Terminal 5 – Departures Level

Terminal 5 – Departures Level Shopping, eating and services Eating & Drinking Public areas Passenger areas Caffè Nero 1 8 Before/After Security Carluccio’s 14 10 Escalator 9 Giraffe 12 11 Gordon Ramsay Plane Food 29 Lift 12 Huxleys 9 Passenger Lounge/Seating area 11 Security/Passport Control Lovejuice 18 Wagamama 28 Toilets – Female 13 5 Tuns Pub & Kitchen 32 Toilets – Male

1 4 28 5 6 2 3 7 26 19

20 Check In 14 27 21 29 15 16 26 22 23

24 25 Check In Shopping 18 17 Duty Free 30 World Duty Free 27 31

Fashion and accessories 32 Accessorize 6 Services Check In Harrods Department Store 26 33 37 Currency & ATM 34 Technology/Entertainment 35 36 Best of the Best 13 Thomas Cook and ATM 3 Dixons 21 Thomas Cook 10 Thomas Cook and ATM 16 Dixons “Add” 23 1st Check In HMV 22 Thomas Cook and ATM 25 Sony 11 Travelex 7 Vodafone 4 Travelex and ATM 19 Travelex 33 Travel essentials and souvenirs Boots 5 Customer Services & Information Boots 24 Excess Baggage 30 Glorious Britain 35 HM Customs VAT Exports 31 Rolling Luggage 34 Passenger Lounges – by invitation only WHSmith 15 Internet WHSmith 20 Internet 2 British Airways Galleries Lounge North 8 WHSmith 36 Internet 17 British Airways Galleries Lounge South 37

Passenger areas Eating & Drinking Escalator Lift Bagel Street 2 Passenger Lounge/Seating area Caviar House Seafood Bar 45 Toilets – Female EAT 35 Toilets – Male ITSU 46 Children’s play area J D Wetherspoon – ‘The Crown Rivers’ 3 4 3 Pret A Manger 8 5 3 6 Starbucks 18 8 V Bar 44 1 2 18 To additional 12 7 Departure Gates 13 9 14 10 8 15 11 16 17 19 20 27 21 22 23 24 25 26

29 Shopping 35 Fashion and accessories 28 Accessorize 5 Duty Free 34 Bvlgari 39 30 Transit System World Duty Free 28 to T5b Coach 38 31 World Duty Free (inc. World 36 32 46 Dior 31 of Whiskies & Cigar House) 29 Gucci 32 33 45 46 World Duty Free Express 7 47 JD 19 37 48 Kurt Geiger 21 38 Technology/Entertainment 39 Links of London 16 40 To British Airways Nokia 41 41 Lounges 49 Mappin & Webb 30 PC World 25 42 Montblanc 11 43 Mulberry 17 Travel essentials and souvenirs Services 44 Paul Smith ‘Globe’ 43 Caviar House & Prunier 47 Prada 33 Chocolate Box 4 Currency & ATM Reiss 23 Glorious Britain 12 Thomas Cook 26 Sunglass Hut 22 Harrods 42 Travelex and ATM 9 Smythson 40 Travelex and ATM 36 To additional Hughes & Hughes Departure Gates Ted Baker 20 (WHSmith Books from 03/09) 24 The Pen Shop 10 Hughes & Hughes Internet Thomas Pink 15 (WHSmith from 03/09) 48 Internet 1 Tie Rack 13 Rolling Luggage 14 Internet 27 Tiffany & Co. 37 WHSmith 6 Internet 34

Passenger areas Escalator Lift Gate 47/48 Passenger Lounge/Seating area Toilets – Female Toilets – Male Children’s play area Gate 46

Gate 32/33 1

Gate 45 2 3

4 Gate 34 5 6 Gate 35 12 7 Escalator up to Gate 44 British Airways 8 Galleries Lounge 9 – invitation only 10 13 11 14

Gate 43

Shopping Eating & Drinking

Duty Free Apostrophe 1 World Duty Free 7 Caviar House Seafood Bar 12 J D Wetherspoon 14 Fashion and accessories Gate 36 Collection 8 Gate 42 David Clulow 10 Services Gate 37 Currency & ATM Gate 39 Technology/Entertainment Travelex 9 Dixons 6 Thomas Cook 2 Gate 38

Travel essentials and souvenirs Internet Boots 11 Internet 13 Harrods 4 WHSmith 5

Public areas Passenger areas Before/After Security Baggage Reclaim Escalator Lift

Meeting point 1 Passenger Lounge/Seating area 2 Security/Passport Control Toilets – Female Toilets – Male 3 4

5 6

7 21 8 12 9 10 11

13 Services 20 Travel 11 11 14 British Hotel Reservation Centre 15 inc. ‘Shop & Collect’ Pick-up Point 9 16 Left Luggage 2

National Express 16 Escalator up to 17 Rail Ticket Desk 21 British Airways Lounge – 18 invitation only 19 Currency & ATM Thomas Cook 13 Thomas Cook 15 Shopping Thomas Cook – ATM 18 Travelex 10 Duty Free Travelex 12 World Duty Free 11 Travelex – ATM 1 Travelex – ATM 7 Technology/Entertainment Eating & Drinking Leisure Link 5 Customer Services & Information Leisure Link 17 Costa 20 British Airways Baggage Giraffe Juice 3 & Customer Service Desk 14 Travel essentials and souvenirs Krispy Kreme 19 Car Rental & Travel Information Centre 8 WHSmith 6 M&S Simply Food 4