ISO 9000 Introduction and Support Package: Guidance on Some of the Frequently Used Words

Date: 2012-01-30

Reference

ISO/TC176/SC1 N 400 ISO/TC176/SC1/WG1 N 318

ISO 9000 Introduction and support package: Guidance on some of the frequently used words found in the ISO 9000 family of standards

This document supersedes:  ISO/TC176/SC1 N399  ISO/TC176/SC1/WG1 N317

Changes : Use of the word “Outsource” in ISO 9001 : 2008

Previous version

NOT USED IN verb obtain goods or services from an outside supplier 9001:2008 when considered as an alternative to carry out the ISO 9004:2009 associated process within the own organization (Clauses 6 and 7 [as adjective “outsourced”])

Current version

Outsource verb obtain goods or services from an outside supplier USED IN 9001:2008 when considered as an alternative to carry out the (Clause 4 and table associated process within the own organization B.1) [as a verb “outsource” and as an adjective “outsourced”] ISO 9004:2009 (Clauses 6 and 7 [as adjective “outsourced”])

1. Introduction

Great care has been taken during the development of ISO 9001 and ISO 9004 to use the correct English words to describe the concepts involved, to assist text writers in consistent references to the concepts and to assist in their readability and translation. The objective is to achieve consistency of language throughout the documents to reduce confusion, in support of the technical vocabulary found in ISO 9000:2005.

1 ISO 9000:2005, Quality management systems - Fundamentals and Vocabulary

The table below provides the selected dictionary meanings for common words, which should be applied when writing, translating or using the standards.

2. Table of common words used in the ISO 9000 family of Standards

Word Meaning accordance noun (in accordance with) in a manner conforming with ISO 9001:2008 (Clauses 7 and 8) ISO 9004:2009 (Clauses 7 and 8) activity noun action in pursuit of an objective ISO 9001:2008 (Clause 0.2) ISO 9004:2009 (Clauses 1, 4, 6 and 9) adequacy noun sufficiency to satisfy a requirement ISO 9001:2008 (Clauses 4, 5 and 7) ISO 9004:2009 (Clause 8) adjustment noun act of making something to match a standard ISO 9001:2008 (Clause 7) NOT USED IN ISO 9004:2009 analysis noun detailed examination of the elements or structure of ISO 9001:2008 something (Clause 8) ISO 9004:2009 (Clauses 7 and 8) appropriate adjective suitable (for, to) ISO 9001:2008 (Clauses 5, 6, 7 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 8 and A.5) applicable adjective - relevant ISO 9001:2008 - appropriate (Clauses 0.1, 0.3, 1, 4, - possible to apply 6, 7 and 8) ISO 9004:2009 (Clauses 1, 6, 8 and A.6) assess verb determine the value of ISO 9001:2008 (Clauses 0.1, 5 and 7) ISO 9004:2009 (Clauses 4, 5, 6, 8, 9 and A.4)

2 Word Meaning authority noun - power to command or give a final decision ISO 9001:2008 - body that has legal powers and rights (Clauses 5 and 8) ISO 9004:2009 (Clause 7) available adjective able to be used or obtained ISO 9001:2008 (Clause 4) ISO 9004:2009 (Clauses 5, 6, 7, 8 and 9) awareness noun knowledge or perception of a situation or fact ISO 9001:2008 (Clauses 5 and 6) ISO 9004:2009 (Clause 8) calibration noun act of aligning the accuracy of a measuring ISO 9001:2008 equipment to a known standard (Clause 7) NOT USED IN ISO 9004:2009 can verb ISO/IEC Directives Part 2 Annex G - be able to - there is a possibility of - it is possible to cannot verb ISO/IEC Directives Part 2 Annex G - be unable to - there is no possibility of - it is not possible to commitment noun state of being dedicated to a cause or policy ISO 9001:2008 (Clauses 5 and 7) ISO 9004:2009 (Clauses 5 and 9) communication noun action of sharing or exchanging information or ISO 9001:2008 ideas (Clauses 5, 6 and 7) ISO 9004:2009 (Clauses 5, 6, 8 and A.6) complaint noun an expression of dissatisfaction, displeasure or ISO 9001:2008 discontent (Clauses 7 and 8) NOT USED IN ISO 9004:2009 comply verb (person or organization) meet specified standards ISO 9001:2008 (Clause 5) NOT USED IN ISO 9004:2009

3 Word Meaning confirm verb support or establish the certainty or validity of ISO 9001:2008 (Clause 7) NOT USED IN ISO 9004:2009 conform verb - (item) meet specified requirements ISO 9001:2008 - to act in accordance with prevailing standards or (Clauses 4, 7 and 8) customs NOT USED IN ISO 9004:2009 consistent adjective - (consistent with) conforming to or in agreement ISO 9001:2008 with (Clauses 5 and 7) - coherent with ISO 9004:2009 (Clauses 6, 7, 8, A.2 and A.6) consistently adverb unchanging over time ISO 9001:2008 (Clause 1) ISO 9004:2009 (Clauses 4 and 9) control noun - power to direct, restrain or regulate ISO 9001:2008 - means of restraining or regulating (Clauses 0.2, 4, 7 and 8) ISO 9004:2009 (Clause 8) control verb - direct, restrain or regulate ISO 9001:2008 - restrain or regulate (Clauses 4, 7 and 8) ISO 9004:2009 (Clause 7) data noun facts used for reference or analysis ISO 9001:2008 (Clauses 7 and 8) ISO 9004:2009 (Clauses 4, 6, 8 and 9) define verb state or describe exactly the nature, scope or ISO 9001:2008 meaning of (Clauses 4, 5, 7 and 8) ISO 9004:2009 (Clauses 5, 6, 7, 8 and 9) demonstrate verb show clearly with objective evidence ISO 9001:2008 (Clauses 1, 7 and 8) ISO 9004:2009 (Clause 9)

4 Word Meaning deploy verb put into use or action NOT USED IN 9001:2008 ISO 9004:2009 (Clauses 4, 5 and A.2) deployment noun implementation NOT USED IN 9001:2008 ISO 9004:2009 (Clause 5) determine verb establish or find out with certainty by research, ISO 9001:2008 examination or calculation (Clauses 4, 5, 6, 7 and 8) ISO 9004:2009 (Clauses 5, 6, 7, 8, A.1 and A.2) distribution noun act of allocating to recipients ISO 9001:2008 (Clause 4) ISO 9004:2009 (Clause 5 and 6) disposition noun action of dealing with things in a particular way ISO 9001:2008 (Clause 4) NOT USED IN DIS 9004 documentation noun See Note 2 to ISO 9000:2005 clause 3.7.2 ISO 9001:2008 (Clause 4) A set of documents, for example specifications and NOT USED IN DIS records, is frequently called “documentation” 9004 enhance verb improve the quality, value or extent of ISO 9001:2008 (Clauses 1 and 6) ISO 9004:2009 (Clauses 6, 8 and 9) ensure verb make certain of ISO 9001:2008 (Clauses 4, 5, 6, 7 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8 and 9) essential adjective absolutely necessary ISO 9001:2008 (Clause 7) ISO 9004:2009 (Clauses 6, 8 and 9)

5 Word Meaning establish verb set up ISO 9001:2008 (Clauses 0.2, 0.4, 4, 5, 7 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, 9, A.1 and A.5) evaluate verb synonym: assess ISO 9001:2008 (Clauses 7 and 8) ISO 9004:2009 (Clause 5 and 6) exclusion noun item or eventuality specifically not covered ISO 9001:2008 (Clauses 1 and 4) NOT USED IN DIS 9004 expectation noun - belief about (or mental picture of) the future NOT USED IN - wishing with confidence of fulfilment 9001:2008 ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, 9 and A.2) experience noun practical contact with and observation of facts and ISO 9001:2008 events (Clause 6) ISO 9004:2009 (Clauses 6, 8, 9 and Annex B) facilitate verb - make easy or easier NOT USED IN - promote, help forward (an action, result, etc.) 9001:2008 ISO 9004:2009 (Clauses 7 and 8) feedback noun information given in response to a product, a ISO 9001:2008 person’s performance of a task, etc., used as a (Clauses 5 and 7) basis for improvement ISO 9004:2009 (Clauses 5 and 8) focus noun centre of interest or activity ISO 9001:2008 (Clauses 0.3 and 5) ISO 9004:2009 (Clause 4) framework noun essential supporting or underlying structure ISO 9001:2008 (Clause 5) ISO 9004:2009 (Clauses 4, A.2 and B.7)

6 Word Meaning functional adjective designed to be practical and useful ISO 9001:2008 (Clause 7) ISO 9004:2009 (Clauses 8, A.4, A.5 and Annex B) hardware noun See the definition of “product” in ISO 9000:2005 ISO 9001:2008 clause 3.4.2 (Clause 6) NOT USED IN DIS 9004 identify verb establish the identity of someone or somebody ISO 9001:2008 (Clauses 0.2 and 7) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, A.5 and A.6) identifiable adjective recognizable through a unique characteristic ISO 9001:2008 (Clause 4) NOT USED IN DIS 9004 impartiality noun state of being without prejudice or bias ISO 9001:2008 (Clause 8) NOT USED IN DIS 9004 implement verb put into effect or practice ISO 9001:2008 (Clauses 0.2, 4, 5, 6, 7 and 8) ISO 9004:2009 (Clauses 6, 7, 8 and 9) improvement noun action or process of making or becoming better ISO 9001:2008 (Clauses 2, 3, 5 and 8) See also “continual improvement” and “quality ISO 9004:2009 improvement”. (Clauses 4, 5, 6, 7, 8, 9, A.2, A.5 and A.6 ) independent adjective - not connected with another; separate (noun: independence) - not subject to another’s authority ISO 9001:2008 (Clause 0.3) NOT USED IN DIS 9004 integrity noun state of being whole; the condition of being unified ISO 9001:2008 or sound in construction (Clause 5) ISO 9004:2009 (Clauses 6 and 8)

7 Word Meaning irrespective adjective -in spite of ISO 9001:2008 - without regard to (Clause 5) NOT USED IN DIS 9004 justification noun evidence proving that something is right or ISO 9001:2008 reasonable (Clause 4) NOT USED IN DIS 9004 legible adjective possible to be read by a person or a machine for ISO 9001:2008 intended use (Clause 4) NOT USED IN DIS 9004 liaison noun communication or cooperation between people or ISO 9001:2008 organizations (Foreword) NOT USED IN DIS 9004 maintain verb cause or enable (a condition or state of affairs) to ISO 9001:2008 continue (Clauses 4, 5, 6, 7 and 8) ISO 9004:2009 (Clauses 3, 4, 5, 6, 7, 8 and 9) maintenance noun process or state of keeping (a system, service, ISO 9001:2008 building, machine, etc) in good order by checking (Clause 7) or repairing it regularly NOT USED IN DIS 9004 may verb ISO/IEC Directives Part 2 Annex G - is permitted - is allowed - is permissible measurable adjective able to be measured ISO 9001:2008 (Clause 5) ISO 9004:2009 (Clause 8) measure verb ascertain size, amount, or performance of ISO 9001:2008 (something) by comparison with a standard unit or (Clauses 0.2 and 4) with an object of known size ISO 9004:2009 (Clauses 4 and 8) methodology noun system of methods used in a particular field ISO 9001:2008 (Clause 0.2) ISO 9004:2009 (Clauses 8, 9 and A.5)

8 Word Meaning monitor verb observe and check over a period of time; maintain ISO 9001:2008 regular close observation over Clauses 0.2, 4 and 8) ISO 9004:2009 (Clauses 4, 5, 6 and 8) necessary adjective required to be done, achieved or present ISO 9001:2008 (Clauses 0.2, 4, 6, 7 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8 and 9) need noun a lack of something that is required ISO 9001:2008 (Clauses 0.1, 0.2, 4, 6, 7 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, 9, A.2, A.3, A.4 and A.5) objective noun something to be achieved ISO 9001:2008 (Clauses 0.1, 0.3, 4, 5, 6, 7 and 8) ISO 9004:2009 (Clauses 3, 4, 5, 6, 7, 8, 9 and A.2) objective adjective not influenced by personal feelings or opinions in ISO 9001:2008 considering or representing facts (Clause 0.2) NOT USED IN DIS 9004 obsolete adjective no longer produced or used; out of date ISO 9001:2008 (Clause 4) NOT USED IN DIS 9004 origin noun point at which something begins or arises ISO 9001:2008 (Clauses 4 and 8) NOT USED IN DIS 9004 Outsource verb obtain goods or services from an outside supplier USED IN 9001:2008 when considered as an alternative to carry out the (Clause 4 and table associated process within the own organization B.1) [as a verb “outsource” and as an adjective “outsourced”] ISO 9004:2009 (Clauses 6 and 7 [as adjective “outsourced”])

9 Word Meaning perception noun way of regarding, understanding or interpreting ISO 9001:2008 something (Clauses 0.2 and 8) NOT USED IN DIS 9004 performance noun - the ability to achieve something ISO 9001:2008 - the achievement itself (Clauses 0.2, 0.3, 5, 7 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 8, 9, A.2, A.3 and A.5) periodic adjective recurring or reappearing at regular intervals NOT USED IN 9001:2008 ISO 9004:2009 (Clause 8) physical adjective tangible or concrete ISO 9001:2008 (Clause 6) ISO 9004:2009 (Clause 6) plan noun scheme, programme or method worked out ISO 9001:2008 beforehand for the accomplishment of an objective (Clauses 7 and 8) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, 9 and A.1) plan verb decide on and arrange in advance ISO 9001:2008 (Clauses 0.2, 5, 7 and 8) ISO 9004:2009 (Clauses 6, 7, 8 and 9) practicable adjective capable of being done with means at hand and ISO 9001:2008 circumstances as they are (Clause 7) ISO 9004:2009 (Clause 8) preservation noun action or act of maintaining something in its original ISO 9001:2008 or existing state (Clause 7) NOT USED IN DIS 9004 previous adjective existing or occurring before something else in time ISO 9001:2008 or in order (Clauses 5, 7 and 8) NOT USED IN DIS 9004

10 Word Meaning process approach noun systematic identification and management of the ISO 9001:2008 processes employed within an organization and (Clause 0.2) particularly the interactions between such ISO 9004:2009 processes (Clauses 4, 7 and 9 ) promote verb further the progress of, support or encourage ISO 9001:2008 (Clause 0.2) ISO 9004:2009 (Clauses 4 and 6) property noun thing or things belonging to a person, persons or ISO 9001:2008 organization (Clause 7) NOT USED IN DIS 9004 protect verb keep safe from damage ISO 9001:2008 (Clause 7) ISO 9004:2009 (Clause 6) realization noun - action of achieving something desired or ISO 9001:2008 (Clause anticipated 1, 4, 7 and 8) - fulfilment ISO 9004:2009 (Clauses 6, 7 and 9) recognize verb - be fully aware of NOT USED IN - perceive or show acceptance of the validity or 9001:2008 reality of something ISO 9004:2009 (Clauses 7, 9 and A.6) regulatory adjective required, permitted or enacted by a rule or directive ISO 9001:2008 passed by an authority (Clauses 0.1, 1, 4 and 7) See also statutory ISO 9004:2009 (Clauses 1, 4, 6, 7 and 8) relevant adjective closely connected or appropriate to the matter in ISO 9001:2008 hand (Clauses 4, 5, 7 and 8) ISO 9004:2009 (Clause 5, 6, 8, A.2, A.3 and A.4) require verb express need essential to the fulfilment of ISO 9001:2008 something (Clauses 0.2, 1, 4 and 7) ISO 9004:2009 (Clauses 4, 9 and A.5)

11 Word Meaning resource noun stock or supply of materials, assets or personnel ISO 9001:2008 (Clauses 0.2, 4, 5, 6 and 7) ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, 9, A.2 and A.5) responsibility noun task which a person or organization is required to ISO 9001:2008 do or control as part of a job, role or legal (Clauses 1, 4, 5 and 7) obligation ISO 9004:2009 (Clauses 6 and 7) responsible adjective having an obligation to do something or having ISO 9001:2008 control over or care for someone (Clause 8) ISO 9004:2009 (Clauses 5, 6 and Annex B) retain verb - keep possession of ISO 9001:2008 - not abolish, discard or alter (Clause 4) NOT USED IN DIS 9004 retrievable adjective capable of being brought back ISO 9001:2008 (Clause 4) NOT USED IN DIS 9004 safeguard verb protect or prevent something undesirable (from ISO 9001:2008 happening) (Clause 7) NOT USED IN DIS 9004 scope noun extent of the area or subject matter that something ISO 9001:2008 deals with or to which it is relevant (Clauses 1, 4 and 8) ISO 9004:2009 (Clauses 1, 8 and A.5) sequence noun a particular order in which related events, ISO 9001:2008 movements, etc, follow each other (Clause 4) ISO/DIC 90004 (Clauses 5, 7 and Annex B) shall verb ISO/IEC Directives Part 2 Annex G - is to - is required to - it is required that - has to - only … is permitted - it is necessary

12 Word Meaning shall not verb ISO/IEC Directives Part 2 Annex G - is not allowed [permitted] [acceptable] [permissible] - is required to be not - is required that … be not - is not to be should verb ISO/IEC Directives Part 2 Annex G - it is recommended that - ought to should not verb ISO/IEC Directives Part 2 Annex G - it is not recommended that - ought not to skill noun ability to do something well ISO 9001:2008 (Clause 6) ISO 9004:2009 (Clauses 6 and 9) software noun See definition of “product” in ISO 9000:2005 clause ISO 9001:2008 3.4.2 (Clauses 6 and 7) NOT USED IN DIS 9004 specific adjective of or relating to a particular subject ISO 9001:2008 (Clauses 0.4 and 7) ISO 9004:2009 (Clauses 7, 8, 9 and Annex B) specify verb state explicitly, clearly and definitely ISO 9001:2008 (Clause 7) NOT USED IN DIS 9004 statutory adjective required, permitted or enacted by a written law ISO 9001:2008 passed by a body having the power to make laws (Clauses 0.1, 1, 4 and 7) See also regulatory ISO 9004:2009 (Clauses 4, 6, 7 and 8) strategy noun systematic plan of action to achieve an aim NOT USED IN 9001:2008 ISO 9004:2009 (Clauses 4, 5, 6, 7, 8, 9, A.2 and A.3) suitability noun characteristic of something that is right or ISO 9001:2008 appropriate for a particular purpose (Clauses 5, 7 and 8) ISO 9004:2009 (Clauses 6 and 8)

13 Word Meaning suitable adjective appropriate (for a particular purpose) ISO 9001:2008 (Clause 7, 8) ISO 9004:2009 (Clauses 6, 7 and A.5) supply verb make available for use ISO 9001:2008 (Clause 7) ISO 9004:2009 (Clause 5) systematic adjective done or acting according to a system ISO 9001:2008 (Clause 7) ISO 9004:2009 (Clauses 5 and 8) training noun act of developing a particular skill or type of ISO 9001:2008 behaviour through demonstration, instruction and (Clause 6) practice ISO 9004:2009 (Clause 6) unambiguous adjective having only one meaning ISO 9001:2008 (Clause 7) NOT USED IN DIS 9004 utilities noun services such as gas, water, electricity, ISO 9001:2008 telecommunication, etc. (Clause 6) NOT USED IN DIS 9004 validate verb carry out validation ISO 9001:2008 (Clause 7) See ISO 9000:2005 clause 3.8.5 NOT USED IN DIS 9004 validity noun conformity to fact, accuracy or precision ISO 9001:2008 (Clause 7) ISO 9004:2009 (Clause 8) verify verb carry out verification ISO 9001:2008 (Clauses 7 and 8) See ISO 9000:2005 clause 3.8.4 NOT USED IN DIS 9004 workspace noun area in which work is performed ISO 9001:2008 (Clause 6) NOT USED IN DIS 9004