The Central London CCG

Find out about

Page 2 - What is the Central London CCG?

Page 4 - Our GPs

Page 8 - Our User Panel

Page 11 - How to Speak Up about health

Page 14 - Contact Us What is the Central London CCG? 2

Welcome to NHS Central London CCG. We are a new NHS organisation.

We are run by GPs, health and social care managers and patients. Our job is to plan health services in your area.

Doctors from 36 GP surgeries work with us. They work in 3 areas of Central London

 North  Central  South Our 36 GP surgeries NORTH 3

1. Crompton Medical Centre 7. Green Health Centre 2. Lanark Medical Centre 8. St John’s Wood Medical Practice 3. Health Centre 9. The Randolph Surgery 4. Medical Centre 10. Third Floor Medical Centre 5. Medical Centre 11. Wellington Health Centre 6. North West London Medical 12. Woodfield Road Surgery Centre

Our 36 GP surgeries CENTRAL 4

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1. Cavendish Health Centre 7. Health Centre 2. Medical Centre 8. Square General Practice 3. Crawford Street Surgery 9. Soho Square Surgery 4. Medical Centre 10. The Connaught Square Practice 5. Great Chapel Street Medical 11. The Medical Centre Centre 12. The Newton Medical Centre 6. Harley Street Surgery 13. The Surgery Our 36 GP surgeries SOUTH 5

1. Surgery 7. Medical Centre 2. Dr Shakarchi’s Practice 8. The Doctor Hickey Surgery 3. Dr Victoria Muir’s Practice 9. The and Health Centre 4. Imperial College Health Centre 10. Victoria Medical Centre 5. King’s College Health Centre 11. Westminster School Surgery 6. Marven Medical Practice Our GP surgeries 6 2 of our GP surgeries work with people that are homeless in Westminster.

1. The Doctor Hickey Surgery 2. Great Chapel Street Medical Centre

The GP surgeries will look at the health needs of the local area. They will work closely with other services in the community, to make health services better for patients.

Your GP will still be a GP surgery. You will still be able to make an appointment in the normal way to see your doctor. But your GP will also be doing other things. Our User Panel 7

Working with our patients is important to us. We want to find out what our patients think to make health services meet their needs better.

Our user panel is made up of patients from some of our GP surgeries. The user panel works with us to make sure we are listening to patients, carers and the public when we plan and buy health services.

We visit groups such as The Advocacy Project to find out what people with learning disabilities think. Their views help us plan the right health services to meet your needs. Our User Panel 8 Our user group is looking at these things

 Patient Groups – The user group will put together groups of patients that will work with their GP surgeries to make the services better.

 Community Groups – The user group will make a system of talking to lots of different groups of people when we look at local health services.

 Getting the right service – The user group will work with us to buy the right services and make other services better.

Our User Panel 9

Our user group is looking at these things

 Being clear – The user group will make sure we are clear that what we are doing is the best thing for our patients. We will make sure people understand why and how we make our choices.

 Talking with Patients – The user group will have a good system of talking with our patients. How to Speak Up about health 10

Here are some ways you can speak up about health services

1. Choice – If you need an appointment with your GP surgery ask them about your choices. You can have different options for your appointment that work for you.

2. Patient Groups – Most GP surgeries have patient groups. If you want to find out if your GP surgery has a patient group, speak to the manager of the service.

How to Speak Up about health 11 Here are some ways you can speak up about health services

3. Services - When we look at health services we will find out what people using that health service think. If you want to talk about a service you use, let us know and we will make sure we talk to you when we check that service.

4. User Panel – If you want to be part of making health services better in your area, the User Panel could be for you. Call Helena Stokes on 020 3 350 4321 for more information.

How to Speak Up about health 12 Here are some ways you can speak up about health services

5. Healthwatch – Healthwatch have taken the place of LINks (Local Involvement Networks). Each area with have a local Healthwatch.

Healthwatch will listen to people that use local care to make local services better. Local Healthwatch will get support from Healthwatch which will work in the whole country.

You can find out more about Healthwatch at www.healthwatch.co.uk/about-us Contact Us 13 To find out more you can speak to Helena Stokes at the Central London CCG

You can call us on You can write to us at 020 3350 4321 15 London NW1 5JD

You can email us at You can visit our website [email protected] www.centrallondonccg.nhs.uk