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Travel Assistance Program Description PROGRAM DESCRIPTION Travel Assistance Select a Topic EXPLANATION, MEDICAL EMERGENCY EMERGENCY WORKING MOBILE APP PERSONAL EMERGENCY WHAT’S NOT ELIGIBILITY, EMERGENCY TRANSPORT TRANSPORT WITH ASSIST AND SERVICE SUPPORT SUPPORT COVERED ACCESS SUPPORT TRAVELERS OTHERS AMERICA ACTIVATION Explanation Eligibility WHAT IT IS: COVERED PARTICIPANTS, WHICH INCLUDE: Travel Assistance is available through group insurance products provided • The covered employee ‡ by Standard Insurance Company (The Standard ). The service is provided by • The employee’s dependents, including a spouse or domestic partner and Assist America, Inc. dependent children, married or unmarried through age 25 or disabled Travel Assistance can help employees and their families prepare for trips º Dependents traveling on business for their employers are not eligible to and during critical situations while away from home. The program can assist access these services during those trips. participants with finding qualified medical providers, legal services or with the replacement of lost credit cards and passports. Access WHAT IT’S NOT: Travel Assistance is not travel insurance. Travel Assistance provides specific WHEN CAN PARTICIPANTS USE THIS SERVICE? support services while traveling. Travel insurance provides monetary compensation for losses that occur while traveling. For trips that are more than 100 miles from home, or in a foreign country, and for less than 180 consecutive days: This document explains what Travel Assistance covers and how employees can use it. Contact Assist America for additional details and questions. • While preparing for their trip • While traveling on their trip Participants MUST contact Assist America as soon as possible to use Travel Assistance. Call 800.872.1414 within U.S. | +1.609.986.1234 outside U.S. Or use the Assist America Mobile App, available on Google Play and Apple App Store. Reference Number: 01-AA-STD-5201 PROGRAM DESCRIPTION Travel Assistance Select a Topic EXPLANATION, MEDICAL EMERGENCY EMERGENCY WORKING MOBILE APP PERSONAL EMERGENCY WHAT’S NOT ELIGIBILITY, EMERGENCY TRANSPORT TRANSPORT WITH ASSIST AND SERVICE SUPPORT SUPPORT COVERED ACCESS SUPPORT TRAVELERS OTHERS AMERICA ACTIVATION Personal Support PRE-TRIP INFORMATION LOCATING LOST OR STOLEN ITEMS LEGAL REFERRAL AND BAIL INTERPRETATION AND TRANSLATION SERVICES Pre-trip information is available via Assist America will: Assist America will provide referrals the web (www.standard.com/travel), • Assist in locating luggage lost to a local lawyer. Participants are These services: mobile app or by calling on an airplane, train or other responsible for all costs. • Are to help facilitate a participant’s Assist America. common carrier. “If a participant is incarcerated, Assist communication with the attending Participants can access information • Help coordinate the replacement America will arrange the receipt of physician or hospital staff. specific to their destination, including: of transportation documents, travel funds from a third-party source, • If participants require translation • Visa requirements. documents or credit cards. locate an attorney and coordinate services beyond the above, bail bonds, where permitted by law Assist America will refer them to a • Security and travel advisories. Participants are responsible for all and with satisfactory guarantee of fees and costs associated with professional translator, and the fee • Currency exchange. reimbursement by the participant, will be their responsibility. this service. family member or friend.” • Inoculation and immunization • Weather conditions. • Embassy and consulate referrals. CRIME INFORMATION Assist America can also provide crime level information for major cities and documented travel threat levels as requested by participants. PROGRAM DESCRIPTION Travel Assistance Select a Topic EXPLANATION; MEDICAL EMERGENCY EMERGENCY WORKING MOBILE APP PERSONAL EMERGENCY WHAT’S NOT ELIGIBILITY, EMERGENCY TRANSPORT TRANSPORT WITH ASSIST AND SERVICE SUPPORT SUPPORT COVERED ACCESS SUPPORT TRAVELERS OTHERS AMERICA ACTIVATION Medical Emergency Support MEDICAL MONITORING ASSISTANCE WITH REPLACEMENT OF MEDICATIONS, TRANSFER OF INSURANCE INFORMATION MEDICAL DEVICES, AND EYEGLASSES OR AND MEDICAL RECORDS During a medical emergency resulting in hospital CORRECTIVE LENSES care for injury or illness: Assist America will assist with transferring • Assist America will continually monitor the Assist America will arrange to fill a lost or forgotten insurance and medical information and records participant’s condition and treatment. prescription or one requiring a refill, subject to to the participant’s treating medical facility or local law whenever possible. provider when necessary. • Assist America’s Consulting Physicians will review the adequacy of care provided to the participant. Assist America will also arrange for shipment of replacement eyeglasses, corrective lenses or ASSISTANCE WITH VACCINE AND BLOOD TRANSFERS • The hospital, facility or physicians are not medical devices. under contract with Assist America. If participants need vaccinations or blood Medical devices are those prescribed to participants products not available locally, Assist America by their doctor for medical purposes. Participants will arrange their transfer to the treating medical MEDICAL AND DENTAL SEARCH AND REFERRALS are responsible for all costs associated with this facility or provider, subject to local law whenever service. When participants are traveling: possible. Participants are responsible for all costs Please note: Shipping medical devices across associated with this service. • Assist America will assist in finding physicians, borders or bringing medical devices into another dentists and medical facilities. country can be difficult. Often these items must be • The participant is responsible for all medical and cleared with customs before a participant’s trip. FACILITATION OF HOSPITAL ADMISSION dental costs resulting from illness or injury. When participants don’t clear medical devices with Assist America will either wire funds or issue DISPATCH OF DOCTORS customs before traveling, Assist America will try a guarantee for required emergency hospital to assist, but the process can be time-consuming admittance deposits as long as there is a If local medical assessments aren’t available to and may not be possible. Assist America may satisfactory guarantee of reimbursement of any determine if the participant is fit for travel, Assist recommend the participant consult a doctor in the funds advanced for admission. America will arrange for an appropriate medical destination country to get the medical device Participants are responsible for the cost of practitioner to visit and assess the participant for re-prescribed. medical care and treatment, inclusive of hospital transport. expenses. The participant is responsible for the cost of the medical visit. PROGRAM DESCRIPTION Travel Assistance Select a Topic EXPLANATION, MEDICAL EMERGENCY EMERGENCY WORKING MOBILE APP PERSONAL EMERGENCY WHAT’S NOT ELIGIBILITY, EMERGENCY TRANSPORT TRANSPORT WITH ASSIST AND SERVICE SUPPORT SUPPORT COVERED ACCESS SUPPORT TRAVELERS OTHERS AMERICA ACTIVATION Emergency Support ASSISTANCE WITH EMERGENCY TRAVEL ARRANGEMENTS EVACUATION IN CASE OF POLITICAL OR NATURAL DISASTER In the event a medical condition causes an interruption in travel plans: In the event of a potentially life-threatening natural disaster or a political or • Assist America will assist with ground transportation, hotel accommodations security event occurring during a participant’s travel: or ticket arrangement. • Assist America will connect the participant with a security specialist to • Participants are responsible for all costs associated with hotel discuss on-the-ground security assistance and/or evacuation. accommodations, car rentals and tickets. • Participants are responsible for any costs associated with this service and advanced payment is required. EMERGENCY CASH ADVANCE Assist America will assist in coordinating the transfer of emergency EMERGENCY TRAUMA COUNSELING cash, provided the participant has a verifiable travel emergency and is circumstantially without financial means. Participants may receive up to one hour of phone counseling and follow-up referrals to qualified counselors as needed or requested in response to a Participants are responsible for the source of funds and any fees associated traumatic situation. with the transfer or delivery of funds. EMERGENCY MESSAGE RELAY When possible, Assist America will accept and receive emergency messages toll-free 24/7. Participants must authorize the sharing of these messages with family members and friends. PROGRAM DESCRIPTION Travel Assistance Select a Topic EXPLANATION, MEDICAL EMERGENCY EMERGENCY WORKING MOBILE APP PERSONAL EMERGENCY WHAT’S NOT ELIGIBILITY, EMERGENCY TRANSPORT TRANSPORT WITH ASSIST AND SERVICE SUPPORT SUPPORT COVERED ACCESS SUPPORT TRAVELERS OTHERS AMERICA ACTIVATION Emergency Transport for Travelers EMERGENCY MEDICAL EVACUATION MEDICAL REPATRIATION If participants or their dependents experience an injury or illness while traveling and Assist America determines it to be medically necessary to When Assist America determines a participant is stable and fit for travel after transport them to the nearest adequate medical facility: being hospitalized for an injury or illness, Assist America will: • Assist America will arrange and pay for the transportation of the • Arrange and pay for the participant’s transportation back to their legal
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