JOB TITLE: Digital Programme Manager

JOB DESCRIPTION

DEPARTMENT: Transformation

UPDATED: February 2016

1. MAIN PURPOSE OF JOB

 Leading the planning, implementation and delivery of our digital transformation programme.

 To maintain the programme’s schedules, resolve problems whilst mitigating programme risks, ensuring deadlines are met.

 Establishing robust methodologies, providing a consistency of approach in the delivery of current and future activity.

 Management responsibilities of with those that fall under the Programme Manager’s remit through a matrix management structure.

 Developing relationships with key decision-makers and opinion-shapers across the organisation as well as external suppliers / partners.

 Providing regular updates on project status, accounting for project costs, time and budget.

 Champion the development of Samaritans digital products, platforms and services internally

 Supporting staff and volunteers in understanding best use and value of digital technologies for greater impact and effectiveness.

 Develop and maintain an effective programme of internal and external communications to inform and engage stakeholders and audiences with digital transformation activity.

2. POSITION IN ORGANISATION

 Reports into: Executive Director of Transition.

 Works closely with: Volunteers and staff at all levels with Samaritans.

 Liaises with: Members of an external Advisory Panel, contractors and third party agencies.

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role. 3. SCOPE OF JOB

 To manage the successful development and implementation of Samaritans digital transformation programme.

4. DIMENSIONS AND LIMITS OF AUTHORITY

 Supports the CEO, Deputy CEO and Executive Director of Transition with all major initiatives related to digital work on behalf of and for the organisation.

 Line and matrix management responsibility to ensure delivery.

 Covers for the Executive Director of Transition as required.

 Is an ambassador for organisation on all digital related work.

 Responsible for planning and controlling programme budget.

5. QUALIFICATIONS

 Educated to degree level.

 Recognised project / programme management qualification e.g. Prince2 or MSP.

 Additional training in Agile development or SCRUM methodologies is desirable but not essential.

6. SKILLS, KNOWLEDGE AND EXPERIENCE

 Analytical and problem solving - experience in the design and development of technical solutions to simplify and improve complex business processes.

 Procurement - experience of design and implementation of effective procurement processes to secure digital services.

 Commercial awareness - ability to interrogate tender returns and assess competitiveness alongside contract negotiation expertise.

 Programme Management - ability to integrate and adapt programme management methodologies to meet the skills and needs of an organisation.

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.  Digital change - significant experience of leading major digital change projects or programmes.

 Technical expertise developed in the digital sector and knowledge of current digital landscape and emerging trends.

 User ex/ co-creation - appreciation of how to ensure that user experience can be integrated into the service development process applying the principles of co-creation, market analysis and segmentation.

 Third sector - appreciation of the role and context of Samaritans services.

 Volunteering - appreciation and understanding of volunteer service delivery and ability to establish participative processes

 Mental Health - appreciation of the context in which Samaritans services are delivered; those that use our support; and the role that digital services can and do play in service delivery.

 Professional network - ability to build and maintain credible relationships with Samaritans strategic partners.

 Supplier management – demonstrable experience of managing third party suppliers, including pro bono work to develop effective digital solutions.

7. PERSONAL ATTRIBUTES

 Excellent interpersonal skills, specifically the ability to communicate with other staff members, volunteers and external agencies.

 Strong planning skills and an ability to multitask.

 Flexible, adaptable and ‘can do’ attitude.

 Enthusiastic about working with volunteers.

 Demonstrated ability to build and develop positive relationships.

 Able to schedule work effectively and meet deadlines.

 Natural collaborator and solutions orientated.

 Ability to inspire and communicate with a wide range of audiences translating the technical and complex into clear and concise language.

KEY DUTIES & KEY RESPONSIBILITIES

 Planning, implementing and execution of Samaritans Digital Transformation Programme.

 Establishing effective programme governance.

 Developing, managing and monitoring programme budget, priorities, KPIS and resourcing.

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.  Issuing progress reports and ensuring deadlines are met in a timely and efficient manner.

 Act as key programme interface between senior volunteers, executive, staff and suppliers.

 Matrix management of a Digital Technical & Support Team.

 Line management of Data & Insight Project Manager.

 Monitoring associated budgets and allocation of resources.

 Proactive management and mitigation of programme risk.

 Maintaining programme schedules and issuing progress reports in line with programme governance.

General Duties of a Samaritans’ Staff Member  Contribute to the effective and efficient running of the General Office as appropriate.

 Participate, as appropriate, in Staff forums and Meetings.

 Adhere to Samaritans’ Polices and Procedures that are in effect from time to time.

 Represent the General Office appropriately across the movement and Samaritans to the wider community as appropriate.

 Treat all colleagues, volunteers and members of the public with dignity and work within and adhere to Samaritans’ equal opportunities statement and polices.

Special Circumstances  Ability to work some evenings and weekends, including travel across UK and Ireland is essential

Signed by employee:______Date: ______

This job description is a statement of requirements at the time of writing and is not contractual. It should not be seen as precluding future changes after appointment to this role.