Disaster Recovery Quick Reference

DISASTER RECOVERY QUICK REFERENCE B U S I N E S S I M P A C T A N A L Y S I S R E S U L T S Cell Phone: (222-222-2226) Home Phone: (222- D E F I N I T I O N S 222-2227) Applications DL RR RT RP Disaster: An unplanned event, which causes an interruption of business IT Infrastructure: Robert Williams John Smith functions or data processing capabilities for an extended period of time. T R O O Work Phone: (222-222-2228) Infrastructure 2h 10h 12h 1d Cell Phone: (222-222-2229) Home Phone: (222- Disaster Recovery: The advanced planning and preparation necessary Servers to minimize loss and ensure continuity of the critical business functions 222-2230) Order 4h 8h 12h 1d of an organization in the event of a business interruptions. Includes a VP Security, Safety & Facilities: Andy Roberts comprehensive set of documented tasks that define the resources, action, Management Robert Williams tasks and data required to manage the business recovery process. EDI 24 24h 48h 1d Work Phone: (222-222-2231) h Recovery Point Objective (RPO): the point in time to which data must Cell Phone: (222-222-2232) Home Phone: (222- be restored in order to resume processing transactions ( the data we are Email 26 8h 24h 1d 222-2233) prepared to lose). h VP IT Security: Mary Anderson Andy Roberts Supply Chain 24 48h 72h 1d Work Phone: (222-222-2234) Recovery Time Objective (RTO): The period from the disaster h declaration to the recovery of the critical functions ( the timeframe for Cell Phone: (222-222-2235) Home Phone: (222- having the minimum-required systems operational and available). Financials 8h 40h 48h 1d 222-2236) Manufacturing 5d 24h 7d 7d Disaster Recovery Coordinator: Jane Smythe Mary Decision Lead Time (DLT): The period of time from the disaster to the Shipping 5d 24h 7d 7d Anderson time a disaster MUST be declared by management in order to meet the Receiving 36 12h 48h 1d RTO. Work Phone: (222-222-2237) h Cell Phone: (222-222-2238) Home Phone: (222- Retrieve, Restore, Recover (RRR): The period of time required to 222-2239) D R E M T R E S P O N S I B I L I T I E S retrieve materials from off-site storage, restore backups, and recover Project Manager: Mark Daugherty Andy Roberts applications and databases. The (DREMT) Disaster Recovery Emergency Work Phone: (222-222-2240) Management Team will assess the Incident and Cell Phone: (222-222-2241) Home Phone: (222- P R O C E S S determine course of action. Responsibilities include: 222-2242) 1) IBM Contacts Joe Blow or Billy Bob, by default one other  Decision Rendered on Disaster IBM Project Executive: Jean-Luke Piccard IBM person of the DREMT – Primary Contact Declaration 2) Then this person calls the others DREMT – Primary Work Phone: (222-222-2243) Contacts  Inform John Doe (444-555-6666) and Cell Phone: (222-222-2244) Home Phone: (222- 3) All the DREMT – Primary Contacts establish Call-in Number Mary Christmas (777-888-9999) about 222-2245) International Number: 111-222-3333 severity of incident Secondary Contacts Contacted by US Number: 800-222-3333 France Number: 22-3-44-55-66-77  Communicate event to MTXIA RCC Account Manager: James T Kirk Mary Anderson Leader Passcode: *01234#  Review initial and final reports Work Phone: (222-222-2246) Participant Passcode: *43210# including corrective measures. Cell Phone: (222-222-2247) Home Phone: (222- Depending on the issues, those people decide to declare the  Authorize Emergency Expenditures disaster. 222-2248) 4) Then they call the DREMT – Secondary Contacts  Ensure Business in informed DMS CIO: Mr. Spock James T Kirk 5) Next the MTXIA RCC – Primary contacts are called throughout situation Work Phone: (222-222-2249) 6) After that the MTXIA TCC – Secondary contacts are called Cell Phone: (222-222-2250) Home Phone: (222- 7) Everybody goes to the location of the MTXIA Recovery Command Center 222-2251) 8) Each MTXIA RCC Person will contact their respective PART D R E M T - C O N T A C T S Account Mgr (Europe): Cmdr Data Jean-Luke Leaders. Piccard Primary Contacts Contacted by Director IT Infrastructure: John Smith IBM Work Phone: (222-222-2252) E M E R G E N C Y C O N T A C T S Work Phone: (222-222-2222) Cell Phone: (222-222-2253) Home Phone: (222- Security Control Desk – Main Campus Cell Phone: (222-222-2223) Home Phone: (222- 222-2254) Normal ( 444-555-6666) Or Internal only 1234 Account Mgr (FTW): Jordy Laforge Cmdr Data Emergency Outside Analog Phone 555-666-7777 222-2224) Site Emergency Contact: Jane Doe Work Phone (555-666- Risk Management: William Johns John Smith Work Phone: (222-222-2255) 7778), Cell Phone (555-666-7779), Home (555-666-8777) Work Phone: (222-222-2225) Revised: September 2004 DISASTER RECOVERY QUICK REFERENCE Cell Phone: (222-222-2256) Home Phone: (222- IBM: Robert Williams John Smith I N C I D E N T M A N A G E M E N T P R O C E S S 222-2257) Work Phone: (222-222-2228) Facilities Manager: Roxanna Troy Cmdr Data Cell Phone: (222-222-2229) Home Phone: (222- Work Phone: (222-222-2258) 222-2230) Cell Phone: (222-222-2259) Home Phone: (222- DR Coordinator(US): Robert Williams John Smith 222-2260) Work Phone: (222-222-2228) Disaster in Data Center Insurance Risk: Worf Jean-Luke Cell Phone: (222-222-2229) Home Phone: (222- Piccard 222-2230) Work Phone: (222-222-2261) DR Coordinator (Europe): Robert Williams John Cell Phone: (222-222-2262) Home Phone: (222- Smith 222-2263) Work Phone: (222-222-2228) Cell Phone: (222-222-2229) Home Phone: (222- Emergency Response 222-2230) Activities and Coordination Secondary Contacts Contacted by Director Manufacturing: John Smith IBM Work Phone: (222-222-2222) Cell Phone: (222-222-2223) Home Phone: (222- Infrastructure Recovery 222-2224) Corp Function: William Johns John Smith Activities and Coordination Work Phone: (222-222-2225) Cell Phone: (222-222-2226) Home Phone: (222- 222-2227) Marketing and Sales: Robert Williams John Smith IT Process Area Recovery Work Phone: (222-222-2228) Teams Activities Cell Phone: (222-222-2229) Home Phone: (222- M T X I A R C C R E S P O N S I B I L I T I E S 222-2230) The MTXIA RCC ( Mt Xia Recovery Command Center ) Architecture: Robert Williams John Smith responsibilities are to: Work Phone: (222-222-2228) Business Verification and  Gather status from Process Area Recovery Cell Phone: (222-222-2229) Home Phone: (222- teams 222-2230) Synchronization  Resolve and escalate problems Facilities: Robert Williams John Smith  Establish priorities Work Phone: (222-222-2228)  Resource allocation and scheduling Cell Phone: (222-222-2229) Home Phone: (222-  Communicate with DREMT 222-2230) Supporting M T X I A R C C - C O N T A C T S Corrective Primary Contacts Contacted by Director of Enterprise Solutions: John Smith IBM Action Work Phone: (222-222-2222) Cell Phone: (222-222-2223) Home Phone: (222- 222-2224) Telecom: William Johns John Smith Work Phone: (222-222-2225) Cell Phone: (222-222-2226) Home Phone: (222- 222-2227)

Revised: September 2004 DISASTER RECOVERY QUICK REFERENCE

Mt Xia

Technical Consulting Mt Xia Confidential Information Group

Disaster Recovery Program Notification Procedures

Team Leaders John Smith, William Johns, Robert Williams

P U R P O S E  Provide a consistent Global approach of managing and responding to a disaster  Ensure appropriate resources are available  Ensure compliance to all regulations which apply  Control or minimize incident impact to the business

T A R G E T A U D I E N C E  IBM Managers  All DRP teams

Revised: September 2004