JOB TITLE: Health and Safety Manager

JOB & PERSON SPECIFICATION SERVICE MANAGER (FORENSIC MENTAL HEALTH)

JOB TITLE: Service Manager (Forensic Mental DEPARTMENT: Operations Health) REPORTS TO: A designated Area Manager COMPILER: Area Manager RESPONSIBLE FOR: Team Leader / Front line DATE: January 2013 support staff / domestic staff.

Role Summary (Tower Hamlets Forensic Service)

As Service Manager for the Tower Hamlets Forensic Service you will be responsible for a 24 hour supported, forensic mental health service and linked step-down facility. This comprises of 19 units of self-contained accommodation in a community environment, and a front-line staff team involving Specialist Support Workers, Night Support Workers and Assistant Support Workers.

You will hold overall responsibility for delivering a safe, effective and recovery orientated service, which enables a planned approach to moving individuals on to greater independence within a two year timeframe.

As the Service Manager (Forensic Mental Health) you will embody the face of the service, managing external relationships with agencies, clinicians, carers and the community. You will be responsible for delivering an integrated approach to reducing offending behaviours, rehabilitation, social inclusion and effective safeguarding and risk management.

In keeping with Look Ahead’s organisational aims you will be responsible for driving innovation in the context of this service. Developing safe approaches to personalised service options and delivering choice and control to customers, ‘core’ and ‘flexi’ arrangements and co-production will be key features of the provision.

Overall Purpose Service Managers are be responsible for the effective management of all service contracts within their designated patch, including line managing the relevant front line staff. Leadership and competence development in direct reports is a key responsibility of the role. The post- holder will also carry client group specialism responsibilities and be expected to link in with other managers and Area Managers to ensure the integration of specialisms and specialist practices across the whole organisation.

All post-holders will be adept in Customer Relationships Management, having primary responsibilities in relationships with commissioners and purchasing managers and other relevant external bodies across their patch. They will have strong commercial and financial capabilities, hold budget accountability and be effective negotiators and influencers. Responsible for quality/performance monitoring of their own service, they will ensure across their contract portfolio that Look Ahead achieves highly rated, best value/best practice services, driving service improvements, customer involvement programmes and seeking opportunities to support the organisation in business growth.

JD & PERSON SPEC Feb 2013 JOB & PERSON SPECIFICATION SERVICE MANAGER (FORENSIC MENTAL HEALTH)

Key Responsibilities The post-holder will be required to demonstrate strengths in all the indicators set out in the relevant Look Ahead Management Competency Models. More specifically, the post-holder will:

 Drive business planning activities related to the contract/service you are managing, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary.

 Using sound financial and accounting principles construct for approval and manage contract budgets to deliver on corporate and local contract financial targets.

 Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service. Work to continuously improve staff competence, ensure ownership of all HR issues and speedy and effective conflict resolution.

 Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective.

 Develop relationships with all relevant stakeholders to ensure service delivery excellence and maximise new business opportunities in your patch/borough.

 Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources

 Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation.

 Where appropriate to role, carry client group specialism activities, linking in with other managers and Area Managers to ensure focussed integration of specialisms across the whole organisation

 Effective employ the Quality Management System, using Look Ahead’s local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards.

 Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors.

 Develop and maintain excellent internal management relationships with all other Look Ahead departments & functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance.

 Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks.

 Deliver an out of hours on-call service for patch.

 Carry out other management duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead, including the management of other contracts within the designated patch, or an alternative patch, if such a need arises.

ROLE SPECIFIC COMPETENCIES (FORENSIC MENTAL HEALTH):

 Have a detailed knowledge and experience of working with: . Mental health diagnoses and common treatments, . The Mental Health Act , including forensic mental health orders and restrictions . Mental health services and statutory frameworks, including the CPA process . Medication management models . Working with individuals with dual / multiple diagnosis needs . Working with Personality Disorders . Common physical health conditions found within mental health customer cohorts

 Confidence and ability in managing the neighbourhood presence of the service and the impact this may have on the customer group.

 Reflecting the complex nature of working with adults with a forensic mental health background develop and lead on strategies that reduce offending behaviour, hospital admissions and incidents related to challenging behaviours, etc

 The ability to manage a whole team approach to support, ensuring effective team communications and an integrated approach to working with clinicians, carers/family members and broader support networks,

 The ability to lead and develop a culture of safe relational security, professional boundaries and whole team approach, providing clarity and guidance to all staff ensuring a confidence to undertake their responsibilities and an understanding of role limitations,

 Being able to lead a recovery-orientated vision for the service putting the customer at the heart of the care and support they receive

 The ability to implement and lead on effective approaches to positive risk management that enable individuals to live as independently as possible whilst ensuring the confidence of the team, all associated external agencies and the customer themselves.

 The ability to develop an excellent integrated service, able to support very complex customer group. Working with a great deal of external agencies, including clinicians, MAPPA panels, police/probation services, criminal justice agencies, community services and other stakeholders.

 The ability to lead effective responses to incident prevention and management, including Safeguarding.

PERSON SPECIFICATION: (Competency Framework - Middle Management)

LAHC Competency Model Framework

This generic framework mirrors the Balanced Scorecard Business system and its approach to the measurement of LAHC organisational effectiveness in four key performance areas: Customer Relationship Management (CRM); Business Processes and Operations (BPO); Leadership (L) and Results Orientation (RO).

CRM BPO

 Key Account (Service Planning)  Planning & Organising

 Relationship Building  Technical/Legal/Systems Knowledge  Relationship Management  Resource Utilisation

Leadership Results Orientation

 Vision/Culture  Commercial/ Business Acumen

 People Potential  Financial Awareness

 Communications Management  Performance Management

In submitting your CV / Application (dependant on the job you have applied for), consider what indicators you would expect to see under each of the three headings within each competency quadrant and demonstrate how you meet them.

Qualifications and Experience

Essential

3 years relevant experience managing mental health services which should include criminal justice services.

Educated to degree level or equivalent.

Holds or working towards relevant CMI/NVQ Level 4 or other business/management qualification.

Strengths in:

Customer Relationship Building/Management Leadership Verbal & Written Communication & Presentation Commerce & Finance Business Planning & Process

(Internal applicants not holding these qualifications will not be automatically disqualified but, dependent on assessment of performance in current role, potential, skills, knowledge, abilities & general competence, may be required to undertake to study for them)

Desirable

Nursing and or Social Work qualifications

Other relevant professional memberships and/or specialist qualifications.

Remuneration Package

Grade M1 or M2 dependent on the post designated:

Grade M1 Salary Range £25,000 - £38,500 + membership of Middle Management Performance Related Pay Scheme.

Grade M2 Salary Range £28,500 - £44,000 + membership of Middle Management Performance Related Pay Scheme.

Benchmark Salary: £35,000

The Company may change this Specification from time to reflect the changing needs of the business

JD & PERSON SPEC Feb 2013