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Preparation Explanation Table of Contents Preparation Explanation Table of Contents The 2017 Corporate Social Responsibility Report of China CITIC Bank Corporation Limited is hereinafter referred to as “the Report”. China CITIC Bank Corporation Limited is hereinafter referred to as “the Bank”. China CITIC Bank Corporation Limited and its subsidiaries are hereinafter referred to as “the Group” 1. The subsidiaries of China CITIC Bank Corporation Limited include: Zhejiang Lin’an CITIC Rural Bank, CITIC Financial Leasing Co., Ltd., CITIC International Financial Holdings Limited, China CITIC Bank (Hong Kong) Investment Limited (formerly known as “China Investment and Finance Limited”) and CITIC aiBank Corporation Limited. Preparation Basis The basis for preparation of the Report includes the Opinions on Strengthening Social Responsibilities of Banking Financial Institutions promulgated by the China Banking Regulatory Commission (“CBRC” hereinafter), the SSE Guidelines on Environmental Information Disclosure of Listed Companies, Guidelines on Preparation of Report on Company’s Fulfillment of Social Responsibilities and relevant notifications released by the SSE. The Report was prepared in accordance with the index systems as detailed in the Guide of Report on Sustainable Development (4th Version) (G4) issued by the Global Reporting Initiative (“GRI” hereinafter) and ISO14064-1. The Report was prepared with reference made to the Guidelines on Corporate Social Responsibilities of Banking Financial Institutions promulgated by the China Banking Association (“CBA” hereinafter) and GB/T36001-2015 Guide on the Preparation of Social Responsibilities Report. Preparation Method The work process related to preparation of the Report was based on the Measures of China CITIC Bank for Management of Social Responsibility Reporting and work approach was based on the Information Management System for Social Responsibility Reporting of the 02 Chairperson’s Chapter 1 Chapter 5 Bank. Statement Strategy and Management Employees and Culture Information about the Board of Directors, the Board of Supervisors, corporate governance and risk management information and financial 04 President’s Statement 13 Fruitful Strategy Implementation 59 Basic Profile of Employees data in the Report were sourced from the 2017 Annual Report (A Share) of the Group. For the purpose of the Report, denomination 15 Improvement and Upgrading of Corporate 60 Basic Staff Welfare Programs currency is “Renminbi” and “as at the end of the year, as at the end of the reporting period” refers to “as at 31 December 2017”. 06 The Group’s Profile Cultural System 61 Equal Pay for Equal Work The reporting period of the data and statements disclosed in the Report is identical with those of the Report (unless otherwise specified). 15 Effective Building of Corporate Culture 07 Key Performance 61 Improved Assessment Mechanism Methodologies for collection of data, statements and cases disclosed in the Report are made through the online information management 17 Enhanced Awareness of the Corporate Indicators 61 Career Planning for Employees system. All data mentioned in the Report relating to the previous reporting period are basically consistent with those disclosed in the Social Responsibility (CSR) Philosophy previous report of the Bank. In the event of data adjustment, explanations thereof are provided in corresponding sections of the Report. 61 Caring Physical and Mental Health 08 Ten-year Development 18 Identification of Key CSR Topics 62 Protection of the Legitimate Rights and The Report was written in the Simplified Chinese. The English version was translated based on the Simplified Chinese version. In case of of the Corporate 18 Enhancement of CSR Communication any discrepancies among the versions, the Simplified Chinese version shall prevail. Social Responsibility Interests of Employees 21 Strengthening of CSR Management 64 Enhanced Vocational Training Preparer of the Report Report 65 Caring for Employees’ Lives The Report was prepared by the Culture, Labor Union Office & Security Department of China CITIC Bank Corporation Limited located in Chapter 2 Corporate Governance and Risk Control No.9 Chaoyangmen Beidajie, Dongcheng District, Beijing. Annexes Chapter 6 Reporting Period 23 Improvement of Corporate Governance 84 Corporate Structure Public Benefit and Charity The reporting period, as covered by the Report, ranges from 1 January 2017 to 31 December 2017 (unless otherwise specified), 29 Strengthening Risk Management coinciding with that of the annual report. The time ranges of the statistics regarding the statements, data and cases of the Group/the 85 Outlet Map 67 Enthusiastic Return to the Society Bank as mentioned in the Report coincide with those of the Report. 86 Honors Chapter 3 69 Implementing Precision Poverty alleviation Responsibility of the Report 88 Independent Assurance Duty Performance and Obligations through Finance Report 70 Enhancing Efforts in Targeted Poverty The Report was deliberated and adopted by the Board of Directors, the Board of Supervisors and the senior management of the Bank. 33 Enthusiastic Response to National Alleviation The Board of Directors and all directors of the Bank guarantee that the information contained herein does not include any false records, 90 Index for GRI Indicators Strategies 71 Providing Considerate Financial Services misleading statements or material omissions, and assume several and joint liabilities for its truthfulness, accuracy and completeness. 92 Feedback Questionnaire 37 Implementation of National Policies 73 Promoting Financial Literacy Assurance of the Report 42 Participation in Development of the Banking 75 Organizing Employee Volunteer Activities PwC Zhong Tian LLP has carried out independent limited assurance of the Report and produced its independent assurance report thereof Sector 42 Promotion of Party Building (refer to the relevant annex of the Report). Chapter 7 Publication of the Report 44 Safeguarding Financial Order Green Banking and Environmental The Simplified Chinese version of the Report is released in the three forms of interim announcement, printed hardcopy and PDF electronic Protection edition. The English version of the Report is published in PDF electronic form only. The interim announcement (the Simplified Chinese Chapter 4 Customers and Services 77 Influence of Climate Change version) is released at SSE. Hardcopies (the Simplified Chinese version) are distributed to the public via outlets of the Bank, by postal 77 Support for Green Credit service or at related events. The PDF electronic edition (the Simplified Chinese version and the English version) is made available on the 47 Protection of Customer Rights and Interests official website of the Bank (http://www.citicbank.com/). 80 Promotion of E-banking Transactions 50 Improvement for Service Quality The Bank has officially published its social responsibility report once a year as of 2008. The Report is both the 10th social responsibility 81 The Practice of Energy Conservation and 52 Enhancement for Customer Experience th Emission Reduction report officially published by the Bank and the 9 social responsibility report officially published by the Bank after independent assurance 57 Strengthened Management of Suppliers by a third party. 1 Data of “the Group” in the Report did not include CITIC aiBank Corporation Limited. 2 China CITIC Bank Co., Ltd. 2017 Corporate Social Responsibility Report Chairperson’s Statement 3 Fully Implementing Policies on Inclusive Pressing ahead with Precision Poverty stressed the leading role of Party building Finance Alleviation through Finance culture and highlighted the centric position of customers. It also identified the vision Committed to the concept of inclusive Paying great attention to poverty alleviation, of “To become the best provider of finance, the Bank explicitly proposed the Bank actively implemented precision comprehensive financial services which greater favor to inclusive financial sectors poverty alleviation through finance, is responsible, warm, characteristic and such as small and micro businesses, formulated the “13th five-year plan” on has dignity”, the mission of “seek value “agriculture, farmer and rural area” and the work and took a series of measures for customers, happiness for employees poverty alleviation. Within the reporting such as enhancing credit support and and benefits for shareholders, and assume period, the Bank set up Inclusive Finance improving the product system. By the end due responsibilities to the society”, the Leading Group headed by me, formulated of the reporting period, the Bank’s loan core values of “Customer Focus, Trust, the inclusive financial development plan balance for precision poverty alleviation Innovation, Collaboration, Excellence” and accelerated to realize concentrated through finance reached RMB 4.225 billion, and the brand slogan of “Integrity and review, approval, loan extension up 50.62%. Moreover, it continued to Intelligence Lead to Prosperity”. and post-loan management through donate RMB 7 million to targeted poverty The Bank cared for personal development “implementation in pilot areas first step alleviation in Tibet, Gansu and Xinjiang and and physical and mental health of its by step”. Focused on financial service sent managers to local areas for precise employees and provided the entire staff for small and micro businesses as implementation and actual effect. with smooth career development paths priority of inclusive finance, the Bank The Bank has established a complete and all-round
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