the February/March, 1988 The Official Publication of the Employees of The Krystal Company

Krystal of the Year! Columbus #7

jlp.* ^

V jH

; •.••• V\||||I|| ^AMHIK,. 3^1 ••11 ' JlllSllltfc £§§§'?''•F r J

Bk &wl mm Ak E : : : : : ; : f-c-'i? : ;• i;:v :?E i •: i=i :;;s ;; ;?v •; .::r; ;v =; ;v s;; ^;;==;: :i=?; h s h: ;==;•::=M: :=: :;'::=^: :.==^; •. •:• • j H •

:••;•,=';;.'•; ";

: J, HilJ .,,;• •-,,. ' ?C-5%'C Q. WS :ffi^ ••' •'•'•• : ; ".•••'••'.:•'. ':. : ^ft'-V"

/.;;-... -; ML i-^ lllljip™ iiiiiiiiiiii ; j/JW- JpP^I V. \»•!

/sr p/ace - Columbus 7. Left to right: Jerry Scott, Regional Vice President; Barry Sutherland, Territory Manager; Jim Beeler, Area Manager; Josefine McKibbins, Restaurant Manager. Presenting the award were Carl Long, President; and Rody Davenport, III, Chairman of the Board. The 1987 Krystal of the Year awards were sustain the high standards of quality, service, recently presented at the annual meeting in Chat­ cleanliness, and value described in the Krystal tanooga. These awards represent the highest Kreed. Our Krystal of the Year restaurants met that restaurant achievement within the Krystal challenge — as measured by their performance in Company. the Krystal Pride Shopper program. Each winner The 1987 finalists were the 10 restaurants that achieved an annual Shopper average of 85% or best achieved Krystal's highest priority — customer higher. satisfaction. They were judged on several criteria Another measure of customer satisfaction, and — how well they carried out the Krystal Kreed, of a successful restaurant operation, is a positive as measured through their Pride Shopper scores; sales trend over the previous year, which indicates their high sales volume, positive sales trends; and repeat and increasing business. Our Krystal of the the restaurant managers. Year restaurants had an 8% increase in sales It is a significant challenge to achieve and OVer 1986. (Continued on page 3) the Crystal Gazer PRESIDENT'S MESSAGE

Vol. XXX, No. 2 February/March, 1988 1988 will be a year of challenges. Our goal, yours and mine, is to make The Krystal Gazer is published by the Krystal Company for all employees of the Company. the Krystal Company one of the best and most profitable companies in Please address all correspondence to The the restaurant industry. You are the ones who can make this happen! Krystal Gazer, Training Department, The Krystal Building, Union Square, Chattanooga, People are our number one resource and our number one priority for TN 37402. 1988, and we have developed new training programs to improve this Susan Thomas Creative Editor Cliff Collier Typesetting/Photography valuable resource. In This Issue... Our objectives are to reduce turnover and keep the good people we have, Krystal of the Year 1 to better develop our shift leaders, and to improve hourly employee train­ 1987 President's Club 4 ing to increase productivity and job satisfaction. Ten Most Improved Restaurants in '87 . . .5 While our customers have given us good marks on quality and Pacesetters 5 cleanliness, we need to focus more efforts on guest service in 1988. We Safety Awards 6 need to be more competitive with consistent, quick, courteous service. People, People, People 6 This can only be accomplished by a combined effort of all Krystal Pride Shopper Awards 7 employees — from the production associate to the chairman of the board. Krystal Kisses For Kids 8 So, Spread the Krystal Spirit. Krystal needs the energy of each one of Quality Quiz Winners & Answers 9 you to meet the challenges that will expand our company's success Krystal People 10 in 1988. «& Excellence Pins Awarded 10 Around Krystal 11 Krystal Kreed Plaques 11 Two Outstanding Employees 12 ezzc/^y >j <7^<- /

SPREAD THE KRYSTAL SPIRIT RAY SERINA Vice President of Operations

Part of the Krystal Spirit is passion — the enthusiasm, the dedication, the feeling that each one of us has, that drives us to want to make the Krystal Company the best it can be. I am asking each of you to spread that spirit of enthusiasm to your coworkers. One place that spirit shows itself is in improved Pride Shop scores — in offering our guests the best experience possible. We will inspire others by consistently and positively demonstrating a passion to serve our customers in a quick and friendly manner. The areas in which we fell short in 1987 — such as service speed — are our opportunity areas for 1988. As someone wisely said, "A problem is just an opportunity in work clothes." You will be receiving new tools and training to achieve your goals this year. In return I am asking you to supply the passion, the enthusiasm, and dedication that is part of the Krystal spirit. Let's make this the best year ever! ^&> Krystal of the Year Awards (Continued from page 1) A third standard for the Krystal of the Year Our Krystal of the Year managers is high total annual sales. Our winners were able demonstrated that they are focused on the to sustain high customer satisfaction in high- customer; they know that their ultimate success volume conditions. depends on sustained customer satisfaction. A further measure of a restaurant's success They also believe in and support their is positive profit trends. The key to making and employees, as demonstrated by their training increasing profits is effective control and and coaching results. Most important, they have follow-up. This involves inventory control, demonstrated a positive, can-do attitude that solid cash and sales reflects a winning management, tight spirit and enthusiasm. production controls, Congratulations to maintaining a safe and the winners, and to all secure restaurant, pre­ those who worked ventive maintenance hard to achieve of equipment, and ef­ improvements in fective labor manage­ 1987! & ment. 2nd place - Macon #3: Jerry Scott; Barry Sutherland; Terry Fry, Area Manager; Bobbie Butler, Restaurant Manager; Carl Long, Rody Davenport, III.

3rd place - Chattanooga #4: Jim Ventura, Regional Vice Presi­ 4th place - Columbus #6: Jerry Scott; Barry Sutherland; Ken Hor­ dent; Tim McDonald, Area Manager; Ray Proffitt, Territory ton, Area Manager; Gina Williams, Restaurant Manager; Carl Manager; David Taylor, Restaurant Manager; Carl Long; Rody Long, and Rody Davenport. Davenport, III.

5th place - Oak Ridge, : Jim Ventura; Boyd Schultz, 6th place - Knoxville #4: Jim Ventura; Boyd Schultz; Dottie Berry, District Manager; Richard Linne, Area Manager; June Burton, Area Manager; Kim Godfrey, Restaurant Manager; Carl Long; Restaurant Manager; Carl Long, and Rody Davenport. and Rody Davenport. CONGRATULATIONS TO THE WINNERS Krystal of the Year Awards (Continued)

•in i J, IP f •, 1 i 7th place - Griffin ttl: Jerry Scott; Bob Jones, Area Manager 8th place - Jackson, Miss. #4: Buddy Kilgore, District Manager; Bob Payne, District Manager; Joyce West, Restaurant Manager Jim Ventura; Richard Middleton, Area Manager; Pat Wiggins, Carl Long and Rody Davenport. Restaurant Manager; Carl Long and Rody Davenport.

9th place - Chattanooga #11: Ray Proffitt; Jim Ventura; Tim 10th place - Memphis #3: Jim Ventura; Fran Holloway, Area McDonald, Area Manager; Mitchell Parsons, Restaurant Manager; Genevieve Kendall, Restaurant Manager; Carl Long Manager; Carl Long and Rody Davenport. and Rody Davenport. 1987 President's Club These 27 restaurants each achieved over a million dollars in sales in 1987. Restaurant Manager Chattanooga 10 John Kemp Cleveland 1 Paul Starling 28 Bob Langley Phenix City 1 Ed McCoy Rome 3 Bary Gordon Nashville 15 Sonnie McClemore Macon 3 Bobbie Butler President's Club managers file into the banquet hall to receive Knoxville 6 Diana Watson their awards. Macon 7 Mary Maner Chattanooga 9 Roger Taylor Columbus 7 Josefine McKibbins Dalton 2 Mike Padgett Jackson, Miss. 3 Eugene Page Savannah 2 Horace Mills Nashville 5 Cliff McDaniel Birmingham 2 Jean Gottlieb Macon 4 Ann Koch Nashville 16 Mike Greenfield Dalton 1 Charles Patterson Chattanooga 4 David Taylor Macon 8 William Stubbs Knoxville 4 Kim Godfrey Chattanooga 5 Mike Hawkins Daytona 2 Toddy Earlywine Nashville 14 Betty Freeman Jackson, Miss. 6 Way land Webb Chattanooga 8 Nancy Seavers The Ten Most Improved Restaurants in '87 Ten restaurants received awards for outstanding improvement in 1987. They were honored for their improvement in sales and profitability, and for making significant improvements in their Pride Shopper scores.

Congratulations to the management and crew of these restaurants! President Carl Long awards a plaque for First Place - Most Im­ proved to Mike Padgett, Restaurant Manager of Dalton #2.

Second Place - Daytona #2, Toddy Third Place - Macon #8, William Stubbs, Fourth Place -Jacksonville #16, Anthony Earlywine, Restaurant Manager Restaurant Manager Macaluso, Restaurant Manager

Fifth Place - Jackson, Ms. #3, Eugene Sixth Place - Chattanooga #9, Roger Seventh Place - Ocala #1, Jack Baker, Page, Restaurant Manager Taylor, Restaurant Manager Restaurant Manager

Eighth Place - Brunswick #1, Cliff Par­ Ninth Place - Huntsviiie #5, Marina Tenth Place - Knoxville #6, Martha Wat­ tridge, Restaurant Manager Crampton, Restaurant Manager son, Restaurant Manager PACESETTERS Montgomery #3 . 12-24 Columbus #6 .4th & Day 12-31 ....Day 12-19 Montgomery #5 ... .Lunch 12-19 Month 01-03 Week 12-20 Day 12-19 Year 12-31 Week 12-20 Macon #7 Month 01-03 Macon #7 ...... Week 12-20 Columbus #1 Lunch 12-24 Year 12-31 Macon #4 . .Dinner 12-19 4th Shift & Day 12-31 Day 12-19 Columbus #7 ... . 4th Shift 12-31 Mobile #3 3rd Shift 12-31 .. Dinner 12-24 Year 12-31 Mobile #5 3rd Shift 12-31 Montgomery #1 .. .Lunch 12-19 Month 01-03 Gulfport #1 .... 3rd Shift 12-31 4th Shift 12-31 Phenix City Year 12-31 Cleveland #1 ... 3rd Shift 12-31 Safety Awards PEOPLE, PEOP ! : Congratulations to Clarksville, TN. #1, Auburn #1, Birm­ W' ii (Mr. Davenport made these remarks ingham #10, and Atlanta #16 for a job well done! at the Krystal of the Year Banquet.) This year at the annual meeting, awards were presented to those restaurants maintaining accident free work environments. • This is the most important Prevention of work related accidents on a continuous basis is day of the year for Krystal recognized throughout the company as a major accomplish­ 19 ** managers. It's the Fourth of ment. We all recognize that this is not the result of one I -toty' ^ew Years Eve, Mardi employee's efforts but the result of each employee working .•d^TOk Gras. and the Olympic opening together as a team. jH K^**-- ceremony all wrapped up into Preventing an accident from occurring to a fellow employee M 15^B onc sPec'a' day, The Krystal of should be a common goal. Obey the safety rules! Help your restaurant remain accident free! Hk Ml H the Year Awards Banquet. Its importance to us is magnified because on this day, we see the results of the standards by which all of our restaurants will be measured for the year 1988. Today we pause in our busy daily routines to say thank you to the very special few who have risen out of the pack and demonstrated their ability to deliver the Krystal Kreed better than anyone else on this marvelous planet we call Earth. Think about that — today, a handful of you are going to be recognized for being the best of the best at what you have chosen to be while you are here on planet Earth. Rody Davenport, IV, presents the Safety Award to Betty West, For someone out there, today will be the fulfillment of Restaurant Manager of Clarksville, Tenn. for 3 years with no a dream - a dream of being recognized for excellence, a accidents. dream of accomplishment of a goal, a dream of completing a mission that may have started years ago. What a wonderful opportunity the rest of us have today - an opportunity to share in the fulfillment of that person's dream - to share with him or her that moment of the thrill of victory. More importantly, it gives us an opportunity to formulate our own goals and dare to dream that we may stop going through the agonies of defeat that we have known and reach for the grail, and know the ecstasy of the thrill of victory Tim Williams, Restaurant Manager of Auburn #1, accepts his that our Krystal of the Year recipient will know today. plaque for 2 accident free years. We all have our dreams, our goals. Someone asked me the other day what my sales and profit goals are for The Krystal Company in the next five years, where I dream this Company will be when I reach retirement age of sixty-five. They suggested that I might articulate those goals or dreams of sales and profit levels to you at this meeting. The more I thought about this, the more I had trouble try­ ing to put that kind of information into a form that would be interesting to you or maybe even realistic. I really don't dream in numbers anyway; I dream about people. Michael Bender, Restaurant Manager of Birmingham #10, is My dreams for Krystal are more along the line of what congratulated for 18 months with no restaurant accidents. we may become as people in the area of our management skills, our people skills, our personal relationships. I dream that the quality of our interaction among ourselves internally, and our customers and suppliers externally will be of such a high standard that when our management deals with associates and employees, there will be a spirit of mutual respect. A spirit that encourages a communication system that makes ideas and goals for the improvement of operating standards flow freely both up and down. We dream of get­ ting to the point where the lowest level of management pushes Kermit Sykes, Restaurant Manager of Atlanta #16, receives his upward to raise the level of performance of each of our award for 18 accident-free months. restaurants. LE, PEOPLE Pride Shopper by Rody Davenport, III, Chairman of the Board. Awards Back in the early 1960's, Ray Kroc, Founder of McDonald's, was asked what the three most important in­ gredients were that make a restaurant successful. His reply was, "Location, location, and location". Back then, this was probably a correct assessment of the situa­ tion. However, today a more correct answer to that ques­ tion would be "People, People, People". Yes, I dream of a Krystal Company where every worker, from the Chairman of the Board to custodian, is well train­ ed in the position he or she occupies — where every man Buddy Kilgore, N-IV District Manager accepts his Pride and woman performs the task assigned to them with pride Shopper Award for achieving the longest sustained 85 shop and without fear. I dream of a Krystal Company where the average of any district. barriers between departments, however invisible, are broken down; a Krystal Company where teamwork between Home Office and field flourishes and where field management trains and communicates with every employee in the restaurants in which they have ownership. I dream of the day when our restaurant managers refer to their Krystal as "my Krystal", and then operate that restaurant with the enthusiasm and pride that they would if they owned one hundred percent of the stock of that restaurant. No, Ladies and Gentlemen, I can not give you goals of dollar sales or dollar profits for five years from now. There Johnny Russell, Bowling Green Area Manager, receives his are others here in the Company who are better qualified to Pride Shopper Award for achieving an 85 Pride Shop average in his area in '87. do that. My dream, and your challenge, is to raise the standards and the quality of our people relationships to a level where every person feels free to communicate his or her ideas, is well trained, takes pride in what they do, and works in an atmosphere free of fear. When every level of management assumes responsibility for achieving those goals in his or her area, then and only then will we reach the financial goals we set for ourselves. I hope that, as each of you goes back home, you will dream with me of a quality Krystal Company. As you leave, your Doug McDonough, Florence Area Manager, accepts his short term goal will be to see yourself in the winners circle Pride Shopper Award for achieving an 85 average in his at the next Krystal of the Year Banquet, and that is indeed area for all of 1987. an admirable achievement. But, the most important goal is for you as managers to grasp the vision of yourself as a leader, whose job is to train, communicate, instill pride in and reward those who report to you. No asset of this Company is more precious and none more easily abused than our people asset. In your hands we place this most precious asset to nurture and develop. Your per­ sonal success and our corporate success will depend on how well you do this job. Let's remember that in 1988, the three most important Richard Middleton, Hattiesburg Area Manager, receives his ingredients for a successful are "Peo­ Pride Shopper Award for achieving an 85 average in his ple, People, People". ^ restaurants in '87. KRYSTAL KISSES FOR KIDS The second phase of Krystal's support of the local hospitals for children is now under way — and it's a sweet promotion. The promotion runs until Sunday, March 20, or when all products have been sold, whichever comes first. All proceeds from your restaurant's sale of Kisses will be donated to your local Children's Miracle Network Hospital. The money raised from the sale of the Hershey's Kisses will be presented on live TV during the Children's Miracle Network Telethon over the weekend of June 4 and 5. People from the restaurants in your area will be on hand at your local TV sta­ tion to present the checks during the telethon. It is important to maintain control of your stock of Kisses, because the loss of any packs will really hurt our effort to raise money for these kids. Suggestive selling is the key to this program's success! Here is some more information on three of the hospitals you're sponsoring. Children }s Medical Center T.C. Thompson's Children's

./• Hospital T.C. Thompson's Children's Hospital is the only complete inpa­ % tient care facility for children in southeast Tennessee. Named for a if a former mayor of Chattanooga Poster Child Lily Marie Lamn (left), responsible for the initial funding, 5'A years old, has cystic fibrosis. Lily drew the drawing above. the hospital first opened its doors in 1929. Some of its services include: The Medical College of Georgia-Children's Medical Center serves many coun­ a 36-bed Neonatal Intensive Care ties of Georgia and . One of the center's newest programs treats Unit for sick newborns; the only children in respiratory failure; it is one of only a dozen hospitals in the U.S. that Children's Intensive Care Unit offer this life-saving technique. Other specialty services include the care of critically within a 125-mile radius; 12 ill newborns and the detection and treatment of birth defects. pediatric physicians who specialize The MCG Sickle Cell Center currently is treating more than 600 children. MCG in the areas of heart, lung, and blood is also a participant in the Children's Cancer Study Group, which provides the diseases; and a 24-hour emergency newest drugs, treatment, and therapy to young cancer patients. Only 28% of the department and Poison Control hospital's budget comes from the state; the other 72% must be raised through out­ Hotline. *& side events, including the activities our Krystal restaurants are participating in.<^ Children's Hospital of Alabama The Children's Hospital of serves sick and injured children from every city in the state. And services are provided without regard to a patient's ability to pay — last year, $10 million in free services went to children whose parents were unable to pay for their care. 1,\ Of ALaBAMfc Many of the hospital's services are not available anywhere else in Alabama. The cancer center is the only one of its kind in the state, and the kidney treatment and transplant center is the sole resource in the region for children undergoing treatment for kidney disease. The hospital has 40 specialty clinics, including a burn center, cardiac clinic, and sickle cell clinic. It provides round-the-clock air and ground service to transport critically ill and injured children.*^ Quality Quiz Congratulations to the winners of our Quality Quiz drawing. They are Kathy Buchanan, Knoxville #2, and Brian Denmark, Macon #8. Kathy and Brian have each won $125 in Krystal Kash. Good entries were received from both the North and South regions. Ex­ cellent work by all who participated! More opportunities to win Krystal Kash will be coming in the future. The correct answers to the quality quiz are: 1. On a Krystal grill, the burner flame should be 15. Place patties on a , grid- to high. 1/2, 5/8 in. die. clean, warm 2. What color should the burner flame be? blue 16. If cooking fewer than 24, place patties where on the griddle? in the center 3. Grill plates should be free of build-up. carbon 17. Krystals are held on the griddle no longer than 4. Shelves above the grills and lid brackets should be free of minutes. 20 build-up. grease/dirt 18. The small batch lid is used when cooking or 5. Keep how many small-batch lids on hand for low-volume fewer Krystals. six periods? two 19. Remove Krystals from the grill at a time, two 6. Krystal buns should be stored heat, away 20. Remove only as many Krystals from the grill as can be dress­ from ed and boxed in 60 seconds 7. Krystal patties should be tempered for to 21. How much mustard goes on each Krystal? / teaspoon or 1 hours. 24, 36 squirt on pickle 8. Mark the and on the tempered 22. When assembling an order, when should you get the Krystals? cases of patties, date, time last 9. To rehydrate , combine 1/3 gallon of onions with 23. For best quality, Krystals should be taken off the grill with water. 2/3 gal. to minutes left on the timer. 17, 10 10. The shelf life of rehydrated onions is to 24. The temperature of fresh-off-the-grill Krystals should be at hours. 4, 12 least 770 degrees F 25. The temperature of a dressed and boxed Krystal should be 11. Reseal an opened package of cheese properly to keep it from at least 140 degrees F drying out 26. Left-over Krystals must be at the end 12. To prepare salt & pepper mixture, combine 5 boxes salt with of the holding time, discarded . 12 oz. pepper 27. Krystals should be served within 13. How many pickle containers should be opened at a time? one after being boxed, one minute I 14. Preheat Krystal grills to degrees. 140 immediately *& KRYSTAL SPIRIT SHINES AT MEMPHIS 14 The Krystal Spirit shone forth in December in west Memphis, Arkansas. Twice in two weeks this community of 30,000 residents was declared a disaster area. On the night of December 14, a tornado ripped through the community, killing six and leaving hundreds homeless. Before dawn, Manager Jim Johnson had requested and been given approval to provide coffee and biscuits to volunteers. The next day the American Red Cross asked for and received Krystals for hundreds of volunteers. Two weeks later the community was declared a disaster area after 12" of rain fell, killing one and forcing thousands from their homes. Again Jim was called upon to provide encouragement to local citizens. Memphis 14 Management Team: (left to right) Jim Johnson, RM; In less than two weeks the east Arkansas community was blanketed with more than 8" of snow. Dorothy Creek, ARM; Angle The restaurant remained open and operating throughout these difficult times, showing true Krystal Gipson, ARM; Sadie Robinson, Spirit. «5»* Shift Leader.

Case of the Missing Purse... your janitor turned in my valuables, but anyway I am extremely The Calhoun Krystal got this letter from a customer who drove grateful and won't be letting anyone say anything bad about off without her pocketbook, which contained a large amount of Georgia. Your kindness, concern and honesty are so refreshing! cash and checks. The Management staff are Julie Payne, Restaurant Manager; Susan Tutor, Assistant Restaurant Manager; I come from Detroit, Michigan, and is my new home. I and Martha Ingram, Bobby Sprayberry, and Susan Babbitt, Shift won't forget you and have put a call in to your boss, Jim Ven­ Leaders. tura, in Chattanooga. Thank you again! "Dear Mr. Sprayberry: Sincerely, I don't know what to say! Perhaps the mother (with two kids) or Joy Brake KRYSTAL PEOPLE EXCELLENCE PINS AWARDED The following employees have recently received Excellence Pins: Sivi Peterson, Birmingham #2, for Rody Davenport, IV. dynamite drive-thru service, from Ted Debra Volenti, and Tymiko Rousseau, Murphy. Atlanta #39, from Rody Davenport, IV. Dale Swell, Birmingham #4, for great Kenneth Blassin, Atlanta #31, for a dining room cleanliness, by Ted Murphy. positive attitude at all times, from Rody Hilda McGee (right) of Memphis #16 has Carol Welch, Birmingham #6, for some Davenport, IV. 29 years of service with Krystal. Dorris of the best Krystals, by Ted Murphy. Patricia Nimox, Tullahoma #1, by Rody Hunt enjoys Hilda's company at a recent Georgia Walker, and Linda Montague, Davenport, TV. Patricia demonstrates Pride Meeting held in Memphis West. Huntsviiie #1 ,for excellence in Customer daily the positive attitude that is Krystal Awareness, service, and courtesy, by Spirit. •&

Restaurant Manager Eugene Page (center) of Jackson #3 receives his 15 year service Shift Leader Patricia Nimox received an Kenneth Blassin of Atlanta #31 receives award from Buddy Kilgore (left), District Excellence Pin from Mr. Rody Daven­ an Excellence Pin. Manager and Darrell Eleam (right), Area Manager. port, IV, Vice President - Assistant to the Congratulations to all these fine President. Here she celebrates with Restaurant Manager Don Lindsey. employees!

MEMPHIS #3 CONTRIBUTES TO VOLUNTEERS Memphis number 3 contributed 160 Krystals, 40 Large Fries, and 40 Medium Cokes to feed volunteer workers during the flooding in the Millington and Frayser areas of Memphis and Shelby County. A One-Year Service Award was presented A letter and certificate of appreciation were sent to Genny to Susan Thomas, Technical Writer and Kendall by Jack R. Owens, Sheriff of Shelby County, in Gazer Editor, by Dave Rusk, Director of appreciation for her help. ^» Training & Communication. Blood Drive in Gulfport Two Atlanta Managers Retire Gulfport #1 held a blood drive on January Between the two of them, Edna White 8, 1988, and the American Red Cross col­ and Nancy Billue served Krystal for lected 22 pints of blood. A local radio sta­ more than 50 years. Edna, who recently tion, WZKX, had a live remote broadcast retired as Restaurant Manager of Atlan­ to promote the blood drive, and to help ta 22, put in her first day on January 18, build sales and community involvement. 1955. After starting as an operator, she worked her way up to Shift Manager, Training Manager, Assistant Manager, and then Store Manager. She said, "I was proud to be part of a great company Edna White (left) and Nancy Billue — Krystal. I have seen many changes and made a lot of friends that I will treasure and keep as years go by." Nancy Billue first began working for Krystal in November 1965 at Atl So 13 in Hapeville, Ga. "It looked so clean and friendly, and the food was great," she said. Restaurant Manager Leonard Denning was "I have enjoyed working with so many wonderful people, who take the time to train the first volunteer. you and make you feel at ease." Nancy is looking forward to spending more time with her 13 grandchildren and her great-grandson. *&

10 AROUND KRYSTAL Reiss Tatum, Territory Manager Ken Latta, New to Training Staff Reiss Tatum was promoted Ken Latta has joined the from District Manager to Training Department as Territory Manager of South III. Manager of Management In addition to the Jacksonville Development. Before coming Market, Reiss has now as­ to Krystal, Ken was manager sumed operational respon­ of organizational development sibilities for the markets of for Rich Foods, a seven state Daytona, Orlando, Ocala, and cooperative based in Rich­ Tampa, Florida. Reiss joined mond, Virginia. Krystal last August. He has nearly 20 years' experience in the Ken is retired from the U.S. Army, where he specialized in food service industry. >& training and development work. He has an M.B. A. degree from East Tennessee State and a Bachelor's degree in business from Columbus College in Georgia. He is "looking forward to work­ Bob McEuen Promoted ing with restaurant management and personnel and to hearing Bob McEuen has been pro­ their input about developmental needs." 4e> moted to Manager of Personal Computer Systems. In his new position, Bob is designing and Roger Brown, New Area Manager implementing various personal Roger Brown is the Area computer system applications Manager in Atlanta Southwest. for the Krystal Company. Bob Before coming to Krystal, joined the home office staff Roger was an Area Supervisor in 1983. <& at Hardee's, Inc. for five years. Prior to that, he worked at , Inc., as a unit KREED PLAOUE AWARDS manager for 5 years. Roger is originally from The following restaurants have earned the Greenville, South Carolina, and he attended Greenville privilege of displaying a Krystal Kreed Plaque: Technical College. ^jg" Chattanooga §7 Memphis tt9 \ Knoxville §11 Memphis ttlO Helen McClendon Joins Accounting Rome HI Memphis §14 Gulfport #1 Memphis §15 Helen McClendon has joined the Bank Reconciliation sec­ tion of the Accounting Department. Before coming to Krystal, Mobile §6 Lake City §1 Helen was supervisor of accounting for the Loft Restaurant in Montgomery §4 Orlando §4 Memphis. <%> Hattiesburg ttl Phenix City §1 Pensacola #1 Tifton §1 Liz Wheeler Joins Marketing Pensacola §3 Atlanta §23 Liz Wheeler has joined the Cleveland ttl Atlanta §32 marketing department as Huntsviiie §3 Marrietta §17 secretary. Liz is a Chattanooga McMinnville ttl Atlanta §37 native and a graduate of Chat­ tanooga High School. She has a wealth of administrative experience in the hotel / ;; % /.; 1 ^ .r SRI?: ;f beverage and other fields. ^&>

We welcome these new employees District N- VII Manager R. E. (Red) Roberts presents a Krystal to the Krystal Company! Kreed Plaque to Khalil Nashaat, Restaurant Manager of Mem- 1 phis #15.

ii Two Outstanding Employees

Pull up to the drive-thru window at CHN-10 some morning for breakfast and you'll probably see Jerry Love working at his favorite job. Taking and filling orders at the drive-thru is what Jerry does best. Krystal President Carl Long, who saw Jerry in action there, called him "the fastest" he's ever seen. In the winter, when Jerry's not serving up breakfast and lunch — fast, hot, and with a smile — to #10's drive-thru patrons, he's rooting for the UTC Moccasins basketball team, one of his favorites.

Jerry Love, Chattanooga #10 And just as "the Mocs" have Jerry as a fan, Jerry has fans of his own — regular customers who like to see him and who ask for him by name. His Area Manager, Robyn Sharrow, says, "He has something kind to say to everyone—he's always very positive." For Jerry, being friendly isn't difficult because he likes meeting people. "When you're serving customers," he says, "you can't say 'please' or 'thank you' enough. The customers will even overlook being a few seconds late, if they like you." And although he takes the time to be friendly, Jerry's service speed is something to be proud of. "He earns Krystal Kash every time we've had a Pride Shop," according to Rick Gilliland, Assistant Restaurant Manager. Jerry has received "Excellent " ratings for service under 45 seconds, along with scores of 90, 103, and 104 for the last three Shops. Jerry started at Krystal full-time last August, but before that, he worked part-time for almost seven years. With all that practice, he has learned to figure up numbers quickly. "He knows prices and tax by heart," says Rick, "and he can take orders from anywhere in the restaurant." Now a Q.S.C. Specialist, Jerry was awarded an Excellence Pin for his work by Vice President Cam Scearce. "Jerry never stops working," Rick explained. "He doesn't lean on the counter; he stocks his area, and he makes the tea and decaffeinated coffee for the front counter as well as for the drive-thru, where he's stationed." Being fast and friendly — that's a good description of Jerry Love, who knows that customer satisfaction is the number one priority at Krystal.

Someone that every Krystal restaurant needs is an outstanding custo­ dian — a person who really takes pride in the appearance of his Krystal. Parnell (Pete) Scott is just such a person — and he works his magic at Mobile-3. "He's always looking for that little piece of dirt that was missed, and he doesn't stop," says his Area Manager, Aubrey Coates. "He keeps a mop in hand at all times, which has earned him the nickname 'Mop Scott.'"

"Mop" likes keeping things clean, and he does it really well, but Parnell Scott, Mobile #3 he doesn't stop there. He is always aware of the customers, too. "Pete greets and helps the customers," Aubrey says, "and he helps elderly people come in the door." In his off hours, Pete likes to play baseball and listen to music. Lynn Clark, Assistant Restaurant Manager, who has worked with him for six years, says, "Pete never leaves until his work is finished, and I never have to tell him what to do. He takes the initiative in everything he does." No matter what job he's doing — cleaning windows, mopping floors, or sprucing up the lot and grounds, Pete Scott combines pride in his job with an interest in people, which makes him an outstanding Krystal custodian. <&>