MEETING GUIDE Boston, Massachusetts October 24 – 25, 2018 TABLE of CONTENTS

MEETING GUIDE Boston, Massachusetts October 24 – 25, 2018 TABLE OF CONTENTS

Welcome 3

Program Overview 4

IIEB Member participants and biographies 8

Accenture leadership participants and biographies 25

Guest speaker biographies 35

Insurance Innovation Executive Board Membership 41

General Program Information 43

Insurance Innovation Executive Board Charter 45

About Accenture 47 WELCOME

Thank you for joining us for the Insurance Innovation Executive Board Fall Session. During our meeting, we will explore the major trends shaping the insurance industry. We value your opinion and look forward to a lively discussion.

James Bramblet Kenneth Saldanha Managing Director, Managing Director, Insurance Consulting Insurance Strategy

Efma-Accenture 2018 Innovation in Insurance NA Awards Ceremony and Dinner

Boston Public Library McKim Building 230 Dartmouth Street Boston

6:30 pm, Cocktails, The Map Room Cafe 7:00 pm, Dinner, The Courtyard Restaurant

Time (Eastern) Activity / Session

7:00 – 8:00 am Breakfast

PROFESSIONAL PROGRAM Time (Eastern) Activity / Session Presenter(s)

8:00 – 8:30 am Opening Remarks and Jim Bramblet Introductions Kenneth Saldanha

8:30 – 9:45 am Disruption & Innovation Roy Jubraj

9:45 – 10:00 am Break

10:00 am – Noon InsurTech Panel & Workshop John Cusano, moderator InsurTechs:

Gil Bilotin Vice President of Business Development, NA Anagog Mary Cay Cousart Senior Vice President Cutover Andrew Avrin Enterprise Account Director Pymetrics Juan Cartegena Founder and Chief Executive Officer Traity Noon – 1:00 pm Luncheon

PROFESSIONAL PROGRAM Time (Eastern) Activity / Session Presenter(s)

1:00 – 1:30 pm New Technology: Implications John Van Reenan for Productivity and Jobs Professor of Management and Economics, Sloan School of Management, Massachusetts Institute of Technology

1:30 – 2:45 pm Serial Innovators & Innovation Max Furmanov in Agile Delivery

2:45 – 3:00 pm Break

3:00 – 4:15 pm Intelligent Enterprise Christopher Sowa Unleashed

4:15 – 4:30 pm Wrap-up and departures

John Moorefield Executive Vice President and Chief Transformation Officer; IT, Policy Services, Information Security; Aflac Life INSURANCE Japan Suhas Yerra Global Chief Information Officer, General Insurance IT

Cathy Mahone Chief Administration Officer

Chris Kiah Senior Vice President

Randy Epright Executive Vice President, Chief Information Office

Koorosh Beigian Executive Vice President and Chief Information Officer

Charles Brooks Senior Vice President, Chief Information Officer

John Peters Chief Insurance Officer

Melissa Gutierrez Senior Vice President, Property & Casualty Operations Jane Tutoki Vice Chair

Michelle Buswell Senior Vice President of Operations

Michael Collins Senior Vice President and Chief Information Officer

Ted Gramer Chief Executive Officer

Eric Joost Chief Operating Officer

John Moorefield is the Executive Vice President; Chief Transformation Officer, IT, Policy Services, Information Security, for Aflac Life Insurance Japan. John joined Aflac in 2005 and has held several key positions, including chief information officer of Aflac Japan. Prior to joining Aflac, John served as a principal in ApproxiCom, LLC, and held executive leadership positions at Cap Gemini Ernst & Young LLP, Fidelity Investments and NationsBank, where he was responsible for technology strategy and delivery of information architecture and systems. He was promoted to his current position in January 2017. SUHAS YERRA GLOBAL CHIEF INFORMATION OFFICER, GENERAL INSURANCE IT

Suhas Yerra is the global CIO General Insurance for AIG, driving technology strategy and delivering digital solutions that enable business success. Suhas has been with AIG since 2016. Before joining AIG, Suhas served as Senior Vice President for Wholesale Credit and Investment Banking at Bank of America Merrill Lynch. In this role, he led technology strategy and delivery of digital channels, service/fulfillment, wholesale credit/loan accounting platforms, investment banker sales tools, and client onboarding automation. Previously, Suhas was a Managing Director for digital technology at TIAA-CREF. He was accountable for omni-channel technology across firm. He spent six years at Putnam Investments prior to joining TIAA-CREF. Earlier in his career, he worked in application development, holding leadership roles at IBM Smarter Workforce (formerly Kenexa) and EA Engineering. Suhas has a Master of Engineering degree from University of Maryland, College Park, and a Master of Business Administration from Duke University’s Fuqua School of Business. CATHY MAHONE CHIEF ADMINISTRATIVE OFFICER

Cathy Mahone is a member of the Allianz Life® Executive Leadership Group. She is responsible for Operations, IT, Procurement, Cybersecurity, and is currently working on Global Infrastructure and Digital Projects. Previously, Cathy was Senior Vice President of Operations at Allianz Life, where she improved service levels, increased customer satisfaction, increased employee engagement scores, and drove overall efficiencies – while leading major outsourcing initiatives. Cathy also serves on the board of Lifeworks, a nonprofit serving people with disabilities.

Before joining Allianz Life, Cathy was Vice President of Operations Project Management Office at American Express Financial Advisors, where she built a 20- year career in various positions, including large transformation initiatives involving operations, IT, marketing, and distribution.

Cathy holds a master’s degree in business communications from the University of St. Thomas in Minnesota, and a BA in mass communications from the University of Minnesota. She holds her FINRA Series 7 and 24 securities registrations and licenses. CHRIS KIAH SENIOR VICE PRESIDENT, ALLSTATE BRAND OPERATIONS

Chris joined Allstate in 1996 as a Strategy Senior Manager in Corporate Finance and Planning. Following that, Chris held positions in Corporate Treasury, Allstate Bank, Field Operations and Product Operations. Following his position as State Manager, Chris was promoted to Field Vice President for the Southeast Region in 2006.

In 2008, Chris was promoted to President & CEO, Allstate Canada, where he led the transformation of Allstate Canada’s sales organization to a new employee agent model. Chris is currently Senior Vice President within Allstate Brand Operations, where he is responsible for the Finance and Strategic PMO functions, in addition to being the interim leader for Customer Service operations.

Chris graduated from Harvard University with a bachelors in Economics in 1988 and received his MBA from the Kellogg Graduate School of Management in 1993.

Chris and his wife Debbie reside in Lincolnshire and have four children. RANDALL EPRIGHT EXECUTIVE VICE PRESIDENT AND CHIEF INFORMATION OFFICER

Randy Epright has 30 years of insurance and financial services operations and technology experience. Prior to joining Athene, Randy was the Global Business Information Officer of Consumer Businesses at American International Group, Inc. (AIG). After 8 years of delivering innovative technology solutions for Travelers Insurance, Randy joined AIG in 1995 where he held numerous operations and technology leadership positions, including Divisional Vice President of Foreign General Insurance, where he led global strategic development for Personal Lines, Commercial Lines, Accident and Health, and Claims.

As Vice President, AIG Data Center, Randy led the global architecture and deployment strategy for AIG’s strategic contact centers. In roles spanning Executive Vice President and Chief Operating Officer of AIG Retirement Services, Chief Operating Officer AIG Advisor Group, and Chief Information Officer of AIG Life and Retirement, Randy drove operations and technology modernization, innovative product delivery, and digitalization of distribution for Life, Individual Annuities, Group Retirement, Mutual Funds, and Brokerage/Investment Advisory businesses.

Randy has a bachelor’s degree in business management from Providence College in Rhode Island and an MBA in Information Systems from Denver University in Colorado. He holds a FINRA Series 7 designation and previously served as a board member and audit committee Chairman of AIG Global Services enterprise group.

15 KOOROSH BEIGIAN EXECUTIVE VICE PRESIDENT AND CHIEF INFORMATION OFFICER

Koorosh is Executive Vice President and Global CIO of AXIS Capital. He joined AXIS in 2012 and has responsibility for all aspects of IT. He has over 25 years of IT experience in the insurance industry. Prior to joining AXIS, Koorosh was Global Chief Technology Officer at ACE Group responsible for all aspects of ACE Group’s IT infrastructure on a global basis. Koorosh also formerly served as Global CIO at Combined Insurance Company of America where he had responsibility for all aspects of IT service delivery across its supplemental insurance products group. CHARLES BROOKS CHIEF INFORMATION OFFICER

Charles Brooks is an Operations and IT executive with experience in all lines of insurance. Charles has extensive experience in reengineering, M&A due diligence and integration to compliment large system integration, IT infrastructure and security and operations management. Charles is currently the Chief Information Officer at Kemper Insurance. Before joining Kemper, Charles was responsible for a wide range of operational areas across the global organization including information technology, operations, real estate and facilities, procurement, workflow and general business efficiencies at Chubb Limited (formerly ACE Limited).

Before joining Chubb, Charles held a variety of roles in Operations and Systems at Aetna, Travelers, and Prudential. Charles was also a partner in Accenture’s insurance practice where he led several strategy, operational and system integration projects for large-scale property and casualty, life and annuity insurance companies.

Charles’ career includes a history of service and community involvement. Early in his career, Charles served in the U.S. Army rising to the rank of Captain. He has served on the boards of the Connecticut Chapter of the American Red Cross, Rebuilding Together Hartford, and Mercy Housing and Shelter. He currently serves on the board of Boy’s Latin School of Philadelphia.

Charles has a Master’s degree in Business Administration (MBA) from Columbia University and a Bachelor’s degree in Electrical Engineering (BSEE) from North Carolina A&T State University. JOHN PETERS CHIEF INSURANCE OFFICER

John Peters is the Chief Insurance Officer for the top disruptor of the insurance sector in the U.S., running an innovative, fast-growing and profitable insurance company. Lemonade is a ground-up insurance carrier distributing direct to consumer, replacing paperwork and frustration with efficiency and ease. Forget Everything You Know About Insurance. Lemonade delivers: Instant everything. Killer prices. Big heart.

Responsible for the core insurance functions, including underwriting, product strategy, pricing, reinsurance, claims, risk management and regulatory relations. MELISSA GUTIERREZ SENIOR VICE PRESIDENT, NATIONWIDE BROKERAGE SOLUTIONS

Nationwide Brokerage Solutions is a $1 billion brokerage operation supporting over 11,000 agencies. As Senior Vice President of Nationwide Brokerage Solutions, Melissa Gutierrez is focused on leveraging the organization’s wholesale capabilities to build deep and lasting distribution relationships for Nationwide and expanding Nationwide’s presence in specialty and mid-market commercial. In addition, the organization is supporting Nationwide’s property casualty transition to the independent agent distribution through the development and launch of a competitive market access model. Since joining Nationwide in 1987, Melissa has held a number of positions in sales, strategy, operations, and product across the insurance and financial services businesses of Nationwide. Prior to her current position, Melissa was Senior Vice President of P&C Operations. In this role, Melissa was focused on driving organizational performance and strategy execution across the Property Casualty business. Melissa holds the chartered life underwriter (CLU) designation, a bachelor’s degree in marketing from Franklin University and a master’s degree in business administration from the University of Dayton. She lives in Galena, Ohio with her husband, Tony and her youngest son, Joshua. JANE TUTOKI VICE CHAIR

In April 2018 after overseeing a successful acquisition of Cunningham Lindsey by Sedgwick, Jane was named the Vice Chair of Sedgwick. Jane joined Cunningham Lindsey in June 2014 as Global CEO from AIG Property and Casualty, where she served as Global Head of Claims Operations since 2012. Previously, Jane worked as both Head of Americas Region and Executive Director of Global Insurance for Xchanging plc. Jane held several senior positions at Zurich Financial Services, including Global Chief Claims Officer and Chief Claims Officer, North America Commercial Division. Jane began her time at Zurich in senior claims executive roles at its Farmers personal lines business, including as head of its auto claims division. She began her career as an attorney working for numerous insurance companies, later serving as in-house counsel at Hartford Financial Services. Jane holds a Juris Doctor degree and is a Chartered Property Casualty Underwriter. MICHELLE BUSWELL SENIOR VICE PRESIDENT OF OPERATIONS

Michelle Buswell is Senior Vice President of Operations responsible for the strategy and delivery of client services for Middle Market and Specialty businesses as well as shared services for the enterprise. Her organization is accountable for the delivery of underwriting support, customer service, billing, premium accuracy, workforce management and licensing & contracting. The unit is roughly 1,300 employees located in offices throughout the country as well as several hundred associates offshore. The unit generates over $250m in premium on an annual basis. Michelle was also Head of Group Benefit Operations in 2017 and a key leader in the acquisition of the Aetna Group Benefits business.

Michelle joined The Hartford in May, 2011 as Vice President of Operations, Retirement Plans Group where she had accountability for New & Inforce business, Plan Management, and Client Services. She was the Operations lead for the sale of the business to MassMutual, transitioning over 800 teammates to the new environment. Prior to joining The Hartford, Michelle was Vice President of Business Insurance Operations at Travelers, Vice President of Retirement Solutions at Lincoln Financial Group and Vice President of Employer Services at CIGNA. She has 29 years of experience in financial services, healthcare, property & casualty and group benefits businesses leading large organizations through transformational efforts.

Michelle holds a Bachelor of Science degree in Business Administration from Eastern Connecticut State University and is a board member for Our Piece of the Pie. MICHAEL COLLINS SENIOR VICE PRESIDENT AND CHIEF INFORMATION OFFICER, BUSINESS INSURANCE

Mike Collins is Sr. Vice President and CIO for Business Insurance at Travelers. In his role, Mike leads the technology organization supporting a $14.0 billion business portfolio for small, medium and large commercial businesses across multiple industry segments. Prior to his current role, Mike served for 10 years as Chief Information Officer for Travelers Personal Insurance and was an integral part of defining and enabling new business models, new product offerings and improved experiences for customers and agents in the rapidly evolving consumer marketplace.

Prior to joining Travelers, Mike worked for 19 years at Accenture where he was a Partner in the insurance practice. During his career at Accenture, Mike led many strategy, operations and technology initiatives for large-scale property/casualty and health care organizations. Mike managed Accenture’s Hartford location and led their insurance practice East portfolio for property and casualty clients.

Mike is an active member in his community and has been involved with the United Way, Junior Achievement and several local youth programs. Mike currently serves on the Board of Directors for the Connecticut Chapter of the American Red Cross.

Mike holds a B.S. in Business Administration from the University of Connecticut.

Mike and his wife, Nicole, have twin daughters and reside in Wallingford, Connecticut. TED GRAMER CHIEF EXECUTIVE OFFICER

Ted Gramer is Chief Executive Officer at TrueMotion. He has more than 20 years of experience in the insurance and finance industries, including more than a decade with Liberty Mutual Insurance in a variety of executive leadership positions, including Executive Vice President & Chief Claims Officer and Executive Vice President of Liberty International.

Most recently, Ted was the Managing Director for Global Property at Solera, a global leader in data and software for automotive, home ownership and digital identity management.

Ted holds a Bachelor of Science in Management from Bentley University, an MBA from the MIT Sloan School of Management and is a Chartered Financial Analyst (CFA). ERIC JOOST GLOBAL HEAD OF PROPERTY AND CASUALTY

Based in London, alongside our global leadership team, Eric’s role involves the leadership and oversight for the largest component of Willis Towers Watson’s corporate risk and broking business with a focus on strategy, technology, innovation and client experience.

Previously, Eric served as Chief Operating Officer of Willis North America, unit of Willis Group Holdings. In this role, Eric was responsible for the development and execution of growth and operational infrastructure across Willis North America, the firm’s largest business segment. He also led Willis’s efforts to design and execute the firm’s Operational Improvement Program in North America.

From 2009 to 2013, Eric served as Chief Executive of Willis North America’s Specialty Practices, providing strategy and oversight across industry and customer services segments in North America, including construction, health care, financial services, real estate and life sciences; as well as dedicated insurance products to protect unique risks such as cyber risk, executive risk and environmental liabilities.

Eric has over 30 years of experience in the insurance industry as a specialist broker and underwriter. Before joining Willis, he served as senior vice president and board member at Allianz Global Risks US Insurance Company from 2002 to 2006. Prior to that he led Aon’s Financial Services Group as managing director.

Outside of Willis Towers Watson, Eric has served on the board of Kids for Tomorrow, as well as an Advisory Trustee for Lawrence Hall Youth Services.

Eric received his M.B.A. from Kellogg School of Management at Northwestern University and his B.S. in industrial engineering from McCormick School of Engineering at Northwestern University. ACCENTURE LEADERSHIP PARTICIPANTS AND BIOGRAPHIES ACCENTURE LEADERSHIP PARTICIPANTS Accenture Leadership Participants Title

Jim Bramblet Managing Director, Financial Services, North America Insurance Practice Leader

John Cusano Senior Managing Director, Financial Services

Max Furmanov Global Managing Director, Accenture’s Emerging Technology Practice and Liquid Application Studios

Roy Jubraj Managing Director, Accenture Strategy, Insurance Digital and Innovation Leader

Michael Lyman Senior Managing Director, North America Accenture Strategy Leader, Global Insurance Strategy Leader

Kenneth Saldanha Managing Director, Financial Services, Accenture Strategy

Erik Sandquist Managing Director, Accenture Distribution and Marketing Services

Christopher Sowa Technology Architecture Senior Manager, Artificial Intelligence

Jim Bramblet is Accenture’s North American Insurance Practice Leader. Throughout his career, he has focused on large scale transformation programs at large and mid-sized carriers in the P&C and Life / Health businesses. His direct experience with clients has traditionally been at the intersection of technology platform transformation and operating model redesign – across core Insurance functions of Distribution, Policy Administration, Operations and Claims. Over the past 5 years, his work with clients has incorporated all elements of digital transformation including Experience Design, Data, Analytics, Cloud Migration, Workforce Redesign and Digital Solution implementation at both the enterprise and point solution level. Jim is passionate about helping carriers see their way through transformation of their businesses during this time of digital disruption and the collision of large industry sectors. He believes that Insurance and the protection / restoration services that carriers provide for individuals and business is a critical part of both personal and economic growth and stability. While analyzing long-term trends and hypothesizing about implications for the industry are an important part of leading Accenture’s Insurance practice, Jim remains committed to turning these trends into real business impact for Accenture’s clients, their customers and down to the desktop level of the insurance carrier employee. Jim holds a BBA from University of Miami in International Finance and Marketing. He joined Accenture in 1995, spent a year with a dot-com from 1999 -2000, left Accenture to lead Cognizant’s global Insurance Consulting business in 2014 and returned to Accenture in the Spring of 2017. He resides in the northern suburbs of Chicago with his wife Katie, their two children, Joe and Maggie, and their mutt, Myrtle. JOHN CUSANO SENIOR MANAGING DIRECTOR, FINANCIAL SERVICES

John is Senior Managing Director in Accenture’s Financial Services Practice. In his thirty year tenure with Accenture, he has extensive experience in the planning, management and delivery of complex, large-scale transformational change programs for a variety of financial institutions. John also spent several years serving global insurance clients in Zurich, Paris, London, Bermuda and Toronto.

John’s leadership roles at Accenture have included Managing Director for Global Insurance, Managing Director for Accenture’s North America Insurance business and Managing Director for Accenture Software Solutions Group. John is also the executive sponsor for Accenture’s Insurtech Incubator in New York City. John regularly publishes insurance research and thought leadership via his blog series and contributions to industry publications. Current areas of focus include: ▪ Insurtech ▪ Artificial Intelligence & Robotic Automation ▪ Internet of Things and Autonomous Vehicles ▪ Blockchain ▪ Cyber Security John received a Masters of Business Administration from New York University’s Stern School of Business and his undergraduate degree from the University of Virginia. MAX FURMANOV GLOBAL MANAGING DIRECTOR, LEADER OF EMERGING TECHNOLOGY PRACTICE AND NETWORK OF LIQUID STUDIO APPLICATIONS

Max is a Global Managing Director leading both Accenture’s Emerging Technology practice and network of Liquid Application Studios. Max’s teams are responsible for R&D, innovation thought leadership and delivering pioneering engagements to disrupt how our clients run their business.

Max is an innovation thought leader and has extensive experience with Internet of Things, Cloud Integration, Lightweight Architectures and Liquid, Connected, and Intelligent Applications. Max has frequently served as chief architect and engagement director for many complex, large-scale programs across multiple industries including Financial Services, Public Sector, Telecom and Media/Entertainment. Max is one of <100 Master Architects at Accenture.

Max’s experience also spans Accenture’s global presence; he has pioneered distributed delivery when launching Accenture’s India Delivery Centers, opened Emerging Technology practice in APAC, and setup Liquid Studios leveraging “New IT” delivery methods such as Design Thinking, Lean Engineering, and DevOps. ROY JUBRAJ MANAGING DIRECTOR, INSURANCE STRATEGY, DIGITAL AND INNOVATION

Roy leads Accenture’s Insurance Strategy practice in the UK & Ireland. He is also a key driver for Accenture’s Digital, Innovation and Transformation agenda across the UK and Ireland. His role involves working with Accenture’s wider Digital Capabilities (Interactive, Mobility, Analytics, Cloud, Platform Modernisation) to help drive synergies and applicability to wider Financial Services offering / value chain. Roy launched and is responsible for the Digital Insurance Solution Centre (DISC) which is designed to offer Insurers a controlled environment where they can rapidly “test and learn” concepts and ideas within the changing digital environment – focusing on a set of leading edge technologies and accelerators. This capability started in the UK and now expands across Europe and North America – including wider ecosystem Integrations (Open Banking, FinTech / InsurTech, and Platforms). Roy is Sponsor and Lead for Accenture’s InsurTech Global Workstream which is part of Accenture’s FinTech Labs – an Innovative Start-Up Accelerator Programme – operationalised in London, New York and Hong-Kong. He is passionate about driving Accenture’s Connected Insurance offering – specifically IoT offerings related to Telematics, Connected Car, Connected Home, and Connected Health propositions (and X-Industry Convergence). With extensive experience in leading and solutioning business and technology transformation programmes for a diverse set clients spanning the Retail Financial Services sector, Roy strives to committing positive outcomes to help our senior client leadership plan and implement complex business and operational change. Roy joined Accenture in 1997 in the New York in their Strategy / Process practice and transferred to the London practice in 2003. Roy has a Bachelor of Science from Fordham University—with a dual major in Finance, Accounting, and minor in Economics. Roy is married to Preya, with three wonderful children – Sofia, Dylan and Lea. In his free time – he enjoys spending time with family, hiking, and exploring the outdoors. He is an avid follower of motor sports – specifically F1 (targeting every F1 circuit over the next 5 years). MICHAEL LYMAN SENIOR MANAGING DIRECTOR AND NORTH AMERICA LEAD FOR ACCENTURE STRATEGY

Michael is Senior Managing Director and North America Lead for Accenture Strategy. He also leads Accenture’s Global Insurance Strategy Practice. Michael is a member of Accenture’s Global Leadership Council and Accenture Strategy Leadership Team. He also is Executive Sponsor for Accenture’s C-Suite Network. Michael leads Accenture’s Global Business Model Competency. In this capacity, he leads Accenture’s thought leadership, research and asset development on Disruptive Operating and Business Models. Current focus includes: ▪ Combinatorial Technologies ▪ Fin-Tech Disruption ▪ Value Chain impact of Business and Technology Disruption ▪ Disruptive Business Models ▪ Transforming Legacy Organizations in a Disruptive World ▪ Impact of AI on Business Models During his 30 years of consulting, Michael has served many of the leading global insurance carriers, assisting CEO’s and their Executive Teams in formulating disruptive strategies and transforming their organizations. Prior to joining Accenture in 2008, Michael served as Executive Vice President for a leading global management consulting firm. During his tenure there, he led the Global Management Consulting Business and Global Financial Services and Healthcare industries. He was a member of the Executive Committee and served as Chief Strategy Officer and Chair of the Partner Promotion and Compensation Committee. Michael received his Masters in Business Administration from the Kellogg Graduate School of Business, Northwestern University, and his undergraduate degree from University of Illinois. He serves on a variety of boards and in the capacity as an Adjunct Faculty at a number of universities. KENNETH SALDANHA MANAGING DIRECTOR, FINANCIAL SERVICES

Kenneth Saldanha is a Managing Director with Accenture’s Financial Services practice, and has spent over 15 years serving Insurance companies. He focuses on strategy and operations optimization in large, global insurance companies.

Kenneth has designed and guided the execution of large scale change programs within individual functions and at the enterprise level for national and global carriers. He has served as an advisor and counselor to individual senior managers and senior management teams through business transformations.

Kenneth holds a B.A. in Mathematics & Economics from Gustavus Adolphus College and a M.S. and Ph.D. in Mathematics from the University of Chicago. ERIK SANDQUIST MANAGING DIRECTOR, ACCENTURE DISTRIBUTION & MARKETING SERVICES

Erik Sandquist is a Managing Director responsible for Accenture's Distribution and Marketing business service in North America Insurance.

Erik specializes in conceptualizing, planning, and implementing insurance transformation initiatives with a focus on insurance distribution, sales, customer centricity, agent effectiveness, and customer relationship management. He also has experience with underwriting, policy administration, and mergers and acquisitions.

During his 20 years with Accenture, Erik has worked with top-tier national insurers, regional carriers, and joint ventures/ start-ups.

Erik is a Chartered Property Casualty Underwriter (CPCU) and has experience with personal, commercial, specialty, and life lines of business, and with exclusive agent, independent agent and broker, direct, and multi-channel distribution models.

Erik holds a Bachelor of Arts in Mathematics from Cornell University. CHRISTOPHER SOWA ARTIFICIAL INTELLIGENCE STRATEGY LEADER AND INNOVATION SHERPA

Chris Sowa is focused on Artificial Intelligence (AI), intelligent automation and emerging technologies (XR, Internet of Things and Blockchain) at Accenture. Chris has over 20 years IT strategy consulting experience and has led teams that deliver significant business value in North America, Europe, and Asia. Chris also experience with startups, with his recent start-up winning awards for its deep learning multi-mode emotion capture technology from MIT’s Enterprise Forum. Chris is married and the father of three children. He enjoys cycling, skiing, water sports and is a science fiction aficionado. GUEST SPEAKER BIOGRAPHIES JOHN VAN REENAN MIT MANAGEMENT SLOAN SCHOOL •GORDON Y. BILLARD PROFESSOR IN MANAGEMENT AND ECONOMICS, JOINTLY APPOINTED PROFESSOR OF APPLIED ECONOMICS AT MIT SLOAN SCHOOL OF MANAGEMENT

▪ Tenured Professor of Applied ▪ Associate Editor, American Economic Economics at the Department of Review, (since 2016) Economics at MIT Management Sloan ▪ Fellow of the Econometric Society (since School 2012) http://www.econometricsociety.org/ ▪ Ph.D. in Economics at the University ▪ Fellow of the British Academy (since 2010) College London http://www.britac.ac.uk/ and member of the S2 Committee ▪ Research interests: Economics of ▪ Fellow of the Society for Labor Economists innovation, labor markets and (since 2013) http://www.sole-jole.org/ productivity ▪ Research Fellow (since 2010) Institute for ▪ Economics at the Study of Labour (IZA), http://www.iza.org/ John’s research focuses on the causes ▪ Research Associate (since 2006) National and consequences of innovation. His Bureau of Economic Research, early work focused on the impact of www.nber.org technology on wages, inequality, jobs ▪ Senior Research Associate Harvard Labor and firm profits. A characteristic of his and Work-life Program (since 2006), approach is a focus on empirical ▪ http://www.law.harvard.edu/programs/lw evidence of large-scale datasets and an p/LWPstaff.html emphasis on public policy. More recently, ▪ Research Fellow, CES-IFO (since 2014) he has worked on the measurement of ▪ Research Affiliate Study of Poverty and management practices and their impact Inequality Center at Stanford University on productivity across firms and (since 2006) countries ▪ Research Fellow (since 1994) Center for Economic Policy Research (www.cepr.org), IO and Labour ▪ Council Member, Royal Economic Society (Since 2013) ▪ Executive Committee Member, European Association of Industrial Economics (since 2010) ▪ Executive Committee Member, European Economic Association (Since 2011) ▪ International Journal of Industrial Organization Scientific Advisory Board (since 2013) ▪ Academic Associate, Charles River Associates (since 2000) ▪ Governor, National Institute of Economic and Social Research since 2014 GIL BOLOTIN VICE PRESIDENT OF BUSINESS DEVELOPMENT, NORTH AMERICA

Gil is the Vice President of Business Development North America for Anagog. Before joining Anagog, Gil worked as a consultant at McKinsey & Company for four years in the U.S., where he advised clients on a wide range of topics such as Strategy, Growth, Advanced Analytics & AI, Digital, and Operations. Gil also co-led McKinsey’s Advanced Analytics Growth domain in the Financial Institutions practice. Before joining McKinsey, Gil Served as a Submarine Officer in the Israeli Navy for seven years. Gil worked as a consultant at Deloitte advising financial institutions in Israel and Europe, including risk management projects and operations. Gil holds a degree in Business and Finance from University of Chicago where he earned an MBA with Honors and a B.A. from Tel Aviv University (Summa Cum Laude).

About Anagog Insurance Solutions

Truly Tailoring Policies for Insurance Solutions Gone are the days of cookie-cutter policy options for insurance customers. Today’s technology allows you to provide them with policies that are tailored to their needs, based on their behavioral patterns.

Our JedAI on-handset AI engine understands the mobility status and location of the handset owner within context. By understanding the owner’s activity, lifestyle and having the ability to predict what he or she is likely to do next, insurers can provide customers and exceptional experience, including faster customized claim settlements, the ability to predict and prevent insurance claims and more. JedAI’s intelligent analysis of multiple on-handset sensor signals offers the insight insurers need – with ultra-low battery consumption.

Our Solution JedAI, allows you to take advantage of real-time behavioral context and location intelligence to understand your customers, providing them with better solutions for safer and healthier lives. Anagog’s technology enables you to perform further personal and regional risk assessments from the collated data, as well as dynamic risk profiles and improved customer segmentation, for coaching in all relevant aspects and increased safety opportunities. MARY CAY COUSART SENIOR VICE PRESIDENT

Mary Cay Cousart is a Senior Vice President who works with Cutover in a sales leadership role for the Americas. She is a proven business leader with extensive financial services experience including early and growth stage companies that have developed cutting edge technology platforms. Mary Cay held several sales and sales leadership positions, serving as the VP and SP of global technology companies including SunGard Data Systems, as well as, FinTech Lab companies. Mary Cay earned a degree in business from the University of Dayton.

Company Description: Cutover was founded in 2015 and is headquartered in London. Cutover helps financial services organizations successfully deliver more technology improvements for their customers and regulators while reducing the risk of outages. Orchestrating Humans & Technology @ Pace Product Description: Value Proposition: Leadership: If you are an IT Executive who is tired of the Cutover’s Automated Runbook Technology • Ky Nichol – CEO drama around releases or the ruined weekends provides execution and audit functionality to • Ken Dummitt Chief Revenue due to change events or resiliency tests gone reduce release failure by 25%; human and Officer astray then Cutover is for you. technical task orchestration facilitates the • Marcus Wildsmith - Chief If you are an IT executive who would actually like transition to automation. Reduce operational Product Officer to properly manage complex change events incidents driven by change by 50%, permit CIOs • Kieran Gutteridge – CTO rather than react to Change Governance to get an additional 15 – 20% additional release • Manish Patel – Head of hindsight, then Cutover is for you. capacity and reduce release downtime by c.15%. Client Success Management What is Cutover? Cutover is the enterprise Implement major projects to time and avoid • Craig Gregory - CISO change management platform that actually allows disrupting the business with major incidents. • Mary Cay Cousart – SVP you to orchestrate and manage change. Cutover provides a service recovery plan Americas Amazingly it also provides you with visibility into repository with the ability to dynamically invoke • Richard Bell – Business every process. In addition, it provides the much plans for specific incident types and an Development sought- after source of record for change and operational theatre for incident response cutting resiliency events. mobilization times by 50% and root cause Better than anyone Cutover structures identification times by 30%. Provides an disparate data and then enables humans and immutable black box forensic audit trail for each technology to collaborate at pace – hundreds event for use with regulators such as the Fed and of humans, a myriad of technology, thousands for learning. We have FS clients with an of tasks – all managed in hours, minutes, estimated ROI of >550% within 12 months. seconds.

Differentiation: Cutover is the only solution for orchestrating deployments and upgrade migrations with the audit trail/governance required in FS, there are many DevOps tools for orchestrating agile development but none enable both human and machine orchestration. Cutover is also used for technology resilience testing events. For both use cases the primary competitor is Excel, conference calls, emails and IM, these are the typical tools used to plan, rehearse and execute critical events. Cutover is different we are the only platform focused on both the human and machine activities critical for successful technology release and resilience events. High Level Progress with Clients In operation in 6 global financial services institutions including banks such Barclays and global stock exchange groups. Cutover has over 100,000 users across 31 countries and have helped clients with over 10,000 implementation runbooks with over 400,000 tasks. Over this year we have helped clients split their institutions, re-platform their businesses, pass stress tests with the Fed and take 90% of the prep time out of repeatable releases . JUAN CARTAGENA FOUNDER AND CEO

Juan is founder and CEO of Traity and the Reputation Network. Juan has been researching reputation for the last 6 years, to better understand the implications of trust in our society for job opportunities, credit and trade. Juan holds an MBA from the University of Chicago Booth with High Honors, and MEng in Electrical Engineering from UPM. Juan loves fantasy books and martial arts.

About Reputation Network (working draft) The Reputation Network is an open source project proposed by Traity. The purpose of the Reputation Network is to help creating a better world where people are trusted by other parties for all the services, opportunities and interactions they need.

The mission of the team behind the Reputation Network is to lead and support the development of the Reputation Network by providing the right tools, partners, education, and economic mechanisms to empower the ecosystem in its purpose. Activities for the core team: ▪ Set the guidelines and roadmap for the Reputation Network. ▪ Provide best practices and rules with regards to the ethical use of personal data and scoring that empowers people. ▪ Help develop the corporate partnerships and participants that will support and grow the network. ▪ Help develop the community that will support and grow the network. ▪ Develop the core technology and tools required for the intended use of the network. ▪ Fund and develop research with regards to risk, human behaviors, access to financial services. ▪ Propose fair economic incentives that empower and leverage the growth of the network. ANDREW AVRIN GLOBAL ACCOUNT DIRECTOR

Andrew Avrin is a Global Account Director with pymetrics and is also Lead Investigator on the company's grant work funded by the Rockefeller Foundation. He has been with the company since early 2016. Previously, he worked for Google in both sales and product development roles, littleBits Electronics as lead PM, and launched his own product consulting firm. He holds a BSE and ME from The University of Pennsylvania and has been published in Nature Neuroscience and the Journal of Neurophysiology. He is also an accomplished photographer.

About Pymetrics Founded by Harvard/MIT-trained PhDs, pymetrics uses neuroscience data and AI to help global clients like Unilever, Accenture and LinkedIn make their hiring and internal mobility more predictive and fair. pymetrics replaces the resume as a first-pass filter by assessing candidates based on their true potential -- their inherent cognitive and emotional make-up. Using algorithms that are focused on extracting commonalities among high-performing employees at a company, pymetrics builds a trait profile of a company's top performers to select best-fit talent. These algorithms are then audited to remove any gender or ethnic bias. pymetrics also serves as a common application for candidates, ensuring that everyone finds their best-fit job, regardless of where they apply. With offices in NYC, London, Singapore, and Sydney, pymetrics is powering the future of hiring: efficient, predictive, and bias-free. INSURANCE INNOVATION EXECUTIVE BOARD MEMBERSHIP IIEB MEMBERSHIP

John Moorefield, Executive Vice President, Chief Transformation Officer; IT, Policy Services, Information Security, Melissa Gutierrez, Senior Vice Aflac Japan President, P&C Operations Suhas Yerra, Global Chief Information Officer, General Insurance IT David Castellani, Senior Vice President, Business Information Officer Cathy Mahone, Chief Administrative Officer Byron Olexa, IT Business Leader

Chris Kiah, Senior Vice President Bernard Jacob, Senior Vice President & Todd Francher, Chief Digital Chief Financial Officer, US Businesses Officer Daniel Franzetti, Chief Operating James Platt, Chief Operations Officer, QBE North America Office, Aon Risk Solutions

Randall Epright, Executive Vice Jane Tutoki, Vice Chair President, Chief Information Officer

Koorosh Beigian Chief Information Robert Yi, Senior Vice President Officer Monique Shivanandan, Chief Stevan Lewis, Senior Vice President of Information Officer Digital Transformation

Jim Lee, Chief Information Officer, CNA National Warranty Michelle Buswell, Senior Vice Group President, Commercial Operations

Scott Stice, Chief Marketing Bill McKinney, Vice President, Officer Strategy & Long Term Development

Charles Brooks, Michael Collins, Senior Vice Chief Information Officer President & Chief Information Officer

John Peters, Chief Insurance Officer Ted Gramer, Chief Executive Officer John Heveran, Senior Vice President, Chief Information Officer, Commercial Insurance Tracey Petkovic, Chief Information Officer Kevin Callahan, Partner

Mike Scyphers, Eric Joost, Global Head of Property Chief Information Officer and Casualty

Sastry Duruvasala, Chief Digital Wendy King, Vice President of Officer Operations & Chief Information Officer

Mark Roellig, Chief Technology & Ursuline Foley, Managing Director & Administrative Officer Corporate Platform Officer

Martin Lippert, Executive Vice President, Mark Knipfer, Chief Operations Officer, Global Technology and Operations Zurich North America

CONTACT ACCENTURE PROFESSIONAL PROGRAM Messages for participants will be delivered Thursday, October 25 during scheduled breaks in the program. Accenture Boston Innovation Hub For administrative or logistical questions, 888 Boylston Street, Suite 1300 please contact Michelle Zecchin at Boston, MA [email protected] or mobile +1 312 659 2002. ▪ Breakfast Buffet: 7:00 – 8:00 am ▪ Professional Program: 8:00 am – 4:30 pm ATTIRE Business casual is appropriate for both dinner Note: You will need to check in at the front desk in and professional sessions. the lobby on the first floor. Please have a photo ID to check in. After check in you will take the elevator HOTEL to the 13th floor. Fairmont Copley Plaza Hotel 138 St. James Avenue Breakfast and lunch will be provided. Boston, MA +1 617 267 5300 Parking is located in the Prudential Center Garage. There are many entrances, but all entrances will IIEB & EFMA INNOVATION AWARDS DINNER give you access to the complex. Wednesday, October 24 All IIEB meeting locations are in walking distance of each other. Boston Public Library McKim Building 230 Dartmouth Street Boston, MA *Be sure to enter the Library on Dartmouth St.

▪ Cocktails: 6:00 pm, The Map Room Café

▪ Dinner with Awards Ceremony: 6:30 pm, The Courtyard Restaurant

Parking is available in the Back Bay Garage located at 199 Clarendon Street. It is two blocks from the Boston Public Library and is located behind Trinity Church. We will have $10 parking vouchers at registration but you must park after 4pm and not park overnight.

The Accenture Insurance Innovation Executive Board (IIEB) is a forum of North American business leaders that meet to discuss innovation and trends shaping the future of the insurance industry. Co-chaired by James Bramblet and Kenneth Saldanha, Accenture managing directors, the board comprises business and technology C-level executives from the United States and Canada. Launched in February 2011, the board meets two times annually. Board members serve a two-year term. Each meeting includes a series of presentations, demonstrations and discussions as well as access to our latest industry research. Board members will interact with their peers on innovations and trends shaping the insurance industry. It is a great opportunity for members to expand their professional network. Members of the board will have access to the Accenture IIEB private library where appropriate content from the meetings will be posted. These materials will be available only to board members. We adhere to AntiTrust Guidelines. Guidelines are reviewed at the beginning of each meeting with board members. The Insurance Innovation Executive Board is funded by Accenture and not commissioned by any business, government or other institution.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.