Advertising Appeals in Magazine : a Framing Study
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Service Loyalty
View metadata, citation and similar papers at core.ac.uk brought to you by CORE T he research reg ister for th is journ al is available at T h e cu rren t issue and fu ll tex t arch ive of this jou rn al is aprovidedv ailab le byat OAR@UM http://www.emeraldinsight.com/researchregisters http://www.emeraldinsight.com/0309-0566.htm Service Service loyalty loyalty The effectsof service quality and the mediatingrole of customer satisfaction AlbertCaruana 811 Centre forCommunication Technology,University of Malta, ReceivedOctober 1999 Msida,Malta RevisedMay 2000; October2000 Keywords Loyalty,Service quality, Customer satisfaction, Banking Abstract Serviceloyalty, with its final effect on repurchasing bycustomers, appears tohave receivedrelatively little attention.This study starts by first delineating theconcept ofservice loyaltyand proceeds to distinguish between service quality and customer satisfaction. A mediationalmodel that links servicequality to service loyalty via customer satisfaction is proposed.Appropriate measuresare identifiedand a postalsurvey is undertaken among1,000 retail banking customers.A response rate of20.5 per cent isobtained. Results indicate that customersatisfaction does play amediatingrole in theeffect ofservice quality on serviceloyalty. Theeffects of a number ofdemographic indicators on serviceloyalty are alsoreported. Implicationsare discussed,limitations of the study are notedand possible areas for further research are indicated. Introduction Service loyalty,with its final effect onrepurchasing by customers, is perhaps oneof the most importantconstructs in services marketing.Indeed, loyal customers thatindulge in repeat purchases are the bedrock of any business. Oneofthemore obvious questions relates tothe demographic characteristics of loyal customers,whether any such variables are more salient thanothers and howthese canbe usedfor segmentation purposes (e.g. -
M.Com. 118 Consumer Behaviour and Services Marketing
M.Com. 118 Consumer Behaviour and Services Marketing Unit Unit Title Content No. 1 Consumer Behaviour Meaning and Definition of Consumer Behaviour. Need and Advantages to Study Consumer Behaviour. Models of Consumer Behaviour Economic, Learning, Sociological and Psychological Models and other relevant Models. 2 Consumer Motivation. Introduction, needs, objectives and Scope of Consumer Motivation. Overcoming Problems of Motivational Conflict. Defence Mechanism. Motive arousal, Motivational theories 3 Consumer Personality: Consumer attitudes, beliefs, feelings and Behaviour Learning Memory and Consumer Learning attitudes and components of learning Involvement Memory system, memory process, concept of involvement, dimensions of involvement 4 Cultural and Social Characteristics of Culture, values, sub cultures, cross cultural and multi-cultural influences on Consumer Behaviour. Influences on Social Class and Group influences on Consumer Behaviour with regard to money and other status symbols, conformity to Consumer Behaviour group norms behaviour and Influence, family life influences, standard of life and living Influences. 5 Introduction to Services Meaning, Definition and Characteristics of Services, Types of Services, Core and Augmented Services, Difference between goods and Services, Relevance, changes and trends in the present growing service sector. 6 Designing Suitable Designing of Services Mix with reference to Product and Price: Service Development Strategies, The Service Delivery Services Marketing Process, Pricing of Services, -
Farm-Direct Marketing: Merchandising and Pricing Strategies
Farm-direct Marketing #3 PNW 203 Merchandising and Pricing Strategies Merchandising refers to the set of strategies that direct marketers use to The Farm-direct make sales. It includes: Marketing Set • Product selection A farm-direct marketing business provides • Processing and packaging both attractive opportunities and unique • Pricing challenges to farm families. The farm-direct • Display marketing series of Extension publications • Inventory control offers information about establishing and developing a range of farm-direct • Advertising enterprises. • Customer service Other publications in the series are: In summary, merchandising is the art of selling. • An Overview and Introduction (PNW 201) • Costs and Enterprise Selection (PNW 202) Merchandising Plan • Location and Facilities for On-farm Sales (PNW 204) Your overall merchandising goal is to sell your products as profitably as • Personnel Management (PNW 205) possible and to build satisfaction and repeat sales. To achieve this goal, you should • Financial Management (PNW 206) develop a comprehensive merchandising plan. Success in merchandising requires • Legal Guide to Farm-direct Marketing providing what the customer wants, where and when she wants it. Direct (PNW 680) marketing customers want a combination of excellent quality and good value • Food Safety and Product Quality (PNW 687) and expect some choice of products and package sizes. For these reasons, proper product selection and handling must be part of a successful merchandising plan. To learn more, consider one of the online courses offered by Oregon State University, Because customers are attracted by a diversity of offerings, effective Washington State University, and University merchandising actually begins with your farm production decisions. Your farm of Idaho: stand or farmers market booth becomes increasingly attractive to customers as it In Oregon—Growing Farms: Successful offers a greater range of the products that they want. -
Services Marketing
NUS BUSINESS SCHOOL NATIONAL UNIVERSITY OF SINGAPORE Course Outline BZ3612 - Services Marketing Instructor: A/P Jochen Wirtz, Ph.D. Office: BIZ 2 #03-08 Telephone: +65-6874-3656 Email: [email protected] IVLE: http://ivle.nus.edu.sg/workspace/search/template.asp?courseid=BZ3612_JW Table of Contents A. Course Objectives, Expectations & Assessment................................................................................... 2 B. Time Table ............................................................................................................................................ 3 C. Overview – Assignments ....................................................................................................................... 4 D. Outline of Lectures and Readings ........................................................................................................ 5 E. Case & Group Presentation Questions................................................................................................. 9 F. Guidelines for Group Presentations ................................................................................................... 13 G. Guidelines for Individual Assignments............................................................................................... 14 H. Required Text & Supplementary Readings ....................................................................................... 16 I. Assessment Forms .............................................................................................................................. -
Sexual and Violent Media's Inhibition of Advertisement Memory: Effect Or
Sexual and Violent Media’s Inhibition of Advertisement Memory: Effect or Artifact?1 Carrie B. Fried2 and John C. Johanson Winona State University Research (Bushman, 2005; Bushman & Bonacci, 2002) has claimed to demonstrate that sexual and violent content in television programs inhibits viewers’ memory for advertisements. However, that research failed to adequately control other aspects of the programs’ content, making interpretation problematic. The present paper attempts to correct these flaws. Studies 1 and 2 demonstrate that if other aspects of show content are held constant, sex and violence alone do not affect memory for advertisements. Study 3 provides evidence that while sex or violence does not affect memory, other aspects of program content (e.g., plot, humor) do have a significant influence on advertisement memory. Implications of this research on the interpreta- tion of previous research are discussed. Social scientists have spent decades examining the effects of television on viewers. The research has been diverse, spanning such topics as the portrayal of gender stereotypes, the value of television as an educational venue, and the influence of televised debates on presidential elections (for an overview, see Oskamp, 1988). Much of the research has focused on the potentially negative effects of violent or sexual content, and there have frequently been social, political, and policy implications drawn from such research (e.g., Federal Trade Commission, 2000; “Joint Statement,” 2000; National Television Vio- lence Study, 1996, 1997, 1998). Although some researchers have painted the negative effects of sex or violence as powerful and clear-cut (e.g., Anderson & Bushman, 2002; Court, 1984; Donnerstein, Linz, & Penrod, 1987), others have suggested that the evidence is neither strong nor straightforward (Freed- man, 1988, 2002; Milavsky, 1988; Ward, 2003). -
An Analysis of Market Development Strategy of a Point·Of·Sale Solutions Provider's Market Research Database
AN ANALYSIS OF MARKET DEVELOPMENT STRATEGY OF A POINT·OF·SALE SOLUTIONS PROVIDER'S MARKET RESEARCH DATABASE by Ahmed H. Medina PROJECT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION In the Faculty of Business Administration Management of Technology Program © Ahmed H. Medina 2007 SIMON FRASER UNIVERSITY Summer 2007 All rights reserved. This work may not be reproduced in whole or in part, by photocopy or other means, without permission of the author. APPROVAL Name: Ahmed H. Medina Degree: Master of Business Administration Title of Project: AN ANALYSIS Of MARKET DEVELOPMENT STRATEGY Of A POINT-Of-SALE SOLUTIONS PROVIDER'S MARKET RESEARCH DATABASE Supervisory Committee: Dr. Michael Brydon Senior Supervisor Faculty of Business Administration Dr. Jan Kietzmann Instructor Date Approved: Ap(\ I ~O, JOol II SIMON FRASER UNIVERSITY LIBRARY Declaration of Partial Copyright Licence The author, whose copyright is declared on the title page of this work, has granted to Simon Fraser University the right to lend this thesis, project or extended essay to users of the Simon Fraser University Library. and to make partial or single copies only for such users or in response to a request from the library of any other university, or other educational institution, on its own behalf or for one of its users. The author has further granted permission to Simon Fraser University to keep or make a digital copy for use in its circulating collection (currently available to the public at the "Institutional Repository" link- of the SFU Library website <www.lib.sfu.ca> at: <http://ir.lib.sfu.ca/handle/1892/112>)and,withoutchangingthecontent.to translate the thesis/project or extended essays, if technically possible, to any medium or format for the purpose of preservation of the digital work. -
Putting a Price on Direct Marketing 2012 Putting a Price on Direct Marketing 2012
Putting a price on direct marketing 2012 PUTTING A PRICE ON DIRECT MARKETING 2012 Contents Contents ................................................................................................................................................1 Foreword ................................................................................................................................................2 Introduction ............................................................................................................................................3 Executive summary .................................................................................................................................4 2011 expenditure on direct marketing totalled £14.2 billion; 7% growth expected in 2012.............................4 23% of UK sales are generated by direct marketing ...................................................................................4 The direct marketing industry employs 530,000 people ..............................................................................4 The proposed EU Data Protection Regulation could lose the UK £47 billion in lost sales ................................4 1. £14.2bn spent in 2011, rising by 7% in 2012 .......................................................................................5 1.1 Distribution of direct marketing expenditure by channel ........................................................................5 1.2 Strongest growth expected in digital channels .....................................................................................6 -
Seven Tips for Selling to Direct Marketers (PDF, 2
Tips for Graphic Arts Providers Seven Tips for Selling to Direct Marketers Seven tips for selling to direct marketers Direct marketing delivers the growth graphic communications providers need and the results marketers crave. Here are seven tips to help you win the business, supported by stories of graphic communications providers who are growing by attracting new customers and building loyal followings for themselves and their clients. 2 Tips for Graphic Arts Providers For years, it was enough to simply deliver attractive printed collateral pieces and/or advertising promotions. However, the economy has changed the landscape. Today, there are higher expectations and a confusing array of media choices for marketers and their customers. One trend is clear. The momentum has dramatically shifted from budgets allocated All Media Spend to general advertising to budgets that are allocated to direct marketing. According to the Winterberry Group, a provider of 200 General Advertising syndicated research for the direct marketing Direct Marketing community, investment in direct marketing 180 continues to rise from 2009 in comparison to $163.9B general advertising year over year. 160 The economy’s effect on marketers has required them to be more efficient, 140 presenting wonderful opportunities for graphic communications providers who provide data-driven marketing programs. 120 $112.6B However, marketers are vastly different from traditional graphic communications 100 contacts. Winning their business requires 2004 2005 2006 2007 2008 2009 2010 2011E understanding their business objectives and personal motivations. The best opportunities 2010 DMA Statistical Fact Book; Winterberry Group Outlook 2011 come to those who can establish a consultative relationship, in which the graphic communications provider helps to develop The tips are: campaign strategies. -
Advertising: Dollars and Decisions
PAGE ONE Economics® Advertising: Dollars and Decisions Jeannette N. Bennett, Senior Economic Education Specialist GLOSSARY “Mass demand has been created almost entirely through the Advertising: Communication used by busi- development of advertising.” nesses to persuade consumers to buy a 1 good or service. —Calvin Coolidge, October 27, 1926 Choice: A decision made between two or more possibilities or alternatives. Consumers: People who buy goods and Introduction services to satisfy their wants. Having dollars in your pocket is one thing; keeping them there is another. Decisionmaking: Deciding among choices (alternatives or options). With so many businesses selling goods and services, there’s a lot of com- petition in the marketplace for the money in your pocket. In fact, consumers Demand: The quantity of a good or service 2 that buyers are willing and able to buy at are bombarded with as many as 4,000 to 10,000 advertisements each day! all possible prices during a certain time This advertising is designed to increase or create demand for products period. by influencing consumers’ choices about spending. Through persuasion, Market (marketplace): Buyers and sellers some dollars in your pocket are spent because of advertising. coming together to exchange goods, services, and/or resources. Advertising Benefits Price: The amount of money, determined by the interaction of buyers and sellers, that Advertising benefits both buyers and sellers. It provides information to a buyer must pay to acquire a good, ser- consumers about new products available and the advantages of buying vice, or resource. and using the advertised goods or services. It’s also a low-cost way for Profit: The amount of revenue that remains consumers to get information; they simply have to view the information after a business pays the costs of produc- when it is placed in front of them. -
Mobile Marketing Advertising Guidance (Non-Broadcast)
Mobile Marketing Advertising Guidance (non-broadcast) Mobile marketing Foreword The Committee of Advertising Practice (CAP) offers guidance on the interpretation of the UK Code of Advertising (the CAP Code) in relation to non-broadcast marketing communications. The Broadcast Committee of Advertising Practice (BCAP) offers guidance on the interpretation of the UK Code of Broadcast Advertising (the BCAP Code) in relation to broadcast marketing communications. Advertising Guidance is intended to guide advertisers, agencies and media owners how to interpret the Codes but is not a substitute for those Codes. Advertising Guidance reflects CAP’s and/or BCAP’s intended effect of the Codes but neither constitutes new rules nor binds the ASA Councils in the event of a complaint about an advertisement that follows it. For pre-publication advice on specific non-broadcast advertisements, consult the CAP Copy Advice team by telephone on 020 7492 2100, by fax on 020 7404 3404 or you can log a written enquiry via our online request form. For advice on specific radio advertisements, consult the Radio Centre, and for TV advertisements, Clearcast. For the full list of Advertising Guidance, please visit our website. Advertising Guidance: non-broadcast 2 Mobile marketing Regular CAP Help Notes offer guidance for non-broadcast marketing communications under the UK Code of Non-broadcast Advertising, Sales Promotions and Direct Marketing (the CAP Code). For advice on the rules for TV or radio commercials, contact the Clearcast www.clearcast.co.uk for TV ads or the RACC www.racc.co.uk for radio ads. These guidelines, drawn up by CAP in consultation with the PhonepayPlus (the regulator of phone-paid services in the UK) and the Mobile Marketing Association (MMA), are intended to help marketers, agencies and media interpret the rules in the UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing (the CAP Code). -
Direct Marketing: Email and Mobile
18 Direct marketing: email and mobile In this chapter, you will learn: » The basics of email strategy. » How to structure and design an effective marketing email. » How to plan and execute a successful direct marketing campaign using email. » Techniques for measuring and optimising your email campaigns. » How mobile can tie into and enhance your direct marketing campaigns. Direct marketing: email and mobile › Introduction Direct marketing: email and mobile › Key terms and concepts 18.1 Introduction Business-to- consumers When businesses sell products or services to consumers. Direct marketing is all about communicating directly to customers rather than (B2C) indirectly, via ads or billboards. Direct marketing via digital generally involves email, and to some extent, mobile channels. Call to action A phrase written to motivate the reader to take action such assign (CTA) up for our newsletter or book car hire today. At its core, email marketing is a tool for customer relationship management (CRM). Used effectively, this extension of permission-based marketing can deliver one of the Clickthrough The total clicks on a link divided by the number of times that link highest returns on investment (ROI) of any digital marketing activity (the principles rate was shown, expressed as a percentage. covered in this chapter can apply to any kind of permission marketing). Simply put, Customer A strategy for managing a company’s interactions with clients and email marketing is a form of direct marketing that uses electronic means to deliver relationship potential clients. It often makes use of technology to automate the commercial messages to an audience. It is one of the oldest and yet most powerful management sales, marketing, customer service and technical processes of an of all digital marketing tactics. -
Advertising "In These Imes:"T How Historical Context Influenced Advertisements for Willa Cather's Fiction Erika K
University of Nebraska - Lincoln DigitalCommons@University of Nebraska - Lincoln Dissertations, Theses, and Student Research: English, Department of Department of English Spring 5-2014 Advertising "In These imes:"T How Historical Context Influenced Advertisements for Willa Cather's Fiction Erika K. Hamilton University of Nebraska-Lincoln Follow this and additional works at: http://digitalcommons.unl.edu/englishdiss Part of the American Literature Commons Hamilton, Erika K., "Advertising "In These Times:" How Historical Context Influenced Advertisements for Willa Cather's Fiction" (2014). Dissertations, Theses, and Student Research: Department of English. 87. http://digitalcommons.unl.edu/englishdiss/87 This Article is brought to you for free and open access by the English, Department of at DigitalCommons@University of Nebraska - Lincoln. It has been accepted for inclusion in Dissertations, Theses, and Student Research: Department of English by an authorized administrator of DigitalCommons@University of Nebraska - Lincoln. ADVERTISING “IN THESE TIMES:” HOW HISTORICAL CONTEXT INFLUENCED ADVERTISEMENTS FOR WILLA CATHER’S FICTION by Erika K. Hamilton A DISSERTATION Presented to the Faculty of The Graduate College at the University of Nebraska In Partial Fulfillment of Requirements For the Degree of Doctor of Philosophy Major: English Under the Supervision of Professor Guy Reynolds Lincoln, Nebraska May, 2014 ADVERTISING “IN THESE TIMES:” HOW HISTORICAL CONTEXT INFLUENCED ADVERTISEMENTS FOR WILLA CATHER’S FICTION Erika K. Hamilton, Ph.D. University of Nebraska, 2014 Adviser: Guy Reynolds Willa Cather’s novels were published during a time of upheaval. In the three decades between Alexander’s Bridge and Sapphira and the Slave Girl, America’s optimism, social mores, culture, literature and advertising trends were shaken and changed by World War One, the “Roaring Twenties,” and the Great Depression.