A Neural Chatbot with Personality
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Classifying Relevant Social Media Posts During Disasters Using Ensemble of Domain-Agnostic and Domain-Specific Word Embeddings
AAAI 2019 Fall Symposium Series: AI for Social Good 1 Classifying Relevant Social Media Posts During Disasters Using Ensemble of Domain-agnostic and Domain-specific Word Embeddings Ganesh Nalluru, Rahul Pandey, Hemant Purohit Volgenau School of Engineering, George Mason University Fairfax, VA, 22030 fgn, rpandey4, [email protected] Abstract to provide relevant intelligence inputs to the decision-makers (Hughes and Palen 2012). However, due to the burstiness of The use of social media as a means of communication has the incoming stream of social media data during the time of significantly increased over recent years. There is a plethora of information flow over the different topics of discussion, emergencies, it is really hard to filter relevant information which is widespread across different domains. The ease of given the limited number of emergency service personnel information sharing has increased noisy data being induced (Castillo 2016). Therefore, there is a need to automatically along with the relevant data stream. Finding such relevant filter out relevant posts from the pile of noisy data coming data is important, especially when we are dealing with a time- from the unconventional information channel of social media critical domain like disasters. It is also more important to filter in a real-time setting. the relevant data in a real-time setting to timely process and Our contribution: We provide a generalizable classification leverage the information for decision support. framework to classify relevant social media posts for emer- However, the short text and sometimes ungrammatical nature gency services. We introduce the framework in the Method of social media data challenge the extraction of contextual section, including the description of domain-agnostic and information cues, which could help differentiate relevant vs. -
Integrating Optical Character Recognition and Machine
Integrating Optical Character Recognition and Machine Translation of Historical Documents Haithem Afli and Andy Way ADAPT Centre School of Computing Dublin City University Dublin, Ireland haithem.afli, andy.way @adaptcentre.ie { } Abstract Machine Translation (MT) plays a critical role in expanding capacity in the translation industry. However, many valuable documents, including digital documents, are encoded in non-accessible formats for machine processing (e.g., Historical or Legal documents). Such documents must be passed through a process of Optical Character Recognition (OCR) to render the text suitable for MT. No matter how good the OCR is, this process introduces recognition errors, which often renders MT ineffective. In this paper, we propose a new OCR to MT framework based on adding a new OCR error correction module to enhance the overall quality of translation. Experimenta- tion shows that our new system correction based on the combination of Language Modeling and Translation methods outperforms the baseline system by nearly 30% relative improvement. 1 Introduction While research on improving Optical Character Recognition (OCR) algorithms is ongoing, our assess- ment is that Machine Translation (MT) will continue to produce unacceptable translation errors (or non- translations) based solely on the automatic output of OCR systems. The problem comes from the fact that current OCR and Machine Translation systems are commercially distinct and separate technologies. There are often mistakes in the scanned texts as the OCR system occasionally misrecognizes letters and falsely identifies scanned text, leading to misspellings and linguistic errors in the output text (Niklas, 2010). Works involved in improving translation services purchase off-the-shelf OCR technology but have limited capability to adapt the OCR processing to improve overall machine translation perfor- mance. -
The Chatbot Revolution
The chatbot revolution Moving beyond the hype and maximizing customer experience Ready for a digital 2% 2017 conversation? 25% 2020 Consumers have higher expectations than ever when it comes to interacting with brands. By 2020, 25% of customer They demand personalized service, easily accessible support options, a quick response after reaching out, and successful resolutions on a tight turnaround. service operations will use To meet these needs, companies are increasing their use of digital channels to chatbot or virtual assistant communicate with customers – in fact, by 2022, 70% of all customer interactions will involve technology like messaging applications, social platforms, or chatbots. technologies, an increase Let’s take a closer look at chatbots. Their functions range from answering simple from just 2% in 2017. questions like informing customers of store hours or location to more advanced ones, like handling a credit card charge dispute. According to Gartner, by 2020, 25% of customer service operations will use chatbot or virtual assistant technologies, an increase from just 2% in 2017. When trying to balance staffing budgets, round- the-clock service availability and a preference for digital platforms, chatbots on paper seem like the obvious – and inevitable – choice to engage customers through automation. But how inevitable is it really? 1. Gartner Magic Quadrant for Customer Engagement Center, Michael Maoz, Brian Manusama, 16 May 2018 www.pega.com The chatbot revolution 01 Why the digital hold up? Consumers and businesses have concerns. Despite Gartner predictions and the obvious excitement around chatbots, overall adoption has been slow. Currently most chatbots are programmed to follow predetermined conversational flows—thus limiting their usefulness for solving complex problems or picking up conversational subtleties. -
Injection of Automatically Selected Dbpedia Subjects in Electronic
Injection of Automatically Selected DBpedia Subjects in Electronic Medical Records to boost Hospitalization Prediction Raphaël Gazzotti, Catherine Faron Zucker, Fabien Gandon, Virginie Lacroix-Hugues, David Darmon To cite this version: Raphaël Gazzotti, Catherine Faron Zucker, Fabien Gandon, Virginie Lacroix-Hugues, David Darmon. Injection of Automatically Selected DBpedia Subjects in Electronic Medical Records to boost Hos- pitalization Prediction. SAC 2020 - 35th ACM/SIGAPP Symposium On Applied Computing, Mar 2020, Brno, Czech Republic. 10.1145/3341105.3373932. hal-02389918 HAL Id: hal-02389918 https://hal.archives-ouvertes.fr/hal-02389918 Submitted on 16 Dec 2019 HAL is a multi-disciplinary open access L’archive ouverte pluridisciplinaire HAL, est archive for the deposit and dissemination of sci- destinée au dépôt et à la diffusion de documents entific research documents, whether they are pub- scientifiques de niveau recherche, publiés ou non, lished or not. The documents may come from émanant des établissements d’enseignement et de teaching and research institutions in France or recherche français ou étrangers, des laboratoires abroad, or from public or private research centers. publics ou privés. Injection of Automatically Selected DBpedia Subjects in Electronic Medical Records to boost Hospitalization Prediction Raphaël Gazzotti Catherine Faron-Zucker Fabien Gandon Université Côte d’Azur, Inria, CNRS, Université Côte d’Azur, Inria, CNRS, Inria, Université Côte d’Azur, CNRS, I3S, Sophia-Antipolis, France I3S, Sophia-Antipolis, France -
Machine Translation for Academic Purposes Grace Hui-Chin Lin
Proceedings of the International Conference on TESOL and Translation 2009 December 2009: pp.133-148 Machine Translation for Academic Purposes Grace Hui-chin Lin PhD Texas A&M University College Station Master of Science, University of Southern California Paul Shih Chieh Chien Center for General Education, Taipei Medical University Abstract Due to the globalization trend and knowledge boost in the second millennium, multi-lingual translation has become a noteworthy issue. For the purposes of learning knowledge in academic fields, Machine Translation (MT) should be noticed not only academically but also practically. MT should be informed to the translating learners because it is a valuable approach to apply by professional translators for diverse professional fields. For learning translating skills and finding a way to learn and teach through bi-lingual/multilingual translating functions in software, machine translation is an ideal approach that translation trainers, translation learners, and professional translators should be familiar with. In fact, theories for machine translation and computer assistance had been highly valued by many scholars. (e.g., Hutchines, 2003; Thriveni, 2002) Based on MIT’s Open Courseware into Chinese that Lee, Lin and Bonk (2007) have introduced, this paper demonstrates how MT can be efficiently applied as a superior way of teaching and learning. This article predicts the translated courses utilizing MT for residents of global village should emerge and be provided soon in industrialized nations and it exhibits an overview about what the current developmental status of MT is, why the MT should be fully applied for academic purpose, such as translating a textbook or teaching and learning a course, and what types of software can be successfully applied. -
Voice Interfaces
VIEW POINT VOICE INTERFACES Abstract A voice-user interface (VUI) makes human interaction with computers possible through a voice/speech platform in order to initiate an automated service or process. This Point of View explores the reasons behind the rise of voice interface, key challenges enterprises face in voice interface adoption and the solution to these. Are We Ready for Voice Interfaces? Let’s get talking! IO showed the new promise of voice offering integrations with their Voice interfaces. Assistants. Since Apple integration with Siri, voice interfaces has significantly Almost all the big players (Google, Apple, As per industry forecasts, over the next progressed. Echo and Google Home Microsoft) have ‘office productivity’ decade, 8 out of every 10 people in the have demonstrated that we do not need applications that are being adopted by world will own a device (a smartphone or a user interface to talk to computers businesses (Microsoft and their Office some kind of assistant) which will support and have opened-up a new channel for Suite already have a big advantage here, voice based conversations in native communication. Recent demos of voice but things like Google Docs and Keynote language. Just imagine the impact! based personal assistance at Google are sneaking in), they have also started Voice Assistant Market USD~7.8 Billion CAGR ~39% Market Size (USD Billion) 2016 2017 2018 2019 2020 2021 2022 2023 The Sudden Interest in Voice Interfaces Although voice technology/assistants Voice Recognition Accuracy Convenience – speaking vs typing have been around in some shape or form Voice Recognition accuracy continues to Humans can speak 150 words per minute for many years, the relentless growth of improve as we now have the capability to vs the typing speed of 40 words per low-cost computational power—and train the models using neural networks minute. -
Information Extraction Based on Named Entity for Tourism Corpus
Information Extraction based on Named Entity for Tourism Corpus Chantana Chantrapornchai Aphisit Tunsakul Dept. of Computer Engineering Dept. of Computer Engineering Faculty of Engineering Faculty of Engineering Kasetsart University Kasetsart University Bangkok, Thailand Bangkok, Thailand [email protected] [email protected] Abstract— Tourism information is scattered around nowa- The ontology is extracted based on HTML web structure, days. To search for the information, it is usually time consuming and the corpus is based on WordNet. For these approaches, to browse through the results from search engine, select and the time consuming process is the annotation which is to view the details of each accommodation. In this paper, we present a methodology to extract particular information from annotate the type of name entity. In this paper, we target at full text returned from the search engine to facilitate the users. the tourism domain, and aim to extract particular information Then, the users can specifically look to the desired relevant helping for ontology data acquisition. information. The approach can be used for the same task in We present the framework for the given named entity ex- other domains. The main steps are 1) building training data traction. Starting from the web information scraping process, and 2) building recognition model. First, the tourism data is gathered and the vocabularies are built. The raw corpus is used the data are selected based on the HTML tag for corpus to train for creating vocabulary embedding. Also, it is used building. The data is used for model creation for automatic for creating annotated data. -
A Second Look at Word Embeddings W4705: Natural Language Processing
A second look at word embeddings W4705: Natural Language Processing Fei-Tzin Lee October 23, 2019 Fei-Tzin Lee Word embeddings October 23, 2019 1 / 39 Overview Last time... • Distributional representations (SVD) • word2vec • Analogy performance Fei-Tzin Lee Word embeddings October 23, 2019 2 / 39 Overview This time • Homework-related topics • Non-homework topics Fei-Tzin Lee Word embeddings October 23, 2019 3 / 39 Overview Outline 1 GloVe 2 How good are our embeddings? 3 The math behind the models? 4 Word embeddings, new and improved Fei-Tzin Lee Word embeddings October 23, 2019 4 / 39 GloVe Outline 1 GloVe 2 How good are our embeddings? 3 The math behind the models? 4 Word embeddings, new and improved Fei-Tzin Lee Word embeddings October 23, 2019 5 / 39 GloVe A recap of GloVe Our motivation: • SVD places too much emphasis on unimportant matrix entries • word2vec never gets to look at global co-occurrence statistics Can we create a new model that balances the strengths of both of these to better express linear structure? Fei-Tzin Lee Word embeddings October 23, 2019 6 / 39 GloVe Setting We'll use more or less the same setting as in previous models: • A corpus D • A word vocabulary V from which both target and context words are drawn • A co-occurrence matrix Mij , from which we can calculate conditional probabilities Pij = Mij =Mi Fei-Tzin Lee Word embeddings October 23, 2019 7 / 39 GloVe The GloVe objective, in overview Idea: we want to capture not individual probabilities of co-occurrence, but ratios of co-occurrence probability between pairs (wi ; wk ) and (wj ; wk ). -
Cw2vec: Learning Chinese Word Embeddings with Stroke N-Gram Information
The Thirty-Second AAAI Conference on Artificial Intelligence (AAAI-18) cw2vec: Learning Chinese Word Embeddings with Stroke n-gram Information Shaosheng Cao,1,2 Wei Lu,2 Jun Zhou,1 Xiaolong Li1 1 AI Department, Ant Financial Services Group 2 Singapore University of Technology and Design {shaosheng.css, jun.zhoujun, xl.li}@antfin.com [email protected] Abstract We propose cw2vec, a novel method for learning Chinese word embeddings. It is based on our observation that ex- ploiting stroke-level information is crucial for improving the learning of Chinese word embeddings. Specifically, we de- sign a minimalist approach to exploit such features, by us- ing stroke n-grams, which capture semantic and morpholog- ical level information of Chinese words. Through qualita- tive analysis, we demonstrate that our model is able to ex- Figure 1: Radical v.s. components v.s. stroke n-gram tract semantic information that cannot be captured by exist- ing methods. Empirical results on the word similarity, word analogy, text classification and named entity recognition tasks show that the proposed approach consistently outperforms Bojanowski et al. 2016; Cao and Lu 2017). While these ap- state-of-the-art approaches such as word-based word2vec and proaches were shown effective, they largely focused on Eu- GloVe, character-based CWE, component-based JWE and ropean languages such as English, Spanish and German that pixel-based GWE. employ the Latin script in their writing system. Therefore the methods developed are not directly applicable to lan- guages such as Chinese that employ a completely different 1. Introduction writing system. Word representation learning has recently received a sig- In Chinese, each word typically consists of less charac- nificant amount of attention in the field of natural lan- ters than English1, where each character conveys fruitful se- guage processing (NLP). -
Effects of Pre-Trained Word Embeddings on Text-Based Deception Detection
2020 IEEE Intl Conf on Dependable, Autonomic and Secure Computing, Intl Conf on Pervasive Intelligence and Computing, Intl Conf on Cloud and Big Data Computing, Intl Conf on Cyber Science and Technology Congress Effects of Pre-trained Word Embeddings on Text-based Deception Detection David Nam, Jerin Yasmin, Farhana Zulkernine School of Computing Queen’s University Kingston, Canada Email: {david.nam, jerin.yasmin, farhana.zulkernine}@queensu.ca Abstract—With e-commerce transforming the way in which be wary of any deception that the reviews might present. individuals and businesses conduct trades, online reviews have Deception can be defined as a dishonest or illegal method become a great source of information among consumers. With in which misleading information is intentionally conveyed 93% of shoppers relying on online reviews to make their purchasing decisions, the credibility of reviews should be to others for a specific gain [2]. strongly considered. While detecting deceptive text has proven Companies or certain individuals may attempt to deceive to be a challenge for humans to detect, it has been shown consumers for various reasons to influence their decisions that machines can be better at distinguishing between truthful about purchasing a product or a service. While the motives and deceptive online information by applying pattern analysis for deception may be hard to determine, it is clear why on a large amount of data. In this work, we look at the use of several popular pre-trained word embeddings (Word2Vec, businesses may have a vested interest in producing deceptive GloVe, fastText) with deep neural network models (CNN, reviews about their products. -
Intellibot: a Domain-Specific Chatbot for the Insurance Industry
IntelliBot: A Domain-specific Chatbot for the Insurance Industry MOHAMMAD NURUZZAMAN A thesis submitted in fulfilment of the requirements for the degree of Doctor of Philosophy UNSW Canberra at Australia Defence Force Academy (ADFA) School of Business 20 October 2020 ORIGINALITY STATEMENT ‘I hereby declare that this submission is my own work and to the best of my knowledge it contains no materials previously published or written by another person, or substantial proportions of material which have been accepted for the award of any other degree or diploma at UNSW or any other educational institute, except where due acknowledgement is made in the thesis. Any contribution made to the research by others, with whom I have worked at UNSW or elsewhere, is explicitly acknowledged in the thesis. I also declare that the intellectual content of this thesis is the product of my own work, except to the extent that assistance from others in the project’s design and conception or in style, presentation and linguistic expression is acknowledged.’ Signed Date To my beloved parents Acknowledgement Writing a thesis is a great process to review not only my academic work but also the journey I took as a PhD student. I have spent four lovely years at UNSW Canberra in the Australian Defence Force Academy (ADFA). Throughout my journey in graduate school, I have been fortunate to come across so many brilliant researchers and genuine friends. It is the people who I met shaped who I am today. This thesis would not have been possible without them. My gratitude goes out to all of them. -
The Inner Circle Guide to AI, Chatbots & Machine Learning
The Inner Circle Guide to AI, Chatbots & Machine Learning Sponsored by The Inner Circle Guide to AI, Chatbots and Machine Learning © ContactBabel 2019 Please note that all information is believed correct at the time of publication, but ContactBabel does not accept responsibility for any action arising from errors or omissions within the report, links to external websites or other third-party content. 2 Understand the customer experience with the power of AI Employees Customers Businesses Increase agent Elevate customer Gain improved engagement experience VoC insights Artificial Customer Machine Intelligence surveys learning Recorded CRM VoC calls notes analytics Social media Chatbots Surveys opentext.com/explore CONTENTS Contents ..................................................................................................................................................... 4 Table of Figures ........................................................................................................................................... 6 About the Inner Circle Guides ..................................................................................................................... 7 AI: Definitions and Terminology ................................................................................................................. 9 Definitions............................................................................................................................................. 11 Use Cases for AI in the Contact Centre ....................................................................................................