Table of Contents
Health in Action How to use this book 3
HEALTHY LIVING PROGRAM How to access healthcare services 4 Know Your Healthcare Options List of healthcare services in Hong Kong 24 &
Live a Healthy Life in Hong Kong How to overcome language barrier 55
How to keep healthy life 59
My personal health record 76
This book belongs to ______(name) 2
2014
How to use this book How to access healthcare services This book is made for refugees/asylum seekers living in Hong Kong. in Hong Kong This book consists of 5 sec ons as follows: 1. How to access healthcare services in Hong Kong for refugees/asylum seekers This sec on explains how to recognize your situa on (emergency / non‐ emergency), how to book the public clinic via telephone, and the proce‐ dure to waive your medical expenses.
2. List of healthcare services in Hong Kong Knowing Healthcare System in Hong Kong This sec on contains various contacts of healthcare services, including public hospitals, public clinics, dental clinics, private health services, and Knowing Your Healthcare Op ons other important contacts. Knowing Your Situa on:
3. How to overcome language barrier in the clinic/hospital Emergency / Non‐Emergency This sec on describes how to ask for interpreter and the common words Emergency Health Services used in the clinic /hospital. Non‐Emergency Services 4. How to keep healthy Procedures for Telephone Appointment This sec on gives you various healthy ps on how to treat simple illness by yourself and how to keep your body fit. General Outpa ent Clinics Procedures for Medical Waiver System 5. My personal health record This sec on provides a form to fill your personal health record, health Specialist Outpa ent Clinics check‐up, and health advice. You can fill in by yourself and keep it for your personal use.
As this booklet may contain personal health record, it is strongly recom‐ mended to keep it safe as it is for personal use.
If you have any enquiry regarding the booklet, please contact: Health in Ac on 3 4 [email protected] Knowing Healthcare System Knowing Your Healthcare In Hong Kong Options
What are the regulation of healthcare services for refugees/ The healthcare system in Hong Kong is separated into public and pri‐ asylum seekers in Hong Kong? vate system. The public system is run by the Hong Kong Government, and the private system is run and owned by the private organiza ons. There is no standard regula on of healthcare services for refugees/ asylum seekers in Hong Kong.
The medical charges of refugees/asylum seekers can be waived by Social Welfare Department through certain procedures (see page 19).
What are the healthcare services that available for Refugees/ Asylum Seekers in Hong Kong?
Under emergency medical condi ons, refugees/asylum seekers can seek help from the Acute & Emergency Department at the public hospital.
While under non‐emergency condi ons, you can a end the General Outpa ent Clinics (public clinics).
Medical charges for these services can be waived by the Social Welfare Department.
However, medical charges for other healthcare services (e.g. dental health, family planning) cannot be waived.
You can find the list of family planning services and dental health clinics in the next sec‐ on.
5 6
Knowing Your Healthcare Knowing Your Situation: Options Emergency / Non- Emergency
Before you decide to go to the hospital or clinic, you should consider whether
‐ your condi on is an EMERGENCY.
Emergency medical condi on means a sudden, unexpected health condi on Medi
Clinic
that requires immediate medical treatment. If the treatment is not available, Clinic onal
Clinic
the emergency could result in serious damage to the body.
Private Tradi Chinese Public cine Below are some of the situa ons considered EMERGENCY.
Situa ons which you should call for an ambulance (999): Bleeding that does not stop a er applying pressure Difficulty in breathing Chest pain Choking Convulsion Fain ng Head or spine injury Road traffic accident, burns or smoke inhala on, near drowning Swallowing a poisonous substance
Situa ons which you can a end emergency department at the nearest hospital Coughing up or vomi ng blood Deep or large wound Severe abdominal pain Severe or persistent vomi ng
If you HAVE one of the above condi ons, go to EMERGENCY department in the hospital.
Disclaimer: The list of symptoms is not exhaus ve. If in doubt for uncommon situa ons, please be safe and go to AED or consult a doctor early.
7 8 Emergency Health Services Emergency Health Services
When you leave hospital, you will receive a payment no ce from the hospital. For emergency condi ons, use the 24‐hours Accident & Emergency (A&E) service at the hospital You will need to send the payment no ce to Social Welfare Department, if you want your medical cost to be paid by them. Find the nearest public hospital to your loca on. You can find the list of public hospitals in next sec on You will need to go back to the hospital and pay the medical cost that has been given by Social Welfare Department.
REMEMBER! Bring your iden ty documents You only have 3 months to process the medical reimbursement from the Social Welfare Department. If you exceed the me limit, you will need to bear the cost. Immediately go to A&E Department in the hospital.
Register yourself at the registra on desk with your immigra on document. You will get your wai ng number. The nurse will check your body temperature and blood pressure. Wait un l your number and consulta on room number to appear on the screen and the doctor will check you. Clearly explain what do you feel to the doctor. The wai ng me at the emergency department may take a long me.
If you are required to be admi ed to the hospital, contact a social worker on the first day you are admi ed.
TIPS! If you cannot speak in English or Cantonese, bring a friend/rela ve who can speak English/Cantonese to help you with the transla on. If not, speak to social worker, that you need an interpreter.
9 10 Non- Emergency Services Procedures for Telephone Appointment
If your condi on is considered as NON‐EMERGENCY, you should go to General Steps of Telephone Appointment Out‐Pa ent Clinic (GOPC). 1. Find the nearest clinic to your place. GOPCs serve pa ents under the following condi ons: You can find the list of GOPCs in next sec on. Chronic disease pa ents with stable condi ons (e.g. diabetes , hyperten‐ sion) Pa ents with episodic diseases with rela vely mild symptoms (e.g. cold, influenza) Pa ents require nursing services (e.g. injectable medica ons, dressing for wounds) 2. Call the clinic appointment system. You can book an appointment within the next 24 hours if an appointment is available. The phone booking can only be made if you had a hospital or clinic registra on Remember to prepare your hospital/clinic registra on number number, which you received once you registered at hospital or clinic. Use paper and pen to write down your appointment me. If you do not have the number, you have to register onto the system by a end‐ ing the GOPC you plan to use or public hospital in person with your immigra on document.
3. Select the language Press 2 for English
The number consists of two le ers, six digit 4. Input the six numbers of your hospital/clinic registra on num‐ numbers, followed by a ber, excluding the number and alphabet in the bracket. number in the bracket, For example, if your hospital registra on number is e.g. UB 123456(7), you press 123456. UB 123456(7)
REMEMBER! 11 12 The hospital/clinic registra on number is NOT your immigra on number. Con nue to next page Procedures for Telephone Procedures for Telephone Appointment Appointment
Steps of Telephone Appointment Steps of Telephone Appointment
Con nue from the previous page
5. Input your year of birth Con nue from the previous page For example, if your year of birth is 1987, then press 1987
8. Write down the date and me of appointment, and the name of clinic. 6. Confirm your hospital/clinic registra on number. ______(am/pm), ___/___/___(date), ______(clinic) If correct, press 1 If you need to re‐enter, press 8
7. Confirm the appointment me Choose an a ernoon appointment me because you will need to go to Social Welfare Department in the morning before going to the clinic. 9. Follow the instruc on if you want to repeat the informa on or terminate your enquiry Press 1 to confirm the appointment Press 1 to obtain a fax copy of the appointment informa on Press 2 to reject the appointment Press 2 to repeat the appointment me informa on Press 3 to enquire the address and telephone number of the booked If the clinic is full, the system will refer you to other nearby clinics. clinic Follow the instruc ons on the telephone. Press 9 to terminate the enquiry
13 14 Con nue to the next page Procedures for Telephone Procedures for Telephone Appointment Appointment
Steps of Appointment Enquiry & Cancellation Con nue from the previous page
5. Input your year of birth 1. Call the Telephone Appointment System of the clinic with For example, if your year of birth is 1987, then press 1987 which you have the appointment.
6. Confirm your hospital/clinic registra on number. 2. Select language If correct, press 1 Press 2 for English If you need to re‐enter, press 8
3. This step is only applicable if the clinic is fully booked. 7. Re‐check/Cancel your appointment Press 1 for enquiry or cancella on of your booked Press 2 to re‐check your appointment appointment Press 3 to cancel the appointment Press 9 to terminate the enquiry If not applicable, please go to the next step.
8. Confirm your cancella on Press 1 to confirm your cancella on 4. Input the first six digits of your hospital/clinic registra on Press 2 to select again number, excluding the digit or alphabet in the bracket. Press 9 to terminate your enquiry
REMEMBER! If you fail to a end an appointment and without cancelling the booking for 3 separate occasions within 2 months, you will be prohibited from using the tel‐ Con nue to the next page ephone appointment system temporarily. If you would like to re‐use tele‐ 15 16 phone booking, you have to re‐register at the clinic. General Outpatient Clinics General Outpatient Clinics
Telephone Appointment System Walk‐in Appointments 1. Bring your appointment notes and your immigra on document to the Social Welfare office in the morning before you go to the clinic. If you are a new pa ent, you are required to register at the clinic. You will receive a clinic registra on number and an appointment slip. 2. Arrive at least 15 minutes before your appointment me. Go to the kiosk and provide them your immigra on document and medical waiver cer ficate. The officer will give you an appointment slip, as shown in the Bring your immigra on document and appointment slip to the Social Welfare picture Department, before you can see the doctor.
REMEMBER! You need to go to the Social Welfare Department on the SAME DAY as your TIPS: appointment booking. You should arrange a doctor’s appointment in the a ernoon, so leave enough me to go to the Social Welfare Department in the morning. Find a clinic which is close to where you live as well as to the Social Welfare Department.
Consulta on room num‐ ber.
Appointment me.
Your queue number.
The pa ent’s name.
17 18 Procedures for Medical Waiv- er System
The Required Documents for Medical Waiver 1. Iden ty Documents Documents issued by the UNHCR verifying that the holder is an asylum seeker or mandated refugee, or The Recognizance Form with a “(CZ)” code issued by the Immigra‐ on Department (Form No. 8).
REMEMBER! If you are married, please also bring along your husband/wife to the Social Welfare Department. You will also need to show your family members’ immigra on document.
2. Le er from Interna onal Social Service (ISS)
3. Appointment Notes / Appointment Slip If you booked by telephone, bring your notes that stated the date and me of appointment and the clinic’s name. If you go to the clinic directly, bring the appointment slip to the Social Welfare Department, before you see the doctor 19 20 Procedures for Medical Waiv- Procedures for Medical Waiv- er System er System
3. Fill in the applica on form, then wait for an interview with a social worker. 1. At the Social Welfare Department, go to the kiosk and tell them that you need a medical waiver and provide the staff with your immigra on document. 4. Upon approval of applica on, receive a “Cer ficate for wavier of medical charges”, as shown in the picture below 2. Fill in the “Applica on form for waving of medical charges” as shown in the picture be‐ low.
REMEMBER! You need to fill in all sec ons in the applica on form. Incomplete, inaccu‐ rate or false informa on in the applica on form may result in rejec on of the applica on. You need to sign and your name on page 5 of the form. The applica on may be rejected if the declara on was not signed. Your family members (only adult) also need to sign and write down his/her name on page 6 of the form
21 22
Specialist Outpatient Clinics List of Healthcare Services What if my condition need specialist treatment?
in Hong Kong You cannot go directly to specialist outpa ent clinics. You need to go to the general outpa ent clinic (GOPC) or Acute & Emergency Department or any private doctors.
The general prac oners will examine your condi on then give you a referral le er if your condi on is considered necessary for specialist consulta on, treat‐ ment and inves ga on. List of Accident & Emergency Department List of General Outpa ent Clinics List of Social Welfare Department REMEMBER! If the condi on turns acute before the appointment, you can go to the Acci‐ List of Dental Health Public Clinics dent and Emergency department at the hospital. List of Private Health Services You need to go to the Social Welfare Department 2 weeks before your ap‐ General Enquiry pointment me to get medical waiver. You cannot proceed if you come on the day or a er your appointment me. Important Contacts The date of medical appointment will be arranged based on the clinical condi ons at the me of the referral. For urgent cases, the wai ng me is between 2 weeks to 8 weeks or more.
Disclaimer: The list may not contain all possible op ons. All asylum seekers can consult to their case officer, Health In Ac on, or assistants at their suppor ng organ‐ iza ons for advice if necessary.
23 24 List of Accident & Emergency List of Accident & Emergency Department Department
District Name Address Contact No.
Hong Kong Queen Mary Hospital 102 Pokfulam Road 2255 3838 Islands District Name Address Contact No. Ru onjee Hospital 266 Queen’s Road 2991 2000 East, Wan Chai New St. John Hospital Cheung Chau 2981 4441 Territories Hospital Road, Tung Pamela Youde Nethersole 3 Lok Man Road, 2595 6111 Wan Eastern Hospital Chai Wan Tseung Kwan O Hospi‐ No. 2 Po Ning Lane, 2208 0111 Kowloon Caritas Medical Centre 111 Wing Hong 3408 7911 tal Hang Hau Street, Sham Shui Po Tuen Mun 23 Tsing Chung Koon 2468 5111 Hospital Road, Tuen Mun Kwong Wah Hospital 25 Waterloo Road 2332 2311 Yan Chai Hospital 7‐11 Yan Chai Street, 2417 8383 Queen Elizabeth 30 Gascoigne Road 2958 8888 Tsuen Wan Hospital
United Chris an Hospital 130 Hip Wo Street, 3513 4000 Kwun Tong All Accident & Emergency Departments open 24‐hours, except hospital with *. New Alice Ho Miu Ling 11 Chuen On Road, 2689 2000 *Service hours: from 8.00 AM to midnight daily Territories Nethersole Hospital Tai Po
North District Hospital 9 Po Kin Road, 2683 8888 *Service hours: from 8.00 AM to midnight daily Sheung Shui North Lantau Hospital* 1/F, 8 Chung Yan 3467 7000 Road, Lantau Pok Oi Hospital Au Tau, Yuen Long 2486 8000
Prince of Wales 30‐32 Ngan Shing 2632 2211 Hospital Street, Sha n Princess Margaret 2‐10 Princess Marga‐ 2990 1111 Hospital ret Hospital Road
25 26 List of General Out Patient List of General Out Patient Clinics Clinics
District Name Address Phone A B C
Hong Kong Aberdeen Jockey 10 Aberdeen Reser‐ 3543 5011 V Islands Club GOPC voir Road District Name Address Phone A B C Anne Black GOPC 1/F, 140 Tsat Tse Mui 3157 0055 V Hong Kong Violet Peel General LG, Tang Shiu Kin 3157 0000 V V V Road, North Point Islands Out‐pa ent Clinic Hospital, Community Ambulatory Care Ap Lei Chau GOPC 161 Ap Lei Chau 3543 5022 V Centre, 282 Queen’s Main Street, Ap Lei Road East, Wanchai Chau Wan Tsui General G/F, Block 12, Wan 3157 0099 V Central District 1 Kau U Fong, Central 3543 5033 V Out‐pa ent Clinic Tsui Estate, Chai Wan Health Centre GOPC Kowloon Caritas Medical Cen‐ 111 Wing Hong 3157 0123 V Chai Wan GOPC G/F, 1 Hong Man 3157 0088 V tre Street, Sham Shui Po Street, Chai Wan Kennedy Town Jock‐ 45 Victoria Road, 3543 5088 V Central Kowloon 147A Argyle Street, 3157 0810 V ey Club GOPC Kennedy Town Health Centre Kowloon Sai Wan Ho GOPC 1/F, 28 Tai Hong 3157 0066 V Cheung Sha Wan 2 Kwong Lee Road, 3157 0122 V Street, Sai Wan H Jockey Club GOPC Cheung Sha Wan Sai Ying Pun Jockey 134 Queen's Road 3543 5000 V East Kowloon GOPC 160 Hammer Hill 3157 0117 V Club GOPC West, Sai Ying Pun Road, Diamond Hill, Shau Kei Wan Jockey 1/F, 8 Chai Wan 3157 0077 V Kowloon Club GOPC Road, Shau Kei Wan Hong Kong Buddhist 10 Heng Lam Street, 3157 0800 * * * Stanley GOPC G/F, 14 Wong Ma 3157 0011 V Hospital GOPC Lok Fu, KLN Kok Road, Stanley Hung Hom Clinic 22 Sta on Lane, 3157 0816 V Tung Wah Eastern 19 Eastern Hospital 2162 6880 V Hung Hom Hospital GOPD Road, Causeway Bay Kowloon Bay Health 1/F, 9 Kai Yan Street, 3157 0678 V Tung Wah Hospital 12 Po Yan Street, 3543 5958 V Centre GOPC Kowloon Bay GOPC Sheung Wan Kwong Wah Hospital 25 Waterloo Road, 3157 0125 V GOPD KLN 27 28 List of General Out Patient List of General Out Patient Clinics Clinics
District Name Address Phone A B C District Name Address Phone A B C Kowloon Shun Tak Fraternal 2/F, Tokwawan Mar‐ 3157 0850 V Kowloon Kwun Tong Jockey 457 Kwun Tong 3157 0687 V V V Associa on Leung ket & Government Club Health Centre Road, Kwun Tong Kau Kui Clinic Offices Building, 165 GOPC Ma Tau Wai Road, Lam Tin Polyclinic 99 Kai Tin Road, Lam 3157 0679 V Kowloon City GOPC Tin Wang Tau Hom Jock‐ 200 Junc on Road, 3157 0115 V Lee Kee Memorial 99 Carpenter Road, 3157 0868 V ey Club GOPC Wang Tau Hom Dispensary Kowloon City West Kowloon GOPC G/F, Cheung Sha 3157 0121 V Wan Government Li Po Chun GOPC 22 Arran Street, 3157 0112 V Offices, 303 Cheung Mongkok Sha Wan Road Nam Shan GOPC G/F, Nam Yiu House, 3157 0120 V Yau Ma Tei Jockey 1/F, 145 Ba ery 3157 0880 V V V Nam Shan Estate Club GOPC Street, Yau Ma Tei Ngau Tau Kok Jockey G/F, 60 Ting On 3157 0680 V New Terri‐ Fanling Family Medi‐ 1/F, Fanling Health 3157 0937 V Club GOPC Street, Ngau Tau Kok, tories cine Centre Centre, 2 Pik Fung KLN Road, Fanling, New Territories Our Lady of 118 Sha n Pass 3157 0118 V Maryknoll Hospital Road, Wong Tai Sin, Ha Kwai Chung GOPC 77 Lai Cho Road, 3157 0100 V Family Medicine Clin‐ KLN Kwai Chung, N.T. ic Kam Tin Clinic 200 Kam Tin Road, 3543 5008 ^ ^ ^ Robert Black GOPC 600 Prince Edward 3157 0113 V V V Shek Kong Road East, San Po Lady Trench GOPC 213 Sha Tsui Road, 3157 0107 V V V Kong Tsuen Wan, N.T. Shek Kip Mei General 2 Berwick Street, 3157 0119 V Lek Yuen GOPC G/F, 9 Lek Yuen 3157 0972 V V V Out‐pa ent Clinic Shek Kip Mei Street Sha Tin Shun Lee General G/F, Lee Foo House, 3157 0682 V Ma On Shan Family G/F, 609 Sai Sha 3157 0982 V Out‐pa ent Clinic Shun Lee Estate Medicine Centre Road, Ma On Shan
29 30 List of General Out Patient List of General Out Patient Clinics Clinics
District Name Address Phone A B C District Name Address Phone A B C
New Terri‐ Madam Yung Fung 26 Sai Ching Street, 3543 5009 V New Terri‐ Tseung Kwan O Jock‐ 99 Po Lam Road 3157 0662 V tories Shee Health Centre Yuen Long tories ey Club GOPC North, G/F, Tseung Kwan O, Kowloon Mona Fong GOPC G/F, 23 Man Nin 3157 0652 V Street, Sai Kung Mrs Wu York Yu 310 Wo Yi Hop Road, 3157 0108 V Tsing Yi Cheung Hong 3/F, Tsing Yi Cheung 3157 0103 V GOPC Lei Muk Shue, Kwai GOPC Hong Estate Com‐ Chung mercial Complex, Cheung Hong Estate, North Kwai Chung 125 Tai Pak Tin 3157 0101 V Tsing Yi GOPC Street, Kwai Chung, N.T. Tsing Yi Town GOPC 21 Tsing Luk Street, 3157 0105 V Tsing Yi, N.T. Sha n (Tai Wai) G/F, 2 Man Lai Road, 3157 0992 V GOPC Sha n Shek Wu Hui Jockey G/F, 108‐130 Jockey 3157 0965 V V V Tuen Mun Clinic 11 Tsing Yin Street, 3543 0886 V V V Club GOPC Club Road, Shek Wu San Hui, Tuen Mun, Hui, Sheung Shui N.T. South Kwai Chung 310 Kwai Shing Cir‐ 3157 0102 V Tuen Mun Wu Hong 2 Wu Hong Street, 3543 0887 V Jockey Club GOPC cuit, Kwai Chung, Clinic Tuen Mun N.T. Tai Po Jockey Club G/F, 37 Ting Kok 3157 0906 V V V GOPC Road, Tai Po Wong Siu Ching Fam‐ G/F, 1 Po Wu Lane, 3157 0926 V Tin Shui Wai Health 3 Tin Shui Road, Tin 3543 5006 V ily Medicine Centre Tai Po Centre (Tin Shui Shui Wai, N.T. Wu York Yu GOPC 55 Sheung Fung 3157 0116 V Road) Street, Tsz Wan Tseung Kwan O (Po G/F, 28 Po Ning 3157 0660 V Shan, Kln Ning Road) GOPC Road, Tseung Kwan Yan Chai Hospital 7‐11 Yan Chai Street, 3157 0109 V O GOPC Tsuen Wan, NT 31 32 List of General Out Patient List of Social Welfare Clinics Departments
District Name Address Contact No. Working hours Central Central and 4/F, Harbour Build‐ 2852 3137 Mon, Tue & Thu: Western, Islands Inte‐ ing, 38 Pier Road, 9am—1pm Southern, grated Family Central, Hong Kong 2 pm—5pm District Name Address Phone A B C and Islands Service Centre Wed & Fri: 9am— New Terri‐ Yan Oi GOPC G/F, 6 Tuen Lee 3543 0888 V District (IFSC) 1pm, 2pm—9pm tories Street, Tuen Mun Sat: 9am—1pm High Street IFSC G/F, Sai Ying Pun 2857 6867 Mon, Wed & Fri: Community Com‐ 9am – 1pm plex, 2 High Street, 2pm – 5pm Yuen Chau Kok GOPC G/F, 29 Chap Wai Kon 3157 0995 V Sai Ying Pun Tue & Thu: 9am – Street, Sha n 1pm 2pm – 9pm Yuen Long Jockey 269 Castle Peak 3543 5007 V V V Sat: 9am – 1pm Club Health Centre Road, Yuen Long Aberdeen IFSC Unit 2, G/F, Pik 2875 8685 Mon & Thu: 9am Long House, Shek – 1pm Pai Wan Estate, 2pm – 9pm Tin Shui Wai (Tin Yip 3, Tin Yip Road, Tin 2469 9222 Aberdeen Tue, Wed, Fri & Road) Community Shui Wai (Opposite Sat: 9am – 1pm Health Centre Hong Kong Wetland 2pm – 5pm Park) Eastern & Causeway Bay 2/F, Causeway Bay 2895 5159 Mon & Fri: 9am – Wan Chai IFSC Community Cen‐ 1pm A = provide services during general office hours (Mon‐Fri: 9 AM‐1 PM & 2 PM‐5 tre, 7 Fook Yum 2pm – 9pm PM, Sat: 9 AM‐1 PM) Road, Tue, Wed, Thu & North Point Sat: 9am – 1pm B = provide services in the evening (Mon‐Fri: 6 PM to 10 PM) 2pm – 5pm Quarry Bay IFSC 2/F & 3/F, The 2562 4783 Mon, Wed, Thu & C = provide services on Sun & public holidays (Sun: 9 AM to 1 PM, Public holi‐ Hong Kong Federa‐ Sat: 9am—1pm days: 9 AM‐1 PM & 2 PM—5 PM). on of Youth 2pm—5pm Groups Tue & Fri: 9am— The clinics marked with ^ are part‐ me clinics and marked with * are open in Building, 21 Pak 1pm different office hours. Please call the clinic for more details. Fuk Road, North 2pm—9pm Point, Hong Kong 33 34 List of Social Welfare List of Social Welfare Departments Departments
District Name Address Contact No. Working hours
District Name Address Contact No. Working hours Kwun Tong Ngau Tau Kok 3/F, Podium Level, 2389 0466 Mon & Wed: 9am IFSC Sheung Yuet – 1pm Eastern and Chai Wan Level 4, Govern‐ 2569 3855 Mon, Tue, Wed & House, Upper 2pm – 9pm Wan Chai (West) IFSC ment Office, New Sat: 9am – 1pm Ngau Tau Kok Es‐ Tue, Thu, Fri & Jade Garden, 233 2pm – 5pm tate, Kwun Tong Sat: 9am – 1pm Chai Wan Road, Thu & Fri: 9am – 2pm – 5pm Chai Wan 1pm 2pm – 9pm Wong Tai Sai Kung IFSC 5/F & 6/F, Sai 2791 0692 Mon, Tue & Thu: Sin & Sai Kung Government 9am – 1pm Chai Wan (East) 3/F, Chai Wan 2505 8733 Mon, Tue, Thu & Kung Offices Building, 34 2pm – 5pm IFSC Municipal Services Sat: 9am – 1pm Chan Man Street, Wed & Fri: 9am – Building, 338 Chai 2pm – 5pm Sai Kung 1pm Wan Road, Chai Wed & Fri: 9am – 2pm – 5pm 2pm Wan 1pm – 9pm 2pm – 9pm Sat: 9am –1pm Kwun Tong Kai Ping IFSC Unit G22 – G41, 3568 7037 Mon, Wed, Fri & Tseung Kwan O G/F, King Tao 2701 7704 Mon & Thu: 9am Kai Yue House, Kai Sat: 9am – 1pm (East) IFSC House, King Lam – 1pm Yip Estate, Kow‐ 2pm – 5pm Estate, Tseung 2pm – 9pm loon Bay Tue & Thu: 9am – Kwan O Tue, Wed, Fri & 1pm Sat: 9am – 1pm 2pm – 9pm 2pm – 5pm Sau Po IFSC Unit 121 – 126, G/ 2775 3578 Mon, Wed, Fri & Tseung Kwan O G/F, King Tao 2701 9495 Mon & Thu: 9am F, Sau Ming House, Sat: 9am – 1pm (North) IFSC House, King Lam – 1pm Sau Mau Ping Es‐ 2pm – 5pm Estate, Tseung 2pm – 9pm tate, Kwun Tong Tue & Thu: 9am – Kwan O Tue, Wed, Fri & 1pm Sat: 9am – 1pm 2pm – 9pm 2pm – 5pm Lam Tin IFSC Shops 211B & 213, 2717 9247 Mon, Tue, Thu & Tsz Wan Shan 1 Lung Fung Street, 2326 7575 Mon & Tue: 9am 2/F, Kwong Tin Sat: 9am – 1pm IFSC Wong Tai Sin – 1pm Shopping Centre, 2pm – 5pm 2pm – 9pm Kwong Tin Estate, Wed & Fri: 9am – Wed, Thu, Fri & Lam Tin 1pm Sat: 9am – 1pm 2pm – 9pm 2pm – 5pm 35 36 List of Social Welfare List of Social Welfare Departments Departments
District Name Address Contact No. Working hours District Name Address Contact No. Working hours Wong Tai Wong Tai Sin 2/F, Wong Tai Sin 2327 4973 Mon, Tue, Fri & Sham Shui Cheung Sha 2/F, Cheung Sha 2360 1364 Mon, Wed, Fri & Sin & Sai IFSC Community Cen‐ Sat: 9am – 1pm Po Wan IFSC Wan Community Sat: 9am – 1pm Kung tre, 104 Ching Tak 2pm – 5pm Centre, 55 Fat 2pm – 5pm Street, Wong Tai Wed & Thu: 9am Tseung Street, Tue & Thu: 9am – Sin – 1pm Cheung Sha Wan 1pm 2pm – 9pm 2pm – 9pm Kowloon Kai Tak IFSC Unit 3, 2/F, Chung 3996 7700 Mon & Wed: 9am Tai Hang Tung 2/F & 3/F, Tai Hang 2777 3015 Mon, Tue, Thu & City & Yau Hwa Plaza, 5B – 5F – 1pm IFSC Tung Community Sat: 9am – 1pm Tsim Mong Ma Hang Chung 2pm – 9pm Centre, 17 Tong 2pm – 5pm Road, To Kwa Wan Tue, Thu, Fri & Yam Street, Shek Wed & Fri: 9am – Sat: 9am – 1pm Kip Mei 1pm 2pm – 5pm 2pm – 9pm Ma Tau Wai Unit 3, 2/F, Chung 2760 1659 Mon & Wed: 9am Sha n Sha n (North) Unit 403 – 416, 3168 2904 Mon & Wed: 9am IFSC Hwa Plaza, 5B – 5F – 1pm IFSC Hau Wo House, – 1pm Ma Hang Chung 2pm – 9pm Wo Che Estate, 2pm – 9pm Road, To Kwa Wan Tue, Thu, Fri & Sha n Tue, Thu, Fri & Sat: 9am – 1pm Sat: 9am – 1pm 2pm – 5pm 2pm – 5pm To Kwa Wan Room 903, 9/F, To 2363 8202 Mon, Wed, Fri & Sha n (South) Room 831, 8/F, 2158 6593 Mon, Tue, Wed & IFSC Kwa Wan Govern‐ Sat: 9am – 1pm IFSC Sha n Govern‐ Sat: 9am – 1pm ment Offices, 165 2pm – 5pm ment Offices, 1 2pm – 5pm Ma Tau Wai Road, Tue & Thu: 9am – Sheung Wo Che Thu & Fri: 9am – To Kwa Wan 1pm Road, Sha n 1pm 2pm – 9pm 2pm – 9pm Yau Ma Tei IFSC 2/F, Henry G. 2388 2527 Mon & Wed: 9am Ma On Shan G/F, Yiu Yan 2691 6499 Mon, Wed, Thu & Leong Yau Ma Tei – 1pm (North) IFSC House, Yiu On Es‐ Sat: 9am—1pm Community Cen‐ 2pm – 9pm tate, Ma On Shan 2pm—5pm tre, 60 Public Tue, Thu, Fri & Tue & Fri: 9am— Square Street, Yau Sat: 9am – 1pm 1pm Ma Tei 2pm – 5pm 2pm—9pm 37 38 List of Social Welfare List of Social Welfare Departments Departments
District Name Address Contact No. Working hours District Name Address Contact No. Working hours Sha n Ma On Shan 5/F, Heng On Es‐ 3579 8654 Mon & Wed: 9am Yuen Long Yuen Long 5/F & 12/F, Yuen 2944 0401 Mon, Wed, Fri & (South) IFSC tate Community – 1pm (East) IFSC Long Government Sat: 9am – 1pm Centre, Heng On 2pm – 9pm Offices & Tai Kiu 2pm – 5pm Estate, Ma On Tue, Thu, Fri & Market, 2 Kiu Lok Tue & Thu: 9am – Shan, Sha n Sat: 9am – 1pm Square, Yuen Long 1pm 2pm – 5pm 2pm – 9pm Tai Po & Tai Po (South) 4/F, Tai Po Com‐ 2657 8832 Mon, Wed, Fri & Yuen Long 1/F & 2/F, Fu Hing 2470 2605 Mon, Tue, Fri & North Dis‐ IFSC munity Centre, 2 Sat: 9am – 1pm (Central) IFSC Building, 224 Cas‐ Sat: 9am – 1pm trict Heung Sze Wui 2pm – 5pm tle Peak Road, 2pm – 5pm Street, Tai Po Mar‐ Tue & Thu: 9am – Yuen Long Wed & Thu: 9am ket, Tai Po 1pm – 1pm 2pm – 9pm 2pm – 9pm Tai Po (North) 5/F, Tai Po Govern‐ 2665 0286 Mon & Wed: 9am Tin Shui Wai Wings A & B, G/F, 2475 0525 Mon & Thu: 9am IFSC ment Offices Build‐ – 1pm IFSC Yiu Tai House, Tin – 1pm ing, 1 Ting Kok 2pm – 9pm Yiu Estate, Tin Shui 2pm – 9pm Road, Tai Po Tue, Thu, Fri & Wai Tue, Wed, Fri & Sat: 9am – 1pm Sat: 9am – 1pm 2pm – 5pm 2pm – 5pm Sheung Shui IFSC 4/F, North District 2673 1525 Mon & Wed: 9am Tsuen Wan Tsuen Wan 2/F, Princess Alex‐ 2439 5429 Mon, Tue, Wed & Community Cen‐ – 1pm & Kwai (West) IFSC andra Community Sat: 9am – 1pm tre, 2 Lung Wan 2pm – 9pm Tsing Centre, 60 Tai Ho 2pm – 5pm Street, Sheung Tue, Thu, Fri & Road, Tsuen Wan Thu & Fri: 9am – Shui Sat: 9am – 1pm 1pm 2pm – 5pm 2pm – 9pm Fanling IFSC 2/F, North District 2675 1614 Mon, Wed, Fri & Kwai Chung Shop B, 2/F, Shek 2428 0967 Mon & Tue: 9am Government Offic‐ Sat: 9am – 1pm (East) IFSC Lei Shopping Cen‐ 2428 0969 – 1pm es Building, 3 Pik 2pm – 5pm tre, Shek Lei (1) 2pm – 9pm Fung Road, Fanling Tue & Thu: 9am – Estate, Kwai Chung Wed, Thu, Fri & 1pm Sat: 9am – 1pm 2pm – 9pm 2pm – 5pm 39 40 List of Social Welfare List of Social Welfare Departments Departments
District Name Address Contact No. Working hours Tsuen Wan Kwai Chung 7/F, Kwai Hing 2421 4281 Mon, Tue, Thu & & Kwai (West) IFSC Government Offic‐ Sat: 9am – 1pm District Name Address Contact No. Working hours Tsing es, 166 – 174 Hing 2pm – 5pm Tuen Mun Tuen Mun Room 201, 2/F, Tai 2467 4757 Mon & Thu: 9am Fong Road, Kwai Wed & Fri: 9am – (West) IFSC Hing Government – 1pm Chung 1pm Offices, 16 Tsun 2pm – 9pm 2pm – 9pm Wen Road, Tuen Tue, Wed, Fri & Tsing Yi (North) Room 123, G/F, 2435 3938 Mon & Tue: 9am Mun Sat: 9am – 1pm IFSC On Kong House, – 1pm 2pm – 5pm Cheung On Estate, 2pm – 9pm Tsing Yi Wed, Thu, Fri & Sat: 9am – 1pm 2pm – 5pm Tsing Yi (South) G/F, Wing A, Hong 2435 0852 Mon, Tue, Fri & IFSC Mei House, Sat 9am – 1pm Cheung Hong Es‐ 2pm – 5pm tate, Tsing Yi Wed & Thu: 9am – 1pm 2pm – 9pm Tuen Mun Tuen Mun No. 1 – 7 & 9 – 16, 2450 4386 Mon, Wed, Fri & (South) IFSC G/F, Wu Pik House, Sat: 9am – 1pm Wu King Estate, 2pm – 5pm Tuen Mun Tue & Thu: 9am – 1pm 2pm – 9pm Tuen Mun 2/F & 3/F, On 2451 8530 Mon, Tue, Thu & (East) IFSC Ting / Yau Oi Com‐ Sat: 9am – 1pm munity Centre, On 2pm – 5pm Ting Estate, Tuen Wed & Fri: 9am – Mun 1pm 2pm – 9pm
41 42 List of Dental Health Clinics List of Dental Health Clinics
For dental service, there are few op ons for refugees/asylum seekers: District Name Address Tel. No. 1. The Prince Philip Dental Hospital Kowloon Jockey Club Wo Unit 26‐33, G/F, Kui On 2344‐3444 Address: 34 Hospital Road, Sai Ying Pun Lok Community House, Wo Lok Estate, Phone : 2859‐02238 Health Centre Kwun Tong Note : Pa ent fee is about HK$ 45 per a endance Bradbury Kwong Unit 203, Kwong Tin Shop‐ 2340‐3022 2. Dental Clinics operated by Non‐Governmental Organiza ons Tin Community ping Centre, Kwong Tin Note that you should pay the fee by yourself. Health Centre Sau Mau Ping Com‐ Unit 313, Sau Mau Ping 2348‐2209 District Name Address Tel. No. munity Health Cen‐ Shopping Centre, Sau Mau tre Ping Estate, Kwun Tong Hong Kong Caritas Aberdeen 1/F, Caritas Jockey 3583‐8722 New Terri‐ Fu Heng Communi‐ 4/F, Neighbourhood Com‐ 2666‐9943 Dental Clinic Aberdeen Social Centre, tories ty Health Centre munity Centre, Fu Heng 20‐22 Tin Wan Street Estate, Tai Po Caritas Caine Road Room 032, G/F Caritas 3589‐2275 Jockey Club Tin Unit 103, 1/F, Tin Chung 3156‐9000 Dental Clinic House, No. 2 Caine Road Shui Wai Commu‐ Amenity and Community nity Health Centre Building, Tin Ching Estate, St. James’ Se le‐ 8/F, North Wing, 85 2835‐4339 Tin Shui Wai ment Stone Nullah Lane, Wan 2835‐4381 Chai Caritas Tsuen Wan G/F, Block B, No. 146 Chung 2615‐1461 Dental Clinic On Street Kowloon Caritas Ngau Tau G/F, Caritas Social Cen‐ 3796‐4621 Kok Dental Clinic tre, No. 1 On Tak Road Yan Chai Hospital 29 Jingyuan Street, Tai Po 2638‐0972 Dental Clinic Tai Po Yan Chai Hospital 20 King Street, Hung 2766‐3795 Dental Clinic To Hom, To Kwa Wan Yan Chai Hospital G/F, Block D, 7‐11 Yan Chai 2411‐3630 Kwa Wan Dental Clinic Tsuen Street, Tsuen Wan Wan Yan Chai Hospital G/F, 160 Tai Po Road, 2765‐8700 Yan Chai Hospital 138‐142 Shau Kei Wan 2885‐6731 Dental Clinic Sham Sham Shui Po Dental Clinic Shau Main Street East, G/F Shui Po Kei Wan 43 44
List of Dental Health Clinics List of Dental Health Clinics
3. Public Dental Clinics operated by Government Note that the clinics provide only tooth extrac on for emergency cases. District Name Address Contact No. Working hours You will need to go to Social Welfare Department the day before to ask for the medical waiver. The clinics are open in certain working days and work‐ New Terri‐ Tai Po Wong 1 Po Wu Lane, Tai 2652 3737 Thur AM ing hours, and there is only limited available quota. tories & Siu Ching Den‐ Po District Name Address Contact No. Working hours Islands tal Clinic Hong Kong Kennedy Town 10/F, Kennedy 3583 3460 Mon & Fri AM Community Town Community Complex Dental Complex, 12 Rock Clinic Hill Street, Kenne‐ Fanling Health 3/F, Fanling Health 2671 2046 Tues AM dy Town Centre Dental Centre, 2 Pik Fung Clinic Road, Fanling Tsuen Wan 213 Sha Tsui Road, 2492 0880 Tues & Fri AM Kowloon Kowloon City 3/F, Kowloon City 2768 9721 Mon & Thur AM Dental Clinic Tsuen Wan Dental Clinic Health Centre, Yan Oi Dental 2/F, Yan Oi Poly‐ 2452 3265 Wed AM Kowloon City Gov‐ Clinic clinic, 6 Tuen Lee ernment Offices, Street, Tuen Mun 42 Bailey Street, Hung Hom Yuen Long Jock‐ 269 Castle Peak 2477 1808 Tues & Fri AM ey Club Dental Road, Yuen Long Clinic Kwun Tong 1/F, Kwun Tong 2345 4787 Wed AM Mona Fong 1/F, Mona Fong 2163 9250 Thur PM Jockey Club Jockey Club Health Dental Clinic Clinic, 23 Man Nin Dental Clinic Centre, 457 Kwun Street, Sai Kung Tong Road, Kow‐ loon
New Terri‐ Tai O Dental Tai O Jockey Club 2985 7657 2nd Thur (AM) of tories & Clinic Clinic, 103 Shek each month Islands Tsai Po Street
Cheung Chau 2/F, St.John Hospi‐ 2981 0578 1st Fri (AM) of Dental Clinic tal, Cheng Chau each month Hospital Road
45 46 List of Family Planning List of Maternal and Child Association Health Centres (MCHC)
*Self‐payment District Name Contacts Working Hours Hong Kong Wan Chai G/F Southorn Centre, 130 Mon‐Fri: 9 AM—8 Clinic Hennessy Road, Wan Chai PM Sat: 9 AM—5 PM Kowloon Ma Tau 1/F, 105 Ma Tau Chung Mon‐Fri: 11 AM— District Name Address Contact No. Chung Clinic Road, Kowloon 7 PM Hong Kong Anne Black MCHC 1/F, Anne Black Health Centre, 140 2562 1709 Sat: 9 AM—5 PM Tsat Tsz Mui Road, North Point Wong Tai Sin G/F, No. 1‐2 Lung On Mon, Tue, Wed: 1 Clinic House, Lower Wong Tai PM—8 PM Ap Lei Chau MCHC 2/F, Ap Lei Chau Clinic, 161 Ap Lei 2518 5701 Sin Estate II, Kowloon Thur: 9 AM—5 PM Chau Main Street, Ap Lei Chau Fri: 9 AM—12 NN, 1 PM—5 PM Chai Wan MCHC Level 2, Government Office, Block 6, 2556 6757 New Jade Garden, 233 Chai Wan Sat: 9 AM—1 PM Road, Chai Wan
New Territories Yuen Long G/F, 149‐153 On Ning Mon, Tue, Thur: 9 Sai Wan Ho MCHC 2/F, Sai Wan Ho Health Centre, 28 Tai 2977 1825 Clinic Road, Yuen Long AM—5 PM Hong Street, Sai Wan Ho Wed, Fri: 1 PM—8 PM Sai Ying Pun MCHC 4/F, Sai Ying Pun Jockey Club Polyclin‐ 2859 8280 ic, 134 Queen’s Road West, Sai Ying Sat: 9 AM—1 PM Pun Tai Wai Clinic Shop 24‐25, 2/F, Sun Chui Mon‐Fri: 9 AM—8 Tang Chi Ngong 4/F, Tang Chi Ngong Specialist Clinic, 2573 7585 Shopping Centre, Sun PM MCHC 284 Queen’s Road East, Wanchai Chui Estate, Tai Wai Sat: 9 AM—5 PM
Tsuen Wan Romm 1621‐1622, 16/F, Mon: Fri: 9 AM—8 Kowloon East Kowloon MCHC 1/F, East Kowloon Polyclinic, 160 2321 7822 Centre Nan Fung Centre, 264‐298 PM Hammer Hill Road, Diamond Hill Castle Peak Road, Tsuen Sat: 9 AM—5 PM Wan Kowloon City MCHC 4/F Kowloon City Health Centre, Kow‐ 3572 0766 loon City Government Offices, 42 Bailey Street, Hung Hom
47 48 List of Maternal and Child List of Maternal and Child Health Centres (MCHC) Health Centres (MCHC)
Dis ct Name Address Contact No. District Name Address Contact No. Kowloon Hung Hom MCHC 2/F, Hung Hom Clinic, 22 Sta on Lane, Hung 2356 9323 Hom New Ter‐ Madam Yung 1/F, Madam Yung Fung Shee Health Cen‐ 2443 8421 Lam Tin MCHC 1/F, Lam Tin Polyclinic, 99 Kai Tin Road, Lam 2346 2708 ritories Fung Shee tre, 26 Sai Ching Street, Yuen Long Tin West MCHC Ngau Tau Kok 1/F, Ngau Tau Kok Jockey Club Clinic, 60 Ting 2750 4270 MCHC On Street, Ngau Tau Kok North Kwai 1/F, North Kwai Chung Clinic, 125 Tai Pak 2418 8550 Chung MCHC Tin Street, Kwai Chung Robert Black 1/F, Robert Black Health Centre, 600 Prince 2718 2597 MCHC Edward Road East, San Po Kong South Kwai 1/F, South Kwai Chung Jockey Club Poly‐ 2615 7350 Wang Tau Hom G/F, Wang Tau Hom Jockey Club Clinic, 200 3143 7180 Chung MCHC clinic, 310 Kwai Shing Circuit, Kwai Chung MCHC Junc on Road East, Wang Tau Hom
West Kowloon 2/F, West Kowloon Health Centre, Cheung 2150 7260 Tin Shui Wai 1/F, Tin Shui Wai Health Centre, 3 Tin Shui 2448 5580 MCHC Sha Wan Government Offices, 303 Cheung MCHC Road, Tin Shui Wai Sha Wan Road, Sham Shui Po
Wu York Yu MCHC 1/F, Wu York Yu Health Centre, 55 Sheung 2325 5224 Tsing Yi 3/F, Cheung Hong Commerical Complex, 2497 0431 Fung Street, Wong Tai Sin MCHC Phase I, Cheung Hong Estate, Tsing Yi Yau Ma Tei MCHC 6/F, Yaumatei Specialist Clinic Extension, 143 2770 0044 Ba ery Street, Yaumatei Tuen Mun 2/F, Tuen Mun Wu Hong Clinic, 2 Wu Hong 2458 1694 Wu Hong Street, Tuen Mun New Terri‐ Fanling MCHC 3/F & 5/F, Fanling Health Centre, 2 Pik Fung 2677 6484 MCHC tories East Road, Fanling Lek Yuen MCHC 2/F, Lek Yuen Health Centre, 9 Lek Yuen 2692 8741 Street, Sha n Yan Oi MCHC 1/F, Yan Oi Polyclinic, 6 Tuen Lee Street, 2404 3720 Tuen Mun Ma On Shan MCHC 1/F, Ma On Shan Health Centre, 609 Sai Sha 2640 4724 Road, Ma On Shan Islands Tung Chung G/F, Tung Chung Health Centre, 6 Fu Tung 2109 6800 Tseung Kwan O Po 1/F, Tseung Kwan O Po Ning Road Health 2191 1086 MCHC Street, Tung Chung, Lantau Island Ning Road MCHC Centre, 28 Po Ning Road, Tseung Kwan O Wong Siu Ching 1/F, Wong Siu Ching Clinic, 1 Po Wu Lane, Tai 2652 3745 Cheng Chau G/F, St. John Hospital, Cheung Chau Hospi‐ 2981 7762 MCHC Po MCHC tal Road, Cheung Chau New Terri‐ Maurine Gran‐ G/F, Maurine Grantham Health Centre, 115 2615 5500 tories West tham MCHC Castle Peak Road, Tsuen Wan Mui Wo 1/F, Mui Wo Clinic, 2 Ngan Kwong Wan 2984 2193 MCHC Road, Mui Wo, Lantau Island 49 50 List of Private Health Services General Enquiry
*Self‐payment Department of Health Hospital Address : 21/F, Wu Chung House 213 Queen's Road East District Name Address Tel. No. Hong Kong Phone : (852) 2961 8989 or (852) 2961 8991 Hong Kong Canossa Hospital 1 Old Peak Road 2522‐2181 Fax : (852) 2836 0071 Email : [email protected]
Kowloon Precious Blood Hospital 113 Castle Peak Road 2386‐4281 (Caritas) Hospital Authority Caritas Medical Centre 111 Wing Hong 3408‐7911 Address : Hospital Authority Building Street, Shamshuipo 147B Argyle Street, Kowloon Hong Kong Phone : (852) 2300 6555* *(8:45 am to 5:45 pm daily, except Saturdays, Sundays and public holi‐ Medical Clinic days) Fax : (852) 2890 7726 District Name Address Tel. No Email : [email protected] Hong Kong Caritas Caine Road Room 032, G/F Caritas 2843 4617 Infoline : (852) 2882 4866 (24‐hour interac ve telephone service) Medical Centre House, No. 2 Caine Road Immigra on Department Hotline : (852) 2824 6111 Kowloon Caritas Ngau Tau Kok G/F, Caritas Social Cen‐ 3796‐4622 Medical Clinic tre, No. 1 On Tak Road Police New Territo‐ Caritas Tsuen Wan G/F, Block B, No. 146 2498‐6941 Hotline : (852) 2527 7177 ries Medical Clinic Chung On Street Emergency : 999 Emergency Fax : 992 51 (especially for the hearing and speaking impaired) 52
Important Contacts Important Contacts
Jus ce Centre Interna onal Social Service (ISS) —Hong Kong branch Jus ce Centre, formerly known as Hong Kong Refugee Advice Centre, provide s ISS‐HK only receives referrals from Social Welfare Department. Your needs free high‐quality legal informa on and assistance with protec on claims to all will be individually assessed and the provision of food, toiletries, allowanc‐ people going through Unified Screening Mechanism. They also offer individual‐ es for accommoda on and transporta on will correspond to your needs. ized legal assistance.
Address: Refugees / asylum seekers can reserve a place at an informa on session by call‐ 1/F, Li Po Chun Health Centre, 22 Arran Street, Prince Edward, Kowloon ing 3109 7359 between 9:30am and 6:00pm daily.
Address: Tel: 2578 2126 / 2578 2718 18th Floor, 202 Centre
202‐204 Des Voeuc Road West, Sai Ying Pun
Tel: (852) 3109 7359 Chris an Ac on
Chris an Ac on runs a service center for refugees and asylum seekers in Hong Kong’s Chungking Mansions. They assists refugees with basic essen als such as shelter, food, clothing, toiletries, and emergency cash grants. They are also one of the few sources for educa on and training support, as well as mental health services.
Address: Rm.6, 16/F., Block E, Chungking Mansions, 36‐44 Nathan Road, Kln., H.K
Working hours: Mondays to Fridays: 9:00am – 6:00pm, Saturdays: 10:00am – 2:00pm, Closed on Sundays and Public Holidays
Tel: (852) 2723 6626
53 54
How to Ask for Interpreter How to Overcome What should I do if I cannot understand the language and they cannot un‐ Language Barrier derstand my language?
In the Clinic / Hospital 1. Come with a friend who can either speak Cantonese or English
You can bring a friend to accompany you to the clinic. He/she should be able to speak Cantonese or English, understand your health condi on, and be able to explain your complaints to the doctor. His/her role is a mediator and How to Ask for Interpreter not taking the decision for the pa ent.
Common Words 2. Ask the social worker to find a translator
You can find the social worker (usually in the hospital) and ask them to ar‐ range a translator for you. Remember that you should come at the appoint‐ ment me as arranged by the social worker.
Here are some helpful phrases that you can use to ask for translator:
English Hi, my name is ______. I come from ______(your home coun‐ try). I have stayed in Hong Kong for ______(years). I feel ______(health condi on). I cannot speak Cantonese nor English. Can you help finding trans‐ lator for me? Thank you.
Chinese 你好，我的名字是______。我來自______（你的祖國）。我 已經從______（年）在香港逗留。我生病了。我覺得______（健康狀 況）。我不會說廣東話或英語。你可以幫助找到翻譯給我嗎？謝謝。
55 56 How to Ask for Interpreter Common Words
English Chinese Urdu French Hindi Arabic French حالة طوارئ ہنگامی Salut, mon nom est ______. Je viens de ______(votre pays Emergency 緊急 urgence आपातकाल d'origine). J'ai séjourné à Hong Kong pour ______(année). Je suis malade. Je نزيف ‐saigne خون بہہ رہا Bleeding 流血 me sens ______(état de santé). Je ne peux pas parler cantonais ni l'anglais. खून बहना ments ہے Pouvez‐vous aider à trouver traducteur pour moi? Merci. صداع mal de tête िसरददर् سر درد Headache 頭痛
ألم douleur ददर् درد Urdu Pain 疼痛 ہيلو، ميرا نام ______ہے. ميں ______(آپ کے گھر کے ملک) سے آتے حمى بخار Fever 發燒 fièvre बुखार ہيں. ميں______(سال) کے لئے ہانگ کانگ ميں ٹھہرے ہيں. ميں بيمار ہوں. ميں ______(صحت کی حالت) کو محسوس. ميں کينٹونيز نہ ہی انگريزی نہيں بول اإلسھال diarrhée द त اسہال Diarrhea 腹瀉 سکتے. آپ ميرے لئے مترجم تالش کرنے ميں مدد کر سکتے ہيں؟ آپ کا شکريہ.
قيء vomi वमन قے Hindi Vomit 嘔吐 हाय, मेरा नाम ______है. म ______(अपने घर देश) से آالم المعدة maux पेट का ददर् پيٹ ميں درد Stomach‐ 胃痛 आते ह . म ______(साल) के िलए हांगकांग म रहने लगा है. म ______ache d'estomac ( वा य की ि थित) लग रहा है. म क टोनीज़ और न ही अंग्रेजी नहीं बोल وجع أسنان mal aux दांत की دانت ميں درد Toothache 牙疼 सकते. तुम मेरे िलए अनुवादक ढूँढने म मदद कर सकते ह ? ध यवाद. dents पीडा
أنفلونزا فلو Flu 流感 grippe लू Arabic مرحبا، اسمي ______. لقد جئت من ______(بلدك). وقد بقيت في ھونغ كونغ حساسية allergie एलजीर् الرجی Allergy 過敏 ل______(سنة). أنا مريض. أشعر ______(الحالة الصحية). ال أستطيع أن أتكلم الكانتونية وال اإلنجليزية. يمكنك المساعدة فيإيجاد الترجمة بالنسبة لي؟ شكرا لك. ألم في الصدر douleur à la सीने म ददर् سينے ميں درد Chest pain 胸痛 poitrine
احتقان في maux de गले म گلے کی Indonesian Sore throat 喉嚨痛 الحلق gorge سوزش Hai, nama saya ______. Saya datang dari ______(negara asal Anda). Saya telah tinggal di Hong Kong selama ______(tahun). ख़राश حامل enceinte حاملہ Saya merasa tidak sehat. Saya mengalami ______(kondisi kesehatan). Pregnant 懷孕 Saya tidak dapat berbicara bahasa Kanton atau Inggris. Apakah Anda गभवतीर् سعال toux کھانسی bias membantu mencarikan penerjemah untuk saya? Terima kasih. Cough 咳嗽 खांसी 57 58
Common Cold & Flu
How to Keep Healthy Life How to recognize?
You can recognize common cold & flu when you have these symptoms: Runny nose Blocked nose Sore throat Sneezing Common Cold & Flu Cough Sore Throat Sudden fever Muscle aches and pains Diarrhea Headache Wound Injuries
Insect Bites What should I do?
Exercise in Hong Kong 1. Get plenty of rest Healthy Ea ng 2. Drinking lots of fluids 3. Stop the virus from spreading Knowing Diabetes 4. Take over‐the‐counter medicine to relieve the flu symptoms (if you want) Depression Healthy Teeth How to Read Drug Label How to stop the virus from spreading?
1. Coughing or sneezing into a ssue 2. Throwing a used ssue as soon as possible in a rubbish bin 3. Washing your hands with water and soap as soon as you can a er sneezing 59 60 Common Cold & Flu Sore Throat
Over‐the‐counter medicines that you can buy for common cold & flu Sore throats are common among young children and young adults. To relief nasal symptoms such as blocked nose Most sore throats are caused by minor illnesses, and can go away without Oral Decongestant (phenylpropanolamine) or treatment. Nasal decongestant (Xylometazoline) Do not use for more than a week Sore throats are commonly caused by viruses, bacteria or injuries such as fre‐ To relief a cough you can buy syrups containing the following quent exposure to smoking, stomach acid. However, virus is the most common Cough suppressant (dextromethorphan) can relief dry cough or cause, and it is important not to use an bio cs to treat them. If an bio cs are Cough expectorant (guaifenesin) can clear the thick mucus used too o en or improperly, they will be no longer effec ve for pa ents. Aches and pain Paracetamol What should I do? Ibuprofen (take with or a er food avoid if you are asthma c or You can take paracetamol one gram every four hours, up to four grams in have a history of stomach ulcers) any 24 hours (for children, please consult with the pharmacist) Fever Try throat gargles with warm salty water Paracetamol (no more than eight 500mg tablets in one day) Stay at home if your temperature is rising Avoid cigare e smoke
When should I consult the doctor? REMEMBER! You should go to the doctor if you have any of the following symptoms: If you are currently taking medica ons for a chronic disease, you need to Difficulty in breathing tell the pharmacist what you are taking in order for them to give you the Difficulty swallowing saliva or opening your mouth correct advice A persistent high temperature If you do not understand how to take the medica ons, ask the pharmacist A par cularly severe illness, especially with symptoms mainly on one side to explain how the medica on should be taken of throat, If you are already taking medica on for your cold or flu, please make sure A sore throat not improving a er several days (5 to 7 days a er home you tell the pharmacist so they would not give you medicine that dupli‐ treatment) cates what you have.
61 62 Diarrhea Diarrhea
2. Avoid foods that can trigger diarrhea, such as fried foods, citrus How to recognize? fruit, sweets, beans, cabbage, spicy foods. You know you have diarrhea when you have more frequent trips to the toilet and a greater volume of stool. You may have the following symptoms: Over‐the‐counter medicines that you can buy for diarrhea Frequent, loose, watery stools (different from your usual habit) Abdominal cramps Oral electrolytes to replace fluids and minerals Abdominal pain Follow the instruc on in the drug label can buy from drug store Bloa ng (e.g. Mannings, Watson, etc) at a cost of HKD $25 for 10 sachets Fever Oral An ‐diarrheal Blood in the stool (fresh red blood/ black stool) Loperamide Not recommended for children under 2 years old
REMEMBER! What should I do? If you do not understand, ask the pharmacist at the drug store.
1. Drink more fluids
You can make your own rehydra ng fluid with 6 level teaspoons of sugar and 1/2 level teaspoon of salt in 1 litre of water. When do I need to see a doctor?
You need to see a doctor if you have any of the following condi ons:
For a child below 2 years, give 1/4 to Blood or pus in the stool 1/2 large cup a er each watery stool. Black stools Diarrhea with fever For a child above 2 years old, give 1/2 Diarrhea gets worse or does not get be er in 2 days for a child, or 5 days to 1 large cup a er each watery stool. for adult A child over 3 months old that has been vomi ng for more than 12 hours For an adult, take 1 large cup a er For younger babies, consult a doctor as soon as possible each watery stool.
63 64 Wound Injuries Insect Bites
What should I do if I accidentally cut myself? How do I avoid mosquito bites?
1. Stop the bleeding At home: Minor cuts usually stop bleeding on their own. If they don’t, ap‐ Burn an ‐mosquito incense ply a gentle pressure with a clean cloth or bandage. Press con n‐ Ensure you do not have stagnant water around your home uously for 20 to 30 minutes and if possible elevate the wound. Outside: Wear light coloured long sleeves clothing 2. Clean the wound Wear mosquito repellents containing DEET Rinse the wound with clean water. Do not apply oil, toothpaste, or any other materials onto the wound. What should I do if I get insect bites? 1. Move to a safe area to avoid more s ngs or bites 2. Remove the bee s ng if it’s stuck in your skin What should I do if I fell? (non‐emergency) 3. Wash the area with water and soap 4. Apply a cold pack to reduce pain and swelling 1. Place a cold compress or ice pack on any bumps 5. Take over‐the‐counter medicine (ibuprofen or acetaminophen) to reduce 2. Take over‐the‐counter medicine (paracetamol or ibuprofen) if pain the pain 3. Take a rest 6. Apply a topical cream (hydrocor sone, lidocaine) to control the pain/ itching 7. If necessary, take an histamine (chlorpheniramine) to reduce itchiness
When do I need to see the doctor?
The cut is deep or the edges are widely separated Your wound is dirty despite cleaning with water When do I need to see the doctor? Your cut was from rusty metal and/or the environment was dirty You need to see the doctor if you have the following symptoms: You are unsure of your tetanus vaccina on history Difficulty in breathing The wound con nues to bleed a er you have applied pressure Swelling of the lips or throat You have difficulty in breathing a er you fall Fain ng You vomits more than two mes Dizziness Complains of headache Bite wounds turn blue You have headache or head injury a er you fall 65 Nausea, cramps and vomi ng 66 Exercise in Hong Kong Exercise in Hong Kong
Regular exercise strengthens your health. Here are some of the suitable places for walking in Hong Kong: There is a simple and effec ve exercise for you –brisk walking.
You are brisk walking when: You finish a mile (approximate 1.6 km) in 15 to 20 minutes Your heart beats faster than normal Your breath is deeper than usual but conversa on is s ll possible You experience a warm glowing feeling
How to start?
Wear comfortable shoes Drink a glass of water before and a er walk to replace your water loss dur‐ ing exercise Do warm up and stretching exercises before start Try to walk instead of using the public transporta on when des na on is not too far Take a brisk walk with a friend and family Walk along designated walking trails in the early morning and towards the end of the day to relieve tension and relax Start with walking on the level ground 30 minutes of moderate intensity (you can talk comfortably while doing this ac vity) is enough, but not less than 10 minutes each me Start out with short distances and build up gradually
REMEMBER! You should consult a doctor if you experience chest pain, bone or joint pains during or a er exercise. 67 68 Healthy Eating Healthy Eating
Ea ng too much or too li le can affect your health. TIPS! To be healthy, a balanced diet is needed. Healthy Recipes: S r Fried Choy Sum with Ginger and Garlic How to maintain healthy ea ng: 1. Choose a variety of food and eat grains/cereals as the largest por on in every meal Ingredients: 2. Try to eat 5 por ons of vegetables and fruits in a day 2 tablespoon vegetable oil 3. Reduce the consump on of food that contains high salt, fat and sugar 1 1/2 inches cube gingerroot, peeled 4. A daily fluid intake of 6 to 8 glasses (about 250 ml per glass) and sliced thinly and then shredded 5. Take meals regularly and in adequate amounts 4 garlic cloves, peeled and chopped 1 bunch choy sum, washed and dried A clean and safe food prepara on is also important for your health and the thoroughly (bo om of stalks trimmed , health of your family. with remainder of stems and leaves cut into 4‐inch lengths How to prepare a clean and safe food: 1/2 teaspoon salt 1. Always use a clean dry towel 2. Do not sneeze or cough near food 3. Avoid preparing food for others if you are sick 4. Wash fruit and vegetables with clean water before using them 5. Clean any kitchen utensils a er contact with raw food (uncooked meat, How to cook: fish, chicken) 1. Heat wok 6. Do not put ready‐to‐eat food together with raw food or put on the plate 2. Add oil and heat un l it shimmers that previously held raw food 3. Add ginger and garlic, s r fry un l very fragrant 7. Check use‐by‐dates and do not eat the food if the date has passed 4. Add choy sum all at once, and s r fry very vigorously 8. Always wash your hand before ea ng or cooking food 5. Season with salt, then s r and fry un l the leaves are wilted 6. Immediately remove from heat, put into a plate and serve
69 70 Knowing Diabetes Knowing Diabetes
What is diabetes? However, the symptoms may not be as clear as the men oned symptoms. Diabetes is a life‐long health condi on that can strike anyone, in which there is Therefore, you need to check your blood sugar once in a while. too much sugar (glucose) in the blood. Your body needs hormone called insulin to remove the blood glucose. People may develop diabetes if insulin does not How to read the blood sugar test? exist or is not enough to control the blood glucose. There are two types of blood sugar test: fas ng blood test (required fas ng overnight), and random blood test (not required fas ng and can be performed There are three main types of diabetes: any me before eat). 1. Type 1 diabetes Type 1 diabetes occurs when the cells in the body that produce insulin are de‐ Fas ng blood test: stroyed by the body’s immune system. People with type 1 diabetes may devel‐ Normal : less than 5.6 mmol/L op the symptoms since childhood. The main treatment for type 1 diabetes is Pre‐diabetes : 5.6‐6.9 mmol/L regular insulin injec on. Diabetes : more than 7 mmol/L
2. Type 2 diabetes Random blood test: Type 2 diabetes is the most common type in middle‐aged or older people. You Normal : less than 7.8 mmol/L can manage type 2 diabetes with various treatments including changing the Pre‐diabetes : 7.8‐11.0 mmol/L lifestyles. Diabetes : more than 11.1 mmol/L
3. Gesta onal diabetes What should I do? This is a type of diabetes that occurs among pregnant women. It usually disap‐ If the result shows pre‐diabetes category, that means you have a high risk in pears a er birth, but you need to be aware not to develop type 2 diabetes developing diabetes. But, you can reduce your risk by changing your lifestyle, as a erwards. following: Avoid smoking How can I recognize? Increase your level of physical ac vity by regular exercise These are some of the signs and symptoms: Eat healthy diet Frequently being thirsty If you drink alcohol, then reduce the amount to moderate level (2‐3 units Frequently being red per day for women, 3 to 4 units per day for men) Frequently passing large amount of urine * 1 unit = 1 small glass of wine or half pint of ordinary strength (3.5%) beer Frequent awake and pass urine at night Frequently ge ng infec ons such as genital itching If the blood test result is in diabetes category, you should consult to a doctor. Blurred vision
71 72 Depression Healthy Teeth
What is depression? How do I care for my teeth? Depression is a mental health condi on that goes beyond temporarily feeling Brush your teeth twice a day with toothpaste sad or blue. When you have depression, it interferes your daily life at least over Floss daily to remove plaque from between your teeth and gumline two weeks. Eat sugary food less frequently Avoid smoking How can I recognize? Check if you have the following symptoms: What should I do if I have toothache? Li le interest or pleasure in doing things Feeling down, depressed or hopeless Le over food par cle in our mouth can a ract bacteria and produce acid. The‐ Trouble falling or staying asleep, or sleeping too much se acids dissolves tooth’s mineral content and causes damage of tooth and Feeling red or having li le energy make a hole or cavity. Poor appe te or overea ng Feeling bad about yourself or being a failure or let yourself or your family For first aid, you can do the following ac ons: down Rinse your mouth with warm water Trouble concentra ng on things, such as reading newspaper or watching Use dental floss to remove any food par cles television Take an over‐the‐counter (OTC) pain reliever Moving or speaking so slowly that other people could have no ced or the (for example, acetaminophen, or ibuprofen) to dull the ache opposite‐being or restless that you have been moving around a lot more
than usual When should I go to the dentist? Thoughts that you would be be er off dead, or hur ng yourself in some When you have signs of infec on, such as swelling, pain when you bite, red way gums, or foul‐tas ng discharge If the pain persists for more than a day The more symptoms you have, the higher chance you have depression and you When you have fever with toothache should seek help. If you have any of the above symptoms for over two weeks, If you have trouble breathing or swallowing you should consult to a doctor or talk to people who can support you to seek help.
What can I do? Try to be ac ve and do exercise Try to spend me with other people , try not to isolate yourself and let oth‐ ers help you Try to think posi ve about yourself
73 74
How to Read Drug Label
My Personal Health Record Places you can buy over‐the‐counter medicine (cold & flu remedies, painkillers): Watsons or Mannings Pharmacies with this logo
Pharmacies without the above logo do not have any registered pharmacist onsite Personal Data Medical History REMEMBER! Family Medical History
Check your drugs a er you receive from the pharmacies. Immuniza on Record No ce the dosage instruc on (how many tables to be taken daily and how many mes) at the drug label. Mini Health Check‐Up Health Advice Things you should check: How to Read Health Screening Result
75 76 Personal Health Record Personal Health Record
PERSONAL DATA MEDICAL HISTORY You can fill in the following table and show them to your doctor if you have at 1. Full Name : ______least one V. 2. Alias (if any) : ______3. Birth date (dd/mm/yyyy) : ______4. Gender : Male / Female High blood pressure V X 5. Address (in Hong Kong) : ______Recent surgery (within 12 months) V X 6. Phone : ______Pregnancy (now or in the last 3 months) V X 7. Home Country : ______History of stroke V X 8. Marital Status : Single / Married History of heart problems V X 9. Children (if any) : 1. ______(name) ______(age) History of chest pain V X 2. ______(name) ______(age) History of breathing or lung problems V X 3. ______(name) ______(age) High blood sugar or diabetes V X 4. ______(name) ______(age) Asthma V X 10. In case of emergency : Vision or hearing problems V X Name Address Phone Cancer V X 1. ______Allergy: 2. ______ An bio cs V X Peanuts V X
Milk V X 12. History of Hospital Admission (if any): Egg V X When? Where? Why? How long? Others: ______V X ______(Fill in by yourself if any) ______77 78 Personal Health Record Personal Health Record
Family Medical History Fill in the following table, circle V if any of your family have the condi on. Family includes Mini Health Check‐Up your parents, grandparents. Date : ______High blood pressure V X Body Weight : _____ (kg) Body Height : ______(cm) BMI: ______Blood pressure : _____ (mmHg) Asthma V X Blood glucose : _____ Diabetes V X Fas ng (at least 8 hours) : Yes / No
Cancer V X
Heart problem V X Date : ______Immuniza on Record Body Weight : _____ (kg) Body Height : ______(cm) BMI: ______Vaccina on Date given Date given Date given Date given Blood pressure : _____ (mmHg) Type (dd/mm/yyy) (dd/mm/yyyy) (dd/mm/yyy) (dd/mm/yyyy) Blood glucose : _____ Fas ng (at least 8 hours) : Yes / No Polio BCG Measles/ Date : ______Mumps/ Body Weight : _____ (kg) Body Height : ______(cm) BMI: ______Rubella (MMR) Blood pressure : _____ (mmHg) Blood glucose : _____ Varicella (Chicken Pox) Fas ng (at least 8 hours) : Yes / No
Tetanus Tetanus, Diph‐ Date : ______teria, Pertus‐ Body Weight : _____ (kg) Body Height : ______(cm) BMI: ______sis (Tdp) Blood pressure : _____ (mmHg) Blood glucose : _____ Hepa s A 79 Fas ng (at least 8 hours) : Yes / No 80 Hepa s B Personal Health Record Personal Health Record
Mini Health Check‐Up Health Advice
Date : ______Date : ______Body Weight : _____ (kg) Body Height : ______(cm) BMI: ______Chief Complaint(s) : Blood pressure : _____ (mmHg)
Blood glucose : _____ Fas ng (at least 8 hours) : Yes / No
Recommenda on : Date : ______
Body Weight : _____ (kg) Body Height : ______(cm) BMI: ______Blood pressure : _____ (mmHg) Blood glucose : _____
Fas ng (at least 8 hours) : Yes / No
Date : ______Date : ______Chief Complaint(s) : Body Weight : _____ (kg) Body Height : ______(cm) BMI: ______Blood pressure : _____ (mmHg)
Blood glucose : _____ Fas ng (at least 8 hours) : Yes / No
Recommenda on :
Date : ______Body Weight : _____ (kg) Body Height : ______(cm) BMI: ______
Blood pressure : _____ (mmHg)
Blood glucose : _____ Fas ng (at least 8 hours) : Yes / No 81 82
Personal Health Record How to read health screening results?
Health Advice BMI (Body Mass Index) Date : ______Body mass index is a number calculated from body weight and height. The Chief Complaint(s) : result is used to screen body fatness that can lead to health problems.
How to read the result? BMI < 18.5 = underweight
BMI 18.5‐24.9 = normal
BMI 25‐29.9 = overweight Recommenda on : BMI > 30 = obesity
Blood Pressure Blood pressure is usually recorded as ra on.
For example: 110/80 mmHg (read as “110 over 80 millimeters of mercu‐
ry”) The top number (systolic) indicates the pressure in arteries when the heart beats. The bo om number (diastolic) indicates the pressure in arter‐ ies between the heart beats.
Date : ______How to read the result? Chief Complaint(s) : Remember!
Systolic Diastolic Blood Pressure Category
Less than 120 mmHg And Less than 80 mmHg Normal
Recommenda on : 120‐139 Or 80‐89 Prehypertension
140‐159 Or 90‐99 Hypertension stage 1 Above 160 or Above 100 Hypertension stage 2
83 A single high reading does not necessarily mean that you have high 84 blood pressure.
How to read health screening Notes results?
Blood Glucose Test Blood glucose (blood sugar) test is an important tool to screen diabetes and pre‐ vent the long term complica ons of diabetes.
How to read the result? The recommended blood glucose levels depend on the pa ent condi on (non‐ diabetes / diabetes type 1 / diabetes type 2), with or without meal before the test is being performed. Time Normal Prediabetes Suspect Diabe‐ tes Random blood < 7.8 mmol/L or 7.8—11.1 > 11.1 mmol/L sugar test < 140 mg/dL mmol/L or or 140‐200 mg/ > 200 mg/dL on dL more than one tes ng occasion Fas ng blood 3.9—5.5 mmol/L 5.6—6.9 > 7 mmol/L or sugar test or mmol/L or > 126 mg/dL on 70‐‐99 mg/dL 100‐125 mg/ more than one dL tes ng occasion
Blood Cholesterol Test It is important to keep cholesterol levels in the healthy limit as it is one of the risk factors of heart disease.
How to read the result?
Total Cholesterol Level Result < 200 mg/dL or < 5.2 mmol/L Desirable
200‐239 mg/dL or 5.2‐6.2 mmol/L Borderline high 85 86 > 240 mg/dL or > 6.2 mmol/L High Notes
87 88