Key facts about Citizens Free, confidential advice. Advice in and Wales Whoever you are. What is We help people overcome their problems and campaign on big issues when their 6.2 million advice voices need to be heard. 'Research issues dealt with We value diversity, champion equality, and challenge discrimination and harassment. and 2.5 million We’re here for everyone. clients advised

Our contact details: Campaigns'? 20 million visits Citizens Advice & to our self-help website 24 Cromwell Road, Redhill, RH1 1RT citizensadvice.org.uk Telephone: 01737 778383 Website & Email: 2,500 locations www.carbs.org.uk where we provide free and independent advice Walk in face-to-face sessions: across England and Wales at Redhill, Banstead, & Telephone advice: We help to solve the Mon - Friday 10.00 - 16.00 problems for two in every 03 444 111 444 three of our clients

Four in five say that our help improved their life in ways such as reducing stress, improving physical health or increasing their finances citizensadvice.org.uk

Citizens Advice is worth at least £750 million to society We’re here to help. Published March 2016 Whoever you are. Citizens Advice Reigate & Banstead Registered Charity Number 1104970 Whatever the problem. Authorised & regulated by the FCA, FRN 617706 Citizens Advice Reigate & Banstead If you would like to become involved in our R & C work either as a volunteer Your local Citizens Advice office knows the most or simply by offering to complete some Policy Research & Campaigns about the problems facing the people of Reigate & Banstead and surrounding areas. of the surveys we become involved in each year, or offer a suggestion as to At Citizens Advice we have two aims. We have a 78-strong team of trained and what areas we should be looking at, dedicated staff and volunteer advisers. We please complete the details below and Aim 1: to provide the advice people need for have offices in Redhill and Banstead, and hand them to one of our volunteers or Outreach services in Merstham and Horley. the problems they face. members of staff. Our research and campaigns team uses We gain insight and knowledge from advising Thank you very much for your interest over 2 million people every year across the information from advisers, and other local and country. county-wide data, to decide the policies and in this very important work. practices most in need of change. Meeting this first aim gives us a better understanding of people's problems than any The next step may be a research project to find other organisation. the best way forward. Or a local campaign which Name: involves building support, contacting local Aim 2: To improve the policies and practices decision makers and working with broadcast, print and social media. that affect people's lives. Telephone: We use our understanding and data to build up a In the past year the research campaigns team picture of people's experience that's always up-to- has taken action on: the closure of local courts, date. council tax collection, homelessness, the Email: importance of free advice. This is essential for our second aim. We also supported national Citizens Advice Area of interest: campaigns on better private renting, energy It helps us research the really hard issues. It helps prices, consumer rights. us get policy-makers to make changes. And it helps us campaign at local and national level for better policy and practice. To find out more about our research and campaigns work and check out our current campaigns:

- Website: www.carbs.org.uk

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