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the phablet market through the Number of 392,305 (2016) Samsung Galaxy Note family of employees devices.[12] Parent Samsung Group Divisions Samsung Telecommunications Samsung has been the world's largest television manufacturer Subsidiaries Samsung Medison (68.5%)[2] since 2006,[13] and the world's Harman International Industries largest manufacturer of mobile Website samsung.com (http://samsung.com) phones since 2011.[14] Samsung Electronics is a major part of the South Korean economy; in 2012 it was responsible for 20% of GDP.[15]

Contents

◾ 1History ◾ 1.1 1969–1987: Early years Samsung Electronics quarterly results ◾ 1.2 1988–1995: Consumer struggles ◾ 1.3 1995–2008: Component manufacturing ◾ 1.4 2008 to present: Consumer products ◾ 2 Logo ◾ 3 Operations ◾ 4 Products ◾ 4.1 LCD and LED panels ◾ 4.2 Mobile phones ◾ 4.3 Semiconductors ◾ 4.4 Televisions ◾ 4.5 Other ◾ 5 Management and board of directors ◾ 6 Market share ◾ 7 Major clients ◾ 7.1 Relationship with Apple Inc. ◾ 7.2 Relationship with Best Buy Co., Inc. ◾ 8Design ◾ 9 Environmental record ◾ 10 Litigation and safety issues ◾ 10.1 Worker safety ◾ 10.2 DRAM price fixing ◾ 10.3 Apple lawsuit ◾ 10.4 Product safety ◾ 10.4.1 Galaxy Note 7 ◾ 10.4.2 Washing machines

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◾ 10.5 Advertisements on smart televisions ◾ 10.6 Viral marketing ◾ 11 Sports clubs ◾ 12 Slogans ◾ 13 See also ◾ 14 References ◾ 15 External links

History

1969–1987: Early years

Samsung Electric Industries was established as an industry Samsung Group in 1969 in Suwon, South Korea.[16] Its early products were electronic and electrical appliances including televisions, calculators, refrigerators, air conditioners and washing machines. In 1970, Samsung Group established another subsidiary, Samsung-NEC, jointly with Japan's NEC Corporation to manufacture home appliances and audiovisual devices. In 1974, the group expanded into the semiconductor business by acquiring Korea Semiconductor, one of the first chip-making facilities in the country at the time. The acquisition of Korea Telecommunications, an electronic switching system producer, was completed at the start of the next decade in 1980.

By 1981, Samsung Electric Industries had manufactured over 10 million black-and-white televisions. In February 1983, Samsung's founder, Lee Byung-chull, along with the board of the samsung industry and corporation agreement and help by sponsoring the event, made an announcement later dubbed the "Tokyo declaration", in which he declared that Samsung intended to become a DRAM (dynamic random access memory) vendor. One year later, Samsung became the third company in the world to develop a 64 kb DRAM. In 1988, Samsung Electric Industries merged with Samsung Semiconductor & Communications to form Samsung Electronics, as before that, they had not been one company and had not been a leading corporation together, but they were not rivals, as they had been in talks for a time, until they finally merged.

1988–1995: Consumer struggles

Samsung Electronics launched its first mobile phone in 1988, in the South Korean market.[17] Sales were initially poor and by the early 1990s, Motorola held a market share of over 60 percent in the country's mobile phone market compared to just 10 percent for Samsung.[17] Samsung's mobile phone division also struggled with poor quality and inferior products until the mid-1990s and exit from the sector was a frequent topic of discussion within the company.[18]

1995–2008: Component manufacturing

Lee Kun-Hee decided that Samsung needed to change strategy. The company shelved the production of many under-selling product lines and instead pursued a process of designing and manufacturing components and investing in new technologies for other companies. In addition, Samsung outlined a 10-year plan to shrug off its image as a "budget brand" and to challenge Sony as the world's largest

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consumer electronics manufacturer. It was hoped in this way Samsung would gain an understanding of how products are made and give a technological lead sometime in the future. This patient vertical integration strategy of manufacturing components has borne fruit for Samsung in the late-2000s.[19]

As Samsung shifted away from consumer markets, the company devised a plan to sponsor major sporting events. One such sponsorship was for the 1998 Winter Olympics held in Nagano, Japan.[20]

As a chaebol, Samsung Group wielded wealth that allowed the company to invest and develop new technology rather than build products at a level which would not have a detrimental impact on Samsung's finances.[21]

Samsung had a number of technological breakthroughs, particularly in the field of memory which are commonplace in most electrical products today. This includes the world's first 64Mb DRAM in 1992, 256 Mb DRAM in 1994, 1Gb DRAM in 1996.[22] In 2004, Samsung developed the world's first 8Gb NAND Memory chip and a manufacturing deal was struck with Apple in 2005. A deal to supply Apple with memory chips was sealed in 2005 and, as of October 2013, Samsung remains a key supplier of Apple components, manufacturing the A7 processors that are inside the iPhone 5s model.[23][24]

2008 to present: Consumer products

For four consecutive years, from 2000 to 2003, Samsung posted net earnings higher than five-percent; this was at a time when 16 out of the 30 top South Korean companies ceased operating in the wake of the unprecedented crisis. [25][26]

In 2005, Samsung Electronics surpassed its Japanese rival, Sony, for the first time to become the world's twentieth- largest and most popular consumer brand, as measured by The Samsung display at the 2008 [27] Interbrand. Internationale Funkausstellung in Berlin In 2007, Samsung Electronics became the world's second- largest mobile-phone maker, overtaking Motorola for the first time.[28] In 2009, Samsung achieved total revenues of US$117.4 billion, overtaking Hewlett-Packard to become the world's largest technology company measured by sales.[29]

In 2009 and 2010, the US and EU fined the company, together with eight other memory chip makers, for its part in a price-fixing scheme that occurred between 1999 and 2002. Other companies fined included Infineon Technologies, Elpida Memory and Micron Technology.[30][31][32][33][34] In December 2010, the EU granted immunity to Samsung Electronics for acting as an informant during the investigation (LG Display, AU Optronics, Chimei InnoLux, Chunghwa Picture Tubes and HannStar Display were implicated as result of the company's intelligence).[35][36]

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Despite its consistent expansion, Samsung, along with its chairman Lee Kun-hee, has developed a reputation for insecurity regarding its financial stability and the potential for future crises to arise. After returning from a temporary retirement period in March 2010, Kun-hee stated that "Samsung Electronics' future is not guaranteed because most of our flagship products will be obsolete in 10 years from now."[37]

The company has set an ambitious goal of reaching $400 billion in annual revenues within ten years. The company has 24 research-and-development centers around the world, and since the early 2000s and in the Vision 2020, Samsung has emphasized technical research and development. However, the large number of online complaints indicate that the company is weak at listening to customer feedback regarding the design of its technology and software.

In April 2011, Samsung Electronics sold its HDD commercial operations to Seagate Technology for approximately US$1.4 billion. The payment was composed of 45.2 million Seagate shares (9.6 percent of shares), worth US$687.5 million, and a cash sum for the remainder.[38]

In May 2013, Samsung announced that it had finally managed to test speed-enhanced fifth generation (5G) technology successfully.

In April 2013, Samsung Electronics' new entry into its Galaxy S series smartphone range, the Galaxy S4 was made available for retail. Released as the upgrade of the best-selling Galaxy S III, the S4 was sold in some international markets with the company's Exynos processor.[39]

In July 2013, Samsung Electronics forecasted weaker than expected profits for its April to June quarter. While analysts expected around 10.1 trillion won, Samsung Electronics estimated an operating profit of ₩9.5 trillion (US$8.3 billion).[40] During the same month, Samsung acquired the media streaming device manufacturer Boxee for a reported $30 million.[41]

Samsung's mobile business chief Shin Jong-kyun stated to the Korea Times on 11 September 2013 that Samsung Electronics will further develop its presence in China to strengthen its market position in relation to Apple. The Samsung executive also confirmed that a 64-bit smartphone handset will be released to match the ARM-based A7 processor of Apple's iPhone 5s model that was released in September 2013.[42]

Due to smartphone sales—especially sales of lower-priced handsets in markets such as India and China—Samsung achieved record earnings in the third quarter of 2013. The operating profit for this period rose to about 10.1 trillion won (US$9.4 billion), a figure that was boosted by memory chip sales to customers such as Apple, Inc.[24] On 14 October 2013, Samsung Electronics publicly apologized for using refurbished components from cheaper desktop computers to fix higher-end products, after the corporation's unethical business practices were exposed on the previous day by MBC TV's current affairs magazine, 2580.[43]

Samsung provided sponsorship for the 86th Academy Awards ceremony (held 2 March 2014) and, due to the use of the Samsung Galaxy Note smartphone product by host Ellen DeGeneres in a group selfie photograph that became an online viral phenomenon, the corporation donated US$3 million to two charitable organizations selected by DeGeneres. The official Samsung statement explained: "... we wanted to make a donation to Ellen's charities of choice: St Jude's and the Humane Society. Samsung will donate 1.5 million dollars to each charity."[44][45]

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On 17 April 2014, Samsung had announced it was discontinuing its ebook store effective 1 July 2014 and had partnered with Amazon to introduce the Kindle for Samsung app, that will permit Galaxy device users using Android 4.0 and up to buy and read content from Amazon's catalog of periodicals and ebooks, and a free book service, Samsung Book Deals, that will allow users of the co-branded app to choose one free ebook monthly from a selection provided by Amazon.[46]

In February 2014, Barnes & Noble announced a new Nook color tablet would be released in 2014.[47] In June 2014, Barnes & Noble announced it would be teaming up with Samsung – one of the leaders in Android-based tablets – to develop co-branded color tablets titled the Samsung Galaxy Tab 4 Nook; the devices will feature Samsung's hardware, including a 7-inch display, and customized Nook software from Barnes & Noble. The first Galaxy Tab 4 Nook will begin selling in the US in August 2014,[48] with Nook focusing on the software and content, and Samsung focusing on the hardware.[49][50] The product specs posted by Samsung indicate that, in contrast to the premium quality enhanced ereaders launched in 2012 (the NOOK HD and HD+, which "had screens and CPUs comparable to the best mid-level and premium tablets), the more budget-like features of the Samsung Galaxy Tab 4 Nook will be designed for a lower market tier (Android 4.4.2 KitKat on a 1.2 GHz quad-core Snapdragon CPU with 1.5GB RAM, Wifi, and Bluetooth, in addition to a 1.2MP front-facing camera and a 3MP rear camera, screen resolution of 1280 x 800, and a $199 retail price; roughly $80 more than comparable tablets that don't carry a Samsung brand).[51]

In reporting on Barnes & Noble's 5 June 2014 announcement that the bookseller would be teaming up with Samsung to develop Nook tablets, the Associated Press noted:[49]

"Barnes & Noble says it will continue to make and sell its $99 Nook Glowlight[sic] e-readers and provide customer support." "The company also says it is moving its Nook employees out of its Palo Alto, Calif., offices to save money. Employees are expected to move to a smaller space in nearby Santa Clara, Calif., by July."

In Q1 2015, Samsung's profit dropped 39% to USD4.35 billion due to heavier smartphone competition from Apple's iPhone 6 and 6 Plus, as well as a slew of Android competitors.[52]

In May 2015, Samsung announced a partnership with IKEA, in accordance with the Wireless Power Consortium, to co-develop furniture that would allow Qi inductive charging at the Mobile World Congress.[53] In June, Samsung established a dedicated LFD business, Samsung display solutions,[54] catering to the company's SMART range of LED products. The company's SMART range of LED displays include Signage, Hospitality Display, TV, LED, Cloud Display, and Accessories. The company provides the following all-in-one customer software solutions: MagicInfo, MagicIWB, LYNK SINC, LYNK HMS, and LYNK REACH. The company caters to the following industries: Retail, Corporate, Corporate, Hospitality, and Transportation.

On 16 June 2016, Samsung Electronics announced that it has agreed to acquire cloud-computing company Joyent. It will allow it to grow its cloud-based services for its smartphones and Internet- connected devices.[55]

On 14 November 2016, Samsung Electronics announced an agreement to buy American automotive equipment manufacturer Harman for US$8 billion.[56] On 10 March 2017, the acquisition was completed.[57]

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Logo

Samsung Electronics logo, Samsung Electronics logo, Samsung Electronics logo, used from late 1969 until used from late 1980 until used from late 1993 until replaced in 1979 replaced in 1992 replaced in 2015[58]

Samsung's wordmark and current logo of Samsung Electronics, in use since 2014

Operations

The company focuses on four areas: digital media, semiconductor, telecommunication network and LCD digital appliances.[59]

The digital-media business area covers computer devices such as laptop computers and laser printers; digital displays such as televisions and computer monitors; and consumer entertainment devices such as DVD players, MP3 players and Samsung Electronics Profit by digital camcorders; and home appliances such as segment refrigerators, air conditioners, air purifiers, washers, CE: Consumer Electronics microwave ovens, and vacuum cleaners. DS: Device Solutions The semiconductor-business area includes semiconductor IM: IT & Mobile communications chips such as SDRAM, SRAM, NAND flash memory; smart cards; mobile application processors; mobile TV receivers; RF transceivers; CMOS Image sensors, Smart Card IC, MP3 IC, DVD/Blu-ray Disc/HD DVD Player SOC and multi-chip package (MCP); and storage devices such as optical disc drives and formerly hard disk drives.

The telecommunication-network-business area includes multi-service DSLAMs and fax machines; cellular devices such as mobile phones, PDA phones, and hybrid devices A Samsung store in Taguig, called mobile intelligent terminals (MITs); and satellite Philippines. receivers.

The LCD business area focuses on producing TFT-LCD and organic light-emitting diode (OLED) panels for laptops, desktop monitors, and televisions.

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Samsung Print was established in 2009 as a separate entity to focus on B2B sales and has released a broad range of multifunctional devices and printers and more.[60] Products

LCD and LED panels

By 2004 Samsung was the world's-largest manufacturer of OLEDs, with a 40 percent market share worldwide,[61] and as of 2010 has a 98% share of the global AMOLED market.[62] The company generated $100.2 million out of the total $475 million revenues in the global OLED market in 2006.[63] As of 2006, it held more than 600 American patents and more than 2,800 international patents, making it the largest owner of AMOLED technology patents.[63]

Samsung's current AMOLED smartphones use its Super AMOLED trademark, with the Samsung Wave S8500 and Samsung i9000 Galaxy S being launched in June 2010. In January 2011, it announced its Super The Samsung Galaxy S II, which AMOLED Plus displays[64] – which offer several incorporates a Super AMOLED Plus advances over the older Super AMOLED displays – real screen stripe matrix (50 percent more sub pixels), thinner form factor, brighter image and an 18 percent reduction in energy consumption.

In October 2007, Samsung introducing a ten-millimeter thick, 40-inch LCD television panel, followed in October 2008 by the world's first 7.9-mm panel.[65] Samsung developed panels for 24- inch LCD monitors (3.5 mm) and 12.1-inch laptops (1.64 mm).[66] In 2009, Samsung succeeded in developing a panel for forty-inch LED televisions, with a thickness of 3.9 millimeters (0.15 inch). Dubbed the "Needle Slim", the panel is as thick (or thin) as two coins put together. This is about a twelfth of the conventional LCD panel whose thickness is approximately 50 millimeters (1.97 inches).

While reducing the thickness substantially, the company maintained the performance of previous models, including full HD resolution, 120 Hz refresh rate, and 5000:1 contrast ratio.[67] On 6 September 2013, Samsung launched its 55-inch curved OLED TV (model KE55S9C) in the United Kingdom with John Lewis.[68]

In October 2013, the Samsung corporation disseminated a press release for its curved display technology with the Galaxy Round smartphone model. The press release described the product as the "world's first commercialized full HD Super AMOLED flexible display." The manufacturer explains that users can check information such as time and battery life when the home screen is off, and can receive information from the screen by tilting the device.[69]

Mobile phones

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Samsung's flagship mobile handset line is the Samsung Galaxy S, which many consider a direct competitor of the Apple iPhone.[70] It was initially launched in Singapore, Malaysia and South Korea in June 2010, [71][72][73] followed by the United States in July. It sold more than one million units within the first 45 days on sale in the United States.[74]

While many other handset makers focused on one or two operating systems, Samsung for a time used several of them: Symbian, Windows Phone, Linux-based LiMo, Samsung Galaxy smartphones and Samsung's proprietary Bada.[75]

By 2013 Samsung had dropped all operating systems except Android and Windows Phone. That year Samsung released at least 43 Android phones or tablets and two Windows Phones.[76]

At the end of the third quarter of 2010, the company had surpassed the 70 million unit mark in shipped phones, giving it a global market share of 22 percent, trailing Nokia by 12 percent.[77][78] Overall, the company sold 280 million mobile phones in 2010, corresponding to a market share of 20.2 percent.[79] The company overtook Apple in worldwide smartphone sales during the third quarter 2011, with a total market share of 23.8 percent, compared to Apple's 14.6 percent share.[80] Samsung became the world's largest cellphone maker in 2012, with the sales of 95 million smart phones in the first quarter.[81]

During the third quarter of 2013, Samsung's smartphone sales improved in emerging markets such as India and the Middle East, where cheaper handsets were popular. As of October 2013, the company offers 40 smartphone models on its US website.[24]

Semiconductors

Samsung Electronics has been the world's largest memory chip maker since 1993. In 2009, it started mass- producing 30 nm-class NAND flash memories.[82] It succeeded in 2010 in mass-producing 30 nm-class DRAMs and 20 nm-class NAND flashes, both of which were the first time in the world.[83]

According to market-research firm Gartner, during the second quarter of 2010 Samsung Electronics took the top position in the DRAM segment due to brisk sales of the item on the world market. Gartner analysts said in A Samsung DDR-SDRAM their report, "Samsung cemented its leading position by taking a 35-percent market share. All the other suppliers had minimal change in their shares." The company took the top slot in the ranking, followed by Hynix, Elpida, and Micron, said Gartner.[84]

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Another area where the company had significant business in for years is the foundry segment. It had begun investment in the foundry business since 2006 and now positioned it as one of the strategic pillars for semiconductor growth.[85]

In 2010, market researcher IC Insights predicted that Samsung would become the world's-biggest semiconductor chip supplier by 2014, surpassing Intel. For the ten-year period from 1999 to 2009, Samsung's compound annual growth rate in semiconductor revenues has been 13.5 percent, compared with 3.4 percent for Intel.[86][87]

For 2015, IC Insights and Gartner announced that Samsung was the fourth largest chip manufacturer in the world.[88]

Televisions

In 2009, Samsung sold around 31 million flat-panel televisions, enabling to it to maintain the world's largest market share for a fourth consecutive year.[89]

Samsung launched its first full HD 3D LED television in March 2010.[90] Samsung had showcased the product at the 2010 International Consumer Electronics Show (CES 2010) held in Las Vegas.[91] Samsung UN105S9 105-inch ultra Samsung sold more than one million 3D televisions within high definition 4K television. six months of its launch. This is the figure close to what many market researchers forecast for the year's worldwide 3D television sales (1.23 million units).[92] It also debuted the 3D Home Theater (HT-C6950W) that allows the user to enjoy 3D image and surround sound at the same time. With the launch of 3D Home Theater, Samsung became the first company in the industry to have the full line of 3D offerings, including 3D television, 3D Blu-ray player, 3D content, and 3D glasses.[93]

In 2007, Samsung introduced the Internet TV, enabling the viewer to receive information from the Internet while at the same time watching conventional television programming. Samsung later developed "Smart LED TV" (now renamed to "Samsung Smart TV"),[94] which additionally supports downloaded apps. In 2008, the company launched the Power Infolink service, followed in 2009 by a whole new Internet@TV. In 2010, it started marketing the 3D television while unveiling the upgraded Internet@TV 2010, which offers free (or for-fee) download of applications from its Samsung Apps App Store, in addition to existing services such as news, weather, stock market, YouTube videos, and movies.[95]

Samsung Apps offers for-fee premium services in a few countries including Korea and the United States. The services will be custom-tailored for each region. Samsung plans to offer family-oriented applications such as health care programs and digital picture frames as well as games. Samsung's range of smart TVs include the apps ITV Player and motion controlled Angry Birds.

Other

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Samsung produces printers for both consumers and business use, including mono-laser printers, color laser printers, multifunction printers, and enterprise-use high-speed digital multi-function printer models.

In 2010, the company introduced some more energy efficient products, including the laptop R580, netbook N210, the world's-smallest mono-laser printer ML-1660, and color laser multifunction printer CLX-3185.

Samsung has introduced several models of digital cameras The Samsung GX-10 digital SLR and camcorders including the WB550 camera, the ST550 camera dual-LCD-mounted camera, and the HMX-H106 (64GB SSD-mounted full HD camcorder). In 2009, the company took the third place in the compact camera segment. Since then, the company has focused more on higher-priced items. In 2010, the company launched the NX10, the next-generation interchangeable lens camera.

In the area of storage media, in 2009 Samsung achieved a ten percent world market share, driven by the introduction of a new hard disk drive capable of storing 250Gb per 2.5-inch disk.[96] In 2010, the company started marketing the 320Gb-per-disk HDD, the largest in the industry. In addition, it was focusing more on selling external hard disk drives. Following financial losses, the hard disk division was sold to Seagate in 2011.

In the MP3 player segment, Samsung has launched products including the M1 MP3 player, and the world's-smallest DivX MP3 player R1.[97]

In 2014, the company announced that it was exiting the laptop market in Europe.[98]

In 2015, Samsung announced a proposal for a constellation of 4600 satellites orbiting Earth at 1,400 kilometers (900 mi) altitude that could bring 200 gigabytes per month of internet data to "each of the world's 5 billion people".[99][100] The proposal has not yet advanced to full development. If built, such a constellation would compete with previously-announced satellite constellations currently under development by OneWeb and SpaceX.[99] Management and board of directors

In December 2010, Samsung switched its management system from a single CEO-system under Choi Gee-Sung to a two-person management team with Choi Gee-Sung, CEO and vice chairman, and Lee Jae-Yong, chief operating officer and president. In June 2012, Samsung appointed Kwon Oh-hyun as the new CEO of the company.[101] The team was credited as being younger both in age and outlook, and some executives dyed their hair black.[102] Samsung also reorganized its overseas marketing bases in line with changes in the market, including a combined Britain/Continental Europe regional subsidiary, and a combined China/Taiwan regional subsidiary.

In 2012, Samsung appointed director of mobile products, JK Shin, to president/CEO of Samsung Electronics for Mobile Consumer Products.

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The company added a new digital imaging business division in 2010, and now consists of eight divisions, including the existing display, IT solutions, consumer electronics, wireless, networking, semiconductor, and LCD divisions.

It also reorganized its business organization to strengthen business synergies, by merging its Digital Air Solutions Team and Samsung Electronics Gwangju (consumer electronics and air conditioners, merged in 2010) under the consumer electronics business division. The set-top boxes business was merged with the Visual Display Business division.

The company's December 2010 reorganization was as follows: Among the eight divisions, the network division and the digital imaging division experienced new appointments, while the remaining divisions were maintained in accordance with their results.

◾ Chief executive officer, Vice chairman: Choi Gee-Sung ◾ Chief financial officer: President Yoon Ju-hwa ◾ Chief operating officer, President: Lee Jae-Yong ◾ Chief executive officer, President: JK Shin.

The following are the names of board of directors members:[103]

Gee-Sung Choi Vice chairman, President and chief executive officer Ju-Hwa Yoon Chief financial officer Dong-Min Yoon Independent director (Attorney at Law, Kim & Chang) Chae-Woong Independent director (Professor of Economics, Sungkyunkwan University) Lee In-Ho Lee Independent director (Advisor, Shinhan Bank) Independent director (Professor of Business Administration, Seoul National Oh-Soo Park University)

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Market share

Samsung Leading Market Product world market Year Source competitor share share Q2 DRAM 49.6% SK hynix 24.8% [104] 2013 Q2 NAND flash 41.6% Toshiba 28.7% [105] 2011 Large-size LCD panels Q4 20.2% LG Display 26.7% [106] (revenue) 2013 Q2 Active-matrix OLEDs 98% LG Display, AUO 0.5~1.5% [107] 2010 Q2 Lithium-ion batteries 18% Sanyo 20% [108] 2010 LCD monitors 18% LG Electronic 12.7% 2010 [109] Q1 Hard-disk drives 9% Western Digital 31.3% [110] 2010 Televisions Q2 (LCD, PDP, CRT, 24% LG Electronics 14.7% [111] 2010 LED) Q3 Mobile phones 34% Apple Inc. 13.4% [112] 2013 Digital cameras 11.8% Sony 17.4% 2010 [113] Q3 Application processors 5.4% Qualcomm 33.9% [114] 2013

Major clients

Samsung's largest clients (Q1 2010)[115] Percent of total Rank/company Part description sales 1 Sony DRAM, NAND flash, LCD panels, etc. 3.7 AP (mobile processor), DRAM, NAND flash, 2 Apple Inc. 2.6 etc. 3 Dell DRAM, flat-panels, lithium-ion batteries, etc. 2.5 4 Hewlett-Packard DRAM, flat-panels, lithium-ion batteries, etc. 2.2 5 Verizon Handsets, etc. 1.3 Communications 6 AT&T Inc. Handsets, etc. 1.3

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Relationship with Apple Inc.

Despite recent litigation activity, Samsung and Apple have been described as frenemies who share a love-hate relationship.[116] Samsung is a major supplier for Apple – first providing memory for the early iPod devices in 2005,[23] and Apple is a key customer for Samsung – in 2012 its component sales were thought to be worth in the region of $8 billion revenue to Samsung[116] – to the point where Apple CEO Tim Cook originally opposed litigation against Samsung wary of the company's critical component supply chain for Apple.[117]

In April 2011, Apple Inc. announced that it was suing Samsung over the design of its Galaxy range of mobile phones. The lawsuit was filed on 15 April 2011 and alleges that Samsung infringed on Apple's trademarks and patents of the iPhone and iPad.[118] Samsung issued a counterclaim against Apple of patent infringement.[119] In August 2011, at The Regional Court of Düsseldorf, Apple was granted a preliminary injunction against the sale and marketing of the Samsung Galaxy Tab 10.1 across the whole of Europe excluding the Netherlands.[120] The ban has been temporarily lifted in the European Union, with the exclusion of Germany, whilst it is investigated whether or not the original injunction was appropriate.[121]

On 31 August 2012, the Tokyo District Court ruled Samsung Electronics' mobile devices did not violate an Apple patent.[122] The case only addressed Apple's patent that allows mobile devices and personal computers to synchronize or share data with each other and is not comparable with the U.S. court case ruled on 24 August. On 18 October 2012, U.K. High Court ruled that Samsung did not infringe Apple's design patents. Apple was forced to issue a court-ordered apology to Samsung on its official U.K. website.[123]

Relationship with Best Buy Co., Inc.

Best Buy and Samsung joined together to create the Samsung Experience Shop, a store-in-a-store which allows customers to test the company's newest products, as well as get training in mobile products they already own. In summer 2013, more than 1,400 Best Buy and Best Buy Mobile stores have established the Samsung Experience Shop. About 460 square feet of space are dedicated for the SES, with the company's placement at Best Buy's entrance, as well as its sign visible in any part of the store.[124] The purpose of the Samsung Experience Shop is to make Samsung's products, i.e. the Galaxy, more accessible to customers.

The SES is a place for customers who already purchased Samsung devices, as well as potential customers. Samsung claims to employ experts that could tackle any issue that customers are experiencing, either about the device or the service. These experts could help with "advice, product selection, tips and trick."[125]

Samsung and Best Buy have been long time partners. The one difference the experience store adds to the relationship is that "Samsung products are going to be located in a single central area instead of being scattered around the store" said Chen, a New York Times reporter. In the experience store, Samsung employees would handle their products and Best Buy employees would handle the rest.

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Samsung Electronics Canada first experimented with the idea of a standalone retail center with its Olympic Rendezvous @ Samsung stores in Vancouver, BC, Canada that operated during the 2010 Winter Olympics. The electronics company went on to open its first official standalone retail store in Burnaby, BC in July 2012.[126] The conceptualization of an individual, specialized retail location for Samsung has been largely influenced by the success of these two projects.

The first Samsung Experience Shops began rolling out across Best Buy locations in the United States in May 2013. In May 2014, Best Buy announced its plans to add 500 new Samsung Entertainment Experience Shops. While the previous Samsung Experience locations focus primarily on showcasing and providing support for Samsung's Galaxy smartphones, cameras, and tablets, these new locations will showcase and support the company's home theater products.

Unlike the Samsung Experience Shop, the Samsung Entertainment Experience will be run by Samsung trained Best Buy associates. The new centers are expected to finish rolling out across Best Buys in the US by January 2015.[127] Design

In the early 1990s, the firm began considering the importance of physical design in its products. Located in the company's high-rise headquarters in Gangnam (south of Seoul) the corporate design center includes more than 900 full-time designers. In 1971 there were only two designers[128] in the whole company, whose number rose to 510 in 2005.

The company overhauls its design over a two-year cycle. For the first year, it scrutinizes design trends of the world, followed by product strategies. It then maps out new design plans during the second year.

Since 2006, it has won as many as 210 awards from international design institutions. It received the iF (International Forum) and IDEA design awards. Samsung was the winner in eight categories in the 2009 IDEA awards, the company that received the most awards.[129]

In the 2010 iF Material Awards, the company won the Gold Award for five of its products including the external hard disk drive. The iF Material Awards are given by the International Forum Design GmbH of Hannover, a design award for design materials and process technologies. In 2010, the German company selected a total of 42 products in the areas of home appliance, furniture, and industrial design. Samsung won the awards in five categories including external hard disk, full-touch screen phone, "side-by-side" refrigerator, compact digital camera, and laser printer toner.[130] Environmental record

All Samsung mobile phones and MP3 players introduced on the market after April 2010 are free from polyvinyl chloride (PVC) and brominated flame retardants (BFRs).[131]

The company is listed in Greenpeace's Guide to Greener Electronics, which rates electronics companies on policies and practices to reduce their impact on the climate, produce greener products, and make their operations more sustainable. In November 2011 Samsung was ranked 7th out of 15 leading electronics makers with a score of 4.1/10.[132] In the newly re-launched guide Samsung moved down two places (occupying 5th position in October 2010) but scored maximum points for

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providing verified data and its greenhouse gas emissions and also scored well for its Sustainable Operations with the guide praising its relatively good e-waste take-back programme and information. However, the company was criticized for not setting an ambitious target to increase its use of renewable energy and for belonging to a trade association which has commented against energy efficiency standards.[132]

In June 2004, Samsung was one of the first major electronics companies to publicly commit to eliminate PVC and BFRs from new models of all their products. The company however failed to meet its deadlines to be PVC- and BFRs-free, and has published new phase out dates.[133] Greenpeace activists protested at the company's Benelux headquarters in March 2010 for what Greenpeace calls Samsung's broken promises.[134]

The company has been awarded as one of global top-ten companies in the Carbon Disclosure Leadership Index (CDLI). It was the only Asian company among top ten companies. In addition, the company is listed in Dow Jones Sustainability Index (DJSI).[135]

The company's achievement ratio of products approaching the Global Ecolabel level ("Good Eco- Products" within the company) is 11 percentage points above the 2010 goal (80 percent). As of the first half of 2010, Samsung earned the Global Ecolabel for its 2,134 models, thereby becoming the world's number-one company in terms of the number of products meeting Global Ecolabel standards. [135]

The company is also improving its effort to recover and recycle electronic wastes.[136] The amount of wastes salvaged throughout 60 countries during 2009 was as much as 240,000 tons. The "Samsung Recycling Direct" program, the company's voluntary recycling program under way in the United States, was expanded to Canada.[137]

In 2008, the company was praised for its recycling effort by the U.S. advocacy group Electronics Take Back Coalition as the "best eco-friendly recycling program".[138] Litigation and safety issues

Worker safety

In Samsung's Gi-Heung and On-Yang semiconductor plants, at least 26 employees were diagnosed with blood cancer, a total 193 person got sick with cancers or rare terminal diseases.[139][140] Initially Samsung denied being responsible for the illnesses. Although Samsung is known to disfavor trade unions,[141] these sick workers organized in the group SHARPS (Supporters for the Health And Rights of People in the Semiconductor Industry).[142] A crowd funded movie named Another Promise was produced in 2013 in order to depict the fight for compensation of the victims, as well as a documentary named The Empire of Shame. In May 2014, Samsung offered an apology and compensation to workers who became ill.[143][144] The company subsequently did not follow all the recommendations of a specially appointed mediation committee, paid several families outside of a scheme to be agreed on and required them to drop all further charges, prompting SHARPS to continue legal and public action.[145] The quarrel is still ongoing, as the number of sick and dead employees is still rising.

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DRAM price fixing

In December 2010, the European Commission fined six LCD panel producers, including Samsung, a total of €648,925 million for operating as a cartel. The company received a full reduction of the potential fine for being the first firm to assist EU anti-trust authorities.[146]

On 19 October 2011, Samsung was fined €145,727 million for being part of a price cartel of ten companies for DRAMs which lasted from 1 July 1998 to 15 June 2002. The company received, like most of the other members of the cartel, a 10% reduction for acknowledging the facts to investigators. Samsung had to pay 90% of their share of the settlement, but Micron avoided payment as a result of having initially revealed the case to investigators.[147]

In Canada, the price fix was investigated in 2002. A recession started to occur that year, and the price fix ended, however in 2014, the Canadian government reopened the case and investigated silently after the EU's success. Sufficient evidence was found and presented to Samsung and two other manufacturers during a class action lawsuit hearing. The companies agreed upon a $120 million agreement, with $40 million as a fine, and $80 million to be paid back to Canadians who purchased a computer, printer, MP3 player, gaming console or camera from April 1999 to June 2002.[148]

Apple lawsuit

Apple sued Samsung on 15 April 2011 in the United States District Court for the Northern District of California that several of Samsung's Android phones and tablets, including the Nexus S, Epic 4G, Galaxy S 4G, and the Samsung Galaxy Tab, infringed on Apple's intellectual property: its patents, trademarks, user interface and style.[149] Apple's complaint included specific federal claims for patent infringement, false designation of origin, unfair competition, and trademark infringement, as well as state-level claims for unfair competition, common law trademark infringement, and unjust enrichment.[150][151]

On 24 August 2012 the jury returned a verdict largely favorable to Apple. It found that Samsung had willfully infringed on Apple's design and utility patents and had also diluted Apple's trade dresses related to the iPhone. The jury awarded Apple $1.049 billion in damages and Samsung zero damages in its counter suit.[152] The jury found Samsung infringed Apple's patents on iPhone's "Bounce-Back Effect" (US Patent No.7,469,381), "On-screen Navigation (US Patent No.7,844,915), and "Tap To Zoom" (US Patent No.7,864,163), and design patents that covers iPhone's features such as the "home button, rounded corners and tapered edges" (US D593087) and "On-Screen Icons" (US D604305). [153]

Product safety

Despite their phones' popularity, numerous explosions of them have been reported.[154] A Swiss teenager was left with second and third degree burns in her thigh due to her Galaxy S3's explosion [155] followed by two more Galaxy S3 explosions in Switzerland[156] and Ireland.[157] A South Korean student's Galaxy S2 battery exploded in 2012.[158]

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Samsung's Galaxy S4 also led to several accidents. A house in Hong Kong was allegedly set on fire by an S4 in July 2013,[159] followed by minor S4 burn incidents in Pakistan[160] and Russia.[161] A minor fire was also reported in Newbury, United Kingdom in October 2013.[162]

Some users of the phone have also reported swelling batteries and overheating;[163] Samsung has offered customers affected new batteries free of charge.[164] In December 2013, a Canadian uploaded a YouTube video describing his S4 combusting.[165] Samsung then asked the uploader to sign a legal document requiring him to remove the video, remain silent about the agreement, and surrender any future claims against the company in order to receive a replacement. No further response from Samsung was received afterwards.[166][167] There were a few more reported Galaxy S4 explosions in India[168] and the UAE.[169]

Galaxy Note 7

On 31 August 2016, it was reported that Samsung was delaying shipments of the Galaxy Note 7 in some regions in order to perform "additional tests being conducted for product quality"; this came alongside user reports of batteries exploding while charging. On 2 September 2016 Samsung suspended sales of the Note 7 and announced a worldwide "product exchange program",[170] in which customers will be able to exchange their Note 7 for another Note 7, a Galaxy S7, or an S7 Edge (the price difference being refunded). They would also receive a gift card from a participating carrier.[170] On 1 September 2016, the company released a statement saying that it had received 35 reports of battery failure, which according to an unnamed Samsung official "account for less than 0.1 percent of the entire volume sold".[171][172][173] Although it has been referred to as a product recall by the media, it was not an official government-issued recall by an organization such as the U.S. Consumer Product Safety Commission (CPSC), and only a voluntary measure.[170][174] The CPSC did issue an official recall notice on 15 September 2016, and states that Samsung has received at least 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage.[175]

After some replacement Note 7 phones also caught fire,[176][177] on 11 October 2016 Samsung announced that it would permanently end production of the Note 7 in the interest of customer safety. [178][179] However, Samsung was hoping to recover from the lost sales from the Note 7 with the introduction of the Edge 7.[180]

On 14 October 2016, the U.S. Federal Aviation Administration and the Department of Transportation's Pipeline and Hazardous Materials Safety Administration banned the Note 7 from being taken aboard any airline flight, even if powered off.[181][182] Following the FAA ban on aircraft carriage Qantas, Virgin Australia and Singapore Airlines also banned the carriage of Note 7s on their aircraft with effect from midnight on 15 October.[183] In Mexico the largest airlines Aeromexico, Interjet, Volaris and VivaAerobus have all banned the handset.[184]

Washing machines

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On 4 November 2016, Samsung recalled 2.8 million top-load washing machines sold at home appliance stores from 2011 to 2016 because the machine's top could unexpectedly detach from the chassis during use that could be caused by excessive vibration.[185]

Advertisements on smart televisions

In 2015, users on the website Reddit began reporting that some Samsung smart TV would display advertisements for Pepsi products during movies when viewed through the Plex application.[186] Plex denied responsibility for the ads and Samsung told blog Gigaom that they were investigating the matter.[186]

In March 2016, soccer star Pelé filed a lawsuit against Samsung in the United States District Court for the Northern District of Illinois seeking $30 million in damages claiming violations under the Lanham Act for false endorsement and a state law claim for violation of his right of publicity.[187] The suit alleges, that at one point Samsung and Pelé came close to entering into a licensing agreement for Pelé to appear in a Samsung advertising campaign. Samsung abruptly pulled out of the negotiations. The October 2015 Samsung ad in question, includes a partial face shot of a man who allegedly "very closely resembles" Pelé and also a superimposed ultra-high-definition television screen next to the image of the man featuring a "modified bicycle or scissors-kick", perfected and famously used by Pelé.[188]

In December 2016, Samsung forced updated their smart TV line to being displaying advertisements in their menus.[189]

Viral marketing

On 1 April 2013, several documents were shown on TaiwanSamsungLeaks.org that the advertising company OpenTide (Taiwan) and its parent company Samsung are hiring students to attack its competitors by spreading harmful words and biased opinions/reviews about other phone manufacturers' products such as Sony and HTC in several famous forums and websites in Taiwan in order to improve its brand image. The uploader of the documents, hacker "0xb" said that the documents were intercepted from an email between OpenTide and Samsung.[190] Taiwan Samsung Electronics announced 4 days later, guaranteeing the company will "stop all online marketing strategies which involves publishing and replying in online forums."[191] It was widely reported by the Taiwanese media.[192][193][194][195] Taiwan later fined Samsung Electronics for the smear campaign.[196] Sports clubs

◾ Samsung Electronics Athletic Club ◾ Samsung Electronics Equestrian Club ◾ Samsung Galaxy (electronic sports) Slogans

◾ Samsung For Today and Tomorrow (1993–2002) ◾ Samsung, Imagine (2002–2007)

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◾ Samsung, Next Is What? (2007–2010) ◾ Samsung, Turn on Tomorrow (2010–2013) ◾ Samsung, The Next Is Now ◾ Samsung, The Next Big Thing is Here (2013–present) See also

◾ Samsung ◾ List of Korea-related topics ◾ Samsung HL-R5688W ◾ Tech companies in the New York metropolitan area References

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94. "The Wonder of Samsung Smart TVs" (http://www.samsung.com/us/article/the-wonder-of-samsung- smart-tvs). 95. "Samsung Unveils First Ever Application Store". Samsung. 7 January 2010. 96. "Samsung Lets You Store 500 Movies on a Laptop Hard Drive". VentureBeat. 7 April 2010. 97. "2009 Samsung Annual Report" (PDF). Samsung. 98. "Samsung exits laptop market including Chromebooks" (http://www.pcadvisor.co.uk/news/laptop/3573470/samsung-exits-laptop-market- including-chromebooks/), PC Advisor, 23 September 2014 99. Gershgorn, Dave (17 August 2015). "Samsung Wants To Blanket The Earth in Satellite Internet". Popular Science. Retrieved 2015-08-21. 100. Khan, Farooq (2015). "Mobile Internet from the Heavens" (PDF). arxiv.org. Retrieved 2015-08-21. 101. "Samsung names Kwon Oh-hyun as new CEO". The Times of India. 7 June 2012. 102. "Samsung Executives Dyeing Hair Black". 16 January 2011. 103. "About Samsung>Management>Board of directors". Retrieved 16 November 2010. 104. "Samsung's Share of Global DRAM Market Exceeds 40%". Taiwan Economic News. 8 November 2010. 105. "Samsung Electronics Expands Its NAND Flash Market Share in Q2". Tradingmarkets. 4 August 2010. 106. "Large-Size TFT Shipments and Revenues Fell as Supply Chain Sought Inventory Reductions in 3Q10". DigiTimes. 12 November 2010. 107. "SMD Enjoys Soaring Demand for AMOLED Panel". Maeil Business Newspaper. 1 July 2010. 108. "Samsung Takes The Second Place in Rechargeable Battery Market, Following Sanyo, in the First Quarter of 2010". Solar&Energy. 20 May 2010. 109. "Seagate Still Number One in Global HDD Shipments". TechSpot. 23 March 2010. 110. "WD, 1 1 (English: Western Digital Has Been a 1st Market Sharer on Q1)". Bodnara (South Korea). 3 June 2010. 111. "Samsung Devours TV Market Share". SmartHouse. 18 February 2010. 112. "(Samsung's share grows while Apple's declines in Q3 smartphone market)". Infoworld. 29 October 2013. 113. "Samsung Sees Hybrid Camera Mkt Growing 10-Fold by 2015". Reuters. 14 September 2010. 114. "Qualcomm Captures 50 Percent Revenue Share in the Smartphone Apps Processor Market in 2011". Strategy Analytics. 20 February 2012. Retrieved 11 July 2013. 115. "Sony, Apple, Dell Are Samsung's Big Buyers". The Korea Times. 16 June 2010. Retrieved 26 October 2010. 116. "Insight: Apple and Samsung, frenemies for life". Reuters. 10 February 2013. Retrieved 2013-05-09. 117. "Apple CEO Tim Cook Never Wanted to Sue Samsung". IGN. 11 February 2013. Retrieved 2013-05-09. 118. "BBC News – Apple sues Samsung for 'copying' iPhones and iPad". BBC Online. 19 April 2011. Retrieved 21 April 2011. 119. "Samsung Sues Apple After Accusations of 'Copying' ". BBC News. 22 April 2011. Retrieved 26 April 2011. 120. Richmond, Shane (9 August 2011). "Samsung Galaxy Tab 10.1 Blocked in Europe". The Daily Telegraph. London. Retrieved 21 August 2011. 121. "Samsung Galaxy Tab Ban Is on Hold". BBC News. 16 August 2011. 122. "Samsung wins over Apple in Japan patent case". Reuters. Retrieved 31 August 2012. 123. Whittaker, Zack (8 November 2012). "Apple quietly pulls apology-hiding code from U.K. site". CNET. Retrieved 11 July 2013. 124. Palenchar, Joseph. "Analysts See Potential in Samsung, Best Buy Tie-Up" (28). TWICE. 125. Chen, B. "Samsung Plans Mini-Stores in Best Buys". New York Times. Retrieved 17 November 2014. 126. "Samsung Electronics Canada Strengthens National Retail Presence to Provide Consumers with Connected Shopping Experiences". Samsung CA. 23 October 2013. 127. Belz, Adam (2 May 2014). "Best Buy Signs New Store-within-a-store Deals with Samsung, Sony". Minneapolis Star Tribune. San Jose Mercury News. 128. Dr. K.J. Freeze and Prof. Dr. K.W. Chung (2008): Design Strategy at Samsung Electronics: Becoming a Top-Tier Company, Design Management Institute, Boston, USA (page 6) 129. Nussbaum, Bruce (1 August 2009). "Samsung Beats Apple in the IDEA/BusinessWeek Design Awards". BusinessWeek. Retrieved 2013-07-10. 130. "Samsung Products Win iF Awards". JoongAng Daily. 26 April 2010. 131. "Policy on target substances – Chemical Management – Environment – Sustainability – About Samsung – Samsung". Samsung Electronics. Retrieved 2 August 2010. 132. "Guide to Greener Electronics – Greenpeace International". Retrieved 16 November 2011.

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133. "Management of target substances – Chemical Management – Environment – Sustainability – About Samsung – Samsung". Retrieved 2 August 2010. 134. "Calling out Samsung for toxic failure – Greenpeace International". Retrieved 2 August 2010. 135. "Who's Greener, Samsung or LG?". Business and Technology Report. Retrieved 13 January 2010. 136. "Samsung Sustainability Initiatives: What's Working?". The Daily Energy Report. Retrieved 29 May 2012. 137. "Samsung Leads in Green Management". The Korea Times. Retrieved 26 July 2010. 138. "Enviros Applaud Samsung for New Free National Recycling Program". Electronics TakeBack Coalition. Retrieved 8 September 2008. 139. "The heart breaking story of Samsung semiconductor workers". Hani. 140. "A carcinogenic career at Samsung". FfIF. 141. "IndustriALL Executives condemn Samsung for union busting". IndustriALL. 142. "About the victims". SHARPS. 143. "Samsung offers apology and compensation to workers who got leukemia". The Verge. 144. "Samsung Finally Apologizes To Workers Who Got Cancer While Making Chips". Huffington Post. 145. "Samsung Hands Out Hush Money to Occupational Disease Victims". Stop Samsung – No More Deaths!. 23 October 2015. Retrieved 2016-12-31. 146. "Antitrust: Commission fines six LCD panel producers €648 million for price fixing cartel". European Commission. 147. "Antitrust: Commission fines DRAM producers € 331 million for price cartel; reaches first settlement in a cartel case". European Commission. European Commission. Retrieved 22 April 2012. 148. "Canadian DRAM Class Action". 149. Kane, Yukari Iwatani; Sherr, Ian (19 April 2011). "Apple: Samsung Copied Design". The Wall Street Journal. Dow Jones & Company. Retrieved 11 August 2012. 150. "Apple Inc. v. Samsung Electronics Co. Ltd. et al.". United States District Court, Northern District of California. Retrieved 11 August 2012. 151. Patel, Nilay (19 April 2011). "Apple sues Samsung: a complete lawsuit analysis". The Verge. Vox Media. Retrieved 11 August 2012. 152. Lowensohn, Josh (24 August 2012). "Jury awards Apple more than $1B, finds Samsung infringed". CNET. CBS Interactive. Retrieved 24 August 2012. 153. Burnett, Ed, The verdict is in: Samsung vs. Apple (http://www.zdnet.com/the-verdict-is-in-samsung-vs- apple-7000003163/), zdnet.com, 25 August 2012. Retrieved 23 October 2012. 154. Téléphonie mobile: Samsung prend l'explosion d'un de ses Galaxy "très au sérieux" – Faits Divers (http://www.lematin.ch/faits-divers/Samsung-prend-l-explosion-dun-de-ses-Galaxy-tres-au- serieux/story/26208459). lematin.ch. Retrieved on 2013-12-08. 155. Samsung Galaxy S3 Explosion in Swiss Teenager's Pocket Leaves Her Thigh Numb – IBTimes UK (http://www.ibtimes.co.uk/articles/488963/20130711/samsung-galaxy-explodes-swiss-teenager-pocket- case.htm). Ibtimes.co.uk (11 July 2013). Retrieved on 2013-12-08. 156. "Galaxy S3 Explodes, Injuring Woman: Report". The Huffington Post. 10 July 2013. 157. "Galaxy S3 Reportedly Explodes, Samsung Investigating". The Huffington Post. 158. Galaxy (http://tw.news.yahoo.com/ galaxy - -034601225.html) 159. Drew Guarini (29 July 2013). "Exploding Samsung Galaxy S4 Allegedly Starts Fire, Destroys House". The Huffington Post. Retrieved 5 January 2014. 160. Axee (April 2013). "Another Samsung Galaxy S4 found burned at the bottom during charging.". AxeeTech. AxeeTech. Retrieved 5 January 2014. 161. "ЭКСКЛЮЗИВ. В РОССИИ ЗАФИКСИРОВАН СЛУЧАЙ ВОЗГОРАНИЯ SAMSUNG GALAXY S4". mail.ru (in Russian and English). mail.ru. 11 December 2013. Retrieved 5 January 2014. 162. " 'Exploding phone' sets pram on fire". Oxford Mail. 9 October 2013. Retrieved 5 January 2014. 163. P., Daniel (16 October 2013). "Samsung acknowledges Galaxy S4 swelling battery issue, offers free replacements". PhoneArena. PhoneArena. Retrieved 25 November 2013. 164. "Samsung Launches Galaxy S4 Battery Trade-In Program". CCM. 165. Wygand, Richard. "samsung galaxy s4 caught fire proof for samsung". Retrieved 13 December 2013. 166. Wygand, Richard. "et tu, samsung? (Legal document received from Samsung)". Retrieved 13 December 2013. 167. Wygand, Richard. "samsung galaxy s4 catches on fire samsung wants silence". Retrieved 13 December 2013. 168. Samsung S4 is Dangerous to Life (http://throodalookingglass.com/2013/11/smart-phones-not-so-smart/) (dead link; archived at https://archive.is/bBZIY)

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169. "Galaxy S4 in the UAE bursts while charging, owner unhurt (thankfully)". VR-Zone. 170. "Samsung Announces "Product Exchange Program" For Galaxy Note 7 – But Don't Call It A Recall". The Consumerist. Consumer Reports. Retrieved 3 September 2016. 171. Samsung delays shipments of Galaxy Note 7 for quality control testing (https://www.theguardian.com/technology/2016/aug/31/samsung-delays-galaxy-note-7-quality-testing), 31 August 2016. The Guardian. Retrieved 1 September 2016 172. "Samsung recalls Galaxy Note 7 worldwide due to exploding battery fears". The Verge. Vox Media. 2 September 2016. Retrieved 2 September 2016. 173. "[Statement] Samsung Will Replace Current Note7 with New One". Samsung. 2 September 2016. Retrieved 17 September 2016. 174. "Consumer Reports: Samsung Should Officially Recall the Galaxy Note7". Consumer Reports. Retrieved 3 September 2016. 175. "Government Issues Official Recall of Samsung Galaxy Note 7". Forbes. 16 September 2016. Retrieved 17 September 2016. 176. Bart, Jansen (5 October 2016). "Smoking, popping Samsung Galaxy Note 7 prompts Southwest evacuation". USA Today. Retrieved 5 October 2016. 177. Golson, Jordan (8 October 2016). "Another replacement Galaxy Note 7 has reportedly caught fire". The Verge. Vox Media. Retrieved 9 October 2016. 178. Vincent, James (11 October 2016). "The Galaxy Note 7 is dead". The Verge. Vox Media. Retrieved 11 October 2016. 179. "Samsung permanently stops Galaxy Note 7 production". BBC News. 11 October 2016. Retrieved 11 October 2016. 180. [2] (http://www.forbes.com/sites/ewanspence/2016/11/23/new-samsung-galaxy-s7-edge-shiny-glossy- black/#727db0282112) Accessed 24 November 2016. 181. Golson, Jordan (14 October 2016). "The Galaxy Note 7 will be banned from all US airline flights". The Verge. Retrieved 14 October 2016. 182. Etherington, Darrell (14 October 2016). "U.S. Department of Transportation bans Galaxy Note 7 from all flights". TechCrunch. Retrieved 14 October 2016. 183. "Samsung Galaxy Note 7: Qantas, Virgin and Singapore Airlines ban phone from flights". ABC News. Australian Broadcasting Corporation. 15 October 2016. Retrieved 15 October 2016. 184. "¿Tienes un Galaxy Note 7? Aerolíneas mexicanas prohíben volar con él". www.elfinanciero.com.mx. Retrieved 2016-10-18. 185. Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries (https://www.cpsc.gov/Recalls/2016/samsung-recalls-top-load-washing-machines) U.S. Consumer Product Safety Commission, 4 November 2016 186. Puga, Lauren (12 February 2015). "Pepsi Ads Seen in Personal Videos on Samsung Smart TVs". IGN. Retrieved 18 February 2015. 187. "Pelé IP Ownership LLC v. Samsung Electronics Co., Ltd., No. 16-03354 (N.D. Ill. amended complaint filed May 25, 2016)". Retrieved 23 June 2016. 188. Batterman, L. Robert (23 June 2016). "Soccer Legend Pelé Calls for a Yellow Card against Samsung". The National Law Review. Proskauer Rose LLP. Retrieved 23 June 2016. 189. Samsung Smart TVs Force Ads Onto Menu Screen | Digital – AdAge (http://adage.com/article/digital/samsung-smart-tv-update-forces-ads/307246/) 190. "2013/4/1 ─ 2012" (in Chinese). taiwansamsungleaks.org. 191. (Chinese) TaiwanSamsungLeaks (http://www.cool3c.com/article/66414) 192. (Chinese)2013-05-10 ╱ (http://www.appledaily.com.tw/appledaily/article/headline/20130406/34934721/) 193. (Chinese)2013-04-06 (http://iservice.libertytimes.com.tw/liveNews/news.php?no=788748) 194. ETtoday (6 April 2013). " ". ETtoday . 195. (Chinese)2013-05-10 郎 (http://www.businessweekly.com.tw/blog/article.php?id=3367/) 196. zdnet (25 October 2013). "Samsung fined $340K in Taiwan for smearing rivals". ZDNet. Retrieved 9 November 2013.

https://en.wikipedia.org/wiki/Samsung_Electronics 2017-04-03 Samsung Electronics - Wikipedia 26 26

External links

Official website (http://samsung.com) ◾ Wikimedia Commons has ◾ Samsung Electronics Official Global Blog media related to Samsung (http://global.samsungtomorrow.com/) Electronics.

Retrieved from "https://en.wikipedia.org/w/index.php? title=Samsung_Electronics&oldid=773461347"

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This DOMAIN NAME REGISTRATION SERVICE AGREEMENT ("Agreement") is made by and between 101domain GRS Limited, an Irish private limited company ("101domain") and you and your heirs, agents, successors and assigns (collectively, "Customer"), and you and your heirs, agents, successors and assigns (collectively, "Customer"), and is made effective as of the date of acceptance. This Agreement sets forth the terms and conditions of your use of our domain name registration services ("Services").

Your acceptance of the Master Services Agreement, which incorporates this Agreement signifies that you have read, understand, acknowledge, and agree to be bound by these terms and conditions along with all other applicable agreements which are incorporated herein by reference.

The terms "we", "us", or "our" shall refer to 101domain. The terms "you", "your", "user", or "customer" shall refer to any individual or entity who accepts this Agreement. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.

We reserve the right, in our sole and absolute discretion, to change or modify this Agreement, and any policies or agreements which are incorporated herein, at any time

withThis 30 website days' notice.uses cookies. Any such Some changes of the cookies or modification used are essential shall forbe partseffective of the 30 site days to operate. after Please see our privacy statement (https://www.101domain.com/privacy_policy.htm) for more sendingdetails. you Click notice to accept. of such change by email at the email address listed in your Account, as definedI Accept in the Master Services Agreement or when such changes have been posted to

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this website ("Site"). If you do not agree to be bound by this Agreement as last revised as indicated by the "Last Revised" date located at the bottom of this Agreement, do not use or continue to use the Services or the Site. Your continued use of the Services after the 30 day notice period constitutes your acceptance of the Agreement. We may occasionally notify you of changes or modifications to this Agreement or the Services by email so it is very important that you keep your Account information current and up to date. We are not responsible and we assume no liability for your failure to receive an email notification if such failure results from inaccurate or outdated Account information.

1. Generic Top Level Domain Name Registration

101domain is an accredited registrar with the Internet Corporation for Assigned Names and Numbers ("ICANN") for generic top level domain names ("gTLDs") such as .com, .net, .org, .info, .biz, .jobs, and more and various sponsored top-level domain names ("sTLDs"). 101domain may also, at its sole discretion, accept registration applications in non-ASCII character languages such as Chinese, Korean, and more ("Internationalized Domain Names" or "IDNs"). ICANN oversees registrations and other aspects of gTLDs policies and operations of accredited registrars like 101domain. You acknowledge and agree that your rights to any domain names registered or renewed through 101domain are subject to the policies and regulations of ICANN, the related Registry (as defined below) and various laws. You agree to abide by the terms in this Agreement to register and renew domain names as well as all terms and conditions of ICANN governing the registration and renewal of such domain names including, but not limited to, dispute resolution policies such as the Uniform Domain Name Dispute Resolution Policy ("UDRP") or the Uniform Rapid Suspension Policy ("URS") as well as all current and future policies of Registries (as defined below) related to those domain names including, but not limited to, their acceptable use policies, privacy policies, and WHOIS data policies.

Domain name registrations are not effective until the registry administrator ("Registry" and "Registries" shall be construed accordingly) puts them into effect. For a list of Registries and for more information on top level domain names ("TLDs"), see www.icann.org/tlds/ (http://www.icann.org/tlds/). Domain name registrations are created and renewed for specified terms, terms which end on the specified expiration date if not renewed. For domain names which are created as a new registration out of theThis available website uses namespace, cookies. Some the ofterm the cookiesbegins onused the are date essential the domain for parts name of the resitegistration to operate. is Please see our privacy statement (https://www.101domain.com/privacy_policy.htm) for more createddetails. Click by the to accept. applicable Registry. You agree that we are not liable or responsible in anyI Accept way for any errors, omissions, or any other actions by the Registry arising out of, or

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related to a request to register, renew, modify, transfer, or renew a domain name. The registration or renewal is only effective once the Registry creates the registration or accepts the renewal.

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In addition to gTLDs, sTLDS, and IDNs, 101domain also registers country code top- level domain names ("ccTLDs"). There are additional agreements that you must agree to should you desire to apply for registration of a domain name in any ccTLD. Each ccTLD Registry creates and enforces its own rules, regulations, policies and procedures governing various aspects of ccTLDs registered in their respective namespace or zone, including, but not limited to, dispute resolution policies which may be different to those promulgated by ICANN and WHOIS data policies which may also vary from ICANN's WHOIS policies.

Links to information on each ccTLD Registry policy can be found here: http://www.iana.org/root-whois/ (http://www.iana.org/root-whois/).

When you register a ccTLD with 101domain or one of its subsidiaries or affiliates, you acknowledge and agree to, and are bound by, the respective ccTLD Registry's rules, regulations, policies and procedures.

We may publish portions of each ccTLD Registry's policies on the Site, including information on requirements, renewal policies, redemption policies, and other information from time to time. We are not liable in any way whatsoever for any errors, omissions, or mistakes published on the Site. ccTLD Registry policies change from time to time and it is your responsibility to verify the rules, regulations, policies and procedures of each ccTLD Registry.

3. Premium Domain Name Registration

You acknowledge that we provide premium domain name registration services ("Premium Domains") on the Site under separate agreements with unrelated 3rd parties ("3rd Party Services"). We act as an intermediary for the purchase of Premium Domains and we are not responsible for the performance, completeness, correctness, or failure of the 3rd Party Services. Additionally, you agree to abide by the terms and conditionsThis website required uses cookies. by the Some 3r ofd partiesthe cookies for usedthe us aree essentialof the 3rd for Party parts ofServices the site whento operate. such Please see our privacy statement (https://www.101domain.com/privacy_policy.htm) for more termsdetails. are Click made to accept. availabl e to you prior to your election to use such services, and when suchI Accept terms are subsequently updated.

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4. Domain Name Recovery & Acquisition

We may, from time to time, offer domain name recovery and acquisition services including, but not limited to, drop-catching, backordering, UDRP filing services, and anonymous acquisition negotiation ("Recovery Services"). You acknowledge that Recovery Services are non-refundable, at your own risk, and we do not guarantee the success of any Recovery Services.

5. Pre-registration, Sunrise, and Landrush

In the event that we make pre-registration available for a gTLDs, sTLDs, IDNs, or ccTLDs whether in sunrise, landrush, general pre-registration phases, or other pre- registration phrases, we do not guarantee the successful registration of a pre- registration application or your immediate access to the domain name if successfully secured. We may use 3rd Party Services for pre-registrations. Pre-registration fees, setup fees, and application fees are strictly non-refundable regardless of success or outcome.

6. No Guarantee of Registration or Renewal

No domain registration under this Agreement shall be deemed effective until we deliver the domain name application or renewal application to the appropriate Registry and the Registry accepts your application and creates your domain name registration or renewal. Submitting your application to us, and our accepting of Fees for your application, by itself does not constitute a successfully registered application or renewal.

You acknowledge that we are in no way responsible for and can never guarantee, that the domain name you are applying for is not being applied for by another party or with another registrar, that there are no inaccuracies in the Registry's WHOIS or other databases, that the search availability results are correct, or that there are errors, omissions, or inaccuracies that occur during the registration or renewal process which affect the result of your registration or renewal application.

You further acknowledge and agree that you are solely responsible for ensuring that your registration or renewal has been properly processed. We may elect to accept or rejectThis website your application uses cookies. for Some registration of the cookies or renewalused are essential at any time for parts for any of the reas siteon to at operate. our sole Please see our privacy statement (https://www.101domain.com/privacy_policy.htm) for more anddetails. absolute Click to discretion, accept. including, but not limited to, pricing errors, attempts to apply forI Acceptdomain names that are prohibited, improper, unavailable, infringe on 3rd party

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intellectual property or other rights, are questionable or violate any other agreements or terms and conditions contained in this Agreement or other agreements with us. You also acknowledge and agree that we are not liable or responsible in any way for errors, omissions, acts, inaccuracies related to the Site, or actions by any 3rd parties including any gTLD, sTLD, IDN, or ccTLD Registry arising out of your application or potential application for, and registration or renewal of, a particular domain name.

7. Your Obligations

You acknowledge that we do not check, unless it is explicitly required to do so by a Registry, to see whether the domain names you select, or your use of the domain name, or other services provided by us or unrelated 3rd parties in relation to the domain name, infringes on the intellectual property or other legal rights of others, violates the rules, regulations, policies, or procedures of the respective Registry, or violates local, state, national or international laws. It is your sole responsibility to understand and accept the terms and policies of each Registry to ensure that your application for registration or renewal, and subsequent use, of the domain name does not violate any of these terms.

You represent to us that:

(i) You are at least 18 years of age and are legally capable of entering into this Agreement with us;

(ii) You will not violate this Agreement and will comply with all local, state, national and international laws;

(iii) You will not use the Site or the Services for any unlawful purpose.

(iv) You will not represent yourself as another person or entity, or submit information on behalf of another person or entity without their express prior written consent;

(v) You will not provide false, inaccurate, or incomplete information in your application for the Services;

(vi) You will maintain complete and accurate information with us at all times in relation to the Services; This website uses cookies. Some of the cookies used are essential for parts of the site to operate. Please see our privacy statement (https://www.101domain.com/privacy_policy.htm) for more details. Click to accept. (vii) You will not violate 3rd party trade or service marks, copyrights, patents or other I Accept intellectual property rights;

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(viii) Your use of the Services does not and will not result in excess use of our resources or overloading of our DNS, server or network resources;

(ix) You will not use the Services as a source or destination of packet flooding, mail bombs, packet corruption, denial of service, or other illegal or abusive cyber activities;

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(xi) You will not deploy software or scripts to run on our servers that cause overload of resources or threaten the stability of the network;

(xii) You will not disseminate or transmit SPAM email in violation of our SPAM policy;

(xiii) You will not disseminate illegal, hateful, harmful, violent, racially or ethnically intolerant, abusive, obscene, pornographic, defamatory, harassing, malicious, protected material, or content that otherwise violates the intellectual property rights of others;

We may terminate or suspend the Services at any time, at its sole discretion and without limitation, if it finds that you have violated any terms of this Agreement or other agreements with us. You agree that if we terminate or suspend the Services provided to you under this Agreement, that we may then, at our option, make either ourselves or a third party the beneficiary of Services which are substantially similar to those which were previously providing to you and that any reference in this Agreement to termination or suspension of the Services to you includes this option.

8. Domain Name Registrant

When applying for and registering a domain name with us, you will be asked to designate a registrant for the domain name ("Registrant"). The Registrant is granted all rights under this Agreement to act in respect to the domain name and any other services obtained from us in connection with the domain name, including, but not limited to, the authority to terminate, delete, transfer, renew, or otherwise modify the domain name or related Services, or obtain additional services in relation to the domain name.

The Registrant is responsible for providing its own full contact information and for This website uses cookies. Some of the cookies used are essential for parts of the site to operate. providingPlease see ourand privacy updating statem accuentrate (https://www.101domain.com/ technical and administrativeprivacy_policy.htm) contact information for more details. Click to accept. under this Agreement. A Registrant that licenses the use of a domain name shall accept I Accept liability for harm caused by wrongful use of the domain name, unless the Registrant

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discloses the current contact information provided by the licensee and the identity of the licensee (in accordance with applicable data protection law) within seven (7) days to a party providing Registrant reasonable evidence of actionable harm.

If you, acting as the Account holder, are providing Registrant information on Registrant's behalf, you represent that you have obtained consent from the Registrant and notice has been given to them sufficient to enter the terms of this Agreement on their behalf. Failure to do so it a material breach of this Agreement.

9. Administrative Contact

When applying for and registering a domain name with us, you will be asked to designate an administrative contact for the domain name ("Administrative Contact") to confer certain rights to under this Agreement, including, but not limited to, purchasing additional services, transferring the domain name to another registrar where allowable by the applicable Registry, and updating the domain name settings. The Administrative Contact may be the same as the Registrant. The Registrant is responsible for all actions, errors or omissions of the Administrative Contact.

10. Trustee Services

We may, from time to time, offer administrative, registrant, agent, or local presence services to you ("Trustee Services") in connection with the Services under this Agreement. Trustee Services may grant certain rights, access, duties and responsibilities to the grantee ("Trustee") with respect to the domain name. Trustee Services may designate another party as Registrant or Administrative Contact for your domain name, however, you retain all rights to the domain name granted to you under this Agreement until the termination of this Agreement, expiration, cancellation, or deletion of the domain name or transfer to another registrar, including the right to terminate the Trustee Agreement at any time.

In rare cases, for certain ccTLDs, the use of, and subscription to, our Trustee Services may be required in order for us to manage your domain name regardless of whether you are able to satisfy the Registry requirements (for example, including, but not limited to: .CW, .COM.AR, .EE, .RS, .AL, .BG, .GE, .COM.BN, .IQ, .SK, .CL). In these cases, the Site will clearly state this requirement. This website uses cookies. Some of the cookies used are essential for parts of the site to operate. Please see our privacy statement (https://www.101domain.com/privacy_policy.htm) for more details. Click to accept. I Accept

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By ordering Trustee Services, you agree to be bound by the terms of the Trustee Services Agreement, which are incorporated herein and made part of this Agreement by reference.

You may, at your complete and sole discretion, revoke such designation and Trustee Services without notice by submitting a request in writing to us through the support ticket system or other written method. In no case will you be entitled to a refund in full or pro-rata for any part of the term of the Trustee Service not fulfilled.

11. Private Registration

We may, from time to time, make available private registration services ("Private Registration Services"). Private registration provides you with the option of registering a domain name in TLDs that allow such registration, in the name of a 3rd party whose contact information will be displayed in the public WHOIS database instead of your contact information. By ordering Private Registration Services, you agree to be bound by the terms of the WHOIS Privacy Agreement, which is incorporated herein and made part of this Agreement by reference.

You may, at your complete and sole discretion, revoke such Private Registration Services without notice by submitting a request in writing to us through the support ticket system or other written method. In no case, will you be entitled to a refund in full or pro-rata, for any part of the term of the Private Registration Services not fulfilled.

12. IDNs, Accuracy and Functionality of non-Latin Characters

You acknowledge and agree that we cannot guarantee the accuracy and functionality of non-ASCII character languages such as Chinese, Korean, and more ("Internationalized Domain Names" or "IDNs"). We cannot guarantee that IDNs will be accessible by internet users or that they will be translated properly by the internationalized domain name system into readable punycode. Further, we make available on the Site translation tools provided by 3rd parties such as Google and that these tools are treated as 3rd Party Services under your agreements with us. We will in no way be liable for the use of 3rd Party Services used for translation. We will also not be liable for suspension, modification, or cancellation of your IDNs in order to comply with current or future ICANN or the Internet Engineering Task Force ("IETF") rules, This website uses cookies. Some of the cookies used are essential for parts of the site to operate. regulations,Please see our or privacy technical statem standardsent (https://www.101domain.com/ that apply to IDN registrationsprivacy_policy.htm) or renewals. for more details. Click to accept. 13. WebsiteI Accept forwarding

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We offer website forwarding services ("Website Forwarding") which allow you to forward visitor traffic intended for your domain name to another destination on the internet. You acknowledge that you may not use Website Forwarding for unlawful purposes or for any purpose which violates the terms of this Agreement or any other agreement with us.

14. Parking Pages

By default, we activate domain names to point to our default parking page ("Site Announcement Page"). We may modify the Site Announcement Page at any time, without prior notice and may include on the page advertisements, links to additional services provided by us, or to 3rd Party Services, or other pages. If you do not want your domain name pointed to our Site Announcement Page, you may change the DNS settings of your domain name at any time.

15. Hosting and Email Services

We offer hosting and email services for domain names registered under this Agreement which give you the ability to publish a website on your domain name and/or use its email systems for sending and receiving email messages. By ordering hosting or email Services, you agree to be bound by the terms of the Hosting Agreement and/or the Email Services Agreement, which are incorporated herein and made part of this Agreement by reference.

16. SSL Certificates

We offer SSL Certificates which are secure socket layer certificates for use with your domain name. These SSL Certificates are issued by 3rd Parties and are considered 3rd Party Services under your agreements with us. We are not a Certificate Authority with respect to SSL Certificates. By ordering SSL Certificates through us, you agree to be bound by the terms of the SSL Certificate Service Agreement, which are incorporated herein and made part of this Agreement by reference.

17. Transfers

This website uses cookies. Some of the cookies used are essential for parts of the site to operate. Please see our privacy statement (https://www.101domain.com/privacy_policy.htm) for more details. Click to accept. I Accept

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You are able to transfer domain names to or from us according to the terms and transfer policies of the respective Registry for the TLD of the domain name you wish to transfer. Each Registry has its own unique transfer policy which we adhere to. For all TLDs under ICANN sponsorship, you may find more information on the transfer policy that we are required to follow for all TLDs under ICANN sponsorship here:

http://www.icann.org/en/resources/registrars/transfers (http://www.icann.org/en/resources/registrars/transfers)

In order to determine who the sponsoring registrar currently is for your domain name, please visit: http://www.internic.net/whois.html (http://www.internic.net/whois.html)

In order to protect your domain names, we place a transfer lock on domain names in many TLDs automatically when they are registered or renewed with us. In order to transfer to another registrar, you must remove this transfer lock. You are able to do this from your account on the Site.

If you purchased Trustee Services or Private Registration Services from us when registering or renewing the domain name you would like to transfer out, we must cancel these services, and you are required to replace any of our information, documentation, or our Trustee's information and/or documentation in relation to these services with your own information, before the transfer out will be approved by us.

You acknowledge that when cancelling these services, this action may qualify as an ownership change or other update to the domain name which may incur additional fees or require you to renew the domain name with us prior to transferring the domain name to another registrar. There will be no refund for partially fulfilled terms for Trustee Services or Private Registration Services.

In no event, shall we be liable for the failure of a transfer or loss of your domain name if the transfer is initiated close to the end of the registration term, the transfer is not approved by the Registrant or Administrative Contact of the domain name, the fees for the Service remain unpaid or are in dispute, or any other reason outlined by ICANN or the Registry's transfer policies.

18. Fees, Refunds, and Cancellation Fees This website uses cookies. Some of the cookies used are essential for parts of the site to operate. Please see our privacy statement (https://www.101domain.com/privacy_policy.htm) for more Alldetails. Services Click tounder accept. this Agreement are provided on a pre-paid or advanced basis. I Accept

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The fees imposed by us under this Agreement are subject to change at any time, without notice, at our sole discretion. Such change shall be posted to the Site, with or without notice, and are effective as of the date of publication.

All fees under this Agreement are non-refundable, in whole or in part, unless the application for domain name registration or renewal is rejected due to the following reasons:

(a) the domain name is unavailable because it is already registered to another party, prohibited by the Registry's policies, or prohibited due to the violation of terms found in this Agreement or the Master Service Agreement;

(b) the TLD in which the domain name belongs has been discontinued, restricted due to OFAC or other government regulations or is no longer offered by us.

Domain registration requests made in any pre-registration, Sunrise, or Landrush phase are non-refundable, or are subject to a cancellation fee, unless your request is upgraded to an earlier phase, unavailable because it is registered by another party, requested in an earlier phase by another party or prohibited by the respective Registry's policies.

We reserve the right to charge a cancellation fee in the case that you submit a domain name registration or renewal application and disregard, ignore, overlook, mistake, or attempt to otherwise circumvent, the requirements imposed by the Registry or by us which cause your application to be incomplete or rejected.

Additionally, we reserve the right to charge processing fees for modifications ("Modification Fees") to your domain name, including, but not limited to, DNS changes, contact information changes to WHOIS information, and web forwarding changes. Generally, Modification Fees are not charged in relation to gTLDs, sTLDs, and IDNs under ICANN sponsorship. Modification Fees are common in relation to many ccTLDs and we will confirm the amount of the Modification Fees with you prior to making any modifications.

19. Renewal and Expiration of Services

This website uses cookies. Some of the cookies used are essential for parts of the site to operate. Please see our privacy statement (https://www.101domain.com/privacy_policy.htm) for more details. Click to accept. I Accept

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You acknowledge that, even though we may provide an auto-renewal service for your convenience, it is your sole responsibility to keep your own records and to maintain your own reminders regarding when your Services are set to expire to ensure that your Renewal Fees are paid for the Services prior to the due date.

As a convenience to you, and not as a binding agreement, we may notify you via the primary email address provided in your Account, or from the control panel in your Account, when Fees for renewal of the Services are due ("Renewal Fees"). Renewal Fees are available in your Account at any time prior to the due date of the Renewal Fees. It is your responsibility to ensure that the Renewal Fees are paid in advance of the due date to prevent an interruption in Services or additional fees to restore the Services.

With respect to domain name registration services, we will send at least two expiration notices to the primary email address of the Account holder and the Registrant email address on record prior to expiration beginning 60 days in advance of expiration. In addition, if the domain name expires, we will send a final expiration notice within five (5) days after expiration. However, such notices are a courtesy only and our failure to send such notices shall not create any responsibility, obligation, or liability for us.

You acknowledge that registry operators may have non-uniform Renewal Fee policies in place. As such, your Renewal Fee may be higher or lower than your initial registration fee or may be different between domain names in the same TLD. When possible, we will present the renewal fee to you upon your initial registration. If this is not possible, you may see what the Renewal Fee is by logging into your Account any time after the initial domain name registration and starting with the renewal process.

If you ordered additional services, including, but not limited to, Trustee Services, Private Registration Services, or any other services from us in conjunction with a domain name under this Agreement, those services shall be renewed at the same time as your domain name.

For certain ccTLDs, the due date of your Renewal Fees may be up to 60 days prior to the expiration date of the underlying domain name registration. Certain Registries require renewal up to 60 days in advance of the domain name expiration date. It is your responsibility to pay for your Renewal Fees in advance of the due date specified by us This website uses cookies. Some of the cookies used are essential for parts of the site to operate. regardlessPlease see our of privacythe domain statem nameent (https://www.101domain.com/ expiration date. Failure toprivacy_policy.htm) pay your Renewal for Fees more prior details. Click to accept. I Accept

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to the due date may result in additional fees to restore the domain name, suspension, loss, cancellation, or deletion of the domain name according to the ccTLD registry’s respective policy.

Additionally, you acknowledge that payment of certain ccTLDs exactly on the due date may also incur additional fees to restore the domain name, suspension, loss, cancellation, or deletion of the domain name.

We are not liable for your failure to pay the Renewal Fees prior to the due date specified by us.

Immediately after the expiration of a domain name and before the deletion of the domain name in the applicable Registry's database, you acknowledge that we may direct the domain name to name servers and/or IP addresses designated by us, including, without limitation, to no IP address or to an IP address which hosts a parking page or a search engine page that may display advertisements or other content, and you acknowledge that we may either leave your information intact or that we may change your information for the expired domain name so that you are no longer the listed as the Registrant or Administrative Contact of the expired domain name.

Renewal and Redemption Process for TLDs under ICANN Sponsorship: For a period of 40 days after the expiration of the term of your domain name, you acknowledge that we may provide a procedure by which your expired domain name may be renewed. You acknowledge and agree that we may, but is not obligated to, offer this process, called the Renewal Period ("RP". You acknowledge that you assume all risks and all consequences if you wait until close to, or after, the expiration of the original term of the domain name, to attempt to renew the domain name. You acknowledge and agree that we may make expired domain names available to third parties and that expired domain names may be re-registered to any party at any time.

After the RP, you acknowledge that all gTLD registries, with the exception of sponsored gTLD registries, must provide a 30 day Redemption Grace Period ("RGP") immediately following the RP during which you may pay us a redemption fee to redeem and renew your domain name. The RGP fee charged by us is $150 plus any applicable registration or renewal fees. You agree that we are not obliged to contact you to alert you that the Services are being terminated if you choose not to pay this fee. After the This website uses cookies. Some of the cookies used are essential for parts of the site to operate. endPlease of seethe our RGP, privacy if you statem do noentt exercise (https://www.101domain.com/ your rights under thprivacy_policy.htm)is section, you agree for more that you details. Click to accept. have abandoned the domain name, and relinquish all rights to, and use of, the domain I Accept name.

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You acknowledge that the renewal, redemption, and restoration processes available from ccTLD Registries are varied and are subject to each respective Registry’s policies and procedures. In any case, we may or may not provide access to these processes, at its sole and absolute discretion. In any case, the fee charged by us is $150 plus any applicable registration or renewal fees for all ccTLDs paid after the due date if any Redemption Period, Redemption Grace Period, reactivation or restoration process is available from the ccTLD Registry.

20. Auto-Renewal

You acknowledge that, even though we may provide an auto-renewal service to you for your convenience, it is your sole responsibility to keep your own records and to maintain your own reminders regarding when your Services are set to expire to ensure that your Renewal Fees are paid for the Services prior to the due date, including any services provided for under the Master Service Agreement or any other agreement with us. We are in no way liable or responsible for failure of the auto-renewal service to pay your Renewal Fees to renew the Services by the due date.

21. Dispute Policies

As a condition to entering into this Agreement with us, you must agree to the Registry’s policies and procedures for the applicable TLD for which you are submitting an application for domain name registration or renewal, and if applicable, the policies and procedures of ICANN. As such, you agree to be governed by the dispute resolution policies adopted and promulgated by each respective Registry which you enter into an agreement with under this Agreement.

By entering into this Agreement by submitting an application to us for any TLD under ICANN’s sponsorship, you agree to be bound by the terms of ICANN’s UDRP and URS Policies, which are incorporated herein and made part of this Agreement by reference.

22. Up to Date Information and its Use

You agree to provide current, complete, and accurate information about you, both with respect to your account information with us ("Account") and with respect to the WHOIS information for your domain names under this Agreement. You agree to maintainThis website and uses update cookies. this Some infor ofmation the cookies within used seven are essential (7) days for of parts any changeof the site as to needed operate. to Please see our privacy statement (https://www.101domain.com/privacy_policy.htm) for more keepdetails. it Clickcurrent, to accept. comp lete, and accurate. With respect to the administrative, technical, andI Accept billing contacts for your domain names, you must submit the following: name,

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postal address, e-mail address, voice telephone number, and where available, fax number. You agree that the type of information you are required to provide may change and you acknowledge that, if you do not provide the newly required information, your Services under this Agreement may be suspended or terminated or may not be renewed. Failure to provide complete and accurate information may prevent you from obtaining the Services. You may provide information regarding the name servers assigned to your domain names and, if we are providing name server services to you, the DNS settings for the domain name. If you do not provide complete name server information, you agree that we may supply this information for you (and point your domain name to a website or IP address of our choosing) until such time as you elect to supply name server information.

You further agree that a public WHOIS database will be published, as required by ICANN and various Registries as part of their adopted WHOIS policies, containing the information you provide above in relation to this Agreement. The WHOIS database (http://www.101domain.com/whois_search.htm (http://www.101domain.com/whois_search.htm)) may publish information beyond many Registry requirements. You understand and acknowledge that a number of Registries, such as CIRA and Nominet, limit your information to be publicly displayed in their WHOIS databases; Our public WHOIS database may not. You acknowledge and agree that we will make available the Account information that you provide or that we otherwise maintain to the following parties: ICANN, various Registries, and other third parties as ICANN and applicable laws may require or permit (including through web- based and other on-line WHOIS lookup systems), whether during or after the term of your domain name under this Agreement. You hereby irrevocably waive any and all claims and causes of action you may have arising from such disclosure or use of such information. Additionally, you acknowledge that ICANN, or various Registries, may establish or modify the guidelines, limits and/or requirements that relate to the amount and type of information that we may or must make available to the public or to private entities, and the manner in which such information is made available. Information regarding ICANN's guidelines and requirements regarding WHOIS can be found at http://www.icann.org/registrars/wmrp.htm, http://www.icann.org/registrars/wdrp.htm, and elsewhere on the ICANN website at http://www.icann.org/index.html. You agree that we may make publicly available some, or all, of the information you provide, for purposes of inspection (such as through the This website uses cookies. Some of the cookies used are essential for parts of the site to operate. WHOISPlease see service), our privacy and statem otherent purp (https://www.101domain.com/oses as required or permittedprivacy_policy.htm) by applicable for laws. more details. Click to accept. I Accept

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You agree that your willful submission of inaccurate or unreliable information, your failure to update your information within seven (7) days or your failure to respond for over fifteen (15) calendar days to inquiries by us concerning the accuracy of your Account information and WHOIS contact information or violations of any terms of this Agreement shall constitute a material breach of this Agreement and will be sufficient basis for suspension, cancellation, or termination of the domain name registration Services, including suspension, cancellation or deletion of the domain name, under this Agreement.

You understand that it is important for you to regularly monitor email sent to the email address associated with your account and WHOIS contact information because, among other reasons, if a dispute arises regarding your domain name or other related services, you may lose your rights to the domain name or your right to receive the Services if you do not respond appropriately to an email sent in conjunction therewith.

23. Ownership of Information and Data

You agree and acknowledge that we, 101domain, or each respective Registry own all database, compilation, collective and similar rights, title and interests worldwide in our databases, and all information and derivative works generated from the databases.

In regards to the Services, you agree and acknowledge that we, 101domain, or each respective Registry who provides the Services, owns the following information for those Services: (a) the original creation date of the registration, (b) the expiration date of the registration, (c) the name, postal address, e-mail address, voice telephone number, and where available fax number of all contacts for the domain name registration, (d) any remarks concerning the registered domain name that appear or should appear in the WHOIS or similar database, and (e) any other information we generate or obtain in connection with the provision of the Services, other than the domain name being registered, the IP addresses of the primary name server and any secondary name servers for the domain name, and the corresponding names of those name servers. We do not have any ownership interest in your specific personal registration information outside of our rights in our domain name database.

24. Term and Termination

This website uses cookies. Some of the cookies used are essential for parts of the site to operate. ThisPlease Agreement see our privacy shall statem commenceent (https://www.101domain.com/ on the first day that Servprivacy_policy.htm)ices are paid and forapplied more for anddetails. shall Click remain to accept. in forc e continuously and uninterrupted so long as your Services are I Accept active.

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You may terminate this Agreement at any time. To terminate this Agreement, you must contact support and request termination. Upon termination, we shall terminate the Services. You acknowledge that we are required to retain certain records and information related to your Services according to local, state, country and international laws and will archive the information only as it is legally required to do so for this limited purpose.

We reserve the right to stop offering registration or renewal Services for any gTLD, sTLD, IDN, or ccTLD offered under this Agreement at any time. In such case that we stop offering the Services, you shall have the right to transfer the domain name to another registrar if this option is available. We shall not be liable in any way for its decision to stop offering the registration and renewal Services.

You agree that your failure to respond for over fifteen (15) calendar days to inquiries by us concerning the accuracy of your Account information and WHOIS contact information or violations of any terms of this Agreement shall constitute a material breach of this Agreement and will be sufficient basis for suspension, cancellation, or termination of the domain name registration Services, including cancellation and deletion of the domain name, under this Agreement.

25. Additional Rights

We expressly reserve the right to deny, cancel, terminate, suspend, lock, or modify the Services provided under this Agreement, including cancellation and deletion of the domain name, or any other agreement with us for any reason, at our sole and absolute discretion, including, but not limited to the following: (i) to correct mistakes made in the offering and sale of the Services; (ii) to protect the stability of the Services and our systems; (iii) to address fraud and abuse issues; (iv) to comply with local, state, national, international laws, rules and regulations; (v) to comply with requests of law enforcement; (vi) to comply with a dispute resolution process; (vii) to avoid any civil or criminal liability; or (viii) to comply with registry or vendor requirements.

26. Indemnification

You agree to release, defend, indemnify and hold us harmless, our parent companies, subsidiaries, affiliates, shareholders, agents, directors, officers, and employees from This website uses cookies. Some of the cookies used are essential for parts of the site to operate. andPlease against see our any privacy and allstatem claims,ent (https://www.101domain.com/demands, liabilities, losses, privacy_policy.htm)damages, charges for or more costs, details. Click to accept. I Accept

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including reasonable attorney's fees, however so incurred arising out of or related in any way to a breach by you of any of the terms of this Agreement or your use of the Services ("Claims").

You further agree to indemnify, defend, and hold harmless applicable Registry operators (including, but not limited to, VeriSign Inc., Neustar, Inc., Public Interest Registry, Afilias Limited, Donuts, Rightside Registry, Uniregistry, Inc., Cocca, and other registry operators listed at http://www.icann.org/registries/listing.html) and all such parties' directors, officers, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including any direct, indirect, incidental, special or consequential damages, and reasonable legal fees and expenses) arising out of, or related to, the Services you are obtaining from us.

27. Warranty Disclaimer

WE, OUR SUBSIDIARIES, AFFILIATES, SHAREHOLDERS, AGENTS, DIRECTORS, OFFICERS, AND EMPLOYEES EXPRESSLY DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND IN CONNECTION WITH THIS AGREEMENT, THE SERVICES PROVIDED HEREUNDER, THE SITE OR ANY WEB SITES LINKED TO THE SITE, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, EXCEPT FOR OUR STATEMENT REGARDING OUR ACCREDITATION AS ICANN-APPROVED DOMAIN NAME REGISTRAR. ALL SERVICES, AS WELL AS THE SITE, ARE PROVIDED "AS IS". YOUR SUBSCRIPTION TO, AND USE OF, OUR SERVICES AND OUR SITE ARE ENTIRELY AT YOUR RISK. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT NO ORAL OR WRITTEN INFORMATION OR ADVICE PROVIDED BY US, OUR SUBSIDIARIES, AFFILIATES, SHAREHOLDERS, AGENTS, DIRECTORS, OFFICERS, AND EMPLOYEES CONSTITUTE LEGAL, FINANCIAL, OR TAX ADVICE AND YOU SHOULD NOT RELY ON ANY SUCH INFORMATION OR ADVICE AS SUCH. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, IN WHICH EVENT THE FOREGOING DISCLAIMER MAY NOT APPLY TO YOU.

28. Limitations of Liability

YOU AGREE THAT WE WILL NOT BE LIABLE FOR ANY (1) SUSPENSION OR LOSS This website uses cookies. Some of the cookies used are essential for parts of the site to operate. OFPlease THE see SERVICES our privacy (2) statem USEent OF (https://www.101domain.com/ THE SERVICES, (3) INTERRUPTIONprivacy_policy.htm) OF THE for SERVICES more details. Click to accept. OR INTERRUPTION OF YOUR BUSINESS, (4) ACCESS DELAYS OR ACCESS I Accept INTERRUPTIONS TO OUR SITE OR SERVICES OR DELAYS OR ACCESS

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INTERRUPTIONS YOU EXPERIENCE IN RELATION TO THE SERVICES; (5) LOSS OR LIABILITY RESULTING FROM ACTS OF OR EVENTS BEYOND OUR CONTROL INCLUDING , BUT NOT LIMITED TO ANY ERRORS OR TECHNICAL ISSUES OF ANY DOMAIN NAME REGISTRY OR OTHER THIRD PARTY PROVIDER, (6) DATA NON- DELIVERY, MIS-DELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (7) OR LOSS OR LIABILITY RESULTING FROM THE UNAUTHORIZED USE OR MISUSE OF YOUR ACCOUNT IDENTIFIER OR PASSWORD.

YOU ALSO AGREE THAT WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) OR FOR ANY FINANCIAL OR ECONOMIC LOSS OR FOR LOSS OF PROFITS, LOSS OF BUSINESS, DEPLETION OF GOODWILL OR SIMILAR LOSSES, LOSS OF ANTICIPATED SAVINGS OR LOSS OR CORRUPTION OF DATA OR INFORMATION, REGARDLESS OF THE FORM OF ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE USE OF THE SERVICES, BUT IN NO EVENT GREATER THAN THE AMOUNT FOR THE PRIOR 3 MONTHS OF SERVICES PAID FOR UNDER THIS AGREEMENT.

29. General

You may not assign any of your rights or privileges, or delegate any of your duties or obligations hereunder, in whole or in part, by operation of law or otherwise, to any third party without our prior written consent. We may at any time assign, transfer, charge, sub-contract this Agreement. This Agreement shall be binding upon and inure to the benefit of the parties hereto and their respective permitted successors and assigns.

101domain reserves the right, in its sole and absolute discretion, to change or modify this Agreement, and any policies or agreements which are incorporated herein, at any time and without notice. Any such changes or modification shall be effective immediately upon posting to the Site. If you do not agree to be bound by this This website uses cookies. Some of the cookies used are essential for parts of the site to operate. AgreementPlease see our as privacy last revised statem asent indicated (https://www.101domain.com/ by the "Last Reviseprivacy_policy.htm)d" date located at for the more bottom details. Click to accept. of this Agreement, do not use or continue to use the Services. You agree that your I Accept exclusive remedy is to transfer your Services to another registrar or request us to

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terminate your Services under this Agreement. 101domain may occasionally notify you of changes or modifications to this Agreement or the Services by email so it is very important that you keep your account information current and up to date. 101domain is not responsible and assumes no liability for your failure to receive an email notification if such failure results from inaccurate or out-dated account information.

This Agreement constitutes the entire agreement between the parties concerning the subject matter herein and supersedes all prior understandings and agreements between the parties, whether written or oral, regarding the subject matter herein. Any of the provisions of this Agreement which are determined to be invalid or unenforceable in any jurisdiction shall be ineffective to the extent of such invalidity or unenforceability in such jurisdiction, without rendering invalid or unenforceable the remaining provisions hereof or affecting the validity or unenforceability of any of the terms of this Agreement in any other jurisdiction. A waiver by either party of a breach or violation of any provision of this Agreement will not constitute or be construed as a waiver of any subsequent breach or violation of that provision or as a waiver of any breach or violation of any other provision of this Agreement. The headings contained in this Agreement are for convenience only and shall not affect meaning or interpretation of this Agreement.

30. Notices

You agree that any notices required to be given under this Agreement by us to you will be deemed to have been given if delivered in accordance with the Account and/or WHOIS information you have provided.

31. Contact Information

If you have any questions or concerns about anything found in this Agreement or other agreements with us, please contact us by regular mail, courier, or email to the following address:

101domain GRS Limited. 4th Floor, International House,3 Harbourmaster Place, IFSC, Dublin 1, Ireland l@egal 1.m01domai nco

32. Governing Law This website uses cookies. Some of the cookies used are essential for parts of the site to operate. Please see our privacy statement (https://www.101domain.com/privacy_policy.htm) for more details. Click to accept. I Accept

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This Agreement and its subject matter shall be governed in accordance with the laws of Ireland and subject to the exclusive jurisdiction of the Irish courts without regard to conflict of laws and principles contained therein with the exception of disputes related to this Agreement which fall under UDRP, URS, or similar dispute resolution process as defined by various Registry policies incorporated or made reference to herein.

THE FOLLOWING REGISTRARS ARE REFERENCED IN THIS DOCUMENT: 101domain GRS Limited.

© 101domain GRS Limited. All Rights Reserved. Last Updated 15 Jun 2016 00:00 UTC Revisions: update to 101domain GRS Limited and jurisdiction to Ireland, update specific references to 101domain, increase notice of change of terms and acceptance period, Section 19, Section 26, Section 28, Section 32, other minor updates and capitalization throughout.

101domain is an ICANN accredited registrar since 2007. We are committed to providing the best domain registration experience through low pricing, best selection, and fantastic service and support.

Click here to see all our accreditations (https://www.101domain.com/domain_registry_membership.htm)

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