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DESIGN NINE Broadband Planners TABLE of CONTENTS

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DESIGN NINE Broadband Planners TABLE of CONTENTS BROADBAND SURVEY RESULTS Morgan County, WV DESIGN NINE broadband planners TABLE OF CONTENTS Residential Broadband Survey Results ________________________________1 DISTRIBUTION OF SURVEY RESPONSES _______________________________________2 RESIDENTIAL SURVEY SUMMARY DATA _______________________________________3 Business Broadband Survey Results __________________________________14 DISTRIBUTION OF SURVEY RESPONSES _______________________________________15 BUSINESS SURVEY SUMMARY DATA __________________________________________16 Appendix A: Other types of Internet Uses ____________________________27 Appendix B: Other Comments from the Residential Survey ___________30 Disclaimer The telecommunications business is continually evolving. We have made our best effort to apply our experience and knowledge to the business and technical information contained herein. We believe the data we have presented at this point in time to be accurate and to be representative of the current state of the telecommunications industry. Design Nine, Inc. presents this information solely for planning purposes. This document is not intended to be a replacement for formal engineering studies that are normally required to implement a telecommunications infrastructure. No warranty as to the fitness of this information for any particular building, network, or system is expressed or implied. Design Nine, Inc. will not be responsible for the misuse or misapplication of this information. For more information: www.designnine.com RESIDENTIAL BROADBAND SURVEY RESULTS In the fall of 2018, a broadband survey was conducted in Morgan County. Paper surveys were mailed to residential addresses in the County, and the online (Web) version of the survey was publicized on social media. Residents were encouraged to complete the survey online or fill out and return the paper version by surface mail. Businesses were encouraged to complete a separate business-focused survey, and the results of that are included later in this report. A total of 814 responses were collected in the residential survey. Not all responders answered every question. Some of the key findings from the results are listed below. 87% of residents are “not 94% of respondents want satisfied” or “only somewhat better Internet service. satisfied” with their current 46% of respondents indicated 35% of residents have 7 or they have no alternative to their more Internet-connected current Internet provider. devices in their home. Only 13% of respondents are 40% indicate that availability of satisfied with their current broadband Internet is affecting Internet provider. where they choose to live. Page !1 of !46 DISTRIBUTION OF SURVEY RESPONSES The map below shows the geographic distribution of responses to the residential survey, coded according to their satisfaction with their existing Internet service. Morgan County, WV - Survey Responses Residential Customer satisfaction of internet service ! Very satisfied ! Satisfied ! Somewhat satisfied ! Not at all satisfied ² 12/7/18 Credits: Esri, State of West Virginia 0 4 8 Miles Esri, HERE, DeLorme, MapmyIndia, © OpenStreetMap contributors, and the GIS user community Page !2 of !46 RESIDENTIAL SURVEY SUMMARY DATA 1. Select the items you agree with below Yes No I need better landline telephone service. 69% 31% I need better cellular telephone service. 84% 16% I need better Internet/data service. 94% 6% I need better cable/satellite TV service. 73% 27% I am satisfied with all of my services. 7% 93% 25% 50% 75% 100% 2a. Total number of adults in household 1 2 3 4 5 6 +7 132 540 82 37 6 3 3 16% 67% 10% 5% 1% 0% 0% 2b. Total number of Internet users in household 1 2 3 4 5 6 +7 96 371 86 66 27 16 8 14% 55% 13% 10% 4% 2% 1% 2c. Total number of college students in household 1 2 3 4 5 6 7+ Blank 90 27 2 1 0 0 2 692 11% 3% 0% 0% 0% 0% 0% 85% Page !3 of !46 2d. Total number of k-12 students in household 1 2 3 4 5 6 +7 Blank 80 47 16 8 1 0 1 661 10% 6% 2% 1% 0% 0% 0% 81% 3. How important is Internet access to you or your household? Importance of the Internet Very Important 92% Somewhat Important 6% Not Important 1% No Opinion 1% 0% 25% 50% 75% 100% 4. For your household, how much do you spend each month for local and long distance telephone , TV, and/or Internet? Do NOT include cell phones. More than $50 or less $50-75 $75-100 $100-150 $150-200 $200/month 0 123 112 168 195 193 0% 16% 14% 21% 25% 24% Page !4 of !46 5. How much do you pay now for at home Internet access each month? No I only $10 to $21 to $41 to $61 to More than I don’t Internet use free $20 $40 $60 80 $80/ know hotspots month 46 6 25 148 214 169 139 41 6% 1% 3% 19% 27% 21% 18% 5% 6. What type of Internet do you have at home? Dial-up 8 1% Cable modem 125 16% DSL line 435 56% Fiber 5 1% Satellite 53 7% T1 line 0 0% Cellular wireless 39 5% Broadband 9 1% WISP I don’t know 58 7% Other 46 6% No Internet 35 4% Other types of Internet (open ended question) also cellular wireless also use Cellular wireless to back up DSL And cellular wireless At&t hotspot Broadband Max Broadband Max Broadband that is supplied through the phone line to modem Broadband from Frontier - not sure of exact type Connected to phone/computer dsl but speeds are so slow only one devise can be connected at a time.. just as slow as dial up Page !5 of !46 DSL line and Cable modem Dual DSL Frontier only offers one type Frontier Frontier Frontier Frontier Frontier Frontier "Frontier Speed is 0.4 Mbps" FRONTIER SLOW Frontier - is supposed to be 12 mbps, however, due to location of junction box on 522, we only receive 2 mbps FRONTIER ====WIRELESS===(USES A MODEM) frontier 12 mbps Frontier Communications internet via modem Frontier not sure type Frontier with phone G4 Data service on the cell phone (This is back up) Hot spot I believe it is broadband, it is only 10mbps, terrible , I had faster more reliable internet 10 years ago in Virginia. There are no other options available. I was paying $150 a month for cable internet in Virginia , worth every penny! I do not have access to high speed internet at this address. I need high speed service for my job and teleworking, so I stay in Jefferson County close to my job where I currently have high speed internet. If I had high speed service at my cabin at 3023 Milo School Road in Great Cacapon, I would move there permanently. Unfortunately, Frontier has said that it is unavailable at that location. (And, btw, dial up service will not work for my job. Neither will satellite internet) I had DSL from Frontier but cancelled it due to horrible connectivity. I have both DSL (Frontier) and Satellite (HughesNet) because neither is good enough by themselves. I work from home full time. We critically need a cable or fiber network. I have DSL AND Broadband WISP I have Frontier Internet which comes with my land line phone. I have a modem. I think it is DSL but not sure. I have none at this time because there are no other realistic options besides frontier. I think its Frontier. Broadband WISP I tried to get faster internet only to find out I can't get it in my area from Frontier. I'm only about 3/4 miles out of town. I believe Frontier is over extending their servers and the whole system bogs down even more at peak times. Satellite internet is disrupted during storms and more expensive. I work from home and must have 2 different sources of internet service. I currently pay for Frontier DSL and Excede Satellite mobile wifi hotspot Morgan Wireless Morgan wireless "My only economical choice is with Frontier and they can only provide less than 1 meg in my area. That is pathetic!" Our billing statement says broadband, but I am sure it is DSL Page !6 of !46 Poor internet connection also through cell phone ( Boost Mobile) Skyweb Skyweb, when it is working. Very slow. Super slow Frontier There is barely a cellphone internet signal at my address. Comcast doesn't come out this far. Neighbors say Frontier is a waste of money because it is such a poor signal. I am disabled and can't afford to waste my little bit of money. Through Frontier through Frontier communications Vantage Internet Plus/Loop Port We are paying for Bonded DSL - except receive speeds for a regular DSL line. Disappointed with Frontier We have both Satellite AND DSL Line just hoping at least ONE works at all times We have Frontier as well as Satellite (above only allowed one selection). Neither is reliable and it is needed for business use, so we have both as backup. We have Satellite and DSL as out DSL is VERY slow and only works intermittently. Our Satellite is VERY expensive! when DSL service was out total of 6 weeks this past summer, we drove into town to free wifi providers. not secure enough Wi-fi, I think... 46% of respondents WiFi Modem indicated they have no 7. Based on the type of Internet connection you alternative to their selected above, why do you still have it? (select all that apply) current Internet provider 50% 40% 46% 30% 20% 24% 10% 14% 6% 8% 2% Too expensive to changeBest price availableNot interested in changing No other options Limited other optionsMost reliable service available ! Page !7 of !46 8. How many devices (for example computers, cellphones, smart TVs) 16% of residents have 9 or more connect to the Internet in your household? Internet-connected devices in their Internet-Connected Devices in the Home 1-2 11% 3-4 28% 5-6 27% 7-8 19% 9-10 6% 10+ 10% 7.5% 15% 22.5% 30% 9.
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