Client Services Executives

Client Services Executive- Informa Pharma

Informa is current looking for a Client Services Executive to join our Informa Pharma Client Services team on a 12 month contract. The role of the Client Services Executive is to provide account support that will transform relationships with our global clients from business information supplier to strategic partner. Key areas of responsibility include welcome and on-boarding new clients, responding to client enquiries, assisting in the launch of new digital tools and running a subscription renewals contact program. You will also facilitate meetings between our clients and our research and analysis teams and act as the voice of the client at internal meetings

This is an excellent opportunity to employ your strong account support and customer services experience where you can gain a breadth of experiences and develop your skills within a dynamic, fast-paced and challenging environment.

Key responsibilities include but are not limited to:

 Delight and impress new clients from day one by formulating and rolling out a full tailored on-boarding strategy  Set up training for clients on Informa Pharma products and their service offerings  Coordinate, assist and facilitate interaction with existing clients at key points in their subscription lifecycle  Act as the voice of the clients providing essential feedback on our strengths, weaknesses and areas of improvement  Effectively communicate and promote new research, analysis and digital tools to existing clients – by calling those customers informing them of the service and increasing the number of users of the service through controlled networking  Field and respond to client service calls

The successful applicant will possess:

 Some account support experience in a digital environment is highly beneficial especially the use of Access Management Systems  Good verbal and written communicator.  European Languages are beneficial but not essential  Comfortable with Microsoft Word, Excel, Outlook type packages  Familiar with salesforce.com or other similar CRM packages and clear understanding of the importance of CRM upkeep  Well organised individual with excellent telephone manner  Team player, good under pressure  Problem solving, positive attitude and a service oriented mentality  Self-motivated, with proven ability to work efficiently and independently

Rated as one of the top 5 large companies to work for in the UK, we have on offer world class training, competitive salaries, as well as an award winning benefits package which includes pension, private healthcare and a healthy lifestyle subsidy.

To apply for this opportunity and gain some invaluable experience within an industry-leading global brand, please send your CV and a covering letter highlighting your suitability and salary expectation to [email protected] , quoting reference CS/IP.