhaust Pipes and/or Mufflers (when located between Fuel Feed and Return Pipes and Hoses catalytic converters and exhaust manifold) Fuel Filler Cap Positive Crankcase Ventilation (PCV) System Fuel Level Sensor Oil Filler Cap Fuel Limiter Vent Valve * PCV Filter Fuel Tank(s) * PCV Oil Separator Fuel Tank Filler Pipe (with restrictor) PCV Valve Fuel Tank Vacuum or Pressure Sensor Exhaust Gas Recirculation (EGR) System Hybrid EGR Feed and Delivery Pipes or Cast-in Passages Auxiliary Transmission Fluid Pump * EGR Valve (7/70 Only Express and Savana with Battery Cooling Fan 6.6L DURAMAX® Diesel *)

26 Battery Pack Control Module (BPCM) ** Miscellaneous Items Used with Above Components are Covered Battery Pack Current Sensor Belts Brake Pedal Travel Sensor Boots Drive Motors A and B * Clamps Drive Motor A and B Resolvers * Connectors Drive Motor/Generator Control Module (DMCM - HCP, MCPA, MCPB) ** Ducts Electro-Hydraulic Brake Control Module (EBCM) ** Fittings Energy Storage Control Module ** Gaskets Fuel Filler Pipe Adapter Seal Grommets Hybrid Batteries * Hoses Hybrid Battery Temperature Sensors Housings Hybrid Battery Voltage Sensors Mounting Hardware SGCM Coolant Circuit (fan and fan relay and pump) Pipes Starter Generator * Pulleys Starter Generator Control Module (SGCM) ** Sealing Devices Transmission Friction Elements * Springs Transmission Substrate Temperature Sensor Tubes Wiring and Relays

27 Parts specified in your maintenance schedule that require The warranty obligations are not dependent upon the scheduled replacement are covered up to their first use of any particular brand of replacement parts. replacement interval or the applicable emission warranty The owner may elect to use non-genuine GM parts for coverage period, whichever comes first. If failure of one replacement purposes. Use of replacement parts of these parts results in failure of another part, both will which are not of equivalent quality may impair the be covered under the Emission Control System Warranty. effectiveness of emission control systems. For detailed information concerning specific parts If other than new, genuine GM parts are used for covered by these emission control system warranties, maintenance replacements or for the repair of parts ask your dealer. affecting emission control, the owner should assure himself/herself that such parts are warranted by their Replacement Parts manufacturer to be equivalent to genuine GM parts The emission control systems of your vehicle were in performance and durability. designed, built, and tested using genuine GM parts* and * “Genuine GM parts”, when used in connection with the vehicle is certified as being in conformity with GM vehicles, means parts manufactured by or for GM, applicable federal and California emission requirements. designed for use on GM vehicles, and distributed by Accordingly, it is recommended that any replacement any division or subsidiary of GM. parts used for maintenance or for the repair of emission control systems be new, genuine GM parts.

28 Maintenance and Repairs If, in an emergency situation, it is necessary to have repairs performed by other than a Chevrolet dealer and Maintenance and repairs can be performed by any you believe the repairs are covered by emission qualified service outlet; however, warranty repairs must warranties, take the replaced parts and your receipt to a be performed by an authorized dealer except in an Chevrolet dealer for reimbursement consideration. emergency situation when a warranted part or a This applies to both the Federal Emission Defect warranty station is not reasonably available to the Warranty and Federal Emission Performance Warranty. vehicle owner. Receipts and records covering the performance of In an emergency, where an authorized dealer is not regular maintenance or emergency repairs should be reasonably available, repairs may be performed at retained in the event questions arise concerning any available service establishment or by the owner, maintenance. These receipts and records should be using any replacement part. Chevrolet will consider transferred to each subsequent owner. GM will not deny reimbursement for the expense incurred, including warranty coverage solely on the absence of diagnosis, not to exceed the manufacturer’s suggested maintenance records. However, GM may deny a retail price for all warranted parts replaced and labor warranty claim if a failure to perform scheduled charges based on Chevrolet’s recommended time maintenance resulted in the failure of a warranty part. allowance for the warranty repair and the geographically appropriate labor rate. A part not being available within 10 days or a repair not being completed within 30 days constitutes an emergency. Retain receipts and failed parts in order to receive compensation for warranty repairs reimbursable due to an emergency.

29 Claims Procedure In the event a warranty matter is not handled to your satisfaction, refer to the “Customer Satisfaction As with the other warranties covered in this booklet, Procedure” under Owner Assistance on page 31. take your vehicle to any authorized Chevrolet dealer facility to obtain service under the emission warranty. For further information or to report violations of the This should be done as soon as possible after failing an Emission Control System Warranty, you may contact EPA-approved I/M test or a California smog check the EPA at: test, or at any time you suspect a defect in a part. Manager, Certification and Compliance Division (6405J) Those repairs qualifying under the warranty will be Warranty Claims performed by any Chevrolet dealer at no charge. Repairs Environmental Protection Agency which do not qualify will be charged to you. You will be Ariel Rios Building notified as to whether or not the repair qualifies under the 1200 Pennsylvania Avenue, N.W. warranty within a reasonable time, not to exceed 30 days Washington, DC 20460 after receipt of the vehicle by the dealer, or within the time period required by local or state law. For a vehicle subject to the California Exhaust Emission Standards, you may contact the: The only exceptions would be if you request or agree to State of California Air Resources Board an extension, or if a delay results from events beyond the Mobile Source Operations Division control of your dealer or GM. If you are not so notified, P.O. Box 8001 GM will provide any required repairs at no charge. El Monte, CA 91731-2990

30 Owner Assistance

Customer Satisfaction Procedure STEP TWO: If after contacting a member of dealer management, it appears your concern cannot be Your satisfaction and goodwill are important to your resolved by the dealer without further help contact the dealer and to Chevrolet. Normally, any concerns with the Chevrolet Customer Assistance Center by calling sales transaction or the operation of your vehicle will 1-800-222-1020. In Canada, contact GM of Canada be resolved by your dealer’s sales or service Central Office by calling 1-800-263-3777: English, departments. Sometimes, however, despite the best or 1-800-263-7854: French. intentions of all concerned, misunderstandings can occur. If your concern has not been resolved to your We encourage you to call the toll-free number in satisfaction, the following steps should be taken: order to give your inquiry prompt attention. Have the following information available to give the Customer STEP ONE: Discuss your concern with a member of Assistance Representative: dealer management. Normally, concerns can be • The Vehicle Identification Number (VIN). This is quickly resolved at that level. If the matter has already available from the vehicle registration or title, or been reviewed with the sales, service, or parts manager, the plate above the top of the instrument panel on contact the owner of the dealer facility or the the driver side, and visible through the windshield. general manager. • The dealer name and location • The vehicle delivery date and present mileage When contacting Chevrolet, remember that your concern will likely be resolved at a dealer’s facility. That is why we suggest you follow Step One first if you have a concern.

31 STEP THREE: Both GM and your GM dealer are This program is available in all 50 states and the District committed to making sure you are completely satisfied of Columbia. Eligibility is limited by vehicle age, with your new vehicle. However, if you continue to mileage, and other factors. GM reserves the right to remain unsatisfied after following the procedure outlined change eligibility limitations and/or to discontinue in Steps One and Two, you can file with the Better its participation in this program. Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have. State Warranty Enforcement Laws The BBB Auto Line Program is an out of court program Laws in many states permit owners to obtain a administered by the Council of Better Business Bureaus replacement vehicle or a refund of the purchase price to settle automotive disputes regarding vehicle repairs or under certain circumstances. The provisions of the interpretation of the New Vehicle Limited Warranty. these laws vary from state to state. To the extent Although you may be required to resort to this informal allowed by state law, GM requires that you first provide dispute resolution program prior to filing a court action, us with written notification of any service difficulty use of the program is free of charge and your case will you have experienced so that we have an opportunity to generally be heard within 40 days. If you do not agree make any needed repairs before you are eligible for with the decision given in your case, you may reject it and the remedies provided by these laws. Your written proceed with any other venue for relief available to you. notification should be sent to the Chevrolet Customer Contact the BBB Auto Line Program using the toll-free Assistance Center. telephone number or write them at the following address: BBB Auto Line Program Council of Better Business Bureaus, Inc. 4200 Wilson Boulevard Suite 800 Arlington, VA 22203-1804 1-800-955-5100 www.dr.bbb.org/goauto

32 Assistance For Text Telephone (TTY) Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty. Users General Motors and General Motors of Canada To assist customers who are deaf or hard of hearing Limited reserve the right to make any changes or and who use Text Telephones (TTYs), Chevrolet discontinue the Roadside Assistance program at any has TTY equipment available at its Customer Assistance time without notification. Center and Roadside Assistance Center. Chevrolet Courtesy Transportation The TTY for the Chevrolet Customer Assistance Center is: If your vehicle requires warranty repairs during the 5 year/100,000 mile (8 year/100,000 miles 1-800-833-2438 in the United States (160 000 kilometers) for the Tahoe Two-mode Hybrid, 1-800-263-3830 in Canada Silverado Two-mode Hybrid and the Malibu Hybrid The TTY for the Chevrolet Roadside Assistance vehicles) coverage period, alternate transportation and/or Center is: reimbursement of certain transportation expenses are 1-888-889-2438 in the U.S. available under the Courtesy Transportation Program. Several transportation options are available. Consult your Chevrolet Roadside Assistance dealer or refer to the owner manual for details. Chevrolet is proud to offer the response, security, Courtesy Transportation is not part of or included in the and convenience of Chevrolet’s 24-hour Roadside coverage provided by the New Vehicle Limited Assistance Program for a period of 5 years or Warranty. General Motors and General Motors of 100,000 miles, whichever comes first. Consult your Canada Limited reserve the right to make any changes dealer or refer to the owner manual for details. or discontinue the Courtesy Transportation program The Chevrolet Roadside Assistance Center can be at any time without notification. reached by calling 1-800-CHEV-USA (243-8872).

33 Warranty Information for California Only NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING California Civil Code Section 1793.2(d) requires that, if ADDRESS: GM or its representatives are unable to repair a new General Motors Corporation motor vehicle to conform to the vehicle’s applicable P.O. Box 33170 express warranties after a reasonable number of Detroit, MI 48232-5170 attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable Fax Number: 1-866-962-2868 by the buyer. California Civil Code Section 1793.22(b) When you make an inquiry, you will need to give the creates a presumption that GM has had a reasonable year, model, and mileage of your vehicle and your VIN. number of attempts to conform the vehicle to its applicable express warranties if, within 18 months from Special Coverage Adjustment delivery to the buyer or 18,000 miles on the vehicle’s Programs Beyond the Warranty Period odometer, whichever occurs first, one or more of the following occurs: Chevrolet is proud of the protection afforded by its warranty coverages. In order to achieve maximum • The same nonconformity results in a condition that is likely to cause death or serious bodily injury if customer satisfaction, there may be times when the vehicle is driven AND the nonconformity Chevrolet will establish a special coverage adjustment has been subject to repair two or more times by program to pay all or part of the cost of certain GM or its agents AND the buyer or lessee repairs not covered by the warranty or to reimburse has directly notified GM of the need for the repair certain repair expenses you may have incurred. Check of the nonconformity. with your Chevrolet dealer or call the Chevrolet • The same nonconformity has been subject to Customer Assistance Center to determine whether any repair four or more times by GM or its agents special coverage adjustment program is applicable AND the buyer has notified GM of the need for the to your vehicle. repair of the nonconformity. When you make an inquiry, you will need to give the • The vehicle is out of service by reason of repair year, model, and mileage of your vehicle and your VIN. nonconformities by GM or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer.

34 Customer Assistance Offices Canada Chevrolet encourages customers to call the toll-free Customer Communication Centre, CA1-163-005 telephone number for assistance. However, if you wish to General Motors of Canada Limited write or e-mail Chevrolet, refer to the address below. 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 United States 1-800-263-3777 (English) Chevrolet Customer Assistance Center 1-800-263-7854 (French) P.O. Box 33170 1-800-263-3830 (For Text Telephone devices (TTYs)) Detroit, MI 48232-5170 Roadside Assistance: 1-800-268-6800 www.Chevrolet.com Mexico, Central America, and Caribbean 1-800-222-1020 Islands/Countries (Except Puerto Rico and 1-800-833-2438 (For Text Telephone devices (TTYs)) U.S. Virgin Islands) Roadside Assistance: General Motors de Mexico, S. de R.L. de C.V. 1-800-CHEV-USA (243-8872) Customer Assistance Center From Puerto Rico: Paseo de la Reforma #2740 1-800-496-9992 (English) Col. Lomas de Bezares 1-800-496-9993 (Spanish) C.P., 11910 From U.S. Virgin Islands: Mexico, D.F. 1-800-496-9994 01-800-508-0000 Long Distance: 011-52-53 29 0 800

35 Online Owner Center (U.S.) — My GM Canada (Canada) — www.gm.ca www.gmownercenter.com/chevrolet My GM Canada is a password-protected section of Information and services customized for your specific www.gm.ca where you can save information on vehicle — all in one convenient place. GM vehicles, get personalized offers, and use handy tools and forms with greater ease. • Digital owner manual, warranty information, and more Here are a few of the valuable tools and services you will have access to: • Online service and maintenance records • My Showroom: Find and save information on • Find Chevrolet dealers for service nationwide vehicles and current offers in your area. • Exclusive privileges and offers • My Dealers/Retailers: Save details such as • Recall notices for your specific vehicle address and phone number for each of your preferred GM dealers/retailers. • OnStar® and GM Cardmember Services Earnings summaries • My Driveway: Access quick links to parts and service estimates, check trade-in values, or Other Helpful Links: schedule a service appointment by adding the vehicles you own to your driveway profile. Chevrolet — www.chevrolet.com • My Preferences: Manage your profile and use Chevrolet Merchandise — www.chevymall.com tools and forms with greater ease. Help Center — www.chevrolet.com/helpcenter To sign up, visit the My GM Canada section within • FAQ www.gm.ca. • Contact Us

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