Country Competent authority Contact Address Austria Belgium The Federal Public Service [email protected]. Federal Public Service Economy (except article 7 be [email protected] Economy, SMEs, Self- IFR) National Bank of employed and Energy City Belgium (for article 7 IFR). Atrium- Vooruitgangstraat 50 / Rue du Progrès, 50 (1210 Brussels) boulevard de Berlaimont 14 (1000 Brussels) Bulgaria Contact: Knyaz Al.Batenberg Sq. 1, (with the exception of [email protected] ploshtad "Knyaz Article 15.) Conciliation Contact: Aleksandar I" 2, 1000 Commission for Payment [email protected]. Sofia, Bulgaria Slaveikov Disputes at the Consumer Sq. №4А, fl.3 , 1000 Sofia, Protection Commission Bulgaria (Article 15) Croatia - Contact: [email protected]. Trg hrvatskih velikana, Financial Inspectorate of Contact: [email protected]. 10000, Zagreb, Croatia the Republic of Croatia Zagreb, Ulica grada Vukovara 72 Cyprus Commission for the Central contact: 53, Strovolos Protection of [email protected] Avenue,Victory Tower, Competition ov.cy; Contact person: 2018 Strovolos, Nicosia of Cyprus Christiana Sideri - P.O. Box 23467, 1683 contact: Nicosia 80 Kennedy [email protected] Avenue, CY-1076 Nicosia, .cy Contact person: Cyprus P.O.BOX 25529, Theroula Louca - contact: CY-1395 NICOSIA psoversight@centralbank .gov.cy Czech National Bank Contact: Na Příkopě 28 115 03 (responsible for [email protected] Praha 1 trida Kpt. Jarose 7 supervision of payment Contact: 604 55 , Czech service providers) Office [email protected]. Republic Česká obchodní for the Protection of Contact: inspekce (Czech Trade Competition, (responsible [email protected] Inspection Authority) for payment card scheme http://www.cnb.cz/en/ab Štěpánská 567/15 120 00 operators and the entities out_cnb/form_general_e Praha 2 Czech Republic which process the nquiry/general_enquiry.h Česká obchodní inspekce payment card tml . Štěpánská 567/15 120 00 transactions) Czech Trade Praha 2 Czech Republic Inspection Authority, (responsible for payees (merchants)) Form for submitting the complaints:

Denmark Danish Competition and Contact: Samuel Eddie Carl Jacobsens Vej 35, DK- Consumer Authority Mogensen - [email protected]; 2500 Valby Carl (DCCA) (with the Troels Felskov-Lihme - Jacobsens Vej 35, DK- exception of article 12 [email protected]. Contact : 2500 Valby IFR). Danish Consumer forbrugerombudsmanden ombudsmand supervises @kfst.dk article 12. Estonia Financial Supervision Contact: [email protected] Sakala 4, 15030 Tallinn Authority Estonian Contact: Estonia Pronksi 12, 10117 Consumer Protection [email protected] Tallinn, Estonia Board e

Finland Finnish Financial Contact: The Finnish Financial Supervisory Authority kirjaamo@finanssivalvont Supervisory Authority, a.fi P.O. Box 103, FI-00101 Helsinki, Finland

France Direction generale de la General contactpoint: Ministère de Finances et concurrence, de la sous-direction- des Comptes publics consommation et de la [email protected] Ministère de l'Économie, repression des fraudes r de l'Industrie et du (DGCCRF) Numérique Télédoc 151 139, rue de Bercy 75572 Paris Cedex 12 Germany Bundesanstalt für Contact: Graurheindorfer Str. 108 Finanzdienstleistungsaufs [email protected] 53117 Bonn Postfach icht 1253 53002 Bonn Greece Hungary Magyar Nemzeti Bank Contact: [email protected] Budapest, Szabadság tér (the Central Bank of 9, 1054 Hungary Hungary) Ireland The Central Bank of Contact: Dame St, Dublin 2, Ireland Ireland Competition and [email protected] PO Box 559 Dame Street Consumer Protection Contact: [email protected] Dublin 2 D02 P656 Parnell Commission (articles 8(6) House, 14 Parnell Square, and 10(4) IFR) Dublin 1 Italy , Market and Contact: 91 Via Nazionale 00184 Payment System [email protected] Roma Autorità Garante Oversight Directorate, Contact: [email protected] della Concorrenza e del Payment services and Mercato Piazza G. Verdi, instruments Unit Italian 6/A, 00198 Roma - Italia Competition Authority (AGCM), Consumer Protection Directorate General, B Directorate

Latvia - Financial and Capital Contact: [email protected] Kungu iela 1, Rīga, LV- Market Commission 1050 Lithuania Lietuvos bankas (Bank of korteliureglamentas@l Gedimino pr. 6, LT-01103 Lithuania) b.lt Vilnius Post: Totoriu str. 4, 01121 Vilnius Luxembourg Commission de [email protected] 283, route d’Arlon, L- Surveillance du Secteur 1150 Luxembourg Postal Financier (CSSF), address (P&T): L-2991 competent authority Luxembourg according to article 13 Malta The Contact: Central Bank of Malta oversight@centralbankm Castille Place Valletta – alta.org VLT1060 Malta Netherlands The Netherlands Contact: [email protected] Muzenstraat 41 2511 WB Authority for Consumers Contact: [email protected] The Hague The and Markets (ACM): Contact: Raoul Köhler Netherlands PO Box Articles 3, 4, 5, 6, 8(1) and ([email protected]). 16326 2500 BH The (3) to (6), 10 and 11 De Hague The Netherlands Nederlandsche Bank Hoofdkantoor (DNB): Article 7 The Amsterdam Westeinde 1, Dutch Authority for the 1017 ZN Amsterdam Financial Markets (AFM): Postbus 98, 1000 AB Articles 8(2), 9 and 12 Amsterdam Vijzelgracht 50 1017 HS, AMSTERDAM P.O. box 11723 1001 GS, AMSTERDAM The Netherlands Poland Polish Financial Contact: [email protected] Komisja Nadzoru Supervision Authority Contact: [email protected]. Finansowego Plac (PFSA), will be (legislation to be Powstańców Warszawy 1 responsible for ensuring adopted) skr. poczt. 419 00-950 compliance with the Warszawa Postal: Komisja Regulation by payment Nadzoru Finansowego service providers (PSPs) Plac Powstańców Narodowy Bank Polski Warszawy 1 skr. poczt. (central bank of Poland, 419 00-950 Warszawa NBP) will be competent Narodowy Bank Polski for card payment Świętokrzyska 11/21 00- schemes 919 Warszawa Poland Portugal , Contact: R. do Comércio, 148 - Payment Systems [email protected] 1100-150 Lisboa Department, Payment Systems Regulation Unit

Romania Romanian Consumers' Contact: no postal address Protection Authority [email protected] available on homepage [email protected] Str. Maior Aviator Ştefan Sănătescu, nr. 44, etaj 1, ap. 2, Sector 1, Bucureşti, RO – 011478, România 25 Lipscani Street, Bucharest 3, 030031 Romania - Hartă Slovakia Národná banka Slovenska Contact: [email protected] Imricha Karvasa 1 813 25 (National Bank of Contact: Bratislava Slovak Republic Slovakia) Úrad pre [email protected] Továrenská 7 P.O. Box 40 reguláciu elektronických No email address. 828 55 Bratislava 24 komunikácií a poštových Contact: [email protected] Župné námestie 13 813 služieb (Regulatory 11 Bratislava Ministry of Authority for Electronic Finance of the SR Public Communications and Relations Department Postal Services) Ministry Štefanovičova 5 P.O.Box of Justice of the Slovak 82 817 82 Bratislava 15 Republic Ministry of Finance of the Slovac Republic Slovak Trade Inspection. C25 Slovenia The Contact: [email protected]. Slovenska 35 1505 (Banka Slovenije) Ljubljana Slovenia Spain Banco de España, Contact: C/ Alcalá, 48 28014 Payment Systems [email protected] Madrid Department Sweden Finansinspektionen Contact: Box 7821, SE-103 97 Konsumentverket, [email protected] Stockholm, Sweden Tage Competent authority Contact: Erlandergatan 8A, regarding articles 10(4) konsumentverket@konsu Karlstad Box 48, 651 02 mentverket.se Karlstad