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South Community Further information about the content, reference sources or production of this leaflet can be obtained from the Patient Treatment Team Information Centre. Doxford Park This information can be made available in a range of formats on request (eg Braille, audio, larger print, easy read, BSL or other Patient information leaflet languages). Please contact the Patient Information Centre Tel: 0191 223 2545 Published by the Patient Information Centre 2016 Copyright, Northumberland, Tyne and Wear NHS Foundation Trust Ref, PIC/761/0116 January 2016 V1 www.ntw.nhs.uk/pic Tel: 0191 223 2545 Review date 2019 Follow us www.facebook.com/NTWNHS @ntwnhs South Community Treatment Team Teleport House, 4 Grayling Court, Introduction Doxford International Business Park, This leaflet provides you with information that you may find Sunderland, SR3 3XD. useful during your time with our service. From the A19 From Tyne Tunnel & Jarrow A1231 Exit the A19 at signs for ‘Sunderland A690’. At the roundabout take the exit for ‘Doxford We want to offer you as much help and support as you feel you International’ onto the B1286. A1231 Sunderland Washington Pennywell need, to enable you to live the life you want. If you are not sure Follow to the next roundabout and take the A19 about anything in this leaflet please ask a member of staff. second exit, into Doxford International Park. At the next roundabout take the second exit Springwell onto Admiral Way. Penshaw A690 Turn first right and our clinic is in the Teleport New What is the Community Treatment Team? Silksworth building on the left. A1018 New The Community Treatment Team provides an assessment and Herrington Doxford B1286 From the A690 Park Ryhope treatment service for people who are experiencing difficulty with Moorside Continue on the A690 to the roundabout A183 A182 their mental health. joining the A19. Take the exit signed for ‘Doxford International’ onto the B1286. A690 A19 Follow to the next roundabout and take the Houghton second exit, into Doxford International Park. WE ARE The team is made up of a number of health care professionals le Spring HERE At the next roundabout take the second exit Seaham including Consultant Psychiatrists, Registered Nurses Mental onto Admiral Way. N Hetton-le-Hole Health, Occupational Therapists, Clinical Support Assistants, Turn first right and our clinic is in the Teleport WE A690 building on the left. S A182 Peer Support Workers and Junior Doctors. From 2 miles From Durham Easington From Students may also be involved in your assessment and Sunderland Centre Nearby Bus Stops treatment. They will speak to you and ask for your consent, but (& service numbers) Board Inn if you do not wish for them to be involved please let them know. Roundabout Teams will be linked to GP practices. Your care team will let you From A690 know which team you will receive your care from. The Tyne Tunnel East Herrington B1286 If this is inconvenient to you then appointments may also be Y A19 A W From arranged within your own home. 37, 593 Y I T C C A Doxford WE ARE M B E Park R HERE W E L L Who is it for? W B1286 A MONARCH WAY Y The Community Treatment Team provides a service for men E 13, 37, X1 Moorside CITY WAY M P and women over the age of 18 years who require a period of No Right Turn O R 20, 33, 37, 39, onto Emporer Way E 592, 593, X35 assessment and treatment. R W A Car Parking Y Teleport AY Barclays There is a car park behind IRAL W 13, 20, 33, 39, ADM Teleport House. Parking is A690 592, 595 ,X1, X35 free but limited. We have Regus DOXFORD dedicated NTW parking From A19 spaces for visitors who will Houghton From INTERNATIONAL require a parking permit le Spring Teesside available from reception. Location map by Active Maps Limited www.activemaps.co.uk. 2 Map contains Ordnance Survey data © Crown copyright and database right 2016 7 Initial Response Service Why do I need to attend? Tel: 0303 123 1145 Involvement with us is of your choice, you can self refer or Fax: 0191 566 7200 may be referred to the service by your GP, another health Email: [email protected] professional, social services or a family member. We always need your consent before we proceed with a referral from Please note that information sent to the Trust via email is sent someone other than yourself. at your own risk. Often when people are experiencing difficulty with their mental Contact details for community team health they will need to be seen by a specialist service to South Community Treatment Team assess their current mental health needs and see how they can Teleport House be helped. 4 Grayling Court Doxford International Business Park What will happen at my first appointment? Sunderland You will initially see a nurse and have a chance to talk about SR3 3XD your current problems. Following this the nurse will have a discussion with a doctor; whilst this is happening you will receive some basic physical health checks such as your blood pressure, pulse and temperature. We can also check your weight and BMI and take blood samples if they are indicated. Both the nurse and the doctor will meet with you to discuss and agree options available to meet your current needs, either with our team or with another service. Anything you say will be confidential within the team unless there is a legal duty to share information with other professionals, your family or carer. This will be explained before the assessment. If you have any concerns about confidentiality please talk to a member of staff. After your assessment, a letter will be sent to your family doctor and the referrer if these are different. You will be asked if you would like to receive a copy of the letter. 6 3 You will be given a contact number of the Community Treatment What if I have a comment, suggestion, compliment or Team so that you will be able to telephone if you cannot attend complaint about the service? your next appointment. If you want to make a comment, suggestion, compliment or complaint you can: Staff can provide you with health information leaflets which may • talk to the people directly involved in your care include information about your diagnosis, treatment, self help • ask a member of staff for a feedback form, or complete a form and support agencies. on the Trust website www.ntw.nhs.uk (click on the ‘Contact Us’ tab) What will happen next? • telephone the Complaints Department Tel: 0191 245 6672 If you choose to see us again, you will meet with one of our • We are always looking at ways to improve services. Your team and together you will agree a treatment plan which is feedback allows us to monitor the quality of our services and based on your individual needs. Treatment offered in our team act upon issues that you bring to our attention. is evidence based, which means it has been researched and - Points of You - available from staff. proven to be effective. - Friends and Family Test - available from staff or online at www.ntw.nhs.uk/fft How long are appointments? The first appointment can last up to two hours. You are Useful contacts welcome to bring a carer, friend or advocate with you. • Patient Advice and Liaison Service (PALS) Tel: 0800 328 4397 or 0191 566 7074 Personal safety • (ICA) North East NHS Independent Complaints Advocacy Trust staff carry devices that can monitor and record abusive Tel: 0808 802 3000 behaviour. They can alert and receive support from emergency services and the recordings may be used in court proceedings. How do I contact my care team? Staff will treat all patients and their families with dignity and You will be able to contact your team through the new single respect and expect the same in return. point of access, the Initial Response Service (IRS), which will be able to help with any queries you have as well as putting Interpreters you directly in touch with your team. You can ring the Initial If you would like an interpreter, this can be arranged prior to Response Service at any time. your appointment. 4 5.
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