in collaboration with

Offshore Tax Disclosure Campaign Pilots New Compliance Transformation Approach

HM Revenue & and Capgemini demonstrate benefit of collaboration

The Situation Disclosure Facility (ODF) and decisive A landmark series of legal rulings meant action to identify and penalize those a number of financial institutions had to who did not. In a very challenging provide information to HM Revenue & timeframe, processes were re-engineered Customs (HMRC) about hundreds of and existing HMRC infrastructure was thousands of their UK customers with re-used to provide new services via cost offshore accounts. As the estimated effective websites and call centers. The value of outstanding tax could be very campaign also included mailings, booklet significant, HMRC needed to respond distribution, payment processing, risk quickly. Capgemini worked with HMRC assessment of disclosures and follow-up to design and implement an effective of customer contacts. All stakeholders, strategy, underpinned by a bespoke from HMRC, HM Treasury, banks, solution, in under ten months. financial agents, accountancy bodies and legal authorities were involved The Solution in the design and marketing of the HMRC focused on individual taxpayers scheme which kept the solution and businesses on which they had practical and focused. obtained information, which could have income and gains from offshore interests not previously included in their tax returns. HMRC highlighted that there would be a limited penalty for those who registered with the Offshore

The implementation of this truly“ innovative project breaks new ground for HMRC.” Stuart Hartlib Compliance & Enforcement Senior

Responsible Officer, HMRC Copyright: Sasha Radosavljevich Public Sector the way we do it

The Result compliance across many different centers and mailings with requirements Over 60,000 taxpayers registered to take directorates’ policies. Joint working from other IT partners, like EzGOV, advantage of the ODF. Where tax is due meant that once the scheme was and the numerous internal and external they will pay the arrears, interest and a launched it was well understood and stakeholders. Capgemini Aspire flat rate 10% penalty of any tax supported, from concept to successfully managed the end-to-end business underpaid by 26 November 2007. using the infrastructure that helped process flow and extensive modelling bring the vision to life. and testing of contact center, IT and The pioneering new approach was a first back office. The industrialized approach for HMRC to: HMRC’s IT department worked with to risk assessment and intervention • declare a fixed penalty settlement Capgemini to develop new business helped ensure that the high profile processes and ensure the integrated public facing service worked from day • deploy customer contact centers and DMB resources in compliance solution aligned different components one, without interruption and without of the campaign. Program management impact on any other HMRC systems • use campaign data to learn lessons linked the web application, contact or online services. about different types of customer contact and taxpayer profiles and behavior. About Capgemini and the How HMRC and Capgemini Collaborative Business Experience Work Together HMRC took full advantage of Capgemini’s Capgemini, one of collaboration-focused methods and tools. acceleration and collaboration techniques the world’s foremost Through commitment to mutual success to gain committed involvement from the providers of Consulting, Technology and the achievement of tangible value, different internal bodies that needed to and Outsourcing services, has a unique we help businesses implement growth work together throughout the project. way of working with its clients, called strategies, leverage technology, and thrive As a result, all internal stakeholders had the Collaborative Business Experience. through the power of collaboration. a shared understanding of the desired Backed by over three decades of industry Capgemini employs over 75,000 people outcome, resources and current tax and service experience, the Collaborative worldwide and reported 2006 global legislation and policy—for example Business Experience is designed to revenues of 7.7 billion euros. audit partners provided requirements help our clients achieve better, faster, necessary to withstand financial and more sustainable results through More information about our services, security scrutiny. The collaborative seamless access to our network of offices and research is available at approach helped HMRC take a fresh world-leading technology partners and www.capgemini.com look at existing processes and ensure

Capgemini UK Approved by Public Services Stuart Hartlib Consulting Services Senior Responsible Officer, Transformational Outsourcing Compliance & Enforcement, HMRC Transformation Consulting John Lewins Managing Consultant, Capgemini

The project is an early example“ of one of the new ways In collaboration with Aspire is HMRC’s ten-year partnership of promoting compliance—the with Capgemini for the provision of campaign approach. It’s also a systems and business transformation to make it easier and quicker for UK’s collaborative project, which is HM Revenue & Customs came into citizens and enterprises to comply with the way ahead for the future, being in April 2005 following the their tax obligations. Capgemini’s where people come together integration of the former contract manages a partner Ecosystem to and HM Customs & . HMRC is deliver services and foster innovation by from many different units and responsible for collecting the bulk of tax providing access to the best available share their expertise. revenue, as well as paying Tax Credits ideas, technology and services at best ” and Child Benefits, and strengthening value for money. the UK’s frontiers. David Hinstridge Project Manager, HMRC Copyright ©2007 Capgemini. No part of this document may be modified, deleted or

expanded by any process or means without prior written permission from Capgemini. PS 2007/08/10 208