Position and Candidate Specification

POSITION AND CANDIDATE SPECIFICATION

UNIVERSITY OF CALIFORNIA AT BERKELEY

ASSOCIATE VICE CHANCELLOR, INFORMATION TECHNOLOGY AND CHIEF INFORMATION OFFICER

Prepared by: Tarun R. Inuganti Kristine M. Johnson Carl Gilchrist Allison Koeppe Shannon Wollner

Assignment: 50341-010

Date: June 2012

Confidential: This document and the information contained within is confidential and is provided to the named recipient. This information has been prepared in good faith by Spencer Stuart but may require future verification or correction. Distribution or reproduction of this document and/or its contents is strictly prohibited. University of California at Berkeley May 2012 Page 2

POSITION SPECIFICATION

Client Company

The University of California (UC) invites nominations and applications for the position of Associate Vice Chancellor and Chief Information Officer of the Berkeley campus. The incumbent, Shelton Waggener, has left the organization to pursue other opportunities.

The University of California, Berkeley, a public land-grant university founded in 1868, is a member of the University of California system and the first of its ten campuses. Committed to a mission of teaching, research, and public service, UC Berkeley is one of the world’s preeminent universities. Its distinguished full-time faculty totals approximately 1,500, with 22 Nobel Prize recipients (including nine who are current faculty members), 32 MacArthur fellows and four Pulitzer Prize winners. Its 14 schools and colleges offer more than 350 academic programs supported by a stellar library collection and a system of world-class research museums, field stations, as well as widely acclaimed performing and fine arts centers. In recognition of UC Berkeley’s broad and deep excellence, respected sources have repeatedly ranked it among the world’s top universities in fields ranging from engineering and the physical and life sciences to the social sciences, arts, and humanities. It partners closely with the Lawrence Berkeley National Laboratory, located adjacent to the campus.

With 450,000 living alumni, the university currently enrolls 25,800 undergraduates who participate in over 1,200 student organizations and compete in 27 men’s and women’s intercollegiate sports. It attracts a top echelon of graduate students from around the world, and with 10,200 graduate students, it is the largest producer of Ph.Ds. in the United States. UC Berkeley is an engine of social mobility that attracts students of exceptional talent from all socioeconomic backgrounds. The large majority of undergraduate students are Californians and 35 percent come from low-income families, with more Pell Grant recipients than all eight Ivy League universities combined. About one-third of UC Berkeley’s undergraduates are first-generation college students. Student graduation rates exceed 90 percent.

The campus has annual revenues of more than $2 billion. About 10% of its funding comes from the State of California. Other sources of revenue include tuition/fees, federal government contracts and grants, and philanthropy, and the campus continues to develop new revenue opportunities to maintain its global leadership position.

UC Berkeley’s faculty and students are supported by a deeply committed, versatile and dedicated staff of 8,000 who serve as the core of the campus’s operational excellence. In 2009 the university developed an ambitious multi-year, multi-project cost-reduction initiative, Operational Excellence, to support greater efficiency and effectiveness in operations in order to redirect resources from administrative expenses and toward teaching and research.

For more information about the campus, please visit http://www.berkeley.edu. University of California at Berkeley May 2012 Page 3

Position Summary The Associate Vice Chancellor - Information Technology and Chief Information Officer (AVC-IT & CIO) is Berkeley’s senior technology executive and is responsible for strategic oversight of the campus-wide information technology function. Reporting jointly to the Executive Vice Chancellor & Provost (EVCP) and the Vice Chancellor for Administration & Finance (VCAF), the AVC-IT & CIO supports the general management of the campus by leveraging and leading the IT community in collaboration with faculty, staff, and students. Through the IT Leadership Group (ITLG), as well as partnership with other campus IT managers, the AVC-IT & CIO provides information technology leadership, vision, planning, coordination and implementation in a timely, cost effective way to enable both the strategic goals and operational needs of the entire campus community. The total scope of the IT community is approximately 800 FTE and over $140 million, exclusive of research spent on instrumentation. Ten departments and functions directly report to the AVC-IT & CIO1. These reporting units include over 500 staff representing approximately 400 FTE, and about 120 student employees representing approximately 35 FTE. The CIO’s direct operating budget of approximately $75 million includes about $35 million of recharge revenue, and $1 million to $2 million in grants and contracts.

The AVC-IT & CIO serves on a number of critical campus management committees including the Chancellor’s Cabinet, the Council of Deans, the Operational Excellence Coordinating Committee, the Institutional Data Council, and the UC system CIO Council. The immediate agenda for the new CIO includes several major initiatives framed by two overarching goals. The first goal is to provide the technology leadership to ensure the success of Operational Excellence and related technology projects already in the pipeline. The second is to build a robust and sustainable technology organization and governance structure that will best support the Berkeley campus going forward. Early on, the new CIO will be expected to spend time with IT staff and campus stakeholders to assess strengths, gaps, and needs, and to quickly obtain clarity on the status of a large portfolio of IT projects, both in-process and planned. The challenge and opportunity for the next CIO is to achieve these goals in a fast-paced, resource-constrained environment with multiple stakeholders and continuously changing conditions. Key Relationships

Reports to: Executive Vice Chancellor and Provost Vice Chancellor for Administration and Finance

Direct reports: Director, Strategic Initiatives and Chief of Staff Director, Architecture and Middleware Director, Enterprise Data

1 See the Appendix for more details about reporting units. University of California at Berkeley May 2012 Page 4

Director, Infrastructure and Systems Director, Telecommunications Associate CIO, Administration

Dotted line reports Associate CIO, Academic Engagement Associate CIO, Student Associate CIO, Research Director of IT for Campus Shared Services

Other key relationships: Vice Provost, Teaching, Learning, Academic Planning and Facilities Vice Chancellor, Student Affairs Vice Chancellor, Research Chief Financial Officer Academic IT Leaders UC System CIOs

Major Responsibilities

 Supporting the Chancellor, Executive Vice Chancellor and Provost, and Vice Chancellor for Administration and Finance in the general management of the campus by leveraging the information technology (IT) community to make the campus’s administrative support functions and services more efficient and effective in a distributed computing environment.

 Serving as the senior technology executive on the campus, with responsibility for developing and leading an information technology vision for the campus that facilitates and enhances the research, teaching and public service missions of the University, in collaboration with faculty, students and staff.

 Leading and managing all central computing and communication activities including special information technology projects that are part of the Operational Excellence initiative.

 Building an environment that ensures the campus-wide IT community is attuned to faculty and student technology needs, whether through the ITLG or other outreach activities.

 Proactively assessing the talent within the campus-wide IT community including its ability to drive excellence in delivering IT capability to stakeholders. Assess, develop and motivate talent, ensuring a high performance team that is respected by all stakeholders. University of California at Berkeley May 2012 Page 5

 Facilitating open and collaborative discussion of campus IT plans and policies at all levels of the campus administration, including information officers in academic, research, and administrative units.

 Developing and promoting standards and guidelines for the deployment of computing, collaboration, and networking technologies throughout the campus.

 Building an enterprise-level IT environment through the use of professional technology-acquisition practices.

 Leading the efforts to formulate and implement an effective computer network security plan and the information privacy risk assessment function for the campus.

 Developing campus policies on the appropriate uses of information technology, including digital information, electronic communications, networks, and computers.

 Providing an information technology perspective on campus-wide management committees such as the Chancellor’s Cabinet, Council of Deans, Operational Excellence Coordinating Committee, Institutional Data Council, and others.

 Representing the campus on University of California information technology planning and operational task forces and committees such as the UC Information Technology Leadership Council, and, as appropriate, playing a role in national organizations and initiatives as appropriate (e.g., Educause, Internet 2, CENIC, Kuali, etc.). University of California at Berkeley May 2012 Page 6

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

 Significant experience as a senior technology leader in a large, complex and diverse higher education, governmental, or commercial organization.

 Experience directing and managing within a dynamic and challenging environment, working inclusively through people to achieve shared objectives. Proven ability to work in a decentralized environment with numerous stakeholders in order to achieve consensus and support of IT projects and initiatives.

 Strong change management and leadership skills, and the ability to apply them to implement new systems and redesign work. The ability to optimize technology to a sustainable advantage in the advancement of the organization’s mission.

 A conceptual thinker with a strong strategic business sense, who is organizationally savvy and personally effective.

 Experience in sourcing strategies and vendor management. Proven ability to manage the fiduciary responsibilities of a large and complex budgetary process.

 An undergraduate degree, ideally in computer science, business administration or a related major. A graduate degree, while not required, is helpful.

Critical Competencies for Success

 Leadership: An outstanding communicator who can build credibility with the senior leadership team, the various constituent groups at the University and the IT teams. He/ she will be a self-starter who can excel in a decentralized environment with the personality, style and experience to be seen as a key enabler to the University’s mission. This new CIO will bring a passion for satisfying diverse user needs in a complex environment and develop a strong customer service orientation, building collaborative relationships, evangelizing the mission and role of IT while being recognized as a true partner to the organization. The new CIO will demonstrate this by:

o Possessing exceptional analytical skills and a high degree of awareness, with the conceptual ability to understand the key institutional drivers. University of California at Berkeley May 2012 Page 7

o Possessing an understanding of and a passion for keeping current on emerging trends and paradigms in computing. Must be able to integrate these trends into a coherent vision for the future of computing in a university setting.

o Exhibiting an ability to influence and motivate the organization to embrace technology and adopt changes in business processes, while reaching agreements regarding competing priorities.

o Focused on the continuous assessment and development of the technology staff.

 Strong execution mindset: Drives agile execution of day-to-day operations and continuous improvement initiatives, along with the management of critical projects and programs. This leader will work closely with the user community to create tactical and strategic plans, and ensure objectives and timetables are aligned with the needs of the various departments across the campus. He/she must have a strong project and process orientation. He/she measures his/her success by the successes of others and will position IT as a reliable partner. It is essential that this individual have the ability to solve problems, coach and mentor people, and take decisive action to rectify any divergences. This leader will bring strong financial management and budgetary preparation skills. He/she will accomplish this by:

o Working closely with university stakeholders to create tactical and strategic plans, and ensuring that objectives, timelines and resources align appropriately.

o Solving problems that arise on a daily basis, while ensuring the forward movement and completion of ongoing initiatives.

o Creating and instilling a project management methodology and process that is reviewed continuously against metrics.

o Setting up a project portfolio process which fosters transparency and ownership of projects/ priorities by campus leaders and users alike.

o Continuing to develop an agenda with a governance model that enhances transparency, standardization and prioritization.

Other Personal Characteristics University of California at Berkeley May 2012 Page 8

 Aggressively pursues excellence and measures achievements not only by immediate functional results, but by the success of the entire campus.

 A leader with strong management skills including sound budgetary judgment, effective communication (verbal and written) and organizational skills.

 Someone who will relate well within the campus’ setting and is equally at ease in the academic community.

 A person of unquestionable integrity, with high professional standards and a strong work ethic.

APPENDIX

Reporting Units:

Key functional divisions with single reporting lines to the AVC-IT & CIO and with budget authority include:

 Platform Services Infrastructure: Responsible for providing core systems platforms used most commonly for computing and storage. Cost-effectively delivers commodity infrastructure products and services such as: storage, physical and virtual servers, system administration, co-location, etc. Invests in systems and processes that will enable the IT community to easily and economically use products and services provided by UCB and external providers. Primary clients are the Associate CIOs and IT organizations in the academic units or other groups with specialty needs who can leverage Platform Services architecture and services in standard ways.

 Telecommunications: Provides a core set of common, ubiquitous communication capabilities for the UCB community. Focused on cost-effective delivery of common products and services such as: cellular, WiFi, wired data/voice, and data, system and network security. Invests in systems and processes that provide uniform coverage and ease of use, and focuses innovation on making it easier and less expensive for customers to use products and services. Also has day-to-day responsibility for technology security operations. The primary customer is the entire campus community with guidance for direction coming from the Associate CIOs and limited private campus network clients. University of California at Berkeley May 2012 Page 9

 Enterprise Data: Responsible for providing services and consulting to make campus institutional and departmental data easily accessible, reliable and secure. Provides database services and support for the most commonly used databases on the UC Berkeley campus. Delivers Enterprise Data Warehouse and Business Intelligence solutions to integrate data from key subject areas, and supports the reporting and analysis needs of the campus (operational, ad- hoc analysis, publicly accessible, statistical packages and predictive analytics). Engages with Institutional Data Council to jointly develop and deliver standards, technologies and processes including data governance, master data management, interface registry, and processes to facilitate the quick and secure delivery of reliable data to users and improve reuse of data delivery methods. Primary clients are ITLG members and members of the IDC.

 Architecture, Middleware and Common Application Services: Responsible for architectural standards for campus infrastructure, applications and tools through a collaborative process with campus technical community. Responsible for business analysis, demand planning and development or selection of appropriate tools for campus developer community. Provides ubiquitous identity management through the person registry and the following campus services: LDAP directory, 2-Factor, InCommon Silver Assurance, InCommon Certificates and CAS / Shibboleth web-based authentication. Responsible for tools that include access management request/review/approval workflow for campus applications. Supports access provisioning for profiles and groups. Primary clients are ITLG members listed above and other technology units on campus.

 Associate Vice Chancellor’s Office: Negotiates strategic software agreements for the campus, manages day-to-day financial services including the organization’s budget, finance and personnel functions. Leads the Technology Program Office that provides program and project management and oversight for major campus technology projects. Provides leadership, oversight and guidance to the campus IT governance process, including IT Funding Requests and IT Bank investment pool. Responsible for IT strategic planning activities for the campus. Leads communications services supporting Campus Technology activities and supports the AVC & CIO in engagement with campus leadership.

Other departments with dual reporting lines and without budget authority include:

 Student Experience: Responsible for business systems analysis, demand planning, and applications development or sourcing for all student-facing systems. Implements technology solutions including Registration, Enrollment, University of California at Berkeley May 2012 Page 10

Financial Aid, Student Advising, Housing & Dining, Student Life, Student Government, and other student-focused application environments. Primary clients on the campus are the Student Affairs control unit, the Graduate Division and the student population. The Associate CIO for this area is a dual report to the Vice Chancellor (VC) Student Affairs.

 Administrative Systems: Responsible for business systems analysis, demand planning and applications development or sourcing for all administrative environments systems. Implements technology solutions in administrative areas such as Finance, Budget and Planning, Accounts Payable/Purchasing, Campus Accounts Receivable, HR Management Systems, Payroll & Time Keeping, Public Safety Systems, Development and fundraising systems, Facilities systems, building and plant maintenance. Primary clients on the campus are VC Facilities, VC University Relations, and VC Administration and Finance. The Associate CIO for this area is a dual report to the VC Administration and Finance.

 Academic Engagement: Responsible for business systems analysis, demand planning, systems management for learning spaces, and applications development or solutions sourcing for all environments that directly support faculty and students in the teaching and learning process. Responsible for all campus general learning spaces including computer labs, classrooms, lecture halls and dynamic collaboration sites. Also responsible for all applications development or sourcing for solutions in the classroom or academic process including teaching, advising, learning management and grading. Primary clients are faculty and students, working closely with Academic Senate and Deans. The Associate CIO for this area is a dual report to the Vice Provost for Teaching, Learning, Academic Planning and Facilities.

 Research Technologies: Responsible for research systems analysis, demand planning and systems management for campus research enterprise, including technologies that support modeling, simulation, data management and analytics as they pertain to researchers and research activities at the institution. Responsible for developing strategies for facilitating access to research technologies: high performance computing, large data analytics and visualization, or capabilities in direct support of specific research initiatives. Has responsibility for campus data lab and for museum and collection systems. Primary clients are individual PIs, Deans and VC Research. The Associate CIO for this area is a dual report to the Vice Chancellor of Research.

 Director or Associate CIO for IT Shared Services: End User Services focused position dedicated to supporting all individuals (faculty, staff and University of California at Berkeley May 2012 Page 11

students) who are subscribed to the campus Shared IT Services. Responsible for design and operations of all business processes associated with technology end user support including provisioning and de-provisioning of accounts and devices, remote and virtual support via chat, video, voice and remote control, as well as the teams providing tier two support. Primary clients are staff and faculty who have subscribed to campus Shared IT Services and functional owners including HR, Finance, Research, Student, as well as IT staff involved in the architecture and deployment of the solutions that need support. The Director for this area is a dual report to the Executive Director of the Campus Shared Service Center.