CUSTOMER SUCCESS STORY | MAY 2014

Blue Hill Increases Value to Customers Through Standardized Mainframe Management

CLIENT PROFILE Industry: IT services CUSTOMER LOGO HERE Company: Blue Hill Data Services

BUSINESS CHALLENGE SOLUTION BENEFIT Blue Hill Data Services helps LoremTo provide ipsum more dolor sit amet, LoremBlue Hill ipsum has establisheddolor sit amet, LoremBy integrating ipsum dolor and sit amet, customers minimize risk and consecteturcost-effective adipiscing and elit. consecteturan integrated adipiscing management elit. consecteturoptimizing mainframe adipiscing elit. reduce costs by providing Incompetitive id enim diam. services, Mauris Insuite id enimbased diam. on 18 Mauris Inmanagement, id enim diam. Blue Mauris Hill fully managed imperdietBlue Hill needed augue toat optimize imperdietCA solutions, augue including at imperdietcan now offer augue more at services hosting solutions. Based in consequathow it managed condimentum. customer consequatmainframe condimentum. automation, consequatand better condimentum.services to its the US, it specializes in Aliquammainframe erat platforms. volutpat. Aliquamreporting, erat volutpat. Aliquamcustomers. erat This volutpat. will help mainframe operations, DonecThis meant a ligula rationalizing metus. Donecoperations, a ligula software metus. Donecthe company a ligula safeguard metus. application support and Maecenasits multi-vendor lobortis, dui a Maecenaschange management lobortis, dui a Maecenascompetitive lobortis, advantage. dui a disaster recovery. variusmanagement laoreet. tool set. variusand application laoreet. testing. varius laoreet. 2 | CUSTOMER SUCCESS STORY: BILL HILL DATA SERVICES | MAY 2014 ca.com

Business Based in since 1994, Blue Hill Data Services provides fully managed on-shore data center hosting solutions to public and private sector customers. It Reducing risk with managed data specializes in mainframe, mid-range, and open systems environments; applications center hosting services support; and dedicated disaster recovery and business continuity solutions.

Blue Hill’s scalable, reliable and secure help customers minimize costs and risks. The continuous high levels of support it provides (24 hours a day, seven days a week, 365 days per year) enables organizations to focus on their core business, knowing their mission-critical systems are safe in Blue Hill’s hands.

Challenge Blue Hill wanted to offer its customers a set of integrated solutions that were both technically and fi nancially appealing. But the managed service provider was reliant Fragmented mainframe management on a variety of multi-vendor software tools for monitoring, scheduling, automated limits potential for growth operations and testing, both on its own mainframe platform and those hosted on behalf of its customers.

Tom Laudati, Chief Technology Offi cer, Blue Hill Data Services, comments, “Our fragmented approach not only prevented us from offering more competitive, value-added solutions to prospective customers but also from delivering cost-effi cient services to our existing customers.” “Our fragmented Administering its multitude of mainframe tools was becoming increasingly complex and costly: not only did each vendor have its own unique set of installation and approach prevented maintenance procedures, but the tools were not integrated. This meant mainframe us from offering management was disjointed and time-consuming. “Clients would come to us with a bunch of different vendor tools that they more competitive wanted used as part of their managed service, which made our proposition less solutions.” cost-effective,” comments Laudati.

Tom Laudati Laudati recognized that consolidating on an integrated mainframe management Chief Technology Officer, suite would benefi t both Blue Hill and its customers. “We needed to fi nd a partner Blue Hill Data Services that could provide state-of-the-art tools based on industry best practice and that understood our business model and goals,” adds Laudati. 3 | CUSTOMER SUCCESS STORY: BILL HILL DATA SERVICES | MAY 2014 ca.com

Solution To simplify its mainframe operations, Blue Hill replaced its multi-vendor system tools and management platforms with a unifi ed solution from CA Technologies. A unifi ed approach to mainframe management The CA Technologies Mainframe Software Rationalization Program (MSRP) automated and streamlined the migration to 18 CA Technologies tools.

“CA Technologies approach made the transition easier and faster,” comments Laudati. “Thanks to its multi-vendor expertise, the CA Technologies team was able address our challenges and concerns – and those of our clients – to ensure the migration was a success.”

Today, Blue Hill uses a wide range of CA Technologies mainframe software across multiple management areas, including:

• Performance and Automation • Output and Enterprise Report Management • Software Change Management • Database Management • Application Quality and Testing.

By reducing the number of mainframe vendors it supports, Blue Hill has been able to reduce the time, effort and money involved in managing its vendors. Also, by consolidating on the integrated CA Technologies solutions for both customers and its own data center, Blue Hill has been able to enhance staff productivity.

Even though Blue Hill’s customers are not all running on the latest versions of products, CA Technologies is ready to support the managed service provider. As Laudati describes: “Support is a key factor when transitioning to a new vendor, and with CA Technologies we have never been disappointed. Its team is responsive and helps us resolve problems quickly.”

Benefi t The CA Technologies mainframe platform provides Blue Hill with a standardized and integrated approach to managing client and internal environments. More competitive and cost-effective customer offerings As a result, the company can: • Provide more competitive, value-added offerings to prospective customers • Improve service quality for its existing customers • Maximize staff productivity and effi ciency.

“By optimizing our mainframe management processes, we can grow our business and revenues,” concludes Laudati. 4 | CUSTOMER SUCCESS STORY: BILL HILL DATA SERVICES | MAY 2014

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© CA 2014. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. This document is for your informational purposes only, and does not form any type of warranty. The Customer success story is based on the actual experiences of the user but product descriptions may not refl ect uses in all environments so actual results may vary.