Dear Guest, Welcome to the Fort Macarthur Inn in San Pedro Housing Annex for Los Angeles
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Dear Guest, Welcome to the Fort MacArthur Inn in San Pedro Housing Annex for Los Angeles AFB; the beautiful and historic Fort MacArthur, Space and Missile System Center Los Angeles AFB. We sincerely hope your stay with us will be an enjoyable and comfortable one. With our mild climate, any time of year is a good time to explore what Southern California has to offer. We are centrally located; Hollywood is to the North, San Diego to the South, mountains to the East, and Catalina Island to the West. The Guest Directory has additional information on sights and tours. It also contains valuable base and local information, our Service Division activities’ operating hours, what to do in an emergency, and how to operate equipment in your room. We ask that you do not remove pages from this directory, please. If there is anything you would like a copy of, please ask the receptionist at the front desk and he/she will be happy to provide it to you. Our vision is to become the Air Forces Premier Inn with world-class facilities and service for all. We constantly monitor our rooms for safety, cleanliness, comfort and convenience. In case something isn’t quite right or equipment malfunctions after you check-in, please fill out a maintenance slip and present it to our housekeeping staff or please call the front desk. Our staff is at your service and will respond quickly. If it is beyond their scope, they will refer it to our Base Civil Engineers. If any aspect of your stay is less than you’d hoped for, please call me at 653-8233/8249. We want to correct discrepancies as they occur, so that you may fully enjoy the rest of your stay. We would really appreciate you taking the time to fill out a customer comment form. We welcome your suggestions to improve our service and your positive feedback increases staff pride and morale. Thank you for the opportunity to serve you. We wish you a safe journey and a speedy return to Fort MacArthur. Digitally signed by MCCOLLUM.CALVERT.E.1132037023 MCCOLLUM.CALVE DN: c=US, o=U.S. Government, ou=DoD, ou=PKI, ou=USAF, cn=MCCOLLUM.CALVERT.E.1132037023 RT.E.1132037023 Date: 2014.07.17 06:54:47 -07'00' CALVERT (MAC) MCCOLLUM, NF-IV General Manager ROOM KEYS Keys will be issued at check in. If your stay is extended we will need you to come to the front desk to refresh your keys. If you lock yourself out and do not have a valid ID with you the clerk will check the registration folio and escort you to the room and check your ID for security purposes. Fort MacArthur Inn Guest Guide General Information Welcome to Fort MacArthur Inn. Our lodging office, Building 37, is staffed 16 Hours a day 7 days a week 0600-2200. Our courteous Guest Service Representatives are always on duty to assist you. BUSINESS CENTER: We have one computer and printer in the main lobby for guests to access the Internet and print a maximum of 10 (TEN) sheets at no charge. There is also Wireless Internet connection available in the main lobby. We ask that you limit your use to 30 minutes if guests are waiting. CHECK CASHING: We can only accept checks for the amount of your service charges. If you need cash, there is an Automatic Teller Machine (ATM) located at Bldg. 37, Bldg. 425 Fitness center and Community Center Bldg. 403. CHECK IN/OUT TIMES: Check-in time is 1500; Check-out time is 1100. If you must check out after 1100 hours, contact the front desk for approval, otherwise you will be charged an additional lodging fee at the room rate that you are occupying. NEW FY 17 ROOM RATES (as of 01 Oct 2016): Visiting Quarters (VQ) $60.00 Temporary Lodging (TLF1P) $63.00 Three and Four-Bedroom $63.00 Distinguished Visitor (DV) Suites: One-Bedroom $69.00 Two-Bedroom $75.00 COMPLIMENTARY BEVERAGES: Coffee, tea, and condiments are provided for your enjoyment free of charge. Your housekeeper will replenish them daily. There is also complimentary coffee and hot chocolate provided at the front desk. DO NOT DISTURB SIGNS: These signs are provided for your convenience. Simply hang the signs from the exterior doorknob to your room. If you would like to receive housekeeping service, we ask that you remove the “Do Not Disturb” sign by 1200 hrs. On the third day that the “Do Not Disturb” sign is left without prior arrangements with the Lodging Manager, housekeeping must enter your room to ensure everything is satisfactory. EXCESS CLEANING FEE: Guests may be charged a cleaning fee up to $150 based on the expenses incurred to return the room to available inventory. FAX SERVICE: Local or DSN fax service is available at the front desk at no cost. FIRE SAFETY: Do not smoke in the rooms. Flammable liquids (gasoline, charcoal lighter, cleaning fluid, etc.) are not allowed in the rooms. Additional cooking / heating devices (space heaters, hot plates, propane tanks) are not allowed in the rooms and will be removed if found without notification to the guest. Never leave heated cooking appliances unattended. Do not place hot appliances (irons, blow dryers, coffeepots, etc.,) in drawers or cabinets. Do not overload electrical outlets. Multi-plugs and power strips are therefore prohibited. Do not leave electrical appliances on when unattended. Practice good housekeeping (clean-up messes; bag any dirty clothes; keep wet clothes away from heat sources). Do not burn candles, potpourri, or incense in rooms. If found these items will be removed without notification to the guest and may incur a $150.00 cleaning fee or furniture replacement cost. Vacate all rooms during fire alarms. Evacuation routes are posted on back of main door. FITNESS CENTER: The fitness center is located in building 425 2nd floor, phone# (310)-653- 8361. Their hours are Mon - Fri 0800 - 2000. Please refer to “The Force Magazine”. HOUSEKEEPING SERVICES: Housekeeping service is provided seven days a week (unless you post a “Do Not Disturb” sign on your door). The housekeeper will return at 1200 to service your room. If the sign is still on your door at 1200 hrs. Service will not be provided. Bed linens will be changed once a week for long term guests, unless otherwise requested. Towels and washcloths will be replaced as you choose. On Federal Holidays housekeeping services are minimal. In the spirit of being environmentally conscious if you would like to re-use your towels, please hang them on the towel rack. If you would like clean towels, please place soiled towels on the floor and we will exchange them. More details of the housekeeping services you will receive are located in the Housekeeping Services of this directory. ICE MACHINES: VQR1P - BLDG 36- BASEMENT OST1P - BLDG 32- BASEMENT TLF1P - BLDG 40- BASEMENT IN ROOM SAFES: It is the responsibility of all guests to safeguard their belongings. For your convenience we have placed a safe in every room. The safe can be locked with a numeric code of your choosing or a credit card. IRONS AND IRONING BOARDS: These are provided in each room. If your iron or ironing board is missing or not working properly, please notify the front desk. LAUNDRY ROOMS: All laundry machines are free of charge for lodging guests. Soap, bleach, and softener are available for purchased in the laundry room and at the front desk. We ask you to please leave the laundry room clean. The locations of the laundry facilities for each building are listed below. The use of liquid bleach is prohibited in all lodging facilities. VQR1P - BLDG 36- BASEMENT OST1P - BLDG 32- BASEMENT TLF1P - BLDG 40- BASEMENT LARGE TLF’S IN EACH UNIT LOST AND FOUND: Items which are left behind will be held for 30 days in our lost and found storage. After 30 days the item will be disposed. Any perishable items and under garments will be disposed of immediately. FORGOT YOUR PHONE CHARGER: Turns out that's an extremely common mistake - call or stop by the front desk we might have one that you can use for FREE! MAIL: Guests can pick up with proper military ID and drop off mail at the front desk. VOICE MAIL: To retrieve and/or delete messages from your in-room telephone dial 6000 & follow voice prompts. (Note: if you have a Cisco Phone you may just press the message button) OTHER SERVICES: Baby playpen and highchairs may be obtained from the front desk. PARKING: One parking space per room is provided in the parking lots adjacent to all our quarters. If you have additional or oversized vehicles please see the Front Desk for assistance with overflow parking. Under no circumstances should any vehicle(s) be parked off a paved surface or on the grass. Vehicles in violation of this policy will be towed by order of the Security Police. PET POLICY: Pets are only allowed in our “pet friendly” rooms, and not in any other transient facilities. There is an extra fee of $10 per night and a limit of 2 pets per unit. Pets will not be kept in cages outside, tied to trees, or kept in automobiles. Pet owners must sign a pet agreement at check-in and provide a copy of updated shot records. A pet cleaning fee of $150 will be assessed to guests who violate the pet policy. A list of kennels is provided for your convenience at the Front Desk. Please see the front desk for pet policy guidelines to further answer any questions or concerns.