Process for monitoring Radiant_Report SQL Job and RadiantReportsMail windows scheduler 1)Process Description:

1.1) Radiant_Report SQL Job: A new SQL Job(10.90.5.5) named Radiant_Report was created on 1/28/2013. It occurs every day at 3:00:00 AM EST. The purpose of the job is to execute the data from SQL DTS Package Radiant_Report. The package in turn connects to the Radiant server (172.27.59.52) and then truncates the tables associated with the Radiant_Report DB(10.90.5.5) and updates the data, which can be viewed through the Websites

Unaccepted Invoices: http://app.teamchurchs.com/RadiantReports/unacceptedinvoices.aspx

Unaccepted Credits: http://app.teamchurchs.com/RadiantReports/unacceptedCredits.aspx

1.2) RadiantReportsMail Windows scheduler: RadiantReportsMail Scheduler task is created(10.90.1.4) for sending Email to Heather Weekly on Monday @ 8 AM EST. The config files mapped to the Task collects the data from the Radiant_Report database and converts them into excel format and email will be sent to the Customer. Helpdesk will also receive a copy (Bcc) of the report on Monday/weekly.

2)Issue Handling :

2.1) Radiant_Report SQL Job Failure: In the event of Job failure, Helpdesk will receive an email notification as shown below in the picture(Fig. 2a). We need to login to the SQL DB server(10.90.5.5) and navigate to the SQL server agent. Locate Radiant_Report job and re-run. It would take approx. 30 Minutes to finish. In the meantime collect the job failures error code and send it to the Development team for analysis.

2.2) Disable SQLJobs_schedularsStatus task: Once the Job is re-started and while it is in Execution, Disable SQLJobs_schedularsStatus windows scheduler task to avoid receiving incorrect notifications as show in the Pic 2a. We need to make sure to enable the task once the job run is successful.

(Fig.: 2a)

From: [email protected] Date: 2013-02-11 13:54 To: [email protected]; Churchs_IT_Helpdesk; Raghavender Y; [email protected] Subject: SQL Jobs Daily Status

Job Name Current Status Last RunTime Last RunOutcome Radiant_Report Completed 2/11/2013 3:00:00 AM Fail

Church's Process Document Page 1 Process for monitoring Radiant_Report SQL Job and RadiantReportsMail windows scheduler

2.2) Error in Radiant Report: The email will be sent as seen in the below picture (Fig. 2b) in the event of Failure of the scheduler task RadiantReportsMail. The issue should be reported to the Development team so that required action can be taken.

(Fig 2b)

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Church's Process Document Page 2