International Student Handbook ACTB
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International Student Handbook ACTB Australian College of Technology & Business P/L CRICOS # 03164M Australian College of Technology and Business Pty Ltd Telephone: +61 7- 3852 6967 Email: [email protected] Website: www.actb.com.au Street Address: 100 Brunswick Street, Fortitude Valley, Brisbane, Queensland, Australia Postal Address: PO Box 1133, Kenmore, Queensland 4069, Australia INTERNATIONAL STUDENT HANDBOOK Australian College of Technology and Business Pty Ltd Page 2 of 69 International Students’ Handbook CRICOS Code: 03164M Last updated June 2014 National Provider Code (NTIS): 32017 Australian College of Technology and Business Pty Ltd Telephone: +61 7- 3852 6967 Email: [email protected] Website: www.actb.com.au Street Address: 100 Brunswick Street, Fortitude Valley, Brisbane, Queensland, Australia Postal Address: PO Box 1133, Kenmore, Queensland 4069, Australia CONTENTS 1. WELCOME 1.1. Welcome from the CEO 1.2. Key Contacts 2. ACTB STAFF 2.1. The Management and Administration team 2.2. The teaching team 3. CODE OF PRACTICE 4. LOCAL ENVIRONMENT AND CULTURE 4.1. Australia 4.2. Queensland 4.3. Brisbane 4.4. Fortitude Valley 4.5. Australian Culture 4.6. Culture Shock 5. ACTB: Location, Facilities and Student Resources 5.1. Location 5.2. Facilities 5.3. Classrooms 5.4. Equipment 5.5. Library Resources 5.6. Computers and Internet 5.7. Photocopying 5.8. ID Cards 5.9. Car parks 5.10. Student activities 6. COURSE INFORMATION 6.1. Courses 6.1.1. Refer to the website for details 6.2. Course Dates 6.3. Public Holidays 6.4. Class Timetables 7. YOUR RIGHTS AND RESPONSIBILITIES 7.1. Your rights and responsibilities 7.2. ESOS Framework: Your Rights and Responsibilities 7.3. Your study program 7.4. Using English 7.5. Medical insurance and seeing a doctor 7.6. Change of address /contact details 7.7. Employment 7.8. Valuables Australian College of Technology and Business Pty Ltd Page 3 of 69 International Students’ Handbook CRICOS Code: 03164M Last updated June 2014 National Provider Code (NTIS): 32017 Australian College of Technology and Business Pty Ltd Telephone: +61 7- 3852 6967 Email: [email protected] Website: www.actb.com.au Street Address: 100 Brunswick Street, Fortitude Valley, Brisbane, Queensland, Australia Postal Address: PO Box 1133, Kenmore, Queensland 4069, Australia 7.9. WHS Guidelines 8. STUDENT SERVICES AND SUPPORT 8.1. Airport Pick-up 8.2. Accommodation options 8.3. Dealing with problems 8.4. Emergencies 9. LOCAL INFORMATION 9.1. Cost of living 9.2. Transport 9.3. Shopping 9.4. Banking 9.5. Legal Services 9.6. Medical services/ Choosing a doctor 9.7. Personal problems 9.8. Accommodation 9.9. Student visa and work 9.10. Dependent children and schooling 10. VISA OBLIGATIONS 10.1. The National Code 10.2. Department of immigration Offices 11. ACADEMIC REQUIREMENTS 11.1. Course Progress Policy 11.2. Assessment 11.3. Submission of assessments 11.4. Extensions 11.5. Plagiarism 11.6. Submission 11.7. Grading 12. ATTENDANCE REQUIREMENTS 12.1. See Academic requirements 12.2. Attendance monitoring 13. ADMINISTRATIVE INFORMATION 13.1. Messages 13.2. Telephones 13.3. Timetables 13.4. Recognition of Prior Learning (RPL)/ Course Credits 13.5. Results 13.6. Course Completion 13.7. Critical Incidents/ Emergencies 13.8. Floor Plan of College showing Fire Exits 14. ADMINISTRATIVE POLICIES 14.1. Refunds Policy Australian College of Technology and Business Pty Ltd Page 4 of 69 International Students’ Handbook CRICOS Code: 03164M Last updated June 2014 National Provider Code (NTIS): 32017 Australian College of Technology and Business Pty Ltd Telephone: +61 7- 3852 6967 Email: [email protected] Website: www.actb.com.au Street Address: 100 Brunswick Street, Fortitude Valley, Brisbane, Queensland, Australia Postal Address: PO Box 1133, Kenmore, Queensland 4069, Australia 14.2. Complaints and Appeals Policies and Procedures 14.3. Transfers to another provider 14.4. Deferment, suspension, cancellation of enrolment 15. APPENDICES 15.1. Rental Information 15.2. Public Transport Information 15.3. ACTB Policies 15.4. Orientation Checklist Australian College of Technology and Business Pty Ltd Page 5 of 69 International Students’ Handbook CRICOS Code: 03164M Last updated June 2014 National Provider Code (NTIS): 32017 Australian College of Technology and Business Pty Ltd Telephone: +61 7- 3852 6967 Email: [email protected] Website: www.actb.com.au Street Address: 100 Brunswick Street, Fortitude Valley, Brisbane, Queensland, Australia Postal Address: PO Box 1133, Kenmore, Queensland 4069, Australia 1. WELCOME FROM THE CEO Dear Student Welcome to Australian College of Technology and Business Pty Ltd (ACTB). We are delighted that you have made a decision to enrol at ACTB. We hope you have a wonderful time at the college and in Australia. We are here to help you, so please feel free to ask us as many questions as you like before and after your enrolment. On your first day at the college, you will be given a link to this handbook. Please read all the information carefully. It will help you to familiarise yourself with the College staff, College rules and other useful tips about life in Australia. Please keep this handbook with you throughout your stay in Australia and use it as often as needed. On the first day at ACTB, you will also be introduced to all the key staff at the College. If you are confused or don’t understand something, remember to ask the friendly ACTB staff for assistance. We hope you make a lot of new friends, have fun and most importantly engage actively in your training program at the College, so you can be successful in your career. While you are studying with us, please give us your feedback on your experience at ACTB as we hope to use your feedback to continuously improve the quality of our training and support for students. With best wishes Sangeeta Mahajan Chief Executive Officer Australian College of Technology and Business Pty Ltd. Australian College of Technology and Business Pty Ltd Page 6 of 69 International Students’ Handbook CRICOS Code: 03164M Last updated June 2014 National Provider Code (NTIS): 32017 Australian College of Technology and Business Pty Ltd Telephone: +61 7- 3852 6967 Email: [email protected] Website: www.actb.com.au Street Address: 100 Brunswick Street, Fortitude Valley, Brisbane, Queensland, Australia Postal Address: PO Box 1133, Kenmore, Queensland 4069, Australia 2. ACTB STAFF 2.1. The Management and Administration team Sangeeta Mahajan, the Managing Director/CEO of Australian College of Technology and Business Pty Ltd has been working within the education industry in Australia and overseas for approximately 27 years. She commenced her professional career overseas as a university lecturer and has worked in teaching positions at the University of Queensland (1994-1995) and Griffith University (1996-1998) in Australia. From 1998 to 2004, Sangeeta worked for Education Queensland International, leading and managing the key international student programs’ portfolio for Queensland government schools. During this time she also project managed the setting up of the first two NEAS accredited ELICOS centres for the Queensland government. In 2004 Sangeeta was appointed as the CEO of Nudgee International College (NIC), one of Australia’s leading international education providers. Since 2004, NIC achieved over 60% growth in enrolments resulting in a significant turnaround for the college. In the same period, under Sangeeta’s leadership, the College also won multiple Queensland government awards for internationalisation and student services and pastoral care. Sangeeta’s academic credentials include: • Master of Business Administration (MBA) • Master of Arts • Master of Philosophy • Graduate Diploma in Human Resource Management and Industrial Relations (Awarded the Griffith University Award for Academic Excellence) • Bachelor of Arts (Honours) • RSA (Cambridge) Certificate TESOL • Certificate IV in Training and Assessment Sangeeta is deeply committed to developing and delivering high quality education and training programs for students that enrol at ACTB. Due to her extensive academic and business experience, Sangeeta believes that the pursuit of uncompromising quality and excellence in service standards is the basis of long-term success for any organisation. The ACTB administration staff is committed to ensuring the highest quality in student support and customer care. You can be assured that you will get the most prompt, accurate and reliable support at all times. If there is something our staff does not know, we will find the answers for you, or we will refer you to the experts in the field. 2.2. The teaching team The ACTB teaching team is selected for their knowledge, experience and skills in their particular area of expertise. The teachers are friendly, enthusiastic and approachable. All our teachers have years of hands-on experience in their respective fields, so you can learn not only the theoretical knowledge, but hands on, practical skills from the experts. On average ACTB maintains a 25:1 student-teacher ratio for classes. Lecture-based classes may be held in larger groups as the College has large lecture halls with capacity of up to 40-50 students. Additional tutorial support may be provided in smaller groups. Australian College of Technology and Business Pty Ltd Page 7 of 69 International Students’ Handbook CRICOS Code: 03164M Last updated June 2014 National Provider Code (NTIS): 32017 Australian College of Technology and Business Pty Ltd Telephone: +61 7- 3852 6967 Email: [email protected] Website: www.actb.com.au Street Address: 100 Brunswick Street, Fortitude Valley, Brisbane, Queensland, Australia Postal Address: PO Box 1133, Kenmore, Queensland 4069, Australia CODE OF PRACTICE/ CODE OF ETHICS Australian College of Technology and Business (ACTB) has a Code of Practice and a Code of Ethics to address and establish its commitment to the maintenance of high standards in the provision of vocational education and training. ACTB is bound by the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 under its registration on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).