Shantel’s Wagging Tails Rules & Regulations
To ensure the safety and health of all animals, customers and staff at Shantel’s Wagging Tails, we require all clients to comply with the following Rules and Regulations:
All dogs must be spayed or neutered (unless they are under 9 months of age or unless otherwise advised by vet to delay surgery).
All dogs must have up-to-date vaccinations. Parents must submit verification that their dogs have current DHPP, Rabies and Kennel Cough vaccinations.
All dogs must be in good health. Parents will need to certify that their dogs are in good health and have been free from any condition that could potentially jeopardize other guests. Dogs that have been ill with a communicable condition in the last 30 days will require veterinarian certification of health to be admitted or readmitted.
All Dogs are required to have quick release collars with nametags. NO CHOKE CHAINS OR PRONG COLLARS WILL BE PERMITED
All food brought to Shantel’s Wagging Tails must be stored in an airtight/rodent proof container. Plastic baggies or opened dog food bags are not acceptable. Food for Sleepovers must be divided into separate meals.
All dogs must have at least 14 days between a visit to another kennel and boarding at Shantel’s Wagging Tails.
All dogs that wish to attend our doggy daycare program must pass the Behavior Assessment. If your dog has been out of daycare for more than 30 days re-assessment is required and fees will be applied.
All dogs must be non-aggressive and not food or toy protective. Parents will need to certify that their dog(s) have not harmed or shown any aggressive or threatening behavior towards any person or any other dog(s). Please remember that your pet will be spending time with other pets and that their safety and health is our main priority. Keep in mind, although it is supervised play, your dog still might acquire an occasional nip or scratch.
All dogs/puppies are welcome at Shantel’s Wagging Tails as long as the dog/puppy meets the Facility’s criteria. Puppies may attend Shantel’s Wagging Tails before they receive their Rabies vaccine and before they are spayed/neutered with a veterinary certification of health, as long as both will be taken care of by 9 months of age.
All dogs must have a complete, up-to-date and approved enrollment form on file ALL REQUIRED FORMS MUST BE SIGNED BY PARENT BEFORE ENROLLMENT. Fees are due and payable at the end of each day, week or bi-weekly. Cash, check or interact E- transfer are accepted. Discounted packages are provided only if they are paid in advance. Pre- paid packages are non-refundable. Daily punch cards cannot be used in conjunction with a sleepover stay.
Hours of operation for daycare clients: Monday - Friday from 6:30 a.m. - 6:00 p.m. Drop off and pick up may take place any time during these hours, except during nap time (noon to 2:00 p.m.)
Reservations are required for boarding. Please be advised that although reservations are not required for daycare they are suggested.
Rules and Regulations are subject to change at any time without notification
Shantel’s Wagging Tails Client Agreement I request that my dog(s) be accepted into Shantel’s Wagging Tails Doggy Day Care, boarding or other programs In accepting my dog(s) into the programs, I acknowledge that the Facility will be relying on my understanding and agreement with the provisions of this Agreement. I understand and agree that:
Every dog reacts differently and animals, by nature, are unpredictable and, therefore, present a certain level of risk. I acknowledge and understand there are certain risks involved in participating in day care or boarding and in owning, training, caring for, handling and being in the presence of dogs, including but not limited to injuries to people, property and animals resulting from dog fights, dog bites to humans or other dogs and the transmission of disease.
In case of emergency or for the use of the Canine Cab services, I recognize the risks of injury that accompany said transport and acknowledge that this Agreement is being relied upon by this Facility to permit transport of my dog to and from the Facility or any other necessary location. I accept any and all conditions, rules and regulations promulgated by this Facility associated with the activities, use of the facilities and transport, and hereby agree to comply with them.
Dogs not regularly exposed to the level of activity at the Facility may feel the discomfort of sore muscles, sore joints and fatigue, and dogs not regularly exposed to outside activity or play on hard surfaces may experience sore paws, blisters, bruises or abrasions on the feet (Raw Paw).
Dogs not regularly socialized do not necessarily know how to behave politely with other dogs. These dogs are at higher risk of incidents including, but not limited to, bites, fights, fear aggression, object guarding, behavior problems and/or acting out.
Dogs at play during day care get dirty. Dogs with longer hair can get matted from the level of activity at day care. Brush outs can be requested and scheduled. Excessively long toenails may cause injury. I will be notified if my dog’s nails are too long.
Water is available at all times; however, my dog may still be thirsty after day care. I will be aware of their water intake as excessive amounts may cause an upset stomach or other problems.
Dramatic changes in food and/or food quality may cause upset stomachs, diarrhea, and/or colitis.
Any behavior deemed dangerous or inappropriate by Facility personnel may result in dismissal of my dog(s) from the programs. I must pay for all services at the time they are rendered. I understand any unpaid fees by me will be sent to collections, and I will be responsible for all collections and legal fees incurred by such actions taken.
In admitting my dog(s) into the Facility, the Facility has relied on my representation that my dog(s) is/are in good health, has/have not been ill with any communicable disease within the last 30 days and has/have not harmed or shown aggressive or threatening behavior towards any person or any other dog.
I have read and understand the Facility’s “Rules and Regulations.”
I understand that Facility staff gives all pets involved in any type of incident a cursory examination; however, the Facility’s staff are not trained veterinarians and will not be liable for the location, treatment or diagnosis of any injuries incurred on the Facility’s premises. If my dog(s) is/are involved in an incident at the Facility, I will check my dog(s) further or seek treatment for my dog(s) by a licensed veterinarian at my discretion and cost.
I hereby release Shantel’s wagging Tails from any and all liability should my dog(s) suffer injury, illness, loss or death. I understand that under no circumstance will Shantel’s Wagging Tails be liable for my damages.
Photographs, videotape or digital recordings are taken of the facility, dogs, customers and staff on a regular basis for, among other things, use in advertising. I acknowledge that all such images (electronic, negatives and positives), together with prints and the copyrights therein, are the property of Shantel’s Wagging Tails. I give Shantel’s Wagging Tails my consent, permission and authorization, without compensation to me, to use, reproduce and alter the images, in print or electronic format (including on the internet), either alone or in combination with other images, text and graphics. I waive my right to approve the finished photograph, advertising copy, print material or electronic files that may be used in conjunction with the images. I represent that I am at least 18 years of age and acknowledge that the rights granted in this paragraph are irrevocable, worldwide and perpetual, and are binding on my heirs, successors and assigns.
I grant the Facility and/or its agent’s full power of decision concerning the care and well being of my dog(s). Should any medical emergency arise, it is agreed that the Facility or its selected agents can and will make any needed decision concerning medical treatment and choice of care giver up to $______, and I will be responsible for reimbursing all such costs to the Facility.
Signature:______Print Name:______
Date:______Witness:______
What you should know when starting Daycare or Boarding EXHAUSTION –
Especially after the first few days of daycare for a new dog, you are going to notice a huge difference in them when they go home. They will literally sleep for days. This is completely normal! Being in a new place your dogs mind isn’t going to stop, smelling new things, meeting new dogs and the excitement of the day will really knock a dog out.
SORE MUSCLES –
Dogs just want to have fun, and meet the other pups that come to play. Most dogs go crazy every time they see or hear someone new, they just get so excited. None of the dogs want to miss out on the fun; unfortunately some dogs forget to pace themselves! Expect sore pups to go home with you for the first couple of days. When you first start daycare we suggest skipping a day here and there to allow your pup time to relax at least until they become accustomed to their new lifestyle.
WEIGHT LOSS –
If up until now, exercise for your dog meant a half hour walk around the block or an hour at the dog park expect major weight loss if you do not adjust their feeding. Dogs that go to daycare every day during the week should be considered an active dog on most dog food bags. Adjust their feeding to avoid unwanted weight loss.
WET COAT –
Your dog may be wet when you pick them up at the end of the day, this could be because of playing in the snow or if it started to rain.
FLY BITES –
Your dog can get fly bites just like we can. They can be mistaken for an allergic reaction, so please be aware.
STRESS –
Dogs can become stressed in many different scenarios. Daycare is more unlikely to cause your pup stress, but for some it’s just too much. In these cases, we suggest trying half days at daycare and slowly working your way up to a full day. For boarding, we always recommend bring your pup by for a few daycare visits before a long stay. This will help your dog understand that he is not being left, this is a happy and fun place to be, and it also gives them a chance to become accustom to the new sounds and smells. Prepare your dog before long stays and they will have no trouble staying with us at all. If while you are gone your pup shows signs of stress, you will be notified ASAP.
DIARRHEA –
Stress is the main factor for a dog to get diarrhea, however another major factor can be food change. Please make certain you supply enough food when leaving you pup for a long period.
Getting to Know your Pup General Information:
Dog’s Name:______Parent’s Name:______
Address:______City:______Post:______
Home Phone:______Cell:______Work:______
Email Address: (by supplying this, you agree to receive email)______
Breed:______Birth date:______
Male / Female Neutered / Spayed If not, when?______
Food Type:______Canned/Dry
Vet Clinic:______Treating Veterinarian:______
Emergency Contact Person (other than yourself or spouse):______
Relationship:______Phone #:______
Referred How? (Referrals=free day for the dog/parent who referred you!) ______
List any known allergies: ______
How often do you think you would like to use the Day Care service?
Part-time (1-2 weekly) Full-Time (3+ weekly) Casual (1-4 Monthly)
What payment schedule will you be using?
Daily Weekly Bi -Weekly
Has your dog ever been enrolled in day care before? Yes No
If yes, where? ______
Vaccination/Medical History:
Rabies due:______DHPP due:______Bordatella due:______
Flea and Tick Medication? Yes No
If yes, what brand of flea/tick preventative do you use?______
Describe any medical/health issues we need to be aware of (i.e. seizures, heart/hip problems, etc.): ______Anything contagious? Yes No if yes, what:______Microchip number:______Brand:______
Dog Profile:
How long has your dog been in your family?______
Where did you get your dog?______
If adopted, do you have any knowledge of your dogs past history?______
How many people in your family?______Adult: Male:___ Female:___ Children:___ Ages:___
Has your dog had any obedience training? Yes No
If yes, to what level? Beginner Advanced CGK Flyball Agility
Do you use a crate? Yes No If yes, are they comfortable in the crate? Yes No
Is your dog comfortable with having his/her collar used to lead? Yes No Don’t know
Has your dog ever climbed or jumped a fence? Yes No Don’t know
Has your dog ever growled or snapped at anyone who’s touched his/her bones, food or toys? Yes No Don’t know
Does your dog play with other dogs on a regular basis? Yes No
If yes, would you say he/she plays nicely? Yes No Comments:______
Does your dog prefer certain sexes of dogs? Yes No If yes, which sex?______
Does your dog automatically dislike any kind of dog? Yes No If yes, what kinds?______
How does your dog react to puppies? Happy to see them Go away I don’t like you Indifferent
How does your dog react to strangers? Happy to see them Go away I don’t like you Indifferent
Describe any behavioral problems/idiosyncrasies/special sensitivities we should be aware of: ______