Google Cloud Issue Summary Multiple Products - 2020-08-19 All Dates/Times Relative to US/Pacific
Google Cloud Issue Summary Multiple Products - 2020-08-19 All dates/times relative to US/Pacific Starting on August 19, 2020, from 20:55 to 03:30, multiple G Suite and Google Cloud Platform products experienced errors, unavailability, and delivery delays. Most of these issues involved creating, uploading, copying, or delivering content. The total incident duration was 6 hours and 35 minutes, though the impact period differed between products, and impact was mitigated earlier for most users and services. We understand that this issue has impacted our valued customers and users, and we apologize to those who were affected. DETAILED DESCRIPTION OF IMPACT Starting on August 19, 2020, from 20:55 to 03:30, Google Cloud services exhibited the following issues: ● Gmail: The Gmail service was unavailable for some users, and email delivery was delayed. About 0.73% of Gmail users (both consumer and G Suite) active within the preceding seven days experienced 3 or more availability errors during the outage period. G Suite customers accounted for 27% of affected Gmail users. Additionally, some users experienced errors when adding attachments to messages. Impact on Gmail was mitigated by 03:30, and all messages delayed by this incident have been delivered. ● Drive: Some Google Drive users experienced errors and elevated latency. Approximately 1.5% of Drive users (both consumer and G Suite) active within the preceding 24 hours experienced 3 or more errors during the outage period. ● Docs and Editors: Some Google Docs users experienced issues with image creation actions (for example, uploading an image, copying a document with an image, or using a template with images).
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