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Creating Lean Management Structure in Electronic Banking (Case Study: Ansar Bank) Available online at: http://www.ijmtst.com/vol4issue4.html International Journal for Modern Trends in Science and Technology ISSN: 2455-3778 :: Volume: 04, Issue No: 04, April 2018 Creating Lean Management Structure in Electronic Banking (Case Study: Ansar Bank) Asal Mohseni1 | Masoud Rabani2 1M.Eng. Student of Industrial Engineering (System Management and Productivity), E-Campus, Islamic Azad University, Tehran, Iran 2PhD, Faculty Member of Industrial Engineering Department, University of Tehran, Tehran, Iran To Cite this Article Asal Mohseni and Masoud Rabani, “Creating Lean Management Structure in Electronic Banking (Case Study: Ansar Bank)”, International Journal for Modern Trends in Science and Technology, Vol. 04, Issue 04, April 2018, pp.-16-22. ABSTRACT One of the main factors to succeed in the banking competitive market is thequickperformance without wasting time. The clients, as the main determinant element of this competition,valuatethe technology and quickness and then thetechnicalexpertise of the banks. It is necessary to describe the bank services in modern banking, especially electronic banking. So, banks need to get more information from the clients, understand their interests, and expand therelationship with them in order to be more efficient. This paper takes the lean management structure into consideration in the electronic banking. So the aim of studying is building a lean management system for the electronic banking(Ansar Bank is the case study). The descriptive-survey method is used and the datais gathered by questionnaire. Statistical society is the employees of Ansar Bank at management department. It was concluded that lean management can helpAnsar Bank to provide better services to clients and receive more satisfactory and faithfulness and it will make them step forward from their competitors. And so there will bemore profit and reputation for Ansar Bank. Keywords: ean management, electronic banking, Ansar Bank.. Copyright © 2018 International Journal for Modern Trends in Science and Technology All rights reserved. production time. According to the experiences of I. INTRODUCTION the lean management at different service system, Iranian National Standards Organization defines the component of lean management are:reducing the term “lean” as a systematic method in order for superfluous, storage reduction, decreasing recognition and omission of superfluous by thespeed, providing the services based on clients’ improving system constantly and presenting a demands, meeting the clients’ needs, doing at one perfect service to the clients. Executive methods stage, assign the control to human sources, based on quality, flexibility, reducing production designing based on the changes, closecooperation timing and group work are joined together by lean with raw material suppliers, creating the continual manufacturing. The lean manufacturing leads to quality rising, production just after receiving raw the reduction of management classification and flat materials, completely flexible and responsible structure. Actually, the lean manufacturing procedure,pithy environment, multi-expertise techniquesare used to reduce the duration between human source, high quality result meanwhile of application and delivery in order to increase the less problem)Rahmati,2007).Electronic banking is profit, satisfactory of clients and reduction of thenecessity of survive and causes many changes 16 International Journal for Modern Trends in Science and Technology Asal Mohseni and Masoud Rabani : Creating Lean Management Structure in Electronic Banking (Case Study: Ansar Bank) in electronic banking industry all over the world. countries and growth of the electronic banking Today, the banking services are provided in the services, it ca be anticipated the next needs and its least time just by a click and even client can choose increasing process properly(Bakhtiyari and among different sellers for their financial needs. As Goodarzi, 2009).The electronic banking includes the electronic banking is a strategic tool for banks different kinds of communication canals between (Hassanzadeh, 2003). The electronic banking banks and legal and natural clients. Some of these services are provided in different ways: electronic services arethe internet and web-based banking, banking, domestic banking, mobile banking, ATM, mobile-based banking, phone-based, kiosk POS, andinternet banking(Nazemiand Mortazavi, banking, fax banking, SMS banking, ATM banking, 2005). It can be said that electronic banking smart card banking etc. One of the main results of provide all the banking services electronically and theinternet and IT is electronic banking and it is by a safe intermediators and there is no need to going to be more important because of increasing physical presence, and many services can be financial transaction between countries. And some provided such as account info and balance inquiry, changes and innovations are needed in the drafting, deposit, changing and paying bills based banking systems in order to ease financial and on timing and indexing.Electronic banking has economic transactions because human beings many profits such as increasing clients and consistently want to find asimpler solution to do decreasing transaction expenses and banks could things. provide better services and maintain their market Electronic banking provides some facilities for the share. The profit of electronic banking can be personnel to increase the speed and efficacy of assessed based on either client’s or financial representing banking services at the branches and organization’s point of view (Norris et al., 2001(. even transaction process between branches or What banks are providing as electronic services in banks all over the world and presenting hardware Iran is a deficient copy of world modern banking and software facilities for the client to do any because of lack of technical, legal, cultural banking transaction without physical presence at structure. Lack of knowledge and information in the bank, in any time of the day by a safe the employees about electronic banking services is communicative canal. The electronic banking can one of the serious challenges in our country. It decrease the government and client spending can’t be expected that the client is satisfied with (Agarwalet al., 2009). modern services while the employees couldn’t 1.1.2. Safety in banking guide them in order to get better services and Internet banking has been popular recently present proper services for them(Sorayayee et al., because it has created the faster, cheaper and 2008(. This paper is looking for a response to more accessible ways to perform the activities in whatis the effect of lean management on the theweb. Safety means keeping away the forbidden electronic banking? people to access the personal information and let thelegitimate ones to access to the valuable 1.1. Theoretical Foundations property. The majority of bank’s activities are 1.1.1. Electronic banking associated with personal and important One of the mainfactor and tools for expanding information of their clients. So the safety is very anelectronic business is expanding electronic important. The users accept and trust in these banking systems which workconsistent with the kinds of electronic banking system if they look the global financial and monetary system and ease the system is safe; so the safety plays important role in electronic businesses. Actually, it can be said that their sense of security. The security policies, which electronic business implementation needs are the subtitle of security aim and elements, electronic banking. So electronic system is growing include confidentiality, integrity, non-denial, fast at financial organization all over the world and confirmation and authenticity, accessibility the numbers of electronic banking users are controland profitability (Abbasinejadand increasing rapidly. Iran is a young country on the Mehrnoosh, 2009). electronic business and banking and has a long 1.1.3. Lean management way to reach an acceptable position. Importing new The global markets have been changing very fast in technologies in these two filed, raises new needs in recent years. Globalization scud the markets of any processing, exchanging data, tools, infrastructures country and the organizations have to compete not and the method of providing modern banking only with their domestic competitors but also with services. By assessing the experience of developed their international ones in order to maintain and 17 International Journal for Modern Trends in Science and Technology Asal Mohseni and Masoud Rabani : Creating Lean Management Structure in Electronic Banking (Case Study: Ansar Bank) increase their share from the market. In addition, hypothesis was developed. It is specified by the the fast growth of technology cause changes in results of the mean test,the opinion of the experts, willing of the clients and increase their expectation. and the results derived from the SUPER DECISION The lean manufacturing leads the organizations to software that the priority on the equipment section move through dangerous safety. The book “The are equipment, modern technology, electronic machine that changes the world” by Womack and services, number and place of the branches, jones which is the introducer of lean physical facilities, interior design suitability, and manufacturing in the west is one of the sources of the bank’s working hours. In human source operation managementthat have used as element, the prioritiesare
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