Departure Punctuality - Jun-17

Last Month Last Year % Change Target Var to Target First Wave 79.3% 79.8% -0.5% 85.0% -5.7% Not First Wave 68.3% 66.8% 1.5% 85.0% -16.7% Grand Total 70.7% 69.8% 0.8% 85.0% -14.3%

Departure Punctuality - Last 12 Months

This Year Prev Year % Change Target Var to Target First Wave 84.2% 84.5% (0.3%) 82.0% 2.2% Not First Wave 74.7% 76.6% (2.0%) 82.0% -7.3% Grand Total 76.8% 78.4% (1.5%) 82.0% -5.2% ATMs and Passenger Volumes

MTD YTD Last Year Change Last Year Change Last Year Change Last Year Change Terminal Flight Passengers Passengers % Movements Movements % Passengers Passengers % Movements Movements % Arriving 647,619 584303 11% 3828 3565 7% 1,707,303 1482078 15% 10615 9590 11% Terminal 1 Departing 646,054 584433 11% 3833 3559 8% 1,738,184 1500557 16% 10621 9588 11% Terminal 1 1,293,673 1168736 11% 7661 7124 8% 3,445,487 2982635 16% 21236 19178 11% Total Arriving 345,578 329603 5% 1737 1669 4% 873,345 807223 8% 4541 4193 8% Terminal 2 Departing 337,827 324043 4% 1735 1680 3% 891,110 820670 9% 4626 4269 8% Terminal 2 683,405 653646 5% 3472 3349 4% 1,764,455 1627893 8% 9167 8462 8% Total Arriving 390,646 357096 9% 3653 3359 9% 1,140,908 1047051 9% 10859 10069 8% Terminal 3 Departing 384,829 348570 10% 3651 3358 9% 1,154,539 1032064 12% 10864 10065 8% Terminal 3 775,475 705666 10% 7304 6717 9% 2,295,447 2079115 10% 21723 20134 8% Total Grand Total 2,752,553 2528048 9% 18437 17190 7% 7,505,389 6689643 12% 52126 47774 9% Monthly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of ATMs # Delays % Flights with no Delay FLYBE BE 3440 23.6% 806 77% FR 2384 16.4% 744 69% EASYJET AIRLINES EZY 1980 13.6% 794 60% JET2.COM LS 1594 10.9% 377 76% THOMSON AIRWAYS TOM 1423 9.8% 528 63% MT 1253 8.6% 450 64% SCH ZB 1029 7.1% 306 70% BRITISH AIRWAYS BA 623 4.3% 134 78% AER LINGUS EI 456 3.1% 67 85% LH 398 2.7% 68 83% Grand Total 14580 100.0% 4274 71%

Yearly Airline Movements Top 10

Operator Name Operator IATA Code # ATMs % of Total ATMs # Delays % Flights with no Delay FLYBE BE 39364 21% 7138 82% RYANAIR FR 25358 13% 6265 75% EASYJET AIRLINES EZY 21215 11% 6029 72% JET2.COM LS 12706 7% 3203 75% THOMSON AIRWAYS TOM 12065 6% 3325 72% MONARCH AIRLINES SCH ZB 9694 5% 2063 79% THOMAS COOK AIRLINES MT 9470 5% 2492 74% BRITISH AIRWAYS BA 6910 4% 1331 81% AER LINGUS EI 5348 3% 677 87% LUFTHANSA LH 4837 3% 851 82% Grand Total 146967 77% 33374 77%

Departure Punctuality by Terminal

T1 Punctuality T2 Puntuality T3 Puntuality 67.91% 71.18% 73.32%

First Wave Departure Punctuality

Operator Name Operator IATA Code # Movements % of Movements Punctuality % LUFTHANSA LH 55 2.8% 90.91% K.L.M. KL 30 1.5% 90.00% MONARCH AIRLINES SCH ZB 266 13.6% 83.83% BRITISH AIRWAYS BA 38 1.9% 81.58% RYANAIR FR 266 13.6% 81.58% JET2.COM LS 405 20.7% 80.74% THOMAS COOK AIRLINES MT 144 7.3% 80.56% FLYBE BE 224 11.4% 79.91% EASYJET AIRLINES EZY 295 15.0% 77.97% THOMSON AIRWAYS TOM 238 12.1% 69.33% Grand Total 1961 100.0% 79.81% Monthly Airline Performance by Departure Punctuality

Departing Punctuality Punctuality Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 ROYAL AIR MAROC AT 20 0.1% 100% 100% 0% 80% 1 IRAQI AIRWAYS IA 8 0.0% 100% 100% 0% 100% 1 HAINAN AIRLINES HU 44 0.2% 82% 100% 18% 95% BALKAN HOLIDAY 4 BGH 33 0.2% 100% 94% (6%) 100% AIR 5 QR 134 0.7% 88% 94% 6% 97% 6 AF 180 1.0% 74% 88% 13% 97% 7 UNITED UA 60 0.3% 63% 87% 23% 57% 8 CATHAY PACIFIC CX 44 0.2% 59% 86% 27% 95% 9 EMIRATES EK 180 1.0% 84% 86% 1% 96% SINGAPORE 10 SQ 84 0.5% 93% 83% (10%) 90% AIRLINES 11 AER LINGUS EI 456 2.5% 88% 83% (5%) 79% 12 LUFTHANSA LH 398 2.2% 83% 83% (0%) 87% 13 ICELANDAIR FI 44 0.2% 41% 82% 41% 86% VIRGIN ATLANTIC 14 VS 264 1.4% 84% 80% (4%) 88% AIRWAYS 15 FINNAIR AY 120 0.7% 87% 80% (7%) 72% 16 BRITISH AIRWAYS BA 623 3.4% 79% 78% (0%) 88% MONARCH 17 ZB 1,029 5.6% 63% 77% 14% 92% AIRLINES SCH 18 JET2.COM LS 1,594 8.7% 76% 77% 2% 88% 19 FLYBE BE 3,440 18.7% 76% 77% 0% 90% AUSTRIAN 20 OS 58 0.3% 72% 76% 3% 90% AIRLINES 21 K.L.M. KL 345 1.9% 84% 76% (9%) 95% 22 BELAVIA B2 8 0.0% 100% 75% (25%) 75% 22 ADRIA AIRWAYS JP 16 0.1% 88% 75% (13%) 100% AMERICAN 22 AA 176 1.0% 74% 75% 1% 77% AIRLINES 25 ETIHAD AIRWAYS EY 120 0.7% 73% 73% 0% 85% SAS SCANDINAVIAN 26 SK 300 1.6% 75% 73% (2%) 92% AIRLINES 27 TS 66 0.4% 70% 73% 3% 61% AURIGNY AIR 28 GR 120 0.7% 80% 72% (8%) 82% SERVICES THOMAS COOK 29 MT 1,253 6.8% 60% 68% 8% 79% AIRLINES 30 EUROPE AIRPOST FPO 87 0.5% 51% 68% 17% 91% 31 GERMAN WINGS 4U 74 0.4% 76% 68% (8%) 92% 32 IBERIA EXPRESS I2 24 0.1% 92% 67% (25%) 92% 32 OMAN AIR WY 60 0.3% 43% 67% 23% 100% 34 RYANAIR FR 2,384 12.9% 72% 66% (6%) 96% THOMSON 35 TOM 1,423 7.7% 60% 66% 6% 82% AIRWAYS 36 VUELING AIRLINES VY 120 0.7% 75% 63% (12%) 87% 37 EASYJET AIRLINES EZY 1,980 10.7% 60% 59% (1%) 83% 38 ZT 14 0.1% 57% 57% 0% 43% 39 COBALT AIR CO 18 0.1% 100% 56% (44%) 100% BRUSSELS 40 SN 164 0.9% 65% 51% (13%) 87% AIRLINES 41 ENTER AIR ENT 28 0.2% 29% 50% 21% 57% 42 EUROWINGS EW 178 1.0% 46% 47% 1% 90% SWISS 43 INTERNATIONAL LX 104 0.6% 75% 46% (29%) 67% AIR LINES SAUDIA ARABIAN 44 SV 48 0.3% 42% 46% 4% 42% AIRLINES NORWEGIAN AIR 45 D8 88 0.5% 59% 43% (16%) 93% INTERNATIONAL 46 AIR PORTUGAL TP 104 0.6% 67% 40% (27%) 60% 47 TURKISH AIRLINES TK 120 0.7% 72% 35% (37%) 63% 48 P.I.A. PK 68 0.4% 38% 29% (9%) 76% 49 AEGEAN AIRLINES A3 22 0.1% 64% 27% (36%) 36% 49 AIR CANADA AC 22 0.1% 55% 27% (27%) 91% 51 AIR EUROPA AEA 8 0.0% 100% 25% (75%) 100% NORWEGIAN AIR 51 SHUTTLE DY 32 0.2% 44% 25% (19%) 81% FREEBIRD 53 FHY 31 0.2% 31% 20% (11%) 88% AIRLINES 54 PC 8 0.0% 100% 0% (100%) 100% Grand Total 18,426 100.0% 71% 71% 0% 87% Monthly Airline Performance by Punctuality Change (difference between Arrival OTP and Departure OTP)

Punctuality Punctuality Change Operator Arriving Departing Change (Dep- Inbound Ranking Operator Name IATA Code Movements Movements Punctuality Punctuality Arr) Baggage 1 ICELANDAIR FI 44 0.2% 41% 82% 41% 86% 2 CATHAY PACIFIC CX 44 0.2% 59% 86% 27% 95% 3 UNITED UA 60 0.3% 63% 87% 23% 57% 3 OMAN AIR WY 60 0.3% 43% 67% 23% 100% 5 ENTER AIR ENT 28 0.2% 29% 50% 21% 57% 6 HAINAN AIRLINES HU 44 0.2% 82% 100% 18% 95% 7 EUROPE AIRPOST FPO 87 0.5% 51% 68% 17% 91% MONARCH 8 ZB 1,029 5.6% 63% 77% 14% 92% AIRLINES SCH 9 AIR FRANCE AF 180 1.0% 74% 88% 13% 97% THOMAS COOK 10 MT 1,253 6.8% 60% 68% 8% 79% AIRLINES 11 QATAR AIRWAYS QR 134 0.7% 88% 94% 6% 97% THOMSON 12 TOM 1,423 7.7% 60% 66% 6% 82% AIRWAYS SAUDIA ARABIAN 13 SV 48 0.3% 42% 46% 4% 42% AIRLINES AUSTRIAN 14 OS 58 0.3% 72% 76% 3% 90% AIRLINES 15 AIR TRANSAT TS 66 0.4% 70% 73% 3% 61% 16 JET2.COM LS 1,594 8.7% 76% 77% 2% 88% AMERICAN 17 AA 176 1.0% 74% 75% 1% 77% AIRLINES 18 EUROWINGS EW 178 1.0% 46% 47% 1% 90% 19 EMIRATES EK 180 1.0% 84% 86% 1% 96% 20 FLYBE BE 3,440 18.7% 76% 77% 0% 90% 21 ROYAL AIR MAROC AT 20 0.1% 100% 100% 0% 80% 21 IRAQI AIRWAYS IA 8 0.0% 100% 100% 0% 100% 21 ETIHAD AIRWAYS EY 120 0.7% 73% 73% 0% 85% 21 TITAN AIRWAYS ZT 14 0.1% 57% 57% 0% 43% 25 LUFTHANSA LH 398 2.2% 83% 83% (0%) 87% 26 BRITISH AIRWAYS BA 623 3.4% 79% 78% (0%) 88% 27 EASYJET AIRLINES EZY 1,980 10.7% 60% 59% (1%) 83% SAS SCANDINAVIAN 28 SK 300 1.6% 75% 73% (2%) 92% AIRLINES VIRGIN ATLANTIC 29 VS 264 1.4% 84% 80% (4%) 88% AIRWAYS 30 AER LINGUS EI 456 2.5% 88% 83% (5%) 79% 31 RYANAIR FR 2,384 12.9% 72% 66% (6%) 96% BALKAN HOLIDAY 32 BGH 33 0.2% 100% 94% (6%) 100% AIR 33 FINNAIR AY 120 0.7% 87% 80% (7%) 72% 34 GERMAN WINGS 4U 74 0.4% 76% 68% (8%) 92% AURIGNY AIR 35 GR 120 0.7% 80% 72% (8%) 82% SERVICES 36 K.L.M. KL 345 1.9% 84% 76% (9%) 95% 37 P.I.A. PK 68 0.4% 38% 29% (9%) 76% SINGAPORE 38 SQ 84 0.5% 93% 83% (10%) 90% AIRLINES FREEBIRD 39 FHY 31 0.2% 31% 20% (11%) 88% AIRLINES 40 VUELING AIRLINES VY 120 0.7% 75% 63% (12%) 87% 41 ADRIA AIRWAYS JP 16 0.1% 88% 75% (13%) 100% BRUSSELS 42 SN 164 0.9% 65% 51% (13%) 87% AIRLINES NORWEGIAN AIR 43 D8 88 0.5% 59% 43% (16%) 93% INTERNATIONAL NORWEGIAN AIR 44 DY 32 0.2% 44% 25% (19%) 81% SHUTTLE 45 BELAVIA B2 8 0.0% 100% 75% (25%) 75% 45 IBERIA EXPRESS I2 24 0.1% 92% 67% (25%) 92% 47 AIR PORTUGAL TP 104 0.6% 67% 40% (27%) 60% 48 AIR CANADA AC 22 0.1% 55% 27% (27%) 91% SWISS 49 INTERNATIONAL LX 104 0.6% 75% 46% (29%) 67% AIR LINES 50 AEGEAN AIRLINES A3 22 0.1% 64% 27% (36%) 36% 51 TURKISH AIRLINES TK 120 0.7% 72% 35% (37%) 63% 52 COBALT AIR CO 18 0.1% 100% 56% (44%) 100% 53 AIR EUROPA AEA 8 0.0% 100% 25% (75%) 100% 54 PEGASUS AIRLINES PC 8 0.0% 100% 0% (100%) 100% Grand Total 18,426 100.0% 71% 71% 0% 87% Monthly Delay Analysis by Airline

Ground Total Delay Air Traffic Airline Airport Servicing Misc Reactionary Weather Operator Name Incidents Delays Delays Delays Delays Delays Delays Delays RYANAIR 1609 335 231 535 115 19 299 73 EASYJET AIRLINES 683 89 161 186 44 75 123 5 JET2.COM 652 192 95 197 71 38 54 5 THOMSON AIRWAYS 645 171 114 191 67 41 57 FLYBE 633 51 138 176 84 28 153 3 MONARCH AIRLINES 555 122 49 206 84 34 57 2 SCH THOMAS COOK 412 62 162 61 33 7 86 1 AIRLINES LUFTHANSA 181 50 47 41 3 2 27 9 K.L.M. 150 38 10 22 7 3 58 12 BRUSSELS AIRLINES 141 16 32 59 2 1 27 4 EUROWINGS 107 22 9 21 1 1 52 1 TURKISH AIRLINES 102 17 9 27 13 21 15 BRITISH AIRWAYS 99 1 16 12 11 2 42 15 AER LINGUS 79 12 24 7 4 32 FINNAIR 79 4 13 32 11 17 2 SAS SCANDINAVIAN 77 17 8 8 2 42 AIRLINES VIRGIN ATLANTIC 69 5 23 8 19 7 6 1 AIRWAYS SWISS INTERNATIONAL 69 20 5 7 2 1 20 13 AIR LINES AIR FRANCE 58 1 4 12 6 6 27 2 EUROPE AIRPOST 51 19 8 12 6 6 NORWEGIAN AIR 50 11 7 13 3 1 15 INTERNATIONAL AIR PORTUGAL 49 2 22 7 7 11 EMIRATES 47 20 2 4 4 5 11 1 AMERICAN AIRLINES 44 3 11 1 11 4 14 ETIHAD AIRWAYS 41 23 5 5 3 5 GERMAN WINGS 37 11 3 6 17 P.I.A. 37 3 9 4 3 18 SINGAPORE AIRLINES 30 8 4 10 2 6 28 4 2 1 8 12 VUELING AIRLINES 27 3 5 5 1 13 SAUDIA ARABIAN 27 7 4 6 2 8 AIRLINES NORWEGIAN AIR 24 9 1 3 2 9 SHUTTLE AIR TRANSAT 23 4 7 7 1 4 AURIGNY AIR 22 1 9 2 1 9 SERVICES AUSTRIAN AIRLINES 22 10 4 4 1 2 1 AEGEAN AIRLINES 22 1 3 5 4 1 8 OMAN AIR 20 3 3 4 10 AIR CANADA 19 1 3 1 1 2 11 UNITED 19 4 8 1 6 QATAR AIRWAYS 16 12 1 2 1 ENTER AIR 10 3 2 2 2 1 PEGASUS AIRLINES 7 3 3 1 COBALT AIR 7 6 1 BALKAN HOLIDAY AIR 7 2 3 2 ADRIA AIRWAYS 7 4 1 1 1 CATHAY PACIFIC 6 1 3 1 1 AIR EUROPA 6 2 3 1 IBERIA EXPRESS 5 2 1 2 HAINAN AIRLINES 3 1 2 ROYAL AIR MAROC 2 2 TITAN AIRWAYS 2 1 1 SKY TAXI 1 1 TRADE AIR 1 1 TRANSAVIA FRANCE 1 1 SAS BELAVIA 1 1 Grand Total 1362 1277 1943 660 318 1400 150 Percentage of Delays - By Event

Delay Category Code % of Description Total Air Traffic 18.9% Control Airline 18.2% Airport 26.8% Ground 9.4% Servicing Miscellaneous 4.9% Reactionary 19.5% Unknown 0.1% Unknown Delay 0.1% Category Code Weather 2.1%

Percentage of Delays - By Time

% of Delay Category Code Description Total Air Traffic 14.9% Control Airline 31.5% Airport 13.1% Ground 7.1% Servicing Miscellaneous 4.0% Reactionary 27.8% Unknown 0.0% Unknown Delay 0.0% Category Code Weather 1.6% Departing Taxi Times Arriving Taxi Times

Manchester Manchester Average Taxi Times Average Taxi Times Terminal Terminal Terminal Terminal Terminal Terminal Operator Name 1 2 3 Operator Name 1 2 3 ADRIA AIRWAYS 13 ADRIA AIRWAYS 7 AEGEAN AIRLINES 13 AEGEAN AIRLINES 9 AER LINGUS 13 AER LINGUS 6 AIR CANADA 31 AIR CANADA 13 AIR EUROPA 24 AIR EUROPA 10 AIR FRANCE 13 AIR FRANCE 6 AIR PORTUGAL 15 AIR PORTUGAL 6 AIR TRANSAT 20 AIR TRANSAT 11 AMERICAN AIRLINES 17 AMERICAN AIRLINES 10 AURIGNY AIR SERVICES 13 AURIGNY AIR SERVICES 6 AUSTRIAN AIRLINES 14 AUSTRIAN AIRLINES 7 BALKAN HOLIDAY AIR 15 BALKAN HOLIDAY AIR 9 BELAVIA 15 BELAVIA 9 BRITISH AIRWAYS 14 BRITISH AIRWAYS 5 BRUSSELS AIRLINES 14 BRUSSELS AIRLINES 7 CATHAY PACIFIC 28 CATHAY PACIFIC 16 COBALT AIR 14 COBALT AIR 9 EASYJET AIRLINES 14 EASYJET AIRLINES 5 EMIRATES 18 EMIRATES 7 ENTER AIR 18 ENTER AIR 8 ETIHAD AIRWAYS 17 ETIHAD AIRWAYS 10 EUROPE AIRPOST 17 EUROPE AIRPOST 39 9 EUROWINGS 13 EUROWINGS 7 FINNAIR 13 FINNAIR 5 FLYBE 14 FLYBE 6 FREEBIRD AIRLINES 16 FREEBIRD AIRLINES 9 GERMAN WINGS 14 GAINJET 5 HAINAN AIRLINES 21 GERMAN WINGS 8 IBERIA EXPRESS 13 HAINAN AIRLINES 14 ICELANDAIR 18 IBERIA EXPRESS 6 IRAQI AIRWAYS 13 ICELANDAIR 8 JET2.COM 17 IRAQI AIRWAYS 7 K.L.M. 12 JET2.COM 8 LUFTHANSA 15 K.L.M. 5 MONARCH AIRLINES SCH 18 LUFTHANSA 6 NORWEGIAN AIR 16 MONARCH AIRLINES SCH 8 INTERNATIONAL NORWEGIAN AIR 7 NORWEGIAN AIR SHUTTLE 12 INTERNATIONAL OMAN AIR 20 NORWEGIAN AIR SHUTTLE 5 P.I.A. 20 OMAN AIR 9 PEGASUS AIRLINES 14 P.I.A. 12 QATAR AIRWAYS 18 PEGASUS AIRLINES 10 ROYAL AIR MAROC 16 QATAR AIRWAYS 11 RYANAIR -65 13 ROYAL AIR MAROC 9 SAS SCANDINAVIAN 15 RYANAIR 9 7 AIRLINES SAS SCANDINAVIAN 6 SAUDIA ARABIAN AIRLINES 22 AIRLINES SINGAPORE AIRLINES 19 SAUDIA ARABIAN AIRLINES 12 SKY TAXI 6 SINGAPORE AIRLINES 11 SWISS INTERNATIONAL AIR 14 SKY TAXI 4 LINES STOBART AIR 8 THOMAS COOK AIRLINES 17 SWISS INTERNATIONAL AIR 7 THOMSON AIRWAYS 17 LINES TITAN AIRWAYS 15 THOMAS COOK AIRLINES 11 TRADE AIR 14 THOMSON AIRWAYS 10 TRANSAVIA FRANCE SAS 313 TITAN AIRWAYS 18 TURKISH AIRLINES 16 TRADE AIR 13 UNITED 18 TRANSAVIA FRANCE SAS 8 10 VIRGIN ATLANTIC AIRWAYS 20 TURKISH AIRLINES 8 VUELING AIRLINES 15 UNITED 15 Grand Total 15 19 13 VIRGIN ATLANTIC AIRWAYS 13 VUELING AIRLINES 7 Grand Total 7 10 6 Summary of Baggage Performance

Baggage Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Category Passengers Movements Bag Bag Missed % A 93,838 308 14 36 29 91% B 993,682 5339 16 29 659 88% C 213,588 1985 15 22 322 84% D 82,735 1586 12 15 179 89% Grand Total 1,383,843 9218 87%

Baggage Performance by Terminal

Terminal Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Description Passengers Movements Bag Bag Missed % Terminal 1 647,619 3828 17 29 651 83% Terminal 2 345,578 1737 14 31 245 86% Terminal 3 390,646 3653 14 19 293 92% Grand Total 1,383,843 9218 87%

Baggage SLA by Handling Agent

Ramp Handling Arriving Arriving Average Time to First Average TIme to Last Volume Last Bag SLA Last Bag Agent Passengers Movements Bag Bag Missed % Asig (Handling 8,363 60 12 32 22 63% Agent) Aviator 182,179 860 16 32 151 82% Dnata Ops 2,023 6 11 32 0 100% Flight Support 4,629 43 15 24 5 88% Landmark Aviation 20 1 1 0% Menzies 440,310 4182 15 21 551 87% Servisair 4,902 41 16 26 5 88% Swissport 586,886 3232 15 27 355 89% Jet2 154,531 793 17 31 99 88% Grand Total 1,383,843 9218 87%