April 2020 Position Specification Director Care Management - Southern Region
Retained Search Services by: This Position Specification is intended to provide additional information about University of Colorado Health and the
position of Director Care Management - www.summittalentgroup.com Southern Region. It is designed to assist qualified individuals in assessing their Seth Lee, President interest in the position. UCHealth has retained the Summit Talent Group to conduct this national search. UCHealth is an Equal Opportunity Employer.
Position Summary
University of Colorado Health (UCHealth) has retained Summit Talent Group to conduct a national search for the position of Director Care Management (Director) for the Southern Colorado Region (four hospitals, 570 beds, 5,400 employees). This is an exciting time to join Colorado’s largest and most innovative health care system.
Reporting to the Chief Medical Officer, Revenue Cycle and matrix to the Regional CNO for day-to-day operations, the Director leads a team of 47 staff: Two Managers (Social Work and Care Management); Care Manager RNs; Social Worker Case Managers; Clinical Social Worker Educators; Care Coordinators; and an Administrative Assistant. The Director provides operational oversight to ensure alignment with the mission, values, and objectives of the department and organization.
Critical to this role is a leader that serves as a change agent and uses evidence-based approaches to advance the care management model. Highly collaborative and interdisciplinary in approach, the Director promotes patient centered care coordination across the continuum, that is safe and reliable. Staff development & engagement, physician relationships, capacity management, community commitment (underserved population), information technology and revenue cycle are important areas of focus to facilitate care transitions.
As part of a nationally ranked academic medical center with a reputation for providing outstanding clinical care, the incumbent will work collaboratively with nursing colleagues to promote nursing science, professional nursing culture and an inclusive environment for patients, families and employees.
The ideal candidate will have earned a BSN and a Master’s Degree, eligible for a Colorado State Licensure as a Registered Nurse (RN). A minimum of five years of experience at Director/Manager level in Case Management, Care Management and/or Utilization Review in a complex health system environment. Additionally, experience with social work, post-acute care and partnering with revenue cycle. Experience in an academic medical center is highly valued.
Colorado Springs, CO Colorado Springs is located in the east central portion of the state. It is situated on Fountain Creek and is located 60 miles south of Denver. At 6,035 feet the city stands over one mile above sea level, though some areas of the city are significantly higher and lower. Colorado Springs is situated near the base of one of the most famous American mountains, Pikes Peak, rising over 8,000 feet above the city on the eastern edge of the Southern Rocky Mountains. The city had an estimated population of 465,101 in 2016, ranking as the second most populous city in the state of Colorado, behind Denver. The Colorado Springs, CO Metropolitan Statistical Area had an estimated population of 712,327 in 2016. The city covers 194.9 square miles, making it the most extensive municipality in Colorado. https://coloradospringschamberedc.com https://coloradosprings.gov/
A www.summittalentgroup.com PARTNER Page | 2 Reporting Relationships This position reports to Chief Medical Officer Revenue Cycle
A www.summittalentgroup.com PARTNER Page | 3 Major Duties & Responsibilities
• Directs the department's activities and resources to ensure alignment with the mission, values, and objectives of the department and organization. • Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization. • Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives. • Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives. • Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding. Coordinates and directs internal/external audits.
(The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.)
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A www.summittalentgroup.com PARTNER Page | 5 University of Colorado Health
University of Colorado (UCHealth) is a $3.3 billion organization with more than 17,000 employees and a large, integrated network UCHealth of hospitals, clinics and practices providing community-focused Includes: medicine.
• Broomfield Hospital (BH) UCHealth is also a driving force in research, attracting more than • Grandview Hospital (GVH) $680 million annually in federal funding. It is a powerful • Longs Peak Hospital partnership that provides unparalleled patient care in the Rocky (LPH)** Mountain region. • Medical Center of the Rockies (MCR) • Memorial Hospital Together Northern Colorado, Metro Denver and Southern Central (MHC) Colorado regions provide unparalleled patient care in the • Memorial Hospital North (MHN) communities UCHealth serves. With Magnet® designations at • Poudre Valley Hospital several of UCHealth hospitals, multiple “Best Hospital” rankings (PVH) by U.S. News & World Report, and several Nightingale award • UCHealth Medical Group (UCHealthMG) winners, UCHealth improves lives. • University of Colorado Hospital (UCH) • Yampa Valley Medical UCHealth Distinctions Center (YVMC)*** • Four consecutive Magnet designations by the American • Affiliated Hospitals: Nursing Credentialing Center (Poudre Valley Hospital and o Ivinson Memorial Hospital, Laramie, University of Colorado Hospital), an accomplishment fewer than Wyoming 30 hospitals worldwide have achieved. Medical Center of the o Sidney Regional Medical Center, Rockies is also a Magnet designated hospital. Sidney, Nebraska • Multiple rankings among the best hospitals in the country by US News & World Report, other rating services, and ** LPH opened on 8/31/17. *** YVMC officially joined healthcare organizations that closely examine medical UCHealth on 9/1/17. specialties.
• Multiple Nightingale Award winners for excellence in nursing care. • Medical outcomes above state averages in many areas. • Deep involvement in implementing Institute for Healthcare Improvement, patient safety, and clinical quality initiatives.
In response to increasing competition, the need to ready for health reform, and provide state of the art information technology, the alliance also offered greater efficiencies that neither organization could achieve on its own; the opportunity to combine academic-based and community-focused medicine, bring innovative and leading-edge care to patients throughout the Rocky Mountain region; significant market opportunities for a broader system in areas such
A www.summittalentgroup.com PARTNER Page | 6 as cancer care, cardiac services and Perioperative logical services as well as a vehicle to align with other healthcare organizations.
UCHealth’ s goal is to build on the unique community character, culture and role of each entity, maintain the top rankings of each entity, while simultaneously reflecting the role of each party as a member of a larger system with enhanced ability to serve its communities and the western United States. The overarching goals of University of Colorado Health are to: (a) provide high quality, responsive, compassionate, comprehensive and technically state-of-the- art care on a cost-effective basis to patients in the State of Colorado and the Region and (b) advance, nurture, support and expand the mission and programs of the University of Colorado’s health sciences schools. UCHealth will support and nurture the development of its hospitals and related facilities, supported by academic programs appropriate to each location, and will support and advance the missions of the members.
Organizational Governance
UCHealth is governed by an 11-member fiduciary Board of Directors. Entity-specific hospital boards at remain to oversee medical staff and credentialing, quality, joint commission, and oversight of other day-to-day operating activities. UCHealth is not an agency of the state government and is not subject to administrative direction or control by the Regents of the University of Colorado (the Regents) and is not financially accountable to the Regents, although the State of Colorado reports UCHA as a component unit. Hence, maintaining positive working relationships with the Regents is critical.
A www.summittalentgroup.com PARTNER Page | 7 The University of Colorado Health and Welfare Trust is a VEBA Trust formed in 2010 by the University of Colorado, University of Colorado Hospital and University Physicians, Inc. so that the three organizations could self-insure for health insurance provided to their employees. The CHRO for UCHealth is a member of the Trust Committee which oversees the activities of the Trust.
Mission Vision Values We improve lives. In big ways through learning, healing and discovery. In small, personal ways From health care to health. Patients first | Integrity | Excellence through human connection. But in all ways, we improve lives. 24,000 Employees. One Mission.
Together We Improve Lives.
Key Operational Statistics (From Fact Sheet 2019)
Southern Region Northern Region Metro Denver UC Health MHC MHN GVH PPRH PVH MCR YVMC LPH GH UCH HRH BFH Total Current Available 435 98 22 15 296 187 34 51 50 690 87 22 1,987 Hospital Beds Hospital 33,815 9,440 1,159 671 18,985 15,826 1,769 4,145 N/A 49,706 99 500 136,115 Admissions Surgeries 14,575 6,420 2,383 408 9,373 10,651 3,207 6,579* N/A 30,836 22 621 85,075 Outpatient 260127 21,035 246 7,464 304,214 49,707 63,719 8,974 N/A 1,319,516 100 N/A 3,883,870 Clinic Visits Outpatient Clinic Visits 636,386 1,063,503 95,374** 1,795,263 UCHMG Emergency Dept. 143,995 33,119 10,227 8,368 66,277 59,391 8,065 17,836 N/A 149,275 233 9,308 506,094 Visits Babies 2,415 2033 N/A N/A 1,897 1,684 271 692 N/A 3,694 12,686 Delivered Employees 5,400 8,900 9,700 24,000
*LPH Surgeries also reporting for Longs Peak Surgery Center (LPSC) ** Metro Denver UCHealth Community Services also had 53,505 Outpatient Visits
A www.summittalentgroup.com PARTNER Page | 8 Hospitals in the UCHealth System
University of Colorado Hospital (UCH) is the Rocky Mountain region's leading academic medical center and one of the premier healthcare institutions in the country and is a four-time Magnet designated hospital. Founded in 1921 by the Colorado General Assembly, as part of the University of Colorado Medical Campus, UCH is where patient care, research and education converge to establish the future of healthcare delivery. UCH is also internationally respected for its exceptional teams of medical specialists, its remarkable medical outcomes and its overall clinical excellence. Year after year, the facility has consistently ranked among the top hospitals in the country by the most prestigious rating agencies, including the following:
• UCHealth is proud to have been named to the 2017-18 US News & World Report Honor Roll. This recognition is awarded to the top 20 hospitals in the U.S. known for delivering the highest quality health care. In addition, US News also recognized University of Colorado Hospital for 11 nationally ranked specialties, as well as once again being ranked #1 in Colorado. • UCH has been ranked by U.S. News & World Report consecutively and is among a handful of hospitals in the nation to rank nationally in multiple specialties. The Best Hospitals report was created more than 20 years ago to identify hospitals exceptionally skilled in handling the most difficult cases, and the rankings are driven mostly by objective data including survival rates and patient safety. • The U.S. News Best Hospitals report ranks 11 specialties at UCH among the best in the United States and nine other specialties as “high performing.” Several UCH specialties made significant jumps on the national rankings including: orthopedics, Perioperativelogy, kidney disorders and cancer. • UCHealth’s unique partnership with the University of Colorado Cancer Center – the only Comprehensive Cancer Center in Colorado designated by the National Cancer Institute (NCI) and one of just 45 in the country — gives our patients the benefit of cutting-edge science and the expertise of an academic center close to home.
Financial Performance - Financially, UCH is one of the most successful academic medical centers in the United States. For FYE June 30, 2014, total operating revenue was $1.12 billion with operating income of $120 million (10.7% operating margin) and a Medicare Case Mix Index of 2.0. Unaudited 10 months ended April 30, 2015 total operating revenue was $1.06 billion with operating income of $153 millio n (14.4% operating margin).
Location - UCH is located on the Anschutz Medical Campus. UCH is the primary teaching hospital for the University of Colorado Health Professional Schools which is comprised of the Schools of Medicine, Nursing, Pharmacy, Dentistry and Public Health. The Anschutz Medical Campus, with completely new construction of clinical, teaching, and research facilities, is
A www.summittalentgroup.com PARTNER Page | 9 unparalleled in the United States. In addition, many other health care, scientific and medical enterprises have been attracted to the area including Children’s Hospital Colorado, University Physicians Inc., the Fitzsimons Life Sciences District, a bioscience park, and the VA Medical Center is under construction on the campus.
The component parts of UCH include: • The Anschutz Inpatient Pavilion, a 620-bed acute care hospital • The Anschutz Outpatient Pavilion, home to 60+ clinics. • The Anschutz Cancer Pavilion, the renowned clinical services of the University of Colorado Cancer Center, a NCI designated cancer and one of only 21 Nationally Comprehensive Cancer Network-designated cancer centers with outcomes that far exceed state and national averages. • The UCHealth Eye Center recently named one of the 10 best ophthalmology centers in the country. • The Center for Dependency, Addiction and Rehabilitation (CeDAR), the region's premier residential and treatment center for adults and families afflicted with alcoholism, and substance dependencies.
Poudre Valley Hospital (PVH), operates 270 regional medical center and is a non-sectarian, general acute care hospital, in Fort Collins, Colorado and is a four-time Magnet designated hospital. PVH includes Mountain Crest Behavioral Health Services, a behavioral health facility that helps adults and adolescents with mental health and substance abuse issues. PVH specializes in orthopedic surgery, Perioperative science, cancer, bariatric weight-loss surgery, and women and family services for residents of northern Colorado, southern Wyoming and western Nebraska. PVH, including Medical Center of the Rockies, is a recipient of the Malcolm Baldrige National Quality Award and one of Thomson Reuters’ top 15 health systems in the nation.
Medical Center of the Rockies (MCR), a two-time Magnet designated hospital operates 166 available beds and is a regional medical center in Loveland with a full spectrum of services and specializing in heart and trauma care. Surgical services include: general surgery, cardiothoracic, orthopedic trauma, Perioperative logical trauma, and robotic-assisted surgery.
A www.summittalentgroup.com PARTNER Page | 10 MCR is a 136-bed regional medical center in Loveland, Colo., with a full spectrum of services and specializing in heart and trauma care. MCR has two intensive care units, a birthing center and well-baby nursery, a medical nursing unit, a surgical nursing unit, and full-service radiology and laboratory. Heart Center of the Rockies and Trauma Center of the Rockies are also located at MCR. Medical Center of the Rockies is located northwest of Interstate 25 and U.S. Highway 34 at 2500 Rocky Mountain Ave.
UCHealth Memorial Hospital Central (MHC) in Colorado Springs is an award winning, 413-bed hospital that has been recognized nationally for quality, research and outcomes. Providing a comprehensive list of inpatient and outpatient services at our Central and North facilities, as well as at multiple outpatient locations.
The only Comprehensive Stroke Center in southern Colorado. As the only hospital in the region with multiple teams of neurosurgeons and neuro-interventional physicians on-call 24/7, Memorial Hospital Central has the unique capabilities to quickly and expertly treat every kind of stroke or brain aneurysm. These advanced capabilities are saving lives and improving outcomes for patients because time is crucial in the treatment of stroke. MHC is a tertiary, Level I Trauma Center, general acute care hospital operating the busiest emergency room in Colorado with over 103,000 visits annually.
Memorial Hospital North (MHN) operates 74 available beds and is a non-sectarian, general acute care hospital. It began a large project to meet the growing area to include: expanding the Emergency Department, adding two operating rooms and increasing inpatient beds to 108 with additional room to grow in the future.
UCHealth Pikes Peak Regional Hospital (PPRH) has 15 available beds and is located just outside Woodland Park, Colorado. Featuring all private rooms beneath a stunning view of America’s mountain, Pikes Peak, this beautiful facility truly provides the region a higher level of health care. PPRH officially joined UCHealth in April 2018.
UCHealth Broomfield Hospital (BFH) has 22 available beds and provides advanced, close- to-home care for patients in Broomfield and Boulder counties. BH has a comprehensive Outpatient Surgery Center, high complexity laboratory services, three advanced operating
A www.summittalentgroup.com PARTNER Page | 11 suites, a four-bed Intensive Care Unit, full radiology suite including CT scanner, digital x-ray and fluoroscopy.
UCHealth Longs Peak Hospital (LPH) features the latest technology and innovation, including virtual ICU, virtual sitter service, and tele-psych for behavior health services. Wearable technology allows us to monitor blood pressure, pulse, respiration, and oxygen level on a continuous basis without disturbing patients.
LPH is a new, 51-bed community medical center providing a wide range of treatments, surgeries, and diagnostic tests for the communities of Longmont, Firestone, Frederick, Dacono, Erie and Mead. UCHealth LPH is a Level III trauma center, able to care for serious emergency and traumatic injuries.
UCHealth Grandview Hospital (GVH) in Northern Colorado Springs opened in 2017 as a state-of-the-art hospital caring for patients from minor injuries to complex medical conditions. GVH has 18 inpatient rooms; three advanced operating suites for general and orthopedic surgeries, four-bed intensive care unit; high-quality laboratory services; 24/7 emergency department staffed by board-certified emergency medicine physicians; comprehensive outpatient surgical center; advanced imaging technology; and 24/7 respiratory therapy techs.
UCHealth Yampa Valley Medical Center (YVMC) is a 39-bed acute care hospital providing sophisticated medical services to more than 51,000 outpatients annually. It is a non-profit, non- tax-supported community hospital that is dedicated to serving the needs of residents throughout northwest Colorado. YVMC officially joined UCHealth in September 2017.
UCHealth Highlands Ranch Hospital (HRH) is opening in March 2019 to meet the needs of a growing region. The population of this quickly growing area of Colorado is projected to increase by more than 25% by 2025. The Highlands Ranch Hospital campus will ensure residents have access to the highest quality care, close to home. The planned space will be 340,000 square feet with 87 inpatient beds and 6 operating rooms and much more.
UCHealth Greeley Hospital (GH) Established in 2019, UCHealth Greeley Hospital is a 50- bed, acute-care hospital providing high-quality outcomes in Greeley, from diagnostic tests to surgeries and treatments. In addition to the residents of Greeley, UCHealth Greeley Hospital is a convenient choice for the communities of Ault, Eaton, Evans, Johnstown, Kersey, Milliken, Severance and Windsor.
Information Systems Highlights: Epic electronic medical record (EMR), both inpatient and outpatient, has been installed system wide. The Enterprise Resource Planning system, Lawson HRIS system and KRONOS have also been installed.
A www.summittalentgroup.com PARTNER Page | 12 The Region Colorado Front Range
UCHealth system’s primary service area consists of the Colorado Front Range Urban Corridor stretching from Cheyenne, Wyoming to Pueblo, Colorado with parts of western Nebraska. University Hospital’s academic referral area includes Wyoming, Idaho, Montana, New Mexico, Nebraska, Kansas, South Dakota, and all of Colorado. UCHealth is headquartered in the Denver Metropolitan area, a seven- county metro area with a population of 2.9 million that comprises their Central Region, including Aurora, the third largest city in Colorado with 346,000 residents.
Outside of work, you’ll be living in one of the most beautiful and reputable state in the country.
Outdoor enthusiast? Art aficionado? Sports fan? Colorado is the place where life and work weave seamlessly together. From the Rocky Mountains to small town favorites to the Denver Metro landmarks, working for UCHealth and living in Colorado is the best of both worlds. Colorado has been among the Top 10 states in The Gallup Healthways Well Being Index each year since 2008 and our cities and communities are regularly listed amongst the most desirable places to live and raise a family. In fact, Money Magazine voted Denver the “Best Place to Live in the West” in August, 2015 and in January of 2015 ApartmentList.com named Fort Collins, Loveland, Thornton, Castle Rock and Longmont as Colorado’s Top Five locations to raise a family.
For the sports enthusiast, we’re also home to five professional sports teams including the NFL Broncos, NBA Nuggets, MLB Colorado Rockies, NHL Avalanche and Major League Soccer’s Colorado Rapids.
Due north of Denver lies beautiful Fort Collins, Loveland and Longmont, home to Colorado State University and gateways to the Rocky Mountains. Here “live, work, play” takes on new meaning as life seamlessly transitions from work to play.
Fort Collins and Loveland boast more than 60 miles of paved trails for commuting and recreation plus miles of hiking and mountain biking trails. For the water enthusiast, there are many local lakes and rivers for boating, paddle boarding or fishing.
Old Town Fort Collins and Loveland offer many locally owned restaurants and more than 20 locally owned but regionally acclaimed microbreweries. Local shopping, farmers’ markets, parks and museums round out the culturally diverse, yet small town feel of Northern Colorado.
A www.summittalentgroup.com PARTNER Page | 13 Longmont, future home to UCHealth’s Long Peak Hospital, was named one of the best places to live in 2014 by 24/7 Wall St. With the Rocky Mountains as its backdrop, Longmont offers small town life only 20 minutes from Denver. Activity abounds on Union Reservoir with more than 700 acres for water enthusiasts. Walkers, runners, cyclists and anyone who loves to be outside will enjoy the 42 miles of paved trails. A lively downtown with music, art and fine dining rounds out the total Colorado experience.
Head south of Denver and you will find Colorado Springs, home to Garden of the Gods National Park, Pikes Peak and world-renowned rock climbing. Colorado Springs, nestled at the base of the Southern Rockies, embodies the Rocky Mountain lifestyle—you live here, you play here.
Colorado Springs offers it all—fishing, rafting, hiking, mountain biking, golfing, or enjoying museums and restaurants—in a scenic landscape. With a population of 600,000, the possibilities are endless. Downtown offers unique and exciting restaurants where you can eat al fresco or next to a warm fire with friends. Colorado Springs also offers some of the most distinctive entertainment in the state. It is home to the Colorado Balloon Classic (an annual hot air balloon festival), the United States Olympic Training Center and the Cheyenne Mountain Zoo. Just north of town sits the United States Air Force Academy, where you can enjoy watching NCAA Division 1 football, men’s and women’s basketball, or even a college level ice hockey game. Colorado offers it all: outdoor lifestyle, big city amenities and a place to call home.
In Colorado Springs, you’ll enjoy: • Enjoy the outdoors with hiking, biking, rock climbing all just outside your back door • Skiing, snowboarding and white-water rafting are a short drive away • 300 days of sunshine per year without humidity • Home of Pikes peak, Garden of the Gods, the Broadmoor, Cheyenne Mountain Zoo, and the Olympic Training Center • A college town with Colorado College, University of Colorado, Colorado Springs and the Air Force Academy • First class public, private and charter schools • World Arena and Pikes Peak Center bring to town top-rated artists and entertainment • Sporting events include: Colorado College hockey, Air Force football and basketball, UCCS basketball, Sky Sox baseball, Switchbacks soccer, Pikes Peak International Hill Climb, and USA Pro Cycling Challenge • Reasonable cost of living and housing (average housing cost $255,000)
For more information on the Colorado Springs Area, please consult the following websites: www.visitcos.com or www.colorado.com/meetingsgroups/colorado-springs-visitor-information-1
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Summit Talent Group Contact Information
Summit Talent Group is a boutique executive search and interim leadership placement firm with a national practice in healthcare.
Summit Talent Group Staff
Seth Lee, MSEd – President [email protected] 443.845.3902
Joann Sherrer-Fornoff, MBA SPHR – Vice President [email protected] 443.452.8855
Carolyn Banas, BA – Operations Manager [email protected] 443.325.7300
Lexie Rankin, BS – Senior Researcher/Lead Generation Specialist [email protected] 443.629.5791
Josh Webb – Associate Researcher/Lead Generation Specialist [email protected] 301.302.1567
Jackie Webb, MAEd – Data Entry Specialist [email protected] 443.325.7300
Vic Sonnino, MD MBA – Chief Medical Executive Consultant [email protected] 443.325.7300
Office Address 5850 Waterloo Road, Suite 140, Columbia, MD 21045 www.summittalentgroup.com | 443.325.7300
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