EDUCATION American Public University ● B.S. Information Systems Security (8/2014) ● Certifications: CCNA, CCENT, CompTIA A+ ____________TECHNOLOGY SUMMARY
● Operating Systems: Windows 7/8/10/Server 2008, Server 2012, Linux (Ubuntu & Debian) ● Proficiencies: CiscoIOS, Icinga, Munin, Nessus, Zenmap, ExtremeXOS, Filezilla, AVG, Kaspersky, Acronis, Active Directory ______
RELEVANT EXPERIENCE Self Employed IT Consultant 6/2010 Present ➢ Responded to requests for technical assistance in person, via phone, and remotely for the following technologies: Windows and Mac OS based end points (Laptops and Desktops), Tablets & Smartphones (IOS & Android), and Microsoft Office. As well as provide support for various office equipment (printers, scanners). ➢ Ensure the functionality of all of the PC/MAC desktops ➢ Install and support LANs, WANs, network segments, Internet, and intranet systems ➢ Monitor networks to ensure security and availability to specific users ➢ Install and maintain network hardware and software ➢ Continually updated personal knowledge of computing hardware, operating systems, and software ➢ Maintained confidentiality and discretion when working with access credentials and sensitive materials ZeroLag Communications, El Segundo, CA System Administrator, 10/2014 11/2015 ➢ Provide technical support for midsize to large enterprise level organizations ➢ Acknowledge all incoming customer requests either by phone, email, or through ticketing system. ➢ Troubleshoot a variety of technical and nontechnical issues customers are having with their web hosting plans and services. ➢ Follow polices related to disaster recovery, outages, and followup procedure ➢ Monitor infrastructure by way of Icinga (Nagios), monitor bandwidth by way of MRTG and monitor server system resources by way of Munin ➢ Configure and troubleshoot email client issues across various platforms (Andriod, iOS, Windows, MAC). ➢ Assist with management of server backup platforms. ZeroLag Communications, El Segundo, CA Datacenter Operations Engineer, 4/2013 – 10/2014 ➢ Perform preventative maintenance activities to ensure optimal operation and reduce outages. ➢ Assist Network Engineers to configure, deploy, and secure all networking equipment. ➢ Assist in creation and documentation of new processes regarding migrations, expansions and aspects of daytoday activities regarding equipment maintenance, installation and removal. ➢ Deploy, maintain, and monitor all internal workstations ➢ Install and decommission servers, networking equipment, cabling, optics and configurations. ➢ Interface with clients to ensure a high level of customer satisfaction by promptly mitigating problematic issues. ➢ Maintain inventory of datacenter consumables and replenish stock as necessary.
Los Angeles Southwest College, Los Angeles, CA IT Support Assistant, 8/2010 10/2012 ➢ Developed and implemented desktop computing and networking standards and procedures to simplify network environment and troubleshooting ➢ Assigned and managed end users’ access to network resources in compliance with Los Angeles Southwest College’s policy and procedures ➢ Assisted in risk assessments to ensure optimum IT infrastructure security ➢ Assisted administrative office personnel with hardware and software problems, provided troubleshooting, and saw all workstation and network issues to resolution