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Travel Reservation Training Module TRAVEL RESERVATION TRAINING MODULE In Partnership with Supported by TRAVEL RESERVATION (TRAINING MODULE ) About the American India Foundation The American India Foundation is committed to catalyzing social and economic change in India, and building a lasting bridge between the United States and India through high impact interventions in education, livelihoods, public health, and leadership development. Working closely with local communities, AIF partners with NGOs to develop and test innovative solutions and with governments to create and scale sustainable impact. Founded in 2001 at the initiative of President Bill Clinton following a suggestion from Indian Prime Minister Vajpayee, AIF has impacted the lives of 4.6 million of India’s poor. Learn more at www.AIF.org About the Market Aligned Skills Training (MAST) Program Market Aligned Skills Training (MAST) provides unemployed young people with a comprehensive skills training that equips them with the knowledge and skills needed to secure employment and succeed on the job. MAST not only meets the growing demands of the diversifying local industries across the country, it harnesses India's youth population to become powerful engines of the economy. AIF T eam :Hanumant Rawat, Aamir Aijaz & Rowena Kay Mascarenhas American India Foundation 10th Floor, DLF City Court, MG Road, Near Sikanderpur Metro Station, Gurgaon 122002 216 E. 45th Street, 7th Floor New York, NY 10017 530 Lytton Avenue, Palo Alto, CA 9430 This document is created for the use of underprivileged youth under American India Foundation’s Market Aligned Skills Training (MAST) Program. Acknowledgements This curriculum has been developed by American India Foundation Trust in partnership with Mumbai University's Garware Institute of Career Education and Development (GICED) as part of its Market Aligned Skills Training (MAST) Program. This is supported by Franklin Templeton India as part of the program. This curriculum is designed specifically keeping in mind the learning needs of youth having poor- toaverage educational background. The objective of this curriculum is to equip AIF's MAST candidates with essentials of Travel Management – Principles of travel industries, world demographics, technologies, online reservationmanagement, Franchising, Tickets Inventory Management, Documentation Processes, online booking platforms management, digital marketing etc. We are grateful to Mr.Sajan Nair from Mumbai University's Garware Institute of Career Education and Development (GICED) for helping us in developing the content. We are also thankful to Dr.MedhaTapiawala, Director-GICED and Ms.ShilpaBorkar, Assistant Director-GICED for their continuous support and guidance in developing this curriculum. We are also thankful to Mr HanumantRawat, Senior Advisor-AIF and Mr AamirAijaz, Program Manager-AIF to guide the content development and design team regularly. Travel Reservation Training Module Introduction to Travel Industry 1. List of Countries, Capitals, Currencies, & Languages 2. Maps of Continents & Countries 3. Important Airport codes 4. Most Visited Cities in the World 5. World Time Zones 6. Glossary of Terms Documentation 1. Airport formalities 2. Passport 3. VISA 4. Forex 5. Travel Insurance 6. Tour File management Soft Skill & Customer service 1. Introduction to Customer Service 2. Today's Customer 3. What is Good Customer Service 4.Wha t does the Customer desire 5. Thumb rule for best customer service 6. How to be polite Travel - An Introduction MODULEl MODULEl CHAPTER I List of Countries, Capitals, Currencies, & Languages ĖÖŒÕǾŐR ĖŁŌŊǾŁÓÄØĀ ĖŒŐŐŃÕMR Í ŐŊÔ ŁŐR Language(s) ĒŇÑŅŁÕŊØǾŁÕ HŁĿŒÓ ĒŇÑŅŁÕŊ Ę ŁŐŊ Í ŃŐØŊŁÕE Pashto ĒÓĿŁÕŊŁ Tirane Lek Albanian Algeria Algiers Algerian Dinar Arabic; Tamazight; French Andorra Andorra la Vella Euro Catalan Angola Luanda Kwanza Portuguese Antigua & Saint John's East Caribbean English Barbuda Dollar Argentina Buenos Aires Argentine Peso Spanish Armenia Yerevan Dram Armenian Australia Canberra Australian Dollar English Austria Vienna Euro German Azerbaijan Baku Manat Azerbaijani The Bahamas Nassau Bahamian Dollar English Bahrain Manama Bahraini Dinar Arabic Bangladesh Dhaka Taka Bangla Barbados Bridgetown Barbadian Dollar English Belarus Minsk Belarusian Ruble Belarusian; Russian Belgium Brussels Euro Dutch; French; German Belize Belmopan Belize Dollar English Benin Porto-Novo West African CFA French Franc Bhutan Thimphu Ngultrum Dzongkha Bolivia La Paz; Sucre Boliviano Spanish; Quechua; Aymara Bosnia and Sarajevo Convertible Mark Bosnian; Herzegovina Croatian; Serbian Botswana Gaborone Pula English; Tswana 01 Travel Reservation Training Module MODULEl Brazil Brasilia Real Portuguese Brunei Bandar Seri Brunei Dollar Malay Begawan Bulgaria Sofia Lev Bulgarian Burkina Faso Ouagadougou West African CFA French Franc Burundi Bujumbura Burundi Franc Kirundi; French Cambodia Phnom Penh Riel Khmer Cameroon Yaounde Central African CFA French; English Franc Canada Ottawa Canadian Dollar English; French Cape Verde Praia Cape Verdean Portuguese Escudo Central African Bangui Central African CFA Republic Franc Sango; French Chad N'Djamena Central African CFA French; Arabic Franc Chile Santiago Chilean Peso Spanish China Beijing Chinese Yuan Mandarin Colombia Bogota Colombian Peso Spanish Comoros Moron Comorian Franc Comorian; Arabic; French Democratic Kinshasa Congolese Franc French Republic Of the Congo Republic of the Brazzaville Central African CFA French Congo Franc Costa Rica San Jose Colon Spanish Cote d'Ivoire (Ivory Yamoussoukro; West African CFA French Coast) Abidjan Franc Croatia Zagreb Croatian Kuna Cuba Havana Spanish Cuban Peso Cyprus Nicosia Euro Greek; Turkish Czechia Prague Czech Koruna Czech; Slovak Denmark Copenhagen Danish Krone Danish Djibouti Djibouti Djiboutian Franc Arabic; French Dominica Rosesau East Caribbean English; French; Dollar Antillean Creole 02 Travel Reservation Training Module MODULEl GŎÖ ÒŌÒŃMŌ Ī ÑŐÞNÕÒŃ Ĭ MŌPŎ GŎÖ ÒŌÒŃMŌ Ĩ ÑŒŎ Ĭ ŐMŌÒŒO Domingo ĜMŒP İ ÒÖ ŎǾ Ăİ ÒÖ ŎǾ- GÒÕÕÒ Į ŌÒPÑŇ Ĭ PMPÑŒ GŎÕÕMǾ İ ÑPÞÖ É Ĩ ŎǾPÞŊÞÑŒÑÉ Leste) Iindonesian ĜŃÞMŇŎǾ Quito United States Dollar Spanish Egypt Cairo Egyptian Pound Arabic El Salvador San Salvador United States Dollar Spanish Equitorial Guinea Malabo Central African CFA Spanish; French; Franc Portuguese Eritrea Asmara Nakfa Arabic; Tigrinya; English Estonia Tallinn Estonian Kroon; Euro Estonian Ethiopia Addis Ababa Birr Amharic Fiji Suva Fijian Dollar English; Bau Fijian; Hindi Finland Helsinki Euro Finnish; Swedish France Paris Euro; CFP Franc French Gabon Libreville Central African CFA French Franc The Gambia Banjul Dalasi English Georgia Tbilisi Lari Georgian Germany Berlin Euro German Ghana Accra Ghanaian Cedi English Greece Athens Euro Greek Grenada St. George's East Caribbean Dollar English; Patois Guatemala Guatemala City Quetzal Spanish Guinea Conakry Guinean Franc French Guinea-Bissau Bissau West African CFA Franc Portuguese Guyana Georgetown Guyanese Dollar English Haiti Port-au-Prince Gourde Haitian Creole; French Honduras Tegucigalpa Lempira Spanish Hungary Budapest Forint Hungarian Iceland Reykjavik Icelandic Krona Icelandic India New Delhi Indian Rupee Hindi; English Indonesia Jakarta Rupiah Indonesian Iran Tehran Rial Persian Iraq Baghdad Iraqi Dinar Arabic; Kurdish Republic of Ireland Dublin Euro English; Irish Israel Jerusalem Shekel Hebrew; Arabic 03 Travel Reservation Training Module MODULEl Italy Rome Euro Italian Jamaica Kingston Jamaican Dollar English Japan Tokyo Yen Japanese Jordan Amman Jordanian Dinar Arabic Kazakhstan Astana Tenge Kazakh; Russian Kenya Nairobi Kenyan Shilling Swahili; English Kiribati Tarawa Atoll Kiribati Dollar English; Gilbertese North Korea Pyongyang North Korean Won Korean South Korea Seoul South Korean Won Korean Kosovo Pristina Euro Albanian; Serbian Kuwait Kuwait City Kuwaiti Dollar Arabic; English Kyrgyzstan Bishkek Som Kyrgyz; Russian Laos Vientiane Kip Lao (Laotian) Latvia Riga Lats Latvian Lebanon Beirut Lebanese Pound Arabic; French Lesotho Maseru Loti Sesotho; English Liberia Monrovia Liberian Dollar English Libya Tripoli Libyan Dinar Arabic Liechtenstein Vaduz Swiss Franc German Lithuania Vilnius Lithuanian Litas Lithuanian Luxembourg Luxembourg Euro German; French; Luxembourgish Macedonia Skopje Macedonian Denar Macedonian Madagascar Antananarivo Malagasy Ariary Malagasy; French; English Malawi Lilongwe Malawi Kwacha English Malaysia Kuala Ringgit Malay Lumpur Maldives Male Maldivian Rufiyaa Dhivehi Mali Bamako West African CFA French Franc Malta Valletta Euro Maltese; English Marshall Islands Majuro United States Dollar Marshallese; English Mauritania Nouakchott Ouguiya Arabic Mauritius Port Louis Mauritian Rupee English Mexico Mexico City Mexican Peso Spanish Federal States of Palikir United States Dollar English Micronesia Moldova Chisinau Moldovan Leu Moldovan (Romanian) 04 Travel Reservation Training Module MODULEl Ì ŎŌMŃŎ Ì ŎŌMŃŎ ĜÞǾŎ ĞǾÑŌŃOÉ HPMÕÒMŌÉ ĜŌŊÕÒŒO Ì ŎŌŊŎÕÒM Į ÕMMŌNMMPMǾ İ ŎŊǾŎŊ Ì ŎŌŊŎÕÒMŌ Ì ŎŌPÑŌÑŊǾŎ Podgorica Euro Montenegrin Morocco Rabat Moroccan Dirham Arabic Mozambique Maputo Portuguese Mozambican Metical Myanmar Nypyidaw Kyat Burmese (Burma) Namibia Windhoek Namibian Dollar English; Afrikaans; German Nauru Yaren Australian Dollar English; Nauran Nepal Kathmandu Nepalese Rupee Nepali Netherlands Amsterdam; The Euro Dutch Hague New Zealand Wellington New Zealand Dollar English Nicaragua Managua Cordoba Spanish Niger Niamey West African CFA French Franc Nigeria Abuja Naira English Norway Oslo Norwegian Krone Norwegian Oman Muscat Omani Rial Arabic
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