Home Economics Careers and Technology

Home Economics Careers and Technology California Department of Education

Travel and Tourism Related Services Career Pathway Course Descriptions and Outline

The Travel and Tourism Related Services Career Pathway course is designed to be the capstone Home Economics Related Occupations (HERO) course in a three-course sequence. The sequence includes a Consumer and Family Studies (CFS) courses Introductory Comprehensive Core I course and one or more CFS Concentration courses such as Food and Nutrition. An Introduction to Hospitality Careers course may be offered as a combination CFS and HERO course.

Provided below are the following: the CBEDS code and definition; a course description for use with administrators, school boards, business and industry partners, and parents; a course description for use in a student handbook; and a standards-based outline of the Hospitality, Tourism and Recreation Career Pathway course in Travel and Tourism Related Services.

TRAVEL RELATED SERVICES CAREER PATHWAY COURSE DESCRIPTIONS CBEDS 4443: Travel-Related Services A program that prepares individuals with the skills, attitudes and knowledge needed for employment in travel-related service occupations. Instruction includes such topics as business management; life management; transferability; industry awareness and policies; security, and emergency procedures; salesmanship and guest satisfaction; computer applications; geography, culture and customs; reservations and ticketing; travel itineraries; international travel; and technology used in the industry.

Course Description for Use with Administrators, School Boards, Business and Industry Partners and Parents:

Travel and Tourism Related Services Home Economics Related Occupations (HERO) Grades 11-12 Prerequisites: CFS Introductory Comprehensive Core I/Life Management I and CFS Concentration Food and Nutrition Optional: Introduction to Hospitality Careers

The Travel and Tourism Related Services course is designed to be the capstone course in the three-course sequence taught at the high school or ROCP level. Students will complete a Consumer and Family Studies (CFS) Introductory Comprehensive Core I course and one or more Concentration courses such as Food and Nutrition. A HERO Introduction to Hospitality Careers course is included in a four-course sequence. Students pursuing travel-related careers study all aspects of the industry including industry awareness; professional standards and the dignity of work; workforce and organizational management; policies and procedures; industry laws and regulations; guest information and services; information systems; sales and marketing; financial transactions; destinations; reservations and ticketing; itineraries; international travel; theme parks, attractions, and exhibitions, event planning, outdoor recreation; personal, interpersonal and communication skills, thinking and problem-solving skills; balancing personal, family, and work responsibilities; and teamwork and leadership and citizenship skills. Based on the Home Economics Careers and Technology (HECT) Model Curriculum Standards found in the California Career Technical Education Model Curriculum Standards document under the Hospitality, Tourism, and Recreation Industry Sector*, this course provides rigorous, standards-driven instruction and assessment, integrates academic and career-technical concepts through the Foundation and Pathway Standards, and contributes significantly to students’ academic achievement.

Course Description for Students:

Travel and Tourism Related Services Home Economics Related Occupations (HERO) Grades 11-12 Prerequisites: CFS Introductory Comprehensive Core I/Life Management I and CFS Concentration Food and Nutrition Optional: Introduction to Hospitality Careers

Do you want a career with opportunities that can be found in just about every community in every country of the world? This course in Travel and Tourism Related Careers prepares students for careers in a high-reward, high-variety industry worldwide. You will learn about the segments of this multifaceted industry, which includes lodging, travel and tourism, theme parks, attractions, special events, exhibitions, and outdoor recreation. You will become knowledgeable HTR – Travel and Tourism – Revised 05/09 1 Travel and Tourism Related Services Career Pathway Course Descriptions and Outline Continued about worldwide destinations including geography, cultures and customs, and through work-based learning experiences, develop the skills needed for providing guest information and services, reservations and ticketing, and planning and coordinating itineraries and events. Get your ticket to success in travel-related industries through this course!

*Refer to the Home Economics Careers and Technology Education (HECT) Consumer and Family Studies Standards Implementation Resource Guide, Grades 7-12 for the standards detail.

Note: If this course has been approved for articulation or credit with a community college, California State University, or University of California, a statement should be included under each course description. If this course has been approved to meet UC/CSU “a-g” entrance requirements, a statement should be included under each course description.

HTR – Travel and Tourism – Revised 05/09 2 Travel and Tourism Related Services Career Pathway Course Descriptions and Outline Continued

Home Economics Related Occupations TRAVEL AND TOURISM RELATED SERVICES CAREER PATHWAY COURSE OUTLINE (Refer to the legend at the end of the outline)

Program Content Standards/Standards Subcomponents

I. Major Aspects of the Travel and Tourism Related Services Industry A. Functions and Roles of the Industry Segments C1.5 1. Types of Industry Segments 2. Core Elements 3. Supporting Industries B. Economic Impact and Contributions of the Industry Segments C1.2 1. Local 2. State 3. National 4. International C. Economic Trends F2.7, F 3.5, C1.4 1. Relationship between Industry and Economic Trends 2. The Effect of Trends on Careers a. Technological Developments b. Societal Trends c. Need for Lifelong Learning D. Scope of Career Opportunities in the Industry F3.1, F3.2, C1.1, C1.3 1. Variety of Career Paths 2. Qualifications, Aptitudes, Knowledge, Skills, and Abilities 3. Working Conditions of Various Careers 4. Requirements for Education, Training, and Licensure E. Career Planning and Management F2.4, F3.3, F3.5, F3.6 1. Career Interests 2. Career Pathways 3. Postsecondary Options 4. Employment Strategies F. Career Advancement F2.7, F3.4, F3.5 1. Professional Growth and Development 2. Professional Organizations, Industry Associations, and Organized Labor

II. Professional Standards/Dignity of Work A. Workplace Ethics F8.2, F8.3 1. Need for a Code of Ethics 2. Ethical Behaviors 3. Legal Behaviors 4. Role of Personal Integrity B. Professionalism F7.1 1. Components of Professionalism 2. Professional Behaviors 3. Confidentiality 4. Appropriate Grooming, Clothing, and Personal Hygiene C. Quality of Work F7.2, F7.3, F7.4 1. Interdependence and Importance of Jobs 2. Effect of On-the-Job Decisions and Actions 3. Need for Responsibility and Flexibility D. Employer and Employee Rights and Responsibilities F6.1

III. Workforce and Organizational Management A. Outcomes of Effective Management and Business Procedures C2.1 1. Profitability 2. Productivity 3. Workplace Atmosphere 4. Consumer and Guest Satisfaction 5. Business Growth B. Workforce Management Strategies C2.2 1. Types and Effective Use of Management Strategies a. Shared Responsibilities b. Negotiation c. Planning d. Decision-Making 2. Ways the Mission and Goals Affect Operations 3. Effect on Employees’ Actions, Attitudes, and Productivity C. Appropriate Business Procedures F4.2, F4.4, C2.1 1. Use and Interpretation of Business Plans 2. Use of Appropriate Technology in the Industry Segments a. Tools for Budgeting, Recordkeeping, and Correspondence b. Spreadsheets for Payroll and Inventories

IV. Industry Laws and Regulations A. Identification of Laws, Regulations, and Agencies F6.1, C2.4 1. Employer Established 2. Local 3. State 4. Federal B. Impact of Laws and Regulations F6.1, C2.4 1. Requirements of CAL/OSHA 2. The Americans with Disabilities Act (ADA) 3. Wage and Hour Laws 4. Tenant Status 5. Accommodation of Minors C. Complying with Laws and Regulations F6.1, C2.4 1. Employer Rights, Responsibilities, and Procedures 2. Employee Rights, Responsibilities, and Procedures D. Enforcement by Regulatory Agencies F8.1

V. Policies and Procedures A. Purposes of Workplace Policies and Procedures C2.3 1. Commonalities 2. Legal Implications B. Safety and Emergency Procedures F6.1, C2.3 1. Employer/Employee Responsibilities 2. Safe Work Practices and Conditions 3. Infectious Disease Control 4. First-Aid and CPR Procedures 5. Emergency Training C. Security Procedures C2.3 1. Safeguarding Company and Customer Assets 2. Confidentiality of Customer Information D. Customer and Employee Accommodations C2.5 1. Disability Facilitation 2. Minors 3. Workplace Diversity

4. Harassment 5. Discrimination

VI. Effective Customer Services A. The Concept of Exceptional Customer Service C3.1, C3.2, C3.3 1. Importance to the Establishment’s Success 2. Ways to Anticipate Customer Needs, Desires, and Interests 3. Ways to Exceed Customer Expectations B. Effective Customer Service Strategies F2.5, F2.6, C3.5, C3.6 1. Roles of Management and Employees 2. Ways to Meet the Needs of Diverse Customers a. Culturally Diverse b. Generationally Diverse 3. Positive, Responsive, and Professional Interactions C. Responding to Customer Complaints F2.6, C3.4 1. Common Customer Complaints 2. Customer Service Solutions a. Prevention b. Resolution

VII. Sales and Marketing Strategies A. Major Market Segments C4.3 B. Basic Marketing Principles and Procedures C4.1, C4.4 1. Ways to Maximize Revenues 2. Role of Supply and Demand 3. Applications to Targeted Audiences C. Analysis of Marketing Strategies C4.2 1. Promotional Selling 2. Upgrading 3. Publicity 4. Effects on Profit D. Long-Term Guest and Client Group Relationships C4.5 1. Development Strategies 2. Maintenance Strategies

VIII. Technological Resources A. Technology in the Industry F4.1, F4.2, F4.3, F4.4 1. Technological Advances in the Industry 2. Use of Technological Resources 3. Influences of Current and Emerging Technology 4. Use of Appropriate Technology IX. Systems Operations A. Facilities Management C5.1, C5.5, C5.6 1. Contributions of Departments to Economic Success 2. Relationships to Profit and Loss 3. Planning Work Schedules B. Operational Procedures F4.2, F4.4, C5.4 1. Maintaining Inventories 2. Ordering Equipment and Supplies 3. Storing and Restocking Supplies 4. Use of Technology for Operational Procedures

X. Financial Transactions A. Handling Financial Transactions C6.3 1. Accurately

2. Professionally 3. Ethically B. Cash Transactions C6.1 1. Balancing Cash 2. Handling Cash Control 3. Converting Currency 4. Identifying Counterfeit Currency C. Noncash Transactions C6.2 1. Credit, Debit, and ATM Cards 2. Money Orders 3. Personal Checks 4. Coupons 5. Discounts 6. Online Transactions D. Impact of Identity Theft on the Industry C6.4

XI. The Lodging Industry A. Segments of the Lodging Industry C7.1 1. Full-Service Hotels 2. Limited-Service Properties 3. Specialty Accommodations 4. Institutional Housing B. Lodging Establishment Organization C7.2 1. Internal Hierarchy 2. Departmental Interrelationships C. Functions of the Lodging Business C7.3 D. Required Duties of Various Positions C7.3 E. Types of Food Service at Lodging Facilities C7.4

XII. Global and Domestic Physical and Cultural Geography A. Effects on World Travel and Tourism C8.1 1. Physical Geography 2. Culture 3. Politics 4. The Economy B. Destinations for Worldwide Travel and Attractions C8.1 C. Types of Information Needed by International Travelers C8.2 1. Physical Geography a. Countries on Each Continent b. Major Mountain Ranges c. Oceans, Seas, and Rivers 2. Differences in Time Zones, Climate, and Seasons 3. International Date Line 4. Rights and Responsibilities 5. Laws 6. Health and Safety Concerns 7. Cultures and Customs of Counties and Regions a. Major Languages b. Typical Food and Beverages c. Typical Etiquette and Behaviors d. Cultural Resources e. Customs 8. Attractions and Events Unique to Destinations

XIII. Reservations, Ticketing, and Itineraries A. Industry Codes and Terminology C9.1 1. Airlines and Airports 2. Cruise Ships and Ports B. Characteristics and Configurations C9.1 1. Air and Rail Carriers 2. Cruise Ships 3. Attractions C. Creating Itineraries to Meet Client Needs C9.2, C9.3 1. Types of Travel 2. Lodging Options and Reservations 3. Specialty Tour Packages 4. Types of Fares 5. Basic Fare Codes 6. Computing and Interpreting Costs 7. Penalty Charges D. Travel Information C9.3 1. Insurance Needs 2. Vehicle Rentals 3. Passports and Visas 4. Health Documents 5. Currency Conversions E. Ticketing and Special Accommodations C9.3 1. Physically Challenged 2. Unaccompanied Minors 3. Special Meals 4. Other Factors F. Travel Systems and Authorities C9.4 1. Types of Major Centralized Reservation Systems 2. Functions of Computerized Reservation Systems (CRS) 3. Role of the Airlines Reporting Corporation (ARC) 4. Role of the Federal Aviation Authority (FAA)

XIV. Theme Parks, Attractions, and Exhibitions A. Business Purposes of Various Properties C10.1 1. Entertainment 2. Education 3. Community Relations 4. Effects on their Financial Structure B. Property Organization C10.2, C10.3 1. Internal Hierarchy 2. Departmental Relationships 3. Internal Departments a. Interrelationships b. Support C. Purpose and Implications of Special Promotions C10.4 1. Season Passes 2. Multiple-Day Visits 3. Retail Items 4. Discount Coupons

XV. Recreational Facilities and Services A. Value of Outdoor Recreational Opportunities C12.1 1. Physical Health 2. Mental Health

B. Variety of Parklands, Wilderness Areas, and Waterways C12.3 C. Outdoor Recreational Businesses C12.2 1. Requirements 2. Benefits 3. Risks and Risk Management Plans 4. Required Skills 5. Costs D. Public and Private Parks and Recreational Facilities C12.4 1. Departments 2. Functions 3. Restrictions 4. Variety of Outdoor Recreational Programs Offered E. Planning Considerations C12.5 1. Ways to Meet the Needs and Abilities of Various Clients a. Appropriate Outdoor Recreational Activities b. Outdoor Experiences c. Special Tours 2. Environmentally Responsible Education a. Ecological Concepts and Principles b. Environmental Responsibilities F. Operation and Management of Outdoor Activities C12.6 1. Insurance Needs 2. Licenses and Permits

XVI. Personal, Interpersonal, and Communication Skills A. Importance of Personal Skills to Work, Personal, and Family Life F7.1, F8.3 1. Positive Attitude 2. Self-Confidence 3. Honesty and Integrity 4. Self-Discipline B. Interpersonal Skills That Enhance Working Relationships F2.6, F7.1, F9.1, F9.5 1. Working Cooperatively 2. Communicating Effectively 3. Sharing Responsibilities 4. Exercising Leadership C. Communication Skills F2.1, F2.2, F2.3, F2.4, F2.5, F2.6, F9.4 1. Getting and Keeping a Job 2. Using Correct Telephone and E-Mail Etiquette 3. Writing Effectively 4. Interpreting and Responding to Nonverbal Communication 5. Resolving Conflicts XVII. Thinking and Problem-Solving Skills A. Identification of Industry Issues and Problems F5.1 B. Appropriate Problem-Solving Strategies for Work-related Issues F5.1 C. Systemic Problem-Solving Model Components F5.2 1. Input 2. Process 3. Outcome 4. Feedback D. Application of Critical and Creative Thinking Skills F5.1, F5.3 1. Multiple Options for Completing Work Tasks 2. New Ways to Perform Work Effectively

XVIII. Balancing Personal, Family, and Work Responsibilities A. Analysis of Multiple Roles F5.4, F7.3, F7.4 1. Workforce Roles 2. Family Roles 3. Community Roles B. Resources for Managing Responsibilities F5.4 C. Management Strategies for Balancing Roles F5.4, F7.3 D. Effectiveness in Balancing Responsibilities F5.4, F7.2, F7.3

XXII. Teamwork and Leadership A. Characteristics and Benefits F9.1 B. Leadership and Citizenship Roles F9.1 C. Effective Strategies in the Workplace and Community F9.3, F9.4, F9.5 D. Participation in FHA-HERO Activities F9.2 E. Written and Professional Resources F2.7 F. Ways Skills Enhance Employability F9.2

Legend C = Pathway Standards for Hospitality, Tourism, and Recreation Pathway F = Foundation Standards for the Hospitality, Tourism, and Recreation (HTR) Industry Sector

These standards can be found in the document: California Career Technical Education Model Curriculum Standards, Grades Seven Through Twelve.

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