C CHAT TM

Web chat service solution

Today’s customers choose to ¥¥ Give your clients instant ¥¥ Route different customer communicate in a wide variety communication with your initiated web chat. of ways, including phone, , internal teams, meaning ¥¥ Request to specific teams like SMS, web chat, and better customer service. sales, support and accounts. Twitter. Smarter customer ¥¥ Instant sales leads for your engagement starts with being able ¥¥ Direct the web chat request business when a visitor to communicate effectively in the to our CyChat web based initiates a web chat request manner your customers choose. desktop client. from your website. ¥¥ One-on-one or multi-party Chat is fast becoming a channel ¥¥ Better first impressions of chat. of choice for customer service your business when new and and is the perfect complement to existing clients get answered ¥¥ Transfer current chat or our CyCC™ omni-channel contact quickly and efficiently. web chat requests to your centre solution. colleagues quickly and easily. ¥¥ Personal rather than an open public forum. Customers increasingly start their relationship with your business ¥¥ Overcomes issues with Chat is fast online and it’s a simple next step accents, regional dialects, becoming“ a to click and chat with a member of noisy environments etc. your team. channel of choice ¥¥ Provides an audit trail of the interaction. for customer Your customers will appreciate the service. more direct and personal service ¥¥ Very efficient, introducing that web chat provides. It’s not multiple chats for agents. and therefore your ¥¥ Enhances customer service as interaction with your customer is teams can talk to each other only with them, not visible as part internally and provide the best of an open forum or discussion. response for the customer.

By building customer-centric, ¥¥ Integrate CyChat with our omni-channel technology into CyCC™ solution for full your sales and support structure, omni-channel call centre your organisation will embrace the functionality. myriad of emerging technology and methods of communication.

Customer experience technology for a smarter business | www.cytrack.com