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HP ENVY 5000 All-In-One Series User Guide – ENWW

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HP ENVY 5000 All-In-One Series User Guide – ENWW HP ENVY 5000 All-in-One series Table of contents 1 How do I? ...................................................................................................................................................... 1 2 Get started .................................................................................................................................................... 2 Accessibility ............................................................................................................................................................ 2 HP EcoSolutions (HP and the Environment) .......................................................................................................... 2 Printer parts ........................................................................................................................................................... 5 Control panel and status lights ............................................................................................................................. 6 Paper basics ........................................................................................................................................................... 8 Load media .......................................................................................................................................................... 10 Load original ........................................................................................................................................................ 14 Update the printer ............................................................................................................................................... 15 Open the HP printer software (Windows) ............................................................................................................ 15 Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ............. 16 Turn the printer off .............................................................................................................................................. 16 3 Print ........................................................................................................................................................... 17 Print using the HP Smart app .............................................................................................................................. 17 Print documents using HP printer software ........................................................................................................ 18 Print photos using HP printer software ............................................................................................................... 18 Print on envelopes ............................................................................................................................................... 19 Print on both sides (duplexing) ........................................................................................................................... 21 Print from apps on mobile devices ...................................................................................................................... 21 Print using the maximum dpi .............................................................................................................................. 22 Tips for successful printing ................................................................................................................................. 23 4 Copy and scan .............................................................................................................................................. 26 Copy ..................................................................................................................................................................... 26 Scan ...................................................................................................................................................................... 26 Tips for copy and scan success ............................................................................................................................ 32 5 Web Services ............................................................................................................................................... 33 What are Web Services? ....................................................................................................................................... 33 Set up Web Services ............................................................................................................................................. 33 Print with HP ePrint ............................................................................................................................................. 34 Remove Web Services .......................................................................................................................................... 35 ENWW iii 6 Work with cartridges ................................................................................................................................... 36 Information on cartridges and the printhead ..................................................................................................... 36 Check the estimated ink levels ............................................................................................................................ 36 Replace the cartridges ......................................................................................................................................... 37 Order cartridges ................................................................................................................................................... 39 Use single-cartridge mode .................................................................................................................................. 39 Store printing supplies ........................................................................................................................................ 40 Cartridge warranty information .......................................................................................................................... 40 7 Network setup ............................................................................................................................................. 41 Set up the printer for wireless communication ................................................................................................... 41 Change network settings ..................................................................................................................................... 44 Use Wi-Fi Direct .................................................................................................................................................... 45 8 Printer management tools ........................................................................................................................... 49 The HP Smart app ................................................................................................................................................ 49 Toolbox (Windows) .............................................................................................................................................. 49 HP Utility (OS X and macOS) ................................................................................................................................ 49 Embedded web server ......................................................................................................................................... 49 9 Solve a problem ........................................................................................................................................... 52 Jams and paper-feed issues ................................................................................................................................ 52 Ink cartridge issues .............................................................................................................................................. 57 Printing issues ..................................................................................................................................................... 58 Copy issues .......................................................................................................................................................... 67 Scan issues ........................................................................................................................................................... 67 Network and connection issues .......................................................................................................................... 67 Printer hardware issues ....................................................................................................................................... 69 Get help from the printer control panel .............................................................................................................. 69 Get help from the HP Smart app ......................................................................................................................... 69 Understand printer reports ................................................................................................................................. 70 Solve problems using Web
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