GUIDE FOR TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING GUESTS WITH Disabilities Disabilities Disabilities Courtesy Wheelchairs Complimentary Dining and Shopping Locations DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld wheelchairs are available for travel to and Some counter-service and merchandise Available for Rent available for rent. Available on a first-come, first- to provide an overview of the Theme Park. Device to amplify sound through headphones or induction from the Downtown Disney® tram load/unload Cut the wait time in 3 easy locations have narrow queues formed by or Deposit served basis. Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. area and the Main Entrance Esplanade. These railings that may be difficult for Guests Device to provide supplemental audio information steps: Handheld Captioning Utilizes Disney’s Handheld courtesy wheelchairs are not permitted for use using wheelchairs. At these locations, we and narration at specific attractions and outdoor locations via an interactive audio menu. Device to display text at select attractions. ® inside the Theme Parks. See a Cast Member at suggest that a member of your party order Check your Times Guide for a list of Disney FASTPASS attractions. tram load/unload area for additional information. Portable Tactile Maps Provides a tactile Video Captioning Caption-ready monitors designated Ready to use the FASTPASS service on another attraction? Look at the bottom of and transport the food, or contact a Cast Member for assistance. representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. your current FASTPASS ticket to find out when you can get another. Companion Restrooms Companion- and landmarks for each area of the Theme Parks. assisted restroom facilities are available Accessible Transportation Following Presented in a booklet format. Each member of your party inserts his or her Park ticket into in addition to facilities designed for access options are available for Guests in Amenities available for $25 refundable deposit. Amenities available for $25 refundable deposit. by Guests with mobility disabilities. These the FASTPASS kiosk. wheelchairs or ECVs: restrooms are located at: Rental Locations ® Resort Stroller Shop located in the main Guest Relations See map inside for location. Guest Relations See map inside for location. You’ll receive a FASTPASS ticket with a return time so you Main Street - Left of City Hall • • Buses can accommodate various entrance plaza adjacent to the Disneyland Kennel. can go play in the Park instead of waiting in line. • Main Street - First Aid types of wheelchairs and ECVs. The Come back during your return time and hop on the attraction • - Aladdin’s Oasis standard lift size is 30" x 48". The with little or no waiting. • - wheelchair or ECV must fit the lift • Theater Restrooms without being forced and be securely Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type Guests with mobility- or queue-related assistance needs are fastened in the restraints. We Amenities and See map inside for locations indicated with Braille overlay and some additional raised graphics attractions, utilizing LED display to project desired captions Auxiliary Entrance Limitations Some recommend that Guests using ECVs to highlight key landmarks and attractions. Located onto a panel positioned in front of you. See a Cast Member encouraged to use the Disney FASTPASS Service wherever possible. attractions have auxiliary entrances for Guests Services for use transfer to a bus seat while onboard. at the Park next to City Hall and near the Guest Information at the attraction for assistance. with mobility disabilities or with service animals. Board on Main Street, U.S.A. These entrances are not intended to bypass • Monorail system can be accessed by Written Aids Packets containing dialogue, narrations, Picnic Area A picnic area is located Lockers Rentals available both inside waiting lines. Guests with disabilities and up to the elevators and/or ramps provided flashlights, pen and paper are available at or near performance and outside the Parks. west of the Disneyland Park Main five members of their party may enter through at the Downtown Disney station and areas or entrances for most shows and attractions. Entrance for your convenience. We request Charging Lockers Rentals available these entrances. The rest of the party should use station. that no food or beverage be brought inside More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified to secure and charge many personal the standard queue. with the appropriate language pin on their nametag. either Theme Park. Limited number available on a first-come, first-served and options, please visit Guest Relations. You may electronic devices. basis at the rental location. also obtain information, including parade & show Sign Language Interpretation Available at Disneyland Disneyland Kennel Club Located times and details about restaurant menus, by calling Smoking For the comfort of all our Must be 18 years of age or older to rent ECVs. Park on Mondays and Saturdays and at Disney California east of the Disneyland Park Main Mickey Check Look for this symbol at various locations on kids’ meals and other 407-827-7935. ® Guests, smoking is allowed in Adventure Park on Sundays and Fridays. Schedules are Entrance. No overnight facilities. items that meet Disney Nutrition Guidelines. Visit www.disneymickeycheck.com RESERVATIONS MAY NOT BE MADE IN ADVANCE. available at Guest Relations that list specific interpreted designated areas only. for more information. Available on a same-day basis. show times. Banking ATMs are located throughout Strollers Rentals are available in the Resort, presented by CHASE. Basic Special Dietary Requests We offer menu selections for all of our Guests seeking Rental fee and refundable deposit required. For future visits, to request confirmation of our interpreted limited quantities. Please take all banking services and foreign currency well-balanced meals, snacks and beverages, as well as those with lifestyle dining performance schedule OR to request interpretation for other personal belongings with you when leaving exchange are provided at City Hall in requests or food allergies and intolerances. Please ask to speak with a chef upon special events and shows, call a minimum of 14 days in your stroller unattended. advance at 714-781-4636 Option 1, Option 0. Disneyland Park. arrival at the restaurant. Baby Care Center Located on the Payment Options The Disneyland Mobility Scooters/ECVs northeast end of Main Street, U.S.A. Safety in the Park Resort accepts Disney Visa® ® Please keep your speed to the walking speed of SERVICE ANIMALS Resort Lost and Found Inquire at Cards, Visa®, MasterCard®, Discover®, BEYOND DISNEYLAND PARK those around you. Resort Lost and Found, located west American Express®, Diners Club® and JCB®. Adjust and lower speed while maneuvering through Service animals must be under the control of the owner at all times and should remain on a leash or in a harness. Hotels/Reservations Hotels offer special equipment and facilities for Guests with of the Disneyland® Park Main Entrance. Disneyland enclosed spaces like restrooms, merchandise and Cast Members are not able to take control of service animals. Guests with service animals should follow the same Travel Tips Should your vehicle become disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed food and beverage locations. attraction entrance procedures as Guests using wheelchairs. Package Check Service Shop and disabled during your visit, the Automobile accessories, strobe-light smoke detectors, in-room TTYs and other features. For information Park your device in safe locations clear from Service Animal Restrictions Due to the nature Service Animal Relief Areas check your purchases for pickup later Club of Southern California provides specific to individual Hotels, please call the Walt Disney Travel Company at714-956-MICKEY. walkways and stairs. of some attractions, service animals may not • Main Entrance: Esplanade near Disneyland® Kennel Club in the day at these locations: Newsstand complimentary towing and flat-tire services to Accessibility information and accommodations for the following locations: Evacuation be permitted to ride. At these locations, please • Frontierland: Frontierland/Fantasyland transition (Main Entrance), The Star Trader nonmembers during Park hours. ® • Disney California Adventure Park Guest Services locations at Disney California In the event of an evacuation, Guests may be inquire with a Cast Member about available • Fantasyland: Planter across from “it’s a small world” Holiday (Tomorrowland) or Pioneer Mercantile Adventure Park. required to walk certain distances and navigate options, including a rider switch with a member • Fantasyland/Hub: Planter on right leading from Central Hub (Frontierland). Resort Hotel Guests may have • ESPN Zone Accessibility will vary depending on the type and location of the activity. For stairs or narrow walkways. In this case, please of your party or a portable kennel. towards purchases delivered to Bell Services for specific information and service options, please contact a host at the location. have a member of your party assist you, or wait in a • Big Thunder Mountain Railroad • : Fountain area planter on right near next-day pickup after 7a.m. Certain • Recreation and Activities Accessibility will vary depending on the type and location of vehicle for assistance. • Gadget’s Go Coaster Train Station and Haunted Mansion Holiday restrictions apply. Indiana Jones™ Adventure the activity. For specific information and service options, please contact a Cast Member • Kennels For information, call 714-781-7662. at the location. Transfers • Matterhorn Bobsleds Some attractions require Guests to transfer from • PARK RULES their wheelchairs to the ride. Cast Members are not • Special Considerations for Attractions permitted to physically lift Guests in the transfer. To provide a comfortable, safe and enjoyable experience for our Guests, please • Star Tours—The Adventures Continue SAFETY: Please abide by all safety warnings and notices. comply with Park rules, signs and instructions including: Physical considerations on designated attractions: Supervise children at all times. Children under age Please contact a Cast Member for information and assistance. • All bags are subject to inspection prior to admission. WARNING! For safety, you should be in good 7 years must be accompanied by a person age 14 health and free from high blood pressure, heart, back • Proper attire is required. years or older. or neck problems, motion sickness, or other conditions • Smoking is allowed only in designated areas. For your safety while on attractions, remain seated that could be aggravated by this adventure. Expectant Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors • Weapons are strictly prohibited. with hands, arms, feet and legs inside the vehicle. mothers should not ride. Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized Wild About Safety ©Disney Supervise children. used extensively throughout Disneyland Park. extensively throughout the world and also within our Resorts. Additional details and a complete listing of Park rules are available at Guest Relations Safety Tip: No stampeding, keep your These effects include strobe lights and other These fields are generally no greater than you would experience arms and legs inside, stay seated on or disneyland.com/parkrules. This guide provides an overview of services and facilities effects such as simulated lightning, explosions in any urban environment or may be exposed to through common Recycling Be green! Look for containers with this logo located and chaser lights. household appliances such as vacuum cleaners and hair dryers. rides, and keep your paws behind the throughout the Parks. available for Guests with disabilities who are yellow line. For more information, visit Guest Relations located at City Hall. (See map inside) NOTE: If you or any member of your party have questions regarding the above, you may speak with Information subject to change without notice. ©Disney DLP-111315-GWD visiting Disneyland ® Park. a Guest Relations Cast Member for details. L

New Orleans Square Fantasyland 48 Gadget’s Go Coaster presented by Main Street, U.S.A. Sparkle®. Minimum height 35”/89 cm; expectant Restrooms Fantasy Faire ª DISNEY DINING Edelweiss Snacks mothers should not ride. Mobility Access: Enter 1 Disneyland® Railroad 13 36 Mr. Toad’s Wild Ride 42 Storybook Land Canal Boats Y Companion Restroom 27 Royal Hall Mobility Access: Enter through the access gate to (Closed during parades) Maurice’s Treats Sweet and savory twists Turkey legs, corn on the cob, chimichangas and through exit. Main Street Vehicles* Mobility Access: Enter through exit to the LEFT of V  the RIGHT of entrance. Mobility Access: Enter through exit. and Boysen Apple Freeze. frozen beverages. 49 Chip ‘n Dale Treehouse Automated External Defibrillators (One-way transportation only) Blue Bayou Restaurant. Proceed to the designated 28 Royal Theatre access gate on the LEFT. (See Times Guide for show times) 37 Peter Pan’s Flightª Mobility Access: 43 “it’s a small world” Holiday W Village Haus Restaurant hosted by 50 Mickey’s House and Meet Mickey E ® ªSelect Fantasyland attractions may close early due to fireworks. Resort Lost and Found 2 Horseless Carriage ª presented by Siemens. Mobility Access: Enter Minute Maid . Hamburgers, pizza and salads. Mobility Access: Enter using the ramp to the 14 Disneyland ® Railroad Mobility 29 Pinocchio’s Daring Journey Enter through exit. Transfer access vehicle available. Please visit an Information Center for operating hours. 3 Fire Engine RIGHT of Mickey’s House and proceed through Access: Proceed up the exit ramp near Haunted Mobility Access: Enter through exit. Transfer access 38 Mobility Access: Enter using using ramp. Wheelchair accessible boat available. X Troubadour Tavern hosted by Dreyer’s™. Information Center standard queue. Guest Relations 4 Horse-Drawn Streetcars Mansion. Wheelchair/ECV accessible vehicle available. vehicle available. the exit ramp. Transfer access vehicle and transfer 44 Bratwurst, pretzel bites, cinnamon apple batons, 5 Omnibus ª seat available. (See Times Guide for days and times). baked potatoes and ice cream novelties. Mickey’s Toontown 51 Minnie’s House Mobility Access: Enter First Aid* 15 Haunted Mansion Holiday 30 Snow White’s Scary Adventures using the ramp to the RIGHT of the front yard and ª Opera House Mobility Access: Enter through standard queue. Mobility Access: Enter through exit. Transfer access 39 Alice in Wonderland Mobility EpiPen® ® Mobility proceed through standard queue. Transfer access vehicle available. vehicle available. Access: Enter through the exit to the RIGHT of 51 45  (epinephrine injection) 6 Disney Gallery 50 Mickey’s Toontown Access: Enter through exit. Wheelchair/ECV 52 Roger Rabbit’s Car Toon Spin 31 Bibbidi Bobbidi Boutique standard queue. Transfer access vehicle available. Z Auto-Injector 7 The Disneyland® Story presenting DISNEY DINING accessible vehicle available. Mobility Access: Enter through standard queue. Great Moments with Mr. Lincoln 32  Walkthroughª 40  Mobility Access: Enter through 49 ATM Locations J Royal Street Veranda Chowder and gumbo standard queue. 46 Goofy’s Playhouse Mobility Access: Enter DISNEY DINING in bread boules, New Orleans-style fritters, plus Mobility Access: Enter through standard queue. 52 through standard queue. Baby Care Center Guests must navigate a continuous series of narrow, 41 Matterhorn Bobsleds Minimum 48 47 Z Toontown Dining Hot dogs, salads, sandwiches, 8 Main Street Cinema specialty coffees. 46 pizza and ice cream treats. winding stairs or an accessible experience is available. height 42"/107 cm. Mobility Access: 47 Donald’s Boat G Stroller Rentals K Blue Bayou Restaurant Table-service — ª Enter through standard queue. DISNEY DINING seafood, chicken and beef dinners, plus 33 Mobility Access: 45 Locker Rentals the famous Monte Cristo sandwich at lunch. Enter through access queue. Wheelchair accessible 44 Mickey’s Toontown may close early due to fireworks. A Carnation Café Table-service – breakfast, Please visit an Information Center Charging Locker Rentals fried pickles, burgers, salads, entrées, specialty bench available. L Café Orléans Table-service—lunch and dinner, U X 43 for operating hours. cakes and sundaes. soups, salads, gourmet sandwiches and crepes. 34 Casey Jr. Circus Train Mobility Access: Enter Picnic Area through exit. B Gibson Girl Ice Cream Parlor Diamond Celebration M French Market Restaurant French quarter 35 Dumbo the Flying Elephant 26 42 Wheelchair Rentals hosted by Dreyer’s™. chicken, jambalaya, Cajun meatloaf, French dip, 34 Photo Spots Mobility Access: Enter through exit Tomorrowland ® seasonal fish, shrimp pasta, hand tossed salads Package Check Service C Refreshment Corner hosted by Coca-Cola . to the LEFT of the standard 35 and desserts. Hot dogs, chili and cold Coke. queue. Transfer access W 33 Y 53 Submarine Voyage Service Animal Relief Area D Market House Starbucks® Espresso and vehicle available. 29 38 41 Mobility Access: Enter through accessible 36 queue. Guests must navigate a narrow stairway Kennel Specialty Beverages, Artisan breakfast 30 31 32 37 sandwiches and pastries. 39 when boarding and disembarking or an accessible Nikon® Picture Spot O experience is available. E Plaza Inn “Minnie & Friends— 16 Splash Mountain Minimum 25 Disney FASTPASS® Service ® 54 Disneyland® Monorail Mobility Breakfast in the Park” hosted by Kellogg’s . Lunch height 40"/102 cm. Mobility Access: Enter through 18 Fantasyland (Subject to availability)

20 E exit, across from Pooh Corner. Transfer seat available. 27 Access: Enter through standard queue. Elevator and dinner featuring homestyle favorites. T 54 Single Rider Service 17 S 53 is available. (Subject to availability) Jolly Holiday Bakery Café Baked goods, 17 Davy Crockett’s Explorer Canoes* 24 F 55 Minimum height 32"/81 cm and sandwiches, salads and specialty drinks. (Operates weekends and select seasons only) 16 V 40 Height Requirement Mobility Access: Enter via exit ramp next to lower 23 28 AA 55 54"/137 cm to drive alone. Mobility Access: Enter N Frontierland 2 3 56 Guest May Remain in level stairs of Hungry Bear Restaurant. Critter Country 22 4 through standard queue. Hand-held accelerator and Adventureland 5 transfer seat available. Wheelchair/ECV 18 The Many Adventures of Winnie the Pooh RIVERS OF 21 R 61 ® AMERICA 56 Disneyland® Railroad Mobility Guest Must be Ambulatory 9 Enchanted Tiki Room presented by Dole Mobility Access: Enter through 20 19 60 Tomorrowland Access: Proceed to the top of the exit ramp. (Continuous shows) Mobility standard queue. Wheelchair accessible vehicle available. Guest Must Transfer 15 Q Wheelchair/ECV accessible vehicle available. from Wheelchair/ECV Access: Enter using lift to the RIGHT of stairs. DISNEY DINING I E 59 57 Space Mountain Minimum Guest Must Transfer Mobility Access: P F BB from ECV to Wheelchair 10  N Harbour Galley Soup in bread boules, lobster New Orleans Square 9 height 40"/102 cm. Mobility Access: Enter through Enter through exit. Wheelchair/ECV accessible rolls, salads and drinks. 13 G exit and follow the arrows to the left. A transfer

ND Physical Considerations boat available. Hungry Bear Restaurant hosted by Dixie®. M L H C CC seat and separate loading area is available. (See reverse side) O 14 J 12 10 11 Indiana Jones™ Adventure Burgers, chicken and salads. 58 58 Tomorrowland Theater This attraction may be Minimum height 46"/117 cm. B Mobility Access: Enter through standard queue. frightening for children Mobility Access: Enter through the exit and K 57 Reflective Captioning A D 59 Star Tours—The Adventures Continue proceed to the rotunda. Guests must navigate Frontierland Minimum height 40"/102 cm. steps when boarding and disembarking 8 Audio Description: Device 19 Fantasmic! 26 Big Thunder Ranch* Mobility Access: Enter through standard queue. Available at Guest Relations the vehicle. ® (See Times Guide for show times) hosted by Brawny . Adventureland Transfer access vehicle available. Handheld Captioning: Device Get a FASTPASS Ticket 12 Tarzan’s Treehouse™* 60 Astro Orbitor Mobility Access: Manual Available at Guest Relations 20 Pirate’s Lair on Tom Sawyer Island* DISNEY DINING 11 Available on Big Thunder wheelchairs enter through standard queue. ECVs Assistive Listening: Device DISNEY DINING Mobility Access: Enter through standard queue. P River Belle Terrace Quick Service 7 6 Trail. Many pathways are accessible for Wheelchairs/ECVs. – breakfast and lunch; Table-Service Dinner – enter through the exit ramp. Available at Guest Relations G Tiki Juice Bar hosted by Dole®. Standby Viewing 21 The Golden Horseshoe Stage soup, salad, pasta, chicken, steak and dessert. 61 Buzz Lightyear Astro Blasters Closed Captioning: Activators Aladdin’s Oasis Fantasmic! On-the-Go 3 Limited non-ticketed Viewing Available at Guest Relations H (See Times Guide for show times) Mobility Access: Q Stage Door Café Corn dogs, fish and chips, CITY 4 5 Mobility Access: Enter through standard and location dining packages. Enter through main entrance. and chicken nuggets. HALL 2 viewing is available on a Options* queue. Wheelchair accessible vehicle available. 1 first come, first served Sign Language on Mon. & Sat. I Bengal Barbecue Barbecue kabobs and 22 Frontierland Shootin’ Exposition R The Golden Horseshoe Chicken nuggets, Schedule and Times Guides basis. Please ask a Cast DISNEY DINING coffee drinks. Mobility Access: Gun positions on the LEFT chili, fish and chips, and tasty ice cream Member for details. at Guest Relations specialties. Main Street, U.S.A. AA Galactic Grill Breakfast, sandwiches, burgers, accommodate Guests using Wheelchairs/ECVs. Smoking Area Blue Bayou or River Aladdin’s Oasis salads, desserts and drinks from Galaxies Far, *Attraction operating hours may vary 23 Mark Twain Riverboat* S Rancho del Zocalo Restaurante  Belle Terrace On-the-Go meals include Far Away... Mobility Access: Enter through access gate to the Mexican favorites and Costeña Grill Reservations Accepted from Park hours. Please see location or Dinner packages include a ticket for access Information Centers for more information. RIGHT of turnstile. Lower-level access only. specialties, soft drinks and desserts. BB The Spirit of Refreshment a ticket for access to the viewing area.  ® Parade Route hosted by Coca-Cola . ©Disney ©Disney/ 24 * (Operates T Ship to Shore Marketplace to reserved viewing. Make reservations at Tarzan’s Treehouse™ TARZAN™ Owned by Edgar Rice Burroughs, Inc. and Fresh fruit, turkey legs, chimichangas and Disney Vacation Club® Kiosk weekends and select seasons only) Mobility Access: Tram to Mickey & Friends Parking Make reservations at Disneyland.com, CC Redd Rockett’s Pizza Port Pizza, pasta used by Permission. COPYRIGHT ©1999 Edgar Rice Burroughs, Inc. and Disney frozen beverages.  Enterprises, Inc. All Rights Reserved. Enter through the access gate to the RIGHT of Disneyland.com, 714-781-DINE (3463) and salads. Disney Characters Roger Rabbit’s Car Toon Spin ROGER RABBIT Character ©Disney/Amblin turnstile. Guests must navigate a steep series of Big Thunder Ranch Barbecue Taxis Available Next Shuttle Buses to Buzz, See Times Guide for hours Entertainment, Inc. U  714-781-DINE (3463) or by stopping by. ® Woody & Jessie Lots Finding Nemo Submarine Voyage is inspired by Disney•Pixar’s Finding Nemo. stairs when boarding and disembarking. Table-service— all-you-care-to-enjoy to the ESPN Zone or by stopping by the Disney PhotoPass® Photographer Indiana Jones™ Adventure and Star Tours ©Disney/Lucasfilm Ltd. barbecue chicken and ribs with all the Buzz Lightyear Astro Blasters is inspired by Disney•Pixar’s Toy Story 2. 25 Big Thunder Mountain Railroad restaurant. fixin’s, served family style. Downtown Disney® District and Shuttle Buses to Attractions and entertainment may be seasonal and are subject to change Minimum height 40"/102 cm. Mobility Access: *FASTPASS tickets and dining packages are limited. without notice. Hotels of the Disneyland® Resort Satellite Parking lots Enter through exit. Transfer access vehicle available. *Emergency services available by calling 911.