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Egovernment in Malta

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Egovernment in Malta Country Profile History Strategy Legal Framework Actors Who’s Who Infrastructure Services for Citizens Services for Businesses INSIDE WHAT’S eGovernment in Malta ISA Visit the e-Government factsheets online on Joinup.eu Joinup is a collaborative platform created by the European Commission under the Interoperability Solutions for Public Administrations (ISA) in Europe Programme. Joinup provides numerous services around 3 main functionalities: 1. An observatory on interoperability, e-government, e-inclusion and e-health 2. A collaborative platform of open communities 3. A repository of interoperability solutions This document is meant to present an overview of the eGoverment status in this country and not to be exhaustive in its references and analysis. Even though every possible care has been taken by the authors to refer to and use valid data from authentic sources, the European Commission does not guarantee the accuracy of the included information, nor does it accept any responsibility for any use thereof. Cover picture © Fotolia Content © European Commission © European Union, 2015 eGovernment in Malta, January 2015, Edition 17.0 Country Profile ......................................................................................................................... 1 eGovernment History .............................................................................................................. 7 eGovernment Strategy .......................................................................................................... 22 eGovernment Legal Framework ........................................................................................... 27 eGovernment Actors ............................................................................................................. 30 eGovernment Who’s Who ..................................................................................................... 34 eGovernment Infrastructure ................................................................................................. 36 eGovernment Services for Citizens ..................................................................................... 42 eGovernment Services for Businesses ............................................................................... 47 eGovernment in Malta January 2015 Country Profile Basic data and indicators Basic Data Population (1 000): 425,384 inhabitants (2014) GDP at market prices: 7,544 million Euros (2013) GDP per inhabitant in PPS (purchasing Power Standards EU 28=100): 87.9 (2013) GDP growth rate: 2.5 % (2013) Inflation rate: 0.8 % (2014) Unemployment rate: 6.4% (2013) General government gross debt (Percentage of GDP): 69.8% (2013) General government deficit/surplus (Percentage of GDP): -2.7% (2013) Area: 316 Capital city: Valletta Official EU language: Maltese, English Currency: EUR Source: Eurostat Political Structure Malta – whose territory includes the islands of Malta, Gozo and Comino, and other minor islands – is a parliamentary republic. It was a British colony from 1800 until its independence on 21 September 1964. The Republic was proclaimed on 13 December 1974. Legislative power is held by a unicameral Parliament (House of Representatives), currently made up of 69 members elected for five years. This single member constituency system permits a plurality premium. The Head of State is the President, who is elected by the House of Representatives for a five-year term and has an essentially ceremonial and symbolic role. Executive power lies with the Prime Minister and his Cabinet. The Prime Minister, appointed by the President for a five-year term, is the leader of the majority party or of a majority coalition in Parliament. Ministers are appointed by the President on the advice of the Prime Minister. The Constitution of Malta was adopted in 1964 and substantially amended in 1974 and 1987. Malta became a member of the European Union on 1 May 2004. Head of State: President Marie Louise Coleiro Preca (since 4 April 2014). Head of Government: Prime Minister Joseph Muscat (since 11 March 2013). [1] eGovernment in Malta January 2015 Information Society Indicators Generic Indicators The following graphs present data for the latest Generic Information Society Indicators for Malta compared to the EU average. Statistical indicators in this section reflect those of Eurostat at the time the Edition is being prepared. Percentage of households with Percentage of enterprises with Internet access in Malta Internet access in Malta 90% 95 95 95 97 79 81 100% 94 80% 75 77 70 90% 70% 80% 60% 70% 50% 60% 40% 50% 40% 30% 30% 20% 20% 10% 10% 0% 0% 2010 2011 2012 2013 2014 2010 2011 2012 2013 2014 Source : Source: http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=iso http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=iso c_bde15b_h&lang=en c_ci_in_en2&lang=en Percentage of individuals using the internet at least once a week in Malta 80% 70 70% 66 66 66 60 60% 50% 40% 30% 20% 10% 0% Malta 2010 2011 2012 2013 2014 EU Source : http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=isoc_bdek_di&lang=en [2] eGovernment in Malta January 2015 Percentage of households with a Percentage of enterprises with a broadband connection in Malta broadband connection in Malta 80 77 79 97 80% 75 100% 92 95 95 95 69 70% 90% 80% 60% 70% 50% 60% 40% 50% 40% 30% 30% 20% 20% 10% 10% 0% 0% 2010 2011 2012 2013 2014 2010 2011 2012 2013 2014 Source : Source: http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=iso http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=iso c_r_broad_h&lang=en c_bde15b_e&lang=en Percentage of individuals having Percentage of enterprises having purchased/ordered online in the last received orders online within the three months in Malta previous year in Malta 45% 16 16 16 41 16% 40% 37 38 14 35 14% 35% 32 12% 11 30% 25% 10% 20% 8% 15% 6% 10% 4% 5% 2% 0% 0% 2010 2011 2012 2013 2014 2010 2011 2012 2013 2014 Source: Source : http://epp.eurostat.ec.europa.eu/tgm/table.do?tab=table&init http://epp.eurostat.ec.europa.eu/tgm/table.do?tab=table&init =1&language=en&pcode=tin00067&plugin=1 =1&language=en&pcode=tin00111&plugin=1 Malta EU [3] eGovernment in Malta January 2015 EGovernment Indicators The following graphs present data for the latest eGovernment Indicators for Malta compared to the EU average. Statistical indicators in this section reflect those of Eurostat at the time the Edition is being prepared. Percentage of individuals using the Percentage of individuals using the internet for interacting with public internet for obtaining information from authorities in Malta public authorities in Malta 45% 50% 40% 38 45% 36 41 40 35 40% 37 37 35% 35% 32 30% 28 27 30% 25% 25% 20% 20% 15% 15% 10% 10% 5% 5% 0% 0% 2010 2011 2012 2013 2014 2010 2011 2012 2013 2014 Source : Source: http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=iso http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=iso c_bde15ei&lang=en c_bde15ei&lang=en Malta EU [4] eGovernment in Malta January 2015 Percentage of individuals using the Percentage of individuals using the internet for downloading official forms internet for sending filled forms to from public authorities in Malta public authorities in Malta 35% 30% 31 30% 28 29 27 25% 25% 23 20 20% 17 20% 15 16 15% 13 15% 10% 10% 5% 5% 0% 0% 2010 2011 2012 2013 2014 2010 2011 2012 2013 2014 Source: Source: http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=iso http://appsso.eurostat.ec.europa.eu/nui/show.do?dataset=iso c_bde15ei&lang=en c_bde15ei&lang=en Malta EU [5] eGovernment in Malta January 2015 EGovernment State of Play The graph below is the result of the latest eGovernment Benchmark1 study, which monitors the development of eGovernment in Europe, based on specific indicators. These indicators are clustered within four main top-level benchmarks: User Centricity – indicates to what extent (information about) a service is provided online and how this is perceived. Transparent Government – indicates to what extent governments is transparent regarding: i) their own responsibilities and performance, ii) the process of service delivery and iii) personal data involved. Cross Border Mobility – indicates to what extent EU citizens can use online services in another country. Key Enablers – indicates the extent to which 5 technical pre-conditions are available online. There are: Electronic Identification (eID), Electronic documents (eDocuments), Authentic Sources, Electronic Safe (eSafe), and Single Sign on (SSO). These top-level benchmarks are measured using a life-events (e.g. mystery shopping) approach. The following life-events were used for measuring the eGovernment Benchmark top-level indicators: Business start-up and early trading operations, losing and Finding a Job, Studying, Regular business operations, Moving, Owning and driving a car, and Starting a small claims procedure. The figure below presents the development of eGovernment in Malta compared to the EU average score. Source: http://ec.europa.eu/information_society/newsroom/cf/dae/document.cfm?doc_id=5562 1 http://ec.europa.eu/information_society/newsroom/cf/dae/document.cfm?doc_id=5812 [6] eGovernment in Malta January 2015 eGovernment History Main developments and key milestones (in reverse chronological order) For the latest developments, see: Joinup news. Recent News November 2014 - The second phase of the online services launched in the previous month by the Hon Dr. Owen Bonnici, Minister for Justice, Culture and Local Government for the Legal profession was implemented. The new mobile-enabled
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