the Krvsta/ Gazer October 1991 The Official Publication of the Employees of the Krystal Company

Disabled employees enter Krystal's work force

\K «^ ULJntin l recently, you chance to work is rewarding. "Usu­ ^ II* BV would have had a ally, someone is helping them. Here IK fl H| pretty hard time they feel they are helping me," said ' '* finding a job in the David Martin, manager of SAV-4. "At fast-food business if you were dis­ Krystal, they have a place where they abled. But thaf s changing. feel needed." Our industry has been actively David has hired several special recruiting disabled people since the education students from a nearby early 1980s to increase the pool of high school and a custodian referred candidates and reduce the constant by the PIC. problem of high employee turnover. The employees who come from the In Savannah, Krystal is experiment­ PIC are TJTC-certified, and Krystal is ing with a new program. Working reimbursed for the first 160 hours of with the Private Industry Council their training, which is done by the (PIC), area manager James Bush has restaurant managers. placed eight developmentally dis­ The managers have been very abled employees in his five restau­ supportive, James Bush said. "They rants since June. Seven are still thought there might be a problem employed. with other employees not accepting the For the employee, being given the newcomers, Continued on page 3 Promotions/New Staff

Gary Birdwell has been Edward McDaniel has been promoted to area manager in promoted to district man­ Memphis. He joined Krystal in 1987 and became the man­ ager of district South V, in ager of Murfreesboro 2. As manager, Ed certified MUF-2 as Orlando. a training restaurant and won two consecutive Krystal of Gary joined Krystal in the Year awards, achieving December 1986 as an third place in 1989 and assistant manager trainee. second place in 1990. He was promoted to Last year, Ed was pro­ restaurant manager at moted to field training Nashville 9 and then to field manager in Nashville. He training manager, before he has previous management became an area manager in experience at Long John Jacksonville. Most recently, Silver's and Wendy's. he was senior area manager in Orlando. Ed and his wife Barbra Gary and his wife Darlene live in Orlando have two children—a son, Nathan, and daughter, Calvin Diffey has been Bethany. promoted to field training manager in Nashville. He joined Krystal in October 1990 with 13 years of fast-food experience at New Staff Long John Silver's. In his previous position as man­ Brenda Jones has ager of Nashville 14, he joined Krystal as helped that restaurant secretary for the achieve training certifica­ Training/Communi­ tion. NSH-14 will also join cations and Opera­ the president's club this tions departments. year as a million-dollar restaurant. Brenda previously Calvin is originally from St. Louis, Missouri. He is worked for the married and has two teenagers. Valley Authority (TVA). The Krystal Gazer is published by the Krystal Company for She is married to a all employees of the Company. Please address all corre­ fireman and has spondence to The Krystal Gazer, Training Department, The three daughters, ages Krystal Building, One Union Square, Chattanooga, TN one, five, and eleven. 37402. Susan Thomas Editor Christopher Gilligan Typesetting Design In This Issue ... Disabled employees enter Krystal's work force 1 Promotions/New Staff 2 Cookeville Kwik breaks all sales records 3 Ganjes open second Kwik 4 Ready for Bob's birthday? 5 Pin program recognizes hospitality 5 Around Krystal 6 Safety 8 Krystal People 9 FYI 11 A backward glance 12 Restaurant Openings Cookeville Kwik breaks all opening sales records

Waayn e and Carolyn Hale's second Krystal Kwik has So many people lined up at the drive-thru that police made company history. were needed to deal with traffic jams. "I got a sunburn Thanks to students from a nearby college and other directing traffic for four hours," joked Lee Mclntire, senior customers who came to satisfy their Krystal cravings, the area manager in Knoxville. Hales' Cookeville, Tennessee, restaurant broke a company "Although there were 15 record, selling 12,000 Krystals on opening day. cars in line at times, service moved so quickly that few people left without buying Krystals. Customers were impressed with the speed of service," he said. The sales success was largely due to the work of the 68-person crew, who were well-prepared for the WayneHaleservesabagfulof Krys- rush of business. Three tals to the first customer on opening rented freezers were filled dav' September 9. Service time av- ... T, . , , , , erased 53 seconds per car. with Krystal meat; a bread 6 r truck filled with Krystal buns was parked outside; and a cooler filled with bags of ice sat in the parking lot, so the restaurant wouldn't run low on essentials. The highest sales hour in Krystal history came at 1 p.m. on Saturday, and the sales that afternoon averaged $1100 per hour, Lee said. The Hales' eight-year-old daughter, Annie, perched on top of a bread shelf for most of the Annie Hale cuts the ribbon at Cookeville. At the ceremony were, afternoon to get a bird's eye view of the action. from left: Doug McBroom, Putnam County executive; Betty Case of During opening week, 15,700 customers came through the the Chamber of Commerce, Lee Mclntire; Steve Copeland; Wayne, double drive-thru windows, buying more than 96,000 Annie, and Carolyn Hale, owners; George Seagrave, manager; Krystals—a new company record for first-week sales. John Stites; Deborah Walker, shift leader; Katherine Glenn, field trainer; and Greg Cullum, First Tennessee. The Kwik is 35 miles away from Crossville, where the Hales opened their first restaurant a year ago.

one employee mastered the custodial duties, Art Disabled employees put him on the Krystal grills and hopes to move him up through the production line. Continued from front page David Martin says his new employees are not but that hasn't been the case. They've been ac­ much different from anyone else, except maybe a cepted and have added motivation to the restau­ little more dependable. "They don't call in with rant," he said. "It's more of a teamwork atmo­ little excuses," he said. "When they say they've sphere." done something, they have, and if s done right." Art Petteway, SAV-3 manager, has hired two "It benefits us to hire these special employees," developmentally disabled employees. When Art James said. "In Savannah, it was difficult to get found that reading and written tests were a people to come to work and be on time. We problem, he decided to use verbal tests to train wanted to get more involved with thei cityciiy, andu tIUo them. "The best way to train is to do the job, let get a different level of employee that them do it, and then follow up with them," he said. would come in on time. The employ­ His employees display a strong work ethic. ees who have come through the "They are very conscientious about being at work program are dependable, dedicated, on time, and will do what is asked," Art said. After and anxious to do their jobs." Ganjes open second Kwik

arold Ganje opened his second Krystal HKwik on September 23 in Guntersville, . Although rain dampened the volume of business during opening week, the team's spirits remained high. When the building arrived several days late, there were doubts that the Kwik would open on time. The lot was still being paved on Saturday, September 21, and delivery of the Krystal ball was delayed, but the team worked until the last minute to get ready to open. The opening took place on schedule and "went off without a hitch," Harold said. The mayor and several councilmen were on hand for the ribbon- cutting. Although opening week sales were less than those of Boaz, Harold wasn't disappointed. His Franchisee Harold Ganjehands out a bag of Krystals to the first first Kwik, located in Boaz, Alabama, had the customer at the Guntersville Kwik. highest opening sales until Cookeville opened "We're going to try to win the record back from Cookeville when early last month (See story on page 3). we open our third unit next spring in Ft. Payne!" he said. >v Best friends manage twin Kwiks in Boaz and Guntersville ike Ganje and Jody Goggans Mike said, "I called Jody up at college Mhave been best friends as long and said, 'How would you like to be as they can remember. They played a manager?' His answer was, 'When football together, attended high do I start training?'" school together, and even shared bags Both Mike and Jody worked long, of Krystals together. Now they hard hours when the Boaz Kwik first manage two Kwiks located within 15 opened. "It was hectic, but with him minutes of each other. here, it wasn't just a job," Mike said. "When you're young, you talk "We joked with each other while we about what you're going to do worked. That made it a good time." someday," Mike said. "Many times When the Krystal Kwik opened in we stopped at Krystal restaurants in Guntersville on September 23, Jody Chattanooga and said, 'One of these moved there as manager. The Boaz days, we might own one of these Kwik is only 11 miles away. With things. You never can tell'." both in business, the long-time The Ganjes looked into buying a friends say there will probably be Krystal franchise when Mike was in some friendly rivalry between them. high school, but Krystal wasn't selling Harold Ganje, Jody Goggans, Mike Ganje, As for the local residents, they are franchises then. In 1990 came the and Jonathan Campbell are pictured with excited that Krystal has come to Boaz Nicky Barbee district ana er opportunity for Harold Ganje, Mike's ' m g - and Guntersville. "They had never father, to acquire the franchise for a Krystal in Boaz, seen one of these small Kwiks before, but they know Alabama. Krystals and love them," Mike said. "We see the same Now the two friends could go into business together. people come through four or five times a week." very "body" has a birthday, and so does Bob. For a whole month, we'll be celebrating Bob's birthday. ^ Every time a customer buys one of Bob's special birthday combo meals, we will give them a free piece I of Bob's birthday cake, an individually wrapped chocolate cake from "Little Debbie." Bob's birthday will go from October 14 through November 11. There will be special tray liners and 6- lb. birthday bags for the combo meals. Be sure to suggest Bob's birthday combos to customers. Bag the cakes with cold items, not hot, or by themselves in a 3-lb. bag. The cakes cannot be sold| separately. f Customers may order these special combo meals: 4 Krystals, small fries, small Coke (or other ); 2 doubles, small fries, and small drink; or 3 chili pups, small fries, and small drink.

Pin program recognizes hospitality

You're a Krystal customer and someone has The Krystal hospitality pin is brand new. Dave just gone out of her way to serve you. You see Rusk, director of training and communication says, a smiling face and then notice a round, red "The pin was designed to recognize people who and white pin thatsays, "100 percenthospi- are showing excellent hospitality to our custom­ tality." You've just been served by the best! ers on an ongoing basis." Not only will customers notice the pin, District managers have a limited supply of but so will family, friends, and coworkers. pins to award during their restaurant visits. It will be noticed because it means that the They are on the lookout for people who do more person wearing it has achieved excellence; than just their job. The key is excellence—and she has gonebeyond what is expected to give making the commitment to do a terrific job. customers not only a good experience, but a Will you be the first one to get a pin in your great Krystal experience. restaurant? "I'd Fly 227 Miles for a Krystal"

When Ted Bradshaw of Miami, Horida, and his son have a Krystal craving, they hop into their plane and head for Herndon Airport. Next to the airport is the Krystal (Orlando 2), where they buy a bag full of Krystals and head home! Explains Ted, "When you gotta have a Krystal, you gotta have a Krystal!" (Sent in by Fran Holloway, area manager in Orlando) How to beat the heat ENERGY AMERICA

Building a pipeline in the leather gloves, a hat and jacket California desert is hard work, while he's working. But look on especially when the temperature top of the pipeline, and you will regularly climbs above 120 see Jim's secret weapon for ENERGY AWARENESS MONTH degrees. Jim Reppond should surviving the heat—a Krystal know. He's a pipeline welder squeeze bottle filled with iced who's been working in Baker, tea! OCTOBER 1991 California. (Sent in by Marilyn Riggsby of For safety, Jim wears a long- Chattanooga) sleeved shirt, heavy workboots, Fair goes hog-wild for Krystal's racing pigs

They took the town by storm. The town: Nash­ ville. The occasion: the Tennessee State Fair. The crowd's favorite event: the Krystal racing pigs! The speeding porkers were one of the most popular attractions in this year's state fair, drawing a crowd of 400-500 people for each race. The pigs are owned by Bob Hale, who takes them around the country for fairs and other events. Mexican hairless pigs, Vietnamese pot-bellied pigs, and ordinary pigs took their turns at racing Fans cheer their favorite racing pigs as ' Mr. Bacon" leads the pack into the around the track for cookies. home stretch. An emcee selected children from the audience to root for the contestants, who all had names. "Mr. Bacon" was a crowd pleaser. The spectators who backed a winning pig received a complimentary meal from Krystal that could be redeemed at the fair. This is Krystal's second year as a fair sponsor.

%

Edna Tipton and the Fayetteville 1 team celebrated a record sales day on Saturday, I \ September 14. / Krystal sponsored the pig races, which took place at the Tennessee State Fair in Nashville. Wins Hospitality Contest Krystal Murray has written a winning essay on the word friendly.... hospitality in district South IV. Her prize was a How I greet a person sets the atmosphere for the visit. cooler, awarded Therefore, I want the visit to be as comfortable and by Doretha relaxing as possible to insure repeat business.... Knighton, The first few lines I say to a person allows me to assistant res­ know their character.... Some people enjoy a laugh or taurant man­ two, while others just want a smile. Whatever the case, I ager. Here are don't want to present myself as pushy. excerpts of With a clean, friendly, and polite service person, the Krystal's customer will be returning. This is my main goal at winning essay: Krystal—to insure the customer's business. Not only "When I think does it bring revenue for the company, but it gives me of the word satisfaction at the end of the day to know that a person hospitality, I appreciates my job." usually associate Safety

LEAVE WEIGHT-LIFTING TO THE PRO'S. ASK f OR HELPI

SAFE TY DEPENDS ON YOU Krystal People

Joyce Lane, a Q.S.C. specialist at Chattanooga 16, accepts Julie Hollis, manager of restaurant accounting, has completed her in­ ner 20-year service award from Mike Bender, area man- restaurant training at Chattanooga 3. From left: Ruth Ausmus, Dan Oglesby ager. (AM), Julie Hollis, and vice president Camden Scearce. BAG YOUR

Vanessa Kimble of Augusta 2 receives her one-year pin from Leonard Priscilla Foster of Birmingham 7 received an excellence pin Evans (AM). Also celebrating one-year anniversaries are Pandora Johnson from Rody Davenport HI during the officers' tour. (AUG-6), Teresa Beck (AUG-5), Shannon Jones and Melvin Bolton (AUG- 4).

The management team of Nashville 12 show their 110 Angela Hughes, manager of bank reconciliation, receives her one-year pin plaque. From left: Roger Chenoweth, Carolyn Beach and from Clay Buckner, budget director. C.T. Anderson, RM. NSH-12 has also been awarded the Krystal Kreed plaque. Krystal People

Tami Brown and Linda Starlinghavebeen awarded excellence pins at J AX- Cynthia Pickering receives her one-year pin from David 16. From left: Terry Phillips (RM), Tami Brown, and Reiss Tatum (DM). Kilgore, manager of Pearl, MS 1.

'*•*•-

Sebrena Holmes was recently named employee of the DionneMassengale (center) of the payroll department receives her 10-year month by David Martin, manager of Savannah 4. Sebrena service award from Barbara Julian, payroll supervisor, and Dottie Hender- is a cashier on the second shift. son, manager of payroll.

Andrea Coleman receives her one-year pin Missy Philpot, a shift leader at Tommy Hogue (area manager, Huntsville from manager Doug Harris at Nashville 3. Murfreesboro 1, receives $50 from Betty North) reviews a perfect 110 Pride Shopper Also celebrating one-year anniversaries at Freeman for a 110 Shop. report with Edna Tipton and the crew of NSH-3 are Vickie Priest and Phil Sawyer. Fayetteville 1.

10 FYI ^Points to ponder on > Retainer recovered from trash; becoming a valuable Customer thanks employees To: Ms. Kim Knight employee Krystal #10 Chattanooga, TN If you aren't sure how to make— and keep— your boss happy, consider what you would Dear Ms. Knight, expect from someone working for you. • Common sense and common courtesy are the This morning when we ate at your keys to being a good worker. restaurant, my son left his dental appliances on the tray and we inadvertently threw them away. When • Ask questions when you don't understand, we realized his mistake and called from , I but resist the urge to be helpless. really didn't expect that you could do anything. • If you have to, invest some of your time—off But you could and did! the clock— to learn the ropes. When we came back to the restaurant tonight, we discovered that • Keep healthy relationships with your co­ his appliances had been retrieved and carefully placed in a container workers and avoid cliques. for safekeeping. I can't begin to tell you how relieved he was to have • Always arrive on time and stay until the them back. workday is over. Don't stretch breaks or Your "can-do" attitude is appreciated by all of my family. You lunch time. saved the day! Your concern certainly went beyond anything we anticipated. • If you make a mistake, admit it, ask for help, Thank you so much for helping my son out of a tight spot. Also, then calmly move on. please give a special thank-you to the person who patiently sorted • If you see a coworker in a bind, offer to help through the trash to find them. I know that goes beyond any job as soon as your work is completed. Bear in description he or she could imagine! mind that you might one day find yourself needing a helping hand. t Sincerely, V Sally Young FEEDBACK ' We want to put articles in the Gazer that interest you. To do that, we need your help. Do you have an item for the Gazer, such as a Krystal craving story, or a coworker who should be featured? Yes, I have a story about

I would like my coworker to be featured in the Gazer because

I have a work tip or safety tip to share about

Mv name is and I work at restaurant.

Complete this form and send to The Gazer, Krystal Company, One Union Square, Chattanooga, TN 37402, or give to your [_ restain^rrt manager. Thanks forjjpur helpj .Quite suddenly and without warning,. Herb fell victim to the old adage, "If you don't use it, you lose it." 11 A backward glance...

Bob's not the only one having a birthday this month. October 24 will mark the beginning of Krystal's 60th year in business! Little-known facts about us: Q. How many Krystal do we sell? A. over 200 million a year. We have sold one billion Krystals in the past five years. Q. Who developed the Krystal Kreed? A. company founders R.B. Davenport, Jr., and J. Glenn Sherrill. You can find their pictures on your Kreed plaque. Q. What was the first order ever taken, and how much did it cost? A. 6 Krystals and a cup of coffee. Cost: 35 cents. Q. What were the colors of the first uniforms? A. black and white Q. Where was the first Krystal restaurant built? A. on Cherry Street in Chattanooga, Tennessee. There is still a Krystal restaurant located there. Q. How many Krystal restaurants exist now? A. 231 company-owned, and 8 franchisee-owned Q. In how many states are Krystals located? A. eight: TN, KY, GA, FL, MS, Crystal AL, SC, AR